Black volunteer roles

Position: Volunteer Urban Ranger
Responsible to: Urban Ranger
Location: Various outdoor spaces across BD3, BD4 and BD5
Hours: Anything from two hours here and there, to two days a week.
Expenses: Travel expenses will be reimbursed for bus tickets, train tickets or car mileage

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At Better Place Bradford, our mission is to identify and oversee improvements to local parks and outdoor spaces with the aim of providing a healthier and happier environment for babies, young children and families. We work across larger parks, pocket parks, community centres, streets and green spaces across BD3, BD4 and BD5.

We are seeking an enthusiastic, passionate, and highly motivated individual, who is looking to gain some practical landscape maintenance experience.

As a Volunteer Urban Ranger, you’ll play a vital role in maintaining the upkeep of our sites, regularly checking that each site is safe, inviting, and free from rubbish — noting any issues that arise.

Duties include: Litter clearance, sweeping sand back into the sand pits, weeding, planting, watering plants, affixing signs, checking in on the Little Free Library boxes, strimming, raking leaves, supporting at event days, promoting responsible use and enjoyment of our sites.

This role is for you if you;

• Enjoy being outdoors (in all weather)
• Are not afraid of physical work
• Want to make a difference in your local area
• Are comfortable getting to sites across BD3/BD4/BD5
• Enjoy interacting with members of the public
• Want to gain practical landscape maintenance experience
• Are looking for an intro into the environmental / conservation / ranger sectors

Volunteers must be in the UK already.

The Ocean Regeneration Trust (ORT) is looking for dedicated individuals to join our Board and help shape the future of the Ocean Estate in Stepney. As a legacy successor for the NDC regeneration of the area, we work hand-in-hand with residents and stakeholders to ensure the social, economic, and physical regeneration of our vibrant community. 

About the Roles

We are currently recruiting for two types of Board Members:

Independent/Specialist Members: Professionals who do not live on the estate but bring specific expertise to strengthen our governance.

Community Members: Local residents living within the Ocean Regeneration Trust core area who want to represent their neighbours and guide local improvements.

What We Are Looking For

We welcome applications from all backgrounds, particularly those with experience in:

Financial Management & Accounting.

Legal Advice & Governance.

Human Resources & Organisational Management.

Neighbourhood Renewal / Management.

Enterprise & Business Development.

Key Responsibilities

Strategic Oversight: Help deliver ORT’s vision to improve the quality of life for those living and working in Stepney and the Ocean Estate in Tower Hamlets. 

Community Impact: Support 10 year objectives i.e. the implementation of NHS/Public Health initiatives such as neighbourhood health and wellbeing, capacity building for the local Voluntary and Community sector, employment and skills and strategic expertise in housing and welfare changes.

Governance: Attend Board meetings (at least 4–5 times per year) and contribute constructively to decision-making.

Time Commitment & Location

Meetings: Held at the Harford Street Multicentre, E1 or online (hybrid) 

Duration: Meetings typically last 1–2 hours and preparatory reading. 

Remuneration: These are voluntary positions; however, legitimate expenses (such as travel) will be reimbursed

St Basils is looking for a new Non-Exec Director / Trustee to join our Board as the Designated Safeguarding Board Member.

About Us

St Basils works with young people aged 16-25 who are homeless or at risk of homelessness, to enable them to find and keep a home, grow their confidence, develop their skills, increase opportunities and ultimately prevent homelessness.

We help just over 4,000 young people each year across the West Midlands, with services in Birmingham, Coventry, Sandwell, Solihull, Warwickshire and Worcestershire. Our services range from providing supported accommodation to outreach, advice, support, employability and engagement services to help young people regain the stability they need to rebuild their lives, gain skills, confidence and employment and move on. The aim is to help them successfully break the ‘cycle of homelessness’ so that they can go on to experience a bright, fulfilling future and never return to a state where they are at risk of homelessness again.

About our Board

We are a registered provider of social housing, a charity and a company limited by guarantee, meaning our Board members are both Directors and Trustees.

To navigate our challenging regulatory landscape, we need to be tightly governed. At the heart of this is a Board with the right knowledge, values, skills and diversity, all whilst working towards our vision that homelessness should not be part of growing up.

As a member of St Basils’ Board, you will be a guardian of St Basils’ charitable purpose. You will be responsible for holding the Senior Leadership Team to account through constructive challenge and support, and for ensuring St Basils’ strategic priorities are met.

