Volunteer website manager jobs

We have an exciting opportunity for a Team Leader to join the National Contact Centre team in Cardiff, working 37.5 hours a week.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you…

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday & options to buy or sell annual leave
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, gym, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Access to EDI networks and colleague cafes
• Cycle to work scheme & season ticket loans
• Ongoing training & support with opportunities for career development & progression

About the role:

This role is based at the National Contact Centre, Cardiff.

As a Team Leader you will:

• Provide leadership, advice and guidance to the 24/7 team and monitor the progress and quality of work across the contact centre.
• Monitor queues, workload of staff and demand of all service against resources and move staff between these services to ensure the needs of the business are met. Analysing resources and trends changing staffing levels to meet the demands.
• Develop your team and address their individual development/performance needs, set individual and team objectives and undertake annual appraisals.
• Be the point of escalation for complex and sensitive cases, queries and complaints, as well providing support to the team by resolving problems, providing advice and undertaking initial contact, risk and needs assessment with victims and clients.
• Provide safeguarding advice and guidance to all staff at the NCC and across VS via the National On Call Service and participate in the on-call duty rota.
• Provide a high level of emotional support to callers in crisis with complex and enduring mental health issues and suicidal ideation.
• Promote effective communication channels including coordinating and facilitating regular team meetings, sharing feedback and learning to share with other colleagues.
• Participation in the on-call rota is a requirement of the role, and will be discussed at interview.

You will need: -

• Experience of managing and supporting a team and individuals, including performance management, one to one's and staff development.
• Experience of supporting victims and vulnerable people.
• Experience of providing Safeguarding Advice to a team
• Understanding of the Criminal justice system and the impact of crime on victims and witnesses.
• Experience of working in a challenging and changing environment with an emphasis on customer focus and excellence in service delivery.
• The ability to maintain confidentiality and comply with all data protection requirements.
• The ability to work without direct supervision, prioritise work and deal with competing or conflicting demands/needs and interests in an organised and methodical manner.
• Have excellent communication, negotiation and advisory skills, both written and verbal when interacting professionally with a range of agencies and individuals.

About Us:

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.

As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

The Survivor Engagement and Activism Coordinator leads the Helen Bamber Foundation’s work to ensure that survivors of trafficking, torture, and human rights abuses are meaningfully involved in shaping services, influencing policy, and driving social change. Working within the Community and Integration team, the post holder safeguards and supports clients as they participate in advocacy, leadership, and organisational development projects.

They oversee key survivor engagement programmes, including the Ambassadors for Change advocacy and leadership programme, the Client Voices Forum, the Board Advisers, and the Alumni Network. This involves coordinating training, facilitating meetings, supporting campaigns, managing administrative processes, and ensuring survivors are prepared, empowered, and safe throughout their involvement.

The role also involves developing innovative ways for survivors to collaborate with staff, contributing to service design, organisational strategy, and sector-wide initiatives. The post holder builds relationships across the asylum and modern slavery sectors, manages lived experience opportunities, and may support client progression and education casework when needed.

Throughout all responsibilities, the Coordinator champions survivor leadership, promotes diversity and inclusion, maintains the ethos of the charity, and practices strong self-care while working with traumatic material.

About Us

Harris Academy Battersea is a mixed state secondary school serving a truly comprehensive community in the heart of London. We are an Ofsted ‘Outstanding' school with a track record of delivering fantastic outcomes year on year for our students. In 2023, Ofsted visited the academy and judged us as remaining ‘outstanding', commenting on our “highly ambitious curriculum”, the “exceptionally high quality of education” provided and noted that “behaviour in the school is very strong”. Nevertheless, we are extremely ambitious for our school and as we seek to continue to grow and develop, we are looking for more brilliant people to join us.

Our Academy is centred on the values of Knowledge, Integrity and Resilience and these underpin the way we work for both students and staff. Our staff are inclusive, diverse and committed to our mission: we develop aspirational young people to thrive in a changing world.

HABS offers a broad, academic and challenging curriculum founded on six key curriculum aims:

• To develop deep, long-lasting knowledge
• To develop students into accomplished readers, writers and orators
• To provide experiences within and beyond the classroom that enrich learning and ensure students can make informed choices about their futures
• To equip students to challenge injustice in all its forms
• To enable students to understand how they learn
• To support students to reflect on their choices and values to improve themselves and their community

These aims underpin all elements of our curriculum, and we see our core academic curriculum and wider personal development curriculum as intrinsically linked. All staff at the Academy contribute to the personal development of our students through their roles as tutors and through their contributions to the wider life of the academy.

