Supporter services advisor volunteer roles

Are you a HR professional? Could you give an hour a week to tackle pregnancy and maternity discrimination? Then we need you!

We’re not going to sugar-coat it, things aren’t great for working parents and pregnant women. It can feel frustrating and a bit depressing at times, but by being part of the Pregnant Then Screwed volunteer team, you get to turn that frustration into something positive. In the last year the fantastic volunteers on our Advice Line have spoken to over 5000 women and parents, collectively providing around 40 hours of free support and advice every week. Hundreds of women and parents call our Advice Line every day, but with a small team of volunteers we are only able to answer a fraction of those calls—this is where you come in.

We are looking for brilliant HR professionals who want to help Pregnant Then Screwed tackle the Motherhood Penalty by becoming a Volunteer HR Advisor.

Our Volunteer Advisors give around 1-2 hours a week of their time to the Advice Line. They use their HR knowledge to offer a kind, empathetic support and advice to help people to identify and challenge pregnancy and maternity discrimination in the workplace.

About the role

Role Title: Volunteer HR Advisor 
Location: Home-based (UK)
Reporting To: Head of Support Services

Time Commitment

The Advice Line is open Monday-Friday, 9am-3pm, with various available shifts during those times. We ask volunteers to give 1-2 hours per week on the Advice Line for a minimum of three months. 

Alternative time commitments can be considered and discussed as part of your application, so please do include any information that might be useful in your application form.

Main Role Purpose

The Advice Line HR Advisors play a vital role in providing support and guidance to working parents facing unfair treatment or discrimination in the workplace via our advice line. Volunteers will offer advice, listen empathetically, and provide information about employee rights and available resources. This role is critical in empowering parents to make informed decisions and navigate workplace challenges effectively.

Essential requirements

• Minimum CIPD level 5 Diploma in People Management with one professional reference.
• Knowledge of employment laws, regulations, and policies related to pregnancy, maternity leave, and discrimination.
• Access to a mobile phone/laptop/tablet to receive calls. You will not be charged for calls and your number will not be shared.
• Access to a reliable and secure WIFI connection. Public WIFI is not suitable for this role.
• Excellent active and empathetic listening skills.
• Good written and verbal communication skills, including the ability to convey information clearly and concisely.
• A kind and welcoming telephone manner.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Comfortable using online communication tools.

Key Responsibilities

• Answer incoming phone calls to the PTS Advice Line from individuals seeking support and advice.
• Listen actively, empathise, and provide HR advice and guidance to support callers with their enquiries.
• Signpost to further information and other support organisations if necessary.
• Make referrals to our legal partner if required.
• Record all details of the call on our CRM system.
• Maintain professionalism in all interactions, adhering to all Pregnant Then Screwed guidelines and policies.

What you can expect from PTS

• The opportunity to use your skill set to tackle the Motherhood Penalty and make a meaningful impact.
• An onboarding and induction period which can be completed at your own pace.
• Support from the PTS staff team and volunteer network.
• Access to our Volunteer Training Hub.
• Opportunities to help us further develop and shape our Support Services.

Are you a HR professional? Could you give an hour a week to tackle pregnancy and maternity discrimination? Then we need you!

We’re not going to sugar-coat it, things aren’t great for working parents and pregnant women. It can feel frustrating and a bit depressing at times, but by being part of the Pregnant Then Screwed volunteer team, you get to turn that frustration into something positive. In the last year the fantastic volunteers on our Advice Line have spoken to over 5000 women and parents, collectively providing around 40 hours of free support and advice every week. Hundreds of women and parents call our Advice Line every day, but with a small team of volunteers we are only able to answer a fraction of those calls—this is where you come in.

We are looking for brilliant HR professionals who want to help Pregnant Then Screwed tackle the Motherhood Penalty by becoming a Volunteer HR Advisor.

Our Volunteer Advisors give around 1-2 hours a week of their time to the Advice Line. They use their HR knowledge to offer a kind, empathetic support and advice to help people to identify and challenge pregnancy and maternity discrimination in the workplace.

About the role

Role Title: Volunteer HR Advisor 
Location: Home-based (UK)
Reporting To: Head of Support Services

Time Commitment

The Advice Line is open Monday-Friday, 9am-3pm, with various available shifts during those times. We ask volunteers to give 1-2 hours per week on the Advice Line for a minimum of three months. 

Alternative time commitments can be considered and discussed as part of your application, so please do include any information that might be useful in your application form.