You will form part of St Basils’ governance framework, providing oversight of key business areas, such as business planning, safeguarding, risk, finance, health and safety, EDI and business development. 

Our Board is made up of 14 members, 2 of which are designated for young people who have lived experience of homelessness and / or St Basils’ services.

St Basils has adopted the RACE Equality Code and is actively seeking applications for Board members from Black communities to ensure our Board is reflective of both the young people that we serve and our dedicated workforce.

About the Role

We are looking for a voluntary Director / Trustee with a professional background in safeguarding to join our Board as the Designated Safeguarding Board Member. Our new Board member will need to have a strong understanding of safeguarding, ideally with experience in supporting vulnerable young people.

As the Designated Safeguarding Board Member, you will:

• Work with St Basils’ Designated Safeguarding Lead (DSL) to regularly review safeguarding reports, trends and serious incidents
• Act as a safeguarding champion at Board level, supporting other Directors / Trustees to develop their understanding and confidence in safeguarding
• Provide oversight of allegations or safeguarding concerns relating to staff, volunteers or Board Members
• Attend regular meetings and engage with services, staff and young people to maintain visibility of safeguarding in practice
• Support the Chair, CEO and DSL in ensuring appropriate governance oversight of serious safeguarding incidents, including reputational considerations
• Ensure the Board receives appropriate assurance on safeguarding risks and how they are managed

Our new Director / Trustee will sit on our Service Delivery & Development Committee which oversees both the housing elements of our services as well as the support / progression we provide to our young people. This committee meets virtually, one a quarter.

Although the role is voluntary, reasonable expenses will be paid for costs incurred in undertaking the role.

About You

You will be a Designated Safeguarding Lead (DSL) or have significant experience in a senior safeguarding role.

You will demonstrate sound judgement and be able to challenge confidently and constructively, although you do not need to have Board experience.

You will work within the principles of Equality, Diversity & Inclusion and understand the needs of the diverse young people we serve.

You will put the needs of young people first, be passionate about ending youth homelessness and share our mission, vision and principles.

Time Commitment

You will need to be able to attend the majority of Board and Committee meetings, one of each is held each quarter (8 meetings total per year). Each meeting will last around 2 hours and will normally be held late afternoon/early evening (usually 4pm – 6pm). Board meetings are held in person at St Basils’ Head Office in Birmingham, and Committee meetings are held virtually via Microsoft Teams. The dates for meetings are set by calendar year, towards the end of the previous year.

Meeting papers will be shared via an online portal one week in advance of the meeting to allow for sufficient preparation time.

A Board away day is held each year, usually October, and every other year this includes an overnight stay. This will be fully paid for by St Basils.

We encourage Board members to visit our accommodation services to deepen understanding of our work and support effective governance and decision-making. We would like all Board members to make 2 visits a year if possible.

All travel expenses incurred in attending Board meetings / conducting site visits will be reimbursed by St Basils.

What’s in it for you?

We offer a series of essential online training courses (for example GDPR, Cyber Security, EDI, Safeguarding, Risk Management) and the opportunity to do additional online or in-person training, such as Psychologically Informed Environment training. As part of our commitment to race equality, we provide mandatory Anti-Racism training for all staff and Board members.

You will be part of a knowledgeable and supportive Board and have the opportunity to work alongside young people with lived experience.

You will have the guidance of a knowledgeable Chair to support your development as a Director / Trustee, and you will have access to St Basils’ Senior Leadership Team to help you fulfil your role.

St Basils is a learning organisation and therefore we are able to support and develop Board members who are new to the role. In addition, St Basils has membership with the Board Development Agency, which provides our Board Members with access to webinars and development tools specific to housing sector Boards.

Being a Director / Trustee at St Basils is more than just attending meetings – if you would like to contribute to an organisation that has young people at its core, where you can visibly see the difference you are making, then this is the role for you.

For further information please see the link to the full job pack.

We welcome early applications and will interview on a rolling basis.

Chair of Trustees role:

You will be chairing the Board of Trustees, ensuring that we have minimum representation required for decisions to be made, keeping the board aligned in decision-making, ensuring all minutes are recorded and that all decisions by trustees are made with the appropriate context provided.

This is a great opportunity to develop further governance skills and experience, and help steer an important charity in the right direction.

