Responsible to: Shop Manager

Responsible for:  Volunteers

Hours of work: Part-time: 21 hours a week

Working 3 days over 7

Will include weekend working

Overall Purpose of Role:

To run the Martin House Charity Shop effectively through a team of volunteers and contribute to the annual income targets as agreed with the Shop Manager/Retail Manager. Act as an Ambassador for Martin House Children’s Hospice within the local community.

Tasks and Duties:

• To hold each member of the Martin House team in positive regard and to foster a culture of respect and consideration between all staff and volunteers.
• To take responsibility for the running of the Martin House hospice shop, meeting sales targets and actively work towards increasing sales.
• To actively recruit, support, train and organise volunteers, providing supervision to ensure they work within their defined role and that there is sufficient cover on a Sunday.
• To be responsible for ensuring health, safety and security of volunteers and shop premises, including risk assessment and training.  To inform the Shop Manager/Retail Manager of any complaints, accidents or untoward occurrences in the shop.  To be a named Keyholder of the shop and ensure security of the premises.
• To work with the local community to ensure a continuous flow of good quality stock. To display stock attractively on the shop floor and ensure a robust rotation of stock in a safe manner. 
• To actively promote the Martin House Gift Aid system to all supporters and customers and to train all volunteers to do the same.
• To comply with financial procedures at the shop and accurately cash up, bank shop takings and report figures and relevant paperwork as requested.
• To support the Fundraising Department by promoting events and the lottery in the local community and train volunteers to do the same.
• Any other duties as may be reasonably required.

Personal development

• To adopt a positive and reflective approach to personal and professional development.
• To participate constructively in a yearly annual appraisal.
• To undertake specific training to ensure knowledge remains updated

This job description reflects the present requirements of the post and will form the basis of performance appraisal.  As duties and responsibilities change and develop the job description will be reviewed and necessary changes made with consultation.

Equality statement

Martin House is committed to providing care and improving services irrespective of race, ethnicity, disability, gender, religion or belief, age, marital status, or sexual orientation

Safeguarding Children, Young People and Vulnerable Adults

Martin House is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees to share this commitment. Recruitment checks are undertaken in accordance with safer recruitment standards and successful applicants may be required to undertake a DBS check via the Disclosure and Barring Service (DBS).

All Martin House Employees are Expected to:

• Uphold the values of Martin House and behave in a professional manner at all times.
• Value equality and diversity and comply with relevant equality legislation.
• Attend 1:1s with line manager, team meetings and annual appraisals.
• Take part in all relevant mandatory training and any other education and training considered necessary to carry out the role.
• Take responsibility for one’s own personal development.
• Cooperate with colleagues, encourage and support positive working relationships (both internally and externally) and foster a culture of respect and consideration at work.
• Establish and maintain effective communication with relevant individuals and groups, both internally and externally.
• Take responsibility for one’s own health and safety and the health and safety of others whilst at work, and comply with Health and Safety legislation.
• Comply with information governance requirements and maintain confidentiality at all times, as required.
• Work within all Martin House policies and procedures.
• Communicate a positive image of Martin House and protect its reputation.

Staff who support Martin House volunteers are expected to:

• Carry out effective inductions for new volunteers in your department
• Lead and guide volunteers, providing the support needed to maintain morale and enable them to work effectively
• Supervise your volunteers appropriately in their day to day work and actively work to recognise the work that they do
• Ensure your volunteers have access to some personal time with you on a regular basis
• Ensure that your volunteers have an annual opportunity to reflect on their volunteering role with you
• Support appropriate volunteer learning and development within your team
• Communicate effectively with your volunteer team, and in line with the Martin House Staff Charter
• Play a role in the recruitment of new volunteers within your area, once appropriate training has been given
• Manage performance issues with volunteers fairly and sensitively, taking advice from the HR department where appropriate

This job profile will be reviewed in consultation with the post holder in the light of on-going and changing organisational needs and will form the basis for performance appraisal.

