Organisation development manager jobs in hillingdon, greater london

Job Title: Compliance, Risk, Audit and Safety Officer

Location: Central Office based in Islington and hybrid with regular service visits

Salary: £35,700

Shift Pattern: 12 month fixed term contract, 37.5 hours per week Monday to Friday 09:00 - 17:00 with flexibility around these hours as required

About the role

This is an exciting opportunity to join our highly skilled and dedicated Compliance, Risk, and Audit team. The team compromises a Director, Head of Service, and 3 experienced officers, with this role completing the team as the 4th officer. Although the team is small in size, they deliver work of significant depth, strategic importance, and exceptional quality across SIG. They play a vital role in supporting SIG's strategic direction through its commitment to high standards of Governance, Regulatory Compliance, Risk Management, and Continuous Improvement.

As we have an increasing focus on integrated safety and assurance framework, this role contributes to maintaining a safe and transparent working environment, to help protect and empower staff, residents, and participants, whilst fostering a culture of continuous improvement. In this role, you will drive professional and effective compliance, risk, audit and safety standards, policies, and processes which embed systems which can be used to develop a safe and inclusive environment for all. You will deliver support in data protection, health and embed frameworks throughout SIG which are in line with regulatory and legislative change. 

• Review reported AINMs and Safeguarding alerts and work collaboratively with teams to implement effective remedial actions, supporting future mitigation
• Conduct regular service visits and team meetings, focusing on safety reviews, training, and provide practical, informed guidance during these engagements
• Manage data and analyse trends, creating high quality reports, which are clear and readable
• Facilitate and support organisational complaints processes to ensure adherence to policy, timescale, and best practice
• Investigate and lead on whistleblowing concerns and assist the audit and compliance team, champions, Managers, P&C and other relevant teams in acting appropriately on concerns raised and protecting the whistleblower

About you

• Previous experience in complaints and incident handling, safeguarding, data protection, and audits
• Previous experience in governance systems and structures which could include auditing, risk management, investigations, and report writing
• Previous experience in managing quality standards
• Working knowledge of health and safety processes and procedures
• IT Proficiency, ability to learn new software programs, and ability to confidently use and utilise Microsoft programs
• Ability to write reports in a clear, readable format
• Proven ability to juggle multiple tasks and competing priorities within a fast-paced environment and meet deadlines
• Awareness and understanding of the impact of stigma and marginalisation on people who have multiple complex needs
• Working knowledge and experience of up-to-date legislation in health and safety in care and support settings, and ability to continuously monitor

Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.

What we offer

• 25 days (Full time equivalent) annual leave, increasing with the length of service
• Training and Development, including access to courses, upskilling, and progression plans
• Employee Assistance Programme, including counselling
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing
• Eligibility to register with Blue Light Discount Card
• Life Assurance Scheme
• Cycle-to-work scheme
• Annual Staff Awards
• Be part of an organisation which believes good care and support improves lives.
• Join an organisation with a mission to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement.

We are committed to Equity, Diversity, and Inclusion (EDI). We value and celebrate the unique backgrounds, perspectives, and experiences of all our employees. We have a team of ambassadors who are staff volunteers and actively support us in fortifying our organisational value of Inclusivity. SIG actively encourages applications from individuals from a diverse range of backgrounds, particularly lived experience; Naturally, we approach any emerging issues with empathy and sensitivity. 

About Social Interest Group (SIG)

SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings (including people's own homes), probation settings, and hospitals awaiting discharge. We do so across London, Brighton, Bedfordshire, Luton, and Kent. We believe in the power of well-planned, well-managed services to make a difference. We work with high standards and external and internal regulatory frameworks.

Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. 

ADDITIONAL INFORMATION

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details below. 

Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.

Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions. 

About Ataxia UK  

Ataxia is the umbrella term for a group of neurological conditions and Ataxia UK is the UK’s leading ataxia support and research charity. Our Services team is dedicated to supporting everyone affected by ataxia in the UK to live their best possible life. We offer a Helpline and Advocacy service that provides trusted information, tailored advice, and one-to-one support to help people access their rights. Alongside this, we deliver a range of activities, engagement opportunities, and volunteer-led initiatives designed to bring the ataxia community together and reduce feelings of isolation. 

About the Role    

We are looking for a Helpline Officer to join our small and supportive Services Team. This role is central to delivering high-quality information and advice via our Helpline, and to supporting and working alongside our trained Helpline Volunteers. 

The Helpline is a trusted source of support for people affected by ataxia, offering clear, accessible information on a wide range of issues including welfare benefits, accessing grants, and access to health and social care. The role also contributes to the wider development of our Helpline and Advocacy services, helping ensure those who need more in-depth support are connected to the right resources. 

This is a part-time role, working 14 hours per week to help deliver our Helpline service. The Helpline currently operates Monday to Thursday from 10:30am to 2:30pm, with plans to extend these hours in the future. 

About you  

You have experience providing advice and information, and you're confident talking to people who may be dealing with difficult situations. You’re comfortable working on your own and as part of a small team. Experience with helplines, volunteers, or long-term health conditions would be an advantage.

