Charity shop supervisor jobs

Assistant Shop Manager

We are seeking a motivated Assistant Shop Manager to support the running of a busy charity retail shop, helping to maximise sales and make a real difference.

Position: Assistant Shop Manager
Location: Skipton
Hours: 15 hours per week plus 2 in every 6 Sundays
Salary: £26,227 pro rata (based on 37 hours full-time)
Contract: Permanent

Close date: 21st July 2026

About the Role

This is an exciting opportunity for an enthusiastic retail professional to join a friendly charity shop team, supporting the day-to-day running of a successful preloved store.

Working closely with the Shop Manager, you will help maximise income from donated goods, deliver excellent customer service and support a team of dedicated volunteers. You will also deputise for the Shop Manager when required.

Key responsibilities include:

• Supporting daily shop operations including opening and closing, cash handling and maintaining a welcoming shop environment
• Sorting, pricing and displaying donated stock to maximise sales opportunities
• Identifying higher value items for online selling platforms
• Maintaining excellent visual merchandising standards
• Supporting the recruitment, training and supervision of volunteers
• Helping create a positive, inclusive and supportive team culture
• Supporting Gift Aid processes, administration and compliance requirements
• Building strong relationships with customers, donors and the local community

About You

You will have experience of supporting or supervising people within a retail, customer service or charity environment, with a passion for delivering excellent customer experiences.

You will bring:

• An understanding of retail operations, including stock management, merchandising and sales targets
• Experience of cash handling and following procedures
• Excellent communication skills with the ability to motivate and support others
• Strong organisational skills and a flexible approach
• Confidence using email, Microsoft Office and basic digital systems

Experience within charity retail, online selling platforms such as eBay, Gift Aid processes or supporting volunteers would be an advantage, but is not essential.

About the Organisation

You will be joining a small, independent charity providing practical and emotional support to people affected by cancer. Income generated through the shop helps support vital services, with every donation and sale contributing towards the organisation’s work.

The organisation is committed to creating an inclusive and welcoming environment for staff, volunteers, customers and supporters.

Other roles you may have experience of could include: Retail Supervisor, Charity Shop Supervisor, Retail Team Leader, Deputy Shop Manager, Assistant Store Manager, Charity Retail Assistant Manager, Retail Manager, Volunteer Coordinator, Store Supervisor.

Please note this role is advertised by the recruitment agency acting for the client – Not For Profit People. #INDNFP

Shop Manager

£25,172.40 a year

Fulham - SW6 1NY

Would you like to work at the heart of your local community? Are you able to inspire a team of brilliant volunteers? Do you have retail experience and are looking for the next step in your career?

If you answered yes to these then we have the perfect opportunity for you.

The role

Permanent, 35 hours a week.

Scope's Fulham shop - 421 North End Road, London, SW6 1NY

Please note that successful candidates will be subject to an enhanced DBS check.

We welcome all applications by 11:59pm GMT Thursday 29th July 2026.

As Shop Manager of Scope’s Fulham shop, you’ll have the autonomy to run the shop with creativity and flair. Every day is different

In this role, you’ll lead a team of paid colleagues and volunteers, offering clear guidance, encouragement, and development. Using your experience and management skills, you’ll help grow sales while making sure every customer and donor enjoys a welcoming and inclusive shop experience. In this role you will:

• Ensure shop sales performance is maximised, actively seeking ways to improve the shop’s performance on a continuous basis.

• Manage all aspects of stock collection and preparation; ensuring that stock processing levels are sufficient to achieve required shop floor density, encouraging stock donations at all times. Also support our online selling with identifying suitable items and listing on online selling platforms

• Recruit, manage and develop paid colleagues and volunteers within Scope’s HR and operational policies and procedures and build a strong team

• Work collaboratively with the Assistant Shop Manager

About you

We’re looking for someone who has:

• Previous experience as either a Retail Shop Manager, Assistant Manager, or a Supervisor looking to step up, ideally in retail or charity shops.

• Commercially aware and able to spot opportunities

• Be able to lead and support people

• Customer-focused, with a can-do attitude

• A team player with strong work ethic

• Accurate and detail-oriented

• IT literate and numeracy skills

We welcome applications from people with lived experience of disability and from all backgrounds.

Please include examples in your application that show how your skills, experience, and values match the person specification in the job description.

We also ask you to share how you support Scope’s values and contribute to our goal of creating a fair and equal future for disabled people.

Working in Our Shops

Our shops are the face of our retail brand, run by dedicated, creative, and passionate teams. We focus on sustainable fashion, engage with local communities, and lead volunteers to deliver a great experience for colleagues and customers. Funds raised support Scope’s mission of achieving equality for disabled people and their families.

