Safeguarding volunteer roles
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Who are we?
Switchboard LGBTQIA+ exists to provide members of the LGBTQIA+ community, as well as their friends, family and those supporting them, with a listening service that they can contact via phone, instant message and email between the hours of 10am to 10pm every day.
We are happy to talk to service users about any topic they wish. Topics we often talk to service users about include: sexual health, safer sex, relationships, coming-out, gender identity, transitioning, mental health, experiences of hate crimes, support for meeting other LGBTQIA+ people and making friends, and much more.
However, we want to also be upfront and transparent about the fact that not all of our conversations are positive or constructive. Our volunteers can also be exposed to abuse from the public, manipulative callers, sexual fantasies and safeguarding concerns.
Training for POC volunteers
At Switchboard we are working to ensure that our volunteer membership reflects everyone within the LGBTQIA+ community. We want service users to be able to speak with volunteers who can empathise with their experiences and volunteers to connect with folks from a wide range of different backgrounds, cultures and identities.
To help enable us to do this even more, we have created brand new dedicated training groups for different identities within the LGBTQIA+ community.
This group training group is specifically set up for people of colour. By joining this group, you'll undertake our Core Acceptance Training programme which equips you with the skills needed to support those contacting us via phone and instant message. Our hope is that this safe space enables you to freely ask questions, put our listening toolkit into practice and discuss approaches to different scenarios in an engaging, enjoyable way.
Who are we looking for?
To ensure we can provide a high quality service to those who contact us, we are looking for volunteers who:
-
Simply put, like communicating and chatting with other people (you’re most likely a people-person who feels energised by this type of communication)
-
Feel comfortable taking calls and speaking over the phone to people you do not already know
-
Are familiar with different instant messaging platforms (such as WhatsApp and other chat tools) and the types of communication they might receive
-
Are able to read between the lines to decipher messages
-
Are good listeners who let others lead conversations and instead create the space they need
-
Are able to ask broad, open questions to keep conversations flowing
-
Understand the importance of using the right tone when communicating in writing, and are able to flex their writing style to suit different people
-
Have a strong attention to detail, with a particular focus on spelling and grammar
-
Are able to evaluate sources of information and identify those that can be trusted, from those that cannot
-
Know when to challenge and when to step back
-
Have essential digital literacy skills (such as using email tools such as gmail and outlook, search the web for information and copy and paste website URLs)
-
Understand and support our mission
-
Have an awareness of the challenges facing the LGBTQIA+ community
-
Are empathetic in nature
-
Agree to uphold our values of being non-directive and non-judgemental
The client requests no contact from agencies or media sales.
Play a crucial role in shaping the future of Gateway Qualifications and support this award-winning awarding organisation in its mission to make a difference in the world of education.
Applications for this role close at 9 a.m. Wednesday 28th May 2025.
About Gateway Qualifications
Gateway Qualifications is an organisation on a mission to make a difference in the world of education. With a commitment to promoting high-quality education for all, we are a growing and passionate team that believes every individual deserves the opportunity of high-quality education. We have a strong national presence and are rapidly expanding in key areas across the UK.
We aim to bridge the gap between employers and education, especially in the context of skills and qualifications. Our organisation follows noble principles, striving for transformation and development while serving a charitable cause.
About the roles
Gateway Qualifications is a synonym of innovation and, as we approach the launch of our new 5-year strategic plan, we are seeking three new Trustees to bring their experience and knowledge to help us make it a reality.
The role of a Trustee is pivotal in ensuring we respond to any sector challenges such as post 16 funding and curriculum reviews, the new QAA Access to HE license process and policy reforms, whilst safeguarding our award-winning reputation for quality and customer service.
We also need to ensure that we remain compliant with our regulatory bodies, including the Charity Commission, Ofqual, QiW, the Quality Assurance Agency (QAA), and Companies House, while also spearheading innovative initiatives that empower learners and apprentices to attain qualifications, advance their career prospects, and transform their lives.
As a Trustee, you will collaborate closely with our executive team to further the organisation’s mission to support all learners to acquire the knowledge and skills they need to succeed in life.
Gateway does this by providing qualifications and assessment opportunities sought by employers and delivered by education and training providers.
Your wealth of skills and experience will play a crucial role in realising our strategic direction, with a heightened emphasis on product innovation, modernisation through technology and system improvements, and maintaining quality and customer focus through periods of policy and sector reforms.
This will allow us to lead national efforts in skill development and position Gateway Qualifications as a leading voice in education that works closely with providers and employers.
Who we are looking for
We are searching for individuals who are committed, passionate, and forward-thinking. While specific skills and experience are essential, what matters most is the dedication and enthusiasm to make a positive impact on the future of education.
