Development team coordinator volunteer roles

JOB PURPOSE:

This Role Transforms Volunteer Activity Into Structured, Ethical, High-Impact Operations

At Tell My Truth and Shame the Devil C.I.C., our work is powered by people. Volunteer contribution is not just support, it is community, capacity and impact. The Volunteer Operations Analyst ensures that this contribution is organised, visible and aligned with the organisation’s mission, safeguarding responsibilities and growth.

You will play a key role in connecting people, systems and structure—ensuring that volunteer engagement is consistent, well-managed and sustainable as the C.I.C grows.

This is not a purely administrative role. It is insight-driven, systems-focused and central to how the organisation operates effectively behind the scenes.

Role Summary

The Operations Analyst is responsible for measuring, analyzing, and optimizing the organization’s
internal operations to improve efficiency, accountability, and overall performance. This role focuses on operational systems development, process evaluation, workflow optimization, and organizational effectiveness, enabling leadership to make informed decisions and ensuring that the organization’s activities are structured, scalable, and effective.

While analytical skills are essential, this is not a traditional Data Analyst role. The emphasis is on understanding how systems, teams, and workflows function, and using insight to design and improve operational structures, not just analyze datasets.

The Operations Analyst does not execute or enforce tasks, but plays a critical role in diagnosing
operational challenges and recommending actionable, system-level solutions.

REQUIRED SKILLS AND COMPETENCIES:
Technical Skills
Strong proficiency in:

• Google Sheets / Microsoft Excel
• Data tracking and reporting tools
• Ability to organize and interpret large sets of data

Analytical Skills

• Strong problem-solving and critical thinking ability
• Ability to identify patterns, trends, and inefficiencies
• Detail-oriented with a structured approach to analysis

Communication Skills

• Ability to present data in a clear, concise, and actionable format
• Strong written communication for reporting

Organizational Awareness

• Understanding of how teams and workflows interact
• Ability to think in systems, not just tasks

PREFERRED QUALIFICATIONS (NOT MANDATORY):

• Background in Operations, Business Administration, or related fields
• Previous experience in Operations analysis, project tracking, or process improvement roles
• (Experience working in remote or volunteer-based organizations is an advantage)

CORE OBJECTIVES:

• Provide clear visibility into operational performance and system effectiveness
• Identify inefficiencies, bottlenecks, and structural gaps in workflows and processes
• Recommend practical, system-level improvements (not just data observations)
• Support leadership with structured insights that drive operational decisions
• Strengthen accountability, clarity, and scalability across the organization’s operations

KEY RESPONSIBILITIES:

1. Data Tracking & Performance Monitoring

• Develop and maintain centralized tracking systems (e.g., Google Sheets, Airtable) to support operational visibility
• Monitor key operational metrics across departments, including:
  • Volunteer recruitment and onboarding timelines
  • Task completion rates across teams
  • Program and project delivery timelines
• Ensure data is accurate, relevant, and structured to inform operational decisions (not just reporting)

2. Reporting & Operational Insights

• Prepare weekly or bi-weekly operational reports for leadership
• Go beyond reporting by clearly highlighting:
  • Root causes of inefficiencies
  • System and workflow gaps
  • Operational risks
• Translate data and observations into clear, actionable, system-focused recommendations

3. Process Analysis & Workflow Design

• Document and map existing workflows across functions (HR, Programs, Operations, etc.)
• Analyze how work actually flows across teams—not just what is recorded in data
• Identify bottlenecks

✅ The Operations Analyst WILL:

❌ The Operations Analyst WILL NOT:

○ Redundant or unclear steps
○ Structural and communication gaps
● Recommend and help design improved workflows, structures, and operational systems

4. Risk Identification & Escalation
● Proactively identify and flag:
○ Process breakdowns
○ Structural inefficiencies
○ Delivery risks linked to poor workflows or unclear ownership
● Escalate findings with clear operational context and suggested solutions

5. Systems & Process Optimization
● Lead efforts in operational systems improvement, including:
○ Workflow restructuring
○ Standardization of processes and templates
○ Introduction of more efficient tracking and coordination systems
● Continuously evaluate how systems function in practice and recommend refinements

