Supporter database officer jobs

Drive the next chapter of the Surrey Hills Society - a thriving countryside charity in the Surrey Hills.

Are you an entrepreneurial leader with a passion for nature, community engagement, and sustainable development? Do you want to play a pivotal role in shaping the future of a much-loved environmental charity?

The Surrey Hills Society is seeking its first Chief Executive Officer to lead our dedicated team and volunteers, sustain and grow our vibrant membership, and develop long-term funding to support our work across one of England’s most treasured National Landscapes.

About Us

The Surrey Hills Society is a well-established independent charity with a 15-year track record of engaging communities in environmental, cultural, and educational activities. We run 40+ events each year and are closely partnered with the Surrey Hills National Landscape and other local organisations. Our reach and impact have grown significantly in recent years through funded projects like the National Lottery Heritage Fund's Growing Together and the South East Surrey Care Farm Pilot, alongside a strong and active membership.

This is an exciting time to join us as we transition from a volunteer-led model to a more professional and sustainable structure—with the CEO at the helm.

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About the Role

As CEO, you will lead the strategic and operational development of the Society, with a particular focus on:

 •  Fundraising & income generation – developing and securing grants, donations, and earned income

 •  Team leadership – line managing a small staff team and supporting a wide network of volunteers

 •  Stakeholder engagement – acting as the public face of the Society and deepening key partnerships

 •  Strategic planning – creating a 3-year vision and business plan for long-term sustainability

 •  Programme oversight – ensuring delivery of existing and new conservation and community projects

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About You

We’re looking for a resourceful, proactive leader who combines strategic thinking with hands-on delivery. You’ll need:

 •  Proven fundraising experience (grants, trusts, individuals, corporates)

 •  Leadership skills with experience managing staff and/or volunteers

 •  Confidence in managing budgets and business planning

 •  Excellent communication and relationship-building skills

 •  A genuine passion for the countryside, community engagement, and conservation

Experience with membership models, event programming, or working in a similar community/landscape context would be an advantage.

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What We Offer

 •  Flexible, home-based working (3 days/week)

 •  A supportive, purpose-driven team environment

 •  The chance to shape a unique, growing charity at a critical point in its evolution

Do you love databases and have experience working with IUCN Red List data?

If so, this is the role for you! 

Day-to-day you will manage the SHOAL database as the person responsible for collecting, collating and presenting the data relevant to all of SHOAL’s activities, partners, programmes and projects.

The primary set of data you will be managing is the SHOAL 1,000 Fishes Database. This is a database of more than 2,000 fish species that will require constant updates on their conservation status from experts and partners.

You will be a key person in collaborating with potentially hundreds of partners across the world to ensure that our database of priority species adequately reflects the action on the ground for each species.

To stand out you will bring your passion for conservation to the overlooked issue of the freshwater biodiversity crisis. You will be comfortable working in a small team, be self-motivated, and able to work independently, with a willingness to learn and adapt. Your interpersonal and communication skills in holding external relationships set you apart.

If this sounds like you, we’d love to hear from you.

Closing date: 28th July 2025 12 noon

First stage interviews (Zoom):  W/C 4th August 2025

Second stage interviews (Zoom): W/C 11th August 2025

Synchronicity Earth’s mission is clear: we blend passion and action to provide safe havens for endangered species, support communities living in harmony with nature, and turn conservation into a worldwide effort. By joining, you're not just taking part; you're weaving your own story into a future that's brighter and sustainable for all.

We understand that life sometimes takes unexpected turns, and we welcome candidates who may have taken a career break. Your unique experiences and fresh perspective will only enhance our team's diversity and strengthen our ability to tackle the complex challenges facing our planet. We welcome applications from people of all backgrounds for this role, particularly non-graduates, and are happy to discuss flexible working arrangements.

Candidates from Black, Asian, and Minority-Ethnic (BAME) backgrounds and people with disabilities who meet the criteria (in the section of the job description headed ‘What you will bring to the team’) and opt-in to our Guaranteed Interview Scheme will enter the first recruitment stage. You can find more information in the Guaranteed Interview Scheme and Recruitment Process document.

Team: Data & Analytics

Location: Remotely, UK

Work pattern: 35 hours per week, Monday to Friday

Salary: Up to £42,750.72 per annum

Contract: Permanent

We are the UK’s largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them.

Will you join us and make life better for cats?

