Charity shop supervisor jobs

The Pop-up Shop Lead will manage all aspects of the Derry Castle Street Pop Up Shop, including leading and supporting volunteers, maximising income generation and ensuring an excellent customer and donor experience.

As this is a newly established pop-up shop, the post holder will play a key role in setting up, developing and embedding the shop within the local community during its first year of operation. This includes building volunteer capacity, developing donation streams, establishing effective shop systems and contributing to the evaluation of the pop-up model to inform future retail development.

The post holder will act as an ambassador for Concern Worldwide, ensuring the shop becomes a welcoming, sustainable and successful community retail space that supports Concern’s mission and raises awareness of its work and campaigns.

This is an exciting time to join the retail team as we establish and grow this new community-focused pop‑up shop.

About us: 

We are an international humanitarian organisation that strives for a world free from poverty, fear and oppression. We deliver life-saving and life-changing interventions to the world's poorest and most vulnerable people. From rapid emergency response to innovative development programming, we go to the hardest to reach places to make sure that no-one is left behind. With almost 4,500 staff of more than 50 nationalities, Concern operates in 24 of the world’s poorest countries, helping people to achieve major and long-lasting improvements in their lives. 

Retail Development in Northern Ireland

Concern Worldwide operates a growing retail network of seven shops across Northern Ireland, each playing an important role in supporting our work to end extreme poverty. Our portfolio currently includes two specialist bookshops located in Derry and Holywood, alongside five established charity shops in Ballycastle, Newcastle and across Belfast on the Lisburn Road, Antrim Road and Ormeau Road.

While relatively small in scale, our retail operation is ambitious, dynamic and entering an exciting period of development. Over recent years we have strengthened performance, modernised operations and built resilient shop teams supported by dedicated volunteers and staff.

With further shop openings planned and new retail models being explored, including pop up and diversified formats, this is a pivotal moment for retail growth in Northern Ireland. We are expanding not simply in size but in ambition, testing innovative approaches to charity retail while strengthening our presence within local communities.

Joining Concern Retail at this stage offers the opportunity to be part of a developing network where new ideas are welcomed, leadership is visible and individuals can directly shape the future direction of our retail programme.

Benefits
•    25 days’ annual leave, pro-rated for part-time employees.
•    Annual leave purchase scheme
•    Enhanced maternity leave pay and shared parental leave
•    Stakeholder pension
•    Season ticket loan
•    Cycle scheme
•    Life assurance
•    Access to Employee Assistance Programme (EAP)

Details of our benefits could be found on our website.

Job Location: Derry

2a Castle Street, Derry, BT48 6HQ  

About You: 

ESSENTIAL

Experience

• Experience working in a retail or customer facing environment.
• Experience supporting the setup, development or growth of a retail, community or social enterprise initiative.
• Experience organising priorities and working effectively within a fast-paced operational environment.
• Experience supervising or coordinating people within a retail, hospitality, charity or customer-focused environment.
• Experience supporting the day to day running of a shop, store or customer focused operation.
• Experience contributing to sales performance, income generation or achievement of target.
• Demonstrated ability to take initiative and work independently within a busy operational environment.

Applications are welcomed from candidates with experience in retail, hospitality, community projects, social enterprise or other customer focused environments who can demonstrate transferable skills and motivation to succeed in charity retail.

Knowledge and Skills

• Strong interpersonal and communication skills with the ability to engage confidently with colleagues, volunteers, donors and customers.
• Organised and proactive approach with the ability to manage competing priorities.
• Commercial awareness and an understanding of how good retail practice drives income.
• Ability to work in a practical, hands on retail environment while contributing ideas to grow and develop the shop.
• Basic numeracy and literacy skills suitable for retail administration, cash handling and reporting.
• Confidence using IT systems including email and Microsoft Office applications. Training will be provided where required.
• Awareness of social media or willingness to use digital channels to support shop promotion and volunteer engagement.
• Ability to build positive relationships and engage effectively with local communities and stakeholders.

