Charity care calling manager volunteer roles in Nottingham

The Cyber Helpline is a charity founded by the cybersecurity community to ensure no one faces cybercrime alone.

We provide free, expert support to individuals affected by cybercrime, digital fraud and online harm, helping them understand what has happened, secure their accounts and devices, recover safely and regain control.

Since launching, we have supported more than 100,000 people through our helpdesk and millions more through accessible self-help guidance. Every month, more than 25,000 people access our self-help service for practical advice and support.

We bridge the gap between technical cyber response and human support, combining expert digital guidance with empathy, clarity and care.

As demand for our services grows, we are investing in a stronger brand, marketing and audience engagement to ensure more people can find us when they need us, and more supporters can help sustain and grow our work.

The Cyber Helpline is a dynamic, fast-growth charity that has the ability to really drive change in the online world. We offer a flexible working environment, the chance to work with highly motivated colleagues, work with exciting partners and provide the chance for you to help make a difference.

Role Summary

The Company Secretary is the guardian of The Cyber Helpline’s compliance with both the law and best practice. The Company Secretary will play a key role in ensuring that Board procedures are followed and regularly reviewed. Acting as a resource for the Board, the Company Secretary will also provide guidance on Board members' responsibilities.

Key Responsibilities

The Company Secretary will be responsible for the following:

• Ensuring the charity operates in accordance with its governing document, the Charities Act, and the Companies Act 2006. Advising the board on their duties and on any legal and regulatory changes.

• Being the subject matter expert on charity law and regulation within the Board. 

• Organising, attending, and taking minutes at trustee meetings (board and sub-committees), including preparing agendas and circulating papers.

• Supporting the trustees by commissioning papers and other work required by the board, recording and tracking progress of actions agreed

• Ensuring all mandatory returns, including the annual report and financial statements, are filed on time with Companies House and the Charity Commission.

• Informing the Charity Commission of any significant changes in the charity’s structure or management, for example, the appointment or resignation of Trustees.

• Assisting with the recruitment, induction, and training of new trustees, and managing conflict-of-interest registers.

• Maintaining accurate records, including the register of members and trustees, the register of any charges on the company’s assets and managing high-level correspondence.

• Maintaining the charity's registered office as the address for any formal communications. Ensuring that all the charity’s business stationery carries its name, registered number, country of registration and registered address. 

• Ensuring the security of the charity’s legal documents and owning the charity’s policy for the filing and retention of documents.

• Ensuring The Cyber Helpline has adequate insurance in place. 

• Ensuring the charity is compliant with relevant UK law & regulation. 

• Supporting the protection of intellectual property. 

Person Specification

This role would suit either someone in a Company Secretary role or someone with aspirations to become one. We are happy to support someone looking to make the transition into this role.

Essential Experience

• Experience of auditing against standards and policies. 

• Experience consulting with subject matter experts on complex issues. 

• Strong attention to detail. 

• Strong planning, organisation and analytical skills. 

• Strong communication skills. 

• Ability to turn theoretical models and guidance into practical frameworks that achieve results. 

• Ability to deliver project work, as well as communicate and plan at a strategic level. 

• Strong integrity and honesty. 

• Passionate about our mission of supporting victims of cybercrime. 

Preferred experience

• An understanding of or experience in the cyber security industry. 

• Experience in the not-for-profit / charity sector.

• Membership (or on path to membership) of any of the following bodies:

  • the Institute of Chartered Accountants in England and Wales

  • the Institute of Chartered Accountants of Scotland

  • Association of Chartered Certified Accountants

  • the Institute of Chartered Accountants in Ireland

  • the Institute of Chartered Secretaries and Administrators

  • the Chartered Institute of Management Accountants

  • or the Chartered Institute of Public Finance and Accounting

• Be a barrister, advocate or solicitor called, admitted or part-qualified, in any part of the UK

Additional Requirements

Candidates must be 18 years old or older and resident in the UK with the right to work in the UK. 

Due to the nature of this role, successful candidates will be required to undergo a criminal record check (e.g. DBS). This is because the role involves access to sensitive information. Any disclosures will be considered on a case-by-case basis in line with relevant legislation.

Engagement: Trustee meetings are quarterly (three remote and one in-person). The individual will provide additional time as required, we expect this to be between 2-4 hours a week for 42 weeks of the year.

What we offer

• High-street discounts - Thousands of discounts on travel, shopping, wellbeing, entertainment and more.

• Flexible and remote volunteering - we are a remote-first organisation, you’ll have the freedom to volunteer from home (or away - subject to approval).

• Cybersecurity at home - we offer free cybersecurity tools to protect your home devices to stay safe online personally, and professionally.

