We are looking to recruit to the exciting post of Service Quality Officer, 0.5 FTE, within the Service Development team until March 2020.

You will be part of a dynamic team working with 350 debt advisors based in over 130 advice agencies delivering a large debt advice project in England and Wales.

You will have a massive contribution to the success of the project by monitoring and improving the quality of debt advice delivered.

This busy and varied role will not only test your influencing and negotiating skills, but provide the opportunity to work with a variety of originations and individuals. 

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non binary candidates.

We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profiles.

Both internal and external candidates are required to complete an online application form using the job pack, identifying their experience against the essential and desirable criteria. 

Eden Brown is working in partnership with an education institution, to recruit for a Service Coordinator based in Leeds.

This is an amazing opportunity for Service Coordinator to embark onto the organisation and join a successful team and including being responsible for assisting the development of learners.

Key responsibilities:-

-To offer excellent customer service to a range of learners with different needs, also working closely with teachers and parents

- To maintain a strong rapport between student finance and different teams making sure students with financial support needs are put in touch with welfare.

- To liaise with internal and external stakeholders regarding vulnerable learners and financial aid applications

Candidate requirements:

- Excellent verbal and written communication skills.

- Ability to build relationships quickly and efficiently

- DBS in place

If you feel that you meet the above criteria, please apply now.

Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown Ltd is acting as an Employment Business in relation to this vacancy.

We are seeking a highly motivated, experienced individual for our supported living services in Calderdale and Kirklees. Our registered office is in Halifax, but there will be an expectation that you will have an active presence across all of our services that provide person-centred care for people who have learning disabilities.

This is an exciting opportunity for someone who has strong managerial skills, but who is also passionate about providing compassionate, person centred care and support. You will have excellent communication skills and your role will include promoting people’s rights, independence and community inclusion. You will be able to review and develop support plans and risk assessments in a positive and empowering way. You will complete rotas and have the ability to deploy staff where they are needed. You will lead and chair review meetings and have the skills to ensure we meet people’s dreams and aspirations. You will promote positive ways of working and supervise staff at a senior support worker and care-co-ordinator level. You will be able to communicate positively and professionally with external health and social care professionals and family members. You will monitor the day quality of service provision, through completing quality audits, dealing with complaints and managing incidents and safeguarding alerts. You will also be required to take an active role in the service user committee group. In addition you will be expected to deputise for the service manager when necessary, as well as being part of the ‘on call’ system

You will need a caring and compassionate approach and have excellent communication, interpersonal and leadership skills. Our ideal candidate will have a can-do, positive attitude and a minimum of two years relevant management experience of working with people with learning disabilities. Ideally you will have NVQ or Health & Social Care Diploma Level 3 or higher and be able to evidence practitioner skills and knowledge. You will be hard working, physically active and enthusiastic with the ability to act as a role model. Most of all you will be dedicated to enabling the people we support to have meaningful and fulfilled lives.

We can offer you the opportunity to work with a well-established team of staff in a very positive, friendly environment which strives to keep the people we support central to our ways of working. We will support you with further professional and management training (such as Level 5 diploma qualification) and ongoing management support.

Finance Operations Manager, Bradford, £35,000 per annum plus excellent benefits.

The organisation
The St Vincent de Paul Society is a Christian Charity whose aim is to alleviate poverty in all its forms through the provision of practical assistance to those in need. Our 10,000 volunteer members, motivated by their faith, are committed to the service of others. Our core befriending service is complemented by additional areas of activity such as community shops, support and advice centres, hostels, furniture projects, youth work, holiday provision and overseas aid.

The role
Reporting to the Financial Controller (also based in Bradford) you will be responsible for leading the transactional finance team in Bradford and will have oversight of all aspects of sales ledger, purchase ledger, bank and cash management, and bank reconciliation, performing all monthly routines to support the production of management and financial accounts. Working closely with the Financial Controller you will provide financial support to projects including preparation of monthly management accounts, annual budgets and business partnering internal stakeholders. You will practice robust financial management and monitor all transactions for any internal irregularities.

About you
You will ideally be a qualified accountant, but applications will also be welcomed from part qualified or, AAT qualified candidates who are qualified by experience. You will have experience in producing management and financial accounts and proven ability to liaise with all departments across the charity. Proven experience of advanced excel including SUMIFS, VLOOKUPS and Pivot Tables is essential to this role.

The successful candidate will have excellent verbal & written communication skills and will be able to influence and persuade colleagues through effective communication. Problem solving & analytical skills are highly important within the role as is the ability to suggest plans and strategies to deal with a broad range of complex activities. You will be able to work autonomously and will have proven experience of leading a team including performance management.