Our goal is to ensure that students from all backgrounds are represented and provided with equitable opportunities. We are focusing on three key areas where our new Trustees can contribute their expertise most effectively. There are:
- Quality and standards
- Innovation and digital transformation
- Audit and risk
Please click 'Redirect to recruiter’ to be redirected to the Peridot Partners website, where you can find full details of the candidate profile and register your interest to apply.
Applications for this role close at 9 a.m. Wednesday 28th May 2025.
We’re an executive search firm working across third sector, education and membership sectors to transform leadership and inspire change.

Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Providing a confidential non-judgemental listening ear to Residents and Staff. Supporting those wishing to develop their spiritual journey from a Christian perspective. The role will be based across one of our hostels in Watford, Borehamwood, Bishop's Stortford, Welwyn Garden City, Hatfield or High Wycombe,
Activities include:
- Proactively engaging with Residents and staff to build safe relationships and trust
- Offering a ‘listening ear’ to all and giving emotional support
- Sensitively discerning when to offer prayer and support from a Christian perspective, and when to use faith based language
- Be inclusive and welcoming to people of all religious faiths and none, referring people to other faith communities as appropriate
- Working alongside support staff, volunteers & local agencies
- Maintaining records of support and feeding back concerns about Resident welfare to Staff/Line Manager.
- Attend regular volunteer team meetings
- Being proactive in seeking spiritual and emotional support for your own benefit as this is a challenging role.
Additional activities could include:
- Facilitating group work for example: Retreat Programme, Bible Study, prayer or Mental Health Support.
- Welcoming new Residents by phone or in person
- Leading or helping with Chaplaincy lead events: Easter/Christmas activities, Remembrance Services
- Being an ambassador for YMCA’s mission in local Churches
Skills/Qualities/Experience:
- Be a good and active listener who can support others
- Be of a friendly, welcoming and cheerful disposition
- Self-motivated, reliable and punctual
- Sensitivity and courage to care for people experiencing a range of distressing situations including: grief, trauma, poor mental health, substance misuse, suicidal thoughts.
- A commitment to your own spiritual development
- A good understanding of the Christian faith, as well as some understanding of other faith traditions
- Ability to use both faith and non-faith based language, as appropriate
- Good communication skills in English; in person & over the phone
- A willingness to learn new things and get stuck in
- Ability to maintain confidentiality
- Ability to work as part of a team
- Respect the Christian ethos of the YMCA and uphold its values
- Always be prepared to give an answer to everyone who asks you to give the reason for the hope that you have
Training Support:
- A full induction to the service and specific site will be provided
- A one day ‘Chaplaincy Essentials’ training, plus a menu of additional training will be made available
- Online training: Safeguarding (Adults & Young People), Fire Awareness, Manual Handling
- Ongoing support and regular 1:1 meetings with your line-manager
- Team meetings and social events
- Mileage and expenses may be payable
You will need 2 x references and a DBS (we will apply for and fund this).
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Why we want you
Prison in reach volunteers support members of the Armed Forces community who are in prison. They make a real difference by providing essential support during these incredibly difficult times.
Our volunteers work closely with veterans in custody support officers, attending veteran forums, and offering one to one support, including making applications for financial assistance. We also connect clients with organisations, to help support pathways for positive change.
Come and join our team! We value all our volunteers and the unique skills and experience they bring.
We are keen to increase volunteer diversity, especially from under-represented groups such as young people, those of working age and individuals from minoritised groups.
What you will be doing
- Attend group forums for veterans within the prison environment.
- Complete individual assessments and complete one to one personalised support for veterans within the prison environment, which includes casework.
- Promote the services available to family members.
- Establish an agreement around the rate of visits with the VCJS team and the prison.
- Record the support offered to veterans accordingly and appropriately.
- Complete monitoring reports.
The skills you need
- Be over 21.
- Have a good level of fitness to able to move around a prison quickly - including stairs.
- Excellent listening skills.
- Awareness of boundaries and confidentiality.
- Good written and verbal communication skills, with the ability to communicate effectively with a range of people, including prison staff, other agencies, SSAFA colleagues and clients.
- Positive, committed and non-judgemental. Non-judgemental and empathetic attitude.
- Good IT skills.
- An enhanced DBS check is required for this role. Individual prisons will determine if they authorise individuals to be based in their facilities based on security considerations. Security Vetting by His Majesty’s Prison Service is often required. For further discussion, please get in touch.
- You will need to declare potential conflicts of interest, for example any family connection with the prison.
What's in it for you
- Full training provided with regular ongoing support.
- You gain criminal justice sector experience and build your CV.
- You can make a real difference to the lives of Veterans who are in the justice system.
Disclaimer
SSAFA is committed to safeguarding and promoting the welfare of all those involved in our work and expects volunteers to share this commitment. This role qualifies for a criminal record check, which will be carried out at no cost for you. If you have a criminal record, it won't necessarily stop you becoming a volunteer. Please read our Volunteer Vetting Guidance for more information.
