Relationship manager jobs in Glasgow

Why Join Us

At The Care Workers’ Charity, everything we do is focused on supporting care workers across the UK. From providing crisis grants and mental health support to campaigning for a fairer future for the workforce, our work makes a real and lasting difference to people who give so much to others every day.

This is an exciting opportunity to join a small, close-knit team at a pivotal moment in our growth. You will play a central role in shaping how we tell our story, build our supporter base and deliver events and fundraising campaigns that genuinely move the dial. Your ideas will be heard, your work will matter, and you will see the impact of what you do.

You will be joining a small, friendly and supportive team where your contribution is genuinely valued and where you will have real ownership of your work.

The Role

We are looking for an experienced, driven and creative Marketing and Events Manager who brings a genuine passion for fundraising and events — and the skills to match. This is not primarily a desk-based marketing role: you will be the engine behind our events programme and a key driver of our fundraising income.

Reporting directly to the CEO, you will lead the planning and delivery of CWC’s events calendar, manage our fundraising activities, and oversee the work of the Marketing and Events Officer. You will be equally comfortable developing the strategy and getting stuck into the detail of execution.

Events will be at the heart of what you do. You will take ownership of our flagship event, coordinate a varied programme of fundraising events, sector conferences and networking activities, and ensure every event is professionally delivered and leaves supporters feeling connected to our mission. You will manage relationships with venues, suppliers and sponsors, and keep a close eye on budgets and income targets.

Fundraising will be a core focus. You will be responsible for achieving financial targets from individual and corporate fundraising, developing creative campaigns across platforms such as Enthuse and JustGiving, and building the kind of relationships with supporters and partners that turn one-off donations into long-term engagement.

Alongside this, you will lead and support the Marketing and Events Officer, ensuring our marketing output — social media, newsletters, website content and campaigns — is consistent, engaging and aligned with our strategic goals.

About You

You will have a proven track record in events management and fundraising, ideally within the charity sector. You know what it takes to plan and deliver events from first concept through to post-event evaluation, and you understand how events can drive income as well as awareness.

You will be a confident, organised and proactive person who can manage competing priorities without losing sight of quality or deadlines. You will be comfortable working independently, managing your own workload and supporting others to manage theirs.

Our ideal candidate will have:

• A proven track record in events management, with demonstrable experience of delivering fundraising income from events
• At least two years’ experience in a charity fundraising or events role
• Experience of line managing or supervising others
• Excellent relationship-building skills with sponsors, corporate partners and individual supporters
• Confidence using fundraising platforms (e.g. Enthuse, JustGiving) and CRM/database systems (Hubspot experience an advantage)
• Strong working knowledge of social media platforms, email marketing tools and website content management
• Experience managing budgets, monitoring income and expenditure, and reporting on financial performance
• Excellent written and verbal communication skills
• High attention to detail and strong project management skills
• Genuine enthusiasm for the charity’s mission and the people we support

Knowledge of the health and social care sector would be a distinct advantage, though not essential.

We Offer

• A salary between £32,000 and £34,000 per annum
• 25 days’ annual leave plus bank holidays
• A flexible, remote-working environment — you must be based in England
• A friendly, supportive team culture where your contribution is genuinely valued
• The opportunity to make a real difference to the lives of care workers across the UK

If you are ready to bring your events and fundraising expertise to a cause that really matters, we would love to hear from you.

About Kinship

We are Kinship. The leading kinship care charity in England and Wales. We’re here for kinship carers – friends or family who step up to raise a child when their parents aren’t able to. 

Together, let’s commit to change for kinship families.

About the role

We are the leading kinship care charity supporting more than 15,000 kinship carers across England and Wales each year. We’re here for kinship carers – friends or family who step up to raise a child when their parents aren’t able to. They care for more than 141,000 children in England and Wales, double the number in foster care, but feel isolated and need help. By supporting, advising and informing kinship carers, and campaigning together for fairer services, we are changing lives and changing the system. 

Kinship’s peer support and community work, supported by Department for Education funding, helps kinship carers feel connected, less isolated and better supported by building local, carer-led peer support groups and strengthening wider community networks. 

Our delivery model prioritises proactive outreach and sustainable growth through a volunteer model. 

The team works in communities to bring kinship carers together, support and train volunteer group leaders, and grow groups to a point where they are sustainable and independent (ideally within 6 months). Sustainable means able to thrive without direct staff involvement or attendance. A central ‘Hub’ team then provides ongoing remote support, training and connection. 

This role provides the operational grip to plan, deliver and continuously improve this work, while evidencing impact through robust data monitoring, reporting and clear storytelling.

Key responsibilities include:

• Accountable for the set-up, growth and transition of peer support groups to independence supported by the Hub, using clear milestones and support plans. 

• Responsible for ensuring volunteer group leaders have high-quality training, guidance and ongoing coaching to deliver safe, supportive peer spaces. 