Main Role Purpose

The Advice Line HR Advisors play a vital role in providing support and guidance to working parents facing unfair treatment or discrimination in the workplace via our advice line. Volunteers will offer advice, listen empathetically, and provide information about employee rights and available resources. This role is critical in empowering parents to make informed decisions and navigate workplace challenges effectively.

Essential requirements

• Minimum CIPD level 5 Diploma in People Management with one professional reference.
• Knowledge of employment laws, regulations, and policies related to pregnancy, maternity leave, and discrimination.
• Access to a mobile phone/laptop/tablet to receive calls. You will not be charged for calls and your number will not be shared.
• Access to a reliable and secure WIFI connection. Public WIFI is not suitable for this role.
• Excellent active and empathetic listening skills.
• Good written and verbal communication skills, including the ability to convey information clearly and concisely.
• A kind and welcoming telephone manner.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Comfortable using online communication tools.

Key Responsibilities

• Answer incoming phone calls to the PTS Advice Line from individuals seeking support and advice.
• Listen actively, empathise, and provide HR advice and guidance to support callers with their enquiries.
• Signpost to further information and other support organisations if necessary.
• Make referrals to our legal partner if required.
• Record all details of the call on our CRM system.
• Maintain professionalism in all interactions, adhering to all Pregnant Then Screwed guidelines and policies.

What you can expect from PTS

• The opportunity to use your skill set to tackle the Motherhood Penalty and make a meaningful impact.
• An onboarding and induction period which can be completed at your own pace.
• Support from the PTS staff team and volunteer network.
• Access to our Volunteer Training Hub.
• Opportunities to help us further develop and shape our Support Services.

Are you a HR professional? Could you give an hour a week to tackle pregnancy and maternity discrimination? Then we need you!

We’re not going to sugar-coat it, things aren’t great for working parents and pregnant women. It can feel frustrating and a bit depressing at times, but by being part of the Pregnant Then Screwed volunteer team, you get to turn that frustration into something positive. In the last year the fantastic volunteers on our Advice Line have spoken to over 5000 women and parents, collectively providing around 40 hours of free support and advice every week. Hundreds of women and parents call our Advice Line every day, but with a small team of volunteers we are only able to answer a fraction of those calls—this is where you come in.

We are looking for brilliant HR professionals who want to help Pregnant Then Screwed tackle the Motherhood Penalty by becoming a Volunteer HR Advisor.

Our Volunteer Advisors give around 1-2 hours a week of their time to the Advice Line. They use their HR knowledge to offer a kind, empathetic support and advice to help people to identify and challenge pregnancy and maternity discrimination in the workplace.

About the role

Role Title: Volunteer HR Advisor 
Location: Home-based (UK)
Reporting To: Head of Support Services

Time Commitment

The Advice Line is open Monday-Friday, 9am-3pm, with various available shifts during those times. We ask volunteers to give 1-2 hours per week on the Advice Line for a minimum of three months. 

Alternative time commitments can be considered and discussed as part of your application, so please do include any information that might be useful in your application form.

Main Role Purpose

The Advice Line HR Advisors play a vital role in providing support and guidance to working parents facing unfair treatment or discrimination in the workplace via our advice line. Volunteers will offer advice, listen empathetically, and provide information about employee rights and available resources. This role is critical in empowering parents to make informed decisions and navigate workplace challenges effectively.

Essential requirements

• Minimum CIPD level 5 Diploma in People Management with one professional reference.
• Knowledge of employment laws, regulations, and policies related to pregnancy, maternity leave, and discrimination.
• Access to a mobile phone/laptop/tablet to receive calls. You will not be charged for calls and your number will not be shared.
• Access to a reliable and secure WIFI connection. Public WIFI is not suitable for this role.
• Excellent active and empathetic listening skills.
• Good written and verbal communication skills, including the ability to convey information clearly and concisely.
• A kind and welcoming telephone manner.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Comfortable using online communication tools.

Key Responsibilities

• Answer incoming phone calls to the PTS Advice Line from individuals seeking support and advice.
• Listen actively, empathise, and provide HR advice and guidance to support callers with their enquiries.
• Signpost to further information and other support organisations if necessary.
• Make referrals to our legal partner if required.
• Record all details of the call on our CRM system.
• Maintain professionalism in all interactions, adhering to all Pregnant Then Screwed guidelines and policies.

What you can expect from PTS

• The opportunity to use your skill set to tackle the Motherhood Penalty and make a meaningful impact.
• An onboarding and induction period which can be completed at your own pace.
• Support from the PTS staff team and volunteer network.
• Access to our Volunteer Training Hub.
• Opportunities to help us further develop and shape our Support Services.

