Service delivery manager jobs in London

We're looking for Kind, proactive and resilient Service Managers to join our Mental Health service in Croydon.

£46,852.00 per annum, working 40 hours per week.

Want to feel like you have an exciting future? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

Our benefits include:
* Annual leave increasing up to 30 days with length of service
* Free DBS
* Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
* Fully paid induction programme and further training
* ILM courses and Apprenticeship Programmes
* Cycle to work scheme
* Employee Assistance Programme for 24-7 confidential support
* Online wellbeing resources
* A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
* Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

What you'll do:
* Drive business planning activities within your contract, ensuring relevant and challenging objective setting and ongoing performance tracking, developing turn around action plans as may be necessary
* Using sound financial and accounting principles, manage contract budgets to deliver on corporate and local contract financial targets
* Successfully lead and motivate your team to ensure the championing of and maintenance of a positive local culture within your service
* Work to continuously improve staff competence, ensure ownership of all staff issues and speedy and effective conflict resolution
* Responsible for reporting all staff changes to HR and Payroll departments, as appropriate e.g. starters, leavers, additional hours etc.
* Responsible for maintaining quarterly staff succession plans
* Deliver effective, professional and commercially focused briefings and supervision meetings with staff and ensure that information, reporting & communications flow up/down is effective

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:
* Ability to lead and motivate staff to deliver excellent services
* Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
* Has a practical and logical mind
* Excellent organisation skills
* Thrives on change and enjoys dynamic diverse environments
* Is confident with high levels of self-esteem
* Is respectful, articulate and sensitive in style of communication
* Is motivated towards excellence and improvement of personal performance with a can do attitude
* Ability to cope positively with challenging and diverse behaviour

What you'll bring:
Essential:
* Educated to degree level or equivalent
* Experience of managing contracts and resources and delivering to budget and performance targets
* Experience of effectively managing and developing staff to ensure delivery of services performance targets within contract
* Experience of successfully managing external partnerships to ensure successful delivery of services
* Holds relevant CMI/NVQ Level 4 or other Business/Management Qualification

Desirable:
* Other relevant professional memberships and/or specialist qualifications

About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Please see our website for full Job description

About Kinship

We are Kinship. The leading kinship care charity in England and Wales. We’re here for kinship carers – friends or family who step up to raise a child when their parents aren’t able to. 

Together, let’s commit to change for kinship families.

About the role

We are the leading kinship care charity supporting more than 15,000 kinship carers across England and Wales each year. We’re here for kinship carers – friends or family who step up to raise a child when their parents aren’t able to. They care for more than 141,000 children in England and Wales, double the number in foster care, but feel isolated and need help. By supporting, advising and informing kinship carers, and campaigning together for fairer services, we are changing lives and changing the system. 

Kinship’s peer support and community work, supported by Department for Education funding, helps kinship carers feel connected, less isolated and better supported by building local, carer-led peer support groups and strengthening wider community networks. 

Our delivery model prioritises proactive outreach and sustainable growth through a volunteer model. 

The team works in communities to bring kinship carers together, support and train volunteer group leaders, and grow groups to a point where they are sustainable and independent (ideally within 6 months). Sustainable means able to thrive without direct staff involvement or attendance. A central ‘Hub’ team then provides ongoing remote support, training and connection. 

This role provides the operational grip to plan, deliver and continuously improve this work, while evidencing impact through robust data monitoring, reporting and clear storytelling.

Key responsibilities include:

• Accountable for the set-up, growth and transition of peer support groups to independence supported by the Hub, using clear milestones and support plans. 

• Responsible for ensuring volunteer group leaders have high-quality training, guidance and ongoing coaching to deliver safe, supportive peer spaces. 

• Responsible for embedding strengths-based, trauma-informed approaches and clear boundaries across all peer support activity. 
• Responsible for managing external delivery partners or commissioned provision to support growth in specific communities, ensuring quality and delivery to agreed standards. 
• Accountable for the identification and nurture of new group leaders and volunteers, ensuring groups are welcoming, accessible and inclusive. 
• Accountable for ensuring a proactive outreach approach that builds relationships with kinship carers and local partners, prioritising under-served areas and communities, ensuring that learning is captured and shared across the team to build further confidence and competence in supporting under-served communities (minoritised ethnic kinship carers).