Shop Hours

Scope shops are open every day. Some weekend and Bank Holiday cover is needed.

Full-time: 35 hours per week, five days out of seven

Part-time: Weekly hours on a seven-day rota

Additional information

In line with UK legislation, we are only able to accept applications from individuals aged 18 or over. This is because the role may involve working alone in the shop without other staff present.

You must be eligible to work in the UK to apply for this vacancy. Scope is not able to offer visa sponsorship.

Anonymised applications

We use an anonymised application process to support our commitment to equality, diversity and inclusion.

All applicants must submit an anonymised CV and complete a short online application form.

Our values

Pioneering, Courageous, Connected, Open, Fair.

We trust each other and give colleagues freedom to be creative, push boundaries, and change minds.

Our promise to disabled people

We are proud to be a charity that stands for disability equality. We welcome applications from disabled people and anyone with an impairment, condition, or access need. We want our team to reflect the communities we serve.

As a Disability Confident Leader, we promise to offer an interview to all disabled applicants who meet the essential requirements for the job. To do this, tick the box in your application to say you are applying under the Offer an Interview Scheme (this used to be called the Guaranteed Interview Scheme).

If you need any changes or support during the recruitment process, please email us via our website.

You can also find more details about asking for adjustments at interview on our website.

Important to know

You must meet all the essential requirements listed in the job description.

If lots of people apply, we may need to limit interviews to a fair number of disabled applicants who best meet the criteria.

Equality, Diversity and Inclusion (EDI)

EDI is a priority at Scope. We welcome applications from people of colour and other underrepresented communities. We aim to create a culture where everyone feels they belong, treating all with dignity and respect. As a disability equality charity, accessibility and inclusion come first. We listen, learn and continuously improve.

You can find out more about our approach to Equality, Diversity and Inclusion on the Scope website.

Benefits

• 35 days holiday

• Pay progression at 6 months and 2 years

• Company pension

• Excellent training and career development

• Strong colleague networks (disability, race, LGBTQ+, gender, social mobility, carers, young people)

• Wellbeing incentives, discounted gym membership, cycle-to-work scheme, and more

• Long service awards and employee recognition awards

One in four of us in the UK are disabled and we are a diverse, proud, and vibrant community. We’re here to create an equal future with all disabled people. We campaign to transform attitudes to disability, tackle injustice and inspire action. We are creating a powerful movement of disabled people, allies, organisations and businesses.

Together we will be unstoppable.

How to apply

Please visit our website via the link and apply online

Are you passionate about animal welfare and looking for a role where you can make a genuine difference every single day?

RSPCA Finchley, Golders Green, Hendon & District Branch is looking for a compassionate, resilient and proactive Senior Animal Welfare Officer to join our growing team supporting animals and local communities across North London.

Location: North London
Salary: £22,620 per annum
Hours: 30 hours per week
Contract: 1 year fixed-term contract with possibility of extension

This is a rewarding and varied frontline role where no two days are the same. You will be involved in rescuing and supporting vulnerable animals, coordinating veterinary treatment and ongoing care, supporting fostering and rehoming pathways, responding to welfare concerns and helping deliver community welfare initiatives across the Branch area.

You will work closely with members of the public, volunteers, fosterers, veterinary partners, local Inspectorate teams and external agencies to help deliver high-quality welfare support to animals in need. The role will also include supporting the Branch Trap-Neuter-Return (TNR) programme for stray and feral cats, assisting with animal transport and admissions, maintaining welfare records and helping strengthen frontline animal welfare provision across North London.

We are looking for someone with previous experience in animal welfare, rescue or a similar environment who is confident handling cats and other domestic animals, able to manage varied casework calmly and professionally, and committed to delivering high standards of animal welfare with empathy and compassion.

The role will include some occasional evenings and weekends in line with operational needs.

To apply, please submit your CV together with a covering letter outlining how you meet the essential criteria set out in the Job Description and your suitability for the role.Early applications are encouraged as we reserve the right to close the vacancy early should sufficient suitable applications be received.

Help us lead a safe, seamless front door into support for people affected by gambling harm.

At Betknowmore UK, we work to prevent and reduce gambling-related harm through support, education, training and community engagement. As our Triage Team Manager, you'll lead the function that determines how quickly and safely people in crisis get the help they need.

We're looking for an experienced people manager to lead our triage team, overseeing referrals from first contact through to onboarding, ensuring every assessment is thorough, every risk is managed, and every service user is guided into the right support without delay.

Working closely with the Referral Leads and colleagues across the organisation, you'll drive continuous improvement of our triage processes, keep our data and CRM systems robust, and build strong relationships with partners so people never fall through the gaps.