It is important that you understand and have a commitment to equal opportunities. You will understand and empathise with the Vincentian ethos, values and the work of the Society.

What you'll get in return
The SVP offer a competitive salary and benefits package

What you need to do now
If you would like to find out more about this position and to apply, please click the Apply button.
The closing date for applications is Monday 21st October.
For an informal conversation please contact Thomas Jozefek or Catherine Hill at Hays.

You’ve got an in-depth understanding of mental health issues and substantial experience of working in a Housing and Social Care setting. All you need is the perfect environment to put your skills to great use. Welcome to Richmond Fellowship as a Team Manager.

Right now, we’re looking for someone like you to manage the day-to-day running of our CQC registered service in Halifax. Moor View Care Home in Halifax is a well-established registered care home providing 24 hour nursing care to up to 17 people. Following a recent CQC inspection that raised some operational issues, we are taking positive steps to address them. As well as ensuring the quality of service and support provided to people who use our services, we’ll rely on you to manage service contracts, line manage front line staff and organise any building maintenance requirements. Whether you’re carrying out medication audits, doing an induction, undertaking an investigation, putting team development plans in place or providing support to our business development team, one thing’s for sure – you won't be short of challenge and variety.

As well as substantial experience gained managing a caseload of individuals with complex needs is a given, you will have a significant understanding of Mental Health issues. You’re outcome driven and able to lead by example using your firm but inclusive management style. You’re open and encouraging too, and have lots of tact and diplomacy. What's more, you're great at managing conflicting priorities on time, have a flexible attitude to working hours and are willing to participate in on call arrangements. And, if you have experience of carrying out investigations, writing reports/recommendations or managing budgets, even better, although again, it's not essential.

This is a rolling recruitment process, shortlisted candidates will be contacted as and when they apply.

So, are you ready to take on this rewarding role that comes with some really great benefits, including a smartphone? Apply now via our website.

Richmond Fellowship is part of Recovery Focus, a national group of charities highly experienced in providing specialist support services to individuals and families living with the effects of mental ill health, drug and alcohol use, gambling and domestic violence. We know that recovery can look and feel very different to each and every one of us. But we also know that if we provide the right support, at the right time, we can inspire recovery nationwide and that recovery is possible for everyone.

In 2002 the first IntoUniversity centre was opened at The ClementJames Centre as a local project addressing the needs of the community. Since 2007, IntoUniversity has continued to expand across the country while The ClementJames Centre has continued to develop further its programmes at a local level.

At this exciting time of growth and expansion we’re looking for an experienced professional to join our team as our Safeguarding Manager. The role can be based in either Bristol, Leeds, London or Nottingham.

As the Designated Safeguarding Lead you will be responsible for the management of safeguarding concerns across IntoUniversity and The ClementJames Centre and will provide crucial safeguarding support and guidance to frontline staff who deliver the programmes in both organisations. From September 2020 this role will move to provide exclusive support for IntoUniversity centres and staff as the charity continues to grow.

The role is exciting, challenging and varied. You will have a work history that demonstrates thorough knowledge and capability to manage safeguarding cases in an education setting and may have a background in Social Work. Crucially, you will also have a genuine passion for our mission and values.

To apply, please follow the instructions in the attached job description.

The selection day will take place on 6th November 2019

We particularly welcome applications from male and/or black and minority ethnic candidates as they are currently under-represented within IntoUniversity. 

THE ROLE

Key elements of the role will encompass:

• Developing and leading both existing Working Groups, and new Working Groups across Yorkshire & Humber.
• Coordinating seasonal campaigns in accordance with MEND’s national strategy.
• Developing relationships and partnering with leading Muslim institutions and individuals in the region.
• Delivering MEND’s national campaigns at a local level and maximising participation.
• Working with local Muslim community institutions and groups to drive MEND’s ethos on media and political participation.
• Managing MEND’s media and political education outreach programmes within local communities.
• Presenting MEND’s key messages on various platforms from small community gatherings to large public events.
• Working closely with the national Head of Community Development and Engagement.

THE CANDIDATE

Essential skills and knowledge:

• Degree level qualification or equivalent.
• Exceptional interpersonal skills.
• Work effectively as part of a team.
• Excellent organisational and time-management skills.
• Dynamism and ability to motivate team members.
• Ability to work hard with minimal support.
• Experience of working within the Muslim community in the UK.
• Understanding of Muslim culture in the UK.
• Experience of planning and delivering events
• Be expected to travel across Yorkshire & Humber on a regular basis (and to London on an occasional basis) and thus a clean driving licence would be preferred.
• Share a deep passion for the objectives of MEND.

