Supporter services advisor volunteer roles

Single Parents Support and Advice Services, we are a Charitable Incorporated

Company with over 35000 members UK wide

Our charity founder and director Nicola Booth in 2012 took the initiative to set up

SPSAS with the purpose to reduce isolation, loneliness, and to promote equal and

fair treatment among Single Parents and their Children. We also aim to help, advise

and support Single / Lone Parents by giving them access to support and services

that normally they would not have access for varied reasons. We also aim to

eliminate the stigma attached with being a single parent in society and across all

ethnicities across the UK. 

Our charity runs solely on donations and all members of our charity including the

director are currently working on a non-paid voluntary basis. Despite these hurdles

We feel we have made a positive impact with our services.

We are seeking Legal advisors to work remotely to conduct research and provide

advice on various areas on law via email to members seeking advice.

Legal Advisor Responsibilities:

 Conducting legal analysis and researching legal matters.

 Providing advice on legal matters.

 Drafting legal opinions, memoranda, and briefing documents.

 Reviewing legal material.

To be considered we require the individual to meet the criteria below

Legal Advisor Requirements:

 Bachelors degree in Law/ currently studying/completed LPC/BPTC

 Strong analytical and research skills.

 Effective interpersonal and communication skills.

 Ability to work well within a team and individually.

 Ability to work long hours when needed.

 Commit to one day a week for a minimum 3-month period

We hope we have caught your interest and very much appreciate you volunteering

for SPSAS

Are you a HR professional? Could you give an hour a week to tackle pregnancy and maternity discrimination? Then we need you!

We’re not going to sugar-coat it, things aren’t great for working parents and pregnant women. It can feel frustrating and a bit depressing at times, but by being part of the Pregnant Then Screwed volunteer team, you get to turn that frustration into something positive. In the last year the fantastic volunteers on our Advice Line have spoken to over 5000 women and parents, collectively providing around 40 hours of free support and advice every week. Hundreds of women and parents call our Advice Line every day, but with a small team of volunteers we are only able to answer a fraction of those calls—this is where you come in.

We are looking for brilliant HR professionals who want to help Pregnant Then Screwed tackle the Motherhood Penalty by becoming a Volunteer HR Advisor.

Our Volunteer Advisors give around 1-2 hours a week of their time to the Advice Line. They use their HR knowledge to offer a kind, empathetic support and advice to help people to identify and challenge pregnancy and maternity discrimination in the workplace.

About the role

Role Title: Volunteer HR Advisor 
Location: Home-based (UK)
Reporting To: Head of Support Services

Time Commitment

The Advice Line is open Monday-Friday, 9am-3pm, with various available shifts during those times. We ask volunteers to give 1-2 hours per week on the Advice Line for a minimum of three months. 

Alternative time commitments can be considered and discussed as part of your application, so please do include any information that might be useful in your application form.

Main Role Purpose

The Advice Line HR Advisors play a vital role in providing support and guidance to working parents facing unfair treatment or discrimination in the workplace via our advice line. Volunteers will offer advice, listen empathetically, and provide information about employee rights and available resources. This role is critical in empowering parents to make informed decisions and navigate workplace challenges effectively.

Essential requirements

• Minimum CIPD level 5 Diploma in People Management with one professional reference.
• Knowledge of employment laws, regulations, and policies related to pregnancy, maternity leave, and discrimination.
• Access to a mobile phone/laptop/tablet to receive calls. You will not be charged for calls and your number will not be shared.
• Access to a reliable and secure WIFI connection. Public WIFI is not suitable for this role.
• Excellent active and empathetic listening skills.
• Good written and verbal communication skills, including the ability to convey information clearly and concisely.
• A kind and welcoming telephone manner.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Comfortable using online communication tools.

Key Responsibilities

• Answer incoming phone calls to the PTS Advice Line from individuals seeking support and advice.
• Listen actively, empathise, and provide HR advice and guidance to support callers with their enquiries.
• Signpost to further information and other support organisations if necessary.
• Make referrals to our legal partner if required.
• Record all details of the call on our CRM system.
• Maintain professionalism in all interactions, adhering to all Pregnant Then Screwed guidelines and policies.