Responsibilities of our Senior Data Integrity Officer:

• The Senior Data Integrity Officer is a key role in our Data & Analytics team and is responsible for managing Cat Protection’s supporter centric Extract, Transform, and Load (ETL) data loading system processes, ensuring timely processing, data governance compliance and following best practice.
• This role leads three Data Officers to improve our data architecture - increasing ingestion of data, building new import routines, improving and documenting dataflows and processes and automating as much manual processing as possible from numerous data sources.

About the Data & Analytics team:

• The Data & Analytics team are a department of 14 people in the Marketing & Income Generation directorate consisting of three sub-teams : data processing, data selections and data analytics.
• The data processing sub-team are responsible for importing supporter data into our main CRM from numerous different data sources and developing the import routines to do so, they are also responsible for data integrity; ensuring data is accurate and up to date, and maintaining our single customer and supporter view.

What we’re looking for in our Senior Data Integrity Officer:

• Significant experience working with a CRM system and database
• Experience of using ETL (extract, transform, load) import tools for example Blender
• Leading on projects to build and improve inward data flows and processes
• Proven experience of measuring and improving data quality, through development of documentation, validation rules and data cleaning
• Knowledge of fundraising CRM database for example Care, Dynamics or similar
• Excellent knowledge and understanding of data protection legislation including GDPR and PECR

What we can offer you:

• range of health benefits
• 26 days’ annual leave plus bank holidays, increasing with length of service
• Salary Finance, which empowers you to take control of your financial wellbeing
• and much more, which you can learn about

Interested? Here’s how to apply:

Application closing date: 14th July 2025

Video Screening: Late July 2025

Virtual interview date: August 2025

Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to.

If you’re enthusiastic about this opportunity but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable.  You may be just the right candidate. 

If successful, your recruitment journey will include:

1.Anonymised application form

2.Video screening

3. Virtual interview via Microsoft Teams

Please note, the process may change slightly dependent on application numbers. We will inform you of any relevant changes.

What you will be achieving

As People Assistant, you will be supporting an established People and Culture (P&C) team to deliver an efficient and accurate P&C administration service across the Academy, ensuring that all P&C records are maintained properly. You will have some admin experience, which could be easily transferred to working in a P&C team. There will be opportunities to grow and develop in the role and get involved in wider cross-team working projects.

The People and Culture function forms part of the Directorate team. The team includes the Head of People and Culture, two People Business Partners and two People Assistants (including this role).

The wider Directorate team is responsible for supporting big annual Corporate Events. The team also supports and provides administrative support to the Chief Executive (CEO), President, Officers and Senior Leadership Team.

What you will be doing

• Supporting the People Business Partners in managing the recruitment activity. Recording diversity information after each recruitment round, ensuring it is available for annual analysis.
• Managing the new starter admin process, including conducting reference checks, induction meetings, and ensuring line managers follow the induction and probationary procedures.
• Undertaking P&C administration, including updating the HR employee database (Cezanne), P&C spreadsheets, preparing correspondence, and responding to external reference requests.
• Maintaining and updating information on the staff organogram and number of permanent/fixed-term posts on a monthly basis.
• Supporting the People Business Partner to prepare payroll administration and paperwork.
• Monitoring the sick leave and annual leave processes - escalating any potential issues to the People Business Partners and Head, as appropriate.
• Supporting the People Business Partners with any training administration, booking paperwork, and supporting training day coordination.
• Being the super user of the HR system.
• Updating any changes in the system, as and when needed.
• Supporting Academy away days.
• Supporting the People Business Partners in systems development work, as necessary.

What you’ll bring to the role

• The ambition to study towards CIPD level 3, or be studying towards.
• Experience of doing admin (within a P&C department would be an advantage).
• Some experience of dealing with people at all levels.
• Excellent IT skills, working with databases (experience with HR databases would be an advantage).
• Good literacy and numeracy skills

Benefits

• Salary progression framework.
• Hybrid and agile working.
• 29 days' annual leave, including Christmas closure dates, plus bank holidays.
• Regular organisation-wide Wellbeing Days.
• Pension (the Academy offers a flexible contribution structure with a minimum employer contribution of 8% up to a maximum of 13% of gross salary, with an employee contribution ranging from 3% to 8%).
• Life assurance.
• Vitality Private Medical Insurance, on completion of probation.
• SimplyHealth Cash Plans, on completion of probation.
• Season ticket travel loan (interest-free), on completion of probation.
• Cycle to work scheme, available on completion of probation.
• Family-friendly benefits - enhanced maternity and paternity leave (subject to qualifying period), coaching for parents returning to work.
• Subscription to Headspace and Class Pass.
• Staff training to support your development, including EDI training.