Benefits of working for us.  

• 25 days annual leave pro rata (rising to 30 with a length of service) 

• Extra holiday day for your birthday 

• Access to a free Employee Assistance Programme & Employee Hotline 

• Flexible hybrid working 

• Pension scheme 

• Enhanced maternity and co-parental leave 

• Cycle to work scheme 

• Training and development opportunities 

• Accredited Living Wage Employer 

Job Title: Member and Supporter Experience Officer

Team: Member and Supporter Experience

Location: Hybrid (split between home-working and London) 

Interview Dates: 27th and 29th May

*This role sits within a pay grade with a pay range of £25,601 to £32,089. The salary on appointment will be set at the lower end of the pay range, to a maximum of £27,568 depending on the candidate's skills and experience. This approach aims to ensure fair compensation for new hires while maintaining alignment with the structured pay scale for the role.

It’s an exciting time to join the Ramblers as we have recently refreshed our strategy to support the delivery of our long-term ambitions.

We need your drive, knowledge, skills, and creativity to help us raise awareness of the Ramblers and what we stand for, enabling the charity to grow its supporter base and open up the joys and wellbeing benefits of walking to many more people.

We make everyone feel welcome and part of the Ramblers community. We make sure we all feel respected and accepted and know our contributions make a difference in achieving our mission.

Context and purpose of role 

At the Ramblers, we are committed to providing our supporters with the very best experience possible, placing the Member and Supporter Experience Team at the heart of our operations. The team acts as the first line of support for members and supporters, responding to enquiries, managing interactions, and deepening engagement with the Ramblers. 

This role is instrumental in ensuring a seamless supporter journey, helping to attract, welcome, and retain supporters while providing valuable insights to the organisation to improve supporter experiences. As an ambassador for supporters, the role also contributes to the organisation’s ability to deliver its charitable mission. 

Key responsibilities 

Supporter Engagement 

• Respond to supporter enquiries via phone, letter, email and social media in a timely and professional manner, and with professionalism, empathy and attention to detail. 

• Triage enquiries, referring complaints, safeguarding and safety matters to the specialists in the organisation and escalating other enquiries as needed to subject-matter experts. 

• Listen and respond to the needs of each supporter, understanding their motivations and experiences to foster long-term relationships. 

• Acknowledge and thank donations and other payments in a timely and personalised manner. 

Payment processing 

• Handle and manage the Direct Debit cycle, ensuring accuracy, compliance and timely processing with support from colleagues and finance. 

• Provide monthly KPIs related to Direct Debits to Head of Member and Supporter Experience.

• Process and manage in-bound financial payments in an accurate and timely manner, managing any reconciliation as required. 

• Investigate and resolve any payment issues, liaising with supporters and the payment processor as needed. 

• Support our auditors and finance team on any reconciliation or financial enquiries. 

Data integrity and CRM Management 

• Maintain accurate records of interactions, transactions, comments, and complaints in the CRM system in accordance with data protection and Gift Aid Legislation. 

• Share key supporter data and insights within the organisation to elevate the supporter voice. 

• Support key supporter administration tasks (e.g. welcome pack data send) 

Problem-solving and complaints handling 

• Investigate and resolve low-level issues or complaints, liaising with other colleagues as required and keep supporters informed throughout the process. 

• Handle complex technical enquiries related to our digital tools such as app, website, insight hub. 

• Manage feedback and complaints, following established procedure with a focus on turning negative experiences into positive ones. 

Volunteer support 

• Provide training and support to key volunteers, such as Membership Secretaries, helping them to attract, welcome and retain members. 

• Provide support to office volunteers, ensuring they feel values and supported to carry out their tasks effectively. 

Continuous improvement 

• Input into new digital development to ensure supporters receive value, and to minimise pain points 

Other 

• Undertake such other duties as may be reasonably required of the post. 

• Engage and proactively develop excellent working relationships across the organisation.

The person

Knowledge, Skills and Experience 

Essential: 

• A high standard of organisational, interpersonal and communication skills. 

• An excellent telephone manner. 

• An ability to maintain high levels of accuracy at all times. 

• Ability to adapt style, tone and content to provide a tailored service to supporters. 

• Ability to show initiative and determination to investigate and solve complex enquiries. 

• Excellent time management and organisational skills enabling you to plan and prioritise incoming workloads to SLAs set. 

Desirable: 

• Proven experience of working in a busy customer/supporter service environment. 

Personal Attributes 

• A team player, develop collaborative, strong and effective working relationships. 

• Empathetic and patient, with a genuine desire to help members and supporters. 

• Positive and professional attitude. 

• Proactive and self-motivated with the ability to work independently. 

• Adaptable and flexible in a fast-paced environment. 

• Strong sense of responsibility and accountability.

Values and Behaviours 

Our values are the core principles that guide us daily in our work and our membership of the Ramblers. We all share the passion that walking is for everyone and by living our shared values we can ensure the Ramblers is an organisation to be proud of. Our values will earn trust for the Ramblers brand which will allow us to open up a world of walking opportunities for even more people. 