What you'll be doing

• Leading the day-to-day operation of the triage function, ensuring referrals are processed safely, efficiently and to a high standard
• Managing and supporting a team of Referral Leads, providing supervision, guidance and performance oversight
• Overseeing service user onboarding, including assessment, safety management and safeguarding practice
• Monitoring waiting lists and service capacity, taking action to manage demand
• Overseeing our CRM system (Airtable), ensuring data accuracy, accessibility and integrity
• Producing monthly and quarterly reports, using data to identify trends, risks and opportunities
• Building operational relationships with delivery partners, and representing Betknowmore UK at MDTs, meetings and sector events
• Fostering a collaborative, psychologically safe team environment

What we're looking for

We're interested in hearing from candidates who have:

• Experience working in addiction, mental health or similar support services
• Experience comprehensively assessing risk and needs
• Experience managing or supervising staff and volunteers
• Experience working collaboratively with partners and stakeholders across different sectors and disciplines
• Strong organisational skills and the ability to manage a busy referral pipeline
• A solid understanding of confidentiality and data protection

Experience with gambling and gambling harm would be advantageous, as would a Level 3 Safeguarding qualification, experience improving service delivery processes, familiarity with CRM/data systems such as Airtable, and experience producing reports to inform decisions.

Why join us?

You'll be joining a growing charity making a real difference to people's lives, leading a team at the heart of how we keep people safe and get them the right support, quickly.

Job Title: Chief Operating Officer

Contract: Permanent

Salary: £65,000 per annum

Hours per week: 35 hours

Annual Leave: 25 days plus 8 bank holidays

Role Description

The COO is the Cathedral’s principal member of staff and has responsibility for the overall operational performance and administration of the organisation, its assets and its people. Appointed by the Chapter and accountable to them through the Dean, the COO works with the Senior Leadership Team (SLT) to develop and implement strategy and policy, ensure effective governance and compliance, manage the business functions of the Cathedral and monitor its overall progress and development.

Key Responsibilities

Strategic Leadership

• Lead the development of the Cathedral’s overall strategy to reflect the Cathedral’s Vision and Values.
• Ensure the effective implementation of the Cathedral’s masterplan and successfully deliver outcomes through the effective performance management of goals and objectives.
• Secure financial sustainability, achieve growth and optimise the efficient use of resources through effective short, medium and long term planning.

Safeguarding

• Work closely with the Dean, the Cathedral Safeguarding Committee, Chapter Safeguarding Lead and the Safeguarding Officer to develop and deliver the Cathedral’s safeguarding strategy.
• Act as a role model in upholding safeguarding policies and embedding a healthy safeguarding culture across Cathedral life.
• Negotiate, implement and continually review the Service Level Agreement with the Diocesan Board of Finance and the Diocesan Safeguarding Officer.
• Ensure compliance with current safeguarding legislation and national guidance, fostering an environment where safeguarding is everyone’s responsibility.

Staff and Volunteers

• Ensure recruitment, training and HR management of staff and volunteers adhere to the Safer Recruitment policies of the Church of England and meet the needs of the Cathedral.
• Develop a workplace culture and ethos that reflects the Cathedral’s values and enables and empowers staff and volunteers.
• Act as a role model for effective people management, supporting, developing, and constructively challenging others while encouraging continuous professional development.
• Foster a collegiate, open, and collaborative environment across the Cathedral.
• Champion diversity and inclusivity within the Cathedral community, providing opportunity and support for all.