For more information and to apply, please visit our careers portal.

Closing date: 5.00pm on Thursday 17 July 2025.

Interview dates: Thursday 24 & Friday 25 July 2025 (likely held online).

Day Care Officer – Day Care Centres 

Age UK Camden Day Care Centres are looking to recruit a Day Care Officer to cover  20 hours a week in shifts (4 x 5 hours) across our two Day Care Centres. 

There is a need to be flexible to be able to cover all days Monday to Friday and days are subject to change based on the rota. 

We are also looking to recruit a Day Care Officer on a 25 hour week for maternity cover on a fixed term contract starting on the 1st September 2025 for 39 weeks. 

Our Centres provide a wide range of activities as well as being a specialist Day Care Centres caring for older people with complex needs. The Day Care Centres also provide a hot lunch and a range of special events. We have a dedicated, specialist team supporting people with care needs, including those living with mild - moderate dementia and complex needs. 

The successful candidates will: 

• Have shared responsibility in the team for the implementation of a comprehensive service of care and support for service users 

• Act as a key worker for individual clients

• Deliver holistic and person centred wellbeing services which provide service users with social interaction and support to maintain their personal interests. 

Salary: Starting at SCP 4 £25,209.19 pa incl. London Weighting for 35 hpw - pro rata for part time which is £14,405.25 for 20 hours per week and £18,006.56 pa for a 25 hour week) 

(Staff work across both centres so need to be able to travel to Kings Cross and Hampstead.  Shifts range in times across the day and you must be able to work all the various shifts) 

Contract Type: Permanent 

Closing date: Monday 21st July 2025 - 5pm 

Interview date: TBC 

To Apply and for more information please click on the link below: 

Job Openings 

Please state on your application which role/s you are interested in. 

As part of the application process you will be asked to submit a completed application form demonstrating how you meet the shortlisting criteria in the Person Specification. Please also complete and return the criminal convictions declaration form. 

Age UK Camden is an Equal Opportunities and London Living Wage Employer.  Registered Charity No. 293446 

SEEAC is hiring a Welfare Support Officer (full-time or 4 days/week, 6-month maternity cover) to join our small, dedicated team supporting members of East and Southeast Asian communities in the UK.

SEEAC is a non-profit organisation that provides community-based support, especially to migrants, refugees and others facing marginalisation.

This role provides vital welfare advice, casework, and safeguarding support, including for those affected by hate crimes.

We're looking for someone with 3+ years’ experience in community or non-profit work, strong knowledge of UK welfare systems, and fluency in English and at least one ESEA language.

Key Responsibilities

• Promote and champion welfare within the community
• Provide confidential and objective casework advocacy for service users
• Safeguard the rights of survivors and witnesses of hate crimes, discrimination, and exploitation
• Administer SEEAC’s free mental health support services
• Offer welfare advice and emotional support tailored to individual needs
• Signpost service users to relevant external welfare and specialist support services
• Conduct proactive research into available support services beyond SEEAC's remit
• Maintain confidentiality, data protection, and safeguarding practices at all times

Qualifications

• Minimum 3 years' professional or volunteer experience in community/non-profit settings, particularly in social justice
• Proven ability to communicate clearly, listen actively, and solve problems
• Knowledge of UK welfare systems and external support networks
• Experience managing casework databases and contributing to project budgeting
• Fluent in English and at least one ESEA (East and Southeast Asian) language
• Strong sense of responsibility, with commitment to safeguarding and confidentiality

Preferred Qualities

• Experience working with ESEA or other racialised/migrant/minoritised communities
• Familiarity with ESEA cultures and issues affecting these communities
• Exceptional interpersonal skills; able to build trust quickly with diverse stakeholders
• Lived experience related to migration, asylum, or refugee backgrounds is encouraged

Benefits

£29,120 - £30,576 per annum FTE (full-time equivalent) pro rata plus pension contribution. Flexible homework is offered in a hybrid setting, with in-person work based at the SEEAC office in East London. To create a better collaboration with other staff members, SEEAC, however, require all staff members to work in the office or on-site occasionally as required. Opportunities for skills development training are offered. This is a 6-month fixed-term contract, on a full-time or 4-days/week part-time (0.8 FTE) basis, for a September start. SEEAC’s full-time is 5 days per week (35hrs per week).

