We are looking for a motivated and experienced Senior Administrator to oversee the day to day functions of the Kent and Medway administration team within Victim Support. This role is full time and based at our multi agency shared space called Compass House in Ashford Kent.
What we offer
At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:
- Flexible Working Options: Including hybrid working.
- Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
- Birthday Leave: An extra day off for your birthday.
- Pension Plan: 5% employer contribution.
- Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
- Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
- Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
- Wellbeing Support: Employee assistance programme and wellbeing support.
- Inclusive Networks: Access to EDI networks and colleague cafes.
- Sustainable Travel: Cycle to work scheme and season ticket loans.
- Career Development: Ongoing training and support with opportunities for career progression.
About the Role
As a Senior Administrator you will manage a team of five administrators known locally as 'Service Delivery Assistants' to oversee the support to the Kent and Medway Victim Support Operational Teams including the Triage and Early Intervention team, the Multi Crime Service Case Workers and the Specialist Services Case Workers (Stalking, Hate Crime and Child and Young Persons)
You will manage performance and staff motivation, ensuring that the administration function operates effectively and efficiently carrying out tasks as directed by the Operations Manager. The post holder will need to be flexible and prepared to meet conflicting work demands, prioritise workloads and ensure timeframes are met whilst ensuring attention to detail.
As the role involves providing support to administrators and actively working to improve performance, you will need experience of managing people and working in a statutory, voluntary or community work setting. You will also have an understanding and knowledge of confidentiality and safe working.
Key Responsibilities
- Coordinate and participate in all administrative functions to ensure the smooth and effective running of the service, monitoring quality standards for the team through auditing and reporting where required.
- Provide effective line management of staff to ensure performance targets and agreed outcomes are met by the service.
- Act as first point of contact for key stakeholders, ensuring administration is dealt with efficiently and meets quality standards and lead by example on good working practices
- Ensuring all confidential and sensitive data is stored securely in accordance with VS Data Protection Policy and compliance with GDPR.
About You
You will need:
- Experience of working in an administrative position ideally within the criminal justice field.
- Previous experience of managing and supervising people
- Experience working with local communities, statutory and voluntary sector organisations and an understanding of how agencies work to protect victims of crime.
- Experience of performance reporting and training delivery.
- To be proactive, self-motivated, confident working independently and able to use you own initiative
- Good IT skills, proficient in data management and Microsoft Office (Word, Excel, Outlook, SharePoint)
- Strong time management and organisational skills including the ability to meet tight deadlines.
About Us:
Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.
As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
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Contract: Full-time, permanent
Hours: Full-time
Reports to: Chair; Board of Directors
Location: Hackney
Salary: £50,000-60,000 depending on experience.
Pension: HSoF participates in the National Employment Savings Trust (NEST) pension scheme and contributes 3%.
Benefits: 25 days’ annual leave plus bank holidays, free onsite lunches .
Probation period: Six months.
About Hackney School of Food
Hackney School of Food is an award-winning food education hub based in the grounds of Mandeville Primary School in Clapton, East London. Through our teaching kitchen and educational garden, we help children, families and communities build the skills, confidence and knowledge to grow, cook and eat good food.
Each year, we welcome more than 10,000 visits to our kitchen and garden, delivering curriculum programmes for schools alongside community cooking courses, gardening projects, holiday clubs, corporate volunteering and public events. Since becoming a Community Interest Company (CIC) in 2023, we have expanded our facilities, strengthened our governance and built a strong reputation as a leader in food education.
We're now looking for an exceptional Managing Director to build on these strong foundations and lead Hackney School of Food through its next phase of growth and impact.
About the role
Reporting to the Board of Directors, the Managing Director (MD) will provide both strategic and operational leadership, ensuring the organisation delivers its mission while remaining financially resilient, well-governed and responsive to the needs of the communities it serves.
The Managing Director is responsible for all aspects of the organisation, including strategy, income generation, finance, governance, partnerships, programme delivery and people leadership. Working closely with a small, committed team and an engaged Board, they will build on strong foundations to grow Hackney School of Food's impact, reach and long-term sustainability.
This is a varied, hands-on leadership role for someone who enjoys balancing big-picture thinking with practical delivery. One day you may be developing a new partnership, meeting a prospective funder or working with the Board on future strategy; the next you could be supporting the team, welcoming visitors to the garden or solving day-to-day operational challenges.
Key priorities
In your first 12 months you will:
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Build on Hackney School of Food's strong foundations to deliver the next phase of our strategy and growth.
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Increase and diversify income through fundraising, partnerships and commercial opportunities to strengthen long-term sustainability.
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Lead, support and develop a small, ambitious team, fostering a positive and inclusive culture where people can thrive.
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Strengthen relationships with funders, partners and local businesses, helping Hackney School of Food deepen its impact.
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Work closely with the Board to embed strong governance, organisational systems and long-term planning for the future.
Key Responsibilities
Strategic Leadership
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Provide overall leadership and strategic direction for Hackney School of Food, ensuring delivery of its mission, vision and long-term objectives.
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Lead the development and implementation of Hackney School of Food's annual business plan and organisational priorities.
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Work with the Board to evolve organisational strategy, identify opportunities, manage risks and support sustainable growth.
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Monitor, report on and respond to organisational performance against agreed objectives and impact measures.
