Charity care calling manager jobs in belfast
Bookings Team Executive
Contract: Temporary / Fixed until November 2025
Location: Hybrid – United Kingdom (Multiple Office locations)
Offices: Cardiff, Belfast, Salford, Edinburgh, London
Salary: £28,000 per annum, pro rata
About Into Film
Into Film is the UK’s leading charity for film in education and the community. We provide screen industry careers information and advice, support young filmmakers, and bring the power of moving image storytelling into classroom teaching.
We also run the annual Into Film Festival which enables more than 400,000 pupils to visit the cinema for free, and the Into Film Awards – the UK’s leading showcase for young filmmaking talent.
The core Into Film programme is free for UK state schools, colleges and other youth settings, thanks to support from the BFI, awarding National Lottery good cause funding, and through other key funders including Cinema First and Northern Ireland Screen.
Our vision – Film enriches the life of every child and young person.
Our mission – To inspire and support young people to learn, and to realise their creative, cultural and career aspirations, through film and the moving image.
Role Summary
The main function of the Bookings Team Executive role is to provide high quality customer service for the Into Film Festival. This will mean receiving calls, processing bookings and liaising with educators through email and by phone. It will also involve making outbound calls to drive bookings, speaking to attending teachers and liaising with cinemas to ensure the festival runs smoothly. This is an exciting, front-line, varied role requiring high level communication skills and a solution focused attitude. It is an opportunity to develop customer service and CRM (Salesforce/Aerian) skills and to work for the world’s largest film festival for young people. This role is offered on a fixed term, three-month basis.
Main Responsibilities:
- To be the first point of contact for public festival enquiries; answering calls and emails, processing bookings and problem solving.
- Proactively reaching out over email and phone to educators/bookers, aiming to sign them up to the festival.
- Liaising with the festival team to ensure all enquiries and issues are resolved.
- Checking, updating and uploading booking information onto our festival website (via Aerian - training available).
- Updating the daily incident log (via Excel) - this is used for tracking all enquiries/issues from cinemas.
- Liaising with exhibitors as and when required and as directed.
- General support in relation to all aspects of the festival.
- Any other reasonable duties assigned by Into Film.
General Responsibilities:
- Commitment to quality internally and in all dealings with Into Film’s stakeholders including teachers, children and young people, industry partners, funders, supporters, parents and carers, and members of the public.
- Commitment and active participation in helping Into Film live its EEDI values and ethos through everything it does.
- Contribute to long term planning to ensure growth in line with demand and resources.
- Contribute to the regular monitoring and evaluation of Into Film’s work.
Person Specification:
Minimum Requirements:
- Experience of a customer service role.
- Excellent communication skills, including the ability to convey ideas persuasively.
- Strong organisational capability.
- Base level Excel or equivalent skills.
- Experience of working under pressure while handling a high volume of public enquiries.
Desirable:
- Experience of using Teams.
- Experience of using a CRM.
- Experience of talking to teachers/schools.
- Understanding of the education sector.
- Familiarity with the Microsoft Office suite.
- A love and knowledge of film.
Into Film employees enjoy the following benefits:
- Annual Leave – 28 days (pro-rata).
- Pension – matched up to 5% of salary (2% above statutory employer contribution).
- Employee Assistance Programme (EAP) – 24/7 confidential wellbeing support, advice and guidance.
- Wisdom health cover – including £75 annual eye care cover, as well as health insurance (non-contributory, apart from employee tax contribution).
- BenefitHub portal – offering discounts on healthcare, wellbeing products, and lifestyle products and services.
All employees regularly working with children and member data are required to undertake and maintain enhanced DBS clearance (and/or Access NI check or Disclosure Scotland check, depending on working location), acquired at Into Film’s expense; employment is dependent upon this.
Closing: 9:00am, Tuesday 29th July 2025
Interested?
If you would like to find out more, please click the apply button. You will be directed to Applied to complete your application for this position.
At Into Film, we use Applied for our recruitment. Applied aims to overcome unconscious bias in recruiting. The responses are anonymised, and reviewed in a random order by members of our team.
No agencies please.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you looking for a fully remote, purpose-led and meaningful leadership role, one where you will be dismantling the motherhood penalty for thousands?
Pregnant Than Screwed work sits at the intersection of providing information and support, research, raising awareness, and advocating and campaigning for change – always with a bold, unapologetic commitment to justice for mothers and parents.
Their impact over the last 10 years speaks for itself with 20,000 supported through their one-to-one advice line, successfully influenced key changes in UK law, including the Day-one right to request flexible working, and extended redundancy protection for pregnant women and new mums. Over 150 mentions in Parliament, Thousands of pieces of media coverage, including front-page features in The Times, The Guardian, and The Daily Mail and over 400,000 followers across social media, building a powerful digital movement
Culture and Inclusion
As Head of Communications and Campaigns, you will work with an amazing CEO, an individual who has the empathy, knowledge and savviness to lead the charity through its next level of growth. She is a progressive and inclusive leader, bold and brave in her actions, knowing that words do not bring about change, only actions. A kind yet fearless leader who will offer freedom, flexibility and personal and career growth. This is a unique opportunity to work with an incredible CEO and shape the future of working mums in the UK forever.