How to apply

If you would like to join our growing team, please submit your CV and a brief cover letter outlining what you can bring to this role. Applications should be titled ‘Welfare Support Officer’. The closing date for applications is Sunday, 20th July, 2025.

Purpose
This vital Data Officer role will support the Data Team in maintaining and developing the supporter relationship database (Salesforce NPSP), providing high quality support to CBM UK staff. You will be part of a dynamic & highly skilled Fundraising and Communications team, dedicated to inspiring people in the UK to help transform lives in some of the world’s poorest places.
Key Responsibilities
The Data Officer supports the Data Team to effectively use and maintain the fundraising database across the organisation to increase fundraising, communications and engagement potential.
1.Salesforce Maintenance and Support
a)Support with maintenance and administration of the supporter relationship database(Salesforce NPSP) and suite of Salesforce apps.
b)Provide first line support to members of staff responding to queries and issues.Escalate more complex issues to Senior Data and Insight Officer and Data and InsightManager as appropriate.
c)Import data and income into Salesforce from external data sources
d)Support Fundraising & Communications team in producing data for direct marketingappeals and carry out data checks to ensure data accuracy.
e)Perform data de-duplication and cleansing to ensure the accuracy and integrity of thedatabase, ensuring compliance with organisational policies and regulations
f)Assist the Fundraising & Communication team in building reports and dashboards todeliver timely and critical information.
g)Provide Salesforce training to new and existing users and support the development ofuser guides and training resources.
2.Other
(a)Contribute to a positive, inclusive working culture that reflects CBM UK’s values andcommitment to impact. Promote cross-team collaboration and innovation.
(b)Work collaboratively with colleagues across teams to support integrated working andshared learning.
(c)Undertake any other duties as required by the Data and Insight Manager andDirector of Fundraising, Impact & Communications.

Please downoad the Recruitment Pack for full details.

Job Summary
We are seeking a dedicated and detail-oriented Business / Operations Manager to join our team. The ideal candidate will play a crucial role in ensuring the smooth operation of our office by providing comprehensive administrative support. This position requires strong organisational skills and the ability to manage multiple tasks efficiently while maintaining a high level of professionalism.

The Operations Manager is responsible for overseeing the business functions of the charity, ensuring efficient and compliant operations. This role covers finance, HR, IT, premises management, recruitment, health and safety, and GDPR/data protection. The successful candidate will work closely with the CEO, leadership team, and external specialists to support the charity’s mission and maintain operational excellence.

Responsibilities

Human Resources & Recruitment:

· Oversee HR processes, from recruitment to staff development, ensuring compliance with best practices.

· Manage employee relations and support performance management initiatives.

· Maintains training records and ensure all necessary training is booked for staff and volunteers.

IT & Data Management:

· Ensure the smooth running of IT services and systems.

· Oversee GDPR and data protection compliance, working with IT teams and external consultants if necessary, fulfilling the role of DPO for the charity.

Financial Oversight:

· Liaise with external accountants in relation to;

o Processing the monthly payroll

o Processing purchasing invoices ensuring all goods and services have been authorized

o Preparing and processing payments of invoices, expenses etc

· Monitor budgets, financial reporting, and ensure fiscal responsibility.

Premises Management:

· Manage the charity’s physical assets and premises, including vendor contracts and maintenance.

Health and Safety:

· Implement and monitor health and safety policies to provide a secure working environment.

Compliance & Risk Management:

· Maintain up-to-date knowledge of relevant regulations (e.g., data protection, health and safety) and ensure the charity adheres to them.

Strategic Project Management:

· Support the Head of Service in the oversight of operational projects, evaluate their success, and recommend improvements to processes.

· Any other duties from time to time as directed by the CEO or the Board of Trustees in the CEO’s absence

Management responsibilities

· Ensure that health and safety at work procedures are adhered to.

· Ensure all operating systems relating to service delivery are updated and reports generated for monitoring and evaluation, identifying and sharing any opportunities for learning.

· Prepare reports for Head of Service / CEO using DAVSS databases and co-ordinate information for funding/monitoring reports, liaise with the Fundraising team and outsourced finance team as needed in connection with external funding.

Person Specification

Essential:

· Proven experience in an operations or business management role.

· Strong financial acumen with experience in budget management.

· Excellent organisational and communication skills.

· Sound understanding of HR practices, IT management, and regulatory compliance.

Beneficial:

· A degree or at least 2 years’ operational experience in Business Management, Finance, or a related discipline.