We are looking for someone keen to move into the area of advising small charities on management and governance issues.

We are a very ambitious local grant-making charity that also offers various training, support and consultancy services to small charities and community groups in West London. Our broad-ranging plans are now beginning to bear fruit and so we need volunteers to help us in the following areas as demand for our services continues to grow:

· Supporting small groups and start-ups with basic governance and management issues

· Assessing the impact of our services on groups

· Outreach to new groups

· Possibly helping out with grant application assessments when needed

Our ideal candidate would have a good all-round background in management, consultancy or organisational professional services gained over a number of years, but they need not be experienced in the areas mentioned above. You'd be given full training, with the opportunity to shadow the people already working in these areas. Far more important is adaptability, initiative, an ability to get on well with people from all sorts of backgrounds, and good organisational and writing skills. Most crucially you would have a demonstrable commitment to our ideals of promoting a strong and influential civil society in West London. You will thrive on challenges and find rewards in seeing our objectives achieved.

You would ideally be able to commit an average of 1 day a week and the work would involve dealing with our groups during office hours, so you will probably be someone who is working part-time, or is perhaps retired or semi-retired, or is otherwise not in full-time employment.

Much of the work would be taking place from home, but it will also involve some face to face contact with clients, so living in or around the Ealing, Hounslow or Hillingdon boroughs would be an advantage.

All reasonable expenses will be reimbursed and refreshments provided where suitable.

Are you a HR professional? Could you give an hour a week to tackle pregnancy and maternity discrimination? Then we need you!

Every year our fantastic HR Advice Line volunteers speak to hundreds women and parents experiencing challenges or pregnancy and maternity discrimination at work. The Advice Line provides hours of free support and HR advice every week, however the demand for the service is high and we know that getting through can be difficult. That’s why we’re trialling a new online Advice Forum to help improve access to support and flexibility of our volunteer roles. But before we can make the forum public, we need to bring in a team of volunteers who are ready and waiting to answer questions. 

We are looking for knowledgable HR professionals who want to tackle the Motherhood Penaltyand support mothers and parents by becoming an Advice Forum Volunteer.

As a volunteer advisor you’ll give an hour a week of your time to respond to questions on the Advice Forum. You’ll use your HR knowledge and experience to respond to posts and give advice that can help people identify and challenge pregnancy and maternity discrimination in the workplace. You’ll also be joining us at the start of this brand new service and will have an essential role in helping us monitor, evaluate and learn from the forum trial, with the goal of establishing it as a permanent PTS Support Service. 

About the role

Role Title: Advice Forum Volunteer
Location: Home-based (UK)
Reporting To: Head of Support Services

Time Commitment

The Advice Forum will be available online 24/7, and so volunteering as a forum advisor is flexible and can fit around your schedule. We ask that you are able to commit at least one hour a week for a minimum of three months.

Alternative time commitments can be considered and discussed, so please do include any information that might be useful in your application form.

Main Role Purpose

Advice Forum Volunteers play a vital role in providing accessible support and guidance to working parents facing unfair treatment or discrimination in the workplace. Volunteers will respond to forum questions and posts, offering advice and signposting information about employee rights. You will also coordinate with the PTS staff team and other volunteers to ensure all forum questions are responded to, and will have the opportunity to contribute to the forum’s development.

Essential requirements

• Minimum CIPD level 5 Diploma in People Management with one professional reference.
• Knowledge of employment laws, regulations, and policies related to pregnancy, maternity leave, and discrimination.
• Access to a reliable and secure WIFI or Internet connection and a mobile device or computer/laptop.
• Excellent written communication skills, with the ability to convey information clearly and concisely.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Comfortable using online communication tools.
• Commitment to completing all required volunteer training.

Key Responsibilities

• Respond to forum questions from individuals seeking support and advice.
• Provide HR advice and guidance in a clear and concise way to support forum users with their enquiries.
• Signpost to further information and other support organisations if necessary.
• Maintain professionalism in all interactions, adhering to all Pregnant Then Screwed guidelines and policies.
• Complete all training required by PTS. 

What you can expect from PTS

• The opportunity to use your skills and expertise to tackle the Motherhood Penalty and make a meaningful impact.
• An onboarding and induction period which can be completed at your own pace.
• Support from the PTS staff team and volunteer network.
• HR support from Bluestone HR.
• Access to our Volunteer Training Hub.
• CPD certified Samaritans Supportive Listening eTraining course.
• Opportunities to help us further develop and shape our Support Services.