Assistant Shop Manager- Skipton

Responsible to: Shop Manager

Responsible for:  Volunteers

Hours of work: Part-time: 6 hours a week

Overall Purpose of Role:

To run the Martin House Charity Shop effectively through a team of volunteers, and contribute to the annual income targets as agreed with the Shop Manager and Area Retail Manager. 

Act as an Ambassador for Martin House Children’s Hospice within the local community.

Tasks and Duties:

• To hold each member of the Martin House team in positive regard and to foster a culture of respect and consideration between all staff and volunteers.
• To take responsibility for the running of the Martin House Hospice shop, meeting sales targets and actively working towards increasing sales.
• To actively recruit, support, train and organise volunteers, providing supervision to ensure that they work within their defined role, and that there is sufficient cover on a Sunday.
• To be responsible for ensuring the health, safety and security of volunteers and the safety and security of the shop premises, including Risk Assessment and training.  To inform the Shop Manager or Area Retail Manager of any complaints, accidents or untoward occurrences in the shop.  To be a named Keyholder of the shop.
• To work with the local community to ensure a continuous flow of good quality stock.  To display stock attractively on the shop floor and ensure a robust rotation of stock in a safe manner. 
• To actively promote the Martin House Gift Aid system to all supporters and customers and to train all volunteers to do the same.
• To comply with financial procedures at the shop and accurately cash up and report figures and relevant paperwork as requested.
• To support the Fundraising Department by promoting events and the Hospice Lottery in the local community, and train volunteers to do the same.
• Any other duties as may be reasonably required.

Personal development

• To adopt a positive and reflective approach to personal and professional development.
• To participate constructively in a yearly annual appraisal.
• To undertake specific training to ensure knowledge remains updated

This job description reflects the present requirements of the post and will form the basis of performance appraisal.  As duties and responsibilities change and develop the job description will be reviewed and necessary changes made with consultation.

Equality statement

Martin House is committed to providing care and improving services irrespective of race, ethnicity, disability, gender, religion or belief, age, marital status, or sexual orientation

Safeguarding Children, Young People and Vulnerable Adults

Martin House is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees to share this commitment. Recruitment checks are undertaken in accordance with safer recruitment standards and successful applicants may be required to undertake a DBS check via the Disclosure and Barring Service (DBS).

All Martin House employees are expected to:

• Uphold the values of Martin House and behave in a professional manner at all times.
• Value equality and diversity and comply with relevant equality legislation.
• Attend 1:1s with their line manager, attend team meetings and annual appraisals.
• Take part in all relevant mandatory training and any other education and training considered necessary to carry out the role.
• Take responsibility for one’s own personal development.
• Cooperate with colleagues, encourage and support positive working relationships (both internally and externally) and foster a culture of respect and consideration at work.
• Establish and maintain effective communication with relevant individuals and groups, both internally and externally.
• Take responsibility for one’s own health and safety and the health and safety of others whilst at work, and comply with Health and Safety legislation.
• Comply with information governance requirements and maintain confidentiality at all times, as required.
• Work within all Martin House policies and procedures.
• Communicate a positive image of Martin House and protect its reputation.

Staff who support Martin House volunteers are expected to:

• Carry out effective inductions for new volunteers in your department
• Lead and guide volunteers, providing the support needed to maintain morale and enable them to work effectively
• Supervise your volunteers appropriately in their day to day work and actively work to recognise the work that they do
• Ensure your volunteers have access to some personal time with you on a regular basis
• Ensure that your volunteers have an annual opportunity to reflect on their volunteering role with you
• Support appropriate volunteer learning and development within your team
• Communicate effectively with your volunteer team, and in line with the Martin House Staff Charter
• Play a role in the recruitment of new volunteers within your area, once appropriate training has been given
• Manage performance issues with volunteers fairly and sensitively, taking advice from the HR department where appropriate

Responsible to: Shop Manager

Responsible for:  Volunteers

Hours of work: Part-time: 14 hours a week

Overall Purpose of Role:

To run the Martin House Charity Shop effectively through a team of volunteers, and contribute to the annual income targets as agreed with the Shop Manager and Area Retail Manager. 