Trustees meetings are usually held every six weeks, plus there is an AGM, away days, and any sub-committee meetings that trustees may be involved in. Most meetings will remain virtual but there will from time to time be a need to attend key meetings and events in Nottingham. The time commitment is approximately 4hours per month, but there may be occasions when more time is required for a short period.

Who are we looking for?

• Previous chairing experience
• Relevant experience in any of the following financial management, HR, charities, fundraising, social prescribing, NHS, health inequalities (including deaf community), local authorities, marketing, business development, governance, strategy or legal
• A willingness to devote the necessary time and effort
• Good, independent judgement
• The ability to challenge and ask questions
• An understanding and acceptance of the legal duties, responsibilities and liabilities of trusteeship
• A commitment to Nolan’s seven principles of public life: selflessness, integrity, objectivity, accountability, openness, honesty, and leadership

NB: We are looking for both a Chair of Trustees and additional Trustees (particularly those with a finance background, but other functions are also welcome). If you are interested in a Trustee role instead of the Chair role, please mention this in your covering letter when applying. 

Both the Chair and Trustee positions are unremunerated, but reasonable expenses will be reimbursed.

About Self Help UK

Self Help UK is a leading peer support organisation with over 40 years of experience in developing and delivering peer-led services. Our mission is to empower individuals and communities by embedding peer support principles into health and wellbeing initiatives. We have created a range of innovative programmes that help people living with cancer and other long-term health conditions to navigate challenges and take control of their health and wellbeing.

We work in partnership with Macmillan Cancer Support on projects that make a real difference. These include national and local initiatives for the Deaf community, volunteer-led support for anyone affected by cancer, and prehabilitation services for those facing complex treatment. In 2026, we will collaborate with our Integrated Care System to improve health literacy and increase cancer screening uptake among underserved communities in Nottingham. Looking ahead, we are exploring a new direction to position Self Help UK as a holistic, person-centred support provider, embedding peer support and volunteer-led activity at the heart of everything we do. Our vision is to challenge health inequalities and enable people to feel confident, informed, and supported in shaping their own health journey.

A selection of causes covered by Self Help UK

• Peer support
• Long-term health conditions
• Cancer diagnoses and prevention
• Voluntary sector support
• Health inequalities (including the deaf community)
• Under-served communities

£Volunteer - Travel expenses only

Flexible - Monday to Friday

West Midlands Area – based around local treatment services - Bloxwich, Bournville, Coventry, Oldbury,

Perry Barr, Stechford and Wolverhampton

Closing date: 31st August 2026 at 9.00am

Interview date: Rolling Basis

Ref LEP 252

Are you a proactive, collaborative and compassionate individual with proven experience of working positively with adults to engage successfully despite ‘challenging’ behaviour?  Do you have the ability to be a positive role model, demonstrating the virtues of engaging with treatment support services?

If so, St Giles is looking for a Lived Experienced Peer Volunteer to join our team and provide interventions and build meaningful, peer-led relationships with service users to encourage them to engage in drug and alcohol treatment following arrest.

About St Giles Trust
An ambitious, well-established charity that helps people facing adversity to find jobs, homes and the right support they need.  Central to our ethos is our belief that people with first-hand experience of successfully overcoming issues such as an offending background, homelessness, addictions and gang involvement, hold the key to positive change in others.

About this key role

As a Peer Volunteer, you will increase client engagement with drug and alcohol treatment services by providing vital peer-led support and building trust and motivation among a client group that has been historically disengaged/not offered support previously.  You will provide holistic, short-term intervention to bridge the gap between referral and full treatment engagement, capture client experiences and barriers to improve service design and accessibility and develop a strong service user voice to inform future service improvements.

Areas of support from Peer Volunteers may also include initial engagement and motivation such as welcome calls, check-ins, peer-led conversations and motivational chats over coffee.  You may also offer practical support such as appointment reminders, transport assistance and paperwork support, plus help to build positive routines such as activity-based engagement and supporting small lifestyle changes, including meal planning, budgeting, and time management.

What we are looking for

• Personal experience of the criminal justice system or lived experience of the issues facing this client group (i.e. experience of substance misuse and recovery)
• Proven experience of working in a high intensity environment, being self-motivating, with an ability to effectively manage your own wellbeing
• Knowledge of the issues facing those arrested for potential criminal offences
• Knowledge of, and commitment to, safeguarding practices and policies
• The ability to use monitoring systems to record all aspects of the work
• Excellent interpersonal, relationship-building and communication skills, verbal and written.