A thriving school can only function with fantastic staff, and our vision is to make teaching at HABS both enjoyable and sustainable. The wellbeing of staff underpins every decision we make, and we seek to ensure that every member of staff can enjoy a work-life-balance enabling them to bring their best to work each day.

At HABS, professional growth and development is central to our mission. Our professional development motto is ‘improve, not prove' and leaders are relentlessly focussed on supporting staff in getting even better through a wide range of internal and external training opportunities.

As a part of the Harris Federation, all staff in the Academy benefit from being part of our network of more than fifty primary and secondary academies across London. Vibrant networks of subject experts meet regularly and teachers can access bespoke support from our central teams of consultants.

For more information about what we do and who we are, we encourage you to visit our website here as well as our careers page here and explore!

Summary

We are currently looking to appoint a Home Academy Liaison Officer (HALO) to oversee educational welfare across the academy.

At Harris Academy Battsersea, you will join a dedicated team of staff supporting our excellent students. If you are looking for an opportunity to grow, inspire and develop, this may be the role for you.

The actual salary for this role will be £29,641-£30,516 (39 weeks per year, 37.5 hours per week) 

Main Areas of Responsibility

Your responsibilities will include:

• Overseeing Educational Welfare across the academy.
• Managing a caseload of ‘at risk’ students, where attendance falls below 85% and implement strategies to improve attendance
• Monitoring and improving the attendance of most vulnerable students
• Ensuring compliance with statutory duties, including reporting persistent and severe absenteeism
• Conducting home visits to engage families and address barriers to school attendance
• Maintaining accurate attendance records and preparing reports
• Representing the academy at external meetings e.g. Social Services Case Conferences, Child in Need Meetings, LAC Reviews
• Communicating effectively with all external agencies including possible alternative providers
• Ensuring effective communication/consultation as appropriate with the parents of students
• Leading on legal interventions for non-attendance where necessary
• Co-ordinating appropriate and tailored alternative provision for students unable to thrive in mainstream education
• Supporting the school’s inclusion strategy
• Maintaining the alternative provision tracker and monitoring student progress
• Building and maintaining partnerships with external providers, agencies, and support networks
• Ensuring safeguarding and health and safety standards in alternative provision settings
• Acting as a liaison between the academy, external providers, students, and families to ensure seamless support and transition to alternative placemen
• Ensuring compliance with local and national policies related to alternative provision. as well as safeguarding protocols
• Regularly reviewing alternative provision placements and providing feedback to stakeholders.
• Maintaining confidential records of support
• Preparing of reports and maintaining records relating to student referrals and subsequent counselling or support
• Providing support to the attendance team
• Providing administrative support to coordinate internal seclusion

Qualifications & Experience

We would like to hear from you have:

• Qualifications to degree level or equivalent
• Knowledge of behaviour for learning policies
• Knowledge of the range of barriers to learning that students face
• Training in child protection and safeguarding procedures
• Basic knowledge of first aid (e.g. emergency first aid course)
• At least three years’ experience of working in an inner city school or educational establishment in a pastoral capacity
• Experience of dealing successfully with a range of issues influencing poor attendance
• Experience of working with staff to ensure excellent standards of attendance and punctuality
• Experience of working with families
• Experience of working with challenging students and parents, and finding ways in which we can meet their needs more successfully

For a full job description and person specification, please download the Job Pack.

Professional Development & Benefits

Our people are at the heart of our success. We have developed a strong culture of collaboration and best practice, with professional development and career planning at its centre. We invest in our staff with support, coaching, mentoring, and a wide range of top-quality training programmes delivered at every level.

In addition to the opportunities for career development and progression, we also offer a competitive rewards and benefits package which includes a Performance and Loyalty Bonus, Pension Scheme with generous employer contributions, a Wellbeing Cash Plan, electric car scheme, 26 days' annual leave (plus bank holidays) for staff who work across the full year, and many other benefits. Learn more about  on our website.

Safeguarding Notice

The Harris Federation and all our academies are committed to ensuring the highest levels of safeguarding and promoting the welfare of children and young people, and we expect all our staff and volunteers to share this commitment. All offers of employment are subject to an enhanced Disclosure and Barring Service (DBS) check, references, an online search, and where applicable, a prohibition from teaching check will be completed.