What you can expect from PTS

• The opportunity to use your skill set to tackle the Motherhood Penalty and make a meaningful impact.
• An onboarding and induction period which can be completed at your own pace.
• Support from the PTS staff team and volunteer network.
• Access to our Volunteer Training Hub.
• Opportunities to help us further develop and shape our Support Services.

We are looking for someone keen to move into the area of advising small charities on management and governance issues and working with them on other services we provide.

We are a very ambitious local grant-making charity that also offers various training, support and consultancy services to small charities and community groups in West London. Our broad-ranging plans are now beginning to bear fruit and so we need volunteers to help us in the following areas as demand for our services continues to grow:

· Supporting small groups and start-ups with basic governance and management issues

· Facilitating coordination between groups including organising events linking those with common interests

· Monitoring our grant holders and assessing the impact of our services on groups

· Outreach to new groups

· General admin support

· Possibly helping out with grant application assessments when needed

Our ideal candidates would have a good all-round management or professional background gained over a number of years, but they need not be experienced in the areas mentioned above. You'd be given full training, with the opportunity to shadow the people already working in these areas. Far more important is adaptability, initiative, an ability to get on well with people from all sorts of backgrounds, and good organisational and writing skills. Most crucially you would have a demonstrable commitment to our ideals of promoting a strong and influential civil society in West London. You will thrive on challenges and find rewards in seeing our objectives achieved.

You would ideally be able to commit an average of 1 day a week and the work would involve dealing with our clients during office hours, so you will probably be someone who is working part-time, or is perhaps retired or semi-retired, or is otherwise not in full-time employment. We would also be prepared to consider applicants only able to commit a few hours a week for some of the duties mentioned above.

Much of the work would be taking place from home, but it will also involve some face to face contact with clients, so living in or around the Ealing, Hounslow or Hillingdon boroughs would be a definite advantage.

All reasonable expenses will be reimbursed and refreshments provided where suitable.

Customer Service / Receptionist Volunteer

We’re looking for a friendly volunteer in our Guildford office on Wednesdays to be the first point of contact for our clients coming in seeking advice.

 What will you do?

• Complete an introduction to Citizens Advice South West Surrey (CASWS)
• Complete required training for your role
• Provide a customer facing reception service to clients who drop in to see us in our Guildford office, including:
  • Ensuring relevant forms are completed
  • Assigning clients to Advisers for more detailed support
  • Booking appointments
  • Monitoring the flow of clients in the drop in
  • Assist clients with form filling
  • Complete day sheets
  • Scan and upload documents to case recording system
  • Write up notes on case recording system
  • When the drop-in service is at full capacity, ensuring that you understand the clients’ issue and support them by providing information, signposting them to another more appropriate organisation or asking them to attend another CASWS drop in.
• Complete administrative duties including:
  • Monitoring emails
  • Processing client enquiries both by email and phone
  • Sending out appointment information
  • Provide Advisers with admin support, where required
  • Other ad hoc tasks to support the day to day running of our service

What’s in it for you?

• gain and build on valuable skills and experience such as communication, IT skills and working in a team
• increase your employability
• contribute to the smooth running of the advice service which makes a real difference to peoples’ lives
• work with a range of different people, independently and in a team.

And we’ll reimburse expenses too.

What do you need to have?

You don’t need specific qualifications or skills, but you’ll need to:

• be friendly and approachable
• be non-judgmental and respect views, values and cultures that are different to your own
• have good IT skills
• be calm under pressure
• be able to demonstrate resilience with challenging clients
• be willing to learn about and follow the Citizens Advice aims, principles and policies, including confidentiality and data protection
• be willing to undertake training in your role

How much time do you need to give?

We're looking for someone who can volunteer on Wednesdays, ideally between 9am and 4pm, though we are happy to discuss volunteering between 9.30am and 3.30pm as well.

