Blind volunteer volunteer roles

Based right in the heart of the city, Shopmobility is a vital and much loved service for all of our customers.  A place where they know they will be listened to, treated with dignity and provided with the best assistance we can offer them, to live their lives independently.

Equal Lives is a user led Disabled People's Organisation and we're really proud of Shopmobility!  It's the part of our organisation which is people facing, the part where our staff and volunteers get to represent us and interact with our customers on a daily basis.  So, it's vital that we have the right people on hand and that's where you come in!

If you've got a passion to help the Disabled community by empowering them to live the life they deserve, then you're our kind of person.  We're looking for those compassionate individuals who want to help others, who are happy to give a few minutes to listen to someone's story, to ask how their day was and to support them in working out the best solutions to suit their needs.

Shopmobility is a scheme that supports people to hire mobility aids during their visit to the city. We're based in Chantry Place (previously Chapelfield Shopping Centre) and we are looking for volunteers to help with all aspects of the day-to-day running of the shop.This is a great opportunity to volunteer, build your skills and meet new people! 

Role overview: 

 As is typical of working with the community, no one day is the same.  As such, the role may include, but is not limited to: 

• Opening the site ready for business and helping to prepare the shop 
• Closing the shop at the end of the day 
• Greeting customers and acting as a friendly, supportive and welcoming face 
• Supporting customers to work out what they need, and to hire the equipmen
• Keeping the site looking presentable and welcoming
• Handling cash and taking card payments
• Supporting people to sign up as Shopmobility members and to join Equal Lives as members
• Responding to queries on social media, email and telephone
• Taking future bookings for the equipment 
• Cleaning and maintenance of vehicles when they’re returned 
• Marketing and promoting the shop 
• Some other occasional ad hoc tasks as required such as signposting to our other services or other organisations

We’ll give you: 

• Comprehensive training, including Customer Service, GDPR, Safeguarding and Data Protection 
• The opportunity to choose your days and hours (within our opening times of Tuesday to Friday)
• An accessible city centre location 
• A variety of activities to challenge you and develop your skills 
• The opportunity to take on additional responsibilities as you gain experience 
• Specific tasks focusing on the skills you want to gain 
• A friendly and supportive team of staff and volunteers 
• A mapped out plan of personal development to help you evidence your professional progression

You will be doing really important work with this role, supporting those with mobility issues access the City to lead more independent lives. This opportunity gives you a fantastic chance to learn and develop great transferable skills. 

If you are looking for a volunteer role which gives you the chance to make a real difference to people's lives, this role could be for you. 

Volunteering Arrangements 

 The site will follow the COVID19 safety guidelines and volunteers will be reimbursed reasonable expenses incurred whilst supporting us.

All volunteers are required to undertake our core training programme. This covers basic safeguarding and other key features, such as data protection.

New volunteers will have an opportunity to ‘shadow’ experienced volunteers and members of staff 

Potentially, depending on the candidate, there may be additional opportunities to participate in a variety of accredited training courses. Please ask a manager for further details. 

Volunteers are required to adhere to the organisation’s policies and practice guidelines. 

Reasonable expenses, including travel whilst undertaking this role will be reimbursed. This includes mileage (currently £0.45 p/mile) and parking costs. 

Person specification 

• Honesty
• An ability to be empathic, whilst maintaining professional boundaries 
• Reliability, and only committing to a level of volunteering which is realistic 
• Good interpersonal skills 
• The ability to be non-judgemental 
• Good verbal and written communication skills 
• Excellent listening skills 
• Commitment to attend training courses and team meetings 
• Ability to follow organisational policies and procedures including safeguarding, data protection and health and safety
• Dedicated to the empowerment of Disabled people 

Join Us as a Trustee – Make a Difference for LGBT+ Mental Health

About Us

elop is an award-winning LGBTQ+ mental health and wellbeing charity with 30 years of experience delivering high-quality, LGBTQ+ affirmative support. We provide counselling, wellbeing programmes, advocacy, and specialist training for professionals, schools, and organisations across London and the Essex borders. Our mission is to empower LGBTQ+ communities, improve mental health, amplify our voices, and promote equality through education, awareness, and support.

The Role

We are seeking new trustees to help guide our work and shape our future. As a trustee, you’ll play a vital role in ensuring our charity remains sustainable, inclusive, and impactful for the communities we serve.

You’ll Be Involved In:

· Setting strategy, policies, and goals

· Overseeing finances and safeguarding assets

· Ensuring strong governance and regulatory compliance

· Supporting CEO and senior leadership team in delivering mission

· Working collaboratively with the CEO to ensure strong governance and regulatory compliance

· Promoting elop and representing us at events

· Bringing your skills, knowledge, and lived experience to board discussions

Commitment

Time: 8–12 hours per month

Term: Minimum of 2 years

Who We’re Looking For

We welcome applications from people who are LGBTQ+ and share our passion for mental health and wellbeing. We are particularly keen to hear from those with skills, experience, or knowledge in:

· Event and individual fundraising

· Human resources

· Building Management

· Knowledge of managing building works

· Corporate Fundraising

We strongly encourage applications from people of colour, trans and non-binary people, and others from underrepresented backgrounds. We believe diverse boards make the strongest organisations.

Radcliffe Housing Society is a small, registered provider based in Sevenoaks, Kent, with properties across the Southeast. We are more than just a financially strong Housing provider, we are making an impact on the housing crisis, supporting sustainable communities, and providing life-long homes for our customers.

We have just built our first development for over 15years in Bromley, Kent and we are looking to grow the organisation further by either new developments or stock acquisition.

About the role:

You will be a motivated individual who will serve as a Board Member for the organisation to help the Board to provide effective leadership of Radcliffe Housing Society within a framework of prudent and effective controls which enable risks to be assessed and managed well. Your role will involve contributing to investment decisions, managing risk, and maximising the impact we can have on the sector by delivering more homes, and working with our customers to improve their homes and the areas in which they live.

We are looking for Board members who will bring expertise and experience in the following areas:

· Human Resources

· Sustainability

· Customer Services

· Health and Safety / Property Compliance

The position is voluntary (reasonable expenses paid) and there are 4 Board meetings per year held in Sevenoaks (currently remotely). In addition to Board Meetings, Board Members are expected to attended Radcliffe’s AGM and Strategic Away day.

Closing Date: Monday 31st August 2026 

Interview Date: TBC

Please contact us for an application pack.