• Responsible for embedding strengths-based, trauma-informed approaches and clear boundaries across all peer support activity. 
• Responsible for managing external delivery partners or commissioned provision to support growth in specific communities, ensuring quality and delivery to agreed standards. 
• Accountable for the identification and nurture of new group leaders and volunteers, ensuring groups are welcoming, accessible and inclusive. 
• Accountable for ensuring a proactive outreach approach that builds relationships with kinship carers and local partners, prioritising under-served areas and communities, ensuring that learning is captured and shared across the team to build further confidence and competence in supporting under-served communities (minoritised ethnic kinship carers).

What we offer you:

• Flexible working - we understand how important it is to balance family and work life.
• ​30 days annual leave, plus bank holidays (1 April to 31 March) pro rata (3 to be taken at Christmas shutdown)
• Employee Assistance Programme (24/7 confidential advice line and counselling)
• Charity Worker Discounts.

Essential requirements include:

• Experience leading peer support, community development, volunteering or relational support services at scale. 
• Experience of project management.
• Experience of evaluating the impact of services and projects. 
• Proven track record of growing and sustaining community-based groups or networks, including supporting leaders and volunteers to independence. 
• Experience embedding strengths-based, trauma-informed approaches, with clear boundaries, risk management and inclusive practice. 

Key dates:

• Application deadline: Monday 20 April 2026, 9am
• First interview: Wednesday 29 or Thursday 30 April 2026 (online)

How to apply:

Please apply for the role of Planning and Delivery Manager by sending a CV and cover letter (max 2 pages). The deadline is 9am on Monday 20 April 2026. Any applications arriving after the closing date will not be considered for shortlisting unless there are exceptional reasons.

Kinship is committed to championing equality, diversity and inclusion.  We believe our work is greatly enhanced by the varied backgrounds, experiences and views represented within our teams.  We aim to create inclusive teams, celebrate differences and encourage everyone to join us and be their true self at work.   We therefore encourage applications from anyone who fits our values, whatever their religion or belief, sex, gender identity, race, age, sexuality or disability and are actively seeking candidates that can bring real innovation and commitment to us. 

Job Title: Communications Manager
Location: Remote
Salary: £38,000 per annum
Reporting to: Head of Fundraising and Communications
Responsible for: Marketing and Communications Coordinator
Hours: 35 hours per week
Contract: Full time, permanent

GFS is seeking a strategic, proactive and values-led Communications Manager to lead the delivery of our communications function and elevate our profile across audiences and platforms. The role will support the shaping and delivery of a communications strategy that amplifies our voice, showcases our impact, and builds trust and engagement with our community. You’ll work across all areas of the organisation to coordinate messaging, manage risk and lead communications activity that reflects our feminist values and purpose.

The Communications Manager will oversee digital content, media relations, marketing and digital fundraising campaigns, working in close collaboration with the CEO, Leadership team and wider team. You will line-manage the Marketing and Communications Coordinator, ensuring high-quality content, storytelling and messaging are delivered consistently across all channels.

Please see the attached documents for more information and details on how to apply. 

Timeline 

• Closing date for applications midnight on Sunday 26 April 2026 
• First stage interviews w/c 11 May 2026
• Second stage interviews TBC May 2026

How to apply

To apply for this role, please submit the following documents:

1. An anonymised CV Please remove your name and any other personal identifying details.
2. A personal statement Your personal statement should respond directly to the three application questions listed below. Please keep within the stated word limits.
3. The optional diversity monitoring form This is not seen by the hiring panel and is entirely voluntary.

Please send all documents by midnight on Sunday 26 April 2026 

Your personal statement should address the following three questions:

1. GFS is a feminist, values led organisation. Please tell us about a time you shaped or delivered a communications approach that reflected specific organisational values. What was your role, what actions did you take, and what impact did it have? 
   (300 words max) 
2. Describe a situation where you identified or managed a communications risk (e.g., media issue, sensitive messaging, reputational challenge). What steps did you take, who did you work with, and what was the outcome? 
   (300 words max) 
3. Tell us about a digital communications or fundraising campaign you developed or led. How did you use audience insight to shape it, what channels or methods did you use, and what results did it achieve? 
   (300 words max)

About This Job

This role provides maternity cover for the First Aid Manager within the Cadet Activity team and is responsible for overseeing the delivery and governance of first aid training across the Army Cadets. The post holder will ensure that first aid provision aligns with national governing body requirements, maintain qualification records on the Cadet MIS, and provide expert guidance to volunteers delivering training. The role also involves acting as an Internal Quality Assessor, supporting syllabus development, and promoting first aid provision both internally and externally. In addition, the position supports national training delivery, quality assurance, and the effective management of first aid activities, ensuring safe, consistent and high-quality training opportunities for cadets and volunteers across the UK.

Essential Skill

· Excellent written and verbal communication skills

· Strong organisational and planning skills

· Ability to build effective working relationships with internal and external stakeholders

· Budget management and financial monitoring skills

· Information gathering, analysis and problem-solving skills

· Ability to provide subject matter expertise and guidance on first aid training and governance

Please refer to the attached Job Description for further information.

Our charity

ACCT UK is a national youth charity dedicated to improving the life chances of young people. The Combined Cadet Force Association (CCFA) is a charity dedicated to the promotion of the ideals and activities of the Combined Cadet Force in schools. Together we want to ensure that every young person has the opportunity to learn new skills, build confidence and be inspired through their cadet experience.