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Champion Hackney School of Food externally, strengthening its profile and influence.
Financial sustainability and income generation
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Oversee organisational budgeting, financial planning, forecasting and cashflow management, working closely with the Treasurer and accountant.
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Lead income generation across the organisation, including trusts and foundations, corporate partnerships, sponsorship and earned income.
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Build and maintain strong relationships with funders, sponsors and strategic partners.
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Ensure all funding commitments are met, including grant reporting, monitoring and evaluation requirements.
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Identify new opportunities to diversify income and strengthen long-term financial sustainability.
Partnerships & External Relations
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Act as the main point of contact for HSoF’s key partners, LEAP Federation and Chefs in Schools to ensure the partnerships are effective and positive.
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Build and maintain strong relationships with other key stakeholders, including local authorities, funders and sponsors.
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Represent Hackney School of Food at meetings, events, and public forums.
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Champion the value of food education and contribute to wider local and national conversations.
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Ensure programmes remain responsive to community needs through ongoing engagement and consultation.
Governance and public benefit
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Ensure the organisation operates in line with its CIC objectives and delivers clear public benefit.
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Support the Board of Directors to fulfil its governance responsibilities through high-quality reporting, planning and decision-making.
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Prepare Board papers, reports and agendas, ensuring timely and accurate information is available to support effective governance.
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Oversee and report on organisational performance to the Board of Directors quarterly.
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Act as the primary link between the Board and the operational team.
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Maintain effective governance, delegated authority and accountability frameworks.
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Support the Board in meeting all statutory and regulatory obligations relating to the CIC.
People, Culture and safeguarding
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Provide leadership to a small core team (currently c.4 employees), directly managing staff and fostering a positive, inclusive culture.
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Provide oversight and support for a wider network of approx. 15 freelance contractors to ensure consistently high-quality delivery.
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Lead recruitment, induction, performance management and professional development in line with safer recruitment and equality principles.
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Ensure effective organisational structures, clear roles, and performance accountability.
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Oversee HR processes including appraisals, performance management, and professional development.
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Act as Designated Safeguarding Lead, embedding safeguarding throughout the organisation maintaining compliance with all relevant requirements.
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Develop organisational systems, policies and practices that support an inclusive, high-performing workplace.
Risk Management & Compliance
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Maintain and regularly review the organisational Risk Register and report key risks and mitigations to the Board.
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Oversee organisational policies, procedures and continuous improvement, ensuring policies and legal requirements are up to date, clearly communicated and embedded across the organisation.
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Ensure compliance with employment law, health and safety, safeguarding, GDPR and other relevant legislation.
Personal specification
Essential experience
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Senior leadership experience with responsibility for organisational performance and accountability.
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Experience securing income through fundraising, partnerships and/or commercial activity.
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Experience of financial leadership, including budget setting, forecasting and cashflow oversight.
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Experience working closely with a Board, Trustees or governing body to translate strategic vision into operational delivery.
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Experience building and managing successful partnerships with funders, businesses and community stakeholders.
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Experience in managing and motivating a team, creating a positive and inclusive workplace culture.
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Experience of governance, compliance and organisational risk management.
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Experience of safeguarding within an education, youth or community context.
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Excellent organisational skills, with the ability to prioritise competing demands, make sound decisions and remain resilient in a resource-constrained environment.
Essential skills and attributes
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Passion for Hackney School of Food's mission and the role of food education in improving health, wellbeing and community connection.
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Strategic thinker who is equally comfortable with hands-on operational leadership.
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Entrepreneurial, resourceful and committed to building long-term financial sustainability and identifying growth opportunities.
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Ability to lead a team through change with sensitivity, clarity and kindness.
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Strong communicator with excellent relationship-building skills.
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Confident decision-maker with a high level of personal accountability.
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Committed to equity, inclusion and community-led practice.
Desirable
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Experience working within a Community Interest Company (CIC), social enterprise or charity.
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Knowledge of Hackney, its communities and local stakeholder landscape.
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Experience of working in food education, community food, gardening, environmental education or a related field.
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Experience reviewing and managing contracts, service agreements or other legal documentation.
An inclusive workplace
We know that diverse teams make stronger organisations and are committed to building a workforce that reflects the communities we serve. We are committed to fair and inclusive recruitment and will consider all qualified applicants regardless of age, disability, gender identity, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex or sexual orientation.
We particularly encourage applications from people who are under-represented in our sector and in leadership roles, including people from the global majority and those whose lived experience brings valuable perspectives from the communities we serve. We also welcome applications from people who live in Hackney or East London.
How to apply
The deadline to apply is Monday 20 July at 9am. Please apply by filling out this application form.
You'll find the link to the application form on our Recruitment Pack which provides more information.
Stage 1: A one-hour online interview with the Senior Team and Board (24 July)
Stage 2: On-site interview at Hackney School of Food (30 July), including a short presentation.
We may also invite the preferred candidate to an informal meeting with the wider team and Board before making a final appointment.
The successful applicant will need to pass an enhanced DBS check and provide two suitable references.
We may close the application window earlier if we are inundated with applications, so please don't wait to apply.
If you have any questions about the role or your suitability, please feel free to get in touch with us. You will find a Recruitment pack and email address to contact via our website.
The client requests no contact from agencies or media sales.