Act as an Ambassador for Martin House Children’s Hospice within the local community.

Tasks and Duties:

• To hold each member of the Martin House team in positive regard and to foster a culture of respect and consideration between all staff and volunteers.
• To take responsibility for the running of the Martin House Hospice shop, meeting sales targets and actively working towards increasing sales.
• To actively recruit, support, train and organise volunteers, providing supervision to ensure that they work within their defined role, and that there is sufficient cover on a Sunday.
• To be responsible for ensuring the health, safety and security of volunteers and the safety and security of the shop premises, including Risk Assessment and training.  To inform the Shop Manager or Area Retail Manager of any complaints, accidents or untoward occurrences in the shop.  To be a named Keyholder of the shop.
• To work with the local community to ensure a continuous flow of good quality stock.  To display stock attractively on the shop floor and ensure a robust rotation of stock in a safe manner. 
• To actively promote the Martin House Gift Aid system to all supporters and customers and to train all volunteers to do the same.
• To comply with financial procedures at the shop and accurately cash up and report figures and relevant paperwork as requested.
• To support the Fundraising Department by promoting events and the Hospice Lottery in the local community, and train volunteers to do the same.
• Any other duties as may be reasonably required.

Personal development

• To adopt a positive and reflective approach to personal and professional development.
• To participate constructively in a yearly annual appraisal.
• To undertake specific training to ensure knowledge remains updated

This job description reflects the present requirements of the post and will form the basis of performance appraisal.  As duties and responsibilities change and develop the job description will be reviewed and necessary changes made with consultation.

Equality statement

Martin House is committed to providing care and improving services irrespective of race, ethnicity, disability, gender, religion or belief, age, marital status, or sexual orientation

Safeguarding Children, Young People and Vulnerable Adults

Martin House is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees to share this commitment. Recruitment checks are undertaken in accordance with safer recruitment standards and successful applicants may be required to undertake a DBS check via the Disclosure and Barring Service (DBS).

All Martin House employees are expected to:

• Uphold the values of Martin House and behave in a professional manner at all times.
• Value equality and diversity and comply with relevant equality legislation.
• Attend 1:1s with their line manager, attend team meetings and annual appraisals.
• Take part in all relevant mandatory training and any other education and training considered necessary to carry out the role.
• Take responsibility for one’s own personal development.
• Cooperate with colleagues, encourage and support positive working relationships (both internally and externally) and foster a culture of respect and consideration at work.
• Establish and maintain effective communication with relevant individuals and groups, both internally and externally.
• Take responsibility for one’s own health and safety and the health and safety of others whilst at work, and comply with Health and Safety legislation.
• Comply with information governance requirements and maintain confidentiality at all times, as required.
• Work within all Martin House policies and procedures.
• Communicate a positive image of Martin House and protect its reputation.

Staff who support Martin House volunteers are expected to:

• Carry out effective inductions for new volunteers in your department
• Lead and guide volunteers, providing the support needed to maintain morale and enable them to work effectively
• Supervise your volunteers appropriately in their day to day work and actively work to recognise the work that they do
• Ensure your volunteers have access to some personal time with you on a regular basis
• Ensure that your volunteers have an annual opportunity to reflect on their volunteering role with you
• Support appropriate volunteer learning and development within your team
• Communicate effectively with your volunteer team, and in line with the Martin House Staff Charter
• Play a role in the recruitment of new volunteers within your area, once appropriate training has been given
• Manage performance issues with volunteers fairly and sensitively, taking advice from the HR department where appropriate

Responsible to: Retail Area Manager

Responsible for:  Assistant Manager/ Volunteers

Hours of Work:  Full Time 35 hours a week, working a pattern in agreement with the Assistant Shop Manager

Overall Purpose of Role:

To effectively manage the Martin House Charity Shop, through an Assistant Manager and a team of volunteers.  Achieve annual income targets as agreed with the Retail Manager.  Act as an Ambassador for Martin House Children’s Hospice within the local community.