We want to develop the youth leadership and training abilities of adult volunteers whilst also helping young people to access cadet activities through fundraising, grant-making, developing new resources and direct support.

We strongly believe that everyone benefits when you help young people to develop their character and values through activities that stretch and mature them. We also know that when young people engage with others at a range of levels in their communities it builds confidence and improves empathy for other’s lives.

Who we are

By joining ACCT UK you will help us to reach more young people and make a greater difference and we look forward to working with you. We actively promote and encourage you to explore ideas that improve all aspects of the charity’s work in pursuit of its charitable aims.

The charities are proud of our diverse teams, with people on different working patterns, from different backgrounds and at different life-stages. Our experience has taught us that having people with different perspectives and different lived experiences leads to better outcomes for our beneficiaries. If you are wondering if our organisation is for someone like you, the answer is yes! Please apply and explain how you, your experience, your talent and your potential are the right fit for this role.

What we can offer you

In addition to your salary, we offer all staff:

· Flexible working arrangements (you agree a working pattern with your line manager).

· The ability to work both from home and the head office.

· Personal Accident Insurance, including loss of earnings cover and death benefit.

· 15 days of sick pay in any 12-month period (after 12 months employment - pro-rata for part time staff).

· A contributory pension scheme (you contribute at least 5% and we will contribute 10%).

· Good leave allowances (which are offered pro-rata for part time staff):

o 20 days annual leave plus Bank Holidays.

o Additional privilege leave, on set days each year, such as between Christmas and New Year.

o An additional five days of volunteering leave.

· Support for qualifications and personal development.

· Employee Assistance Programme.

· Season ticket loan.

· Railcard (if you are eligible)

· A caring and supportive team environment.

How to apply

Please send a CV and Cover letter that details how you meet the requirements of the job description by 2359hrs by Thursday 16th April 2026.

Interviews will be expected to be held shortly after.

While AI tools can be beneficial, we value the personal touch and authenticity in job applications. We encourage you to highlight your unique experience, knowledge, skills, and abilities, ensuring all information is accurate. Please use AI tools responsibly and with integrity throughout the application and selection process.

Please note that as a charity dedicated to improving the lives of young people, we require staff to make a declaration about any relevant convictions, undergo a Disclosure and Barring Service check, Right to Work check and a Baseline Personnel Security Standard (BPSS) check (one of the requirements being that applicants must have been resident in the UK for 3 years). In addition, we will follow up references.

Please be advised that this position may close earlier than the stated deadline if a sufficient number of high-quality applications are received. To ensure your application is considered, we strongly recommend submitting it as soon as possible. Candidates will be notified of the next stage in the recruitment process if they are shortlisted.

Purpose of the Role:

The Senior Research, Policy and Influencing Manager will play a pivotal role in driving Cerebra’s mission to influence national and local policy and practice. You will lead on the translation of research into actionable policy recommendations, develop strategic partnerships, advocate for systemic change and influence, persuade and engage with policy makers to improve outcomes for children with neurological conditions and their families. Alongside this you will work with the Research and Information team on Cerebra’s research contracts and the development and dissemination of information.

This is a senior role requiring strategic vision, strong analytical and communication skills, and an ability to build influence across government, academia, and the third sector.

Key Areas of Responsibility:

1. Policy and Influencing  

• Identify opportunities to influence national and local policy agendas, including legislation, guidance, and funding priorities related to childhood disability and neurological conditions.
• Develop accessible and compelling policy briefings, consultation responses, reports, speeches, and presentations for a range of stakeholders, including MPs, government officials, sector partners and the public.
• Monitor policy developments across the neuro-diverse landscape and lead on timely, evidence-led responses.
• Analyse data, trends and policy developments to produce insights and recommendations.
• Translate complex ideas into clear, persuasive communications that support positive change.
• Ensure our policy positions reflect the real experiences and insights of the neuro-diverse children and families we support.
• Develop and deliver Cerebra’s policy and influencing strategy, ensuring alignment with organisational goals and research priorities.
• Develop and deliver influencing campaigns in partnership with Communications team.
• Work closely with the Communications Team by contributing to the drafting of responses to media enquiries on our policy and influencing work and act as the media contact if required.
• Liaise with the Legal Rights Team to assess the impact of current or proposed policies in terms of their actual or potential effects on children with neurological conditions at both national and local levels, and for their input into consultation responses.

2. Engagement and Relationship Building

• Build and maintain strong strategic relationships with decision-makers across government departments, policymakers, NHS bodies, local authorities, professional associations, and sector partners.
• Represent Cerebra at meetings and events, including engaging with MPs, civil servants, policy forums, advisory groups, and cross-sector coalitions and other key influencers, or brief the CEO or Directors if attending.
• Work closely with internal teams to ensure our policy and influencing work is grounded in practice and informed by those delivering services.
• Work closely with the Communications Team to ensure consistent, impactful messaging.