Inclusive 

We make everyone feel welcome and part of the Ramblers community. We make sure we all feel respected and accepted and know our contributions make a difference in achieving our mission.     

Inspiring 

We strive to inspire people through the way we act and the things we say. We channel our passion and ambition so others are moved to help us achieve our mission.     

Empowering 

We empower and encourage each other to make a positive contribution to our teams and the Ramblers. We do all we can to make sure everyone has the ability, and feels confident, to take action.      

Responsible 

We take responsibility for ourselves and those around us seriously, by always acting in a safe and supportive way. We care about the environment and make sure we do what we say we will do.   

In this key role, you’ll lead on engaging individual supporters, nurturing long-term donor relationships, and driving income from one-off and regular giving. You’ll bring creativity, insight, and a supporter-first mindset to help grow and steward our donor base during an exciting phase of our development.

Labour Behind the Label is seeking a highly motivated and experienced Individual Giving Fundraiser to plan, deliver, monitor and evaluate an ambitious and effective individual giving programme for individual donations, cash appeals and regular giving. You will be responsible for the coordination of these areas of fundraising across multiple channels, as well as the administration and stewardship required to ensure engaging supporter journeys.

The successful candidate is likely to bring a strong understanding of how we can recruit and retain supporters as well the latest digital trends and demonstrate creative and technical skills to deliver a digital fundraising strategy. You will be able to demonstrate a strong track record of boosting individual giving for small organisations, write compelling communications and have a particular flair for digital fundraising. You will collaborate with the team to optimise lifetime value from potential and current supporters. You will feel comfortable handling data sets and feel confident knowing how to make the most of data. You will be results driven and enjoy analysing your fundraising campaigns to ensure maximum success for the next.

Labour Behind the Label (LBL) supports garment workers' efforts worldwide to improve their working conditions, wages, and ensure their basic rights are respected. We do this through lobbying retailers, brands and political leaders; raising public awareness; promoting campaign action; and exploring legal possibilities for improving conditions.

Key areas                               

Fundraising

• Develop and implement LBL’s individual giving fundraising strategy (including one off, cash appeals and regular giving)
• Be responsible for driving up overall regular giving numbers
• Identify new ways to ask for funds; plan, implement and evaluate
• Manage one off appeals including our end of year Big Give appeal
• Manage LBL’s Challenge Events including the Six Items Challenge, Bath Half Marathon London Marathon and Brighton Marathon  
• Be the first point of contact for supporters – send out materials if required and build relationships
• Create Meta ads where appropriate
• Oversee our grant fundraising pipeline by identifying new grant opportunities, tracking application deadlines, and coordinating with team members to ensure timely and strategic submission of high-quality grant proposals.       

Communications

• Continue a regular giving strategy to generate growth in income and acquisition/retention numbers
• Continue to develop and implement a robust supporter journey
• Create social media assets for fundraising using Canva
• Social media use and update the website (including fundraising pages/posts and donation forms)

Database Management

• Manage the organisation’s database: Beacon
• Take a lead on ensuring data is properly processed, clean and useful for the team
• Manage data entry and updates on our CRM database to maintain up to date records on supporter contact information, attributes, relationships and donations

Other tasks

• Participate in team meetings
• Organisational management tasks as appropriate
• Represent LBL at meetings and events        

The 2021 Census shows that around 36% of Camden’s households are now made up of private renters, and in the Haverstock and Primrose Hill wards, where this project will operate, it’s 27% and 35% respectively. This group of residents is often unaware of what services are out there to help them, where they are located, and how they access them.

This new role has been created to outreach and engage with private renters in the 2 wards specified and it will also include information production, dissemination and project management work. The worker will set up the project and is the key person in ensuring the smooth delivery of it in line with its stated aims and objectives.

Please note: You will need to be based in/around London for this role as it involves work within specific locations in the London Borough of Camden and is not suitable for home working or long distance travelling.

Please also note: Interviews are scheduled to take place on Thursday 12th June

Project management:

1. To plan and deliver the project to all agreed deadlines, milestones and targets

2. To manage the project budget in liaison with CFPT’s Assistant Organiser

3. To gather and record all relevant data and statistics relating to the project

4. To monitor the performance of the project using the methods, format and frequency agreed with the funder

5. To prepare project update reports for CFPT’s Management Committee as and when required

6. To prepare annual project update reports as required by the funder

Relationship building:

1. To identify and build relationships with key contacts e.g. ward councillors, Council staff, and other relevant individuals and groups/organisations

Engaging:

1. To creatively engage with a wide variety of private renters (focussing particularly on the more vulnerable and socially isolated ones) in different locations and settings across the 2 wards to ensure they are aware of the range of local services available to them

Participating:

1. To promote and raise awareness of the project both online and through organising meetings, events and activities in the wards

2. To increase participation in the project both online and through organising meetings, events and activities in the wards

3. To publicise the project and private renters’ issues through the different media and other communication channels

Informing, empowering and supporting:

1. To identify the information, support and other needs of private renters to enable them to effectively engage with their landlord and/or agent and other organisations

2. To help and support tenants to advocate on behalf of themselves, and when required, to advocate on their behalf with the landlord and/or agent regarding individual problems and issues.