6. Cross-Functional Collaboration
● Work closely with:
○ HR Team (for recruitment and onboarding systems)
○ Team Leads (for workflow and delivery structures)
○ Operations Coordinators / Executive Assistants (for execution visibility)
● Bridge the gap between how work is designed and how it is executed

SCOPE AND BOUNDARIES FOR THE ROLE:
To ensure clarity and proper role alignment:

• Analyze workflows, systems, and operational performance
• Design and recommend process and system improvements
• Provide structured insights that inform operational decisions
• Function as a Data Analyst focused solely on datasets and reporting
• Be limited to producing reports without contributing to process improvement and system design
• Manage or supervise team members
• Enforce task completion or handle administrative coordination

WORKING RELATIONSHIP:
The Operations Analyst will:

• Report directly to the Director of Central Operations & Executive Coordination
• Support decision-making but will not replace leadership authority
• Work collaboratively across all teams while maintaining objectivity and independence

KEY PERFORMANCE INDICATORS (KPIs)
Success in this role will be measured by:

• Quality and impact of operational insights and recommendations
• Measurable improvements in workflow efficiency and system effectiveness
• Reduction in process bottlenecks and delays
• Clarity and usability of operational tracking systems
• Contribution to scalable and well-structured operational processes

What Success Looks Like in This Role:
Within the first 60–90 days, the Operations Analyst should:

• Establish a functional and structured operations tracking system
• Deliver insight-driven reports that highlight system-level issues (not just data summaries)
• Identify and recommend improvements to at least 2–3 key operational workflows
• Provide leadership with clear visibility into how operations actually function and where improvements are needed

Additional Notes

• This is a strategic operations role, not a purely analytical or reporting position
• Ideal for individuals who are passionate about:
  • Improving how organizations function
  • Designing better systems and workflows
  • Driving efficiency through structure and clarity

Important to be clear:

• This is a volunteer role during the CIC’s build phase
• It carries real responsibility for data integrity and donor relations

Formal qualifications are not required, but desirable.
Essential equivalent experience mandatory.

Next Steps:
Shortlisted applicants will be invited to:

• A values-led conversation
• A practical discussion about event planning, coordination, and execution

Role summary

As a Volunteer Community Connector, you will play an important role in the Compassionate Communities programme by helping to normalise conversations around death and dying, grief and loss. We believe that breaking down these taboos and getting people talking is key in helping communities support each other.

Your role will involve:

• Supporting and facilitating ‘compassionate conversations’ about death and dying, grief and loss in the community - promoting social connectedness. This may include signposting to relevant community support or care provision.

• Offering an informal, empathetic listening ear around topics such as life limiting illness, caregiving, dying and bereavement.

• Offering your support for informal sessions or larger events that may be held in community groups, charities, cafes or other organisations.

Main duties of this role:

• Attend and support public-facing events focused on compassionate conversations and awareness-raising (how to have difficult conversations).

• Offer a welcoming, supportive presence and engage people in meaningful conversations in a non-judgmental manner.

• Sensitively listen to people’s experiences, stories or questions related to serious illness, loss and caregiving - answering questions where able; or signposting or referring to your line manager where unable to respond.

• Help to promote Compassionate Communities principles and the work of St Helena in a positive, accessible way.

• Connect with St Helena staff and partners before and after events to give feedback and receive support.

• Assist with basic event logistics such as setting up spaces, offering refreshments, distributing materials, and collecting informal feedback.

• Work flexibly across community venues.

• Establish contacts within the community and build relationships

• Understand and adhere to confidentiality and data protection regulations at all times. 

Training and Supervision:

• Online mandatory training relevant to the role

• Compassionate Conversations training – online/in person

• Dedicated line manager for training and support with regular meetings 

Experience and Qualifications required:

• Experience in a role involving interaction with the public, especially in a supportive or listening capacity

• Understanding of the importance of compassion and empathy when discussing sensitive topics

• Ability to maintain personal and professional boundaries

• Comfortable speaking with people from a wide range of backgrounds 

Food Service Volunteers

Enthusiastic, hands-on volunteers needed to help provide food to the community. A key role, you will work at the main hub of the food bank and help the food service run as smoothly as possible. An exciting opportunity to make a real, immediate impact to those in need of support. 