What we offer you:

• Flexible working - we understand how important it is to balance family and work life.
• ​30 days annual leave, plus bank holidays (1 April to 31 March) pro rata (3 to be taken at Christmas shutdown)
• Employee Assistance Programme (24/7 confidential advice line and counselling)
• Charity Worker Discounts.

Essential requirements include:

• Experience leading peer support, community development, volunteering or relational support services at scale. 
• Experience of project management.
• Experience of evaluating the impact of services and projects. 
• Proven track record of growing and sustaining community-based groups or networks, including supporting leaders and volunteers to independence. 
• Experience embedding strengths-based, trauma-informed approaches, with clear boundaries, risk management and inclusive practice. 

Key dates:

• Application deadline: Monday 20 April 2026, 9am
• First interview: Wednesday 29 or Thursday 30 April 2026 (online)

How to apply:

Please apply for the role of Planning and Delivery Manager by sending a CV and cover letter (max 2 pages). The deadline is 9am on Monday 20 April 2026. Any applications arriving after the closing date will not be considered for shortlisting unless there are exceptional reasons.

Kinship is committed to championing equality, diversity and inclusion.  We believe our work is greatly enhanced by the varied backgrounds, experiences and views represented within our teams.  We aim to create inclusive teams, celebrate differences and encourage everyone to join us and be their true self at work.   We therefore encourage applications from anyone who fits our values, whatever their religion or belief, sex, gender identity, race, age, sexuality or disability and are actively seeking candidates that can bring real innovation and commitment to us. 

The Royal College of Radiologists is seeking a Service Desk Support Coordinator to join our high performing and well respected IT team. The team supports both day to day office users and the College’s expanding, business critical examinations operations, which represent a significant part of our income and reputation.

This role is central to the delivery of excellent IT services. You will provide 1st and 2nd line support to end users, contribute to the ongoing maintenance of our IT infrastructure, and work closely with a wide range of internal and external stakeholders. Your focus will always be on delivering outstanding customer service, meeting Service Level Agreements (SLAs), and ensuring a positive experience for every user.

As the Service Desk Support Coordinator, you’ll be the approachable and knowledgeable face of IT at the Royal College of Radiologists. Acting as the first point of contact, you’ll support staff, Officers, Examiners, and remote users with IT and Audio Visual systems. From resolving technical issues and managing service requests, to supporting high stakes examinations and ensuring meeting spaces run flawlessly, your work will have a visible and meaningful impact across the organisation.

If you’re passionate about technology, thrive in a service focused environment, and enjoy solving problems, this is an excellent opportunity to contribute to a respected and forward thinking professional body.

What you’ll do:

• Provide responsive, customer focused IT support via Freshdesk, Microsoft Teams, email, phone, and in person
• Log, manage, and resolve IT support tickets in line with agreed SLAs
• Support a wide range of technologies including Windows, macOS, Microsoft 365, Active Directory, and mobile devices
• Assist with user onboarding, training, and the creation and upkeep of technical documentation
• Deliver reliable Audio Visual and video conferencing support for meetings and events
• Provide IT support for examinations and events, occasionally outside standard working hours
• Work collaboratively with HR, Digital Products teams, and external technology partners

What you’ll need:

• ITIL Foundation certification or equivalent practical experience in IT Service Management
• Hands on experience with service desk ticketing systems and supporting Windows and macOS environments
• Working knowledge of Microsoft 365, Active Directory, and end user device support
• Strong troubleshooting skills across hardware, software, and basic networking
• Excellent communication skills with a customer first mindset
• A proactive, self motivated approach and a genuine enthusiasm for learning and development
• A commitment to data protection, information security, and sustainable working practices

Why join us:

• Make a difference to the lives of Doctors and the specialities they work in every day!
• Hybrid working (60% working week can be done remotely)
• Modern working environment
• Equipment provided to work from home
• Generous annual leave allowance
• Excellent pension scheme
• Interest free season ticket loan and cycle to work scheme
• Employee Assistance Programme

Community Partners Engagement Project Manager

Change4Life Royal Borough of Kensington and Chelsea and Westminster City Centre  (W10)

22.2 hours per week (part-time)