Equal Opportunities

The Harris Federation is an equal opportunities employer and welcomes applications from all suitably qualified candidates.

We value the diversity of our staff and students, and everyone at the Harris Federation is equally valued and respected. We aim to be an inclusive employer that reflects the communities we serve. We are committed to providing a fair, equitable and mutually supportive learning and working environment.

Next Steps

If you have any questions about this opportunity, please send us an email, or call to arrange a conversation.

Before applying, please download the Job Pack for full details on the job responsibilities and person specification. This will be helpful for you when completing your application, and throughout the recruitment process.

We encourage you to apply as soon as possible as we may interview and offer to a candidate before the closing date. Please note that we only accept applications submitted before the closing date via our careers website.

The post-holder will be based at GMRC but work alongside TRC and MASH women’s services and work within the pathfinder partnership, across all partner organisations, providing high quality, evidence based, low intensity Cognitive Behavioural Therapy (CBT) based interventions using a guided self-help model, to clients with who have experienced sexual trauma but also have additional mental health needs.

Would you like to join an organisation that is striving for systemic change? We believe it is not enough to reform structures and systems which are foundationally discriminatory. We are calling for a complete overhaul, and for people with lived experience to lead that change.

Migration is one of the most hotly debated political topics with rapid policy changes shaping the lives of millions. We’re looking for a proactive and inspiring leader to join us as Interim Head of Policy and Communications.

In this vital role, you will champion our mission to create a just society for all migrants, ensuring those with lived experience are at the centre of our work and heard by policymakers and supporters alike. You will influence national policies, engage diverse stakeholders, from policymakers to grassroots groups, and build impactful communication campaigns.

Working closely with our CEO and as part of the Senior Leadership Team, you will help shape the strategic direction of our policy and communication efforts during this critical time.

The successful candidate will play a pivotal role in contributing to a vision for intersectional campaigns that call for systemic change, and for those with lived experience to lead the changes we need.

If you’re passionate about social justice, experienced in policy and advocacy, and a skilled communicator, we want to hear from you! 

As a lived experience and values-led organisation, and diverse team, we are looking for candidates with a:

• Commitment to upholding the rights of ALL migrants

• Real vision as to how this can be done in the current political, social and economic climate 

• A commitment to MRN's vision and values

The salary will be £43,817 per annum, pro-rata. In addition, MRN contributes up to 6% of salary to pensions. We are keen to have someone start in the role immediately.

Closing date for applications: 9am, 14 January 2026

Date for candidate interviews: 26 January 2026

We are looking for a proactive and compassionate Hospital Independent Domestic Violence Advocate (IDVA) to support victims and survivors of domestic abuse within a hospital setting. This role is full-time to provide maternity cover. The role is based at West Middlesex Hospital along with some working from the Victim Support office in Old Street and some home working.

What we offer

At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:

• Flexible Working Options: Including hybrid working.
• Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
• Birthday Leave: An extra day off for your birthday.
• Pension Plan: 5% employer contribution.
• Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
• Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
• Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
• Wellbeing Support: Employee assistance programme and wellbeing support.
• Inclusive Networks: Access to EDI networks and colleague cafes.
• Sustainable Travel: Cycle to work scheme and season ticket loans.
• Career Development: Ongoing training and support with opportunities for career progression.

About the Role

As an Independent Domestic Violence Advocate you will provide pro-active, high quality, frontline service to victims of domestic abuse through on-going risk assessment, providing individual safety planning, trauma-informed support, guidance, information, and advocacy and enabling victim/survivors to access the services they need in the aftermath of the abuse and trauma they have experienced.

You may work within a Hospital Trust's Safeguarding Team to support both patients and staff in an Acute Hospital setting, who have experienced Domestic Abuse. You will make initial contact with victims of domestic abuse, explaining our services and assessing the impact of crime, or receive referrals from colleagues, in order to provide on-going support and case management.

Key Responsibilities:

• Assess risks and needs using evidence-based checklists.
• Focus on high-risk cases with short to medium-term crisis intervention.
• Assist high-risk victims in accessing safety services.
• Deliver tailored support and information.
• Understand legal frameworks for protecting children and vulnerable adults.
• Provide advocacy on legal, housing, health, and financial options.
• Empower clients to recognize domestic abuse dynamics.
• Participate in Multi-Agency Risk Assessment Conferences (MARAC).
• Work with a team to deliver respectful, dignified, and sensitive services.
• Maintain accurate and confidential case records.
• Comply with data protection laws and organizational policies.
• Stay updated with procedures, policies, and professional codes.