· Relevant certifications such as CIPD (for HR), NEBOSH (for Health & Safety), AAT/CIMA (for financial management), ITIL (for IT services), or Prince2 (for project management).

· Experience or training in GDPR and data protection.

· An understanding of Domestic Abuse or the willingness to learn.

Key Competencies

· Strategic thinking and problem-solving

· Strong leadership and team management

· Ability to manage multiple priorities and work under pressure

· Effective stakeholder and vendor management

· A proactive approach to process improvement and risk mitigation

Personal Qualities

· Ability to motivate others and provide leadership

· Pro-active approach

· Excellent attention to detail as well as an ability to see the wider picture

· Commitment to excellent service provision and maintaining client confidentiality.

· Commitment to undertake training as needed

· Ability to work as part of a team and on own initiative

· A commitment to the practical application of equal opportunities and diversity.

· Integrity, honesty and reliability and a high level of respect towards others including clients, volunteers, staff, agencies, partners.

We are committed to safeguarding and promoting the welfare of adults, children, and young people, and expect all staff and volunteers to share this commitment. All roles are subject to safer recruitment practices, including an enhanced DBS check, references, and thorough vetting procedures.

We are an equal opportunities employer and welcome applications from all sections of the community, including those with lived experience of domestic abuse.

If you are looking for an opportunity to contribute to a dynamic team while developing your skills in a supportive environment, we encourage you to apply for the Operations manager role.

Join our Legacy Administration Team as the right hand to the Team Leader, where you’ll play a key role in managing a vibrant mix of specific, residuary, and reversionary bequests. You’ll help transform supporters’ final wishes into real-world impact, ensuring every generous legacy gift reaches its full potential for Marie Curie’s vital work

Description for Internal Candidates

Marie Curie is the UK’s leading end-of-life charity. We are the largest non-NHS provider of end-of-life care in the UK, the only provider across all four nations, delivering community nursing and hospice care across the country, while providing information and support on all aspects of dying, death, and bereavement. Our leading research pushes the boundaries of what we know about good end-of-life, and our campaigns fight for a world where everyone gets to have the best possible quality of life while living with an illness, they’re likely to die from.

Your Role in Our Vision

Join our Legacy Administration Team and manage a varied and active caseload of specific, residuary, and reversionary bequests. This is a pivotal role, helping to ensure that every gift left to Marie Curie is handled with care, accuracy, and respect — enabling us to continue delivering our essential services.

Legacy income is one of the most significant sources of funding for our charity. In this role, you will be responsible for safeguarding and maximising that income through diligent case management, effective communication with solicitors and executors, and a firm understanding of probate law and best practice. Your work directly contributes to our ability to care for people affected by terminal illness.

Experience across all UK jurisdictions is not essential, as full training will be provided.

Key Responsibilities

• Manage a caseload of specific, residuary, and reversionary legacies across the UK.
• Ensure Marie Curie receives its full legal entitlement, in line with Wills and settlements.
• Handle correspondence efficiently, updating records on our FirstClass 4 database and meeting internal service standards.
• Act as the lead charity where appropriate and liaise with co-beneficiaries.
• Monitor and progress open cases to ensure timely completion.
• Review estate accounts carefully, ensuring accuracy and appropriate application of tax exemptions.
• Obtain tax deduction certificates where cost-effective to do so.
• Ensure funds are allocated correctly to restricted or unrestricted purposes as specified in Wills.
• Comply with Law Society guidelines regarding Non-Contentious Costs.
• Represent Marie Curie’s interests in shared estates and collaborate with legal professionals and the public.
• Identify and escalate potential risks or disputes that may affect our entitlement.
• Seek opportunities to maximise the value of legacies and proactively manage estate assets.
• Support stewardship activity by working closely with the Legacy Marketing and Local Legacy teams.

What You’ll Need

• Proven experience in legacy administration.
• Experience working in or with the charity sector.
• ILM Certificate in Charity Legacy Administration, Law Degree, or relevant professional qualification.
• Strong understanding of probate law and estate management.
• Excellent communication and interpersonal skills.
• Highly organised with a strong attention to detail.
• Confident using digital systems and databases.

Application & Interview Process

Please find full job description here 

• As part of your online application, you will be asked for a CV and covering letter.  Please review both the advert and job description and outline your most relevant skills, experience and knowledge for the role.
• Closing date for applications: Sunday 20th July 2025 23.59pm

Salary:  £30,000 - £35,00 DOE + London Weighting £3,500 (where applicable, 2/3 days in London Office per week) 
Contract:Permanent, Full Time 
Based: UK Home Based with monthly travel to our London office or one of our hospices (Marie Curie will cover all travel costs and if required, accommodation) OR London Office Embassy Gardens based.

