Visitor operations manager jobs
Family Coordinator - Domestic Abuse Lead
Are you passionate about supporting families to overcome the impact of domestic abuse and thrive? Do you have experience in guiding survivors towards recovery, building a new life for themselves and for their children? If so, we want to hear from you!
About Home-Start Lambeth:
Our mission is to empower Lambeth families, helping them to develop their resources and connections. We walk alongside families, providing emotional and practical support so that they can overcome the challenges they face and provide a brilliant early years foundation for their children. With our incredible network of volunteers we support 100-150 families every year across Lambeth. We do this through our home-visiting service and our Freedom programme for domestic abuse survivors. To learn more about our work, please see our impact report on our website.
“The best most useful part of the help I got from HSL was the emotional and practical support. My volunteer encouraged me to leave the house and provided me with support from other organisations. If I didn’t receive support from HSL I would of suffered mentally, been more anxious and feel more stressed. I have been given the confidence on how to cope and manage.”
DA survivor supported through volunteer home visiting
“This program has been nothing short of life saving. I will be using all the information and resources to guide and shape my thinking and approach to my ex partner in the years ahead.”
DA survivor who attended our Freedom Programme
The Role: Family Co-ordinator (Domestic Abuse Lead)
This vital role leads the delivery of Home-Start Lambeth's domestic abuse work, with a particular focus on empowering survivors to recover and build brilliant new lives for themselves and their children. You will be responsible for managing and delivering the Freedom Programme, recruiting attendees, and continuously developing the program to meet the evolving needs of survivors. You will also oversee volunteer-delivered support to families in their homes to ensure it is targeted and effective in helping families achieve their goals.
Key Responsibilities:
· Leading Domestic Abuse Support: Spearhead Home-Start Lambeth's domestic abuse initiatives, including the development and delivery of the Freedom Programme, ensuring it effectively supports survivors.
· Empowering Survivors: Facilitate recovery and growth for survivors of domestic abuse, helping them build a new life for them and their children.
· Family Assessment and Support: Assess the needs of referred families and oversee volunteer-delivered support to achieve family goals.
· Volunteer Management: Contribute to the recruitment, selection, training, and ongoing support and supervision of our brilliant volunteers.
· Safeguarding: Undertake designated responsibilities to safeguard and promote children’s welfare and that of programme attendees.
· Partnership Working: Build effective relationships with referrers and other partners to promote Home-Start's services across the borough.
· Quality and Compliance: Ensure a high standard of service delivery, maintaining accurate records, and adhering to Home-Start Standards and Methods of Practice.
What we are looking for (Essential):
- A good standard of education (A level, NVQ level 3 or equivalent).
- Direct experience working with children/families from diverse backgrounds.
- Direct experience supporting survivors of domestic abuse.
- A strong understanding of the needs of domestic abuse survivors and families with children under five
- Knowledge of current legislation and policies relating to children and families.
- Commitment to good safeguarding practice and professional confidentiality.
- Excellent interpersonal, verbal, and written communication skills, including experience providing support over the telephone and through video conferencing.
- Ability to work flexibly, including regular evening work
Desirable, but not essential:
- Qualification in group-based support delivery.
- Relevant professional qualifications (e.g., health visitor, teacher, social worker, childcare).
- An Independent Domestic Violence Advocate qualification or other qualifications in tackling violence against women and girls (VAWG) and/or trauma-based approaches.
- Experience of delivering The Freedom Programme.
- Experience of developing and delivering training and supporting/performance managing volunteers.
- Knowledge of Lambeth and Lambeth children’s support services.
Salary: £31,000 FTE pro rata (actual salary £15,943 p.a.)
Hours: 18 hours per week, including regular evening work, (currently Tuesdays 6:45 PM - 9:15 PM for the Freedom Programme).
Location: Hybrid – a mix of working from home & in our office in Brixton
Contract: Permanent
Benefits: 3% employer pension contribution, employee assistance programme including a 24hr Health & Counselling helpline, flexible working arrangements (carer/family-friendly working)
We particularly encourage applications from Black, Asian or Minoritised Ethnic people/global majority, disabled people and marginalised groups as we are committed to ensuring our team represents the diversity of the borough.