Tasks and Duties:

• To hold each member of the Martin House team in positive regard and to foster a culture of respect and consideration between all staff and volunteers.
• To take day to day responsibility for the running of the Martin House hospice shop, meeting sales targets and actively work towards increasing sales.
• To actively recruit, support, train and organise volunteers providing supervision to ensure they work within their defined role and that there is sufficient cover throughout the week.
• To be responsible for ensuring health, safety and security of staff, volunteers and shop premises, including risk assessment and training.  To inform the Retail Manager of any complaints, accidents or untoward occurrences in the shop.  To be the named Keyholder of the shop and ensure security of the premises.
• To work with the local community to ensure a continuous flow of good quality stock. 
• To attractively display on the shop floor and ensure a robust rotation of stock in a safe manner. 
• To analyse sales in each area and adjust sales areas accordingly.
• To work with the Retail Manager on a competitive pricing strategy to ensure profit maximisation and train the team accordingly.
• To actively promote the Martin House Gift Aid system to all supporters and customers and to train all staff and volunteers to do the same.
• To comply with financial procedures at the shop and accurately cash up, bank shop takings and report figures and relevant paperwork as requested. 
• To support the Fundraising Department by promoting events and the lottery in the local community and train staff and volunteer to do the same.
• Any other duties as may be reasonably required

All Martin House employees are expected to:

• Uphold the values of Martin House and behave in a professional manner at all times.
• Value equality and diversity and comply with relevant equality legislation.
• Attend 1:1s with line manager, team meetings and annual appraisals.
• Take part in all relevant mandatory training and any other education and training considered necessary to carry out the role.
• Take responsibility for one’s own personal development.
• Cooperate with colleagues, encourage and support positive working relationships (both internally and externally) and foster a culture of respect and consideration at work.
• Establish and maintain effective communication with relevant individuals and groups, both internally and externally.
• Take responsibility for one’s own health and safety and the health and safety of others whilst at work, and comply with Health and Safety legislation.
• Comply with information governance requirements and maintain confidentiality at all times, as required.
• Work within all Martin House policies and procedures.
• Communicate a positive image of Martin House and protect its reputation.

Managers of staff at Martin House are expected to:

• Take part in inductions for new team members and for staff returning from long absence
• Lead and guide staff, providing the support needed to maintain morale and enable them to work effectively
• Supervise your staff members appropriately in their day to day work and actively work to recognise the work that they do
• Carrying out regular 1:1s and schedule team meetings as appropriate
• Undertake annual appraisals with your staff members, assisting them in the preparation of Personal Development Plans
• Support appropriate staff learning and development within your team
• Communicate effectively with your team, and in line with the Martin House Staff Charter
• Play a role in the recruitment of new staff within your area, once appropriate training has been given
• Manage sickness absence fairly and effectively
• Manage performance issues fairly and consistently, taking advice from the HR department where appropriate

Managers of Volunteers at Martin House are expected to:

• Carry out effective inductions for new volunteers in your department
• Lead and guide volunteers, providing the support needed to maintain morale and enable them to work effectively
• Supervise your volunteers appropriately in their day to day work and actively work to recognise the work that they do
• Ensure your volunteers have access to some personal time with you on a regular basis
• Ensure that your volunteers have an annual opportunity to reflect on their volunteering role with you
• Support appropriate volunteer learning and development within your team
• Communicate effectively with your volunteer team, and in line with the Martin House Staff Charter
• Play a role in the recruitment of new volunteers within your area, once appropriate training has been given
• Manage performance issues with volunteers fairly and sensitively, taking advice from the HR department where appropriate

Safeguarding Children, Young People and Vulnerable Adults

Martin House is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees to share this commitment. Recruitment checks are undertaken in accordance with safer recruitment standards and successful applicants may be required to undertake a DBS check.

Equality statement:

Martin House is committed to providing care and improving services irrespective of race, ethnicity, disability, gender, religion or belief, age, marital status, or sexual orientation

This job profile will be reviewed in consultation with the post holder in the light of on-going and changing organisational needs and will form the basis for performance appraisal.