Benefits you’ll LOVE:

• Flexible working. We’re happy to discuss flexible working at the interview stage.
• 25 days annual leave (exclusive of Bank Holidays)
• Marie Curie Group Personal Pension Scheme (we will match your contribution up to 7.5%)
• Loan schemes for bikes; computers and season tickets
• Continuous professional development opportunities.
• Industry-leading training programmes
• Wellbeing and Employee Assistance Programmes
• Enhanced bereavement, family friendly and sickness benefits
• Access to Blue Light Card membership
• Subsidised Eye Care

Marie Curie is committed to its values, which underpin our work.  We take stringent steps to ensure that the people who join our organisation through employment or volunteering, are suitable for their roles and are committed to safeguarding all our people from harm. This includes our staff, volunteers and all those who use or come into contact with our services. We are dedicated to creating not just a safe place to work but also a supportive and rewarding one.

We are committed to a world where everyone can thrive and fulfil their potential. We are devoted to the social justice imperatives and organisational benefits of full diversity, inclusion and equity in the workplace, and are a Stonewall champion. We actively encourage and welcome applications from candidates of diverse cultures, perspectives and lived experiences.

This is a new role within the Bereavement Support Service proactively engaging bereaved families with the support service, respond to bereavement support digital enquiries, working in a team to deliver and ensure anyone seeking advice and support on bereavement is given a high-quality service in a timely way.

The aim of this post is to provide consistent, high-quality emotional support via digital channels to bereaved families who seek support from the Lullaby Trust.

Main duties and responsibilities

1. Proactively engage bereaved families with the support service, respond to bereavement support digital enquiries, working in a team to deliver and ensure anyone seeking advice and support on bereavement is given a high-quality service in a timely way.

· Assist with the setting up of new digital channels to be used by the Lullaby Trust to answer and respond to bereaved families.

· To be the primary contact for the bereavement support digital services including WhatsApp, text, webchat and other social media channels.

· Proactively engage with bereaved families through social media and other online platforms.

· Ensure any safeguarding concerns are actioned in accordance with the organisations Safeguarding policy.

· Send materials to bereaved contacts, including bereavement packs and follow up emails and ensure all documents and databases are updated with each contact in line with the department guidelines, including Raiser’s Edge, Excel databases.

· Cover and answer the bereavement support helpline and online enquiries responding within the set guidelines and KPIs for the department.

· Ensure any messages on Bereavement Support Facebook Groups are monitored and advice is given via befrienders where appropriate.

· Attend face to face events for bereaved families including family days and memorial events when needed.

· Work with Income and Engagement Team around social media bereavement support content/posts.

2. Deliver and run live bereavement themed sessions on social media

· Run monthly live sessions on social media on bereavement topics/themes, responding to comments and messages during and after the sessions, ensuring anyone seeking ongoing support is responded to and referred to relevant services .

· Work with the Engagement Team to promote live session.

· Facilitate monthly remembrance sessions.

3. Ensure the bereavement support services are promoted to those bereaved and to professionals working with bereaved families

· Assist with the recruitment and facilitation of Bereaved Families’ Panel.

· Keep up to date with the bereavement support world including joining National Bereavement Alliance, Child Bereavement Network and research around grief and bereavement.

· Attend events as required to represent the Lullaby Trust’s bereavement support services.

4. Maintain accurate records throughout all services, complying with the organisation’s recording and reporting requirements

Maintain ongoing knowledge and training on the Lullaby Trust’s advice and the scientific knowledge behind this advice.

Collate statistics, as required on areas of work within the support services team.

Assist with the services’ evaluation and impact processes.

Provide other administrative support to the team as required.

Other:

Attend and participate with external supervision sessions, managerial supervision and team and organisational meetings.

The Diocesan Office supports the Bishop of Edinburgh in the delivery of the priorities of the Diocese. It is accountable for the management and delivery of a range of services for the Diocese, particularly mission and ministry, governance, finance, buildings and communications.

The new role of Diocesan Office Finance and Support Officer has been created to re-align the workflows of the office and increase the efficiency of the small administrative team.  There is a friendly culture of sharing and collaboration amongst the staff, along with the diocese’s commitment to both personal and professional development for all staff.

The work includes bookkeeping, making payments, database entry, IT and facilities (we use an IT support company).