Grade 3 (upper) point 24-28: £36,501 - £40,024 FTE per annum (inclusive of Inner London Weighting (£21,900.60 - £24,014.40 per annum, pro rata)

Permanent

Are you an experienced, highly motivated project manager with excellent community organisation engagement and communication skills? We are looking for an experienced Community Partners Engagement Project Manager with an impressive track record of co-ordinating and delivering high quality community organisation engagement work in partnership with statutory stakeholders. You will strive for excellent standards, robustly managing a quality, outcomes driven engagement project. By joining Change4Life you will ensure your project promotes key public health priorities including oral health, healthy eating, emotional wellbeing and physical activity to maximise promotion of consistent health messages and encourage children young people and their families to eat well, move more and feel good, embedded in a  holistic health promotion and community-based service.

Key tasks and responsibilities:

To provide leadership and day‑to‑day management for the Change4Life Neighbourhood Projects. These place‑based annual initiatives focus identifying and overcoming barriers to on promoting healthy eating and physical activity in four priority wards, selected based on National Child Measurement Programme data and levels of deprivation where children are most at risk of poor health outcomes.

As the Community Partners Engagement Project Manager, you will lead the design, delivery and evaluation of the Neighbourhood Projects, working closely with – and line‑managing – the Community Partners Engagement Coordinator. You will share strategic oversight with the Change4Life Programme Manager and Change4Life Service Manager and play a key role in shaping high‑quality, outcome‑focused interventions that deliver positive, measurable changes for children, young people and their families. This role directly contributes to Family Action’s strategic ambition to ensure the organisation is Stronger than Ever.

Central to your work will be mobilising and supporting local partners within each ward to co‑design and co‑deliver initiatives that address the real, locally identified barriers to healthy eating and physical activity. You will build on existing community strengths, ensuring that projects reflect local needs and amplify community voices.

You will work collaboratively with delivery partners, wider community organisations, and local councils, engaging relevant council teams when required. By developing strong, productive relationships, you will help create a local movement that brings together residents, services, and organisations to make it easier for children, young people and their families to eat well and stay active.

The post holder will demonstrate a strong commitment to national and local public health priorities.

Your skills   

You will bring your knowledge and experience of project management to co-ordinate and deliver co-produced neighbourhood project plans in partnership with key local stakeholders. The post requires an ability to co-ordinate and manage the Change4Life neighbourhood projects in close partnership with Public Health and Local Authority partners. The ability to think outside of the box, work in a creative and dynamic environment, excellent partnership skills with statutory and voluntary organisations are key. Strong staff management skills, excellent report writing and data analysis skills are required for this role and a thorough understanding of quality assurance and safeguarding frameworks and practice.

We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. We particularly welcome applications from Black, Asian and minority ethnic candidates, LGBTQIA+ candidates and candidates with disabilities because we are committed to increasing the representation of these groups at Family Action. We know that greater diversity will lead to even greater results for families and children and strive for our workforce to be truly representative of the diverse communities we support. We offer a guaranteed interview scheme for disabled applicants and will reimburse your travel cost if you attend an interview.

What will we offer you?

We’ll offer you a generous pension scheme and leave entitlements, eye care vouchers, a cycle to work scheme and other great benefits. All roles in Family Action are open to a discussion about possible flexible working options, subject to business needs, and all new starters will have the right to make a flexible working request from day one of employment. We have an excellent wellbeing offer and we will invest in your professional development with on-going quality training and career development opportunities. You’ll join an established, supportive and high-performing service and have the opportunity to thrive in an innovative organisation that values your opinion, encourages learning and has the needs of children and families at its core.

For an application pack and further information please visit the intranet internal vacancies section.

Please email completed expressions of interest to:

Closing date: Monday 27th April at 23:59

Interview: Week commencing 4th May  

Appointments are subject to Family Action receiving a satisfactory disclosure from the Disclosure and Barring Service.

ID: 1762

Homeless Link is the national membership charity for frontline homelessness agencies and the wider housing with health, care and support sector in England. With more than 750 members, we work to improve services and campaign for policy change that will help end homelessness and ensure that everyone has a place to call home and the support they need to keep it.  