Working Pattern

• Flexible approach to working hours, including weekends and Bank Holidays.

DESIRABLE

Where a high volume of applications is received, preference may be given to candidates who can demonstrate:

• Experience managing or supervising within charity retail or commercial retail.
• Experience opening, developing or growing a retail or community initiative.
• Experience recruiting, managing or supporting volunteers.

To view the full job description, please click on the link below to download the document.

Equality, Diversity, and Inclusion: 

Concern Worldwide encourages all qualified candidates, irrespective of gender, ethnicity and origin, disability, political beliefs, religious beliefs, sexual orientation, or socio-economic status to apply to become a part of the organisation. Concern is against all forms of discrimination and unequal power relations, and is committed to promoting equality. 

HOW TO APPLY

To apply for this post, please complete the application by 29th May 2026.

To give yourself the best chance of being shortlisted, please explain under each question how your experience, skills, or achievements demonstrate your suitability. Use clear and specific examples to support your statements.

Concern will shortlist only those candidates who clearly demonstrate that they meet all essential criteria. If a high number of applicants meet the minimum requirements, we will assess and score candidates against the desirable criteria to determine who will be invited to interview. It is therefore important that your application provides detailed evidence of how you meet the role requirements.

Candidates must be legally entitled to work in the UK at the time of application.

Conditions of Appointment: 

Pay band: GB3

Annual Salary: £25,907 - £28,786 (4 days pro rata at £20,725.6 - £23,028.8).

New employees will normally start at the beginning of the pay band, with scope for progression over time.

The successful post holder will be required to complete a Basic AccessNI check and sign a criminal records self-declaration form.

It is the nature of this post that weekend working hours may be part of the normal working week.

This appointment is conditional upon the satisfactory completion of a three-month probationary period.

Deadline: 29th May 2026

Please note that Concern reserves the right to close this vacancy early and to interview candidates on a rolling basis due to the urgency of filling this role. Applicants are therefore encouraged to submit their application as soon as possible to avoid missing out. 

All candidates who are short-listed for an interview will be notified via email.

Having a criminal record will not necessarily debar you from working with Concern Worldwide. This will depend on the nature of the position, together with the circumstances and background of your offences. 

Responsible to: Content and Storytelling Lead
Based: Hybrid (average 1-2 days in office) The Grange, Saunderton, Princes Risborough
Contract: Permanent, Part Time (24.5 hours per week)
Salary: £25,200 - £25,900 per year

As our Individual Giving programme continues to grow, with ambitious fundraising targets and an expanding team, compelling and dynamic copy plays a vital role in helping us engage supporters and drive income. We are looking for a talented Copywriter to create compelling supporter-focused content that supports our Individual Giving activity, including appeals, raffles, Sponsor a Puppy communications, supporter feedback and development communications. You will bring the work of Hearing Dogs for Deaf People to life, through clear, persuasive and emotionally engaging copy that inspires supporters to give, stay connected and feel valued.

You will work closely with the Head of Supporter Retention and Growth and the Head of Acquisition and their respective teams, Marketing, the Creative Strategy Team and wider charity teams to deliver high-quality copy across a range of channels and campaigns. The role requires strong direct response writing experience, strong storytelling skills, a supporter first mindset and an ability to manage multiple deadlines. You will also need to confidently write to the brand guidelines and tone of voice.

Details of responsibilities can be found in the job description, which is downloadable below.

Benefits

• Employee Assistance Programme
• Death in Service Payment
• Annual leave enhancements recognising long service 
• Day off for your birthday 
• Defined contribution group personal pension plan 
• Enhanced sick pay 
• Enhanced maternity, paternity and adoption pay 
• Eye care 
• Hearing tests 
• Learning and Development opportunities
• Discounts on merchandise at Hearing Dog gift shops 
• Pet Dog Policy

For more information and to apply, visit our website via the ‘apply’ button.

Closing date: 10th June 2026

National charity Hearing Dogs for Deaf People trains dogs to transform the lives of deaf people and provides hearing loss services – because nobody with hearing loss should feel alone.