3. Research and Information

• With one of our Lead Research Officers leading, you will oversee the tendering process and delivery of our research contracts.
• Working with our Information Development Officer to ensure that we maintain our PIF Tick accreditation for our information resources.
• Carry out high-quality research and analysis.
• Use findings from Cerebra-funded and external research to produce policy briefs, consultation responses, and evidence-based recommendations.
• Alongside our Lead Research Officers carry out horizon scanning to identify emerging trends, challenges, and opportunities in child health, neurodiversity, and public service delivery.

4. Budgeting, monitoring and forecasting

• Working with the team and Director to set income and expenditure budgets for Corporate, Philanthropy, Legacy and Trust & Foundations to assist with any funding applications.
• Monitoring and reporting on income and expenditure and KPIs throughout the year.
• Providing quarterly income and expenditure re-forecasts.
• Ensuring all relevant information is recorded in line with charity, fundraising and data legislation and best practice.

5. Line Management

• Line management responsibilities for a small team, currently comprising of 3 staff.
• Be responsible for the day-to-day management of the team.
• Complete regular supervision and team meetings.
• Provide effective performance management to the team.
• Promote a positive and inclusive team culture aligned with Cerebra’s values.

6. General

• Monitor and evaluate the impact the areas of work that leading on.
• Support collaboration across the different Cerebra teams.
• Experience using Client Relationship Management (CRM) systems or similar digital tools for recording and tracking work.
• Uphold Cerebra’s Data Protection Policy and all relevant confidentiality and safeguarding policies.
• Carry out any other reasonable duties in line with the needs of the team and organisation.

Please see attached job description for person specification.

Role Purpose

To lead Trussell’s email and marketing CRM strategy and digital projects by creating insight‑led, compliant, and engaging digital communications and journeys that bring our story to life and drive programme outcomes.

This role is part of the Together with Trussell programme, the goal of which is to build stronger connections with our supporters, partners and donors to increase funding, campaigning, and other forms of support for our work.  As a member of an enabling programme, this role is focused on the successful delivery of the Together with Trussell programme outcomes, which underpin and enable the outcomes of our 5 external programmes – together contributing to the fulfilment of our long-term vision of a UK without the need for food banks.

Key Responsibilities

Email and CRM marketing

· Lead the design, content development and delivery of Trussell's email programme and related projects, optimising workflows, journeys and alignment with our audience strategy to deliver organisational goals.

Product leadership

· Overall product leadership of our customer marketing platform, Marketing Cloud, ensuring data models and digital ecosystem are optimised and compliant with data privacy laws and industry standards, protecting supporter data from cyber threats.

Analysis and insight and performance

· Implement digital tracking, attribution and measurement in line with established UTM governance and tagging standards to enable accurate tracking and optimisation.  Lead the supporter data function, ensuring accuracy and compliance of supporter data, working with business system teams to ensure reporting enables actionable decision making. 

Consultancy and stakeholder management

· Act as an expert inhouse consultant for programme teams providing advice and guidance to embed best practice, accessibility and innovation in digital communications, driving continuous improvement.

Digital marketing project management

· Lead digital marketing projects that deliver continuous improvement and compliance driving improved engagement with our audiences and programme outcomes.

Person Specification

Core Knowledge

· Deep understanding of CRM, CDP and marketing automation platforms. Experience of Salesforce and Marketing Cloud would be an advantage.

· Management of multiple audience-focused email marketing programmes with complex segmentations and competing priorities

· Excellent understanding of email copy and content best practice

· Excellent understanding of accessibility and legal regulations for email marketing, including the Data Protection Act and UK GDPR and accessibility best practice

· Strong understanding of digital measurement, including tracking, attribution and analytics methodologies and summarising insights to inform decision making.

Essential Skills

• Data analysis and converting this to actionable strategies
• Excellent stakeholder management and relationship building skills
• Able to influence decisions, demonstrates collaborative approach
• Ability to think strategically and practically deliver
• Excellent ability to co-ordinate a variety of projects simultaneously in a multi-stakeholder environment

· Problem solving approach, giving strategic direction

· Process review and improvement skills

Key Experience

• Leading and delivering digital projects and outcomes
• Leading email strategy and function
• Ensuring best practice and compliance
• Performance measurement and reporting skills
• Team leadership
• Managing relationships with suppliers and agencies

We are seeking a dynamic and highly motivated individual with excellent communication skills who will be a first point of contact with our membership network.

You will proactively increase member engagement whilst nurturing existing relationships and demonstrating commitment to promoting the value of helplines.

This role is supporting the Partnership and Engagement manager to deliver a sustainable membership and partnership model that keeps pace in a constantly moving and diverse climate.

You will be central in supporting HLP’s sustainability and will help to progress continued growth and attract new and diverse collaborations.

You will ideally have experience of working within a fast-paced and proactive team. You will enjoy engaging with a wide range of diverse stakeholders.

The role is predominantly home-based with regular travel to meetings and events. 

We offer attractive staff benefits including 25 days’ annual leave rising with length of service, a company pension scheme, free life assurance and an employee assistance programme.  HLP is committed to equality of opportunity.

We are Gingerbread. We’re here to fight for single parents and their families.

We campaign against the injustices that single parents face every single day, and we challenge the stigmas around being a single parent. We provide information to support all single parents so that they have the tools to support their children and themselves. And we provide a support network so that, with Gingerbread, no single parent is ever alone.