We provide specialist learning and development services to help staff working in homelessness to focus on their personal development or unlock change. This includes group training, qualifications and leadership programmes. Through this, we aim to create a high-performing homelessness workforce with the skills, knowledge and behaviours to provide professional, consistent support to people experiencing homelessness.

This is a new role introducing to Homeless Link an In-house Trainer who will train across a suite of core homelessness-focused training courses, develop new courses and ensure the quality of our product and service to help us support the development of the homelessness workforce.  The successful candidate will have a recognised Level 3 Teaching Qualification or 12 months teaching experience, an understanding of the needs of individuals experiencing homelessness and the organisations providing services to them, a minimum of 2 years work experience in a homelessness or housing related organisation and effective Project Management skills.  For full details of the role and how to apply visit our website.

We are actively seeking to increase diversity within our organisation and would greatly welcome applications from people with lived experience of homelessness, from a black or minority ethnic background and/or with a disability.

Job description

Role: Partnerships and Programme Development Manager

Directorate: External Affairs

Team: Corporate Partnerships

Manager: Senior Strategic Partnerships Manager

Direct reports: N/A

Role purpose

This role supports the development of WorldSkills UK’s income and partnership activity by turning programmes and ideas into clear, compelling funding opportunities. You will work across teams to develop proposals, manage partnerships, and support reporting and planning processes that contribute to long-term financial sustainability.

You will play a key role in strengthening how we plan, communicate and deliver partnership activity, helping to build strong relationships with funders and partners while improving internal systems and processes.

Key tasks and responsibilities

Partnership and project delivery

· Manage delivery of partnerships and events, ensuring they are well planned, on time and within budget

· Support management of key strategic partner relationships

· Coordinate teams and stakeholders to deliver partnership activities

· Ensure partnerships align with WorldSkills UK’s strategic priorities and equity, diversity and inclusion commitments

Income development and proposals

· Develop funding opportunities from programmes and organisational activities

· Produce high-quality proposals, presentations and funding applications

· Support applications to trusts, foundations and corporate partners

· Contribute to the development of partnership agreements and documentation

Reporting and planning

· Support delivery of income and fundraising plans through regular monitoring and reporting

· Track progress against agreed objectives and provide clear updates and analysis

· Contribute to income forecasting and financial tracking, working with colleagues in Finance and across the organisation

· Support the development and reporting of project plans (Project Initiation Documents) and associated performance measures

Systems, processes and knowledge management

· Use and help improve our CRM system (HubSpot) to manage relationships and track opportunities

· Maintain accurate records, documentation and reporting systems to support partnership activity

· Identify opportunities to improve ways of working and streamline processes across the team

Research and pipeline development

· Carry out research to identify potential partners, funding opportunities and sector trends

· Support the development of a strong and diverse pipeline of prospective partners

· Contribute to internal decision-making by providing relevant insights and analysis

General

In addition to the key tasks and responsibilities set out above, employees at this level are expected to:

· Produce specification requirements in line with procurement processes for outsourced activity

· Contribute to organisational risk and issues management processes.

· Support delivery of WorldSkills UK’s strategic priorities and annual business plan

· Ensure resources (staff, suppliers, partners, volunteers) are managed efficiently and effectively

· Contribute to a performance‑driven culture with robust monitoring, evaluation and reporting

· Demonstrate WorldSkills UK’s values in all aspects of the role, contributing to a collaborative, inclusive and high-performing organisational culture

· Promote and comply with WorldSkills UK’s policies, including safeguarding, health and safety, equality, diversity and inclusion

· Carry out any other duty as may be reasonably assigned that is consistent with the nature of the role and its level of responsibility. Any significant changes will be made in consultation with the post holder taking account of their experience, skills and capability

Job Title: Communications Manager
Location: Remote
Salary: £38,000 per annum
Reporting to: Head of Fundraising and Communications
Responsible for: Marketing and Communications Coordinator
Hours: 35 hours per week
Contract: Full time, permanent

GFS is seeking a strategic, proactive and values-led Communications Manager to lead the delivery of our communications function and elevate our profile across audiences and platforms. The role will support the shaping and delivery of a communications strategy that amplifies our voice, showcases our impact, and builds trust and engagement with our community. You’ll work across all areas of the organisation to coordinate messaging, manage risk and lead communications activity that reflects our feminist values and purpose.

