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The British Association for Behavioural & Cognitive Psychotherapies (BABCP) is the lead organisation for Cognitive Behavioural Therapy (CBT) in the UK and Ireland.
We are a growing organisation which aims to improve the mental health of people across the United Kingdom and the Republic of Ireland, through furthering research and good practice in CBT and related professions.
We have more than 27,000 members across the UK, Ireland and overseas, and a growing staff team, who work remotely.
We are looking for an experienced Administration Manager to join the operational leadership team to oversee and manage the administrative department and aspects ensuring consistent, efficient and high-quality service and support across membership, registration and accreditation.
Although a leader of the administration team, you will work collaboratively and pro-actively with other members of the Operational Leadership and other departments to Contribute to a culture of continuous business improvement, while championing the values of BABCP.
The role will ensure that all processes align and where necessary meet external standards and best practice.
What you’ll be doing
· Provide operational and transactional direction and oversight to all administrative functions linked to the provision of Membership, Registration and Accreditation Teams.
· Line manage Administrative Leads providing leadership, professional development, performance management and operational work
· Develop, implement and monitor Key Performance Indicators and service standards for Membership, Registration and Accreditation
· Gather feedback and collaborate cross-departmentally with teams such as IT, Communications and Finances to optimise system functionality and support the end-to end membership journey.
· Develop, review and maintain administrative policies and procedures to ensure they remain up to date and fit for purpose for the system, staff and members.
· Manage complaints about customer service and aspects related to the administration of Membership, Accreditation and Registration, in consultation where appropriate with the Senior Staff Lead.
· Oversee and contribute to the maintenance of accurate records in CRM; carry out audits/ spot checks on CRM records to ensure quality and consistency of data and manage outcomes and recommendations.
· Oversee all ‘membership’ related provision including but not limited to onboarding, renewals, payments, declarations, and lapsing and where necessary the smooth administration of the PSA Accredited CBT Register, Accreditation and Registration including applications, awards, re-accreditation and audit
· Report and/ or recommend service process improvements initiatives to the Head of Membership Servies where effectiveness of service delivery is seen
· Ensure staff training and development is in place to ensure staff are meeting service standards and legislation requirements.
· Provide operational and data reports for senior management, track progress against KPIs
· Communicate and co-ordinate service development to ensure members have access to and information about their membership, registration, accreditation
· Oversee the management of member contact channels for the Administration of Membership, Accreditation and Registration including email, phone and any other services available for members to contact and receive from BABCP.
· Oversee the coordination of support for the Senior Leadership Team in organising meetings, making notes, carrying out research tasks.
What we’re looking for
· At least A Level qualifications or equivalent professional experience in related field (Business administration, management)
· Proven experience of managing administrative services within healthcare, public, or membership sectors
· Proven experience of supervising / line managing staff and teams
· Experience of developing, implementing and monitoring service standards and or key performance indicators
· Experience of using CRM systems to manage member/customer data, reporting and service delivery oversight.
· Experience of managing customer service issues or complaints and resolving them sensitively and effectively.
· Experience of developing and improving administrative functions and processes
· Strong leadership and people management skills with the ability to motivate, support and develop teams
· Confident working independently and collaboratively in a fast-paced environment
For further information on the role and its requirements, please refer to the full job descriptions and person specification.
BABCP supports and promotes Equality, Diversity and Inclusion. We welcome applications from people of all backgrounds.
How to apply
Please provide your CV and a response to the questions below by midnight on Friday 12 June 2026.Both your CV and question responses will be used to assess which applications are shortlisted prior to any invitation to interview.
You should provide a response within no more than 150 words per question.
- Give an example, from your experience, of when you have had to manage competing priorities across teams. How did you balance workload, and keep people motivated?
- Explain what you feel good customer service would look like within this role and outline a time, during your career, when you have had to manage customer expectations with what the organisation can deliver.
- Tell us about a time when you have helped to improve ways of working across teams to ensure improved efficiencies for customers or processes. If you came across challenges, how did you overcome them?
Please note
Any CV’s submitted without responses to the questions will not be considered.
If you have not heard from us by 19 June 2026, please assume that your application has not been successful on this occasion. We encourage you to keep an eye on our future vacancies and apply again, as we are always looking for talented individuals to join us.
Feedback will be provided to those who are invited to interview.
Registered Charity 
21 - 50
The client requests no contact from agencies or media sales.
Thank you!