Join us today. Together, we can create a world where all single parents and their children don’t just survive but thrive.

Why join Gingerbread?

The work we do has a real impact. We make a difference in the lives of single parents. We do this through collaborative, focused working. We care passionately about the work we do, and we care for each other.

Overview of Job

The Fundraising Manager will play a key role in developing and delivering Gingerbread’s fundraising plans. The role leads our trusts and grants programme, producing strong, well‑evidenced proposals, building positive relationships with funders and ensuring our reporting clearly reflects our impact. Working closely with colleagues across the organisation, they will help ensure fundraising is embedded in our work and aligned with Gingerbread’s strategic goals.

For more information about the role, please see the Advert Pack.

Description

Help tackle child food insecurity by working directly with schools, building relationships, capturing impact, and supporting community fundraising that drives real change.

This is an opportunity to join a growing charity at a pivotal moment and play a key role in expanding a national programme supporting children and families across the UK. This is one of the charity’s first two hires and is a hands-on role in a small team.

MCKS Charitable Foundation works with schools to provide pantry and breakfast support to families experiencing food insecurity. We currently support over 180 schools and are now scaling our work towards 500+ schools nationally.

We’re looking for a Schools, Community & Impact Manager to help us strengthen our relationships with schools, understand how our support is being used, and capture the stories and data that allow us to grow our impact.

This is a varied, outward-facing role where you’ll work directly with schools, build trusted relationships, and ensure we are delivering support in the most effective way possible.

What you’ll be doing

You’ll sit at the centre of the programme, working across schools, impact and community engagement.

You will:

• Build strong relationships with schools and act as their main point of contact
• Support new schools joining the programme and help them get set up effectively
• Work with schools to understand how many pupils and families are being supported
• Identify what’s working well across schools and share best practice
• Gather impact data, case studies and stories to support fundraising and reporting
• Help develop a fair and effective funding model based on need
• Encourage schools to run simple fundraising activities within their communities
• Support wider fundraising activity by providing insight, stories and engagement

Why this role matters

This role is critical to how the charity grows.

The insights, relationships and impact evidence you build will directly support fundraising—helping us secure the funding needed to reach more children and families.

Put simply:
without strong school relationships and clear impact, we can’t grow.

What we’re looking for

We’re looking for someone who is:

• A natural relationship builder, confident working with schools and communities
• Curious and analytical, with the ability to understand patterns and identify insights
• A strong communicator, particularly when writing case studies and reports
• Organised and able to manage multiple relationships at once
• Proactive and comfortable working independently in a small team

You may have experience in schools, charities, community work, or partnership-based roles—but just as important is your ability to build trust and understand people.

Why join us

• Be part of a growing charity making a real difference to children and families
• Play a key role in shaping a programme that is scaling nationally
• Work flexibly within a small, supportive team
• Opportunity to influence how impact is measured and communicated

Safeguarding

This role will involve working with schools and may include visits where children are present. A DBS check will be required.

Additional Information”

• Remote UK-based role with travel to schools nationally
• Full-time role (flexibility may be considered for strong candidates)
• Due to volume of interest, we are unable to offer pre-application calls

Can you help us?

We are looking for a proactive, compassionate and detail‑oriented individual who can deliver an outstanding experience to our members and learners. Someone who enjoys being the first point of contact, thrives in a fast‑paced environment, and takes pride in resolving queries efficiently and professionally.

You will bring excellent communication skills, strong customer service experience and confidence in navigating digital systems, including CRM and LMS platforms. You’ll be motivated by helping others, comfortable interpreting processes and guiding people through complex journeys, and able to work both independently and collaboratively. Most importantly, you’ll demonstrate empathy, patience and a commitment to continuous improvement—ensuring that everyone who reaches out to CoSRH feels supported, informed and valued.

The role:

Enquiries

• To be the first point of contact for all enquiries into the College managed through a digital ticketing system.
• Respond to enquiries using information and knowledge from all departments of the College, which often involves the interpretation and application of rules and procedures.  Use judgement to triage what action is required, where appropriate.
• Respond to all enquiries relating to qualification journeys, which includes information about the qualification/course, assistance in applying and payment, processing updates, help with learning journey on Learning Management System (LMS), the awarding and recertification of qualifications.
• Respond to all enquiries relating to membership, which includes help choosing the appropriate membership type and associated fees, renewals, upgrades, direct debits, and cancellation.
• Respond to all other enquiries, such as information on CoSRH events, and from prospective members about the work and activity of the College.
• Maintain up-to-date knowledge about the work and activities of the College to help respond to enquiries.
• Show an interest and understanding of enquirer’s needs, with a view to continually searching for ways to improve the service and their experience.

Qualification processing

• Responsible for the administration and processing of all CoSRH qualifications, recertifications and recertification audits in line with agreed procedures and service level agreements (SLAs).
• Responsible for processing reasonable adjustment and extension requests.
• Work closely with relevant teams when new training, assessments or qualifications are introduced to ensure accurate administration and processing.
• Support the administration and processing of applications from outside the UK for international qualifications
• Continuously monitor system and processes so they are fit for purpose for efficient qualification processing.