The Communications Manager will oversee digital content, media relations, marketing and digital fundraising campaigns, working in close collaboration with the CEO, Leadership team and wider team. You will line-manage the Marketing and Communications Coordinator, ensuring high-quality content, storytelling and messaging are delivered consistently across all channels.

Please see the attached documents for more information and details on how to apply. 

Timeline 

• Closing date for applications midnight on Sunday 26 April 2026 
• First stage interviews w/c 11 May 2026
• Second stage interviews TBC May 2026

How to apply

To apply for this role, please submit the following documents:

1. An anonymised CV Please remove your name and any other personal identifying details.
2. A personal statement Your personal statement should respond directly to the three application questions listed below. Please keep within the stated word limits.
3. The optional diversity monitoring form This is not seen by the hiring panel and is entirely voluntary.

Please send all documents by midnight on Sunday 26 April 2026 

Your personal statement should address the following three questions:

1. GFS is a feminist, values led organisation. Please tell us about a time you shaped or delivered a communications approach that reflected specific organisational values. What was your role, what actions did you take, and what impact did it have? 
   (300 words max) 
2. Describe a situation where you identified or managed a communications risk (e.g., media issue, sensitive messaging, reputational challenge). What steps did you take, who did you work with, and what was the outcome? 
   (300 words max) 
3. Tell us about a digital communications or fundraising campaign you developed or led. How did you use audience insight to shape it, what channels or methods did you use, and what results did it achieve? 
   (300 words max)

Prostate Progress is Prostate Cancer Research’s flagship digital data programme, supporting prostate cancer research, service improvement, and clinical trial recruitment using patient-reported outcomes and NHS clinical data.

This role will provide senior-level project management and delivery coordination across the Prostate Progress programme. The postholder will be responsible for organising, tracking, and supporting delivery across multiple workstreams, ensuring strong governance, clear documentation, and effective coordination between internal teams and external partners.

Working closely with the Director of Patient Projects & Influencing, the role will help ensure day-to-day delivery runs smoothly and predictably, enabling senior leadership to focus on strategy and long-term programme development.

Responsibilities

Programme & project management

• Provide day-to-day delivery leadership across the Prostate Progress programme, prioritising activity, resolving delivery issues, and escalating strategically where required.
• Maintain project plans, timelines, action logs, and risk registers.
• Track progress against milestones, flagging risks, dependencies, and delays.
• Support delivery across multiple concurrent workstreams, ensuring activity is coordinated and documented.
• The postholder will be expected to operate with a high degree of autonomy, using experience and judgement to manage competing priorities and delivery challenges.

NHS data linkage & data onboarding

• Support coordination of the NHS pilot, including:
  • Attending meetings with NHS partners, SDEs, and internal teams
  • Tracking delivery milestones and actions
  • Escalating issues and risks to the Director
• Explore and scope opportunities for new datasets in collaboration with the Director, including:
  • Imaging and image metadata
  • Digital pathology
  • NLP-enabled free-text data
• Engage with potential partners to understand feasibility, requirements, and delivery implications.
• Develop and present clear options, delivery approaches, and recommendations to support decision-making.
• Support delivery and onboarding activity once priorities and approaches are agreed, coordinating activity across internal teams and external partners.
• Maintain clear records of data onboarding status and timelines.

Regional coordination & expansion support

• Support coordination of Prostate Progress expansion activity in Scotland.
• Assist with early-stage feasibility work relating to potential expansion into Wales.

Governance & secretariat support

• Act as secretariat to the Prostate Progress Steering Committee, including:
  • Coordinating quarterly meetings
  • Preparing agendas, papers, and briefing packs
  • Recording actions and following up on agreed next steps
• Support the establishment and coordination of Task & Finish Groups, including:
  • Organising meetings
  • Tracking actions and outputs
  • Ensuring findings are captured and fed back into programme delivery

Internal communication

• Ensure relevant teams are kept informed of progress on data onboarding, recruitment activity, and delivery timelines.

Skills and Competencies

Essential

· Proven experience in project management or delivery coordination within digital, data, health, or research environments.

· Strong organisational and planning skills, with experience managing complex workplans.