About Flourish
Many people looking for therapy across the UK are stuck in a gap. They aren't in a high enough crisis for the NHS, but they can't afford the high price tag for private care.

Flourish was founded to change that. While we support people across the country, our home is in Brighton. We are a group of expert therapists who believe that quality care should be available to everyone. We use a sliding scale where those who can afford a bit more help us provide sessions for those who can’t.

We are a small, dedicated team of qualified counsellors. As we grow to a community of  therapists, we’re looking for experienced local people to join us as advisors and help us keep the organisation steady and safe.

The focus of this role
Because we work with people in distress, we never want our therapists to feel they are carrying that responsibility alone. You’ll be the person helping us make sure our clinical work is as safe as it can be. You will support our Clinical Lead by helping look at difficult cases and making sure our safety rules are practical and effective.

How you’ll help
Reviewing Safety: Every few months, we’ll meet in Brighton to look over our incident log and see if there are patterns we can learn from.

Consulting on Cases: If we have a particularly difficult safeguarding situation, we’ll reach out to get your perspective on the best way forward.

Keeping us Current: You'll help us make sure our safety plans stay up to date with the best ways to look after people in a digital setting.

Who you are
You’re a qualified therapist (BACP, UKCP, or similar) with significant experience in safeguarding and clinical management.

You live or work in the Brighton area and can meet with us in person.

You have a calm, expert approach that helps others feel supported during high-pressure situations.

The Time: An in-person meeting in Brighton every three months, plus an occasional email or call if a situation needs a quick second opinion.

Welcome and Reception Support Volunteer

Bilingual / Multilingual

As a Welcome and Reception support volunteer, you will be an invaluable part of the Manchester Hub team, supporting the hub to deliver vital frontline services. You'll be the first point of contact for clients and visitors, assisting the administration team with reception duties, and supporting the operation of the Shelter office in their day-to-day business 

You’ll act as the first point of contact for our clients, help to understand their needs and help them access necessary support through the duty or appointment services. Being a positive presence in hubs to ensure visitors feel comfortable and welcomed.

This role is an opportunity to make a real difference to the individuals we support. You’ll be developing your own knowledge and skills to support local people with a range of housing issues as well as providing practical support with form filling and providing a friendly, listening ear. You will gain experience of volunteering within a recognised national housing charity, while supporting your local community. 

Suggested Involvement: Approximately one day per week (can be more & can be flexible around your commitments) 

Availability: This volunteering opportunity will take place within our working hours, Monday-Friday, 9am – 5pm 

Location: Shelter Manchester Hub, Unit 3, Great North Tower, 5 Watson St, Manchester M3 4EE 

Supervised by: Office Administrator

__________________________________________________________________________________________________

Why volunteer with Shelter? 

A home is a fundamental human need, as vital as education or healthcare. But in Britain today, that right is denied to millions of people whose lives are blighted by homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. The time for change is now.

As a Welcome and Reception Support Volunteer, you’ll be supporting the day-to-day work of Shelter’s housing advisors as they provide advice, support and guidance to the people visiting the Manchester Hub. 

Volunteers are essential to Shelter’s mission to end housing injustice. We welcome volunteers from all backgrounds. The insights and life experience our volunteers bring to Shelter are valued as much as their contribution through volunteering. 

We aim to provide our volunteers with a positive experience. This is by prioritising accessibility and tailoring the support we provide to the needs of the individual. We make sure our policies and processes are equitable, which means that no-one is unfairly disadvantaged while volunteering because of their background or identity. 

Main Tasks include 

• Cover reception and greeting people who come to the office. 

• Communicating with clients via phone and email to share updates on their case and to gather information. 

• Assisting clients with form filling, paperwork and applications around housing and benefits. 

• Supporting clients with digital skills, for example navigating online systems and forms. 

• Signposting clients to relevant services and providing useful information. 

• General administrative tasks (e.g. minute-taking, photocopying, scanning, and filing). 

Skills and experience required 

• Fluent in English and one of the following languages: Urdu, Arabic, Tigrinya, Kurdish Sorani 

• Excellent communication skills and the ability to understand the needs of our clients 

• Interest in social welfare law, e.g. housing; welfare benefits; debt; community care 

• The ability to work as part of a team and value and communicate effectively with others

• Confident using Microsoft Office, including Outlook, Excel and PDF documents to a good standard 

• Willingness to follow Shelter’s policies, including volunteering, health & safety, equality & diversity, confidentiality & data protection 

To enable you take part in this opportunity Shelter will

• Provide a volunteer pack including a Handbook and all Policies and Procedures. 

• Provide an induction into your role.  