Cathedral Compliance and Operational Management

• Ensure the effective running and forward planning of Chapter and other governance committees, including compliance with the Constitution and Statutes.
• Ensure trustees and others in governance positions are properly inducted and trained including in safeguarding.
• Ensure that the Cathedral meets all legislative regulations and complies with ecclesiastical and charity laws.
• Be accountable for reporting to the Charity Commission and Companies House.
• Work with the Chief Finance Officer to ensure that the strategic plan is supported by a robust, multi-year financial plan aligned with long-term objectives.
• Work with the Visitor Experience Manager to increase income generation, establishing a growth plan with the Abbey of St Edmund, Reborn Project.
• Work with the Architect and Facilities Manager to ensure the Cathedral meets its statutory and legal obligations relating to heritage, ecclesiastical and listed buildings in its care.
• Work with the Facilities Manager to ensure the Cathedral meets its statutory and legal requirements in relation to its properties and responsibilities as a landlord.
• Ensure effective management of Health and Safety across the Cathedral ensuring compliance with statutory legislation and best practice; ensure emergency procedures are up to date.
• Ensure all data is protected and processed in full compliance with GDPR legislation.
• Ensure that the Cathedral is complies with all legal requirements, interpreting and communicating changes in compliance to the Chapter and Cathedral staff.
• Support the Church of England’s Net Zero targets and ensure the Cathedral has a plan for reducing carbon emissions; adhering to statutory requirements relating to Net Zero.
• Ensure suitable IT provision is in place, to support Cathedral operations, is secure and regularly review software and hardware requirements.
• Work with the Marketing & Communications Manager to oversee public relations, ensuring appropriate management of reputation, branding, and media activities; act as Cathedral spokesperson as appropriate.
• Review working methods, office accommodation and administration support to ensure arrangements are fit for purpose.
• Promote open and transparent ways of working throughout the administration, with effective communication and engagement at all levels.
• Oversee the effective planning and management of key projects and the implementation of delivery programmes to achieve operational and strategic objectives.
• Support the Dean in managing relationships with the 1327 Club.
• Ensure the effective management, use and future development of all the Cathedral’s assets.
• Be responsible for contingency planning, including the management of insurance, disaster recovery and salvage planning and oversee the Cathedral’s risk register.
• Develop for approval, maintain and regularly review policy and procedure documents of Chapter and ensuring they are embedded across the organisation.
• Chair staff and management meetings.
• Manage the business operations of the Cathedral in accordance with the values, standards and budgets agreed by Chapter.
• Lead, manage, motivate and empower staff and volunteer teams through effective structures, training and professional relationships.

Direct Reports

• Chief Finance Officer
• Cathedral Safeguarding Officer
• Human Resources Officer
• Visitor Experience Manager
• Volunteer Manager
• Marketing and Communications Manager
• Facilities Manager
• Shop Manager
• Pilgrims’ Kitchen Manager

Attendance Required at:

• Chapter Meetings
• Finance Committee
• Nominations Committee
• Risk, Audit and Review Committee
• Safeguarding Committee
• Health and Safety Committee
• Information Protection Group
• The Guild of St Edmund Committee
• Forum
• Annual Parochial Church Meeting (APCM)
• Enterprises Ltd Meetings
• Eco St Eds Committee
• Abbey of St Edmund, Reborn CIO
• Cathedral Administration and Finance
• Association (CAFA)conferences

Person Specification

Essential Qualities

• A proven track record of strategic leadership with successful
• delivery of projects and outcomes within an organisation of a similar size and complexity.
• Experience of working at board level or closely with boards.
• Significant leadership capability, with the ability to influence, inspire, and engage the Cathedral Community and external stakeholders.
• An empowering management style that fosters teamwork, trust and collaboration, with a strong understanding of HR best practice.
• Successful experience of leading significant change and of fostering a culture of continuous improvement and development within a complex organisational environment.
• Proven experience in managing operational performance within tight financial constraints in a complex, multi-faceted environment.
• Effective delivery of financial strategy and budget management, demonstrating strong commercial acumen.
• An understanding of safeguarding and the critical role it plays in protecting all people.

Desirable Qualities

• Previous experience as a COO or at a similar senior leadership level.
• An understanding of the complexities in managing wide-ranging cathedral operations or previous experience within a Church of England setting.
• A good understanding of best practice in charity governance.
• Experience of managing a heritage site.
• Experience working with volunteers.
• Experience in safeguarding best practice.

Knowledge and skills

• Ability to understand complex operational issues and develop creative and innovative solutions.
• Excellent written and verbal communication skills, with the confidence to share information effectively at all levels internally and externally.
• Commitment to working efficiently and effectively, utilising technology and software as appropriate.
• Ability to develop and encourage a strong team ethos among staff and volunteers.
• Strong analytical skills and sound judgment.
• Experience of managing budgets.
• Well-developed interpersonal skills, with the ability to engage comfortably with all users of the Cathedral.

Other criteria

• Empathy with the beliefs and ethos of the Christian faith.
• Comfortable working within a team of staff and clergy with a range of different skills and gifts, understanding their different roles and working patterns.
• Commitment to the Cathedral’s purpose and vision, and to taking an active role in the Cathedral’s community, mission and outreach.
• A satisfactory enhanced Disclosure and Barring Service (DBS) check is required for this post. The appointment is subject to a six-month probation period.

Additional Information

The role requires the post-holder to work occasional weekends, evenings and non-working days, as required for which time off in lieu will be given. The post-holder will undertake such other duties as may reasonably be expected. This document is accurate at time of publication but is subject to regular review and may change in line with the Cathedral’s requirements.