Membership

• Take an active role in membership processing, supporting the annual membership renewals campaign (November-March) and adjustments throughout the calendar year.

Operational support

• Work with the Membership and Insights Manager to help identify trends and patterns from ticket enquiries to help drive improvement.
• Work closely with the Data Manager and Digital Manager to raise issues with the Customer Relationship Management system (CRM), Learning Management System (LMS) and website, which have been identified through ticket enquiries, and help where possible to support with a resolution. 
• Undertake other administrative work as requested by the Membership and Insights Manager
• Take an active role in data input and collection to help drive insights, improvements and quality control.
• Support the longer-term development and improvement of systems and processes, and contribute to wider departmental discussions.

Governance

• Support the development of Standard Operating Procedures (SOPs) to help with efficiencies and quality assurance in the team.
• Create canned responses for use on frequent and complex enquiries to help aid efficiency in service delivery.
• Ensure compliance with GDPR and data protection principles while managing enquiry and application information.
• Actively participate in the delivery of continuous improvement, working collaboratively with colleagues across the College.
• Ensure all actions carried out in line with CoSRH’s standard policies and processes.

You will have:

• Excellent customer service skills
• Proficiency in MS Office suite
• Strong communication skills - clear and professional speaking and writing, ability to explain information simply, and good active listening
• Empathy - understanding customers’ feelings and frustrations, showing genuine care and patience, and making customers feel heard and valued
• Patience - staying calm with challenging or upset enquirers, and willingness to repeat or re-explain information, adapting to language or understanding barriers
• Problem-solving skills - thinking quickly and logically, identifying the root cause of issues, and offering effective and practical solutions.
• A positive attitude - friendly tone and helpful mindset, remaining professional even under pressure
• Adaptability - handling different personalities and situations, and learning new systems and procedures quickly and systematically follow standard operating procedures
• Attention to detail - accurately recording customer information, and following policies, procedures and processes carefully
• Excellent organisational skills and can manage conflicting deadlines, with a willingness to work flexibly and respond to changing priorities
• Excellent time-management and prioritisation skills
• Strong attention to detail and thorough in checking work
•  Ability to identify problems, trends and patterns
• Ability to use initiative and judgement
• Ability to work as a team, but also be able to think and work independently
• Excellent understanding and application of confidentiality and data protection practices (GDPR)

You will have experience:

• Delivering excellent customer support and care (essential)
• Delivering high quality written communication in response to customer email queries (essential)
• Delivering a positive video call or phone-based experience for customers (essential)
• Understanding a customer’s need and providing the appropriate solution (essential)
• Working with a Customer Relationship Management (CRM) system (essential)
• Working in membership or professional body, ideally in the medical or educational sectors (desirable)

Why Join CoSRH?

We are committed to supporting the wellbeing, growth and long-term success of our people. As part of the CoSRH team, you will benefit from:

Generous Annual Leave: 25 days holiday per year, increasing by an additional 2 days after 2 years of service and a further 3 days after 5 years, plus a dedicated day off to celebrate your birthday.

Competitive Pension & Life Assurance: A strong employer pension contribution of 10% (with a 5% employee contribution) following successful completion of probation, alongside life assurance at 4x your annual salary and access to an income protection scheme.

Flexible Working: A genuine flexible working culture that trusts you to manage your time and deliver results in a way that works for you.

Health & Wellbeing Support: Access to a comprehensive Employee Assistance Programme (EAP), free annual eye tests, and a Free Lunch Thursday to bring our teams together.

Community & Social Value: An annual volunteering day to give back to causes that matter to you.

Employee Benefits Portal: A wide range of discounts and savings through our employee discounts platform.

Enhanced Family Leave: Enhanced maternity, paternity and adoption pay, supporting you and your family at every stage.

Learning & Development: We invest in our people. From webinars and sector conferences to bespoke leadership development, we provide the time, space and resources for you to grow, thrive and make a lasting impact in your role.

To Apply

Full details of how to apply can be found at the following link:  Member Support Team Agent (12 month FTC - Mat leave cover) job - Remote - College of Sexual and Reproductive Healthcare

Deadline for applications is Friday 10 April 2026

Interviews are likely to take place on 20-21 April 2026

 We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

NB:  In order to fulfil this role you should be resident in the UK with a valid right to work; we are unable to sponsor people requiring a work visa.

Brake is the national, acclaimed charity tackling the daily, horrific carnage of deaths, injuries, and air pollution on roads. Traffic is the biggest killer of young people worldwide, poisoning our lungs and contributing hugely to the climate emergency. Brake’s vision is that people get around in safe and healthy ways. Our values require us to be evidence-based, aim high, and work collaboratively. We have a 30+ year reputation for shouting out for positive change, advising government, encouraging action in communities, and delivering the UK’s National Road Victim Service for bereaved and injured families. We work with schools and families, communities and companies to champion the cause of road safety and raise awareness of key road safety issues.

We are looking for an experienced and ambitious fundraising manager and team leader, with a strong track record across all aspects of community fundraising. You excel in designing and delivering donor journeys that generate six‑figure income and strengthen our campaign voice through collaborative work with a wide range of stakeholders.