Our vision A society in which the Armed Forces, veterans and their families can thrive.

The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Ready to make a difference to a young person's life? Team Up is seeking dynamic volunteers to help transform the lives of disadvantaged pupils by building confidence, resilience and doubling their expected progress in English or maths.
We are looking for inspirational role models who will tutor Maths or English on one of our school programmes across London. You will be matched with a small number of pupils and provide them with the academic support, encouragement and inspiration they need to get back on track. All our volunteer tutors receive full training, lesson resources and support from a qualified teacher/facilitator throughout their placement.
Practical Considerations:
- You can choose a programme that suits your timetable and location.
- Sessions are between 60-90 minutes and will take place on a fixed day of the week, normally at the end of the school day (between 3-5pm).
- Each programme runs across a 12 week period, usually during term time. You will be expected to volunteer for at least one programme (10-12 weeks).
- Team Up provides full lesson plans and teaching resources.
- This role requires you to undergo a free of charge DBS check, which will be arranged by Team Up.
- Travel expenses up to £15 per session are covered.
If you are looking to make a difference in a local community and find a fulfilling role whilst building your professional skillset, then look no further!
Our volunteers love building a rapport with each pupil, seeing pupil growth, and personal confidence increase across the 12 week programme. By the end of the programme, you will see how the support you give has enabled a young person to not only double their expected progress, but also build long term resilience.
Alongside this meaningful experience, you will also be able to gain access to our career mentorship scheme and attend our employability seminars, as well as receiving a personalised reference upon completion.
This is an opportunity to enhance your CV and improve your employability skills - all whilst supporting young people from low-income backgrounds!
You will receive:
- Full tutor-training, including safeguarding training.
- Ongoing coaching, training and support from an experienced teacher during your placement.
- Lesson observations alongside personalised developmental feedback and logged classroom hours.
- Opportunities to attend employability workshops incl. cover letter writing skills and coding.
We are looking for:
- Enthusiasm and strong grades in English/maths.
- Committed and organised individuals who are keen to develop new skills.
- Individuals who are passionate about social mobility and helping to reduce the education attainment gap.
- Good interpersonal skills when dealing with pupils.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About Kith & Kids
We provide activities, opportunities, information, and support for people with a learning disability or autism, their parents, and siblings.
For all our projects and activities we are dependent on volunteers.
Our Employability Project
10am to 3pm, Monday and/or Friday during term-time
Our Employment & Life Skills Project (ELSP) helps adults with learning disabilities or autism to access further education, work experience and visits to mainstream community opportunities.
What you’ll do
You’ll act as a mentor to the members of the group. You’ll be helping the group(s) develop a range of life skills, things that many of us take for granted. These include Maths and English skills, independent living, the use of public transport, social skills and even the sourcing of employment.
For the people in these groups, these things can be very difficult to develop and achieve without regular support. Through regular support and meetings, members and volunteers develop greater trust, skills, and confidence together.
Come along and get involved!
Requirements
What you need
You do not need experience. Full disability awareness training will be provided before you begin volunteering with us.
The only requirements we ask of you are enthusiasm, energy and to be open-minded.
Minimum age for volunteers is 20.
How much time?
The project runs from 10am to 3pm, Mondays and/or Fridays during term-time.
Everyone gets the most out of the project if you come every week for at least a term as you'll build a close relationship with the members you'll have been supporting and will create the most impact.
What we can offer you
ELSP represents a fantastic opportunity for you to share your knowledge and experience built up through a lifetime to a group that is continuing to develop and achieve their targets.
We’ll reimburse your travel expenses and will provide excellent training and lots of helpful support.
By volunteering on our project you'll also:
- Use and develop your skills: time-management, working within a team, problem-solving and adaptability.
- Learn something new, get involved in fun activities with others.
- Increase your confidence.
- Meet like-minded people and make friends.
- Gain experience for (other) work
- Give something back to the community.
- Do something fun and satisfying in your spare time
- Challenge yourself.
What about training?
Volunteers must attend training and complete a free DBS check before you begin volunteering.
This is a great opportunity to get to know everyone at Kith & Kids: your fellow volunteers, some of our members you will be working with, and also gives the opportunity to develop some new skills and expand your knowledge in our workshops.
Topics we cover include:
- Autism
- Safeguarding
- Creativity & Participation
- Negotiation & Boundaries
When do I need to come?
Volunteers must attend training and complete a DBS check before taking part.
We'll be running face-to-face training in north London starting on the 24th May with lots of other dates to choose from.
In the meantime, we'll be meeting volunteers online from mid-April.
Training will take place in North London – once we have met you online for a chat, we will send you confirmation of our training venue details.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Who are we?