Please note:  as an organisation that works with children and adults at risk we are committed to safeguarding, protecting and promoting the safety of our clients and successful applicants will be subject to an Enhanced Child Workforce with Child Barred list DBS.

We are an equity and inclusion confident employer. We welcome all applications, and we particularly encourage applications from people of the global majority (black, brown, multi- heritage) and those who identify as disabled, neuroexpansive, neurodiverse, with any protected characteristics and/or social barriers or challenges. We value the empowering and informative impact that all lived experiences and diversity of thought can offer the organisation.

St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the Job Description for the vacancy.

To apply visit our website via the apply button.

We will be reviewing applications as they are received and reserve the right to close this advert early if a suitable candidate is appointed. We therefore strongly encourage early applications to avoid any disappointment.

At Rethink Mental Illness, we believe everyone deserves understanding, connection, and the chance to live a fulfilling life. Our volunteers play a vital role in supporting people affected by mental illness and helping create communities where no one feels alone.

About the role

Location: Bristol

Hours: 2 hours per week

As a Volunteer Group Facilitator, you will play an important role in supporting group sessions and workshops. You will help create a welcoming, inclusive, and comfortable environment where everyone feels valued and able to participate.

Your responsibilities may include engaging with group members through conversation, welcoming participants as they arrive, and supporting the smooth running of sessions by helping with set-up and clear-up tasks. You may also assist with taking attendance at the start of each session.

Full training and regular supervision will be provided, so you’ll feel confident and supported in your role.

This role requires a Basic DBS check, which will be arranged and paid for by Rethink Mental Illness.

As a Volunteer Group Facilitator you will

• Welcome participants and help create a warm, inclusive, and supportive environment
• Support the development of a safe space where individuals feel comfortable sharing as much or as little as they wish
• Assist with setting up before sessions (e.g. arranging chairs, preparing materials, and taking attendance)
• Help tidy and reset the space after sessions
• Collaborate with other volunteers and staff to support the smooth delivery of group activities

About the service

The Bristol Community Support Services team is committed to delivering high-quality, person-centred support. The service focuses on helping individuals achieve their goals, improve their wellbeing, and maintain independence while living with mental illness.

The team includes a Service Manager, Recovery Coaches, a Digital Officer, a Group Development Coordinator, and a Peer and Volunteer Coordinator, all working together to provide a supportive and effective service.

What will make you a great fit for this role?

• Having an interest in mental health and supporting people living with mental illness
• Able to demonstrate strong active listening skills and the ability to build rapport
• Able to relate to people from diverse backgrounds and remains non-judgemental
• Understand the importance of confidentiality
• Reliable and punctual

It's not essential, but you may also bring

• Lived experience of mental health challenges
• Experience of working in group settings

How to apply

To apply, please click the “apply now” button and complete a short interest form. You will have the opportunity to upload a CV and/or cover letter however, this is not mandatory.

A member of the team will review your application and be in touch to update you on the next steps. If your application is successful, you will be invited to take part in an informal volunteer discussion.

Who are we?

We’re Rethink Mental Illness, a leading charity provider of mental health services in England. We support thousands of people through our groups, services, policy, campaigns and advice and information. Our work supports us in delivering on our mission: “A better life for everyone severely affected by mental illness.”

It is an exciting time to join our growing charity. We are on a transformation journey, one that supports the delivery of the organisation strategy – delivering Communities that Care. Supporting employees, managers and leaders through this change is a key priority for the People function. Just like its key that we attract diverse people to come and work for us.

Diversity, Equity, Inclusion

Diversity is important to us and we appreciate difference through difference, inclusiveness and belonging. It gives us a deeper understanding of the world, our society and the diverse communities we’re working with. By including everyone, we are able to draw on the unique experiences and expertise of our people to help shape and enrich our workplace and improve our services. One way we are doing is through our valued staff networks which play a critical and highly valued role in keeping us focused on creating a diverse, inclusive and engaged employer.  We recognise and support staff networks for our Black, Asian and minority ethnic and our LGBTQIA+ colleagues. We are also proud to have been awarded Disability Confident Employer status and are a signatory to the Business in the Community Race at Work Charter.

Becoming a truly anti-racist organisation

We have an ambition of become a truly anti-racist employer, campaigning organisation and service provider - and in our efforts to influence policy and wider societal factors impacting on mental health set out in our anti-racist statement . We have designed a multi-year anti-racist programme of work contained in our Race Equality Action Plan which demonstrate our intention to hold ourselves accountable and be judged on our progress on becoming a truly anti-racist organisation.