Hours: Thursdays, a range of shifts from 9:30am - 6pm

Book shifts to suit your own schedule! No requirement to sign up for the same shift each Thursday or to volunteer consecutive weeks.

Location: St Michaels Church Hall, 37 Bounds Green Rd, London, N22 8SD

About Bounds Green Food Bank: 

Open since June 2020, we serve over 1,500 children and adults in the community. We are committed to improving lives by providing food and essential household items to build a healthy, hunger-free tomorrow. We strive to promote social inclusion by supporting people who find themselves in a crisis situation where they need assistance to feed themselves and their families.

Person specification: 

• Aged 18 or above

• Have a basic understanding of spoken English

• Available on Thursdays 

• Able to travel at your own expense (no parking is available)

• Patient and flexible - you will help on different sections on each shift and may need to switch during shifts too

• A team player - the food bank is run completely by volunteers, so we require enthusiasm and cooperation

• Willing to attend training - The Orientation Tour is required before you join us, but other training may be offered.

• Understands and is sensitive to the challenges and difficulties faced by guests accessing the food bank e.g. food and fuel poverty, feelings of shame and embarrassment, language barriers.

The role: 

• Take in deliveries and count stock at the start and end of the day (depending on your shift time)

• Help with setting up the food service, including getting food out of storage and onto the service tables, decanting and repacking items and replenishing goods when needed. 

• Warmly welcome guests, serving them the number of items advised by Section Leads and Food Service Coordinators during each shift. 

• Follow food bank policies including Health and Safety procedures e.g. wearing gloves when handling fresh food and lifting boxes safely. 

• Keep the hall safe throughout the food service e.g. tidying away boxes and keeping walkways clear. 

Benefits:

• Flexible - book shifts to suit your own schedule!

• Give back to the community - one of the NHS’ 5 Ways to Wellbeing!

• Gain access to free workshops for volunteers and upskill on a range of topics (conflict resolution, mental health first aid, arts and crafts, and more)

• Join free social events for volunteers (such as picnics, walks, games nights and celebration events)

• Gain a sense of community and meet the huge team of volunteers

HEAD OF SUNSHINE SERVICES (VOLUNTEER ROLE)

SUNSHINE Charity – Because No One Should Live in Lockdown Forever

Do you remember lockdown?

1. The quiet.
2. The worry.
3. The long days without connection.
4. The feeling of being cut off from the world.

Now imagine living like that every day, not because of a global crisis — but because loneliness has quietly become someone’s whole life.

At SUNSHINE, we refuse to let that happen. Not in London. Not in our communities. Not while we’re here.

We’re here to bring back joy, connection and human warmth — and we need someone extraordinary to help us build the services that will make that happen.

Who We Are

SUNSHINE is a brand‑new, grassroots, 100% volunteer‑powered charity on a mission to brighten the lives of people experiencing loneliness and social isolation. We’re small but fierce, hopeful, and building something meaningful from the ground up. We’re awaiting our charity number — but our purpose is already alive and growing.

Our services will be the lifeline people hold onto. And you will be the one who shapes them.

Your Role: Head of SUNSHINE Services

This is a rare opportunity to build a charity’s services from scratch — to design programmes that genuinely change lives and bring people back into community.

You will lead the creation, delivery and development of our pilot programmes, including:

• Digital Inclusion & Skills (6‑week programme) — helping people reconnect with the world through confidence, technology and support

• Wellbeing Wednesdays (12‑week programme) — a warm, uplifting space for emotional wellbeing, connection and growth

• Monthly Coffee Mornings — simple, joyful gatherings that remind people they matter

And that’s just the beginning.

You’ll work in co‑production with the people we serve — listening, learning, and shaping new services based on real needs, real voices, and real lives.

You will:

• Design, launch and oversee all SUNSHINE services and programmes

• Manage and support Programme Coordinators delivering each pilot

• Ensure quality, safety and impact across everything we offer

• Build a culture of compassion, empowerment and joy within our service teams

• Use feedback and lived experience to shape future services

• Be a key leader in how SUNSHINE grows and supports communities

Your work will directly help people feel seen, valued and connected again.

