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Job description
We have an exciting new opportunity to join our fantastic team in Pickering, North Yorkshire.
Age UK is recruiting for a motivated person with a passion for providing a high-quality customer service, looking to utilise their skills and experience to help raise funds toward our charity, which provides signposting and support to older people across the UK.
Working as a Shop Supervisor, you will sort, price and present stock, keep our store tidy and well presented, help to create a welcome environment for customers and potential donors, support shop volunteers with daily tasks, provide excellent customer service while striving to maximise store profits. As Shop Supervisor you will also deputise for the Shop Manager and Assistant Manager in their absence.
No day is the same, and you will be joining a friendly and supportive team of colleagues and volunteers. If you want to help us to help others, this might be the job for you!
The successful applicant will be required to work 13 hours per week including every Sunday. Each Sunday you will be responsible for managing the store, ensuring it showcases our wonderful donations and taking pride in maintaining a tidy and accessible space for all.
You will support with sales, stock rotation, organising displays, store tidying and much more, whilst representing Age UK in a professional manner and reflecting our core values.
Due to the nature of this role, you will be required to handle/lift bags of stock (up to 10kgs.)
Please note this opportunity will require the successful candidate to work 13 hours across a 7-day working week, including Saturdays and Sundays on a rota basis.
To ensure the smooth running of our stores, we will be conducting interviews throughout the advertising process. Early applications are advised.
You will have:
- Experience in working in a customer facing role
- Experience of cash handling
- Ability to lift and carry bags of stock up to 10kg's
- The ability to work as part of an effective team.
- Be able to lone work when needed
- Ability to demonstrate sensitivity to cultural differences and gender issues, as well as commitment to equal opportunities
- A flexible approach to work with requirement to work additional days to cover holidays and sickness or participate in trading outside of normal shop hours e.g. shop events
What we offer in return:
- Competitive salary, 25 days annual leave (pro rata for our part-time colleagues) + bank holidays + annual leave purchase scheme
- Wellbeing days - 2 paid days per year (pro rata for our part-time colleagues)
- Excellent pension scheme, life assurance, Bupa health cashback plan and EAP
- Car Benefit scheme, Cycle to Work scheme
- Home & Tech - apply to buy any Home & Tech items from 'Currys' & 'IKEA', up to £1000, and spread the cost over 12 months, interest free.
- Blue Light Card scheme
- You Did It Awards - recognition awards from £100-250.
Additional Information
To comply with UK legislation, we cannot accept applications from candidates under the age of 18 as the successful candidate will be required to work on their own in the shop without the aid of other staff.
Supporting statements and anonymisation
Please submit a Word version of your CV as it will be anonymised by our recruitment system when you apply for a role. Our system is unable to anonymise supporting statements and heavily formatted CVs. Please could you remove any personal information including your name before you upload to support our inclusive recruitment process. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us if invited for interview.
Equal opportunities & Disability Confident Scheme
Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria under the Disability Confident Scheme. Please note that on occasion, due to high numbers of applications, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.
Is this the job for you? We know that men, of all backgrounds, and men and women from Black, Asian and minority ethnic backgrounds are currently under-represented in our workforce, and we want to change this! So, we are particularly keen to hear from applicants from these groups.
Reasonable adjustments
Disabled job seekers can access reasonable adjustments at any stage of the recruitment process. All requests for reasonable adjustments are considered on a case-by-case basis, in collaboration with the disabled job seeker to best meet their needs, by contacting the Recruitment Team. Disability disclosures will be kept confidential and only shared on a need-to-know basis to support the implementation of adjustments. Disclosures will not be used to inform hiring decisions.
Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.
Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.
Posted on: 20 July 2026
Closing date: 27 July 2026 at 10:49
Job ref: Ret03766
Tags: Retail / Sales
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Exeter, Devon (On-site)
Bridgwater, Somerset
Taunton, Somerset
Plymouth
£35-£50/hour therapy, £45-£50/hour supervision (full rates in job pack)
Part-time (Up to 3 clients or 2 groups (or a combination) per week to start)
Contract (2 years)
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Job description
Every week, people who've fled war, violence and persecution find somewhere to feel safe again - with one of our therapists. We're recruiting self-employed sessional psychotherapists, counsellors and supervisors across Devon, Somerset and Bristol.
