Dataro are looking for a Customer Success Manager to help grow their presence across the UK charity sector. This is a role focussed on providing excellent client satisfaction to the post holders UK and Europe based charity and not for profit portfolio. You will spend your time meeting clients, following up on queries and IT tickets, and supporting them in a consultative way to get the best impact from Dataro. This role is ideal for someone who enjoys building relationships, spotting opportunities to deliver great customer service and maintaining great channels of communications.
Dataro is a growing company that has retained a start up midset and ethos, so colleagues work with high levels of agency, are solutions focussed and happy delivering at pace.
You’ll work closely with other Customer Success Managers in the UK, as well as colleagues across the USA and Australia. To be considered for this role it is vital the candidate experience of customer service and relationship management within a charity setting, who understands fundraising and what tools such as Dataro can do to help support income generation. Candidates don’t need to know Dataro’s product inside out, training will be provided, but an understanding of charity CRMs would be useful.
This is a great opportunity to join a growing organisation that still retains the energy and ownership of a startup environment, while working with charities across the UK to help them strengthen their fundraising and supporter engagement.
Application notes
Please download the Candidate Info Pack provided for further information about the role, timelines and next steps.
To progress your application, please contact THINK Recruitment to organise an informal screening call. Please note, we cannot shortlist candidates who have not had a screening call so please allow enough time to speak to us before the closing date.
Location - Please note: this role is a remote based role but has been listed as hybrid due to the expectation of in person meetings and regular travel into London (expenses not paid). The team meet up at WeWork spaces reguarly and this post holder would aim to hold a minimum of 6 in person client meetings per quarter, all usually in London.
Timeframes
Closing date for applications: Midday Thursday 19th May
Candidates will be notified of outcomes by EOD Friday 22nd May
Interviews will be two stages, see dates within the Candidate Pack
Thank you!
Content Communications Officer
Hybrid - with a minimum two working days a week in the Shrewsbury office
£31,098 per annum, + 7% pension contribution
Permanent, Full Time (35 hours per week)
Closing date 25th May 2026
First interviews: 15 & 16 June
Second interviews: 22 & 23 June
Are you an experienced, creative copywriter, with a flair for creating engaging content?
Do you have editorial experience with producing printed literature, writing blogs, newsletters, press releases and articles?
Do you have excellent written communication skills and able to convey complex topics clearly and easily to a variety of different audiences?
Do you have skills in designing highly engaging and functional visual content across digital, print and visual media?
Can you work calmly under pressure and manage multiple priorities in order to meet deadlines?
We are recruiting a Content Communications Officer to join the Communications, Campaigns & Marketing team at Shropshire Wildlife Trust.
What you will be doing:
We are looking for someone who is enthusiastic, energetic and motivated to make a difference with compelling, impactful content. Now more than ever, effective storytelling and communicating is vital in the fight against nature loss and the climate crisis.
Your role will be to create written and visual content that clearly illustrates the urgency of the nature and climate crises while highlighting the impactful work being done by Shropshire Wildlife Trust and showing members and supporters what they can do to help.
See the full job description for more details.
The Trust is committed to building an equal, diverse and inclusive workforce we encourage applications from a diverse range of suitably qualified candidates. Please let us know if you require any adjustments to make our recruitment process more accessible.
Why work for us - benefits we offer:
- 25 days holiday plus Bank Holidays and Service related holiday (pro-rated for part time staff)
- Salary sacrifice benefits
- Life assurance
- Generous pension - company contribution 7%, employee contribution 3%
- Enhanced Sick Pay
- Flexible working policy
- Employee Assistance Programme
- Staff discounts
- Employee away days
- Enhanced pay for maternity and adoption leave
- Coaching
- Support with training and development to assist career progression
- Inclusive & supportive work atmosphere
Thank you!
You will provide clinical direction and maintain oversight of elop’s counselling services, bringing understanding and experience of delivering trauma-informed approaches to support the emotional health and psychological wellbeing of LGBTQ+ people.
You will oversee and contribute to clinical operational responsibilities, service coordination and delivery, ensuring a professional, safe, smooth running, efficient and well managed service is maintained. You will work alongside the senior leadership team across both strategic and clinical operational levels ensuring lead responsibilities for our counselling teams and services. Working collaboratively with the senior leadership team, implementing clinical delivery decisions, ensuring the counselling service effectively maintains ethical and professional standards of practice and communication across key staff, other agencies and service users.
You will proactively contribute to building a robust and compelling evidence base that continues to demonstrate impact, improved wellbeing, and increased resilience, and have a key role in monitoring, evaluation, and supporting the wider counselling team with reporting and using data to drive operations, and evidence-based best practice.
Your role will also include overseeing referrals and allocation of clients; undertaking client assessments; providing role-management, and clinical support and supervision to trainee and sessional counsellors; line-management of key service personnel; some clinical support work with more complex or acute needs clients; recruiting, inducting and training key staff and volunteers; and liaising with the clinical supervision team.
Full Time: 37 hours per week
There will be one regular evening/ week, and occasional other evening and weekend working required.
Salary: £34,000 inclusive London Weighting
Closing deadline for submission of application: 10.00am Monday 1 June 2026
Initial Interviews: taking place Wednesday 10 June between 9.00am – 3.00pm
N.B. at this current time all elop services are operating via a mix of in-person and remotely via online platforms, whilst we await completion of building works and relocation to new premises.
Registered Charity
6 - 10
To better the mental health and well-being of LGBTQ+ people, and to challenge the discrimination and inequalities that our community face.
The client requests no contact from agencies or media sales.