· Experience supporting governance processes and senior stakeholder meetings.

· Ability to work across multiple workstreams and coordinate diverse stakeholders.

· Confidence tracking risks, actions, and dependencies.

Desirable

• Experience working with NHS organisations or health data projects.
• Familiarity with research infrastructure, data platforms, or digital transformation programmes.

How To Apply 

Please apply by submitting your CV and a short supporting statement (maximum 500 words). In the statement, focus on why you would like the role, and give 2-3 examples of your achievements or things you have learned which directly map on to the requirements of this role. Your insights and previous experience may be drawn from both professional and voluntary contexts depending on which you feel better represents your authentic self and your suitability for the role.

There will be a two-stage interview process. The first interview will be online, and the second will be an in-person interview at our offices in London.

For more information about our organisation, visit the Prostate Cancer Research website, the Prostate Progress webpage and our online patient resource, The Infopool.

PCR is an equal opportunity employer committed to diversity and inclusion. We welcome applications from all qualified individuals regardless of their race, gender, disability, religion/belief, sexual orientation, or age.

Salary: £32,800 - £39,960 per annum, depending on experience 

Hours: 35 hours per week  

Contract: Permanent

Location: North Somerset - Working flexibly across the county and home working

Job Reference Number: 1680

An exciting opportunity has arisen to lead and manage the delivery of the North Somerset Integrated Domestic Abuse Service (North Somerset DASS). North Somerset DASS is a new integrated DA service delivering support to adults and children experiencing domestic abuse.

As Service Manager, you will lead and manage the delivery and development of the service. You will have oversight of service delivery and lead on partnership working and collaboration across the county. You will support all staff in their work, ensuring high quality and safe practice.

You will have management experience and a demonstrable track record within the field of domestic abuse and/or health and social care. You will have a wide-ranging understanding of all forms of domestic abuse. You will be able to demonstrate passion for collaboration, partnership, strategic and service development.

The postholder will be subject to an Enhanced DBS check against relevant barred lists.

For more details and to apply, please visit our website via the apply button.

Closing date: 3 May 2026. 

Lead with purpose. Shape services that change lives.

Unpaid carers are at the heart of everything we do. Every day across Hertfordshire, carers balance extraordinary responsibilities — often without recognition, rest or support. At Carers in Hertfordshire, we exist to change that.

We are values‑led, carer‑led and deeply committed to ensuring carers feel recognised, listened to and supported. As we evolve our organisational structure to maximise our impact, we are seeking an inspirational Operational Manager to help lead our services into the next chapter.

The Opportunity

This is a senior leadership role with real breadth, influence and meaning. As Operational Manager, you will ensure our core services are delivered with compassion, quality and consistency — while never losing sight of the lived experience of carers themselves.

You will lead and support our Service Managers and Team Leaders, create clarity through strong operational planning, and foster a culture where empathy, learning and accountability go hand in hand. You’ll use insight and data to drive improvement, while ensuring that carers’ voices remain central to how services are designed, delivered and evaluated.

This is a role for someone who can balance heart and head — leading people with kindness and emotional intelligence, while confidently overseeing performance, safeguarding, resources and contracts.

What You’ll Be Responsible For

• Providing visible, values‑led leadership across all operational services
• Supporting and developing managers and team leaders through reflective, people‑centred practice
• Ensuring services are safe, accessible, inclusive and consistently high quality
• Leading the creation and delivery of the annual Operational Plan
• Embedding meaningful monitoring and evaluation that reflects carers’ experiences and outcomes
• Championing safeguarding that is robust, compassionate and proportionate
• Ensuring excellent contract performance, accountability and reporting
• Managing resources and budgets in ways that protect our caring ethos
• Embedding EDI, participation and co‑production across services
• Holding operational risk with integrity, transparency and care

About You

You will bring senior operational leadership experience from a charity, health, social care or community setting, alongside a deep commitment to values‑led, people‑focused practice.

You’ll be someone who:

• Leads with empathy, credibility and clarity
• Is experienced in managing managers across complex services
• Has strong safeguarding expertise with both children and adults
• Understands how to use data, insight and evaluation to improve services — without losing humanity
• Is confident balancing compassion with accountability
• Believes deeply in co‑production, inclusion and listening to lived experience

Experience with carers’ services, young people’s services, condition‑specific projects or contact management systems (such as Salesforce) would be an advantage — but above all, we’re looking for someone whose values align with ours.