Join us and help make a real difference to families in Lambeth! Due to the sensitive nature of the work and the need to ensure the safety and wellbeing of our service users, this role is restricted to women applicants (including trans women). We are committed to equality and have carefully considered this exception based on the specific requirements of this role.
The client requests no contact from agencies or media sales.
Thank you!
Head of Finance
Salary: £50,000 - £55,000
Based: Oxford, OX1 1BP
Contract: Permanent
Hours: Full-time – 40 hours per week (flexible)
The Head of Finance is a member of the Senior Management Team (SMT) of Modern Art Oxford and is responsible for managing and reporting on the finances of the charity, acting as Company Secretary.
The role is supported by the Senior Finance Officer and Finance Assistant.
Responsibilities
Finance
- To work closely with the Director on the preparation of the business plan and to take a leading role within SMT on monitoring and reporting to ensure its successful delivery.
- To lead on budgeting processes including three- to five-year plans, detailed annual budgets, cash flow forecasts and in-year re-forecasts.
- To be responsible for reporting on the overall financial position of the organisation, including the statutory accounts, management accounts and reports to budget-holders, ensuring that budgets are adhered to, that cash flow is managed, that effective cost control mechanisms are in place, that revenue is maximised and that there is timely and accurate financial reporting to SMT and the Board of Trustees.
- To ensure that best practice, statutory and organisational requirements are met in the operation of financial controls, the management of funds, charity accounting, Endowments Funds and investments, and taxation.
- To ensure the safety and security of the organisation’s financial assets.
- To prepare and submit the annual Museums & Galleries Exhibition Tax Relief (MGETR) submission, Gift Aid and all other tax rebates.
- To liaise with the external auditors for the annual audit of the statutory accounts and management of the pensions and other professional financial services as required, being the main contact in the organisation for the bank, auditors and pension providers.
- To liaise with pension trustees and other employers of the PSATSA closed defined benefit scheme, including triennial revaluations and negotiation of affordable repayments, reporting to the Trustees and Director.
- To work in close partnership with the Director and the capital project management team, to manage and report on the financial aspects of any future capital projects, reporting to the Director and the Capital Sub-Committee of the Board of Trustees, and managing all related financial administration.
- To be responsible for arranging Modern Art Oxford’s insurance.
Governance, Compliance & Trustee Reporting
- To attend Board meetings as required and support the Director in providing background briefing and financial material to enable the Board to make considered decisions about all matters of finance and finance policy.
- To manage, attend and prepare reports for the Finance & Property sub-committee.
- To coordinate the production of the Annual Trustees Report for the statutory accounts and ensure compliance with Companies House and Charity Commission requirements, including maintaining Trustees and Directors’ records and details.
Other
- To contribute to the overall strategic direction of the organisation as a member of the Senior Management Team, and actively participate in new developments including audience development, capital planning, communications, partnerships, reporting and fundraising.
- To complete as required annual reports, including the annual submission for exhibition tax relief and other key reporting, including Arts Council England and Oxford City Council submissions and project-funding reports.
- To carry out any other duties, reasonably requested by the Director.
Person Specification
Essential
- Significant experience in financial roles at a senior level, managing all aspects of running a financial function and dealing with a range of activities, ideally in a small to medium-sized charity.
- Used to preparing budgets, management accounts and cashflow forecasts alongside cost control management.
- A good understanding of VAT regulations, the VAT return process and charity taxation.
- A good working knowledge of payroll and end of year audit processes.
- Experience of business planning for a medium-sized charity.
- A flexible approach to working in a busy environment requiring excellent multi-tasking and time-management skills.
- Experience of using a CRM Database.
- An understanding of IT and digital infrastructure.
- Strong planning and organisational skills.
- Experience of managing small teams.
- The highest level of commitment to equality, diversity and inclusion.
- Excellent interpersonal skills and emotional intelligence.