Responsible to: Associate Director of Creative Strategy
Based: Hybrid (averge 1-2 days in office) The Grange, Saunderton, Princes Risborough
Contract: Permanent, Full Time (35 hours per week)
Salary: £41,000 per year

Bold and brilliant graphic design can bring our brand to life and supercharge our creative output to ensure more people can live well with hearing loss. This is a key role, combining creative vision and leadership, with robust project management to ensure all design work is consistently high quality, building our brand and on time and on budget. 

You will work with colleagues from across the charity, on a range of digital and print projects from briefing to concept to project management to completion and assessing impact. You will also be key in building our graphic design function, continually identifying and reviewing how we can develop the team’s capabilities. 

Key Responsibilities

• Graphic Design Leadership
• Project Management and Delivery
• Brand Governance and Delivery
• Design Best Practice
• Team Collaboration

More detail on these responsibilities can be found in the job description, which is downloadable below.

Benefits

• Employee Assistance Programme
• Death in Service Payment
• Annual leave enhancements recognising long service 
• Day off for your birthday 
• Defined contribution group personal pension plan 
• Enhanced sick pay 
• Enhanced maternity, paternity and adoption pay 
• Eye care 
• Hearing tests 
• Learning and Development opportunities
• Discounts on merchandise at Hearing Dog gift shops 
• Pet Dog Policy

For more information and to apply, visit our website via the ‘apply’ button.

Closing date: 1st June 2026

National charity Hearing Dogs for Deaf People trains dogs to transform the lives of deaf people and provides hearing loss services – because nobody with hearing loss should feel alone.

Responsible to: Content and Storytelling Lead
Based: Hybrid (average 1-2 days in office) The Grange, Saunderton, Princes Risborough
Contract: Permanent, Part Time (24.5 hours per week)
Salary: £25,200 - £25,900 per year

We are looking for a talented Copywriter to create compelling, supporter-focused copy that supports our marketing and communications activity, including our bi-annual supporter magazine, hearing link services outreach and various multi-channel marketing initiatives throughout the year – from volunteer recruitment and brand visibility to deaf awareness campaigns. You will bring the work of Hearing Dogs for Deaf People to life, through clear, compelling and emotionally engaging copy that tells our story and inspires supporters to stay connected and feel valued.

Working in the Creative Strategy team in the Performance Marketing and Communication division, you will work closely with the Content and Storytelling Lead, Associate Director of Creative Strategy and their respective teams, to deliver high-quality copy across a range of channels and campaigns.

The role requires strong brand marketing copywriting and storytelling skills, a supporter-first mindset, confidence writing to brand guidelines and tone of voice, and the ability to manage multiple deadlines.

Details of responsibilities can be found in the job description, which is downloadable below.

Benefits

• Employee Assistance Programme
• Death in Service Payment
• Annual leave enhancements recognising long service 
• Day off for your birthday 
• Defined contribution group personal pension plan 
• Enhanced sick pay 
• Enhanced maternity, paternity and adoption pay 
• Eye care 
• Hearing tests 
• Learning and Development opportunities
• Discounts on merchandise at Hearing Dog gift shops 
• Pet Dog Policy

For more information and to apply, visit our website via the ‘apply’ button.

Closing date: 10th June 2026

National charity Hearing Dogs for Deaf People trains dogs to transform the lives of deaf people and provides hearing loss services – because nobody with hearing loss should feel alone.

Hearing Dogs for Deaf People – High Value Events Manager
Location:Hybrid working with some travel to Hearing Dogs offices in either Buckinghamshire or East Yorkshire.
Salary: £40,000 per annum.
Contract: Permanent, full-time hours. 

Hearing Dogs for Deaf People, whose mission is build confidence, companionship and connection for people with hearing loss, is seeking a High Value Events Manager to help create inclusive, inspiring and impactful high-value event experiences that deepen relationships and generate transformational philanthropic support for the charity.