Contract Type: Permanent

Hours: Full time - 35 hours a week

Location: Can be based in any of our UK Trust offices

The Supporter Data Manager will work within the Fundraising Data and Support Insight team and play a pivotal role in the management of our supporter data and database (primarily Raiser’s Edge).

You’ll lead the delivery of a dynamic calendar of data activities, balancing competing deadlines and maintaining the highest quality and accuracy of activities undertaken; pioneer and promote the understanding and effective use of supporter data and databases through first class training and support; manage the Fundraising Database Executive effectively; and ensure supporter data, processes and systems are efficient, high quality, and remain compliant with relevant legislation and regulations.

We have also recently embarked upon an ambitious and exciting project to consolidate all our supporter data into one data warehouse solution, providing efficiencies in our activities and the ability to scale up our outputs, transforming the department into a key driver of departmental performance. The postholder will have a fantastic opportunity to shape and contribute expertise to this project.

We're looking for someone who is:

• Passionate and enthusiastic about data and insight, highly motivated by the power of data to effect to organisational transformation
• A technical mind, with great attention to detail
• Entrepreneurial and fearless, relishing new opportunities and the chance to effect real change with their ideas
• Able to work collaboratively and communicate effectively, working closely with fundraising teams
• Able to translate complex technical concepts into easily understood issues across a range of audiences and levels of data maturity

About The Prince’s Trust

We are a youth charity whose mission is to help young people transform their lives by developing the confidence and skills, to live, learn and earn. This year we will support more than 70,000 young people through a range of proven programmes, with three in four achieving a positive outcome!

We have a bold ambition to extend the reach and impact of our work and help one million more young people transform their lives over the next ten years.  Our job is to inspire them, support them and release their potential, so that they can thrive and society can prosper.  We will focus on innovation, to ensure we adapt and remain relevant in a rapidly changing world.  We owe it to ourselves and the young people we serve, to do the best work of our lives and to help give them an increasing stake in our economy and society. They are the key to a positive and prosperous future for all of us.

The Prince’s Trust is committed to safeguarding, protecting and promoting the welfare of the children and young people we work with. Successful applicants to roles at The Prince’s Trust will be subject to criminal vetting checks, and where necessary for the role, a check at an enhanced level will be required.

To apply for this vacancy please go to our website and complete the online application.  To help you with the supporting statement section, you may want to download a copy of the Prince’s Trust Behavioural Framework.

A NOTE FOR RECRUITMENT AGENCIES

We prefer to hire people directly, but we do have a preferred supplier list for when we'd like a helping hand. We'll be in touch if we need you.

Flexible location 

Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.

We're looking for a Business Development Research Manager to support the department's activities across a number of markets, in line with our organisational priorities. This includes analysis of funding flows, due diligence competition, and understanding the political environment.

Reporting to a Head of Business Development, you will manage a small team, supporting the department to fully understand the markets it operates in, and carrying out a range of research and support functions. You will be someone with an ability to lead a team, embed a high-performing culture and ensure tangible results.

Closing date: 11/11/2019

Interview date: tbc

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non binary candidates.

We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profiles.

Hampton Crescent is a 40 flat Extra Care Service in East Leeds, this site has a vibrant and established care team providing compassionate support to people under your management.  The service always has support cover in place during the day and operates waking night support to clients should they need it.  The service is registered with the CQC as delivering Personal Care and has good systems and processes in place to ensure that a quality service is delivered consistently.  You will need to fulfil the role of registered manager with the CQC for this service and meet the expectations of the local authority commissioners and the contract that unpins the service.

You will have the values and commitment to lead the staff team to provide the highest standards of customer care and person-centred service delivery and to promote independence, choice and wellbeing. The role will involve the operational management of the service and the direct supervision of Senior Support Workers.

You will be expected to work effectively with families and other agencies and to maintain a positive and trusting relationship with the on-site Housing Scheme Managers.  You will need skills in contract and relationship management. You will undertake quality assurance checks at the service to ensure compliance with essential standards of care, this is a busy service and therefore you will need to be hard working, accountable and have strong organisational skills.

This is an exciting opportunity to work in partnership with other agencies to provide a holistic and joined up approach for meeting the needs of older adults. You will respond to referrals, undertake assessments and take part in allocation processes.  You will ensure that each person moving into the service has a personalised care plan which ensures that their needs and preferences are met.

You will have relevant skills, knowledge and at least three years management experience gained in the care and support of older people in settings such as Extra Care, home care or residential care. You will have previous experience of staff supervision and management.  You will be expected to bring a warm, caring and person-centred approach to your work and to be able to work collaboratively with our service users and their families.  You will demonstrate a commitment to re-ablement principles and to promoting dignity and independence.