• Provide access to our learning on data protection, safeguarding and screen wellness as well as other appropriate role specific training. 

• Reimburse “out of pocket” expenses in line with Shelter’s volunteer expenses policy. 

Benefits of Volunteering with Shelter 

• Supporting Shelter in our fight against bad housing and homelessness. 

• Gain valuable work experience and enhance your CV. 

• Meet new people and be part of a great team. 

• Build your confidence and develop transferable skills. 

Next steps 

Please complete an online application for this role.

Shortlisted applicants will then be invited to a recruitment conversation to discuss the role further. 

Please note, upon offer of role, you will be asked to declare any unspent convictions and undergo a basic DBS check. Having a criminal record does not mean that you cannot volunteer with us. It may limit the different ways that you can get involved, but please contact us if you require more information. 

This is a voluntary position that supports the work of our services and is not replacing the work of a paid member of staff. This role profile does not form part of any contract of employment.

Administrative Support Volunteer - Lancashire

Information about the role

You’ll be completing a range of administrative tasks to help the local team assist people who are experiencing the housing emergency or need support with benefits and debt issues. 

Location: Shelter Lancashire Hub, Blackburn Central Library, Town Hall Street, Blackburn. Volunteering activity could be in the Hub or in our community settings.

Availability: Volunteering will take place within our Hub service hours of Monday-Friday, 9am – 5pm

The above is the essential information you need to know. You can apply now or read on for more details.

Range of activities may include

• • Scanning and photocopying documents
  • Collating or organising information and documents
  • Preparing information packs for advisors, workshops and events
  • Help with planning events and activities
  • Updating our local information/resources documents
  • Distributing post
  • Contacting clients for information or for updates
  • Inputting confidential client information on to our Case Management System
  • Attending meetings and note taking

This role fights the housing emergency by supporting people who are struggling with housing and bringing them one step closer to a safe home.

Benefits of volunteering with Shelter:

Volunteers are essential to Shelter’s mission to end housing injustice. We welcome volunteers from all backgrounds. The insights and life experience our volunteers bring to Shelter are valued as much as their contribution through volunteering.

We aim to provide our volunteers with a positive experience. This is by prioritising accessibility and tailoring the support we provide to the needs of the individual. We make sure our policies and processes are equitable, which means that no-one is unfairly disadvantaged while volunteering because of their background or identity.

Your skills and experience

We’d love the volunteer in this role to have good communication skills and be confident with using IT. But the most important thing is that you are friendly and caring, with enthusiasm for fighting the housing emergency.

Supporting you

• You will be provided with an induction into your role, access to relevant learning and a copy of our volunteer handbook.
• The role, including learning and communications, are flexible, so can be tailored so they best suit your needs and preferences.
• You will be able to claim reasonable volunteering expenses in line with Shelter’s volunteer expenses policy. Where financial circumstances would be a barrier to volunteering, we may be able to offer these funds in advance.
• You will be able to access our volunteer support package, including our colleague assistance programme and Shelter’s network of mental health first aiders.

Next steps

If you need to apply by an alternative method, please contact us.

We will then get back to you about your application. Shortlisted applicants will have a recruitment conversation to discuss the role further.

Upon offer of role, you will be asked to declare any unspent convictions and complete a basic level Criminal Record Check. Having a criminal record does not automatically mean you can’t volunteer with us. We will have a conversation with you to discuss the convictions in relation to the role you have applied for. Sometimes it may limit the ways you can get involved. Please contact us if you require more information.

End of document.

Role title: SEO Volunteer

Location: Fully Remote

Job type: Volunteer

Time Commitment: Flexible - most intensive in Month 1

Length of Placement: 2 months minimum, with opportunity to extend

Help Us Reach More People

Volunteer SEO Expert needed to launch Long Covid Support's new digital home

What will you be doing:

Long Covid Support is moving to a new website and stepping forward with a fresh brand identity. We need an SEO expert to help us get it right from day one. This is a chance to make a real impact. You'll be at the heart of our digital launch, collaborating closely with our volunteer team, brand advisors, and IT support to ensure our new website reaches the people who need it most.

What are we looking for:
Essential skills and experience:

• Solid knowledge of SEO principles and practices (on-page optimisation, technical SEO, keyword research, etc.)
• Experience with Google Analytics and ability to set up meaningful tracking
• Able to use Squarespace
• Ability to explain technical concepts clearly to non-technical people
• Enthusiasm for working with a charity and making a difference
• Good communication skills and ability to collaborate across teams

Nice to have:

• Experience with Google Ad Grants
• Understanding of website transitions and migration SEO

What difference will you make:

When people search for help, we want them to find us. Better SEO means our new website reaches more people with Long Covid at the moment they're looking for support. Your work will directly help us expand our reach and impact.