Valuing inclusion

Our volunteers come from a range of backgrounds and we particularly welcome applications from racially minoritised people/people of colour, disabled people, people with physical or mental health conditions, LGBTQ+ and non-binary people.

Interested?

If you are interested in becoming a customer service volunteer / reception volunteer and would like to discuss ‘what you will do’ and how we can support you, please get in touch. To express interest and for an Application Pack, please email us. You can find more information on our website - just follow the link from here.

Role

Help clients understand and act on problems with debt, benefits, housing, or employment.

Support clients with forms, budgeting, and calls to service providers

Research solutions for clients’ problems and explain options clearly.

Our volunteer advisers talk to clients over the phone, face to face and

online to explore what issues they’ve come for help with and find

information about possible options. Advisers then help clients to

understand the information, and support them to take action.

You’ll also record case details on our computer system and spot common issues. The role offers full training and the chance to develop useful skills while making a difference in your community.

Commitment: 8 hours/week (flexible)

What you gain: Communication skills, hands-on experience and full training and support provided.

.

You will welcome clients and visitors, and support the smooth running of our local office at our drop in sessions on Mondays or Thursdays (or both)

Commitment: 6 hours/week (flexible)

Receptionists are the first point of contact for clients, welcoming visitors. You’ll record client details on our computer system, explain waiting times, and help ensure the service runs smoothly. The role builds communication, IT, and teamwork skills while making a real difference in the community. Full training and expense reimbursement are provided.

What you gain: Communication skills, admin experience, confidence using IT, and full training.

You'll gain valuable transferable skills in communication, problem solving, teamwork.

Whether you are starting out, changing career, retired, or returning to work, volunteering strengthens your CV and provides practical experience.

GHRI is seeking a volunteer lawyer with knowledge of United States law to support our healthcare, humanitarian, and digital health initiatives. This role is ideal for a legal professional who understands U.S. legal frameworks and wants to apply that knowledge to a mission-driven global organization.

�� Important part: Knowledge of U.S. law is essential for this role.

�� Key Responsibilities

Provide legal guidance based on U.S. laws and regulations

Review and draft contracts, MOUs, and partnership agreements

Advise on non-profit compliance and governance under U.S. law

Support legal matters related to healthcare, data protection, and digital services

Assist with legal documentation for grants, donors, and international collaborations

✅ Requirements

Law degree with working knowledge of U.S. law

Understanding of U.S. non-profit, corporate, or healthcare law

Strong legal research and documentation skills

Ability to interpret and apply U.S. legal standards in an international context

High ethical standards and attention to detail

Why Volunteer With GHRI?

Gain hands-on experience in U.S.-based NGO and healthcare legal operations

Strengthen your legal portfolio with international exposure

Collaborate with a global, impact-focused team

Contribute to improving healthcare access for underserved communities

CHASE Africa is a UK-based international NGO that supports local partners in East Africa to improve health and wellbeing in marginalised rural communities. We are looking for a Trustee with finance skills, to replace our current Treasurer. You will provide scrutiny and oversight of the work of CHASE Africa, with a particular focus on financial issues.  You will use your financial knowledge and experience to monitor the financial administration of the charity and report to the Board of Trustees on its state of financial health and provide the board with the confidence and knowledge to make good strategic decisions. 

This is an exciting opportunity for someone with extensive financial expertise, who is seeking a voluntary position where they can apply their skills to a meaningful mission.

Since its inception 12 years ago, CHASE Africa has grown from scratch to an income in 2025 of over £830,000 – delivering over 1.5 million healthcare and family planning services to often isolated rural communities. We have a strong and highly motivated staff team and a thriving network of local partners that has expanded from Kenya into Uganda and, later this year, Tanzania.

CHASE Africa’s projects have already brought healthcare and empowerment to tens of thousands of lives, particularly for women and girls, mitigating poverty and helping protect local environments.It has the capacity and opportunity to greatly extend its impact – both geographically and in terms of numbers reached.