Do you want to invest your time supporting women who are marginalised in Tower Hamlets? Do you feel called to social justice and want to do something about it? For over 20 years we have been supporting women involved in selling sex. Many of the women credit our Door of Hope project with being key to their sense of wellbeing whilst on the streets and for some, their exit from selling sex.

We are recruiting new volunteers to continue delivering consistent outreach, early morning, and late evening, spanning different days of the week.

• We need volunteers to work with the women we support. We are looking for women with:
• A vision for reaching out to women involved in/affected by selling sex/sexual exploitation.
• Empathy, compassion and a non-judgmental approach.
• An ability to build trusting relationships whilst maintaining personal boundaries.

What you can expect from us

• An opportunity to work together to see an end to sexual exploitation.
• A friendly, supportive, and experienced team.
• A positive volunteering environment, including volunteer induction and ongoing supervision and support.
• Safeguarding and outreach training
• Access to organisational training around working with women, for no fee.

What we ask from you

• A regular time commitment to take part in outreach.
• Be available to attend Induction and training sessions (including a Christmas social)
• A commitment to reflective practice – taking good care of yourself, contributing to team or 1-1 supervision, responding reflectively to your experiences with Door of Hope
• An openness to learning and working together.
• Availability to attend team training’s 4-5 events a year (usually on a Monday evening)

We are looking for local volunteers:

• If you live within 8 miles of Tower Hamlets, we can cover the cost of safe transport home via Taxi.
• If you live outside an 8-mile radius of Tower Hamlets it would be helpful if you had access to a car, or be willing to contribute to the cost of a taxi home.

We are now accepting applicants. Please see our website for more details and an application form. Closing date for applications is Midnight Tuesday 9th June 2026, Interview date 18th June 2026.

Due to nature of this role in working alongside women with lived experience of violence against women, this post is restricted to female applicants only under Section 9 of the Equality Act 2010.

The Organisation

London Early Years Foundation (LEYF) is the UK’s largest charitable childcare social enterprise, with an ambition of changing the world, one child at a time. With 43 nurseries across 13 London boroughs, we deliver high quality early years education and care to children and families across the capital. Founded in 1903, LEYF has evolved into a purpose driven organisation that combines financial sustainability with a clear social mission, reinvesting all surplus into our nurseries, our people and the communities we serve.

Together with families and communities, we give London’s children, especially those most in need, the best start in life through access to affordable, high quality early years education and care. We focus our work in areas of disadvantage, where it can have the greatest impact, supporting children’s development and strengthening communities. Our approach centres on learning through play, creativity and exploration, delivered by skilled and passionate teams. Through our apprenticeships and the London Institute of Early Years, we provide industry leading learning and development opportunities, equipping our people with the skills and knowledge to deliver excellent outcomes for all children. Through strong partnerships and a commitment to continuous improvement, we extend our impact beyond our nurseries and play an active role in shaping the early years sector, while creating inclusive environments where every child and colleague can thrive.

The Role

LEYF is seeking a Chair of Trustees to lead its Board and support the organisation in achieving its charitable objectives and strategic priorities. The Chair plays a central role in ensuring strong governance, enabling LEYF to deliver high quality, cost effective services to children, families and partners, and to maximise its social impact as it grows. Through strong leadership of the Board, you will help guide the organisation as it continues to expand its reach, strengthen its model and deliver meaningful, lasting impact for children and families across London.

This is an opportunity to make a significant difference to the life chances of disadvantaged children by contributing your skills, judgement and strategic insight within a mission driven organisation. You will work alongside a passionate and committed team, leading a Board of Trustees that is collaborative, professional and deeply engaged in LEYF’s purpose. As Chair, you will play a key role in shaping strategy, supporting sustainable growth and ensuring effective governance at an important and exciting stage in the organisation’s development.

The Person

We are seeking an experienced, values led individual who can provide strong leadership to the Board and support LEYF in delivering its social mission at scale.