About the Department

Join our small but dedicated fundraising team, where no two days are the same! We play a vital role in driving forward the organisation’s objectives through a varied portfolio of income streams.

Our team oversees:

· Charity retail: managing and supporting our charity shops, which raises essential funds and increases our presence            in the community.

· Grants and trusts: researching and applying to charitable trusts and foundations, building relationships to secure                funding for specific projects and core costs.

· Administration of our grant-making foundation: carefully managing the processes that allow us to distribute                    grants and ensure compliance and transparency.

· Individual giving: creating engaging campaigns and communications.

· Staff fundraising: working closely with colleagues across the organisation to encourage, support and celebrate their            fundraising efforts.

About the Role

As our Fundraising and Grants Officer, you’ll play a pivotal part in generating income to advance Hillcrest Futures’ strategic goals. You’ll take the lead on researching and writing funding applications to trusts, foundations and statutory funders, as well as supporting wider fundraising campaigns and initiatives.

Hillcrest Futures provides a wide range of services in the areas of physical and learning disabilities, autism, and older people. Further services include supporting positive mental health and wellbeing, homelessness and drug, alcohol and recovery services.

We work in people’s homes out in the community and in temporary and supported accommodation providing support from one hour a week to 24 hours a day.

About You

Are you a skilled communicator with a passion for making a difference? Join Hillcrest as our new Fundraising and Grants Officer and help secure vital funding to support our life-changing work.

You will have:

· Excellent writing and research skills.

· The ability to build and maintain positive relationships with funders and stakeholders.

· Have strong organisational skills with attention to detail.

· Be a collaborative team player who can work across departments to meet shared goals.

· Have previous experience in fundraising, grant writing, or a similar role is desirable.

Your work will help ensure we can continue to make a real impact on the lives of the people and communities we serve.

You’ll join a passionate, friendly team working together to improve lives. You’ll have opportunities to develop your skills make meaningful connections and see the direct impact of your work every day.

Job Summary

Ten Ten Resources is seeking a Schools Support Officer to play a vital role in supporting our partner schools in their use of our award-winning Catholic educational resources. Acting as a key point of contact for school staff, you will help ensure a smooth, welcoming and highly responsive experience from onboarding through to ongoing support.

You will handle school enquiries, maintain CRM data, manage user accounts, and support the delivery of school communications and helpdesk services. You’ll also contribute to the systems that underpin our delivery, bringing order, insight, and efficiency to the heart of our operations

This is a full-time, home-based role (35 hours per week), but we are open to applications on a job-share basis. Whether full-time or part-time, you’ll work closely with our collaborative and mission-driven team, combining independent responsibility with shared support.

We’re looking for someone who thrives in a remote working environment - highly organised, people-focused, and committed to excellence in service. If you’re proactive, adaptable, and inspired by Ten Ten’s mission to support Catholic education, we’d love to hear from you.

Responsibilities

As Schools Support Officer, you’ll play a vital role in supporting schools and ensuring the smooth running of our operations. Your key responsibilities will include:

Client Support

• Act as the first point of contact for school enquiries across email, phone, voicemail and webchat.

• Respond to queries, resolve user issues, and provide quotes for subscriptions and trials.

• Triage communication to the relevant team member, where needed.
   

CRM & Data Management

Maintain the accuracy and integrity of our CRM (HubSpot), including:

• Keeping contact details up to date.

• Researching school term dates and contact information.

• Auditing pupil numbers and other key data.

• Building segmented databases for outreach to new markets.
   

Project Support

• Assist with content uploads and conduct basic technical checks.

• Support the planning and organisation of projects (e.g. filming, product launches).

• Research and source goods or services to support delivery.
   

General Admin

• Prepare and send occasional hard-copy mailouts.

• Handle post and support light finance admin, such as banking cheques.

• Provide flexible administrative support as needed across the team.

Place of Work

This is a home-based role, open to candidates based in the UK. The successful candidate will work remotely as part of Ten Ten’s home-based team.

The role is full-time (35 hours per week), typically worked across Monday to Friday. However, we are open to applications on a job-share basis, where two individuals work together to fulfil the responsibilities of the role. While there is some flexibility in working hours, availability is expected during core daytime hours to ensure collaboration with colleagues and timely support for schools.

We meet weekly as a team on Zoom to share updates, collaborate on projects, and pray together. In addition, we gather in person at least three times per year - typically once per term - for planning, training and team-building. These in-person gatherings usually involve overnight stays and are held at various locations around the UK.

