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This role offers the unique opportunity to make a tangible difference in the lives of individuals facing financial challenges, providing them with the guidance, support, and tools they need to navigate complex debt issues.
Annual Leave: 28 days plus Bank Holidays (part time pro-rata)
Location: Sefton, Merseyside
Pension: 7% (If you pay at least 1% salary contribution we top up to the required 8%)
What we offer to our staff
- A contribution of 7% of your salary into a Stakeholder Pension
- Consideration for Hybrid working options
- Professional and advice sector recognised training
- Cycle to work scheme.
- Free VDU eye care test
- Employee Assistance Programme
We are looking for a dedicated and knowledgeable Welfare Benefits Caseworker Supervisor to join our team at Citizens Advice Sefton. This is a key role supporting both clients and colleagues by delivering high-quality benefits advice and providing technical supervision and guidance to team members.
You’ll work directly with clients to help them navigate complex welfare benefit issues, manage appeals, and ensure their entitlements are maximised. Alongside your casework, you will provide day-to-day support to advisers and caseworkers, offering technical guidance, quality assurance, and mentoring to ensure excellent standards across the service.
You will help maintain a strong team culture, contribute to service development, and ensure that our work continues to meet Citizens Advice quality standards and the needs of our local community.
This is a great opportunity to join a well-established local charity with a supportive team of advisers and caseworkers who are committed to making a real difference in people’s lives.
92% of our clients agree or strongly agree that they would recommend our advice service to others.
If you have in-depth knowledge of welfare benefits, strong interpersonal skills, and experience supporting others in an advice setting, we would love to hear from you.
Application is via online application form on our website.
Please note: Closing date for applications: 26th June 2026 - 6pm
In-person interviews to be held: Week commencing 29th June 2026
Empowering individuals in Sefton with free, confidential advice and support to resolve problems and improve their lives and communities
SMART London is looking for a compassionate, organised and community-minded Community Café Cook & Supervisor to help lead our welcoming Community Café & Wellbeing Hub in Chelsea, run in partnership with Open Age.
This is far more than a kitchen role. Our pay-as-you-feel café is a safe and inclusive community space where people come not only for affordable, healthy food, but also for connection, dignity and support. We work alongside people who may be experiencing mental health challenges, loneliness or social exclusion, and we believe everyone deserves to feel valued and welcomed.
We are looking for someone who can create delicious, nutritious meals while also helping foster a calm, supportive and positive environment for volunteers, staff and visitors alike.
What You’ll Be Doing
You will oversee the day-to-day running of the café kitchen, including:
- Planning and preparing simple, healthy, low-cost meals and snacks
- Making creative use of surplus and donated food
- Supervising and supporting volunteers
- Maintaining high standards of food hygiene and health & safety
- Creating a warm, welcoming café environment
- Supporting people sensitively and confidently
- Managing stock, supplies and basic record keeping
- Working collaboratively with SMART and Open Age colleagues to ensure the café continues to thrive as a community hub
About You
We’re looking for someone who is:
- Experienced in preparing fresh, healthy food in a café, kitchen or community setting
- Calm, patient and approachable
- Confident supervising volunteers or staff
- Comfortable working with people from diverse backgrounds and experiences
- Passionate about inclusion, wellbeing and community connection
- Organised, reliable and able to work independently
- Knowledgeable about food hygiene and kitchen health & safety standards
Experience of working alongside people with mental health needs, or within community or voluntary sector settings, would be highly valued.
Why Join SMART?
At SMART, we believe recovery is possible for everyone. We work alongside people to build confidence, reduce isolation and create opportunities for connection and wellbeing.
This role offers the chance to make a genuine difference every day — using food, conversation and community as tools for inclusion and recovery.
If you are someone who cares deeply about people and community, and enjoys creating welcoming spaces where everyone feels they belong, we would love to hear from you.
To Apply
Please submit your CV and a short supporting statement explaining why you are interested in the role and how your experience matches the person specification.
We particularly welcome applications from people with lived experience of mental health challenges, and from candidates from underrepresented communities.
The client requests no contact from agencies or media sales.