We believe everyone deserves the chance to rebuild their life after trauma. We provide free, long-term psychotherapy to refugees, people seeking asylum and people who've experienced trafficking, alongside training and supervision for people working with trauma across the South West. We're a warm, small team, built on the values of Compassion, Collaboration and Courage.
This job is for you if…
- You're a qualified psychotherapist or counsellor with a humanistic and/or integrative training, registered or accredited with a professional body (e.g. UKCP, BACP)
- You care about supporting refugees and people seeking asylum, and can commit to at least two years with us
- For supervisor roles: you also have additional training in supervision and experience working directly with this client group
We strongly encourage applications from therapists with lived experience of the asylum process, and from Global Majority and ethnically minoritised backgrounds. Don't meet every requirement? Apply anyway - we'd still love to hear from you.
What we offer
Free monthly group supervision, free use of our therapy rooms, ongoing CPD, and free onboarding and training covering trauma-informed practice, cross-cultural work, and working with interpreters.
Key details
Basis: Self-employed, minimum two-year commitment
Location: Plymouth or Exeter (Devon), Bridgwater, Taunton or Weston-super-Mare (Somerset), or Bristol
Hours: Minimum 2-3 hours per week, arranged directly with your clients
Pay: £35-£50 per session/hour depending on type (full breakdown in the job pack)
Before you apply
Please read the full job pack and our Impact Report - they cover the organisation, team, role, responsibilities and pay in detail. We're also hosting an optional online information session on 27th July at 7pm. Registration details can be found in the downloadable Job Pack.
How to apply
Answer the screening questions and attach your work history and experience in whatever format is easiest (CV, LinkedIn Profile or using our simple template).
You're welcome to apply by video, or voice note instead, please contact us arrange this - details in the Job Pack - or if you have any questions, including reasonable adjustments.
Timeline
Deadline: 17th August 9am · Outcome by: 25th August · Interviews: 1st & 3rd September (online) · Induction: 19th September (online) · Client work begins: 1st October
Application Instructions
Please answer the screening questions and attach a CV. You don't need a polished CV for this - use whichever of these suits you best:
Your CV, if you have one up to date
Your LinkedIn / website profile
Our short background template (provided below) which covers the basics
Organisation
Trauma Foundation South West
View profile
Registered Charity
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Registered Charity
1 - 5
We improve mental health in people fleeing torture, oppression and war and those who work with them.
Posted on: 18 July 2026
Closing date: 17 August 2026 at 09:00
Job ref: TFSW002
Tags: Counselling, Mental Health, Modern Slavery / Human Trafficking, Psychology / Therapy, Refugee / Immigration
The client requests no contact from agencies or media sales.
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London, Greater London (On-site)
£44,014 to £45,923 per annum pro rata - plus 10% pension supplement
Full-time
Permanent
Job description
This is an exciting opportunity to join our team as Senior Advice Session Supervisor. You will lead a team of staff and volunteers in providing high quality information and advice services across our two main offices in Peckham and Walworth by face to face, telephone and digital access channels.
The role includes:
- Supervising advice and information sessions
- Undertaking advice and research and campaigns work
- Deputising for the CAS Service Manager in helping to ensure the smooth running of the Service
- Assisting in preparing monitoring and project reports
- The support and supervision of a team of paid staff and volunteers
To be successful in this role you will need:
- A minimum of one year’s experience in the supervision of advisers. This should include an understanding of the provision of staff and volunteer support, supervision, development and motivation.
- Recent experience of advice work including advising or supporting on complex cases in social welfare law.
- Knowledge of the type of social policy issues facing the local community, and a commitment to influencing social policy.