Key Responsibilities:
 

• Meet with our project lead to establish our needs, set realistic timeframes, and design an effective SEO approach for us
• Ensure effective traffic is directed to our new site, including managing connections to our old site where advisable
• Lead keyword optimisation as a result of our name and brand change
• Set up Google Analytics to help us gather robust, high-quality data from our new website
• Collaborate with our team, brand advisors, and existing IT support to ensure you have all the information and access you need
• Advise on Google Ad Grants services once SEO work has concluded - the role could extend if you're interested in developing this workstream
• Technical requirement: You'll need to be comfortable using Squarespace, as this is where our new website is hosted. We'll provide access and support.

Application Process:
To apply please upload your CV.

We are committed to fostering an inclusive and diverse environment where everyone is treated with dignity and respect. We provide equal opportunities for all, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. We actively encourage applications from all individuals of all backgrounds, particularly those with lived experience of Long Covid.

Ready to make a difference? We'd love to hear from you.

Customer Service / Reception Volunteer

We’re looking for a friendly volunteer to be the first point of contact for clients visiting our Guildford office on Wednesdays and to start as soon as possible

What will you do?

Provide a customer facing reception service to clients who drop in to see us in our Guildford office, including:

• Ensuring relevant forms are completed
• Assigning clients to Advisers for more detailed support
• Booking appointments
• Monitoring the flow of clients in the drop-in
• Assist clients with form filling
• Complete day sheets
• Scan and upload documents to case recording system
• Write up notes on case recording system
• When the the drop-in service is at full capacity, ensuring that you understand the client’s issue and support them by providing information, signposting them to another, more appropriate organisation or another CASWS drop-in

Provide administrative support, including:

• Monitoring emails
• Answering client enquiries by email and phone
• Sending out appointment information

What’s in it for you?

• We will provide full training for your role
• You will gain and build on valuable skills and experience, such as communication, IT skills and working in a team
• You will increase your employability
• You will contribute to the smooth running of the advice service which makes a real difference in people’s lives

And we’ll reimburse you too.

What do you need to have?

You don’t need specific qualifications or skills, but you’ll need to:

• be friendly and approachable
• be non-judgmental and respect views, values and cultures that are different to your own
• be calm under pressure
• be able to demonstrate resilience with challenging clients
• have good IT skills
• be willing to learn about and follow the Citizens Advice aims, principles and policies, including confidentiality and data protection
• be willing to undertake training in your role.

We ask all our volunteers to commit to volunteering one day a week for at least a year.

How much time do you need to give?

We are looking for someone to cover reception duties on Wednesdays in our Millmead, Guildford office between 9am and 4pm.

Valuing inclusion

Our volunteers come from a range of backgrounds and we particularly welcome applications from racially minoritised people/people of colour, disabled people, people with physical or mental health conditions, LGBTQ+ and non-binary people.

If you would like to discuss any aspect of the role description and how we can best support you, please contact us.

Interested?

Please click on "How to apply"

Please note, we do not accept CVs and Cover letters as application for this volunteer role. 

Next stages – Taster session

Once you’ve submitted your application, if shortlisted, you’ll be invited to an online taster session, which will provide an overview of volunteering for CASWS and the role itself. We plan to hold this on a Monday or Tuesday in June.

If you know you are not available on a Monday or Tuesday, please indicate this in your application, as we may be able to accommodate and have the session on a Wednesday.

Help older people claim welfare benefits through home visits, form-filling and friendly support.

About Us

Age UK Buckinghamshire is a local, independent charity and part of the wider Age UK Network. We support older people across the county through vital services including befriending, information and advice, dementia support, practical help at home, and welfare benefits support - helping people stay independent, connected, and supported.

Our work is more important now than ever. Many older people face growing challenges such as the rising cost of living, social isolation, and difficulty accessing support. 

As demand for our services continues to increase, community support is essential to help us reach more people in need. By raising awareness of what we do, we can ensure that older people know where to turn for help, and inspire others to support our work through volunteering, fundraising, and partnership.

What do Welfare Benefits Volunteers do?

Help older people boost their income by becoming a Welfare Benefits Volunteer.

Many older people face financial difficulties because they are not claiming all the welfare benefits they are entitled to. At Age UK Buckinghamshire, we support older people to access the benefits they deserve by offering personalised advice and practical help.