Project sustainability:

1. To have an awareness any relevant developments (internal/external) which could impact on work of the project

2. To assist CFPT’s Organiser to identify and make applications to funders to ensure the long-term sustainability of the project, if this is required

Other:

The post holder must undertake:

1. To attend some evening meetings and work occasional weekends

2. To attend CFPT Management Committee meetings and AGM when required

3. To demonstrate commitment at all times to the principles of Equality, Diversity and Inclusion

Permanent

35 hours per week

£45,900 per annum

Home based

The Children's Society has been helping children and young people in this country for over 140 years. We run local services that support children when they are at their most vulnerable and in desperate need of help. We're there for children, every step of the way.

This role sits within Social Impact. Social Impact's primary focus is on 'Building a Movement,' which drives two key objectives:

-Changing society's attitudes and actions towards young people

-Growing support, raising income for The Children's Society

We are currently looking for an enthusiastic and experienced corporate fundraising expert to join our dynamic, ambitious team.

A key part of this role will be your ability to identify, explore and develop corporate partnership opportunity, to convert prospects and establish dynamic, mutually beneficially relationships with organisations to support The Children's Society.

KEY SKILLS AND COMPETENCIES

In order to be successful in this role, you must have:

-Relevant experience gained in a new business role, evidencing business development skills having secured £100K+ corporate partnerships

-A successful track record in securing corporate partnerships through individual approaches, utilising advanced influencing, negotiation and communication skills

-Expert knowledge of purpose-led partnerships, corporate partnership and fundraising methodology the CSR/ESG market and overall understanding of wider relationship fundraising audiences and methodologies, and all legal and regulatory issues surrounding corporate/charity partnerships

-Experience of having secured a variety of corporate partnerships such as philanthropic, commercial (brand collaborations - CRM's, sponsorship, use of IP etc), engagement, strategic.

-Ability to influence and persuade in a medium/large complex organisation

-Experience of coaching or line managing colleagues to succeed

[INFO ABOUT THE CHILDREN'S SOCIETY

The Children's Society runs over 100 local services that help thousands of young people who desperately need our support, and we campaign to get laws and policies changed to make children's lives happier and safer.

Every day we're changing the lives of children in this country for the better - and with your help, tomorrow we can be there for even more.

The Children's Society is committed to safeguarding and protecting the children and young people that we work with. As such, all posts are subject to a safer recruitment process, including the disclosure of criminal records and vetting checks. We ensure that we have a range of policies and procedures in place which promote safeguarding and safer working practices across our services.

Therefore, candidates applying for work in our CYP Directorate will be required to complete an “Employment history_template” document prior to interview. The fully completed document should be loaded by the candidate at the point of uploading your CV.

The closing date for applications is midnight on Friday 30th May 2025. If, after 14 days, we have received enough applications we reserve the right to close the vacancy from Friday 16th May onwards.

Interviews will be held week commencing 2nd June.

IN3

YOUTH DEVELOPMENT LEAD (OASIS ASHBURTON PARK)

FULL-TIME, 40 HOURS PER WEEK

SALARY:  £33,422 per annum

LOCATION:  CROYDON

PROJECT: 100 YEARS OF ASHBURTON PARK   

Want to make your community and local park a better place?

Will you support young people to recognise and reach their potential?

Are you passionate about how education and youth work can work alongside each other to make a positive impact on young people’s lives?

Want to be part of a supportive, dynamic, fun & quality team?

Oasis Ashburton Park are now in a position to employ an experienced Youth Development Lead to work alongside wider team in Croydon. The role will be focussed on the Ashburton Park area (surrounding Oasis Academies; Arena, Shirley Park and Ryeland’s) working closely with the academies as part of Oasis Ashburton Park and the ‘100 Years of Ashburton Park’ Project funded by The Heritage Lottery Fund.

As a Youth Development Lead you will;

• Develop and oversee a Youth Advisory Panel to ensure that youth voice is central to the design of our Youth Engagement Programme and the 360 Youth Centre.
• Develop and oversee the Youth Engagement Programme as part of the ‘100 years of Ashburton Park Project’ including a range of activities in and nearby to Ashburton Park, including after school drop-in’s, evening sessions, group work and one-one mentoring.
• Support the development and engagement of young people in a Food Growing Enterprise based at Ashburton Lodge.
• Work closely with Croydon Council and other partners to support young people to engage with a wide range of programmes and activities that are part of the ‘100 years of Ashburton Park Project’.
• Deliver open access sessions, group and one to one interventions with young people including; half term, afterschool, evenings and residentials, using a planned youth work curriculum.
• Line manage youth workers, sessional youth workers and youth volunteers to plan, deliver and evaluate youth work termly.
• Contribute to the development of youth work across the area and lead on specific areas of work on behalf of the team.