Hearing Dogs for Deaf People has been creating life-changing partnerships between hearing dogs and deaf recipients since 1982. As well as acting as an ear to their partners and alerting them to sounds, the charity’s clever and expertly trained dogs help deaf people to live life with confidence and independence, whilst providing love and emotional support.

Following on from a strategic review, the charity is now building a new Income Generation Directorate, to enable them to transform many more lives across the UK. This role will be critical to help Hearing Dogs reach their goals to significantly grow and diversify income.

This role will be part of a newly built High Value Events function and will develop, manage and deliver a portfolio of high‑value engagement and fundraising events that advance the charity’s strategic priorities and long‑term sustainability. Working closely with the High Value Event Team Manager and collaborating across Income Generation and wider teams, the postholder will create values‑led, relationship‑driven events that celebrate impact, inspire generosity and deepen connections with major donors, trusts, foundations, corporate partners and senior volunteers. They will ensure each event is thoughtfully planned, mission‑focused, inclusive and delivers strong return on investment, while strengthening long‑term philanthropic commitment to Hearing Dogs for Deaf People’s life‑changing work.

This role requires a proven track record in planning and delivering high‑value fundraising or engagement events generating £100k+, alongside experience working with major donors, high‑net‑worth individuals, committees and senior stakeholders. The ideal candidate will bring strong stewardship‑led fundraising expertise, excellent relationship management skills and a history of meeting income targets while maximising return on investment. Outstanding organisation, project management and communication abilities are essential, as is the confidence to engage and influence high‑profile supporters. Personally, the postholder will be a collaborative, inclusive and proactive team player with strong interpersonal skills, a creative and solutions‑focused mindset, and a genuine passion for Hearing Dogs for Deaf People’s mission, able to communicate impact in a compelling and inspiring way.

This is an exciting opportunity to help an organisation which is changing people’s lives every day, and where you have the flexibility of working remotely or spending time at Hearing Dogs’ stunning bases in Buckinghamshire or Yorkshire, with friendly and passionate staff and their four-legged friends.

If you want to lead the pack and help deaf people live well with hearing loss, please download our Candidate Pack for further information [PDF], which includes details on how to apply.

Closing date: Monday 25th May, 9.00 am. 

Help lead a high-quality supported housing service and make a real difference to the lives of people experiencing homelessness. Join SPEAR as our Hostel Manager and play a key role in supporting residents to achieve stability and move towards independent living.

SPEAR is a charity working to end homelessness across South West London. We believe homelessness should be rare, brief and non-recurring, and our teams work every day to support people into safe, stable accommodation.

We are looking for an experienced and motivated manager to lead a 14-bed, 24-hour supported hostel service in Richmond. You will oversee the day-to-day running of the service, ensuring it operates safely, effectively, and in line with SPEAR’s values, while delivering high-quality, trauma-informed support to residents with complex needs. 

About the role

This is a hands-on leadership role where you will:

• Lead and manage a team including a Team Leader and Support Workers
• Ensure safe staffing levels and effective rota management
• Oversee safeguarding, risk management, and incident response
• Drive high standards of service delivery and resident support
• Build strong relationships with local authorities and partner agencies
• Ensure compliance with health and safety, including fire safety and building standards
• Support residents to progress towards independence and move-on opportunities

You will combine operational leadership, staff management, and service development to create a safe, respectful, and recovery-focused environment.

About you

We are looking for someone who:

• Has experience working with people experiencing homelessness or complex needs
• Has managed or supervised staff in a supported housing, hostel, or similar setting
• Has strong knowledge of safeguarding, risk assessment, and trauma-informed practice
• Can lead and motivate a team in a fast-paced environment
• Is confident managing complex and high-risk situations
• Has excellent communication and organisational skills

Why join us

At SPEAR, you’ll be part of a passionate, skilled team dedicated to ending homelessness. We offer a supportive environment where you can grow your career while making a meaningful impact.