About You:

Ideally, you will have knowledge about legal remedies for domestic abuse victims and have experience working with drug, alcohol, and mental health issues. An understanding of benefits, housing, and homelessness would also be beneficial.

You will need:

• Strong understanding of domestic abuse and its impact.
• Demonstrate proficiency in English, both verbally and in writing.
• Experience in statutory, voluntary, or multi-agency settings.
• Competency in risk and needs assessment frameworks.
• Understanding of safeguarding issues.
• Direct service delivery experience to victims or vulnerable people.
• Ability to manage complex caseloads and prioritize work.
• Strong crisis management skills.
• Effective communication, negotiation, and advisory skills.
• Commitment to equal opportunities and diversity.

About Us:

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.

As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

We're looking for 3 kind, compassionate and resilient Support workers to join our Learning Disabilities service in Langley.

£28,808.00 per annum, working 40 hours per week.

Want to feel like you have an exciting future? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

Our benefits include:
* Annual leave increasing up to 30 days with length of service
* Free DBS (take this out if BSW advert)
* Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
* Fully paid induction programme and further training
* Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
Support Workers will provide support to customers to help them develop the life skills they require to meet the assessed needs of the customers of the service. In some services, this will include providing physical, domestic, emotional and social care.

What you'll do:
- If a need arises, deliver all aspects of support to enable a customer to develop independent living skills as appropriate to the individual needs of the customer. In some services, this will include delivering personal and physical care as appropriate
- Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation
- Participate in the support planning and risk management, as facilitated by the lead Support Worker
- Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:
- Exudes a warm friendly presence and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Flexible
- Open to feedback and self development
- Has a practical and logical mind and is naturally well organised

What you'll bring:

Essential:
- NVQ Level 2 or equivalent or experience within charity/social care sector

Desirable:
- Experience in working with people with Learning Disabilities and Autism

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
* We focus on Excellence and innovation.
* We are Caring and Compassionate.
* We are Inclusive and Trusted.
* We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Please see full job description on our website

Your role will be to support women practically and emotionally as they go through the criminal justice system.

Overall Objectives

To work within a multi-agency setting to provide a proactive service to adult victims of sexual violence within and outside the criminal justice system to:

Risk assess and maintain client safety

Help clients access their rights

Monitor and keep clients informed of case progress and provide support through the criminal justice system

Help clients access health and other services they require

Build ongoing relationships with loved ones of a victim/survivor engaged in the ISVA service

Provide an information point for loved ones on the CJS

Location (UK): Office Hybrid* - London
Hours: Full-time, 35 Hours per week
Salary: £55,155 per annum (London)
Benefits: Read more about the excellent benefits we offer on our website
Contract type: Fixed-term - 2 years
Travel: Occasional travel across the UK including Wales, Scotland and Northern Ireland
Closing date: 23:59 hours, Sunday 4 January 2026

Join us and use your skills, knowledge, passion and energy to help us achieve a future free from arthritis.
You will join the UK Advocacy and Health Intelligence Department within the Chief Executive's Directorate. The team is responsible for leading UK strategy development and delivery across advocacy (policy, public affairs, campaigning) and health intelligence, working closely with colleagues across the UK to ensure effective delivery of the strategy in each nation. The department sits in the Chief Executive's Directorate to ensure driving positive change with and for people with arthritis is at the heart of the organisation.

The Department works closely with colleagues across the charity, including Services, Research and Income and Engagement to ensure we are joined up in our approach to arthritis.

About the role
The Researcher is a new, important post at Arthritis UK. Working within our Health Intelligence team, you will lead on providing expertise on the latest relevant research evidence, providing a responsive, robust and balanced assessment of the available evidence and any key gaps to shape the charity's UK advocacy agenda, and drive organisational priorities. Working across a range of issues you will play a crucial role in ensuring that the experiences and needs of people living with arthritis are understood and acted upon, and that arthritis is taken seriously across the UK.