Amongst other requirements, the successful post holder must have:

· Relevant experience OR qualification in Youth & Community (JNC), Social Work (QSW) or SEND.

· Proven experience working with young people ‘at risk’.

· Reliability, with a flexible approach to changes and able to work unsociable hours.

· Experience of project and/or people management

As part of the package, Oasis offers:

• A pension scheme, currently offering 7% employer contribution.
• A generous holiday allowance and training opportunities.
• A supportive, friendly work environment, with flexible working arrangements.

If you are interested in this position, please email a CV and covering letter detailing why you feel you are suitable for this role. Please visit the Oasis Chartiy Jobs website for further information.

Completed applications should be returned by 5pm 23rd May

Round one Interviews will take place on W/C 2nd June

Round two interviews will take place on W/C 9th June

We actively encourage applications from people of all ethnic backgrounds and minority and underrepresented groups. If you require any assistance to overcome potential barriers to application, please let us know. 

Oasis is a multi-national charity supporting young people and their families in 10 countries worldwide. Our vision is for building healthy communities: places where everyone is included, making a contribution and reaching their full potential.

Oasis is committed to making a difference to the lives of the communities it works in, and as such you must show a willingness to demonstrate commitment to the values and behaviours which flow from the Oasis ethos.  We are committed to safeguarding and promoting the welfare of children and young people. We expect all staff to share this commitment and to undergo appropriate checks, including enhanced DBS checks. 

The successful candidates must have the right to work in the UK.  Oasis cannot assist with sponsorship or visas.

Oasis supports Equal Opportunities.  Registered Charity No. 1163889

Vision of adventure, a small outdoor charity based in the Lake District , is seeking an experienced fundraiser to join our team. We specialise in working with people with visual impairments facilitating outdoor adventures, social connection and access to specialist coaching. To achieve this the organisation partners visually impaired individuals with sighted guides for residential weekends focusing on: long walks, canoeing, climbing, tandem biking, and more. The team comprises five part-time workers, numerous volunteers, and the board of trustees. We all work remotely, use each others first names, and have flexible scheduling.

The role of a fundraiser is paramount to our continued sustainability. You will be solely responsible for our fundraising initiatives. The charity has a commendable track record of raising funds, and you will be expected to surpass these targets as a professional fundraiser. An engagement officer will support your role by gathering feedback and preparing draft funder impact reports.

You will have extensive demonstrable fundraising experience. You will be personable, be an excellent communicator , make appropriate use of information communication technology, and capable of managing your own time and workload. 

We are open to applications that combine this role with that of the engagement officer, which is also advertised at this time.

The role may suit someone who may be stepping back from a busy office environment, have a disability, or caring responsibilities where the remote nature and flexible scheduling would be an asset.

Job Title: Part-time Co-production Coordinator - Adults
Salary: £30,000 FTE
Hours: 18 hours per week. To be worked 3 days a week (6 hours per day)
Contract: 1-year, fixed term
Location: Mainly home based with regular meetings in the London Borough Hammersmith & Fulham

Parent/Carer Co-production Coordinator to empower and support parents of young adults with SEND.

Are you passionate about making health and social care systems work for families who have young adults with SEND?

Do you enjoy developing relationships, collaborating and contributing to better outcomes for the people that most need joined up support?

Do you have lived experience of using health and social care services as a parent or carer?

Parentsactive CIC is the parent/carer forum for Hammersmith and Fulham and works to empower parent/carers of children and young people with special educational needs and disabilities (SEND) from birth through to adults.

We are delighted to be recruiting a Co-production Coordinator to work alongside our parents and carers of young disabled adults to ensure they have meaningful opportunities to inform and influence strategic and operational developments across Hammersmith and Fulham that will lead to a better future for them and their young person.

The Co-production Coordinator will support the coordination of a range of activities designed to increase coproduction across the borough’s health, education and social care systems.

The successful candidate will be passionate about coproduction and ensuring the voice of people with lived experience is heard. They will have strong skills in working collaboratively with a wide range of people including families, statutory and third sector partners. The person will be a good listener, compassionate and understanding of the issues related to supporting a disabled adult to live their best life and have the confidence to challenge when necessary.

Last date to receive applications: 13th June 2025 6 pm

Interview date: 2nd July 2025

Interested?

PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.

No agencies please.

Programme Delivery Officer

Department

Operations & Programmes

Reporting to

Director of Operations & Programmes

Managing

None

Location
This role is hybrid, with a requirement to work from the office (near Moorgate, London) a minimum of two days per week.

Travel Requirements
This role requires flexibility for occasional work on evenings and weekends. With some national travel to events as business needs require.

Main relationships

Director of Operations & Programmes, Head of Operations, Partnerships Project Manager

Benefits

· Salary £34,000

· 30 days leave (plus Bank Holidays)  

· Bupa Health Cover

· Matched company pension scheme

· Life assurance cover offering 4x death in service benefit.