Shop Manager – Knaresborough

Responsible to: Retail Area Manager

Responsible for:  Assistant Manager and Volunteers

Hours of Work:  35 hours a week – full time

Working 5 days over 7

Will include some weekend work

Overall Purpose of Role:

To effectively manage the Martin House Charity Shop, through an Assistant Manager and a team of volunteers.  Achieve annual income targets as agreed with the Retail Area Manager.  Act as an Ambassador for Martin House Children’s Hospice within the local community.

Tasks and Duties:

• To hold each member of the Martin House team in positive regard and to foster a culture of respect and consideration between all staff and volunteers.
• To take day to day responsibility for the running of the Martin House Hospice shop, meeting sales targets and actively work towards increasing sales.
• To actively recruit, support, train and organise volunteers providing supervision to ensure they work within their defined role and that there is sufficient cover throughout the week.
• To be responsible for ensuring the health, safety and security of staff and volunteers. To be responsible for the shop building, including risk assessments and training.  To inform the Retail Area Manager of any complaints, accidents or untoward occurrences in the shop.  To be a named Keyholder of the shop and ensure the security of the premises.
• To work with the local community to ensure a continuous flow of good quality stock. 
• To attractively display on the shop floor and ensure a robust rotation of stock in a safe manner. 
• To analyse sales in each area and adjust sales areas accordingly.
• To work with the Retail Area Manager on a competitive pricing strategy to ensure profit maximisation and train the team accordingly.
• To actively promote the Martin House Gift Aid system to all supporters and customers and to train all staff and volunteers to do the same.
• To comply with financial procedures at the shop and accurately cash up and report figures and relevant paperwork as requested. 
• To support the Fundraising Department by promoting events and the lottery in the local community and train staff and volunteer to do the same.
• Any other duties as may be reasonably required

All Martin House employees are expected to:

• Uphold the values of Martin House and behave in a professional manner at all times.
• Value equality and diversity and comply with relevant equality legislation.
• Attend 1:1s with line manager, attend team meetings and annual appraisals.
• Take part in all relevant mandatory training and any other education and training considered necessary to carry out the role.
• Take responsibility for one’s own personal development.
• Cooperate with colleagues, encourage and support positive working relationships (both internally and externally) and foster a culture of respect and consideration at work.
• Establish and maintain effective communication with relevant individuals and groups, both internally and externally.
• Take responsibility for one’s own health and safety and the health and safety of others whilst at work, and comply with Health and Safety legislation.
• Comply with information governance requirements and maintain confidentiality at all times, as required.
• Work within all Martin House policies and procedures.
• Communicate a positive image of Martin House and protect its reputation.

Managers of staff at Martin House are expected to:

• Take part in inductions for new team members and for staff returning from long absence
• Lead and guide staff, providing the support needed to maintain morale and enable them to work effectively
• Supervise your staff members appropriately in their day to day work and actively work to recognise the work that they do
• Carrying out regular 1:1s and schedule team meetings as appropriate
• Undertake annual appraisals with your staff members, assisting them in the preparation of Personal Development Plans
• Support appropriate staff learning and development within your team
• Communicate effectively with your team, and in line with the Martin House Staff Charter
• Play a role in the recruitment of new staff within your area, once appropriate training has been given
• Manage sickness absence fairly and effectively
• Manage performance issues fairly and consistently, taking advice from the HR department where appropriate

Managers of Volunteers at Martin House are expected to:

• Carry out effective inductions for new volunteers in your department
• Lead and guide volunteers, providing the support needed to maintain morale and enable them to work effectively
• Supervise your volunteers appropriately in their day to day work and actively work to recognise the work that they do
• Ensure your volunteers have access to some personal time with you on a regular basis
• Ensure that your volunteers have an annual opportunity to reflect on their volunteering role with you
• Support appropriate volunteer learning and development within your team
• Communicate effectively with your volunteer team, and in line with the Martin House Staff Charter
• Play a role in the recruitment of new volunteers within your area, once appropriate training has been given
• Manage performance issues with volunteers fairly and sensitively, taking advice from the HR department where appropriate

Safeguarding Children, Young People and Vulnerable Adults

Martin House is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees to share this commitment. Recruitment checks are undertaken in accordance with safer recruitment standards and successful applicants may be required to undertake a DBS check.