Our trained volunteer advisors visit people in their own homes to guide them through the claims process, completing benefit forms on their behalf and ensuring applications reflect their individual circumstances.

Following full training, you will be matched with clients for one-off home visits, usually lasting one to two hours. Along the way, there’s often time for a friendly chat, and perhaps a cup of tea, while making a real difference to someone’s quality of life.

What skills does a Welfare Benefits Advisor need?

• Empathy and patience with older people
• A professional, friendly and approachable manner
• Attention to detail and good record-keeping skills
• A non-judgemental approach
• Willingness to learn about older people’s benefits

What training do we provide?

Successful applicants complete 2 training sessions covering the needs of older people and welfare benefits.  At the end of this initial training, you will be “buddied” with one or more experienced volunteers, first as an observer and later as an advisor until you have the knowledge and confidence to undertake one-to-one visits.

How much time do we expect you to give?

Once trained, you can commit to as many or as few visits per week as you wish. Each visit takes, on average, about 1 – 2 hours.  There are quarterly meetings that provide support and additional training days from time to time to keep up with new legislation.

What is our commitment to you?

• We will provide initial and ongoing training to help you develop your knowledge and skills.
• We will continue to support you in your role, providing information and advice as necessary.
• We will discuss with you any problems you may have with your role, or any concerns we have.
• We will reimburse reasonable, approved out of pocket expenses.

ABOUT CHILDREN WITH VOICES

Children With Voices is a grassroots children's charity with over 25 years of experience supporting children and families across London. Based at Fawcett Estate Community Hall in Clapton, Hackney, we run a Community Food Hub, alternative education, SEN support, and community programmes including Jumping Beans. We have supported over 100,000 families and are recognised nationally for our work.

ABOUT THIS ROLE

As we grow, we need an experienced Operations Manager to help us run well behind the scenes — so everything on the frontline can keep delivering. This is a meaningful voluntary leadership role for someone with professional experience in operations, HR, or management who wants their skills to count for something real.

You will work closely with the CEO and senior team to ensure the organisation runs efficiently, compliantly, and in line with our values.

KEY RESPONSIBILITIES

Operational Oversight

• Lead and coordinate day-to-day operations to ensure efficiency and alignment with organisational goals

• Support departments to stay aligned, compliant, and focused on delivery

• Identify opportunities to streamline processes, maximise resources, and improve impact

HR Oversight

• Oversee HR policies, compliance, and staff wellbeing in line with UK employment law and safeguarding requirements

• Support recruitment and onboarding — fair, inclusive, and safeguarding-compliant

• Provide HR guidance to managers and staff; escalate to external expertise when needed

• Maintain oversight of volunteer engagement and HR record keeping

Finance Oversight

• Supervise the Finance Coordinator (10 hrs/week) and provide accountability for financial administration

• Monitor budgets, financial reports, and expenditure in line with charity governance standards

• Ensure accurate, timely reporting to the CEO and Trustees

• Liaise with accountants, auditors, and external advisors as required

Leadership & Governance

• Work alongside the CEO, Trustees, and senior team to align operations with organisational strategy

• Provide assurance of compliance with safeguarding, data protection, charity law, and employment legislation

• Model organisational values of safeguarding, equity, inclusion, and community impact

WHO WE'RE LOOKING FOR

• Experience in operations, management, or a related professional field

• Working knowledge of HR processes and UK employment law

• Financially literate — comfortable with budgets, reports, and financial summaries

• Familiar with charity governance, safeguarding, and compliance requirements

• Confident, values-led, and able to hold accountability with care

• Highly organised, reliable, and able to manage competing priorities

• Committed to equity, inclusion, and community impact

This is a voluntary senior leadership role — unpaid, but with real scope and real responsibility. We are looking for someone who brings professional-level experience and wants to use it in the service of children and families in Hackney.

Our small friendly Charity Shop in South Westminster

As well as being an important source of revenue for the Centre, the shop on Horseferry Road is the public face of the Cardinal Hume Centre to the residents and workers of Westminster. It can be a very busy environment with lots of regular customers. You will be part of a friendly, international team!  You will receive excellent support and opportunities to learn team skills and customer service.  You can obtain a reference for future employers.

How does this role make a difference?

You will be part of the fundraising team, raising funds to support the work of the Cardinal Hume Centre and promoting the work of the Centre to the public. Typically, the Charity Shop raises in the region of £50,000 per year.

What will you be doing?