Your benefits

• Generous holiday – 26 days plus public holidays, rising to 31 days with length of service
• Wellbeing & EAP – 24/7 Employee Assistance Programme with free counselling, money and legal advice
• Health support – Occupational health service and free annual eye test (with contribution towards glasses if required)
• Cycle to Work – Save on a new bike and accessories through salary sacrifice
• Season ticket loan – Interest-free loan for annual travel passes
• Moving house day – Extra day’s leave when you move home
• Financial security – Life assurance (4x salary) and interest-free emergency staff loan
• Family-friendly policies – Enhanced maternity and adoption pay, plus flexible working options
• Career development – Ongoing training, learning and progression opportunities
• Blue Light Card – Discounts across a wide range of shops, restaurants and services

At KCLSU, our vision is to create a future where every student has the opportunity to thrive. With our members, we are a union of students where individuals love their university experience, are involved in shaping the future, and have the power to make change and connect to each other. We work to achieve this in a way that is aligned to our values - Inclusive, Collaborative, Open and Brave. These values guide how we behave, and how we go about our work.

As the Culture, Faith & Identity Communities Coordinator, it will be your role to support our 3,600 Student Leaders, Volunteers and Representatives who lead our 400 Student Groups. You will help students develop their leadership skills, build strong and inclusive communities through community cohesion, strengthen partnerships and collaboration, and ensure their groups remain compliant with relevant policies and procedures.  

This role will also be responsible for supporting and developing KCLSU Student Groups which include:

• Cultural Heritage & Nation Societies
• Faith & Spirituality Societies
• Identity & Community Societies

To apply for this role, please complete an application form, including a personal statement detailing how your skills and experience meet the person specification. 

To be eligible for this role, you must:

• Be eligible to work in the UK, and provide proof of this (i.e. a passport or visa) when asked by KCLSU. Please note that KCLSU is unable to offer visa sponsorship.
• Have a National Insurance number, or be in the process of applying for one. 
• Not be a trustee of King's College London Students' Union.  

REF-228 468

Overview

Change Grow Live are a charity dedicated to the belief that we can make a difference to our Service Users lives, offering support and respect in a safe environment, treating each user as an individual and working with them to find the right treatment and care options. 

Our core values are ‘Be open, be compassionate and be bold’ and our team members apply these daily to achieve our mission of helping people change the direction of their lives, grow as individuals, and live life to its full potential.

Due to a funding increase we are expanding our recovery team and are looking for a senior practitioner with experience and knowledge of recovery services within prison settings.

Working as a Senior Worker/ Practitioner with Change Grow Live is a rewarding role where you can utilise your people skills to make a real difference in the lives of those suffering with substance misuse problems. Supporting our service users from point of entry into the service and through their recovery journey, helping with social re-integration and enabling them to lead purposeful and meaningful lives.

Our ideal candidate will have the skills and experience to assess and engage with our service users, ensuring that they access the right intervention at the right time, in a way that best meets their needs.

This is an excellent opportunity for someone with experience of substance misuse issues, looking to take the next step in their career with a charity that will support your continued personal and professional development.

 Where: HMP Erlestoke, Devizes

Full Time Hours: 37.5 per week 

Contract Type: Permanent 

 Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours.

Responsibilities

About the Role:

• Provide unwavering support to service users from their initial contact with our service throughout their treatment and recovery journey.
• Implement tailored interventions aimed at reducing the harm caused by substance use, either through group sessions or one-on-one engagement.
• Ensure service users receive a comprehensive, recovery-focused detoxification plan, including pre-detox preparation and post-care support.
• Collaborate with other organisations and the community to enhance the recovery resources available to service users by referring them to mutual aid groups and other networks.
• Advocate for the involvement of family members, service users, and the community.
• Serve as a voice for service users in accessing partnership services and support the team lead in driving successful partnership relationships.
• Work closely with service users to facilitate their social (re)integration, enabling them to lead fulfilling and purpose-driven lives. This includes promoting recovery, resilience, peer support, and self-determination.
• Lead on our mentoring and volunteer programmes, expanding the mentor offer, supervising and developing skills of our peer mentors and volunteers.
• Deputise for the Team Lead when required

About you:

