Service desk manager volunteer roles

The effective provision of a welcoming client administration service to WFRC. To undertake all administrative tasks relating to the WFRC services.

The successful candidate will be an enthusiastic and a highly organised administrator with excellent interpersonal and communication skills. They will possess a creative mind and the ability to think innovatively to solve problems and operate at a fast pace whilst ensuring accuracy. This will be demonstrated by the ability to take initiative and work independently.

This varied role will be pivotal to the support of a core team and the successful candidate must be able to deal competently and professionally with all administration requirements.

Please download full Job Description & Person Specification 

Activities and Events Volunteer

About The Role

As an Activities and Events volunteer, you will play a vital role in assisting staff leading a variety of fun, interactive and nature-based activities aimed at family groups, especially children, and also helping with aspects of our adult-friendly walks and talk programme that runs throughout the year. 

Volunteers are an essential part of the WWT team. You’ll get a warm welcome, including information on training, equipment and anything else you need. 
 
Please note that some of our roles are very popular so we may close applications before the advertised closing date. Make sure you apply early to avoid disapointment.
 
If you are interested in volunteering for WWT but don’t wish to apply online, please email us or give us a call and leave us a message with your name and number. 

About You

Who are we looking for?

This role will suit you if you:

• Have an enthusiasm for the natural world and for sharing it with others.
• Have a calm, friendly and composed manner.
• Can communicate well with a wide range of audiences.
• Have a commitment to providing excellent customer service.
• Are keen, enthusiastic, and willing to learn.
• Have a good ability and are happy to work as part of a friendly, busy team and on your own at times.
• Are willing to spend time outdoors in all weather conditions.

Unfortunately this role is not suitable for anyone Under 18.

About Us

We’re WWT, and we’re on a mission to restore the super-powered ecosystems we call wetlands. There’s never been a more important moment for our work, and we’ve got some phenomenal people on the case.

Whether they’re taking a new visitor under their wing, or conducting ground-breaking research further afield, our team are second to none. And there’s nothing we love more than watching them soar.

Whatever you do here, you’ll be helping to restore wetlands and unlock their power. So, the only question left is, what role will you play?

Why you’ll love volunteering at WWT

• Feel good knowing you are helping to restore wetlands, and our world
• Be surrounded and inspired by like-minded wetland lovers
• Hear from the people who inject their energy, passion and expertise into wetlands and wildlife – talks, walks, webinars, tea and cake…
• Free entry to all our wetland centres, including your family
• Volunteer discount on shopping and memberships
• Access to webinars and practical information to help you manage daily life

Time commitment: Preferably one day a week over weekends, bank holidays and school holidays 9.30am – 4.30pm, including occasional early morning and evening activities. We will mutually agree the hours that you can contribute. These may vary from week to week and can be offered on a rota basis. 

How to Apply

For more information on this important role, and others, and to apply please visit our webpage. 

Thank you so much for your interest in the work WWT does, and we look forward to hearing from you! 

Rainbow Migration, the longest-running UK charity dedicated to supporting LGBTQI+ people through the asylum and immigration system, is seeking a trustee who is or has been a refugee due to persecution as an LGBTQI+ person. This is part of an ongoing commitment to increase leadership in the organisation by people with lived experience of the issues we work on.

We are looking for someone who is passionate about our vision that LGBTQI+ people can settle in the UK and lead fulfilling lives, and our mission to support LGBTQI+ people through the asylum and immigration system and influence policy and practice.

At Rainbow Migration, we don’t just accept difference – we celebrate it, we support it, and we thrive on it. We particularly encourage applications from people who have sought asylum on the basis of their sexual orientation, gender identity, gender expression or sex characteristics. 

More information on Rainbow Migration is in appendix 1 of the application pack.

If you would like to find out more before applying, you can attend a webinar on Friday 17 April 2026 from 1 to 2pm. This is an opportunity to meet Rainbow Migration’s Executive Director and a trustee and ask us any questions. It is not part of the application or selection process. Please register using the form linked in the application pack and a Zoom link will be sent to you. If you cannot attend, you can still fill out the form and request a recording afterwards.

If you would prefer to have a one-to-one conversation, or have any questions about the role, the webinar or how to apply, please contact us using the email address in the application pack.

The role of trustees

Trustees are volunteers who bring their skills and experience to shape our strategic direction. They have legal responsibility for the charity, ensure good governance, and make sure our finances and resources are used well to implement our mission. Trustees also play a role as ambassadors for the organisation and our work.

Trustees do not get involved in operational decision-making. For example, decisions on which social media platforms we use or what group activities we run for service users are taken by staff.

Because trustees are volunteers, they do not receive payment for their time. Rainbow Migration can pay your costs when incurred solely for fulfilling trustee duties (e.g. travel, phone top-ups if needed exclusively for trustee work).

You can find out more information about what being a trustee involves at the links available in the application pack.

Time commitment

We are looking for people who can commit to being a trustee for at least three years. Trustees can then be re-elected for another three years. The maximum term limit for our trustees is nine years (in line with Charity Commission guidance).

Trustees meet on a weekday evening, from 6 to 9 pm, five times per year. There may be additional meetings in 2026 as part of our work on anti-oppression and to develop our next organisational strategy.

Meetings are usually held on Zoom except in December when we meet in-person in London, with an informal dinner first. For in-person meetings, travel costs (and meals and accommodation if relevant) can be covered.

You will need to spend two to four hours reading 8 to 30 papers before each meeting. Papers are provided a few days in advance of meetings. The “Board Buddy” (see below under Support for Trustees) can help with understanding them. You can also ask to meet with the Executive Director or Chair to explain them.

You can see examples of topics of discussion at board meetings in appendix 2 of the application pack.