Switchboard LGBTQIA+ exists to provide members of the LGBTQIA+ community, as well as their friends, family and those supporting them, with a listening service that they can contact via phone, instant message and email between the hours of 10am to 10pm every day.
We are happy to talk to service users about any topic they wish. Topics we often talk to service users about include: sexual health, safer sex, relationships, coming-out, gender identity, transitioning, mental health, experiences of hate crimes, support for meeting other LGBTQIA+ people and making friends, and much more.
However, we want to also be upfront and transparent about the fact that not all of our conversations are positive or constructive. Our volunteers can also be exposed to abuse from the public, manipulative callers, sexual fantasies and safeguarding concerns.
What is our over 50's club?
Our over 50's club is a new initiative for Switchboard.
We want to create a space that enables older members of the LGBTQIA+ community to volunteer with us on our phone lines and instant messaging service, whilst providing a social element that encourages volunteers to come together at our London HQ.
This club will meet on both Mondays and Tuesdays during the day (you can choose which day works better for you), completing a shift either between 10am to 1pm or 2:00pm to 5:00pm. You can join us weekly or bi-weekly, whichever you prefer.
We then come together between 1pm and 2:00pm to have lunch (paid for by us) and a good natter!
Volunteers who support Switchboard in this capacity are trained to take both phone calls and respond to instant messages. They do not respond to emails, however.
Who are we looking for?
To ensure we can provide a high quality service to those who contact us, we are looking for volunteers who:
-
Simply put, like communicating and chatting with other people (you’re most likely a people-person who feels energised by this type of communication)
-
Feel comfortable taking calls and speaking over the phone to people you do not already know
-
Are familiar with different instant messaging platforms (such as WhatsApp and other chat tools) and the types of communication they might receive
-
Are able to read between the lines to decipher messages
-
Are good listeners who let others lead conversations and instead create the space they need
-
Are able to ask broad, open questions to keep conversations flowing
-
Understand the importance of using the right tone when communicating in writing, and are able to flex their writing style to suit different people
-
Have a strong attention to detail, with a particular focus on spelling and grammar
-
Are able to evaluate sources of information and identify those that can be trusted, from those that cannot
-
Know when to challenge and when to step back
-
Have essential digital literacy skills (such as using email tools such as gmail and outlook, search the web for information and copy and paste website URLs)
-
Understand and support our mission
-
Have an awareness of the challenges facing the LGBTQIA+ community
-
Are empathetic in nature
-
Agree to uphold our values of being non-directive and non-judgemental
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About Kith & Kids
We provide activities, opportunities, information and support for people with a learning disability or autism, their parents and siblings.
For all our projects and activities we are dependent on volunteers.
Our Summer Camps
Thursday 21st – Sunday 24th August, & Thursday 28th – Sunday 31st August near Romford, Essex.
We are currently looking for energetic and enthusiastic volunteers to join us on one (or both!) of our action-packed residential Summer Camps. On the camp you will be supporting one of our members with a disability to have a holiday they won’t forget.
What you'll do
On the camp you and a fellow co-volunteers will support one of our members with a learning disability or autism for the 4 days. You’ll support and encourage them to take part in lots of exciting activities such as campfires, treasure trails, swimming, nighttime activities, day trips to the seaside and much more. You’ll also help our members with their day-to-day routines and preparing our meals.
Not only is it four days full of fun and games for you and our members, but you will also play a vital part in supporting them to develop their social skills in a day-to-day environment and of course, to enjoy a fantastic holiday!
Come along and get involved!
Male volunteers especially welcome (we need more)!!
What you need
You do not need experience. Full disability awareness training will be provided before you begin volunteering with us.
The only requirements we ask of you are enthusiasm, energy and to be open-minded.
Minimum age for volunteers is 18.
How much time?
The Camps run on consecutive weekends for four days each. The dates are Thursday 21st – Sunday 24th August, & Thursday 28th – Sunday 31st August. You can volunteer on one or both weekends.
Both camps start and finish in Tottenham, North London.
We can offer you
We can reimburse your travel expenses for your training days. All meals, transportation and accommodation are provided during the camps.
We'll also provide excellent training before the camp, and lots of helpful support throughout.
By volunteering on our camps, you'll also:
- Use and develop your skills
- Learn something new, get involved in fun activities with others
- Increase your confidence
- Meet new people and make friends
- Gain experience for (other) work
- Give something back to the community
- Do something fun and satisfying in your spare time
- Challenge yourself
What about training?
Volunteers must attend training and complete a free DBS check before you begin volunteering.
This is a great opportunity to get to know everyone at Kith & Kids: your fellow volunteers, some of our members you will be working with, and also gives the opportunity to develop some new skills and expand your knowledge in our workshops.