About you
If your knowledge, skills and experience include the following then we'd love to hear from you:

• In-depth knowledge and experience in working in health-related, research.
• Experience in the synthesis and evaluation of research evidence across a range of sources (including grey literature), including in the design and delivery of rapid reviews.
• Experience in communicating clearly and succinctly to non-technical and non-expert audiences, through both written formats (e.g. briefing papers) and verbally (e.g. via presentations and meetings with senior stakeholders), with a robust approach to accessibility throughout communication.
• Demonstrable understanding of how research can be used to shape policy and practice.
• Experience of consistently applying a range of techniques and research methods applicable to framing research questions, evidence review and research evaluation.
• Able to communicate findings and conclusions clearly to non-specialist and specialist audiences.
• Educated to at least master's degree level or equivalent.

*As a hybrid worker the expectation is that you will spend around 40% of your working time in our office spaces or working in community settings. As an inclusive employer we will consider home-based working for anyone where office-based hybrid working would be a barrier to being able to work for us, for example for someone living with a long-term health condition or disability.

Benefits
Your excellent benefits include:

• Flexible hours, environments and working practices to promote a healthy work/life balance.
• Health and wellbeing support - including the Employee Assistance Programme (free confidential 24/7 support with mental health, legal and financial queries).
• Simplyhealth cash plan.
• Supportive and inclusive culture, with a wide range of employee networks and support groups available to join.
• Learning and personal development opportunities.
• Competitive annual leave, with the option to buy/sell up to five days per year.
• Generous pension plan, with employer contribution of up to 10%.
• Life Assurance plan (4 x salary).

Application deadline and shortlisting 
We advise candidates to apply early as we reserve the right to close applications ahead of this date.  
Only shortlisted candidates will be contacted. 
We do not wish to receive contact from agencies or media sales. 

Please note that we do not use Artificial Intelligence (AI) during our recruitment and selection processes, and we would respectfully ask that you also refrain from using AI during the selection process. Whilst we do recognise that AI may be a beneficial tool for some when aiding research and preparation for an application or interview, we want to maintain a fair, inclusive and positive recruitment experience at Arthritis UK where candidates can feel supported to demonstrate their experience, knowledge, and skills without the use of AI generated answers.

Interview
Interviews are expected be held Thursday 15 January 2026, Arthritis UK London office

As a Disability Confident Leader, we guarantee you will be offered an interview if you disclose a disability and demonstrate sufficient evidence within your application that you meet the essential criteria for this role. We will also make any reasonable adjustments you may require for your interview.

About us
We have made a commitment in our Diversity and Inclusion Strategy to increase the diversity of our charity and we welcome candidates from a wide variety of backgrounds and experiences. We want our employees, volunteers and trustees to represent the broad diversity of the communities of which we are a part.

There are over 10 million people living with arthritis. That's one in six, with over half of those living in pain every single day. The impact is huge as the condition slowly intrudes on everyday life - affecting the ability to work, care for a family, to move free from pain and to live independently. Yet arthritis is often dismissed as an inevitable part of ageing or shrugged off as 'just a bit of arthritis'. We don't think that this is OK. Arthritis UK is here to change that.

Arthritis UK is committed to keeping children, young people and vulnerable adults safe from harm. During the recruitment process we will undertake safer recruitment practices and relevant checks to ensure applicants are suitable to work with children, young people and vulnerable adults.

Arthritis UK is a Registered Charity No: 207711 and in Scotland No. SC041156.

We have an exciting opportunity for am Administrator (known internally as a Service Delivery Assistant) to join the National Contact Centre team in Cardiff, working 37.5 hours a week.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you…

What we offer:

At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:

• Flexible Working Options: Including hybrid working of one day per week working from home.
• Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
• Birthday Leave: An extra day off for your birthday.
• Pension Plan: 5% employer contribution.
• Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
• Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
• Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
• Wellbeing Support: Employee assistance programme and wellbeing support.
• Inclusive Networks: Access to EDI networks and colleague cafes.
• Sustainable Travel: Cycle to work scheme and season ticket loans.
• Career Development: Ongoing training and support with opportunities for career progression.

About the Role

As a Service Delivery Assistant you will provide high quality and responsive administrative function for the National Contact Centre. Acting as the first point of contact for enquiries and supporting the wider team with general administrative duties.

Key Responsibilities:

• Provide high quality administrative support to the team and service.
• Update and maintain manual and computerised database and case management systems and records in accordance with the service's internal policies/procedures and organisational standards.
• Manage incoming and outgoing mail and general queries into the National Contact Centre.
• Provide general office administration support which could include photocopying, filing, data entry, ordering of office supplies, processing invoices, raising purchase orders and minute taking at meetings.
• Liaising and communicating with key stakeholders, including internal and external contacts, such as the arrangement of Supervision sessions for staff.