The lived experiences we’d love you to have
Pregnant Than Screwed is not a “box ticker” instead they are a progressive and inclusive employer, one where they value your lived experiences and skills just as much and can see behind any gaps you might have on your CV.
They are seeking a skilled and strategic Head of Communications & Campaigns to lead our external voice, policy influence, and campaign strategy — ensuring our work remains bold, intersectional, and impactful.
This is a senior leadership position, central to our mission. You will be responsible for ensuring PTS is shaping public debate, influencing key decision-makers, and mobilising thousands of parents to take action. You’ll lead the organisation’s media engagement, strategic communications, political advocacy, and campaign delivery.
The role is outward-facing and fast-paced, requiring both strategic oversight and hands-on delivery., which covers:
· Strategic and Inclusive Leadership Across Communications and Campaigns
· Public Mobilisation, engage, grow and mobilise the PTS supporter base
· Policy & Advocacy Leadership
· Senior Leadership Team and Governance.
In return for your passion, commitment and hard work, you will receive some of the most competitive benefits across the sector, whilst knowing that every day you are changing the lives of parents, families and the workplace. Your passion for gender equity will be shape the lens through which you storytelling and campaign tirelessly for the good of the millions of women who continue to lose their jobs, get passed over for promotion and face a penalty for being a mum.
Here are just some of the benefits they offer:
· Flexible working is embedded in our culture with employees working different hours, and days of the week.
· 34 days annual leave, including statutory bank holidays. This is pro-rata for part-time staff.
· Paid leave between Christmas Day and New Year’s Day.
· 2 paid ‘’Wellbeing Days’’. These are days that can be booked off with no notice and no questions asked.
· 5 days paid leave to care for dependents.
· Participation in a comprehensive workplace pension scheme with contributions from the organisation of 4%
· Enhanced maternity, paternity and adoption pay.
· 4 days of training per year.
· Work from home onboarding and office set up.
Next steps
We would love you to apply, which is a simple and transparent process, with a screening and interview stage with Scoutess Consultancy (recruitment partner for this role) and a one-stage interview (please see JD for full process)with our client on 22nd July 2025. Please note the advert will close on Sunday 13th July at midday, however, you may be contacted earlier if shortlisted.
Please apply via Charity Jobs, sending your CV alongside a covering letter of no more than 500 words detailing your suitability for the role.
Registered Charity
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Charity working to end the motherhood penalty.
Thank you!
Do you want to make a difference to the lives of students and equip them to put their faith into action?
SCM is looking for a recent graduate to spend a year working with us to help us to continue to build on the work of our successful Faith in Action project.
Run in partnership with Project Bonhoeffer, a small charitable trust, the project began in 2012 with a vision that Christian students in Britain would have a greater awareness and understanding of Bonhoeffer’s radical approach to faith and discipleship, and its implications for Christian living in the modern world.
The project has helped to run over a dozen campaigns from Food Poverty to Peace, and had an immeasurable impact on thousands of students through blogs, resources, and relationships. All of this is bringing to light many ‘Bonhoeffers’ of today negotiating the implications on Christian living in the world.
In 2021 we developed the Faith in Action project as a graduate scheme by employing two graduates to work on the project; one to lead on theology bringing a depth of learning and theological refection, and the other to be a campaigns lead, taking us always back out into the world to make a difference.
The project has been very successful, and now we are looking to grow it for further. We are looking for a passionate graduate to join the project for the 2025-26 academic year.
In this role, you will be a theologian to make other theologians, and will provide the framework for students to be able to reflect theologically on their life and modern Christian Living. You will be responsible for growing the breadth of SCM’s Faith in Action resources, and discovering new ways of connecting with the current membership via the trends of social media or engaging in face-to-face reflections. An activist to make other activists, you will coordinate social action for SCM, engaging the membership in social justice projects that maximise our impact in society and the world.
You will work to build relationships between SCM communities and members to equip students with the skills they need to become faith-filled agents of social and political change and lead them in theological reflection to discern their involvement in local and national campaigns. You will also work to develop relationships with other Christian social justice and campaigning organisations to create opportunities for students to put their faith into action. In all of this, you will be supported by our small but perfectly-formed team, who will share your values and fully understand your aims in this project.
The role will require some travel within Britain, as well as semi-regular visits to the office in Birmingham, which may also include an overnight stay. All reasonable expenses for travel and accommodation will be reimbursed. Some evening and weekend work may be required for which time off in lieu will be given.
We particularly welcome applications from disabled, Black, Asian and Minority Ethnic and LGBTQ+ individuals who are currently underrepresented in the organisation. Due to the nature of this role and the responsibilities of the successful post-holder, a genuine occupational requirement to be a committed Christian is in place for this role in accordance with the provisions of the Equality Act 2010.
Please use the forms provided; CVs will not be accepted. Applications should be submitted electronically in Word format by email to the address provided in the application pack.
Student Christian Movement is a registered charity in England and Wales, number 1125640, and in Scotland number SC048506
The client requests no contact from agencies or media sales.