• Professional development - Access to ad-hoc training based on your role and professional growth interests

• Cybersecurity community - Join a supportive network of over 150 cybersecurity professionals in the UK and USA

We are looking for our next Chair of Trustees – someone who will work closely with our Executive Team and Board to guide the organisation through what is both a challenging and genuinely exciting time. The funding environment is tough. The political context is difficult. And yet the need for what we do has never been greater.

This is an unpaid voluntary role. Reasonable out-of-pocket expenses will be reimbursed in accordance with our Volunteer Expenses Policy.

The successful candidate will lead a vibrant, well-established, national charity as it navigates the next chapter of its story.

Main tasks

• Developing and setting our future strategy, alongside the Executive Team and other Trustees
• Helping shape and deliver our future, identifying opportunities in an evolving landscape
• Leading the Board of Trustees, including regular 1:1s and providing space for reflection
• Acting as a 'critical friend' to our Executive Team, as well as formal line management to the CEO (and COO in their absence)
• Acting as an ambassador for the charity – raising awareness of what we do and engaging potential supporters and other key stakeholders
• Responsibility, along with the other trustees, for the governance of the charity
• Contributing to the ongoing strategy of the charity, in line with our charitable objectives
• Participating in board meetings and sub-committees in an inclusive and thoughtful way

Please download our Chair Application Pack for more information.

Fundraising events helper

Fundraising hub - South west

A bit about this role

As a charity we can continue to help cats and kittens in need thanks to the donations we receive at fundraising events from generous members of the public. Our fundraising event helpers have the exciting and varied role of helping at local fundraising events - such as cakes sales, barn dances, quiz nights – and everything in between!
 

You can expect us to

• make you feel welcome, included and respected in line with our values and behaviours
• support you in having a positive and impactful experience at Cats Protection
• cover agreed out-of-pocket expenses in line with our Expenses Policy
• provide you with access to learning, development and engagement opportunities

What we need from you

You'll be

• help set up and/or man stalls at events
• help on collection days like supermarket collections events or street collections
• help at fundraising events such as quiz nights, cake sales and dances
• promoting a professional image of Cats Protection at events

A bit more information about this role and the team

This volunteer opportunity is perfect for anyone who enjoys being part of local community events and wants to make a meaningful difference for cats across the South West. As a fundraising events helper, you will support a range of enjoyable activities such as craft fairs, coffee mornings, quiz nights, county shows and supermarket collections. Your support at these events helps raise the vital funds needed to care for cats and kittens in need.

Every event you take part in truly makes a difference. Even small amounts go a long way. Just £5 can feed a cat in our care for 25 days, helping us provide the food, warmth and comfort they rely on.

You do not need previous experience. All you need is a friendly attitude, a willingness to get involved and an interest in helping cats. Whether you prefer setting up stalls, chatting to members of the public or supporting activities throughout the day, there is a place for you on the team. Any time you can give will help us continue our work and support cats who need it most.

This role is very flexible. You can choose to volunteer at a single event for a couple of hours or join multiple events throughout the year. We will keep you updated with upcoming opportunities so you can choose what suits you best.

Wherever you are based in the South West, you will have full support from your fellow volunteers and the Fundraising Hub team. They are always available to offer guidance, resources and encouragement.

We will support you every step of the way.

Time expectation

This role is really flexible! You could choose to volunteer at one event for a couple of hours or attend multiple fundraising events.

We’ll keep you up to date with upcoming local events where volunteers are needed. You’ll then be able to choose which events you’d like to volunteer at and how many hours you’d like to give. However much time you can give, your contribution will help raise much needed funds to continue the work of Cats Protection.

You may be just the volunteer we've been looking for!

We are committed to building a diverse, compassionate and inclusive organisation where everyone can be themselves and do their best. We are courageous and compassionate in our purpose of helping people see the world through cats’ eyes. Together, we can make a difference. Together, we are all for cats. Join the UK’s leading cat welfare charity and help make a better life for cats, because life is better with cats.

Become a Fundraisng Team Leader Volunter!

The difference you will make to cats and people

As a charity we are able to help thousands of cats each year thanks to the generous donations we receive from members of the public. Our fundraising team leaders have the exciting and varied role of inspiring our fundraising volunteers to plan and deliver local fundraising events. Using their passion and imagination, they oversee a small team of fundraising volunteers who come together to raise the vital funds needed to cover costs such as veterinary bills and food. Our fundraising team leaders support their team of volunteers in all aspects of their roles, making sure our volunteers are happy, confident and supported.