Job Purpose
The Group Head of Marketing and Communications is a strategic leadership role responsible for shaping and delivering an excellent quality, high impact approach to integrated marketing, brand and communications across the TLC Group.
The postholder will primarily set direction and enable the team to deliver their work, with some direct input into campaigns, messaging and other outputs.
This role is directly accountable for:
- Growth in key audiences
- Smooth running of the marketing provision of TLC Group including website, social, internal and external comms, press, PR and brands.
- Delivery of high-quality campaigns, on time and to budget, which deliver agreed outcomes.
The role will share responsibility with others for:
- Growth in fundraised income
- Performance of commercial subsidiaries
Wider Support
The postholder will be supported by the Director of Development as their line manager, and beyond that the Development sub-committee of our TLC Group Board alongside the wider Board itself.
There will be scope to shape and grow the internal team if / when the TLC Group continues to expand. Beyond the direct team, TLC Group uses a network of freelancers and agencies and there is potentially scope to draw in their expertise, budget permitting.
Key responsibilities
Strategic leadership
- Provide outstanding leadership and direction for the TLC Group Marketing and Communications team, bringing energy and drive to our ambition.
- Develop and lead the implementation of a TLC Group-wide Marketing and Communications strategy aligned with organisational goals.
- Lead on positioning the organisation as a sector leader, enhancing visibility, influence and impact.
- Advise the Executive Leadership Team on marketing, communications and reputational risk. Plan and mitigate against brand and organisational reputational risk and manage crisis communications effectively.
Brand and Communications
- Lead the development and ongoing delivery of brand marketing strategies for each of our differentiated brands, supporting the transition to an audience led approach.
- Lead the implementation and embedding of our new brand portfolio across our organisation including successful application of brand identities, values, key messages and tone of voice.
- Identify opportunities to increase brand awareness and lead the delivery of these across a national footprint.
- Set the strategic direction for all internal and external communications, including our Press and PR work.
- Ensure our messaging reflects organisational values, mission and impact.
Income Generation and Commercial Integration
- Support the growth of our Charity by providing Marketing expertise and developing marketing plans which facilitate our partnerships and charitable income generation work (fundraising, philanthropy and grants). Work closely with our Development and Partnerships teams to deliver this.
- Support the Group's commercial subsidiaries by providing Marketing expertise and developing marketing plans which assist the subsidiaries to meet their revenue targets. Work closely with our Group Commercial Director to deliver this.
Influencing
- Support our Policy team (part of our Development team) developing TLC's government relations work through influencing campaigns, parliamentary events and policy responses.
Digital and Innovation
- Drive digital changes and innovative solutions to improve customer journeys, supporter retention and AI integrations/automations, helping to futureproof our growing organisation.
Leadership and Management
- Lead the team to deliver across brands, through effective project management and prioritisation as well as ensuring alignment of stakeholder expectations against agreed objectives.
- Develop our high-performing marketing and communications team and build connections which embed marketing and communications across the entire Group.
- Establish a network of strategic relationships with key stakeholders across team and subsidiaries to support a one team approach, integrated planning and effective delivery.
- Set the Departmental budget with a focus on value for money.
Stakeholder Engagement
- Build strong relationships with key stakeholders, partners, media and influencers.
- Represent the organisation externally at events and in the media.
Organisational
- Support the designated safeguarding lead to ensure all staff, volunteers, trustees and students at TLC Group understand that safeguarding is everyone's responsibility. Ensure adherence to policies, mandatory training, reporting concerns, and compliance to protect children and adults at risk.
- Perform any other duties within the general scope of this job profile or as reasonably required by the Director of Development.
- Commit to continuous professional development through engagement in specific opportunities agreed with the Director of Development.
Person Specification
Experience
- Senior leadership experience in marketing and communications.
- Proven track record of developing and implementing effective brand strategies across:
- An organisation with a diverse portfolio of services, brands or sub-brands - and/or
-A charity or social enterprise with commercial subsidiaries
- Developing and implementing marketing and communications strategies that employ a mixture of marketing channels.
- Producing comprehensive campaigns that increase income and engagement.
- Building high trust, collaborative relationships and managing stakeholders at every level.
- Understanding and working with diverse audiences.
Skills and abilities
- Seeing things both strategically and operationally.
- Managing a multi-brand portfolio in a fast faced environment.
- Creating and managing a departmental budget to ensure a good return on investment.
- Excellent leadership, influencing and relationship management skills, including with freelancers or agencies.