About You:

Ideally, you will have a good understanding and knowledge of office systems and business support functions, as well as being a team player with a flexible approach

You will need:

• Effective verbal/written communication and numerical skills.
• Ability to prioritise own workload and deal with competing demands in an organised and methodical manner.
• Excellent IT skills and experience of using all packages in the standard Microsoft Office suite and case management systems/databases.
• Excellent customer service skills with the ability to communicate sensitively and effectively both verbally and in writing with a wide range of individuals and audiences.
• Ability to work on own initiative and with minimal supervision to achieve deadlines.
• Excellent record keeping skills with a focus on quality and accuracy.

About Us:

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.

As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

Location: London, Hybrid – with 1-2 days per week in our Farringdon office plus regular travel to our office in Bristol and to meet with our amazing supporters. 

Closing date: 25th January2026

W/C interview date: 2nd February 2026

Today, 12 children and young people will be diagnosed with cancer. We’ll stop at nothing to make sure they get the right care and support at the right time.   

Change lives in a life-changing career

When a child or young person is diagnosed with cancer, their whole world can feel like it’s falling apart. Independence is taken and confidence is stolen. Stability no longer exists. The future suddenly feels uncertain. 

The impact of cancer on young lives is more than medical. That’s why we exist. Our specialist social workers help children and young people with cancer and their families navigate the emotional and practical impact of cancer. We remove barriers, solve problems and prioritise wellbeing. And we stop at nothing to make sure they get the right care and support at the right time. 

We challenge the systems and policies that surround children and young people, we highlight gaps and campaign for change. Because we know what a better future could look like. And we know what we need to do to make that future a reality. We need to push harder, reach further and work smarter. And we need the right people on our team to help us get there. People like you. 

About the role

We’re on the hunt for a bold, visionary and energetic Head of Trusts and Philanthropy to supercharge our high value fundraising and take our impact to the next level.

You’ll lead, coach and champion our Trusts, Philanthropy, and Fundraising Development teams—building a culture of ambition, innovation, and curiosity that delivers game-changing income growth and unforgettable donor experiences. This is a strategic leadership role where you’ll set the vision, drive collaboration, and champion operational excellence. 

Managing three to four senior leads and a wider team of around ten, you’ll draw on your experience and track record in high value fundraising to inspire your people to secure transformational gifts, strengthen pipelines, and deliver best-in-class stewardship. Beyond team leadership, you’ll personally cultivate relationships at the highest level—turning prospects into long-term partners and unlocking gifts that change lives for young people with cancer. 

We have a hugely passionate and ambitious Fundraising team here at Young Lives vs Cancer with bold goals and a determination to make a lasting difference. If you want to join us, get in touch! 

This role is subject to a criminal record check. In the event of a successful application a basic criminal record check will be completed.

What will I be doing? 

No two days are the same at Young Lives vs Cancer. So, summarising your ‘day to day’ isn’t easy. Here are some of the main things you’ll be doing, but you’ll find more details in the job description.

• Lead and inspire our Trusts, Philanthropy, and Fundraising Development teams—setting bold strategies and driving performance that makes a real difference.
• Identify and build powerful relationships with major supporters, turning connections into partnerships that deliver life-changing gifts and fuel our mission.
• Create and deliver ambitious, insight-led fundraising plans for major donors and trusts—grounded in market intelligence and designed to deliver against bold but realistic targets.
• Shape the pipeline for success by overseeing prospect research, compelling cases for support, and best in class stewardship that inspires and delights.
• Champion a culture of philanthropy by engaging trustees and senior volunteers, leveraging networks, and accelerating donor growth.
• Own the numbers—set and monitor income performance, forecasts, and KPIs while ensuring compliance and operational excellence.
• Drive innovation and collaboration to unlock new opportunities and maximise income growth. 

What do I need?  

Diverse perspectives and unique skillsets are at the heart of Young Lives vs Cancer. If you're passionate about making a positive impact and eager to learn, we encourage you to apply, even if you don't quite meet all the criteria and person specification fully. Your potential is what matters most to us, and we’re committed to fostering an inclusive and supportive work environment to help you develop.