Reporting to the Chief operating officer, this role will take responsibility for leading the charity’s Fundraising function, which sits as part of our Income generation team. This role will include delivering toward your own individual targets as well as line management of two team members (Community relationship fundraiser and Events and fundraising officer) to cover all income linked to fundraising (such as community fundraising, company fundraising, Brake led fundraising events, and fundraising attached to Brake campaigns and projects such as Road Safety Week) and may include working with the Corporate partnerships team lead to support other income generating activity.

What we offer

· A generous 35 days of annual leave (including bank holidays and 3-day shutdown period between  Christmas and New Year, pro-rata for part-time working patterns)

· Birthday day off (taken any time)

· Enhanced sick pay and compassionate leave

· Death in service benefit

· Pension

· Employee Assistance Programme

· Flexible working

· A rewarding role with purpose

· Be part of a skilled, friendly team with an engaged Board of Trustees

At Brake, we are committed to creating a truly inclusive workplace where all colleagues feel valued, respected, and supported. We welcome applications from all backgrounds and life experiences, and particularly encourage candidates from the global majority, LGBTQIA+ community, and people with disabilities to apply.

We believe that diverse perspectives strengthen our work and enable us to deliver the best possible support to individuals and families affected by road trauma. As a proud Disability Confident employer, we don’t want you to ‘fit’ our culture, we want you to enrich it.

If you are passionate about making a difference and share our vision for a world where no one is killed on our roads, we want to hear from you.

Please note: Due to the nature of our work we can't accept applications from traffic offenders with offences that are unspent. Candidates will be asked to disclose whether they have any unspent points on their licence at interview.

Take a look at our comprehensive job description for more details of this exciting role.

Join us today and be part of the solution!

Senior Data Manager

Bowel Cancer UK is the UK’s leading bowel cancer charity. We’re determined to save lives and improve the quality of life of everyone affected by bowel cancer. We support and fund targeted research, provide expert information and support to patients and their families, educate the public and professionals about the disease and campaign for early diagnosis and access to best treatment and care.

We currently have employees working across four nations in England, Wales, Scotland and Northern Ireland. Thanks to the generosity of our community, we’re in a privileged position to be able to deliver our ambitious new strategy, On a Mission. There are huge challenges facing bowel cancer patients across the UK and our community needs us now more than ever. We’re building a strong and united team to bring us closer to a world where nobody dies of bowel cancer.

Job Summary for Senior Data Manager

• A senior data leadership role sitting at the heart of the Data & IT function, reporting to the CFO and working in close partnership with the Senior IT Manager — with this role taking lead responsibility for all things data
• Own and lead the charity's data strategy, working collaboratively with senior leadership to shape a forward-looking, insight-driven organisation
• Take full ownership of CRM operations (Raiser's Edge NXT), driving adoption, optimisation and continuous improvement to ensure the charity is truly getting the most from the system — unlocking the data, trends and insight within it
• Hold overall responsibility for the Charity Automation Roadmap, driving systems integration and automation to reduce manual effort and improve data flows across the organisation
• Develop Power BI dashboards and reporting frameworks that bring data to life — putting actionable insight into the hands of teams across the organisation
• Build strong, collaborative relationships across fundraising, finance and operational teams — translating business needs into practical technology solutions
• Champion data quality, GDPR compliance and governance, embedding robust standards and processes organisation-wide
• Line manage and develop a small data team, with a coaching-focused approach to performance and growth

Safeguarding

Safeguarding is everyone's responsibility and at Bowel Cancer UK we are committed to safeguarding children, young people and vulnerable adults and we expect all staff and volunteers to share this commitment.

Successful candidates may be subject to either a satisfactory basic, standard or enhanced DBS check from the Disclosure and Barring Service (DBS) dependent upon the role.

Safeguarding is everyone's responsibility and at Bowel Cancer UK we are committed to safeguarding children, young people and vulnerable adults and we expect all staff and volunteers to share this commitment.

Successful candidates may be subject to either a satisfactory basic, standard or enhanced DBS check from the Disclosure and Barring Service (DBS) dependent upon the role.

Job Title:

Senior Legal Rights Team Manager

Department/Responsibility for:

Legal Rights Team

Line management of 3 employees

Reports To:

Director of Research and Support Services

Purpose of the Role:

Due to an ambitious strategy to increase our reach and revenue by 2027, and increasing demand for our legal services, we are ready to welcome an experienced Senior Legal Rights Team Manager to our Legal Rights Team.

We are looking for an experienced and organised individual to lead the delivery of our high-quality legal rights service, managing a team to ensure our services and support comply with regulatory obligations and remain up to date with the latest legal updates. This includes casework supervision within the team as well as managing your own caseload. The legal focus of the team’s work is within the health and social care field.

In addition, you will need to support the Director of Research and Support Services in managing our external relationships, evaluating and monitoring our service, devising and delivering training and supporting research and marketing activity. Additionally, you will use casework evidence to inform the Charity’s wider policy and advocacy strategies to achieve systematic change.