Topics we cover include:
- Communication
- Autism
- Supporting emotions
- Safeguarding
- Creativity & Participation
- Epilepsy
When do I need to come?
We’ll be meeting individual volunteers online from mid-April.
We'll be running face-to-face training in north London. Training starts from 24th May with other date options.
Training will take place in North London – once we have met you online for a chat, we will send you confirmation of our training venue details.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Lead Volunteer
Mind Retail
About the role
Without the help and support we receive from our Lead Volunteers and volunteer teams we wouldn’t be successful at what we do. Our Lead Volunteers play a key role by supporting the shop management team with the day to day running and management of our shops - helping us to raise crucial funds from the sale of pre-loved, donated stock to fund Mind's vital mental health support services.
Our shops are vibrant hubs in local communities across England and Wales. In our Lead Volunteer role, you’ll play a key part in building this community, helping to create a culture where every person is valued and supported - and where people have fun!
You can gain a wide variety of knowledge, skills and experience by becoming one of our valued Lead Volunteers, including:
· Experience working as part of, and leading, a diverse team
· Shop management, retail management and key holder experience
· Opportunities to improve your management, leadership and interpersonal skills
· Stock organisation, processing, pricing and merchandising skills
· Cash handling skills, including management cash functions
· Understanding of sales information, including takings
· Commercial knowledge and skills
· Understanding of policies and procedures
· Administrative skills
· IT skills
· Additional learning and development opportunities, including your own eLearning account with access to personal and professional development courses
Our Lead Volunteer roles are also flexible, so they're perfect for fitting in around your commitments. We value any time that you can give us, so whether it’s a few hours a week or a few days – we’d love to hear from you!
We need great people like you to help us in the fight for mental health. Will you join us?
Click on the role profile to find out more about our Lead Volunteer role and read on to hear some stories from our existing Lead Volunteers!
About You
- Commitment to our values & behaviours
- Enthusiastic and committed to achieving shop targets
- Flexible and adaptable approach
- Ability to work as a team and on your own initiative
- Able to build good working relationships
- Ability to work within Mind Retail’s policies and procedures
- Willingness to learn
- Good customer service skills
- Good communication skills
About Mind Retail
Mind Retail are a network of almost 200 shops across England and Wales, generating a net income of around £21 million per year. We have ambitious plans to grow over the next few years and we're going to be fighting for mental health in a way we never have before. We won't stop until everyone with a mental health problem gets the support and respect they deserve.
Safer Recruitment at Mind Retail
We are committed to safeguarding and promoting the welfare of our employees and volunteers and we expect anyone working or volunteering with us to share this commitment. This role may involve the supervision of young volunteers who are under 18. Because of this, the minimum age for this role is 18 and under our Safer Recruitment Policy, you’ll also be required to agree to an enhanced DBS check.
Our Commitment
We embrace the different perspectives that each of us bring. We want our staff and volunteers to be authentic and bring their whole selves to work. We want Mind to be a workplace that truly reflects the diverse backgrounds and experiences of the people we support. Where everyone is appreciated – regardless of race, gender, age, religion, identity and experience.
Hear from some of our existing Lead Volunteers…
Stuart, Lead Volunteer at our North Shields Mind Shop
Why did you want to become a Lead Volunteer?
I chose to volunteer at Mind, specifically because of the cause – I support the charity in what they want to achieve. Mind also supported me through the lockdown period during the pandemic, which I found very isolating.
I’ve volunteered for Mind for 20 years - I started volunteering for Mind in 2005. At the time, I had a full-time job, but I wanted to try volunteering. I’ve volunteered in a number of Mind shops, including Wallsend, Whitley Bay, Gateshead (which was where I became a Lead Volunteer) and finally, North Shields.
I wanted to become a Lead Volunteer to gain more experience, which I can then pass onto others. I now undertake key holder duties in my current shop. It was a little scary to begin with, but there was plenty of support from the wider region and I feel really proud to now be doing the role.
What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?
I’ve developed my technology skills – I’ve learnt how to use the till, how to use the computer including emails and Microsoft Teams, how to complete eLearning and the new Gift Aid hub. I struggled a bit before with technology, so it’s really helped me to be exposed to it more. I’ve also developed cash handling skills and how to deal with external contractors. My confidence has really grown and I’m also now able to cover local stores too!
What do you enjoy most about being a Lead Volunteer?
I really enjoy giving amazing customer service and working with the team of staff and volunteers – we have lots of fun whilst we work! The shop has a great atmosphere. My Shop Manager has said she couldn’t do without me! I would really recommend for anyone to come and volunteer with Mind – it’s a great way to meet new people.
Lead Volunteer at our Turnham Green Mind Shop
Why did you want to become a Lead Volunteer?