You can expect us to

• make you feel welcome, included and respected in line with our values and behaviours
• support you in having a positive and impactful experience at Cats Protection
• cover agreed out-of-pocket expenses in line with our Expenses Policy
• provide you with access to learning, development and engagement opportunities

What we need from you

You'll be:

• supporting and encouraging a team of fundraising volunteers
• planning fundraising events and activities with your team
• allocating tasks before and during fundraising events
• keeping financial records from fundraising events
• encouraging and promoting a professional image of Cats Protection
• following policies and guidelines and ensuring licences and permits are obtained for events

Time expectation

Our fundraising team leaders usually spend three to four hours per week in this role, which is flexible and can be shared by more than one volunteer if needed.

You may be just the volunteer we've been looking for!

We are committed to building a diverse, compassionate and inclusive organisation where everyone can be themselves and do their best. We are courageous and compassionate in our purpose of helping people see the world through cats’ eyes. Together, we can make a difference. Together, we are all for cats. Join the UK’s leading cat welfare charity and help make a better life for cats, because life is better with cats.

The Dementia Services supports people to live independently and safely at home for as long as possible, stay socially engaged and carry on doing what they love. The service supports Camden residents over the age of 55 in the early or moderate stages of dementia.

We offer clients from the Dementia Services (befriending and wellbeing) a short performance or creative activity delivered by a volunteer visual artist, musician, dancer, actor, performer, and other creative artforms. You may choose to share a creative hobby or an art form you practice professionally.

What does the role involve? 

·Share your creative talent or hobby with older people living with dementia by delivering a short performance to an older person at home or providing an opportunity for them to participate in a creative activity.

·Visit a minimum of 4 times per year for up to 1.5 hours each time, including 20/30 minutes for the performance/activity.

·Provide opportunities for connection with older people during your visit through conversation and engagement.

• Liaise with service coordinators to link with clients who have asked to receive these visits/calls.
• Provide feedback after every performance, including positive impact, improvements to the delivery of visits or concerns regarding the client. 

What will you get out of it?

·An opportunity to create meaningful experiences for all

·Be part of something rewarding and fulfilling

·Training in dementia awareness, safeguarding and more

·Supervision and support

·Reimbursement of expenses

·Opportunities to meet other volunteers

What are the benefits for people living with dementia?

 Many of the clients we support in this service are housebound or do not have the confidence or opportunity to attend events. Some clients may be artists, performers and creatives in their own right who do not get an opportunity to engage with or experience this aspect of their lives anymore.

Giving people who are living with memory loss an opportunity to be part of creative activities is a stimulating, fun way of putting them in touch with memories, other people and the wider community.

Bringing your artform into peoples’ homes can have a huge impact on reducing isolation, encouraging connection and bring a sprinkle of joy to those living with dementia.

We are looking for people who have:

• An interest in sharing or performing their creative, artistic skill whether you are a hobbyist or a professional: 
• Singing

·Playing a musical instrument

·Visual art activity

·Poetry/acting

·Dancing

·Culture-specific art/music/dance/poetry

These are just a handful of examples, but we will consider applications from a variety of artists/musicians/ performers and are open to suggestions.

What other attributes do you need?

• Good verbal and written skills in English 

• Enjoy conversation.
• A desire to learn more about an individual and their interests and their past, and life history
• Consistency and reliability 
• An ability to empathise and understand the needs and experiences of an individual with dementia and memory loss.
• Understanding of confidentiality
• Patience and sensitivity
• Confidence to deal with emergencies
• Requirement to undertake induction training and follow guidelines and policies of Age UK Camden

Volunteering Hours 

Performances/activities:Usually approx. 20 -30 minutes but 1-1.5hrs are assigned to the visit

 Minimum of 4 - 6 visits a year (you can opt to do more). 

Visits will be a time agreed between you and the older person you are matched with.

Please note, early morning and late evenings are generally not suitable times for visits. 

Training and induction are provided for the role and includes: 

• Online Dementia Awareness course 
• Age UK Camden organisational induction 
• Induction to Dementia Befriending and Dementia Wellbeing Services and relationships, how to deliver a performer visit
• Safeguarding Adults online course
• Data Awareness online course

We will give you:

• Ongoing support including regular supervision by the coordinator of the service.
• Reimbursement of agreed expenses 
• Access to Volunteer Forum events

 If you are interested, we will ask you to: 

• Complete an application form

• Meet with Dementia Services staff member
• Provide details of two Referees
• Complete an Enhanced DBS check (we arrange this with you)
• Induction and training (as laid out above)

We understand that completing the various steps takes time, and we support and keep in touch with you through the process. 

As this role brings our volunteers into regular contact with vulnerable older people, we make sure that all volunteers understand their role and have completed our recruitment procedures to both our and their satisfaction.