To be a success in this role, you should be an excellent communicator, proactive, flexible, highly organised and able to meet deadlines. This is a challenging but well-supported role, where you can make a large, career-defining impact for Cerebra and the children and families that we serve.

Key Areas of Responsibility:

1. Team Management and Supervision

• Provide effective, remote line management, support and performance management to direct reports to help them maximise their potential and effectiveness.
• Ensuring that knowledge, training and skills are maintained within the team, with a particular focus on legal knowledge and expertise.
• Conducting inductions, performance management and ensuring casework supervision.
• Provide practical and person-focused coaching support to the Legal Rights Team.
• Ensure there is a continual culture and focus on learning and development and wellbeing.

2. Culture & leadership

• Work to continue the development of a strong, person-centred, empathetic, supportive and inclusive culture at Cerebra.
• Build on excellent relationships between different teams and directorates for each other’s and Cerebra’s overall strategic goals and objectives
• Collaborate across departments to align partner activity with service delivery and communications.
• Contribute to strategic, organisational and cultural development.
• Champion innovation, growth mindset and learning from failure.

3. Legal Casework

• Oversee and supervise casework around health and social care legal entitlements.
• Manage referrals to the Legal Rights Service and triage new cases.
• Ensure that casework is managed in a timely, appropriate and compliant manner.
• Undertaking a personal caseload, including complex cases.
• Ensure all cases are handled in a timely manner - compliantly, effectively and ensuring quality standards are adhered to.
• Develop and maintain legal information products.
• Providing reports to the Director Group and Trustees where required on service performance, legal trends and key performance indicators.
• Use any common occurring problems that arise from the casework to feed into developing further research work into the area of health and social care.

4. Policy and Advocacy

• Utilise insights and data gathered from casework to identify systematic issues/updates and contribute to Cerebra’s policy and advocacy strategies.
• Collaboration and supporting the Senior Research, Policy and Influencing Manager to ensure insights and data trends identified from casework are appropriately actioned and communicated.
• Use knowledge, experience and legislative updates to influence wider policy changes.

5. General

• Monitor and evaluate the impact of the Legal Rights Team.
• Build and develop relationships with similar charities/organisations.
• Analyse trends in the area of health and social care law that can feed into future research projects.
• Develop and deliver Cerebra’s legal rights strategy, ensuring alignment with organisational goals and research priorities.
• Support collaboration across the different Cerebra teams.
• Experience using Client Relationship Management (CRM) systems or similar digital tools for recording and tracking work.
• Uphold Cerebra’s Data Protection Policy and all relevant confidentiality and safeguarding policies.
• Carry out any other reasonable duties in line with the needs of the team and organisation.

Please see attached job description for person specification.

Contract Type: Permanent 2.5 days per week

Hours: Part Time, 17.5 hours per week

Location: South London, Birmingham or Manchester (Flexible - can work from home)

Interviews: Friday 17th or Monday 20th April 2026

As a Developer, you will play a key role in embedding our new Microsoft Dynamics 365 CRM. This new platform will be delivered in April giving us a modern, flexible solution to support our fundraising and wider organisational needs.

You will join a newly formed team bringing together developers, testers, and product-focused colleagues. Together, you will design, build, and improve solutions that make a real difference to how the organisation works.

In this role, you will work closely with our fundraising teams to understand their needs and turn them into practical, well-designed solutions. You will be involved in configuring and customising Dynamics 365, supporting integrations, and helping to set good development standards across the team.

What happens next?  

Please submit a CV, and Cover Letter that includes your experience, transferrable skills and motivation to work for The King's Trust! The Team will be in touch about the next steps shortly after the closing date. 

Why do we need D365 Developers? 

Last year, we helped more than 40,000 Young People, with three in four young people on our programmes moving into a positive outcome in work, education or training. The young people we help face a range of challenges, such as unemployment, mental health issues or some who have been in trouble with the law. We believe all young people should have the chance to succeed, and that young people are the key to a positive and prosperous future for all of us. We want to continue having a positive impact on young people’s lives and we couldn’t do this without the important work of D365 Developers! 

Perks for working at The Trust! 

• Great holiday package! 30 days annual leave entitlement, plus bank holidays. Office closure on the days between Christmas and New Year 
• Flexible working! Where operationally possible, our roles require a combination of office days and working from home (please speak to the hiring manager about this particular role)
• You can volunteer for and/or attend events – The King's Trust Awards, Pride, active events etc. 
• In-house learning platform! Develop your skills for your career and your role 
• Benefits platform! Everything from health and financial well-being support to discounts on your favourite restaurants, shops and cinemas. 
• Personal development opportunities through our Networks – KT CAN (Cultural Awareness Network), KT GEN (Gender Equality Network), KT DAWN (Disability & Wellbeing Network), and PULSE (LGBTQIA+ Network). 
• Fantastic Family leave! Receive 13 weeks of full pay and 13 weeks of half pay for maternity and adoption leave. Receive 8 weeks of full pay for paternity leave. 
• Interest-free season ticket loans 
• The Trust will contribute 5% of your salary to the Trust Pension Scheme 
• Generous life assurance cover (4 x annual salary)