· Company sick pay

· Training and development opportunities

· Learning and Wellbeing Grant 

· Employee assistance programme

· Season Ticket Loan

· Perks and discount platform

About us

Drinkaware is a leading charity concerned with reducing harm from alcohol. We do this by providing impartial, evidence-based information and advice and practical resources; raising awareness of alcohol harms; and working in partnership with others to deliver behaviour change through our tools and interventions. The Trust is funded primarily through voluntary, unrestricted donations from alcohol producers, wholesalers, and on- and off-trade retailers, but acts entirely independently.

Our Vision:  Working together to reduce alcohol harm across the UK.

Our Mission: Using our expertise to give governments, industry, communities and individuals the knowledge and support to make informed decisions about alcohol and how to reduce the harm it can cause. Delivered though:

· Public-facing campaigns and digital services, information and guidance

· Evidence-led advice to governments and industry

· Independent research, consumer insight and evaluation

Our Values: Solid Reasoning; Clarity with Empathy; Understanding and Connecting; Principled Partnership; Determination and Curiosity
 

Purpose of the role

Reporting to the Head of Operations and working collaboratively with the Partnerships Project Manager, the Programme Delivery Officer will play a crucial role in the day-to-day programme management of the organisation’s programmes and partnership delivery.

This role will also involve strong elements towards cultivating relationships with key external partners, including businesses, non-profits and other stakeholders, to enhance organisational initiatives, drive growth, and ensure long-term collaboration. Providing rigorous operational support and programme administration as needed.

Main Duties and Responsibilities

· Provide comprehensive support to the Partnerships Project Manager

· Build and maintain strong relationships with current and potential new partners to maximise engagement and collaboration.

· Act as a point of contact for partners and project/programme stakeholders.

· Assisting with programme and project initiation, such as design and planning.

· Assisting with programme and project delivery, such as: updating progress, resolving problems, ordering content and collateral, and supporting with other delivery tasks.

· Data analysis and programme reporting, preparing partner reports and tracking performance.

· Organise and deliver outreach and engagement activity (such as running stalls at events) to partners, community groups and local charities.

· Travel to engagement events across the UK

· Represent and advocate for Drinkaware at partnership or public meetings and events.

· Coordinate with various departments (marketing, communications, partnerships, etc.) to ensure smooth implementation of partnership initiatives.

· Organise and support meetings (such as working groups and board meetings), providing comprehensive minutes capturing actions and decisions

· Provide effective facilitation of workshops and focus groups, managing the end to end client feedback process to internal stakeholders

Accountable for:

Delivery of partnership projects & programmes

PERSON SPECIFICATION

Qualifications and/or experience

Experience of partnership or programme delivery

Essential Criteria / Key Skills

1. Ability to multitask and manage several partnerships simultaneously

2. Strong communication and interpersonal skills, with the ability to build rapport and trust with partners at all levels.

3. Experience of organising small events and workshops

4. Experience of writing clear, concise, reports and accurately maintaining  documentation

5. Attention to detail and foreplaning

6. Experience of a broad range of software packages including Word, Excel, PowerPoint

7. Strong analytical skills and presentation of data.

8. Experience providing administrative support.

9. Ability to work on your own and take initiative.

10. Ability to travel across the UK as necessary to attend events and meetings

11. A positive ‘can do’ attitude

12. Emotionally intelligent and resilient when under pressure.

13. An energetic and committed ambassador for Drinkaware, our mission and values

Special features of the role

This role requires flexibility for occasional work on evenings and weekends. With some national travel to events as business needs require.

How to apply: maximum 2 page A4 cover letter explaining your motivations for applying for the role at Drinkaware and outlining how they meet each point on the person specification. CV's only will not be considered.

Job Title: Eastern European Floating Support Worker 

Location: Hybrid working with a requirement to occasionally work at Head Office (Vauxhall, London) and co-locations across London
Salary: £28,857.12 per annum inclusive of London weighting if applicable
Contract type: This post is Fixed Term Contract until March 2026. There is a possible extension of contract depending on funding

Hours: 37.5 hours per week 

We are recruiting for Floating Support Worker who will support the Ascent Pan London Service in building sustainable referral pathways and joint working protocols with a range of partners working with survivors of domestic abuse

You will provide capacity-building in the form of advice, advocacy, support, and briefings across the London boroughs to statutory agencies and community organizations around the needs of Eastern European domestic abuse survivors, to embed best practice across our communities. 

It is desirable for candidates to be proficient in one or more Eastern European languages.

You will have proven experience of providing direct emotional and practical support to women as well as up-to-date knowledge of legislation relating to survivors of gender-based violence. You will have excellent casework skills, good written and verbal communication skills, clear professional boundaries and be a proactive team player. All candidates must demonstrate a commitment to the feminist values of empowerment and equality which underpin all of our work. 

The post holder will provide a high-quality personal welfare support service to Eastern European survivors of domestic abuse and other forms of violence and abuse and their children. The post holder will empower Eastern European survivors by providing them with emotional and practical support, including support to access safe accommodation. 

The post holder will provide capacity building in the form of advice, advocacy, support and briefings across the London boroughs to statutory agencies and community organizations around the needs of Eastern European domestic abuse survivors, to embed best practice across our communities. 