Shop Manager (Yeadon) (TRD2416)

Location: Yeadon

Salary: £11,797 per annum

About Us

Oxfam is a global movement of people working together to end the injustice of poverty. That means we tackle the inequality that keeps people poor. Together we save, protect and rebuild lives. When disaster strikes, we help people build better lives for themselves, and for others. We take on issues like land rights, climate change and discrimination against women. And we won’t stop until every person on the planet can enjoy life free from poverty.

Oxfam GB is a member of international confederation of 19 organisations working together with partners and local communities in the areas of humanitarian, development and campaigning, in more than 90 countries. 

Oxfam Purpose

To work with others to overcome poverty and suffering 

Trading Purpose

To make as much money as possible to overcome poverty and suffering

About our Oxfam Shops

Open for business since 1948, Oxfam shops are at the heart of the charity and their community, raising vital funds and increasing public awareness of what we do. They are always guided by our values of empowerment, accountability and inclusiveness and focussed on making as much money as possible.

The Role of our Shop Managers

Commercially aware and constantly looking for new business opportunities, shop managers motivate their teams and create a safe and energised work environment. They have high standards, a strong drive to achieve results and are accountable for their business.

The role of the shop manager is empowered, varied, busy and gives the opportunity to work with some amazing people. Shop managers are pivotal for the success of our business and can make a real difference. Oxfam operates a volunteer operating model, in which volunteers are empowered to take over most of the tasks within the shop, including running the shop in the manager’s absence. 

Often the only paid member of staff, our managers are comfortable in this environment, really enjoy working with others and are great at delegating to their teams. Excellent communicators, they are creative, and always look for opportunities to attract new supporters every day.

Our Values and Commitment to Safeguarding

Oxfam is committed to preventing any type of unwanted behaviour at work including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct; and promoting the welfare of children, young people and adults. Oxfam expects all staff and volunteers to share this commitment through our code of conduct. We place a high priority on ensuring that only those who share and demonstrate our values are recruited to work for us.

We are committed to ensuring diversity and gender equality within our organisation and encourage applicants from diverse backgrounds to apply.

Key Skills and Competencies required

• Significant leadership qualities and experience. (E)
• Ability to build, retain and develop a team. (E)
• Strong drive to achieve results through others. (E)
• Ability to delegate, coach and listen. (E)
• Enjoys working with people and has a friendly and approachable manner. (E)
• Ability to manage time under conflicting priorities. (E)
• Ability to demonstrate resilience to the everyday pressures that come with the role. (E)
• Excellent communication skills.(E)
• Ability to motivate self and others. (E)
• High level of motivation, enthusiasm and a sense of fun. (E)
• Open and adaptable to change and able to support others through it. (E)
• Commercial awareness and judgement. (D)
• Ability to establish and maintain successful retail processes and merchandising. (E)
• Ability to understand and interpret basic financial reports. (D)
• IT literacy and numeracy skills. (Using email systems and online resources; use and understand basic spreadsheets and word processing packages. Be aware of and be open to the role of social networking and ecommerce.) (E)
• Eager and required to adhere to Oxfam’s principles and values (click here) as well as the promotion of diversity and gender rights (click here).  (E)
• Understanding of and commitment to adhere to equity, diversity, gender, child safety and staff health and wellbeing principles. (E)

How to apply 

To apply, click the apply button. As part of your online application, please upload your up to date CV and a covering letter explaining your suitability against the essential criteria in the job profile.

All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records and terrorism finance checks. Oxfam GB takes its obligation to protect the rights of children and vulnerable people very seriously; therefore, the successful candidate for this post will be also subject to extensive background checking, including a Disclosure and Barring Service check (DBS), as this role involves unsupervised access to the above-mentioned groups.

For full information surrounding DBS and the vacancy, please view the full job description. 

Please note: we reserve the right to close any of our vacancies early.

Vacancy Details

Contract type: Multiple permanent and fixed term contracts

Location: Can be based at any site within the region specified for each role

Hours: 35 hours per week

Working pattern: Monday to Friday, 9am-5pm

Interview dates: w/c 21st October

Salary: £34,688 to £36,729 per annum

We cannot provide sponsorship for the role.

The Role

The overall purpose of the Community Fundraising Manager is to maximise financial contribution through a volunteer-led model of community fundraising, with teams focused on building relationships with key audiences of fundraising groups, individuals and organisations. The Community Fundraising Manager will develop and manage a high performing team of staff and volunteers who are expert relationship managers, skilled in inspiring supporters to fundraise, and will build consistent and effective relationships with colleagues, customers and supporters across the organisation.