Why Join Us?

This is a chance to play a pivotal role in a respected, carer‑led organisation at a moment of positive change. You’ll help shape how we work, support staff wellbeing, and ensure carers across Hertfordshire receive the understanding, respect and support they deserve.

If you’re driven by purpose, grounded in compassion, and ready to lead with impact — we’d love to hear from you.

Interviews will be held on 30th April.  Those invited for interview will be notified by close of play on 27th April.

Hale Community and Youth Centre is a vibrant, inclusive charity at the heart of the local community. We provide a wide range of services, activities and meeting spaces for people of all ages - from our Community Fridge & Cupboard to community development projects, social activities and events.

We are now looking for a dynamic, values‑driven Centre Manager to lead the day‑to‑day running of the Centre and help shape its future.

You will: 

• Lead the smooth, safe and effective running of the Centre, including the Youth Centre
• Manage and support staff, contractors and volunteers
• Oversee safeguarding, Health & Safety, GDPR and compliance
• Build strong relationships with partners, families and the wider community
• Lead income generation, fundraising and marketing activity
• Support the delivery of high‑quality projects and services
• Promote the Centre’s profile, visibility and impact

You are: 

• A proactive, compassionate leader
• Experienced in managing people and projects
• Skilled in fundraising, marketing or income generation.
• Confident building relationships with diverse groups
• Organised, adaptable and community-minded
• Experienced with your services is desireabl

Why Join Us?

• Supportive and inclusive culture
• Real autonomy and community impact
• Flexible working
• A much-loved community and youth facility

How to Apply

The full Job Description and Person Specification are available to download from our website - please read them before applying.

Closing date: Monday 20th April
Interviews: w/c Monday 4th May

This is a key role within our team dedicated to delivering outstanding customer service. You will be the first point of contact for all of Stewardship’s customers, especially those using our giving platform. In this role, your customer service expertise will shine as you understand client needs, assist with a diverse range of enquiries, and resolve issues promptly to deliver an exceptional and joyful experience for every customer that brings our mission and values to life.

We’re looking for a warm, customer-focused individual who is passionate about delivering great service, creating meaningful connection with Stewardship’s customers and prospective customers, and helping those we serve be the best stewards of the resources God gives them.

Occupational Requirement (OR)

As a result of our Christian ethos, this post is covered by an Occupational Requirement (OR) under Part 1 of Schedule 9 to the Equality Act 2010. The successful applicant will be expected to be a practising Christian and to clearly demonstrate a personal commitment to the mission, principles, values and practices contained in our Ethos Statement, by:

· Active membership of local church congregation.

An understanding of the faith aspects of the work of Christian charities, including the preparedness to pray with colleagues, where appropriate.

Location: National Support Centre, London SE1

Contract: Part Time, Fixed term Maternity cover

Salary: £28,000 gross per annum full time equivalent

Closing Date: 1 May 2026

The Marine Society & Sea Cadets (MSSC) is the leading maritime charity for youth development and lifelong learning. We are a vibrant and growing charity inspiring young people to achieve their potential through challenge and nautical adventure and also enabling seafarers and maritime professionals to realise their potential through learning and career development. Working with our employees, cadets, and volunteers, we have built a strong vision and five-year Future Ready strategy to meet the growing demand for what we provide, both for young people, seafarers and maritime professionals – and the thousands who aspire to be the sea cadets and marine professionals of the future. It is also about equipping them to achieve their potential and thrive in a rapidly changing world, while growing our charity to benefit even more people – including those from under-represented or marginalised groups.

We are currently looking for a Books Services Coordinator to join our team.

About the role

The purposes of the Book Services Coordinator role is to assist the Books and Library Manager in facilitating the charity’s crew’ libraries service and specialist maritime book sales and also to administer all processes and systems involved within Books and library services.