Please note that this post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

Closing Date: 09:00am 16 May 2025

Interview Date: 27 May 2025

Refuge is the UK’s largest provider of specialist services, and we are proud to be a leader in our field and an employer of choice, with leading edge systems for supervision, quality management and development.

Refuge offers a variety of exciting opportunities to learn, develop and grow in your career. We recognise the value everyone brings to the organisation to achieve our aims and are dedicated to developing and rewarding our staff. More details of our benefits can be found in Job Information Pack.

Main Roles

• To provide advice and casework at OISC/ IAA Level 2 on immigration, nationality and asylum law.
• To provide supervision to Immigration Volunteers

Specific Duties

• Manage a complex caseload across the field of immigration, nationality and asylum law.
• Adhere to casework procedures as outlined in LRMN’s policies, the IAA standards and the Advice Quality Standards (AQS).
• Interview and advise clients regarding immigration and asylum law procedure, and practice in a sensitive and professional manner.
• Maintain Continuing Professional Development (CPD) in line with IAA registration or similar professional body, e.g SRA.
• Keep up to date at all times with changes in the law by reading and attending training events relating to asylum and immigration.
• To maintain accurate and detailed case records of clients for the purpose of continuity of casework, information retrieval and statistical monitoring, using Advice Pro as appropriate and as required by management.
• Advocate on behalf of clients by telephone, letter and email with appropriate agencies.
• Produce reports to meet funder’s and LRMN requirements.
• Work closely with the Immigration Manager and/or external evaluator in gathering data and information to produce accurate monitoring and evaluation reports.
• To assist the LRMN in liaising with its partners, funders and to provide statistical information and updates as required.
• Work closely with the Immigration Manager in reviewing files and ensure that corrective actions are undertaken.

• Provide regular supervision to Immigration volunteers.
• Allocate immigration tasks appropriate volunteers’ knowledge and skills.
• Keep records of supervision meetings with immigration volunteers.

Other Duties

• To participate in LRMN staff meetings, maintaining a high level of professionalism and contributing skills and knowledge towards best practice for the organisation.
• To develop partnerships and attend external meetings relevant to the work of information and advice in general and immigration in particular.
• To attend supervision and appraisal meetings and other relevant activities.
• To be administratively self-servicing.
• To participate in LRMN staff meetings, maintaining a high level of professionalism and contributing skills and knowledge towards best practice for the organisation.
• Work flexibly as agreed to meet the demands of the service – this may involve weekend and outreach work.
• Maintain confidentiality in all matters relating to the work of the organisation.
• Comply with LRMN’s policies and procedures.
• Positively promote LRMN and its work
• Undertake any other work as may be reasonably requested.

About Us

Bridges Outcomes Partnerships (BOP) is a not-for-profit social enterprise that works alongside Government, community groups and specialist Delivery partners to design and deliver vital services that support people to improve their lives, in areas ranging from housing and employment to education and health & wellbeing.

The role of BOP spans project development (working with Government and others to design and launch the service), project management (coordinating the delivery phase, managing performance, and liaising with the various stakeholders) and project finance (funding the project until it starts to earn outcomes payments). Our own funding comes from a group of pioneering social investors, including The Office for Civil Society, Big Society Capital, Pilotlight, Trust for London, who, like us, are motivated by improving lives and changing the system for the better.

This is an exciting opportunity for someone who wants to make a difference and is passionate about using data to change lives.

About the opportunity

As an Impact Analyst, you will work within a team across multiple social impact projects. An example of one of the programmes you will become a key part of delivering is the Single Homelessness Prevention Service (SHPS) which is a programme that prevents the next generation of rough sleepers.

The programme supports people to sustain an existing tenancy by negotiating with landlords/ family members, or providing coaching to empower people to do so. Where needed, we help them to find and secure a new home, typically in the private rented sector. SHPS services also seek to prevent the mental trauma associated with homelessness by preventing the escalation of the homelessness journey to crisis point.

Responsibilities

Your responsibilities will include.

· Overseeing all data related aspects of the programme including data collection, extraction, cleaning, analysis, reporting, and presentation.

· Manage all Power BI reporting tables and system with support from central teams.  

· Gathering and analysing quantitative and qualitative data to measure the impact of service innovations for the programmes you are working across. Produce regular reports and insights that aid decision making to continuously improve programme design.

· Taking initiative to propose and implement relevant analyses to the project to maximise positive impact for participants with the programmes you are supporting.

· Building relationships and working at times directly with Delivery Partners (VCSE organisations who are delivering the frontline services for the programme) to ensure they are able to use the data systems accurately and effectively,

· Identifying opportunities for process automation and improving utilisation of management data by colleagues across the programme.

· Work with system developer to manage system changes and improvements.

· Lead the set-up of a new database and associated new contract mobilisation activities.

· Provide research and data to support the development of new interventions. 

· Produce monthly board packs for programmes and provide minutes of meetings.

·  Support bid submissions with development and growth leads.