Who You Are

• You’re someone who cares deeply about people and community.
• You understand how powerful a simple act of connection can be.
• You’re organised, compassionate, creative — and excited by the idea of building something new.
• Maybe you’ve worked in service delivery, community programmes, wellbeing, social care, education, or project management.
• Maybe you’ve supported vulnerable people before.
• Maybe you’ve led teams or shaped services.

What matters most is your heart, your drive, and your belief that no one should face life alone.

Why Join Us Now?

Because this is the moment everything begins.

You won’t just be joining a charity — you’ll be helping to build it. Your ideas will matter. Your leadership will shape lives. Your work will bring sunshine into places that have been dark for far too long.

If you want to be part of something hopeful, human and life‑changing, this is your moment.

How to Apply

Send us your CV and a short statement about why this role speaks to you.

We welcome people from all backgrounds, experiences and walks of life.

Let’s build services that bring people back to life — together.

At Rethink Mental Illness, we believe everyone deserves understanding, connection, and the chance to live a fulfilling life. Our volunteers play a vital role in supporting people affected by mental illness and helping create communities where no one feels alone.

About the role

Location: Bristol

Hours: 2 hours per week

As a Volunteer Group Facilitator, you will play an important role in supporting group sessions and workshops. You will help create a welcoming, inclusive, and comfortable environment where everyone feels valued and able to participate.

Your responsibilities may include engaging with group members through conversation, welcoming participants as they arrive, and supporting the smooth running of sessions by helping with set-up and clear-up tasks. You may also assist with taking attendance at the start of each session.

Full training and regular supervision will be provided, so you’ll feel confident and supported in your role.

This role requires a Basic DBS check, which will be arranged and paid for by Rethink Mental Illness.

As a Volunteer Group Facilitator you will

• Welcome participants and help create a warm, inclusive, and supportive environment
• Support the development of a safe space where individuals feel comfortable sharing as much or as little as they wish
• Assist with setting up before sessions (e.g. arranging chairs, preparing materials, and taking attendance)
• Help tidy and reset the space after sessions
• Collaborate with other volunteers and staff to support the smooth delivery of group activities

About the service

The Bristol Community Support Services team is committed to delivering high-quality, person-centred support. The service focuses on helping individuals achieve their goals, improve their wellbeing, and maintain independence while living with mental illness.

The team includes a Service Manager, Recovery Coaches, a Digital Officer, a Group Development Coordinator, and a Peer and Volunteer Coordinator, all working together to provide a supportive and effective service.

What will make you a great fit for this role?

• Having an interest in mental health and supporting people living with mental illness
• Able to demonstrate strong active listening skills and the ability to build rapport
• Able to relate to people from diverse backgrounds and remains non-judgemental
• Understand the importance of confidentiality
• Reliable and punctual

It's not essential, but you may also bring

• Lived experience of mental health challenges
• Experience of working in group settings

How to apply

To apply, please click the “apply now” button and complete a short interest form. You will have the opportunity to upload a CV and/or cover letter however, this is not mandatory.

A member of the team will review your application and be in touch to update you on the next steps. If your application is successful, you will be invited to take part in an informal volunteer discussion.

Who are we?

We’re Rethink Mental Illness, a leading charity provider of mental health services in England. We support thousands of people through our groups, services, policy, campaigns and advice and information. Our work supports us in delivering on our mission: “A better life for everyone severely affected by mental illness.”

It is an exciting time to join our growing charity. We are on a transformation journey, one that supports the delivery of the organisation strategy – delivering Communities that Care. Supporting employees, managers and leaders through this change is a key priority for the People function. Just like its key that we attract diverse people to come and work for us.

Diversity, Equity, Inclusion

Diversity is important to us and we appreciate difference through difference, inclusiveness and belonging. It gives us a deeper understanding of the world, our society and the diverse communities we’re working with. By including everyone, we are able to draw on the unique experiences and expertise of our people to help shape and enrich our workplace and improve our services. One way we are doing is through our valued staff networks which play a critical and highly valued role in keeping us focused on creating a diverse, inclusive and engaged employer.  We recognise and support staff networks for our Black, Asian and minority ethnic and our LGBTQIA+ colleagues. We are also proud to have been awarded Disability Confident Employer status and are a signatory to the Business in the Community Race at Work Charter.