Experience and Knowledge

• Senior leadership and Board level experience, with a strong understanding of governance
• Commercial awareness and an understanding of how a social enterprise operates
• Ability to navigate the balance between social purpose and financial sustainability
• Experience of complex or growing organisations, ideally across the UK
• Understanding of, or interest in, the early years sector and wider social impact landscape
• Ability to engage effectively with stakeholders across a politically neutral environment

Skills and Capabilities

• Strategic, pragmatic and calm, with sound judgement and the ability to absorb complexity
• Strong influencing and networking skills, with the ability to build partnerships
• Confident communicator, able to represent LEYF with credibility at a senior level
• Financial awareness, with the ability to balance sustainability and risk in decision making

Leadership Style and Personal Qualities

• Values driven, with a strong commitment to LEYF’s mission
• Supportive and appropriately challenging, acting as a constructive critical friend
• Agile and not risk averse, comfortable supporting innovation and growth
• Inclusive and emotionally intelligent, able to foster effective Board dynamics

Commitment

• Willingness to be visible and engaged, including attending meetings, events and visiting nurseries in London
• Ability to commit sufficient time to the role and support LEYF externally where appropriate

Diversity and Inclusion
We warmly welcome applications from individuals from all backgrounds,  particularly those underrepresented at Board level. We are committed to building a Board that reflects the diversity of the communities we serve and believe this strengthens our impact.

Further Information

For further information about LEYF, the role responsibilities and the person they are looking for, please download the Candidate Briefing Pack.

How to Apply

If you are interested in this fantastic opportunity to have a positive impact on the lives of others, please submit an application which includes the following:

• An up to date CV with details of two referees (we will not contact them without your prior permission).
• A supporting statement, which addresses your suitability against the criteria in the Person Specification, and details your motivations for applying.

Basis Yorkshire is seeking a committed and values-driven individual to join our Board of Trustees as Treasurer. This is an opportunity to support a long-standing, specialist organisation working alongside sex workers and people experiencing sexual exploitation across Yorkshire.

Basis has over three decades of experience delivering trauma-informed, non-judgemental support, advocacy, outreach and education. We work with people across all sectors of the sex industry, as well as young people and adults at risk of or experiencing sexual exploitation. Our approach is rooted in dignity, agency, social justice and harm reduction, with the voices and experiences of the people we support at the centre of everything we do.

As Treasurer Trustee, you will play a key role in supporting the Board’s oversight of the charity’s financial health, sustainability and governance. While professional financial qualifications are not required, we are looking for someone who is confident in scrutinising financial information, asking constructive questions, and contributing to strategic decision-making.

We are particularly interested in individuals who share our commitment to challenging stigma and inequality, and who can bring thoughtful, independent judgment to Board discussions. Previous experience in the voluntary or community sector, safeguarding, or connections to strategic networks in Leeds would be welcomed.

Trustees are expected to attend quarterly Board meetings, contribute to working groups where possible, and engage with role-specific matters between meetings. An enhanced DBS check will be required and arranged by Basis.

We warmly encourage applications from people with diverse lived and professional experiences, particularly those currently underrepresented at the Board level.

Our trustees and non-executive directors play a vital role in making sure that the group achieves its core purpose. They oversee the overall management and administration of the charity. They also ensure that there is a clear strategy and that our work and goals are in line with our vision.

Just as importantly, they support and challenge the CEO and executive team in the exercise of their delegated authority and affairs, to enable Thrive Social Housing and Emerging Futures CIC to grow and thrive, and through this, achieve our mission.

The Board operates under the leadership and guidance of the chair and works in partnership with the chief executive officer and the executive team.

Board members are expected to always act in the best interests of the organisation and its stakeholders, and to use their background knowledge and skills to work with the chair and other board members to ensure that the Board, supported by its committees, carries out its responsibilities effectively and lead from the top in demonstrating our culture, values and behaviours.

Board members have a collective responsibility. This means that trustees always act as a group and not as individuals.

Customer Service / Reception Volunteer

We’re looking for a friendly volunteer to be the first point of contact for clients visiting our Guildford office on Wednesdays and to start as soon as possible

What will you do?

Provide a customer facing reception service to clients who drop in to see us in our Guildford office, including:

• Ensuring relevant forms are completed
• Assigning clients to Advisers for more detailed support
• Booking appointments
• Monitoring the flow of clients in the drop-in
• Assist clients with form filling
• Complete day sheets
• Scan and upload documents to case recording system
• Write up notes on case recording system
• When the the drop-in service is at full capacity, ensuring that you understand the client’s issue and support them by providing information, signposting them to another, more appropriate organisation or another CASWS drop-in

Provide administrative support, including:

• Monitoring emails
• Answering client enquiries by email and phone
• Sending out appointment information

What’s in it for you?