Closing Date: 9.00 am Monday 3 July 2026

Interviews: Wednesday 12 August 2026

Deputy Children's Home Registered Manager

Location:  Banstead, Sutton, United Kingdom

Contract type: Full time – permanent

Hours: 40 hours, Monday-Friday 9-5 (with flexibility as needed)

Salary: £39,000 - GBP 43,000 - yearly

Company Description

Lighthouse Pedagogy Trust is a charity creating children’s homes where children can thrive. We believe every child deserves the chance to achieve great things and lead fulfilling lives.

Our first home opened in Sutton in February 2022, supporting up to six children aged 11–18 with emotional and behavioural needs. We are currently renovating a second property in Banstead (SM7), a 5-bed children’s home due to open in autumn 2026. Our first children's home is an award-winning building that has set a new standard for UK children's homes.

We are part of the Catch 22 family, who’s work spans education, social justice and rehabilitation, children's social care, family support, social action and getting people into work.

What this role offers:

• Opportunity to set up a new home, recruit your team and shape it from the very beginning.
• Backing from an experienced and supportive leadership team and RI
• Starting holiday allowance of 28 days (inclusive of bank holidays), increasing to 38 days at 2 years and 41 days at 5 years
• 4% employer pension contributions and life insurance
• Enhanced maternity, paternity, and adoption pay
• Employee assistance programme, discounted shopping, cycle-to-work scheme and lots more benefits

Why work for LPT?

• We have an annual staff retention rate of 94%. This is significantly above the sector average, reflecting our commitment to employee wellbeing, development and job satisfaction.
• LPT is a charity, so any surplus revenue generated is reinvested into improving experiences and outcomes for children in care
• Our first children’s home has been running for 4 years, and consistently achieving Good Ofsted grading
• We are a values-driven organisation grounded in Social Pedagogy, prioritising relationships, empowerment, and wellbeing
• LPT has partnered with Kingston University to develop a Level 6 Diploma in Residential care, and offers fully funded places on the course for our team 
• We have won several awards for the therapeutically informed and high-quality design of our home, including the Innovation in Care Award at the National Children’s Homes Awards and the Stephen Lawrence Prize

Job Description

As the Deputy Manager of our 6-bed home, you will:

• Be part of creating a home where children feel safe, valued and able to thrive, building real, meaningful relationships that make a lasting difference.
• Support young people to explore who they are, discover what they want from life, and take steps towards their goals and ambitions.
• Play a key role in leading and shaping a dedicated team, helping to create a warm, reflective culture where everyone can grow and do their best work.
• Build your leadership confidence by working closely with the Registered Manager and stepping up to lead when needed, including during key visits and inspections.
• Develop your skills in coaching and mentoring, supporting colleagues through supervision, reflection and ongoing learning opportunities.
• Work in a genuinely collaborative way with families, schools and partner agencies, creating joined-up, holistic support around each child.
• Contribute to something bigger by helping us grow and develop our innovative approach, influencing practice beyond our home and into the wider sector.
• Grow your career with us. With plans to open more homes, there are real opportunities to progress into Registered Manager roles and take on leadership of your own home over time.

Qualifications

The ideal candidate will be:

• Experienced in managing and supervising staff in a children’s home (deputy/senior level experience).
• Experienced working with teenagers with emotional, social and behavioural difficulties
• A reflective leader who can contribute to a positive, relationship-focused culture
• Warm, consistent and able to build trust with children, families and colleagues
• Resilient, adaptable and committed to continuous learning and improvement
• A strong advocate for children’s safety, wellbeing and voice
• Eager to grow and progress into a Registered Manager role as we expand
• Hold the Level 3 Diploma or equivalent and be willing to work towards the Level 5 Diploma in Leadership and Management

Safer Recruitment 

At Lighthouse Pedagogy Trust, we safeguard all children and young people in our care. As part of our recruitment process, we conduct rigorous checks and vetting of all applicants, in line with legal and regulatory requirements and best practices. Everyone who works in our homes will be responsible for safeguarding young people and putting their safety and wellbeing first.

This role is subject to an Enhanced Disclosure and Barring Service (police records) check, including overseas police checks where necessary. Please note that this post is exempt from the limitations of the Rehabilitation of Offenders Act, and as such, all previous cautions and convictions will need to be disclosed as part of any application.

At Catch22 we value equality, diversity and inclusion. We are wholeheartedly committed to the principle of equality of opportunity, both as an employer and as a provider of services. Diversity and Inclusion is part of what we do every day, working to deliver our vision to build a strong society where everyone has good people around them, a purpose, and a good place to live.

To Apply

If you feel you are a suitable candidate and would like to work for Catch22, please do not hesitate to apply.