Responsibilities

The following is a list of the principal (but not exhaustive) tasks of the post holder:

a. Administration of the functions and systems involved in providing an effective and efficient exchange hardback library or recyclable paperback library service to ships and maritime installations

b. Administrating book order system, and procurement process for all merchandise necessary for the efficient functioning of the Book Services operation.

c. Updating and maintaining the Bookshop website with accurate information and prices.

d. Assisting in the management of the fulfilment of all sales of books/media to customers and external agencies (On-line bookshop, telephone, mail and “walk-in”), and ensure the maintenance of customer service standards

e. Administration of the Library and Book stock control system

Requirements

• Experience working in book buying/selling/procurement in a customer focussed environment
• Experience of using book stock control and freight systems
• Ability to work unsupervised, make decisions and take responsibility.
• Experience in handling parcel deliveries and packaging goods for shipment

Benefits

• 25 days annual leave per annum increasing with length of service
• Hybrid working for many roles
• Life assurance (4x salary)
• Private medical insurance
• Generous pension (employer contribution up to 10%)
• Cycle to work scheme
• Wellbeing portal and EAP with 121 counselling
• Employee development: We are investing in our employees' development and have an annual calendar of learning and development opportunities, designed to support employees to develop into their roles and stretch them to achieve their full potential.

Additional Information

MSSC positively encourages applications from suitably qualified and eligible candidates from all backgrounds. Equity, diversity, and inclusion really matters to us, so we can best serve our beneficiaries from every community. We work to ensure a fair and consistent recruitment process and aim to be a charity where diversity of experience, identity and skills are valued and welcomed. MSSC is an equal opportunities employer.

We recognise our responsibilities to safeguard and protect the young people and vulnerable adults with whom we work. We do all we can to promote their health, safety and wellbeing, and we expect our staff to share this commitment and work in line with safeguarding policy, the MSSC’s values and ethos of inclusivity. We adhere to safer recruitment practices and therefore employment is subject to detailed pre-employment checks for successful candidates, including references and criminal disclosure checks and the completion of a disclosure questionnaire. 

All successful applicants are required to attend safeguarding training and undergo pre-employment checks including a criminal record check.

The Royal College of Radiologists (RCR) and the College of Radiographers (CoR) jointly set the national benchmark for safe, effective and patient‑centred imaging services through the Quality Standard for Imaging (QSI). To support imaging services on their improvement journey, the Colleges have established a dedicated Quality Improvement (QI) Unit, hosted by the RCR.

As Quality Improvement Operations Manager, you will play a central role in leading and coordinating the operational delivery of the QSI scheme. You will manage and support the teams responsible for assessment activity, ensuring consistency, quality, and excellent experience for services engaging with QSI.
You will also lead a significant business process improvement programme, identifying opportunities to streamline workflows, improve efficiency, and embed sustainable ways of working using data, automation and practical system improvements.
This is an exciting opportunity to play a pivotal role in shaping and strengthening a nationally recognised quality improvement scheme that supports imaging services across the UK. You will work with a committed, expert team and contribute directly to improving the quality and safety of patient care.

What you’ll do:

• Lead and coordinate day‑to‑day operational delivery of the QSI scheme, ensuring systems, processes and resources are fit for purpose
• Working with your team and other teams across the orgnisation, you will identify, prioritise and deliver operational and business process improvements, embedding agreed changes into business‑as‑usual.
• Use data, feedback and insight to continuously evaluate effectiveness and drive improvement 

What you’ll bring:

• Experience leading operational teams and improving processes in a structured, pragmatic way
• Confidence managing multiple priorities, using data and insight to inform decisions
• Strong communication and relationship‑building skills, with the ability to work effectively with clinical and professional stakeholders
• A commitment to quality, continuous improvement, equality, diversity and excellent customer service
• The ability to work autonomously while collaborating effectively across teams and organisations.

This is an exciting opportunity to play a pivotal role in shaping and strengthening a nationally recognised quality improvement scheme that supports imaging services across the UK. You will work with a committed, expert team and contribute directly to improving the quality and safety of patient care. 

Learn more about the role, the RCR, and how to apply in the Quality Improvement Operations Manager candidate pack

Why join us:

• Make a difference to the lives of Doctors and the specialities they work in every day!
• Modern working environment
• Equipment provided to work from home
• Generous annual leave allowance
• Excellent pension scheme
• Interest free season ticket loan and cycle to work scheme
• Employee Assistance Programme