- Good team worker.
- Excellent writing and communications skills.
- An ability to prioritise a complex range of tasks in a fast-paced working environment.
- A confidential and empathetic person of integrity.
Desirable
- Qualified accountant (ACA, CIMA, ACCA) and/or appropriate business, financial or postgraduate qualifications.
- An interest in and experience of working in the charity sector, ideally the arts.
- Experience in the not-for-profit sector and charity accounting practices including preparation of the annual Charity Commission return, partial exemption VAT processes, Gift Aid and MGETR.
- Experience of BreatheHR and Xero platforms.
- Experience of working with a board of voluntary trustees, a wide range of funders and public sector organisations.
- Good line management and coaching skills.
- Experience of managing the financial aspects of capital projects.
- Experience of fundraising, marketing, retail and e-commerce.
About Us
Modern Art Oxford is one of the UK’s most exciting and influential contemporary art organisations, renowned for its bold and ambitious artistic programme that promotes diversity and internationalism and celebrates contemporary art as a progressive agent of social change.
Modern Art Oxford welcomes approximately 100,000 visitors each year with approximately 15,000 attendances by schools and community groups in creative learning and participation activities. The organisation’s digital content reaches 450,000 through Modern Art Oxford’s digital channels annually. Through a wide range of high-quality content creation and programming, Modern Art Oxford aims to make contemporary art accessible and engaging to the widest audience and to promote creativity in all its visual forms. Over the last 60 years Modern Art Oxford has brought some of the world’s most important artists to the city, and the UK, and has developed an international reputation for pioneering emerging and under-represented artists.
Modern Art Oxford is a registered charity and receives core funding from Arts Council England and Oxford City Council, and the generous support of individuals, trusts and foundations, sponsors and friends.
Benefits
- 25 days annual leave plus public bank holidays (increasing by one day per annum of employment up to five additional days).
- Employees are entitled to a discount in our Modern Art Oxford Shop and Café.
- There is an Employee Assistance Programme through Gemelli.
- Discounts, Cycle-scheme and Tech-scheme program available through BHN Extras.
- An auto-enrolment pension scheme is in place with Legal & General. Under pension auto enrolment legislation, the employee will pay 5% (before tax relief) and the employer will pay 3% of qualifying earnings to the Legal and General plan.
Applications must be received by midnight on Sunday 7th September.
Interviews will be held on Friday 19th of September.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
We are committed to improving the diversity in our workforce in order to better reflect the diversity of our local communities. All job vacancies are advertised here as part of a fair and open process. We welcome applications from people of all cultures and ethnicities, including those that may experience racism, as part of our Anti-racism Action Plan.
No agencies please.
Thank you!
Drive the next chapter of the Surrey Hills Society - a thriving countryside charity in the Surrey Hills.
Are you an entrepreneurial leader with a passion for nature, community engagement, and sustainable development? Do you want to play a pivotal role in shaping the future of a much-loved environmental charity?
The Surrey Hills Society is seeking its first Chief Executive Officer to lead our dedicated team and volunteers, sustain and grow our vibrant membership, and develop long-term funding to support our work across one of England’s most treasured National Landscapes.
About Us
The Surrey Hills Society is a well-established independent charity with a 15-year track record of engaging communities in environmental, cultural, and educational activities. We run 40+ events each year and are closely partnered with the Surrey Hills National Landscape and other local organisations. Our reach and impact have grown significantly in recent years through funded projects like the National Lottery Heritage Fund's Growing Together and the South East Surrey Care Farm Pilot, alongside a strong and active membership.
This is an exciting time to join us as we transition from a volunteer-led model to a more professional and sustainable structure—with the CEO at the helm.