About You

In your application, you will need to evidence, using specific examples, how your skills and experience meet the criteria laid out in the person specification, within the Job Description below. Requirements include;

• Experience of managing volunteers and working with volunteers in groups.

• Experience of managing budgets and working to financial targets and deadlines.

• Experience of direct line management.

• Marketing and/or data analysis.

For more information on this role, the requirements and our benefits package, please see the documents attached below.

How to apply: Applications can be made using the online application form. As part of our safer recruitment policy, we do not accept CVs for job applications.

Working at Guide Dogs

Working at Guide Dogs is much more than just a job. Through the values that guide our work, we make a real difference, and change lives.

We believe that wellbeing at work is about creating an environment to promote a state of contentment which allows all employees to flourish and achieve their full potential for the benefit of themselves and for Guide Dogs.

As a member of staff, we offer you a wide range of benefits to suit your individual needs. These include; 26 days’ holiday plus bank holidays (rising to 28 days after 3 years' service), flexible benefits package and a defined contribution group personal pension plan.

Diversity

Guide Dogs welcomes applications from all sections of the community and actively encourages diversity to maximise achievements, creativity and good practice. We positively welcome, and seek to ensure we achieve diversity in our workforce and that all job applicants and employees receive equal and fair treatment, regardless of age, race, gender, religion, sexual orientation, disability or nationality. We encourage applications from disabled people as they are currently under-represented in the organisation and guarantee an invite to interview for all disabled applicants who meet the essential criteria for the job.

Safeguarding

Guide Dogs is committed to safeguarding and promoting the welfare of all children, young people and adults at risk of harm with whom we work. We expect all our employees and volunteers to fully share this commitment.

As Finance Manager, you will be a highly capable accountant bringing leadership to the operational running of TLG’s finance function. As a strong team leader, the Finance Manager plays a key role in leading a finance team who are excited about enabling the local church to make a difference in the lives of struggling children and families and who are equipped and empowered to bring financial leadership across the charity.

You will have clear systematic thinking and resolute leadership will be essential to influence and support the implementation of system changes needed to enable financial management in an increasingly complex organisation. You will support the Director of Finance to drive efficiencies throughout the organisation and will be critical friend in playing a crucial role in applying rigorous methodology across the Finance department.

As a member of TLG’s wider leadership group, the Finance Manager will also play a key role in the organisation’s wider business development, including TLG’s commercial subsidiary Hope Park Business Centres. This exciting role will work externally, connecting key stakeholders and managing relationships across TLG. This will include close interactions with TLG’s Church Partners & Proprietors, offering financial advice & guidance that are in line with TLG’s culture and processes.

We are looking for individuals with a strong and vibrant Christian faith and as part of our commitment to safeguarding, the successful applicant will be required to undertake an enhanced disclosure via the DBS.

Telephone interviews will take place on Wednesday 30th October. Formal interviews will take place on Thursday 7th November.

You’ve got an in-depth understanding of mental health issues and substantial experience of working in a Housing and Social Care setting. All you need is the perfect environment to put your skills to great use. Welcome to Richmond Fellowship as a Clinical Team Manager.

Right now, we’re looking for someone like you to manage a team of nurses providing clinical input in our CQC registered service in Halifax. Moor View  in Halifax is a well‐established registered care home providing 24 hour nurse – led support  to up to 17 people. We have made significant changes and improvements at Moor View, and this  new clinical  team manager position is part of our strategy to deliver excellent services. . As well as ensuring the quality of service and support provided to people who use our services, we’ll rely on you to manage our team of RMNs and RGNs to bring mental health expertise into every interaction, to set and maintain high standards of medication compliance and provide coaching and mentoring to all staff in the team.

As well as being RMN qualified, with a current PIN, you will have substantial experience gained managing a caseload of individuals with complex needs and a significant understanding of Mental Health issues . You’re outcome driven and able to lead by example using your firm but inclusive management style. You’re open and encouraging too, and have lots of tact and diplomacy. What's more, you're great at managing conflicting priorities on time, have a flexible attitude to working hours and are willing to participate in on call arrangements. And, if you have experience of carrying out investigations, writing reports/recommendations or managing budgets, even better, although again, it's not essential.

So, are you ready to take on this rewarding role that comes with some really great benefits? Apply now via our website.

Richmond Fellowship is part of Recovery Focus, a national group of charities highly experienced in providing specialist support services to individuals and families living with the effects of mental ill health, drug and alcohol use, gambling and domestic violence. We know that recovery can look and feel very different to each and every one of us. But we also know that if we provide the right support, at the right time, we can inspire recovery nationwide and that recovery is possible for everyone.