Training and Development Manager - VOLUNTEERING ROLE

We Need Your Help!

Our volunteer team is growing fast, demand for our services is rising, and we’re ready to scale — but we cannot deliver high‑quality, life‑changing support without someone who can design the training, development, and learning pathways that empower our volunteers to succeed.

We urgently need a leader who believes in growth, learning, and the power of well‑trained volunteers to transform lives.

Become Our Volunteer Training & Development Manager and Help Shape the Skills of a Charity

Unlock YOUR Potential supports NEET adults (18+) across East London to rebuild confidence, access coaching, improve wellbeing, and reconnect with their ambitions. Volunteers are at the heart of everything we do — and they deserve the best training, support, and development we can offer.

As a start‑up preparing for charity registration, we need someone who can build a complete volunteer learning ecosystem from scratch.

This is your chance to design the training that powers an entire organisation.

Your Impact

As our Training & Development Manager, you will shape how every volunteer learns, grows, and delivers support. Your leadership will ensure our coaches, mentors, facilitators, and team members feel confident, prepared, and aligned with our mission.

You will help us:

• Build a structured training pathway for all volunteer roles

• Create onboarding that inspires confidence and clarity

• Develop specialist training for coaching, mentoring, wellbeing, and safeguarding

• Ensure volunteers feel supported, skilled, and ready to make an impact

• Build the learning frameworks needed for charity registration and future funding

• Strengthen the quality and consistency of every service we deliver

Your work will directly influence the experience of every volunteer — and every adult they support.

What You’ll Lead On

• Volunteer Training Pathways: Designing clear, accessible learning journeys for each role.

• Onboarding & Induction: Creating a welcoming, informative, and inspiring introduction to UYP.

• Skills Development: Building workshops, guides, and resources for coaching, mentoring, wellbeing, and community engagement.

• Safeguarding & Compliance Training: Ensuring volunteers understand safe practice and organisational policies.

• Quality Assurance: Monitoring training effectiveness and improving it over time.

• Collaboration: Working closely with the Head of Volunteering and Head of Programmes & Services to align training with service needs.

This is a strategic and hands‑on role — perfect for someone who loves developing people and building learning systems.

What You Bring

You don’t need to have worked in a charity before — what matters most is a passion for learning, structure, and people development.

You may be:

• Experienced in training, L&D, coaching, mentoring, HR, or adult education

• Skilled at designing workshops, learning materials, or development pathways

• A strong communicator who can make complex ideas simple and engaging

• Someone who understands the challenges faced by NEET adults or brings lived experience

• A leader who wants to use their skills to empower volunteers and strengthen a community

Above all, you bring empathy, clarity, and a belief in the power of learning to unlock potential.

What You Gain

• A senior leadership role in a growing social impact start‑up

• The chance to build a full training and development function from scratch

• Real influence over the quality and impact of every volunteer interaction

• Experience in L&D strategy, volunteer development, and charity operations

• A meaningful legacy — your work will shape how volunteers grow for years to come

This is an opportunity to build the learning culture of an organisation with purpose.

If you’re ready to help us develop the people who drive change, we’d love to hear from you.

Unlock YOUR Potential:

Help us build a future where no one is left behind.