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About the Role
As CEO, you will lead the strategic and operational development of the Society, with a particular focus on:
• Fundraising & income generation – developing and securing grants, donations, and earned income
• Team leadership – line managing a small staff team and supporting a wide network of volunteers
• Stakeholder engagement – acting as the public face of the Society and deepening key partnerships
• Strategic planning – creating a 3-year vision and business plan for long-term sustainability
• Programme oversight – ensuring delivery of existing and new conservation and community projects
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About You
We’re looking for a resourceful, proactive leader who combines strategic thinking with hands-on delivery. You’ll need:
• Proven fundraising experience (grants, trusts, individuals, corporates)
• Leadership skills with experience managing staff and/or volunteers
• Confidence in managing budgets and business planning
• Excellent communication and relationship-building skills
• A genuine passion for the countryside, community engagement, and conservation
Experience with membership models, event programming, or working in a similar community/landscape context would be an advantage.
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What We Offer
• Flexible, home-based working (3 days/week)
• A supportive, purpose-driven team environment
• The chance to shape a unique, growing charity at a critical point in its evolution
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Sunday Times Best Places to Work 2024 - Medium Organisation
MAIN PURPOSE OF JOB:
The sanctuary offers a home-from-home environment for all our residents. Under direction you will be required to always provide and maintain a high standard of care and quality of life for all sanctuary residents in a safe and happy environment. To offer love, comfort, stimulation, compassion, stability and security to all residents including the wildlife, ensuring their environment is the perfect sanctuary.
Under direction, you will be responsible for the welfare and happiness of each resident, ensuring the physical and emotional wellbeing of all residents in your charge, through constant interaction, whilst still maintaining consistently high standards of hygiene for each resident and throughout the sanctuary with daily cleaning duties.
There are many physical elements including cleaning, grooming, lifting residents, bending and working outdoors, so the capability to carry out all such tasks is essential.
A love of animals together with the commitment and dedication needed to enrich their time at the sanctuary, during their latter years of life, and for those pets undergoing palliative care is also essential. Full training will be given.
MAIN DUTIES AND RESPONSIBILITIES:
Under direction you will be required to:-
i. Care for each resident like your own family, to build bonds with each resident in your charge, to understand each individual character, their likes, dislikes, personality and needs, to be receptive and understanding and have the ability to spot when things are not quite right.
ii. Minimise the trauma to any resident at a time of illness with compassionate care and, if needed, staying with them to reassure and “not clock off” when the shift ends.
iii. Provide stability by way of a routine with regard to meal times, exercise, grooming and cleaning, so all residents feel safe and secure.
iv. Provide meals, ie breakfast, lunch and evening meals as well as any extra meals required for residents’ needs.
v. Ensure bedding, towels and coats are washed, bowls, toys, grooming implements and curtains are cleaned. The living quarters for all residents to be spotlessly clean, utensils washed, floors hoovered and mopped. To be able to add the extra little touches to further enhance their living quarters and surroundings.
vi. Pick up animal waste from rooms, patio areas and whilst out walking and dispose of in a safe and hygienic fashion.
vii. Daily cleaning duties to include outside areas of the sanctuary ie stables, aviaries, paddocks, yards and cat gardens having regard for the general tidiness and cleanliness of the entire sanctuary.
viii. Communicate with all residents throughout your shift, be compassionate, patient, gentle and fun.
ix. Prioritise own workload as well as work within a team, communicate effectively with other team members, give and receive emotional support at difficult times when a resident dies.
x. Meet and greet visitors to the sanctuary as and when required.
xi. Liaise with all other staff of the Trust in a flexible manner.
xii. Be familiar with and adhere to The Trust’s procedures, disciplinary and applicable rules and ensure compliance with legislation (Health and Safety, Data Protection, especially the privacy of members, petitioners and volunteers alike).
xiii. At all times to ensure and maintain a compassionate, professional and efficient public image for the Trust.
Together with such additional general duties as the Employer shall reasonably require, having regard to the needs of the Employer’s business as a Charitable Trust.
We are looking to fill this position as soon as possible and would be looking for a candidate with animal care experience/qualifications. - Please provide a copy of your CV.
Registered Charity
51 - 100
“Peace of mind and practical help for older people – love, care and safety for pets”
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About Us
Our vision is for every child and young person to be safe, loved and happy, to achieve their potential and have a bright future.
