Supervisor jobs

SMART London is looking for a compassionate, organised and community-minded Community Café Cook & Supervisor to help lead our welcoming Community Café & Wellbeing Hub in Chelsea, run in partnership with Open Age.

This is far more than a kitchen role. Our pay-as-you-feel café is a safe and inclusive community space where people come not only for affordable, healthy food, but also for connection, dignity and support. We work alongside people who may be experiencing mental health challenges, loneliness or social exclusion, and we believe everyone deserves to feel valued and welcomed.

We are looking for someone who can create delicious, nutritious meals while also helping foster a calm, supportive and positive environment for volunteers, staff and visitors alike.

What You’ll Be Doing

You will oversee the day-to-day running of the café kitchen, including:

• Planning and preparing simple, healthy, low-cost meals and snacks
• Making creative use of surplus and donated food
• Supervising and supporting volunteers 
• Maintaining high standards of food hygiene and health & safety
• Creating a warm, welcoming café environment
• Supporting people sensitively and confidently
• Managing stock, supplies and basic record keeping
• Working collaboratively with SMART and Open Age colleagues to ensure the café continues to thrive as a community hub

About You

We’re looking for someone who is:

• Experienced in preparing fresh, healthy food in a café, kitchen or community setting
• Calm, patient and approachable
• Confident supervising volunteers or staff
• Comfortable working with people from diverse backgrounds and experiences
• Passionate about inclusion, wellbeing and community connection
• Organised, reliable and able to work independently
• Knowledgeable about food hygiene and kitchen health & safety standards

Experience of working alongside people with mental health needs, or within community or voluntary sector settings, would be highly valued.

Why Join SMART?

At SMART, we believe recovery is possible for everyone. We work alongside people to build confidence, reduce isolation and create opportunities for connection and wellbeing.

This role offers the chance to make a genuine difference every day — using food, conversation and community as tools for inclusion and recovery.

If you are someone who cares deeply about people and community, and enjoys creating welcoming spaces where everyone feels they belong, we would love to hear from you.

To Apply

Please submit your CV and a short supporting statement explaining why you are interested in the role and how your experience matches the person specification.

We particularly welcome applications from people with lived experience of mental health challenges, and from candidates from underrepresented communities.

Crisis is the national charity for people experiencing homelessness. We have embarked on our new 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.

Our shops generate valuable income to support our services, create opportunities for homeless people to learn new skills and contribute to Crisis’ work in the community. They have a unique contemporary visual identity and are dynamic and creative places to work.

Location: Camberwell - 223-225 Walworth Road, London, SE17 1RE

Hours:  40 hours per week, five days over a seven-day rota

Salary: £29,639 per annum

Contract type: 3 months Fixed Term Contract

About the role

We have a fantastic opportunity for a Shop Supervisor to make a difference and deliver positive social impact in the local community while also raising money to fund Crisis’ work ending homelessness.

You will play a key role in delivering customer service and supporting volunteers, as well maintaining the look and feel of the shop and processing stock. You will work towards ambitious sales and training targets, maximising the impact on our mission to end homelessness.

This is a unique retail opportunity where you will also be involved in delivering on the job training for Crisis members, supporting them to gain the skills and confidence needed in the workplace. You will work collaboratively with your team and will have opportunities to build your own skills and career progression.

About you

To be successful in this role you will have significant retail or customer service experience alongside a genuine interest in charity retail. You will be seeking a challenge that stands out from other retail roles and will be looking to build a career in this sector. You will be committed to Crisis’s values and mission to end homelessness.

Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.

Working at Crisis

Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.

Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.

As a member of the team, you will have access to a wide range of employee benefits including:

• A competitive salary. Please note, our salaries are fixed to counter inequity and we do not negotiate at offer stage.

• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy. 

• Pension scheme with an employer contribution of 8.5% 

• 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave.

• Enhanced maternity, paternity, shared parental, and adoption pay.

• Wellbeing Leave to be used flexibly And more! (Full list of benefits available on website) 

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

How do I apply?

Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.

Closing date: Thursday 4th June 2026 at 23:59

Interviews will take place: Week commencing 8th June 2026, in-person

Accessibility

We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please contact our Talent Acquisition team to discuss how we can help.

For more information about our work please visit our website

Registered Charity Numbers: E&W1082947, SC040094

We are currently looking to recruit an Advice Session Supervisor. Experience in this role would be beneficial, but we will accept a Trainee Post for the right candidate. 

Working at Citizens Advice Hertsmere offers many rewarding benefits, both personally and professionally. It provides the opportunity to make a real difference in people’s lives by helping individuals navigate challenges such as debt, housing, employment, and legal issues. This work can be highly fulfilling, as you directly support members of your community during difficult times. It also helps develop valuable skills, including communication, problem-solving, empathy, and teamwork, which are useful in many career paths. Additionally, Citizens Advice Hertsmere provides training and ongoing support, creating a positive and inclusive environment where staff and volunteers can grow in confidence and knowledge. Overall, this is a meaningful role that combines community impact with personal development. 