Equality statement:

Martin House is committed to providing care and improving services irrespective of race, ethnicity, disability, gender, religion or belief, age, marital status, or sexual orientation

This job profile will be reviewed in consultation with the post holder in the light of on-going and changing organisational needs and will form the basis for performance appraisal.

Are you looking for the most interesting retail job on the high street?

Can you bring creativity, great communication skills, passion for helping our customers and your team, and deliver great sales results?

If so, then this is the role for you!

Retail Operations and Shop Manager – Loughborough

Hours - 37.5 hours per week to include regular Saturdays

Salary - £22,330 per annum

Driving licence and access to a vehicle is essential

If you are truly customer service focused, thrive on a challenge, enjoy working with a diverse group of people and want to take responsibility for the success of your own shop, then our role at Rainbow’ flagship Loughborough shop could be perfect for you.

As well as managing the Loughborough shop you will play a vital role as second in command to the Head of Retail, providing valuable support to our network of shops throughout the East Midlands helping them to maximise income and ensuring policies and procedures are followed.

With a varied and ever-changing stock profile, you can enjoy the hands-on involvement of sorting, processing, displaying and selling donated items alongside our own range of Rainbows merchandise. You will take responsibility for the management of the shop, coming up with ideas for generating donated goods and increasing income. You will present a professional face of the charity on the high street, lead and develop a team of volunteers and use your initiative to maximise the income of the shop.

This role is perfect for someone looking to use their drive, passion for retail, initiative and management skills to raise vital funds for the East Midland’s only hospice for Children and Young People. Alongside a friendly and supportive place to work, Rainbows will offer you excellent professional training to ensure you achieve your potential within a successful and busy retail portfolio.

To be successful in this exciting and varied role you will have retail experience at a management level. You will have the relevant skills to exceed customer and donor expectations, and the drive to influence the continued success of this shop.

A driving licence and access to a vehicle is essential as you will be expected to travel to all our stores across the region.

Rainbows is a local East Midlands charity dedicated to providing family support and direct care for Children & Young People who have life-threatening and life-limiting conditions. Every year we need to raise funds to ensure we continue to make a difference and our retail shops are an important part of this.

Closing date for applications: 8th December 2021.

Rainbows is an equal opportunities employer.

About us
Crisis is the national charity for homeless people. We know that homelessness is not inevitable. We know that together we can end it.

Shop from Crisis is expanding! We currently have 9 shops across London but we are looking to grow our business over the next five years, with a view to have 25+ shops in our portfolio, and need people with a vision and appetite to join our dynamic and motivated Retail team.

Location: London – working across multiple London stores, with the option of working from home in line with the Crisis’ homeworking policy.

About the role
As Area Manager, you will head up a team of shop managers to deliver financial excellence in a supportive and collaborative environment. You will nurture a creative shop environment, one where shop teams seek to maximise income in new and innovative ways both within the shop and through new entrepreneurial channels, such as ecommerce and fundraising events.

You will, as Area Manager, work with the Head of Retail and Retail Ops Manager with the launch new shops across London and beyond, and be heavily involved with the formation of new teams to run these shops.

About you
To be successful in this role, you will have a background in either charity or high street retail and the ability to lead and motivate a team of shop managers across multiple sites. We are looking for someone who is flexible and adaptable in their approach, and enjoys working in a dynamic and changing environment.

You may have experience in managing multiple sites in either charity or high street retail.

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities and backgrounds.

Working at Crisis
As a member of the team, you will have access to a wide range of employee benefits including:

- Interest free loans to purchase a train season ticket or a bike or for a deposit to secure a tenancy
- Mandatory pension scheme, with an employer contribution of 8.5%
- 25 days’ annual leave which increases with service to 28 days

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience and career.
When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation. 