We are a small but dedicated team based in Somerset, committed to a collaborative approach to partnership. We're currently going through an exciting period of transition and growth, with a new CEO in 2022, a new charitable structure in 2023, and a new Finance Manager at the start of 2026. Your role will be vital in helping us achieve our future goals.

The Role

• Liaise with CEO and Trustees to ensure the financial viability of the organisation’s strategy 
• Advise on the financial implications of CA’s strategic plan (3 year) 
• Present CA’s financial position and broader context at Trustees Board meetings 
• Support the finance manager with the production of an annual budget 
• Ensure that the Board is aware of its financial duties and responsibilities and the need to comply with all legislation 
• Take a lead in interpreting financial data for fellow Board members 
• Ensure that all financial policies, procedures and the appointment of external financial advisors are reviewed on a regular basis
• Ensure relevant financial policies are in place as required by the charity commission 
• Be willing to be available to support the charity’s CEO and Senior Finance Manager as needed 
• Review the monthly management accounts report and cashflow with the CEO and finance manager 
• Liaise with senior staff to ensure financial reports are user friendly for non-finance trustees

About You

• Good background in financial management and analysis
• Able to communicate financial information clearly and to people with different levels of financial and data literacy. 
• Knowledge and experience of finance practice relevant to voluntary and community organisations. 
• Have an excellent ability to interpret financial information and the confidence to raise questions and challenge 
• Have a good understanding of, or be willing to learn, the rules and regulation around charity finance 
• Have the ability to think creatively and strategically, exercising good and impartial judgement 
• Knowledge of current accounting processes, tools and procedures 
• High proficiency in Excel, Powerpoint for analysis and presentation 
• Understands and accepts the legal duties, liabilities and responsibilities of Trustees, and the difference between governance functions and management functions  
• High level of integrity and sound judgement 
• Commitment to CA’s vision, purpose and culture and its way of working 
• Able and willing to devote the necessary time to the role 

Additional Desirable 

• CCAB/CIMA qualified professional or qualified by experience in financial management
• Awareness and understanding of the campaigning world and the health community in developing countries. 
• An interest in international development and the issues we are supporting our partners to tackle in East Africa. 

For full information, please see the attached information pack.

To apply for this post, please submit a CV and covering letter by email by the 27th March 2026. The cover letter should be no longer than two pages long and explain why you are interested in this post and how your skills and experience make you a good fit.

Help deliver library books to people across Wolverhampton who are unable to access library services.

Role Responsibilities:

• Collect library materials from a designated library and deliver them safely to clients’ homes.

• Follow a set delivery route one day per week, with each session lasting a maximum of approximately three hours.

• Report any concerns about a client’s wellbeing to the Coordinator for further assessment.

About You:

• Hold a full, current UK driving licence (maximum 6 penalty points) and have access to your own car (mileage expenses covered).

• Be friendly, approachable, positive, reliable, and punctual.

• Able to work independently and as part of a team.

Commitment:

• Volunteer 1 day per week (hours agreed) for a minimum of 3 months.

• An enhanced DBS check is required (arranged and paid for by the organisation).

NO EXPERIENCE NEEDED, FULL TRAINING WILL BE PROVIDED
Plus, we'll reimburse your travel expenses (fuel or bus fares, car parking), so volunteering won't cost you anything but your time.

Why Volunteer with Us? 
✨ Valuable Experience: Gain practical skills and a sense of fulfilment with a trusted charity that has over 80 years of experience.
✨ Training and Support: Enjoy comprehensive training and ongoing support to help you succeed.
✨ Social Connection: Meet like-minded individuals and become part of our wonderful team.
✨ Personal Fulfilment: Experience the joy of making a real difference in someone's life.
✨ Flexible Hours: We offer flexible volunteering hours to suit your lifestyle.
✨ Health and Wellbeing: We prioritise the wellness of our volunteers, contributing to professional   success.
✨ Professional Development: We're committed to continuous development and growth opportunities.
✨ Diversity and Inclusion: We embrace individuals from all walks of life and encourage authenticity.