Job Description: Advice Session Supervisor 
Location: Hertsmere including Bushey and Potters Bar 

Role Purpose 

To supervise the delivery of high-quality advice services across multiple channels (face-to-face, telephone, email, webchat), ensuring that clients receive accurate, timely, and empathetic support. The Advice Session Supervisor will lead and support a team of advisers and volunteers, uphold Citizens Advice standards, and contribute to service development and quality assurance. 

Key Responsibilities 

Session Supervision 

• Oversee daily advice sessions, ensuring smooth operation and effective client service. 

• Provide real-time support and guidance to advisers and volunteers. 

• Manage session logistics including rota coordination and resource allocation. 

• Assisting with call back and responding to email enquiries 

Quality Assurance 

• Conduct case checks and file reviews in line with Citizens Advice quality standards. 

• Identify and address advice quality issues and training needs. 

• Support continuous improvement through feedback and coaching. 

Staff and Volunteer Support 

• Assist in the induction, training, and development of new and existing volunteers and staff. 

• Provide mentoring and technical support to ensure competence and confidence. 

Service Monitoring and Reporting 

• Monitor service delivery against KPIs and targets. 

• Support the Advice Services Manager in identifying trends and service gaps. 

Research and Campaigns 

• Encourage and support the collection of evidence for social policy work. 

• Promote awareness of local and national campaigns. 

Person Specification 

Essential Criteria 

• Proven experience supervising advice sessions or delivering generalist/specialist advice. 

• Strong working knowledge of key advice areas (e.g., welfare benefits, housing, debt). 

• Ability to meet Citizens Advice competence requirements. 

• Excellent interpersonal, communication, and organisational skills. 

• Commitment to equality, diversity, and inclusion. 

Desirable Criteria 

• Experience working within the Citizens Advice network. 

• Familiarity with Citizens Advice case management and quality assurance systems. 

• Ability to adapt to changing service needs and work flexibly. 

Working Conditions and Benefits 

• Competitive Salary 

• 6 weeks annual leave 

• Workplace Pension 

• Contractual Sick Pay 

• Free Parking 

NCRC is a charity (Charity Number 1082243) working to support families and individuals in the local community who are in need by reason of their youth, infirmity or disablement, poverty or social & economic circumstances.

The CFP Basingstoke is one of NCRC’s projects and supports these objectives by running a furniture & household goods reuse service which allows people to donate items knowing that they will be put to good use in helping others to improve their living conditions and benefiting the most vulnerable members of our local community. The project also provides supported volunteering opportunities and accredited training to adults with learning disabilities, physical disabilities and/or mental health issues, young people at risk of exclusion from education and youth offenders.

The Retail Supervisor plays a key role in supporting the day-to-day operations of the CFP Basingstoke shop. This role involves supervising a diverse team of volunteers and supported volunteers, ensuring a welcoming and efficient retail environment, and occasionally assisting with furniture collections and deliveries by driving the 3.5 tonne project van.

This is a new position within CWJ, and will involve working with our CEO, Harriet Wistrich, on potential miscarriages of justice relating to women who have offended in response to male violence. Cases will range from convictions arising from coerced offending, counter allegations, victims of trafficking and grooming gangs, to advising on appeals by those convicted of murder or manslaughter at the CACD and CCRC.

We would consider the role at 30 hours per week.

Role Purpose

To lead and supervise legal work challenging the criminalisation of women who have been prosecuted for offences that have arisen as a result of male violence, coercion or abuse. The role will provide expert oversight of complex criminal appeals and review cases, ensuring that women’s experiences are properly recognised within the legal process and that cases are progressed to the highest professional standard using a feminist, trauma‑informed approach.

Key Responsibilities

Key Responsibilities:

• Lead and supervise criminal appeals and reviews for women prosecuted in the context of male violence, coercion, or abuse.

• Manage a caseload of strategic criminal appeals, ensuring trauma-informed and feminist legal practice.

• Maintain Legal Aid Agency supervisor status and compliance.

• Supervise and support junior legal staff.

• Collaborate with partner organisations and contribute to CWJ’s litigation strategy.

• Engage in training, media, and sector-wide advocacy.

Essential Criteria:

• Qualified solicitor or barrister (England & Wales) with at least three years’ post-qualification experience.

• Meets Legal Aid Agency criteria for criminal appeals supervisor.

• Strong experience in criminal law, especially appeals and legal aid casework.

• Commitment to CWJ’s feminist values and anti-oppression approach.

• Excellent communication and self-management skills.

• Understanding of issues affecting disadvantaged and marginalised groups, especially violence against women and girls.

*Women-only: We deal directly with victims of sexual violence, therefore it is a genuine requirement that this is role is carried out by women only - Genuine Occupational Requirement (GOR), Schedule 9 (Work; Exceptions), Part 1 (Occupational Requirements), of the Equality Act (2010) applies