I wanted to become a Lead Volunteer because I wanted to take on more responsibilities and keep myself as productive as possible. By taking on more responsibilities, I’m able to support the wider team with certain activities within the shop. It’s also helped me become less focused on my myself and my own problems. I suffer from low self-esteem and felt that by becoming a Lead Volunteer, it would help strengthen my self-worth.
What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?
As I have never worked in retail, becoming a Lead Volunteer has given me more insight into how the retail industry and how Mind Retail operates day-to-day. I have become more patient and not as isolated as before. My communication skills have improved too.
What do you enjoy most about being a Lead Volunteer?
Certain customers are confiding in me about their mental health. I find it great to be able to assist and provide some support. We all just need an ear to listen…
It’s also great to be able to make decisions too. The team I work with at the shop are very supportive and understanding – they look after me and I feel like a belong to a small family. The team really understand that our shops are not just shops! They’re a place where everyone, including those with mental health problems, can feel safe and listened to.
Mind Retail are a network of over 170 Mind charity shops across England and Wales.




The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Lead Volunteer
Mind Retail
About the role
Without the help and support we receive from our Lead Volunteers and volunteer teams we wouldn’t be successful at what we do. Our Lead Volunteers play a key role by supporting the shop management team with the day to day running and management of our shops - helping us to raise crucial funds from the sale of pre-loved, donated stock to fund Mind's vital mental health support services.
Our shops are vibrant hubs in local communities across England and Wales. In our Lead Volunteer role, you’ll play a key part in building this community, helping to create a culture where every person is valued and supported - and where people have fun!
You can gain a wide variety of knowledge, skills and experience by becoming one of our valued Lead Volunteers, including:
· Experience working as part of, and leading, a diverse team
· Shop management, retail management and key holder experience
· Opportunities to improve your management, leadership and interpersonal skills
· Stock organisation, processing, pricing and merchandising skills
· Cash handling skills, including management cash functions
· Understanding of sales information, including takings
· Commercial knowledge and skills
· Understanding of policies and procedures
· Administrative skills
· IT skills
· Additional learning and development opportunities, including your own eLearning account with access to personal and professional development courses
Our Lead Volunteer roles are also flexible, so they're perfect for fitting in around your commitments. We value any time that you can give us, so whether it’s a few hours a week or a few days – we’d love to hear from you!
We need great people like you to help us in the fight for mental health. Will you join us?
Click on the role profile to find out more about our Lead Volunteer role and read on to hear some stories from our existing Lead Volunteers!
About You
- Commitment to our values & behaviours
- Enthusiastic and committed to achieving shop targets
- Flexible and adaptable approach
- Ability to work as a team and on your own initiative
- Able to build good working relationships
- Ability to work within Mind Retail’s policies and procedures
- Willingness to learn
- Good customer service skills
- Good communication skills
About Mind Retail
Mind Retail are a network of almost 200 shops across England and Wales, generating a net income of around £21 million per year. We have ambitious plans to grow over the next few years and we're going to be fighting for mental health in a way we never have before. We won't stop until everyone with a mental health problem gets the support and respect they deserve.
Safer Recruitment at Mind Retail
We are committed to safeguarding and promoting the welfare of our employees and volunteers and we expect anyone working or volunteering with us to share this commitment. This role may involve the supervision of young volunteers who are under 18. Because of this, the minimum age for this role is 18 and under our Safer Recruitment Policy, you’ll also be required to agree to an enhanced DBS check.
Our Commitment
We embrace the different perspectives that each of us bring. We want our staff and volunteers to be authentic and bring their whole selves to work. We want Mind to be a workplace that truly reflects the diverse backgrounds and experiences of the people we support. Where everyone is appreciated – regardless of race, gender, age, religion, identity and experience.
Hear from some of our existing Lead Volunteers…
Stuart, Lead Volunteer at our North Shields Mind Shop
Why did you want to become a Lead Volunteer?
I chose to volunteer at Mind, specifically because of the cause – I support the charity in what they want to achieve. Mind also supported me through the lockdown period during the pandemic, which I found very isolating.
I’ve volunteered for Mind for 20 years - I started volunteering for Mind in 2005. At the time, I had a full-time job, but I wanted to try volunteering. I’ve volunteered in a number of Mind shops, including Wallsend, Whitley Bay, Gateshead (which was where I became a Lead Volunteer) and finally, North Shields.
I wanted to become a Lead Volunteer to gain more experience, which I can then pass onto others. I now undertake key holder duties in my current shop. It was a little scary to begin with, but there was plenty of support from the wider region and I feel really proud to now be doing the role.
What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?
I’ve developed my technology skills – I’ve learnt how to use the till, how to use the computer including emails and Microsoft Teams, how to complete eLearning and the new Gift Aid hub. I struggled a bit before with technology, so it’s really helped me to be exposed to it more. I’ve also developed cash handling skills and how to deal with external contractors. My confidence has really grown and I’m also now able to cover local stores too!