The key skills we’re looking for in this role are: 

• Proven expertise in high-value fundraising from major donors to trusts, with a track record of securing high value and transformational gifts.
• An entrepreneurial spark and the ability to spot opportunities, innovate, and drive ambitious growth.
• Strategic vision and delivery skills in building long-term fundraising strategies from the ground up and making them happen.
• Inspiring leadership experience, managing multi-disciplinary teams and engaging senior stakeholders with confidence.
• Relationship building brilliance and skilled in crafting compelling proposals, securing mul commitments and creating partnerships that last. 
• Exceptional communication and influencing skills, able to connect with senior audiences inside and outside the organisation.
• Solid knowledge of fundraising regulations, compliance, and best practice, ensuring everything we do is ethical and effective. 

What will I gain?

For people to reach their full potential, they need the right environment. As a member of Team Young Lives, you’ll be made to feel supported, valued and appreciated. Here’s how we do it:

• Flexible working: we’re open to working hours outside of 9 - 5 and we can talk through your flexibility requirements at interview stage
• Wellbeing, Thinking & Growth Days: four days a year to to step back from the day-to-day and focus on your own learning and development
• Generous annual leave allowance
• Great family/caring leave entitlements
• Enhanced pension
• Access to our employee savings scheme

To find out more about our benefits package, have a look on our website.

Our commitment to Diversity, Equity, Inclusion and Belonging

At Young Lives vs Cancer, we recognise that opportunities for too many people remain a condition of their sex, ethnicity, class, gender identity, disability, sexual orientation – or a combination. This has never been acceptable to us as an organisation. We don’t just accept difference, we value it, celebrate it, nurture it and we thrive because of it. 

We’re on a journey to be reflective of the diverse children, young people and families we support. We know we aren’t there yet, and we’re passionately committed to taking actions and making changes to be a truly diverse, inclusive and equitable organisation. This includes taking anti-oppressive action and removing barriers in our recruitment practices. We particularly welcome applications from members of minoritised communities. Our Diversity, Inclusion, Equity and Belonging strategy will tell you more.

Accessibility

We’re committed to providing reasonable adjustments throughout our recruitment process and we’ll always aim to be as accommodating as possible.  Please let us know in your application form of any adjustments or access requirements we could make to help you with the application process and interview.

To arrange an informal chat, please contact Joanna Hancock.

#ShowTheSalary

We're looking for a kind, compassionate and resilient Enhanced Support Worker to join our Mental Health Social Care service in Westminster.

£29,058.00 per annum, working 40 hours per week.

Want to feel like you're making a difference? You'll feel at home here.

Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

Our benefits include:

Annual leave increasing up to 30 days with length of service
Free DBS
Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
Fully paid induction programme and further training
ILM courses and Apprenticeship Programmes
Cycle to work scheme
Employee Assistance Programme for 24-7 confidential support
Online wellbeing resources
A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

For a full job description, please visit our website.

As an Enhanced Support Worker you will support vulnerable people living in a variety of different tenures to manage their tenancies/ licences and move towards greater independence within the community, by providing flexible and individually tailored support.

The working pattern involves a set five-week rolling rota covering early, late, and weekend shifts. Shift times: Early: 8am-4pm. Late: 2:30pm-10:30pm. The service operates 24 hours 7 days a week.

What you'll do:

Undertake initial and continuous assessment of needs and potential risks and agree levels of support actions and capture outcomes in Support and Risk Management files.
Create support/action plans for providing appropriate services based on the assessment and reflecting the services and resources available.
Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation
Develop and maintain links with all key agencies and service providers in the local community especially the local mental health system to ensure that customers receive the best treatment available

About you:

Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
Approachable and open behaviour
Prefers working as part of a group or team
Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
Has a practical and logical mind and is naturally well organised
Flexible
Open to feedback and self-development as well as thrives on change and enjoys dynamic diverse environments.
Is confident with high levels of self-esteem
Is respectful, articulate and sensitive in style of communication
Is essentially customer-focused
Is motivated towards excellence and improvement of personal performance with a can do attitude
Ability to cope positively with challenging and diverse behaviours

What you'll bring:

Essential:

Up to NVQ Level 2/3 or equivalent or experience in the social care/charity sector

Desirable:

Experience working in mental health

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Assistant Benefits Advisor
Salary £24,000 FTE (rising to £27,000 per year FTE after 1 year and completion of training) 
17.5 - 21 hours per week, 6.6 weeks holiday   
Remote working with occasional travel for events and meetings in West Sussex

Are you passionate about working with SEND families? 
Do you have the transferable skills and qualities to train as a benefits advisor?