- A commitment to the Citizens Advice aims, principles and equal opportunities policies
Closing date: 9am Tuesday 4th August 2026
Interviews: Friday 7th August 2026
Organisation
Refreshed on: 16 July 2026
Closing date: 31 July 2026 at 23:30
Tags: Advice / Information, Advocacy
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Richmond, Greater London (Hybrid)
£35,712 per annum + pension contribution
Full-time
Permanent
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job description
Join Citizens Advice Richmond as an Advice Session Supervisor
Citizens Advice Richmond, a local charity with over 85 years’ experience delivering free, independent and impartial advice, is seeking an experienced Advice Session Supervisor to join our team. This role is the backbone of our service quality: you’ll mentor and support our paid and volunteer advisers, champion quality, and help ensure clients across the borough receive the life-changing advice they need.
You will manage and supervise advice sessions across all channels – face-to-face, telephone and email – supporting advisers and assessors, carrying out quality assurance and independent file reviews, identifying training needs and keeping advice knowledge up to date. The role combines leadership, quality assurance and hands-on advice work within a friendly, diverse team.
The Opportunity: Why This Role Matters
This is an exciting opportunity to join our dedicated team as an Advice Session Supervisor. This role is the backbone of our service quality. You won’t just be managing sessions; you will be a mentor, a quality champion, and a key support for our passionate team of paid and volunteer advisers who are on the frontline of helping our community.
Working within a collaborative team of supervisors, you will ensure the advice we provide across all channels—face-to-face, telephone, and email—is of the highest standard. This is a role with real impact, where your guidance directly helps individuals develop their skills and ensures our clients receive the life-changing support they need.
For more information and how to apply, please see the job pack attached.
What We Offer
- Annual leave of 28 days per year
- A pension contribution scheme
- Flexibility, with hybrid working arrangements considered depending on service needs.
- A strong commitment to your professional development, with ongoing training opportunities
- A positive and supportive working environment in a friendly and diverse team
Organisation
Posted on: 08 July 2026
Closing date: 07 August 2026 at 23:30
Tags: Advice / Information, Social Care / Development, Advocacy, Programme Management, Social / Support Work
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Walton-on-Thames, Surrey (On-site)
£33,000
Full-time
Permanent
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job description
Role purpose:
To deliver comprehensive, client-focused debt management advice and supervision
Key responsibilities:
- Manage debt casework with professionalism and care
- Attend weekly outreach sessions and fulfil funder obligations
- Supervise volunteer debt case work and complete a monthly debt IFR
- In conjunction with Case Checkers and Advice Session Supervisors, help monitor the quality of advice given to debt clients and identify where further support is needed
- Contribute to reporting for CAEW and our funders, including FCA and Consumer Duty requirements
Other
- Attend regular meetings of paid staff and volunteers as required
- Ensure that Citizens Advice and the office’s policies in relation to confidentiality, equal opportunities and anti-discrimination are observed and actively promoted
- Abide by Health and Safety policies and procedures and share responsibility for your own safety and that of colleagues, clients, and visitors to the office
- Undertake any other duties as are necessary to ensure the effective delivery and development of the service and which are commensurate with the responsibilities of this post
Person specification
Essential:
1. Accredited (MaPS/Wiseradviser) Debt Case Worker/Specialist
2. A thorough knowledge of benefit and debt management advice gained through working/volunteering at Citizen’s Advice
3. Experience of working to prescribed quality standards
4. Ability to communicate effectively both orally and in writing
5. Ability to prioritise own work and the work of others, meet deadlines and manage workload in a pressured environment
6. Ability to give and receive feedback objectively and sensitively and a willingness to challenge constructively
7. A flexible approach and the ability and willingness to work as part of a team
8. Ability to monitor and maintain recording systems and procedures, using IT as appropriate
9. Understanding of and commitment to the aims and principles of the Citizens Advice service and its equal opportunities policies
Desired:
10. Experience of supervising staff or volunteer workers to achieve required standards
11. Approved DRO Intermediary
Staff Benefits
- 6% Employer Pension Contribution
- Employee Assistance Scheme
- Ongoing personal training and development
- A company that is committed to its employees, valuing their knowledge, creativity, and flexibility
- The chance to work with amazing people and a nationally recognised charity
Organisation
Posted on: 02 July 2026
Closing date: 01 August 2026 at 23:30
Tags: Advice / Information, Social Care / Development, Advocacy, Social / Support Work
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