�� What Our Volunteers Say:
"Now that I am retired, volunteering at Citizens Advice gives me a purpose in life. I feel I can serve my community and make a difference to local people who are in difficulty. I learn a lot, use my skills and discover new skills as well as having new and varied experiences every day."
-Volunteer Generalist Advisor

"I now feel braver when looking at new job opportunities. I can utilise my skills and experience from volunteering in the hubs."
-Cost of Living Support Hub Volunteer

Ready to make a difference?
�� For further information about the individual roles, please visit our website:
Please download and complete the application form

If you require any of the information in an alternative accessible format, please let us know and we will be happy to assist.

Become a Fundraising Volunteer!

Help make a better life for cats – because life is better with cats

Our vision for volunteering

Volunteering is, and always will be, at the heart of Cats Protection. It’s joyful, inclusive, and driven by people working together to transform the lives of cats, people, and communities. When you volunteer with us, you become part of something truly meaningful.

The difference you’ll make

Thanks to the generosity of our supporters, Cats Protection helps thousands of cats every year. Our fundraising volunteers play a vital role in making this possible. By using your passion for cats and people, you’ll help raise the funds needed to support more cats and kittens in need.

As a fundraising volunteer, we’ll support you to get involved in a way that suits you best. Whether you enjoy organising events, fundraising online, promoting activities on social media, helping with administration, or coming up with fresh ideas — there’s a place for you here. Whatever your skills or interests, this could be the perfect role.

What you can expect from us

• A warm, welcoming, and inclusive environment in line with our values and behaviours
• Support to help you have a positive and impactful volunteering experience
• Agreed out-of-pocket expenses covered in line with our Expenses Policy
• Access to learning, development, and engagement opportunities

What we need from you

This is a highly flexible role, and you can choose how you’d like to get involved. Opportunities include:

• Face-to-face fundraising – organising or helping at fundraising events, running supermarket collections and fundraising stands, and monitoring collection tins
• Online fundraising – setting up online appeals and writing engaging cat case studies to maximise donations
• Marketing and promotion – spreading the word about fundraising activities via social media and local press
• Administration – processing donations, sorting and recording donated goods, and completing Gift Aid paperwork
• Championing our work – helping to develop new fundraising ideas and increasing community engagement
• Photography – capturing images of cats in care, cats we’re helping, fundraising events, and all things Cats Protection

Time commitment

This role is flexible and designed to fit around your other commitments. You’ll be part of a friendly team raising vital funds — and having fun along the way.

You could be just the volunteer we’re looking for

We’re committed to building a diverse, compassionate, and inclusive organisation where everyone can be themselves and do their best. Together, we’re courageous and compassionate in helping people see the world through cats’ eyes.

Join the UK’s leading cat welfare charity and help make a better life for cats. Together, we are all for cats.

Fundraising volunteer in Cannock (Staffordshire)

Help make a better life for cats – because life is better with cats

Our vision for volunteering

Volunteering is, and always will be, at the heart of Cats Protection. It’s joyful, inclusive, and driven by people working together to transform the lives of cats, people, and communities. When you volunteer with us, you become part of something truly meaningful.

The difference you’ll make

Thanks to the generosity of our supporters, Cats Protection helps thousands of cats every year. Our fundraising volunteers play a vital role in making this possible. By using your passion for cats and people, you’ll help raise the funds needed to support more cats and kittens in need.

As a fundraising volunteer, we’ll support you to get involved in a way that suits you best. Whether you enjoy organising events, fundraising online, promoting activities on social media, helping with administration, or coming up with fresh ideas — there’s a place for you here. Whatever your skills or interests, this could be the perfect role.