We have an exciting opportunity for someone to join a rapidly growing caring charity with the benefits of flexible family friendly working (from home), generous holiday, pension scheme, travel expenses, laptop and phone provided.  

Reaching Families was established in 2008 to empower, inform and support parent-carers and families of children and young people with special educational needs and disabilities in West Sussex.  We achieve this through the delivery of our services providing information, training and peer support.

Our Benefits Advice Service provides support to parents of children and young people with SEND in West Sussex applying for Carer’s Allowance, Disability Living Allowance (DLA) and Personal Independent Payments (PIP).  Offering 1-2-1 advice sessions on the above benefits, support with claim checking of draft applications, information resources on benefits and other sources of financial support, and training workshops on DLA, PIP and Universal Credit.

We are looking to recruit a skilled and motivated Assistant Benefits Advisor to join our team
The post holder will be responsible for supporting our Benefits Advisor with the delivery of information, advice and guidance on Carers Allowance, Disability Living Allowance (DLA) and Personal Independence Payment (PIP) to parent-carers of children and young people with special educational needs and disabilities (SEND) in West Sussex.  This is a training role with the view to promotion to Benefits Advisor following completion of training. 

Person Specification (essential):
• Understanding of challenges facing parents and carers of children with SEND 
• Passionate about improving the life chances of children with SEND and their parents/carers, and families
• A highly motivated self-starter with a flexible approach to working life 
• A creative and strategic thinker 
• Committed to professional and personal development and lifelong learning 
• Ability to work independently and manage a diverse and demanding workload 
• Comfortable working with people from a diverse range of backgrounds
• Excellent inter-personal and communication skills
• Excellent writing and editing skills 
• Experience of using MS Office including SharePoint
• A good all-round education including GCSE’s (or equivalent) or NVQ level 2 

See attached job description for details and full criteria 

We welcome applications from all members of the community and value diversity in the organisation. Please contact us if you require any reasonable adjustments to be made to the application or interview process due to any disability or health requirements. 

Closing date for applications is 12th January 2026

Interviews to be held in Littlehampton on 21st/22nd January 2026

To apply please complete the attached application form and share why you feel you fit the role and person specification (see attached documents) 

We're looking for a kind, empathetic and resilient Support worker to join our Homelessness and complex needs Service in Kensington & Chelsea.

£28,808.00 per annum, working 40 hours per week.

Want to feel like you have an exciting future? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

Our benefits include:
* Annual leave increasing up to 30 days with length of service
* Free DBS
* Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
* Fully paid induction programme and further training
* ILM courses and Apprenticeship Programmes
* Cycle to work scheme
* Employee Assistance Programme for 24-7 confidential support
* Online wellbeing resources
* A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
* Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

Support Workers will devise person centred support plans with customers to help them develop the life skills they require to meet their needs and goals. This will include sign posting them to the local drug and alcohol services to address substance misuse issues. They will work with customers to promote social inclusion and alongside other members of the team to promote independent living, encouraging customers to maximise their skills and choices.

Staff are expected to work 8 hours daily on a shift rota basis. This will include weekend working. Shifts are 7.30am to 3.30pm and 2.00pm to 10pm.

The fixed term contract is for 6 months.

What you'll do:
* If a need arises, deliver all aspects of support to enable a customer to develop independent living skills as appropriate to the individual needs of the customer.
* Support customers to maintain their tenancies.
* Support to budget and prevent rent arrears.
* Assess their practical and emotional needs to incorporate in their support plan.
* To develop support plans and risk management plans.
* Carry out weekly health and safety checks.
* Carry out security duties / welfare checks to ensure the safety of the customers and premises
* Monitor the CCTV throughout the shift

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:
* Exudes a warm friendly presence and open behaviour
* Prefers working as part of a group or team
* Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
* Flexible
* Open to feedback and self development
* Has a practical and logical mind and is naturally well organised
* Thrives on change and enjoys dynamic diverse environments
* Is confident with high levels of self-esteem
* Is respectful, articulate and sensitive in style of communication
* Is motivated towards excellence and improvement of personal performance with a can do attitude
* Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
* Ability to cope positively with challenging and diverse behaviour

What you'll bring:

Essential:
* NVQ Level 2 or equivalent or experience within charity/social care sector

Desirable:
* Relevant specialism experience

About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Please full Job description on our website