Becoming a truly anti-racist organisation

We have an ambition of become a truly anti-racist employer, campaigning organisation and service provider - and in our efforts to influence policy and wider societal factors impacting on mental health set out in our anti-racist statement . We have designed a multi-year anti-racist programme of work contained in our Race Equality Action Plan which demonstrate our intention to hold ourselves accountable and be judged on our progress on becoming a truly anti-racist organisation.

As a Volunteer Community Connector, you will support the Compassionate Communities programme by helping to grow and strengthen community engagement by encouraging discussion around grief and loss.

Your role will involve:

• Supporting and facilitating ‘compassionate conversations’ in the community and promoting social connectedness. This may include signposting to relevant community support or care provision.

• Offering informal, empathetic listening and engagement around topics such as life limiting illness, caregiving, dying and bereavement.

• Helping to support informal sessions or larger events in partnership with community groups, workplaces, clubs and organisations.

Description

The National Youth Advocacy Service is a wonderful children's rights charity dedicated to supporting and empowering young people who have experienced care.

We are looking for enthusiastic volunteers in Shaftesbury to befriend and mentor a young person in care.

This is a rewarding opportunity to make a real difference in a young person's life! 

Young Person quote:'It gives you a friend that you can spend time with doing the things you like to do’ 

Children and young people in care truly deserve an adult who can share their time, engage in fun activities, and build a trusting and meaningful relationship. Your visits can easily fit into your schedule, allowing you to juggle your commitments while being a positive role model for a young person. 

Volunteer quote: "Volunteering with NYAS has reinforced my belief in the crucial role of community support in empowering the next generation.  Witnessing the positive changes and growth in the young person I support highlights the tangible impact that dedicated volunteers can have on building a brighter future for vulnerable individuals." 

We kindly ask for just a few hours once a month for a minimum of two years.

A set budget will cover activities and travel expenses so you can focus on making a difference without any worries. 

If you're interested, we would love to hear from you.

Thank you for considering this opportunity! 

Expectations

• Two-year commitment
• Minimum age of 18
• Based in the UK
• DBS check
• Digital risk assessment compliance
• Completion of training relevant to the role
• Ability to complete online tasks and reports
• Ability to complete online tasks and reports

Benefits

This is a worthwhile opportunity where you will make a positive difference to the life of a vulnerable young person, become part of a leading national children's charity, gain valuable experience, meet new people and have fun!

Cancer support charity The Mulberry Centre is looking for a experienced and enthusiastic physically fit gardener to join our small team of volunteer gardeners on Wednesday mornings. The role will help to develop and maintain our existing garden space to ensure it remains a safe, calm, sensory place for our clients to relax in.

About WAST

We are a grassroots organisation led-by and for women seeking asylum in Greater Manchester. We campaign for social justice and women's rights through a peer-led support model that helps women find their place in the UK. Women seeking asylum continue to live in a hostile environment where they often feel vulnerable and isolated. WAST (Women Asylum Seekers Together) seeks to combat this by offering a safe space where women can be heard, build confidence, and develop new skills.

The Roles

Due to the retirement of three long-standing trustees, we are recruiting four women to join our diverse Board of Trustees and help us deliver projects that the women themselves have identified as priorities.

One of these positions is for a Treasurer, who will support the Board in overseeing the charity’s finances, ensuring strong financial management and sustainability.

We are also particularly interested in recruiting more Trustees with lived experience of the asylum system, or the immigration system. WAST’s Chair and Honorary Chair have lived experience, and we would very much value more women with lived experience on our board. 

The current Board have a diverse range of skills. We particularly welcome applications from women with experience of campaigning, fundraising or human resources. However, this should not put off any potential applicants who may bring other qualities to the Board.

If you feel that you have the energy and time to contribute and are committed to improving the lives of women seeking asylum, we would love to hear from you.

Please see the Recruitment Pack and Role Description for further information. If you have any questions or would like to arrange an informal chat about the role please contact the email given in the Recruitment Pack.

Please note: This is a voluntary position. This role is also open to women only, as permitted under Schedule 9, Part 1 of the Equality Act 2010, in line with WAST’s commitment to providing programmes and initiatives led by and for women seeking asylum.