How to apply
If this sound likes the opportunity for you, please click on the 'Apply for Job' button below.
Closing date: Thursday 9th December 2021
Interviews will be held on 16th & 17th December in London
 

Accessibility
We welcome applications from people who identify as neuro diverse and want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Recruitment team, contact details can be found on our website.
 
Registered Charity Numbers: E&W1082947, SC040094

The Lincs & Notts Air Ambulance is one of the UK’s leading Helicopter Emergency Medical Service (HEMS) Charities, funded purely by the generosity of people. We are not part of the NHS and not funded by the Government. At a time when every second counts, the arrival of our iconic yellow helicopter really can mean the difference between life and death. We transport the equivalent of an A&E department to people suffering from the most serious of illnesses and devastating injuries, providing the best possible treatment as quickly as possible.

We have a small chain of shops that support this work through raising awareness, cash and representing our brand. We are looking for a Retail Operations Manager who can lead and  manage a small team to raise as much cash and awareness as possible by positively representing our brand through our retail offer and team spirit, in line with our LNAA values and organisational policy and procedures.

This role is the most senior in the retail team and accountable for overall budget in terms of driving income and keeping down costs. You will need an entrepreneurial spirit, creative flair, and a direct understanding of how charity retail works in terms of best practice, alongside donor and customer satisfaction. You will be committed to safe working practices and role model associated behaviours, prioritising investment of time and resources.

The role is based full time in the shops for both office and operational work duties, although you will also be working occasionally at our fantastic HQ and airbase on the outskirts of Lincoln

Relate Mid Surrey, the leading provider of relationship support services across the region, is seeking a Chief Executive that can help support the local community with their relationships.

Relationships with family, partners, friends, and colleagues play a big part in how happy we are, and when they aren’t healthy, we suffer. Relate is here to develop and support relationships particularly by helping couples, families, individuals, young people to make their relationships work better through counselling or mediation

We are a thriving and successful charity with have two centres, a charity shop and we operate within seven local schools.

As part of the national federation of Relate, we are an independent local charity with a turnover of around £400k and deliver around 5000 hours of high-quality counselling per year. From early in the pandemic, we have successfully transferred our work from face-to-face services to online webcam counselling services and aim to have a mixed blend of both services. Over the years we have established an exemplary team of supportive and conscientious workforce, with 35 employees and 45 volunteers.

To be considered for this post you must have proven management experience, professionalism, the ability to implement projects and plans to achieve targets and results, excellent communication skills, and the energy and commitment necessary to lead a busy charity at a key time in its development.

We expect candidates to demonstrate an understanding of the kind of services Relate provides and a passion and commitment to our social purpose.

This post is subject to an Enhanced DBS (Disclosure & Barring Service) Check.

Closing date 20th December 2021, 

Interviews will be held on 18th and 19th January 2022

Organisation

Jami is a mental health charity committed to providing practical and emotional support to the Jewish community, delivering services that educate, support and facilitate recovery.

Since the start of the pandemic, demand for our services has grown exponentially. In 2021 we undertook a thorough review of the needs of the community, to develop a new strategy that will secure the Jewish community’s mental health provision. The new strategy sets out a huge agenda for change in scale and provision, which will be developed over the next five years while we continue to run our diverse set of highly professional mental health services:

• Advice and advocacy

• Treatment and support

• Education and campaigning.

Jami currently supports over 1,400 individuals, delivering almost 50,000 separate service interactions each year, and reaches thousands more people through education, seminars, work in schools and other organisations. Through our social enterprise community café, Head Room, we raise mental health awareness while delivering mental health support on the high street.

Job purpose

You will be working as part of our Recovery and Outreach team, creating links with primary care and voluntary sector organisations to support people. You will carry out initial assessments and short-term interventions, enabling people to identify their needs and work towards their goals. You will meet people in person and use video conferencing technology to support people through 1:1 and group work.