What you can expect from us

• A warm, welcoming, and inclusive environment in line with our values and behaviours
• Support to help you have a positive and impactful volunteering experience
• Agreed out-of-pocket expenses covered in line with our Expenses Policy
• Access to learning, development, and engagement opportunities

What we need from you

This is a highly flexible role, and you can choose how you’d like to get involved. Opportunities include:

• Face-to-face fundraising – organising or helping at fundraising events, running supermarket collections and fundraising stands, and monitoring collection tins
• Online fundraising – setting up online appeals and writing engaging cat case studies to maximise donations
• Marketing and promotion – spreading the word about fundraising activities via social media and local press
• Administration – processing donations, sorting and recording donated goods, and completing Gift Aid paperwork
• Championing our work – helping to develop new fundraising ideas and increasing community engagement
• Photography – capturing images of cats in care, cats we’re helping, fundraising events, and all things Cats Protection

Time commitment

This role is flexible and designed to fit around your other commitments. You’ll be part of a friendly team raising vital funds — and having fun along the way.

You could be just the volunteer we’re looking for

We’re committed to building a diverse, compassionate, and inclusive organisation where everyone can be themselves and do their best. Together, we’re courageous and compassionate in helping people see the world through cats’ eyes.

Join the UK’s leading cat welfare charity and help make a better life for cats. Together, we are all for cats.

Become a Fundraising Volunteer!

Help make a better life for cats – because life is better with cats

Our vision for volunteering

Volunteering is, and always will be, at the heart of Cats Protection. It’s joyful, inclusive, and driven by people working together to transform the lives of cats, people, and communities. When you volunteer with us, you become part of something truly meaningful.

The difference you’ll make

Thanks to the generosity of our supporters, Cats Protection helps thousands of cats every year. Our fundraising volunteers play a vital role in making this possible. By using your passion for cats and people, you’ll help raise the funds needed to support more cats and kittens in need.

As a fundraising volunteer, we’ll support you to get involved in a way that suits you best. Whether you enjoy organising events, fundraising online, promoting activities on social media, helping with administration, or coming up with fresh ideas — there’s a place for you here. Whatever your skills or interests, this could be the perfect role.

What you can expect from us

• A warm, welcoming, and inclusive environment in line with our values and behaviours
• Support to help you have a positive and impactful volunteering experience
• Agreed out-of-pocket expenses covered in line with our Expenses Policy
• Access to learning, development, and engagement opportunities

What we need from you

This is a highly flexible role, and you can choose how you’d like to get involved. Opportunities include:

• Face-to-face fundraising – organising or helping at fundraising events, running supermarket collections and fundraising stands, and monitoring collection tins
• Online fundraising – setting up online appeals and writing engaging cat case studies to maximise donations
• Marketing and promotion – spreading the word about fundraising activities via social media and local press
• Administration – processing donations, sorting and recording donated goods, and completing Gift Aid paperwork
• Championing our work – helping to develop new fundraising ideas and increasing community engagement
• Photography – capturing images of cats in care, cats we’re helping, fundraising events, and all things Cats Protection

Time commitment

This role is flexible and designed to fit around your other commitments. You’ll be part of a friendly team raising vital funds — and having fun along the way.

You could be just the volunteer we’re looking for

We’re committed to building a diverse, compassionate, and inclusive organisation where everyone can be themselves and do their best. Together, we’re courageous and compassionate in helping people see the world through cats’ eyes.

Join the UK’s leading cat welfare charity and help make a better life for cats. Together, we are all for cats.

Fundraising volunteer in Wellingborough!

Help make a better life for cats – because life is better with cats

Our vision for volunteering

Volunteering is, and always will be, at the heart of Cats Protection. It’s joyful, inclusive, and driven by people working together to transform the lives of cats, people, and communities. When you volunteer with us, you become part of something truly meaningful.

The difference you’ll make

Thanks to the generosity of our supporters, Cats Protection helps thousands of cats every year. Our fundraising volunteers play a vital role in making this possible. By using your passion for cats and people, you’ll help raise the funds needed to support more cats and kittens in need.

As a fundraising volunteer, we’ll support you to get involved in a way that suits you best. Whether you enjoy organising events, fundraising online, promoting activities on social media, helping with administration, or coming up with fresh ideas — there’s a place for you here. Whatever your skills or interests, this could be the perfect role.