Flexibility will be given where possible, but in general, volunteers will undertake the following tasks as part of this role:

· Customer service on the till

· Cashing up at the end of the day and walking the takings round to the reception and handing in to Finance Team

· Greeting and helping customers

· Replenishing the stock on the shop floor

· Sorting donations

· Helping present top items in window display and around the shop

· Promoting the work of the Centre to the public

Want to increase your skills in retail?

If you want to develop in this role, we are keen to support you.  There are more responsibilities you can take on in the shop, for example; opening and closing the shop, cashing up at the end of the day and helping with the induction of new volunteers.  Let us know if this interests you.  We also have employment advisors who can provide employment support.  Furthermore, if you want to expand your experience in the voluntary sector, you can combine your role in the shop with a volunteer role elsewhere in the organisation.

What are we looking for?

No special qualifications are needed to work in our shop, as relevant training will be given, however, we will be asking for the following qualities:

· Over 16+

· Good spoken English needed – at least Entry Level 3

· The ability to contribute to a positive team culture and atmosphere

· Be able to provide a friendly, high-quality service to customers

· A commitment to equal opportunities and to treating all individuals who visit or work in the shop with dignity and respect

· Physically fit - able to lift light bags and boxes and to comfortably use the stairs between the shop floor and the stock room.  Manual handling training will be given.

What is the time commitment?

The shop opening hours are 10am – 4.30pm, Monday – Friday.  A full or half day (10 – 1pm or 1 – 4.30pm) is ideal, but we are flexible and are grateful for even a couple of hours help each week. Ideally, volunteers will commit to a period of at least 4 months.

How will you be supported?

· You will be supported and trained in all areas of retail and customer service by the Charity Shop Manager and the Assistant Shop Manager.

· You will receive a Centre induction from a Volunteer Coordinator

· You will be reimbursed for reasonable and agreed ‘out-of-pocket’ expenses such as travel and also lunch if working a full day.

· For volunteers who stay for more than three months, we are happy to provide a reference.

Welcome & Reception Volunteer Merseyside

Do you want to help people experiencing the housing emergency?

Information about the role

You’ll be an essential part of the team, welcoming clients and visitors to the hub. You’ll be providing information and key admin support that enables people to get the help they need with their housing.

Location: Holy Trinity Church, Richmond Park, Liverpool, Merseyside,

Suggested contribution: One day per week (can be flexible around your commitments).

Availability: Volunteering will take place at a time that suits you, within Monday-Friday, 9am – 5pm

The above is the essential information you need to know. You can apply now by clicking ‘fill in an application’ or read on more for details. 

Main activities may include:

• Meeting and greeting clients and visitors

• Covering reception duties and being the first point of contact for the hub.

• Booking in clients for appointments with our advisors.

• Responding to general enquiries both in person and over the phone.

• Signposting people to other appropriate services.

• General administrative tasks (such as photocopying, scanning, data entry, filing)

This role fights the housing emergency by enabling people who are struggling with housing or homelessness to get the advice and support they need. 

Benefits of volunteering with Shelter

Volunteers are essential to Shelter’s mission to end housing injustice. We welcome volunteers from all backgrounds. The insights and life experiences our volunteers bring to Shelter are valued as much as their contribution through volunteering.

We aim to provide our volunteers with a positive experience. This is by prioritising accessibility and tailoring the support we provide to the needs of the individual. We make sure our policies and processes are equitable, which means that no-one is unfairly disadvantaged while volunteering because of their background or identity.

Your skills and experience

There are no specific skills or experience you need to have for this role, although it may help if you are comfortable communicating with others. The most important thing is that you are caring and want to make a difference in our Fight for Home!

Supporting you

• You will be provided with an induction into your role, access to relevant learning and a copy of our volunteer handbook.

• The role, including learning and communications, are flexible, so can be tailored so they best suit your needs and preferences. 

• You will be able to claim reasonable volunteering expenses in line with Shelter’s volunteer expenses policy. Where financial circumstances would be a barrier to volunteering, we may be able to offer these funds in advance. 

• You will be able to access our volunteer support package, including our colleague assistance programme and Shelter’s network of mental health first aiders.

Next steps

You can apply for this role by clicking ‘fill in an application’. If you need to apply by an alternative method, please contact us to see what options are available.

We will then get back to you about your application. Shortlisted applicants will have a recruitment conversation to discuss the role further.

Upon offer of role, you will be asked to declare any unspent convictions and complete a basic level Criminal Record Check. Having a criminal record does not automatically mean you can’t volunteer with us. We will have a conversation with you to discuss the convictions in relation to the role you have applied for. Sometimes it may limit the ways you can get involved. Please contact us if you require more information.