You will also need to give some time between meetings. This includes, for example:

• Spending 10 to 30 minutes reviewing and correcting the minutes (written record) of the last board meeting
• Spending 30 to 60 minutes reviewing and giving feedback on documents, such as a new or updated draft organisational policy (e.g. data protection, safeguarding, health and safety)
• Reading and responding to emails within one or two days.

The board has two subcommittees: one on HR and one on finance. You may be asked to join one of these a few months after you become a trustee. If you do, there will be up to four more meetings a year and there will be papers to read for each of these meetings.

Support for trustees

We provide numerous resources for trustees. Below are some examples but they are not exhaustive and we are open to suggestions. Support can be accessed throughout the time someone is a trustee.

Training:

• We can pay for trustees to access training on good governance, the duties of a trustee, and charity finance.
• We give access to webinars and online training e.g. on safeguarding and cyber-security.
• We provide internal training (by staff) on areas such as safeguarding and data protection.

One-to-one support:

• New trustees have induction meetings with Rainbow Migration staff.
• An existing trustee can act as a “Board Buddy” for new trustees, which includes formal and informal meetings and support around board meetings and papers.
• We can help you to find a mentor e.g. The Experts by Experience Employment Initiative can provide mentoring for people with lived experience of migration.
• We can discuss accommodations that are needed for disabled people and other ways to ensure trustees feel fully included and able to participate

Equality, diversity, inclusion and anti-oppression

We are committed to equity, diversity and inclusion, and we know this is ongoing work. We are also reviewing what we do and how we do it through an anti-oppression and anti-racism lens, as well as investing in being more informed and led by LGBTQI+ people who have sought asylum. We want our organisation — including our trustee board — to be increasingly shaped and led by LGBTQI+ people who have sought asylum. That is why this trustee position is specifically for someone who has been granted refugee status in the UK as an LGBTQI+ person.

We welcome applications from people with a wide range of backgrounds, identities and experiences – including from people who are trans (including non-binary, genderqueer, genderfluid, gender non-conforming and agender) and intersex. We recognise that people have different journeys, strengths and access needs, and we are committed to removing barriers wherever we can. If you share our vision, mission and values, we encourage you to apply and let us know how we can support you through the process.

To support candidates during the interview process, we send some of the questions in advance to give applicants more thinking time. You are welcome to bring notes with you and also take notes in interviews to help process information. Please let us know if we can make other adjustments to support you through the application and selection process.

Once appointed, trustees can continue to access a range of support options throughout their time on the board.

Person specification

Essential

For this role, we are looking for someone who has been awarded refugee status in the UK on the basis of their sexual orientation, gender identity or expression, or sex characteristics. At this time, we are not accepting applications from people who still in the process of applying for asylum, or who have leave to remain in the UK on other grounds (e.g. work, human rights, marriage) as these experiences are already represented on our board.

We welcome applications from people who have used our services as well as those who have never interacted with us before.

In addition to having been granted asylum in the UK as an LGBTQI+ person, the following are necessary:

• Commitment to Rainbow Migration’s mission, vision and values
• Ability to work constructively with other trustees and staff
• Good English (so you can understand spoken conversations in meetings and contribute)
• Ability to read and understand long documents (e.g. trustees must be familiar with our policies, such as our safeguarding policy, and the key points in our publications such as Still Falling Short)
• Courage and enthusiasm to learn, encourage, challenge, influence and support other people and the organisation
• Confidence to ask questions (this helps everyone learn and improve) or request training or support
• Ability to analyse and scrutinise information provided by staff and trustees (the Board Buddy and other trustees can assist you in this)
• Ability to use independent judgement and share your thoughts with trustees and the Executive Director
• Willingness to share your opinion and give guidance to the board in areas where you have knowledge or experience
• Commitment to speak well about the organisation to others (e.g. funders, other charities)
• Regular access to a secure, private email account and a quiet, private space for joining online meetings and telephone calls
• Be living in the UK (England, Scotland, Wales or Northern Ireland)
• Aged 16 or over
• Not be previously disqualified as a trustee or company director, have an undischarged bankruptcy or have unspent criminal convictions for an offence involving dishonesty or deception (such as fraud).

Desirable

It would be beneficial if you have work or volunteer experience in an area relevant to Rainbow Migration’s work (e.g. service delivery, communications, campaigning, lobbying, fundraising, HR, IT) but this is not a requirement.

YMCA Worcestershire is looking for enthusiastic and reliable Events Volunteers to support our fundraising activities throughout the year. Our events help raise vital funds to support young people across Worcestershire, providing safe accommodation, guidance, and opportunities to help them build brighter futures.

What you’ll do

As an Events Volunteer, you’ll have the chance to learn the ins and outs of fundraising events while supporting our team with things such as:

• Event set-up and pack-down

• Welcoming and supporting participants

• Helping with registration desks

• Assisting with activities and stalls

• Supporting fundraising activities on the day

• Creating a positive and welcoming atmosphere for attendees

Upcoming events you could support

We have several exciting events coming up, including:

• Race for Change – Sunday 21st June

• Family Fun Day – Saturday 4th July

• Sleep Easy – Saturday 17th October

…and more events currently being scheduled throughout the year!

Why volunteer with us?

Volunteering with YMCA Worcestershire is a great opportunity to:

• Give back to your local community

• Gain hands-on experience in fundraising and event management

• Meet new people and work as part of a friendly team

• Support vital services that help young people across Worcestershire

Whether you can help at one event or several, we’d love to hear from you.

Get involved

If you’re interested in becoming one of our Events Volunteers, please get in touch to register your interest and find out more.

Join us and help make our events a success while making a real difference to young people in Worcestershire.