St Christopher's is a leading charity for children and young people. We are proud of our history of providing fostering, children's homes and innovative leaving care services across the UK & Isle of Man. We have a passionate commitment to our young people, placing them at the centre of everything we do. We provide positive life experiences for young people who are unable to sustain a placement in their parental or foster home.
We are an equal-opportunity employer keen to develop an inclusive workforce where people feel they belong.We hope to attract applications from under- represented groups, including people from different cultures, nationalities, socioeconomic backgrounds, ages, disabilities, religions, faith, sex, orientation, childcare responsibilities, and gender-diverse identities.
About the role
As an Experienced Practitioner, you will provide direct support and care for our young people who have complex emotional and mental health difficulties (such as trauma and loss) and can struggle to regulate their emotions.
Working within a therapeutic framework, you will develop a direct programme of work aimed at developing authentic relationships with our children and young people (aged 12 – 17 years old), you will also have responsibility for making sure our residents are safe, providing support, liaison with other professionals and completion of support documents to record information.
Applicants should have
- Level 3 Diploma in Residential Childcare or equivalent (i.e. Level 3 Diploma Children and Young People Workforce with the children's social care pathway) or be willing to achieve the Level 3 Diploma in Residential Childcare within 2 years as per Children’s Homes Regulations 2015 (England).
- Minimum of 1 years’ experience working and supporting children and Young People to achieve their full potential.
- Genuine commitment to working with and supporting children and Young People to achieve their full potential; with the ability to build and promote trusted relationships while maintaining professional boundaries.
- An understanding of the issues facing children and Young People and a basic understanding of safeguarding Regulations and Procedures.
- The ability to cope effectively with challenging behaviour.
- Good communication and team working skills.
- Flexibility to work shifts, including weekends and bank holidays.
- Commitment to undertake any mandatory training (outside of working hours) and continuous learning to ensure a high level of service.
- Creativity, enthusiasm and energy to inspire and encourage young people to achieve their goals.
What you should expect from us
- Salary: £27,248 per annum
- A friendly working environment, a fun, open and honest culture.
- 25 days holiday rising to 27 days after 3 years’ service, plus Bank Holidays, pro-rata.
- Industry leading training programme including access to level 3 qualifications, children’s right and participation, CSE, empowerment, mental health and social pedagogy.
- Contributory pension scheme, enhanced maternity and company sick scheme.
- UK Life Assurance (Death in service) to the value of 3 times your annual salary.
- BUPA employee assistance programme, offering counselling, financial advice and legal support.
- Cycle to work scheme.
- Bluelight card; discount shopping scheme at hundreds of retailers across the UK.
- Discretionary funded training programs.
- Employee awards based on performance and length of service.
- Fantastic opportunities to develop your career within our range of services.
Recruitment Process
At St Christopher’s we are committed to the safeguarding of all children and young people in our care. During the recruitment process you will be expected to complete an online application form to ensure we capture essential information to meet legislation, best practice and vetting requirements.
Applicants will ideally already be on the DBS Update Service; if this is not the case St Christopher's will carry out a DBS (police) check prior to starting.
First Stage Interview – Tuesdays & Thursdays throughout April and May 2025
Shortlisted candidates will be invited to attend an interview at our Head Office
Second Stage
Successful candidates will then attend the second stage interview at the home they have applied for.
We advise you to apply as soon as possible as applications will be reviewed on a rolling basis.
Please note:
- This post has a minimum age restriction of 21 year for roles working directly with children and young people in our residential and supported accommodation Homes in line with the Equality Act ‘occupational requirement’.
- It is illegal to apply for any role that involves working with children and young people under the age of 18, if you know you are barred from working with children.
- All shortlisted candidates invited to interview will be asked to submit a Self-Declaration and Disclosure form which will need to be returned prior to an interview being booked.
Registered Charity
101 - 500
We are a leading charity for children and young people, providing fostering, children's homes and leaving care services across the UK and Isle of Man
The client requests no contact from agencies or media sales.