You will welcome clients and visitors, and support the smooth running of our local office at our drop in sessions on Mondays or Thursdays (or both)

Commitment: 6 hours/week (flexible)

Receptionists are the first point of contact for clients, welcoming visitors. You’ll record client details on our computer system, explain waiting times, and help ensure the service runs smoothly. The role builds communication, IT, and teamwork skills while making a real difference in the community. Full training and expense reimbursement are provided.

What you gain: Communication skills, admin experience, confidence using IT, and full training.

You'll gain valuable transferable skills in communication, problem solving, teamwork.

Whether you are starting out, changing career, retired, or returning to work, volunteering strengthens your CV and provides practical experience.

ABOUT TOTTENHAM HOTSPUR FOUNDATION
Tottenham Hotspur Foundation is the charitable arm of Tottenham Hotspur Football Club. Using the power of sport, we work with local communities to improve physical health, mental wellbeing, education, and employment outcomes.

Through our Health & Wellbeing programmes, including Making Sport a Daily Habit (MSADH), we support adults who may be inactive, face health inequalities, or live with long-term health conditions to move more, feel better, and connect with others. We are proud to welcome volunteers from all backgrounds, experiences, and communities.

PURPOSE OF THE VOLUNTEER ROLE
As a Volunteer Health & Sport Coach, you will support the delivery of inclusive and enjoyable physical activity sessions that help adults build confidence, routine, and enjoyment in being active.

This role is ideal for someone who enjoys encouraging others and creating welcoming spaces, particularly for people who may feel nervous or unsure about physical activity. You do not need to be an expert athlete — enthusiasm, empathy, and a supportive attitude are what matter most.

WHAT YOU WILL DO
• Support the practical delivery of inclusive physical activity and sport sessions as part of MSADH.
• Assist with session set-up, delivery support, and pack-down across community venues.
• Encourage participants to take part at their own pace and adapt activities where appropriate.
• Help create a positive, welcoming environment that supports confidence, enjoyment, and inclusion.
• Work alongside Foundation staff and other volunteers to support smooth session delivery.
• Share relevant feedback or observations with the Project Coordinator when required.
• Follow all safeguarding, health & safety, and risk assessment procedures at all times.

QUALIFICATIONS & ROLE REQUIREMENTS
• Volunteers supporting the practical delivery of physical activity sessions may be required to hold a minimum Level 2 Gym Instructor qualification (or an equivalent accredited coaching or fitness qualification).
• Volunteers supporting sessions in a non-delivery or administrative capacity are not required to hold this qualification and will be supervised by qualified Foundation staff.
• All volunteers must be willing to complete required training and follow Foundation policies and procedures.

WHO THIS ROLE IS FOR
You may be a great fit if you are:
• Friendly, approachable, and encouraging
• Passionate about physical activity, wellbeing, or community support
• Comfortable supporting people of different ages, abilities, and confidence levels
• Reliable and keen to be part of a supportive team

Helpful but not essential:
• Experience supporting or leading group or physical activities
• Good communication and people skills
• Interest in health, wellbeing, or behaviour change
• Coaching, fitness, or First Aid qualifications

Don’t worry if you don’t tick every box — we value enthusiasm, kindness, lived experience, and a willingness to learn.

WHAT YOU WILL GAIN
• Experience supporting community health and wellbeing programmes
• The opportunity to make a positive difference to people’s lives
• Training, guidance, and ongoing support from experienced staff
• Opportunities to build confidence and practical coaching skills
• A welcoming and inclusive volunteering environment

We encourage applications from individuals of all backgrounds and are committed to creating an inclusive, supportive volunteering environment where everyone can thrive. If you’re ready to help people move more and feel better, we’d love to hear from you!

Safeguarding & Recruitment Statement

We are committed to safeguarding and protecting our children and young people at The Tottenham Foundation.  All volunteer roles are subject to a safer recruitment process which includes enhanced criminal records and barring checks, robust referencing and other vetting checks.  

Our safeguarding system is underpinned by a range of policies and procedures which encourage and promote safe working practice across the organisation. On joining you will be required to undergo continuous professional development to maintain safe working practice and to safeguard our children and young people.

We welcome applications from anyone regardless of age, disability, gender, race, or ethnic and national origins, religion or belief, or sexual orientation.