What you can expect from us

• A warm, welcoming, and inclusive environment in line with our values and behaviours
• Support to help you have a positive and impactful volunteering experience
• Agreed out-of-pocket expenses covered in line with our Expenses Policy
• Access to learning, development, and engagement opportunities

What we need from you

This is a highly flexible role, and you can choose how you’d like to get involved. Opportunities include:

• Face-to-face fundraising – organising or helping at fundraising events, running supermarket collections and fundraising stands, and monitoring collection tins
• Online fundraising – setting up online appeals and writing engaging cat case studies to maximise donations
• Marketing and promotion – spreading the word about fundraising activities via social media and local press
• Administration – processing donations, sorting and recording donated goods, and completing Gift Aid paperwork
• Championing our work – helping to develop new fundraising ideas and increasing community engagement
• Photography – capturing images of cats in care, cats we’re helping, fundraising events, and all things Cats Protection

Time commitment

This role is flexible and designed to fit around your other commitments. You’ll be part of a friendly team raising vital funds — and having fun along the way.

You could be just the volunteer we’re looking for

We’re committed to building a diverse, compassionate, and inclusive organisation where everyone can be themselves and do their best. Together, we’re courageous and compassionate in helping people see the world through cats’ eyes.

Join the UK’s leading cat welfare charity and help make a better life for cats. Together, we are all for cats.

Our small friendly Charity Shop in South Westminster

As well as being an important source of revenue for the Centre, the shop on Horseferry Road is the public face of the Cardinal Hume Centre to the residents and workers of Westminster. It can be a very busy environment with lots of regular customers. You will be part of a friendly, international team!  You will receive excellent support and opportunities to learn team skills and customer service.  You can obtain a reference for future employers.

How does this role make a difference?

You will be part of the fundraising team, raising funds to support the work of the Cardinal Hume Centre and promoting the work of the Centre to the public. Typically, the Charity Shop raises in the region of £50,000 per year.

What will you be doing?

Flexibility will be given where possible, but in general, volunteers will undertake the following tasks as part of this role:

· Customer service on the till

· Cashing up at the end of the day and walking the takings round to the reception and handing in to Finance Team

· Greeting and helping customers

· Replenishing the stock on the shop floor

· Sorting donations

· Helping present top items in window display and around the shop

· Promoting the work of the Centre to the public

Want to increase your skills in retail?

If you want to develop in this role, we are keen to support you.  There are more responsibilities you can take on in the shop, for example; opening and closing the shop, cashing up at the end of the day and helping with the induction of new volunteers.  Let us know if this interests you.  We also have employment advisors who can provide employment support.  Furthermore, if you want to expand your experience in the voluntary sector, you can combine your role in the shop with a volunteer role elsewhere in the organisation.

What are we looking for?

No special qualifications are needed to work in our shop, as relevant training will be given, however, we will be asking for the following qualities:

· Over 16+

· Good spoken English needed – at least Entry Level 3

· The ability to contribute to a positive team culture and atmosphere

· Be able to provide a friendly, high-quality service to customers

· A commitment to equal opportunities and to treating all individuals who visit or work in the shop with dignity and respect

· Physically fit - able to lift light bags and boxes and to comfortably use the stairs between the shop floor and the stock room.  Manual handling training will be given.

What is the time commitment?

The shop opening hours are 10am – 4.30pm, Monday – Friday.  A full or half day (10 – 1pm or 1 – 4.30pm) is ideal, but we are flexible and are grateful for even a couple of hours help each week. Ideally, volunteers will commit to a period of at least 4 months.

How will you be supported?

· You will be supported and trained in all areas of retail and customer service by the Charity Shop Manager and the Assistant Shop Manager.

· You will receive a Centre induction from a Volunteer Coordinator

· You will be reimbursed for reasonable and agreed ‘out-of-pocket’ expenses such as travel and also lunch if working a full day.

· For volunteers who stay for more than three months, we are happy to provide a reference.