· Engaging with other analysts across BOP to share learnings from your own project and implement learnings from other projects in your own.

Competencies

To take on the above responsibilities, we will be looking for you to demonstrate strengths in the following competencies:

· Curious and Inquisitive: You crave knowledge and consistently seek learning opportunities.  You look for patterns and ask questions that nobody else has thought to ask.

· Data and Analytical Skills: You are good with numerical data and analysis and are able to accurately assimilate information and develop critical insights to inform decisions.

· Passion and desire to make a positive difference to the lives of vulnerable people.

· Problem Solving: You can make sense of something complex and recommend practical solutions.

· Adaptable:  You can adapt easily to changes in work. You are flexible and act as an advocate for change.

· Communication: You can confidently communicate your ideas verbally and in writing. You can simplify complexities and adapt your communication so others can understand.

· Autonomy: You take ownership of your tasks and can plan and manage your own time to achieve them.

· Relationship Building and Teamwork: You can build credible and trusting relationships both internally and externally.

· Attention to Detail: You are detail focussed and you ensure the work you produce is accurate and of a high quality.

· IT and Data Analytic Skills: You have a strong working knowledge and understanding of Excel and PowerPoint, and you embrace the opportunity to learn new IT applications.

·  Previous Power BI experience would be advantageous.

What we will offer you

• We are a flexible employer and we will support you to ensure you achieve a healthy work life balance.

• You will be joining an incredibly dedicated, vibrant, dynamic and talented team of people who are deeply passionate about services which improve people’s lives and public sector reform.

• You will get 25 days’ annual leave plus 8 days for bank holidays plus a birthday leave day and 2 additional ‘gifted’ day/s between Christmas and New Year.

• We offer a Salary Sacrifice Pension Scheme.

• We offer 4 x Life Insurance, Income Protection Insurance and Wellbeing benefits & resources.

• We also offer Private Medical Insurance on successful completion of your probation period.

• You will be able to access Learning and Development opportunities.

PLEASE NOTE: We are only accepting applications through our recruitment platform Applied.

First round interviews are likely to take place w/c 2nd June

Do you have significant experience in logistics, freight forwarding and supply change management?  Are you looking for a role where you can impact the lives of millions of individuals in disaster hit and vulnerable communities worldwide? We have an exciting opportunity for a Head of Logistics and Supply Chain to use their expertise to drive forward and successfully deliver our logistics strategy.

IHP is a well respected organisation providing access to essential medicines, bridging the gap between pharmaceutical companies and aid agencies to enable medicine donations that literally saves lives. Our Logistics and Supply Chain team are integral to IHP's mission.

The specific purpose of this post is:- 

• To manage an effective logistics and supply chain team (6 staff)
• To deliver a shipping pipeline agreed with other operational teams
• To ensure excellent 'customer service' to our pharmaceutical company and NGO (aid delivery) partners
• To oversee strong relationships with third party warehouse providers and freight forwarders 
• To drive continuous improvement in processes and achievement of agreed organisational metrics

Person Specification
Skills and Experience

Essential
-  Significant experience in Logistics, frieght forwarding or supply chain management 
- Proven ability in overseeing the execution of supply chain strategy to enable organisational goals 
- Experience of managing effective teams 
- Technical and applied understanding of logistics software and warehouse management systems 
- Track record of identifying operational improvements, delivering projects, change management, and influencing others to deliver change 
- Experience in a compliance driven environment 

Desirable
-  Experience in analysing metrics and data-driven making (desirable)
- Eexperience in pharmaceutical (GDP) standards

Skills and Attributes
- Committed to IHP’s Christian Ethos and values
- Able to build and hold strong stakeholder relationships
- Collaboration and representation skills (internal and external) 
- Capable problem-solver
- Strong leadership and team management skills, with the ability to motivate and inspire a team.

For further details regarding responsibilities and person specification, please see the job description.

IHP is an Equal Opportunities Employer and is committed to working and embedding diversity and inclusion in all areas of our work including recruitment and selection. We actively encourage applicants to inform us of any specific support or reasonable adjustments we can make in the recruitment process (eg for disability or neurodivergence) and will continue this conversation into employment, as appropriate. 

Staff regularly spend time together praying for IHP’s work and there is an occupational requirement for the post holder to have a personal commitment to the Christian faith.

Applicants must have the legal right to work in the UK.

IHP Staff Benefits

• 25 days annual leave plus bank holidays 
• Specsavers eyecare vouchers
• Life Insurance and Critical Illness Cover
• Health and wellbeing support 
• Bike2work scheme
• Training and development opportunities
• Hybrid working/Modern office near Chancery Lane tube station

We have an active Equality, Diversity and Inclusion staff working group.  Our staff describe our culture as 'inclusive', 'dynamic' and 'rewarding', a place where you will be supported to 'thrive professionally and personally'. A new starter has described IHP as a place which 'puts people at our heart'. 

Join a dynamic team where your skills are valued, your voice is heard and you have the space to work independently and develop!

Applications will be reviewed as received and interviews will be held when required so please submit your application at the earliest opportunity.