Service manager jobs in Edinburgh, scotland
Want more results?
Add job titles:
How's your job search on our site?
Main Purpose and Scope of the Job
Main point of contact and support for organisational corporate compliance and the efficient and effective management of Corporate Services activities including Members governance admin activities, Insurance compliance and renewals, Indian Liaison Office (ILO) compliance, and supporting portfolio compliance activities.
Key Activities
Corporate Services
- Lead the drafting, monitoring, implementation, and regular review of Corporate Services and IT policies.
- Act as the primary point of contact for all insurance matters, including compliance, administration, renewals, claims, travel insurance, and ad hoc queries.
- Ensure full compliance with ILO statutory requirements and other countries (e.g. Kenya) compliance as required.
Governance
- Ensure governance activities (Members and FRC), are undertaken efficiently and effectively and prepare minutes of meetings. (May involve some international travel).
- Collate completed Conflicts of Interest & Confidentiality forms and summarise data for the Register, circulating it for meeting reports.
Finance & Audit (Internal)
- Be the primary contact with BDO (Internal Auditors) and prepare, collate and provide all necessary requests for information.
- Review payments - Cheque signatory, authorised signatory and approval of certain invoices to delegated authority level.
Due Diligence
- Support the Head of Legal Affairs by reviewing due diligence documentation from a corporate services and finance point of view to ensure risks (financial and/or reputational) are duly highlighted.
Other
- Support staff and ensure the function’s activities are delivered to the highest standard whilst optimising available resource utilisation.
- Support the Senior Director, Corporate Services & Finance.
Qualifications / experience required (in order to successfully carry out the job role)
- A degree in a relevant field such as Business Administration, or Policy and Business Compliance.
- Experience of working in the charity sector (desirable).
- Experience of developing and maintaining policies.
- Experience managing compliance frameworks across multiple jurisdictions.
- Experience handling insurance claims and renewals.
- Experience of governance responsibilities & senior team interaction.
- Experience supporting internal or external audits.
- Strong written and verbal communication skills, with the ability to communicate complex corporate situations.
- Excel literate to a detailed level plus experience of other MS Office programmes and report writing.
Registered Charity 
21 - 50
The client requests no contact from agencies or media sales.
Thank you!
Dataro are looking for a Customer Success Manager to help grow their presence across the UK charity sector. This is a role focussed on providing excellent client satisfaction to the post holders UK and Europe based charity and not for profit portfolio. You will spend your time meeting clients, following up on queries and IT tickets, and supporting them in a consultative way to get the best impact from Dataro. This role is ideal for someone who enjoys building relationships, spotting opportunities to deliver great customer service and maintaining great channels of communications.
Dataro is a growing company that has retained a start up midset and ethos, so colleagues work with high levels of agency, are solutions focussed and happy delivering at pace.
You’ll work closely with other Customer Success Managers in the UK, as well as colleagues across the USA and Australia. To be considered for this role it is vital the candidate experience of customer service and relationship management within a charity setting, who understands fundraising and what tools such as Dataro can do to help support income generation. Candidates don’t need to know Dataro’s product inside out, training will be provided, but an understanding of charity CRMs would be useful.
This is a great opportunity to join a growing organisation that still retains the energy and ownership of a startup environment, while working with charities across the UK to help them strengthen their fundraising and supporter engagement.
Application notes
Please download the Candidate Info Pack provided for further information about the role, timelines and next steps.
To progress your application, please contact THINK Recruitment to organise an informal screening call. Please note, we cannot shortlist candidates who have not had a screening call so please allow enough time to speak to us before the closing date.
Timeframes
Closing date for applications: Midday Thursday 19th May
Candidates will be notified of outcomes by EOD Friday 22nd May
Interviews will be two stages, see dates within the Candidate Pack