• Have a strong understanding of substance misuse issues and experience of working within a similar field ideally within prison/criminal justice
• Be an excellent communicator, both verbal and written with good IT skills
• Proactive and able to work on own initiative with excellent time management and prioritising skills
• Have a good working knowledge of mental health interventions, services, and good practice
• Be a supportive team player with strong interpersonal skills with the ability to work in partnership with a wide range of professionals, agencies, and internal/external stakeholders
• Ability to manage change successfully in a way that prioritises the needs of service users
• Understand the importance of information governance processes and commit to follow and apply all necessary safeguards
• Seek out learning opportunities to improve and broaden your professional knowledge and skills and to contribute and oversee the learning and development of others
• Ability and experience of delivering mentoring training and supervision sessions to mentors and volunteers 

What we will give to you: 

• 25 days of annual leave, plus bank holidays. Additionally, you'll receive one extra day of annual leave for each year of service during your first five years, therefore you will enjoy 30 days of leave after five years with us

• Paid ‘Wellness’ hour each week along with a ‘Wellness’ hub and Employee Assist Programme 
• Contributory pension scheme 
• Several benefits incl. discounts for shopping, cinema, holidays, etc. 
• A friendly and supportive team 
• Training, career development & progression opportunities 
• Generous Refer-a-Friend Scheme 

Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role. 

Direct applications only we will not be engaging agencies for this vacancy.

 Please note: This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. For applicants with time-limited visas, unfortunately, we are unable to support new visa applications or extensions.

We reserve the right to close the vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible.

Salary is subject to review in line with the 2025/26 pay award.

Salary Range (pro rata if part time)

CGL points 28 to 30 (£32,002.35 - £34,214.20)

ILW / OLW /Fringe

N/A - Outside London Weighting Area

Closing Date

3/6/2026

This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.

Senior Service Manager: Tackling Loneliness

Part time 25 hours per week 3-year East Sussex County Council funded programme

Based Newhaven or Eastbourne depending on successful candidate location and service needs, with travel across East Sussex

Salary range £35,304 - £41,363 per annum pro rata dependent on qualification, skills and experience (upper range awarded to exceptional / highly experienced candidates)

The next phase of our Tackling Loneliness Programme from 2026-29 will make further progress towards our vision for East Sussex to be a place where no-one feels lonely and our mission to reduce loneliness and build a connected and supportive community for all.

As the Senior Service Manager, you’ll play a pivotal role in shaping this bold, system‑shifting programme that brings partners, communities and seldom‑heard voices together to create lasting change. This is an exciting opportunity for someone who thrives in collaborative environments, loves connecting people and ideas, and is energised by building new ways of working. If you’re driven by purpose, skilled at orchestrating complex partnerships, and inspired by the chance to make a meaningful impact on people’s lives, this role offers the space, challenge and creativity to make a difference.

With a track record in effective collaboration with stakeholders at all levels within the public, private and VCSE sectors, you will be accustomed to organising and running meetings and forums to gain insight and take forward ideas from across the partnership.

We are looking for people to join our team who have the qualities and skills we feel would most benefit our clients & communities; professionalism, empathy, kindness and understanding. In return, we understand people want to work in a supportive environment with friendly colleagues. We offer a flexible, hybrid approach to delivery wherever possible, annual leave of 25 days per year pro rata plus bank holidays and sick pay from the start (increasing with service), additional sick pay per year for planned operations and recovery, a pension scheme, bereavement leave, and managers who are available to you… plus a day off for your birthday!

Please visit our website for the full job description, person specification and our application form.

Vacancy closes: at 5pm Sunday 31st May 2026

1st stage interviews to be held in Newhaven on Wednesday 10th & Thursday 11th June 2026

For job description and to apply, please visit our website

Completed application forms should be sent to HR via email.

You may think that you’re not a 100% match to what we’re looking for, but we recognise that some skills and experience may be transferable rather than an exact match. If you’re unsure about whether to apply, please do contact the HR team and we would be happy to arrange an informal discussion with the recruiting manager.