What do you enjoy most about being a Lead Volunteer?
I really enjoy giving amazing customer service and working with the team of staff and volunteers – we have lots of fun whilst we work! The shop has a great atmosphere. My Shop Manager has said she couldn’t do without me! I would really recommend for anyone to come and volunteer with Mind – it’s a great way to meet new people.
Lead Volunteer at our Turnham Green Mind Shop
Why did you want to become a Lead Volunteer?
I wanted to become a Lead Volunteer because I wanted to take on more responsibilities and keep myself as productive as possible. By taking on more responsibilities, I’m able to support the wider team with certain activities within the shop. It’s also helped me become less focused on my myself and my own problems. I suffer from low self-esteem and felt that by becoming a Lead Volunteer, it would help strengthen my self-worth.
What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?
As I have never worked in retail, becoming a Lead Volunteer has given me more insight into how the retail industry and how Mind Retail operates day-to-day. I have become more patient and not as isolated as before. My communication skills have improved too.
What do you enjoy most about being a Lead Volunteer?
Certain customers are confiding in me about their mental health. I find it great to be able to assist and provide some support. We all just need an ear to listen…
It’s also great to be able to make decisions too. The team I work with at the shop are very supportive and understanding – they look after me and I feel like a belong to a small family. The team really understand that our shops are not just shops! They’re a place where everyone, including those with mental health problems, can feel safe and listened to.
Mind Retail are a network of over 170 Mind charity shops across England and Wales.




The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Action East Devon (AED) is a small-medium sized charity and registered company delivering wellbeing and mental health services to young people across East Devon. We have small but highly skilled team of 5 and a committed and hard working Board of Trustees. Our aim is to ensure that new trustees gain personal satisfaction from their participation – can you be the person to help Action East Devon grow and succeed?
Please provide your CV along with a cover letter outlining why you would be suitable for this role.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
HELP US CREATE COMMUNITIES
The Art Ministry are looking for people to join our Board of Trustees
What we do
We are a well established and respected creative charity who believes that anyone can enjoy good mental health and wellbeing by engaging in creative activities.
We provide regular art and craft sessions for children and adults with a wide variety of needs.
We extend our reach by providing sessions for partners, including local schools, Southend in Sight, Sanctuary Housing and South Essex Homes.
We engage with the wider community by providing art and craft activities at local events, by offering volunteering and employment opportunities, and holding exhibitions.
Who we need
We need people with experience of finance, HR, fundraising, event management, digital engagement, PR, partnerships, and/or delivering creative services.
We need creative thinkers who can work collaboratively to provide the leadership that The Art Ministry needs to achieve its strategic objective of helping even more members of the local community improve their mental health and wellbeing by engaging in creative activities.
You will need to commit to at least 4 hours a month, including at least 4 trustee meetings a year.
If you have the skills, experience and time that we need then please get in touch.
You do not need previous board or senior management experience. We don’t expect any one person to meet all our needs!
What we will give you
We will validate your suitability for the role through an interview, reference and security checks.
We will provide you with an induction to The Art Ministry and appropriate training, software and memberships, to help you fulfil your role. We will reimburse your pre-agreed expenses.
You will have the opportunity to help shape the strategic direction of The Art Ministry as well as ensure that it meets its day to day operational objectives and to network with others in the third sector.
The Art Ministry, Reg. Charity No.: 1108227, 1 Church Road, Hadleigh, Essex, SS7 2DQ
In order to achieve its ambitions Active Dorset CIC is looking for outstanding individuals to join the board.
Our Board is key to what we do and is comprised of a number of experienced Independent Non-Executive Directors and strategic leaders who ensure that our communities voices drive our work. Energy, ideas, challenge, and opportunities sit at the heart of our work as a Board. We're bold with our ambitions because we know our challenge is big, we recognise therefore we need someone with exceptional skills and qualities to become our next Chair.
We're open minded to the background and experience the right person would bring; we have built strong trusted relationships with partners across all sectors of society including sport, health, social care, education, housing, transport, youth work and volunteering to name a few, and would welcome applications from within and beyond the sectors we work within.
We are looking for someone who;
- Shares our deep passion and energy for the role of sport and physical activity in helping change people's lives.
- Has the desire and ability to build a culture of trust, collaboration, open-ness and bringing people together.
- Can inspire and play an influential role on a local stage in advocating for and championing the work and collective impact of our network.
- Has significant expertise in providing strategic direction, governance, financial management and executive leadership.
- Can be innovative, resilient, curious and prepared to challenge others and ourselves about our work and progress.
View our person specification and recuitment pack on our website.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Please note: volunteers must be local to Hackney. We cannot assist people to travel to the UK.