• We will provide full training for your role
• You will gain and build on valuable skills and experience, such as communication, IT skills and working in a team
• You will increase your employability
• You will contribute to the smooth running of the advice service which makes a real difference in people’s lives

And we’ll reimburse you too.

What do you need to have?

You don’t need specific qualifications or skills, but you’ll need to:

• be friendly and approachable
• be non-judgmental and respect views, values and cultures that are different to your own
• be calm under pressure
• be able to demonstrate resilience with challenging clients
• have good IT skills
• be willing to learn about and follow the Citizens Advice aims, principles and policies, including confidentiality and data protection
• be willing to undertake training in your role.

We ask all our volunteers to commit to volunteering one day a week for at least a year.

How much time do you need to give?

We are looking for someone to cover reception duties on Wednesdays in our Millmead, Guildford office between 9am and 4pm.

Valuing inclusion

Our volunteers come from a range of backgrounds and we particularly welcome applications from racially minoritised people/people of colour, disabled people, people with physical or mental health conditions, LGBTQ+ and non-binary people.

If you would like to discuss any aspect of the role description and how we can best support you, please contact us.

Interested?

Please click on "How to apply"

Please note, we do not accept CVs and Cover letters as application for this volunteer role. 

Next stages – Taster session

Once you’ve submitted your application, if shortlisted, you’ll be invited to an online taster session, which will provide an overview of volunteering for CASWS and the role itself. We plan to hold this on a Monday or Tuesday in June.

If you know you are not available on a Monday or Tuesday, please indicate this in your application, as we may be able to accommodate and have the session on a Wednesday.

Finance Trustee - Citizens Advice

Citizens Advice South Lincolnshire is seeking a trustee with financial experience to help shape the future of our high-performing advice charity.

With offices in Grantham, Spalding and Stamford, plus outreach centres across the region, we support a population of 225,000 people. Last year, we helped 14,000 clients with 60,000 issues and secured over £7 million of additional income for them. We are here for everyone to help people move on with their lives.

As a trustee, you will join a well-known, respected charity, influence strategy, strengthen governance and contribute to meaningful change. This is an opportunity to share your expertise with other professional, dedicated trustees, gain valuable experience, build on your leadership and strategy skills, and increase your employability. Previous Board experience would be an advantage, but is not essential.

You will guide the Board and the Chief Executive Officer on the key assumptions and financial implications of budgets and plans. You will use your financial knowledge and understanding to oversee the financial management of the charity and advise the Board.

You will monitor the charity’s financial performance and support the CEO and financial team in areas such as budgeting, clear and accurate financial reporting and financial compliance. This is an opportunity for you to:

· join a respected national charity

· make a positive impact for people in your local area, and

· gain valuable board experience and build leadership and strategy skills.

The time commitment is four in-person Board meetings and four or five remote committee meetings a year, a Board Away Day and an involvement of 1-2 days per month with the Finance Team. 

What do you need to become a trustee?

Trustees don’t need specific qualifications, but we expect all trustees to have 
six core skills: 

● Insight into the organisation: considering CASL’s objects and its public 
benefit strategically 
● Challenging constructively: clarifying facts; stimulating thought 
● Analysing issues: being objective; evaluating risks; using evidence; 
planning ahead 
● Weighing up opinions: using evidence; balancing long- and short-term; 
prioritising value 
● Interpersonal skills: communicating clearly; listening actively; 
supporting a healthy culture, and 
● Confidence and self-awareness: collaborating with others; treating 
everyone with respect.

In addition, as Finance Trustee you will need:

● financial literacy, including experience of creating and managing 
budgets 
● ability to interpret financial information and communicate it clearly, and 
● strong analytical skills. 

For this role, we also value:

● experience of working in finance, accounting and/or audit 
● experience in charity finance, SORP, or nonprofit financial management 
● familiarity with financial software, and/or 
● experience of Board or committee work.

Finally, competent trustees should have these six personal qualities to some 
extent, and demonstrate them in their behaviours: 

● Committed - motivated, dedicated, persevering; plays an active role. 
● Responsible - accountable, independent, reliable; accepts collective 
responsibility. 
● Trustworthy - ethical, principled; is a critical friend and focuses on 
continuous improvement. 
● Collaborative - team-oriented, approachable; builds relationships and 
seeks consensus. 
● Confident - independent; contributes constructively and expresses 
opinions courageously. 
● Thoughtful - curious, adaptable, open-minded; appropriately challenges 
the status quo.