Qualities
- A positive, creative problem solver.
What success looks like
In the first six months, we would expect this role to build a strong understanding of the Group structure and priorities, while starting to bring greater clarity and alignment across the brand portfolio and marketing approach. There is a real opportunity here to shape direction early, deliver some quick wins, and build momentum across the organisation.
By twelve to eighteen months, the expectation would be to see clear, measurable impact in areas such as audience growth, income generation and brand visibility, alongside a more defined and embedded marketing function that is set up to support both the charity and commercial aims of the Group.
This role offers a high degree of ownership, and will suit someone who enjoys building, prioritising and making progress across multiple areas, while helping the organisation focus its efforts over time.
The client requests no contact from agencies or media sales.
Thank you!
What does it take to lead the national voice for special schools at a time of real change?
Chief Executive Officer (CEO) – National Association of Special Schools (NASS)
National – home-based, with regular travel across England and Wales, particularly London
£90,000–£110,000 per annum
Full-time, permanent.
About NASS
The National Association of Special Schools (NASS) is the membership association for special schools in England and Wales. We bring together independent special schools, non-maintained special schools, special academies, maintained special schools and multi-academy trusts with specialist provision.
We exist to inform, support and represent our members, helping specialist schools improve outcomes for children and young people with SEND and secure the place of specialist provision within the wider education system. NASS is known for being accessible, responsive and personal, combining national influence with practical support that members value as timely, human and trustworthy.
This is a pivotal moment for the organisation. In February this year, the Department for Education published a major white paper on SEND reform which will require NASS to both influence national policy on behalf of our members and children and young people, as well as support them to navigate the changes. Our new CEO will need to review our strategy while building on our strong platform and momentum to further deepen our influence and strengthen our internal capacity.
As our next Chief Executive, you will:
- Strategy & Impact: Lead NASS through a period of policy and structural change, ensuring the organisation remains clear on purpose, responsive to members and influential in the SEND landscape.
- Governance & Finance: Work closely with the Board of Trustees to provide strong governance, prudent financial stewardship, robust risk management and clear strategic oversight.
- Operational Leadership: Provide confident leadership to a small, remote team, strengthening collaboration, accountability, resilience and a positive, high-trust culture.
- Income Generation: Oversee budgeting, planning and reporting while developing thoughtful opportunities to diversify income through membership, partnerships, events and related activity.
- Community & Partnerships: Build and sustain trusted relationships with government, parliament, regulators, sector bodies and member schools, ensuring NASS remains relevant and well connected.
- Member Services: Protect and enhance the practical offer to members, from briefings and special interest groups to conferences, webinars, training and peer-to-peer learning.
- Brand & Profile: Act as a credible public ambassador for NASS, helping to modernise communications and broaden the organisation’s voice beyond a founder-shaped model.
- Future Growth: Shape a distributed leadership profile and support a more varied, accessible and engaging approach to membership, advocacy and communications.
- A seasoned senior leader with experience in a charity, membership body, education or public sector setting, and a clear track record of leading through change.
- A strong strategic thinker, able to absorb complex information quickly and translate it into clear, practical direction.
- A confident communicator with the gravitas to represent NASS with members, staff, trustees, MPs, peers, media and national partners.
- A politically astute relationship-builder, comfortable navigating a complex and fast-moving external environment.
- Experienced in governance, with a sound understanding of working with boards or trustees and supporting effective decision-making.
- Numerate and commercially minded, with experience of budgets, financial planning, income generation or partnership development.
- Credible, approachable and resilient, with the emotional intelligence to lead well in a high-profile, remote and sometimes uncertain context.
- Direct SEND experience would be a significant advantage, alongside understanding of specialist education or similarly complex stakeholder environments.
Why NASS?
- This is a chance to lead a respected, member-led organisation with a strong national reputation and a clear public purpose.
- You will help shape the future of specialist education at a time when SEND reform is high on the agenda.
- NASS has a loyal, experienced and collegiate remote staff team, supported by an active Board of Trustees.
- The organisation offers a genuinely influential platform, with strong connections across the sector and with government.
Application
For full details of the role including how to apply, please download the full appointment brief. For an informal and confidential conversation about this position, please contact Jenny Hills at Harris Hill via apply button with times to speak and (optional but appreciated) a CV or professional profile which will be treated with the strictest confidence.
Closing date for applications: 9am, Monday 8th June 2026
As leading charity recruitment specialists and a certified B Corp, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