Purpose of the Role
We support a young man with learning disabilities and mobility issues who would love to be matched with a volunteer who can take him swimming once a week! By taking him to the pool, you will not only be facilitating an enjoyable experience, but you will also help him to get the low-impact exercise that is so important for mitigating the physical symptoms of his condition.
You will be accompanied at all times by a support worker, except whilst you are in the water.
Responsibilities
- Meet your befriending match and their support staff at the service and travel to the pool by bus
- Swim with them in the shallow end of the community swimming pool
- Providing companionship and friendship
Skills, Attitudes and Experience
- You are a competent swimmer
- Experience communicating with people who are non-verbal or have different communication needs is an asset
- You are friendly and have strong interpersonal skills
- You are passionate about making a difference in the lives of older people, people with learning disabilities, and/or people with autism spectrum disorder
- You are patient, empathetic, and open-minded
- You are organised and can work independently
- You take initiative and manage your workload
- You are reliable and punctual
- You are a strong communicator
Benefits
- Make a difference to the health and wellbeing of somebody in your community
- Meet different kinds of people and make new friends
- Improve your own health and wellbeing by swimming weekly
- Receive support from the Volunteer Team and an assigned supervisor
- Become part of a community of staff and volunteers who are passionate about making a difference
- Receive references for future opportunities and build your CV
- Receive reimbursement for reasonable out of pocket expenses
- Additional training to help you grow in your role
- Covered by Outward’s insurance policy
Location
- Hackney (E8)
Time Commitment
- We would like somebody to start as soon as possible
- We encourage you to commit to a minimum of four months as a befriender, however an ongoing commitment is ideal
- Available on a weekday between 4pm and 7pm
Training Provided
- Volunteer Induction Training Session (approximately 2 hours)
- Online CareSkills Training: Equality, Diversity and Inclusion; Safeguarding of Adults; Health and Safety; Fire Safety
- Service Inductions, including reading the Support Plan and Risk Assessment of the person you will be supporting
Application Process
- Send an email for a link to apply online. Support is available if you need assistance to complete the application form.
- If you are selected for a volunteer role, you will be required to undergo a DBS check, submit two references, and complete the abovementioned mandatory training before you can start your role.
If there is any way that we can make the application process or the volunteer role more accessible for you, please do not hesitate to let us know. We will be happy to make any accommodations we can for you.
This role is advertised as part of TPP's Free Giving Back Services. This volunteer advertisement copy has been supplied to TPP and applicants apply direct to the organisation. Please contact the organisation directly if you have any questions about this volunteer role.
Send an email for a link to apply online. Support is available if you need assistance to complete the application form.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are looking for motivated, self-driven and passionate individuals to work with our client group and support them on their way to recovery.
Role Overview
The SHARP programme is a community-based rehabilitation service, for individuals with alcohol or drug addictions. Clients attend the service on a daily basis for abstinence-based, interpersonal group therapy.
There are two centres at which this service is operated 9 Coggeshall Road in Braintree and 34 Runwell Road in Wickford. The role of a volunteer driver involves using their own vehicle properly insured, to carry one or more clients to and from the SHARP programme and their home address. The routes are variable depending upon where clients live and the administrator at either site will agree the routes with each volunteer to ensure the most effective cost saving for the service.
Each volunteer can choose when to work and how often to undertake journeys to suit their own personal situation.
The service will refund the car mileage (at a rate of 45p per mile) for journeys that begin and end at their home address.
What you will be doing.....
• Arriving to collect and return clients in a timely fashion to ensure the client is punctual to the programme;
• Driving carefully and within the highway code to ensure safety of self, clients and other road users;
• Ensure that the vehicle used meets all relevant legal and safety standards and is properly insured for the carriage of passengers in a business context;
You will be providing important help and support for vulnerable people, and helping them on their journey to recovery and you will be giving back to the community.
There is a possibility that this role could progress into full or part time paid employment for the right person and the right role.
We pay your car milage, this is at a rate of 45p per mile.
Also a full induction into the team will be provided, including placement specific policies and procedures. The following training will be provided:
• Organisational Awareness
• Data Protection & GDPR
• Health and Safety
• Equality & Diversity
• Health & Wellbeing
• Safeguarding
• A clean, relevant driving licence
• An awareness of health & safety issues and how to respond to any concerns during a trip
• Knowledge of local roads and geography to minimise journey times
• Ability to work on both own initiative and as part of a team
• Able to work with the minimal of supervision
• Reliable and flexible
• Good communication skills
• An ability to maintain confidentiality
• Able to understand and maintain professional boundaries.
The service will refund the car mileage (at a rate of 45p per mile) for journeys that begin and end at their home address. Any additional expenses will need to be pre-agreed with placement supervisor.
The client requests no contact from agencies or media sales.