We welcome applicants from across the UK who can commit to regular online engagement and travel for termly in-person meetings.

Person Specification

At Ten Ten, we believe that the Schools Support Officer isn’t just another role - it’s a vital presence that helps knit together our mission across hundreds of schools. We’re looking for someone who thrives in a remote working environment - someone who takes pride in being highly organised, attentive to detail, and ready to solve problems before they arise. You enjoy connecting with others through digital channels, build rapport easily, and are committed to providing exceptional support to both colleagues and partner schools.

The kind of person we’re looking for:

Essentials – you are:

Warm, welcoming, and professional – You have a friendly and reassuring tone in all interactions. You make people feel heard and supported.

Highly organised and detail-oriented – You keep multiple plates spinning and ensure nothing gets dropped. You catch the typo, notice the missing email, and follow up before anyone else does.

A proactive problem-solver – You take initiative. You investigate, ask good questions, and make things happen. You know when to act independently and when to consult others.

Resourceful and adaptable – You navigate new systems and shifting priorities with ease. You find solutions, even when no manual exists.

Strong communicator – You write clearly and speak confidently. You know how to communicate with school staff, teachers, and your internal team with warmth and clarity.

Tech-comfortable and willing to learn – You’re already confident with basic digital tools and eager to learn new ones. You might not know HubSpot or our CMS yet, but you’re curious, capable, and ready to learn.

Able to prioritise effectively in a busy environment – You can spot what’s urgent versus what’s important, and you keep things moving forward while staying focused on the big picture.

Desirable – it’s a bonus if you:

• Have experience supporting schools, education settings or customer service environments.

• Are familiar with project management tools, content management platforms (CMS), or customer relationship management (CRM) systems.

• Have experience supporting content updates, light marketing tasks, or school-facing comms.

• Have worked in a small, fast-paced organisation where self-direction was essential.

We’re looking for someone who:

• Is observant and engaged – spots the detail, the discrepancy, or the quiet ask behind the email.

• Has a ‘get stuck in’ mentality – you’re not afraid to roll up your sleeves and help out wherever needed.

• Is confident taking the lead when needed – actively shaping processes and offering support.

• Values teamwork and collaboration, but can also work independently and manage their own time well.

• Understands that while systems are important, people always come first—how they feel in their interaction with you matters.

Job summary: 

You will work as a member of Corporate Partnerships team which sits within Philanthropy and Partnerships. You will work closely with the Corporate Partnership Manager (Account management).

You will manage a portfolio of corporate supporters, building excellent relationships with key contacts and cultivating them for additional support, providing first-class stewardship and maximising income-generating opportunities.

In addition to this, you will proactively support the development of new business opportunities, conducting prospect research and building relationships with corporate prospects.

You will also support the team’s administrative activities, with a focus on maintaining records and accurately recording and recognising donations, utilising our internal trackers and CRM database.

Principal accountabilities

• Manage a portfolio of low-level (£0k - £50k) corporate partners, including but not limited to fundraising, cause-related marketing, and sponsorship relationships.
• Proactively support the recruitment of new partners and the cultivation of new business opportunities. Conducting prospect research and developing impactful relationships.
• Deliver and support the team in providing first-class stewardship for corporate accounts.
• Support the creation of corporate fundraising materials e.g. posters and fundraising guides.
• Ensure contracts and legal responsibilities are drafted and in place for all partnerships and relevant activities, and conduct necessary due diligence.
• Process all thanking, banking and administration for corporate gifts received.
• Maintain and update the Raiser’s Edge NXT database in relation to your portfolio of supporters, including prospect and proposal tracking, ensuring that all data kept is in accordance with the Data Protection Act.
• Support with delivering High-Value Special Events, such as the coordination of guests, as required.
• Administration support, such as managing supporter mailings, managing the partnerships inbox and corporate web form enquiries.
• Research opportunities for development and recognition of corporate partners - e.g. charity awards .

General accountabilities.

• Develop a strong understanding of autism and the National Autistic Society’s services to demonstrate the impact donors can make to our work and the lives of autistic people.
• Work closely with colleagues across the charity to maximise income across the corporate team ensuring that financial targets are met.
• Work on cross -team projects as and when required Approximately 80% of time Please note that job descriptions are not an exhaustive list of duties. You are expected to carry out other activities that are within the scope of the role.

Please note that job descriptions are not an exhaustive list of duties. You are expected to carry out other activities that are within the scope of the role