Key Tasks

 • To work as a member of the multi skilled teams providing support to members of the Jewish community experiencing issues with their mental health. 

• To manage a 1:1 caseload.

• To facilitate recovery focused groups.

• To utilise video conferencing in order to support clients.

 • To support people on their recovery journey enabling them to identify their goals and work towards them. 

• To liaise with statutory and non-statutory support organisations and signpost where appropriate

• To work with clients and with team to ensure that support and interventions are as accessible as possible

• To carry out duties which may not be routine

Principal accountabilities/responsibilities

1. To work as a full and effective member of the staff team.

2. To provide specialist skills using recognised standardised and non-standardised evidence-based assessment tools.

3. To complete face to face, telephone, and video conferencing, initial assessments and periodic reviews as required

4. To carry out face to face and telephone duty assessments as required.

5. To use the MOHO model and tools to assess and address occupational performance skills in the areas of lifestyle management, motivation, self-care, productivity and leisure, interpersonal skills and cognitive skills.

6. To enable and encourage individuals to live as independently as possible through interventions that focus on:

-Domestic activities of daily living as such cooking skills, cleaning and shopping. 

-Independent living tasks such as budgeting, bill paying and tenancy issues.

-Support and development of communication and interaction skills.

-Encouraging involvement in meaningful activities through local groups, volunteering, educational institutions, employment.

7. In Line with the service user involvement strategy, coproduce:

-Meaningful support plans with caseload clients 

-User led activities designed to develop people’s skills / strengths, promote independence, self-esteem and self-worth

-New initiatives which seek to improve social inclusion and quality of life 

8. To liaise with statutory and non-statutory organizations to provide coordinated support 

9. To maintain up to date and accurate electronic records as required by existing procedures 

10.  To participate in service audits and research projects. 

11. Maintain own personal development and keep up to date with current knowledge and health and social care agenda through reading, attending study days, conferences and meetings as appropriate

12. Work within Health and Safety guidelines, with reference to the Lone Worker Policy and individual risk assessments

13. Compliance with the Equality Act, and Health and Safety legislation

14. Attend regular supervision with named supervisor

15. Participate in the organisation’s appraisal process

16. Ensure that all activities are operated in a way which is consistent with the values of Jami and the Jewish community it serves.

17. Carry out any other reasonable duties as requested by your line manager or another designated senior manager

Supervision

The post holder will be expected to: - 

• Attend regular supervision with named supervisor.

 • Incorporate feedback from supervision into practice.

 • Participate in a programme of continued personal development. 

• Attend relevant meetings 

Flexibility

To deliver services effectively, a degree of flexibility is needed, and all post-holders may be required to perform work not specifically referred to above. Such duties will fall within the general scope of the job description. The job description will therefore be subject to periodic review with the post holder to ensure it accurately reflects the duties of the job.

Equality & Diversity

Jami are proud to be an equal opportunity workplace. We recognise and promote, the positive value of diversity, equality, and challenge discrimination. We welcome and encourage job applications from people of all backgrounds.

Disclosure of criminal background

All employees are checked with the Disclosure Barring Service

If it is a requirement of the post that an enhanced check is undertaken, successful applicants will be asked to complete and sign a Disclosure Form giving permission for the screening to take place.

Having a criminal record will not necessarily bar you from working with Jami. This will depend on the nature of the position and the circumstances and background of offences.

Please note applicants refusing to sign the form will not be progressed further.

Confidentiality

All information relating to service users, volunteers and staff gained through your employment with Jami is confidential. Any disclosure to any unauthorised person is a serious disciplinary offence.

Essential Training and Qualifications

· Professional qualification in Occupational Therapy 

(or evidence that this qualification is soon to be awarded)

• Registered with HCPC and BAOT

(or evidence that registration is soon to be completed)

Maintains a portfolio of CPD in line with regulatory body standards

Essential Knowledge & Experience

•  Experience of working with people in a health or social care setting
• Initial assessment skills 
• Risk assessment and risk management skills 
•  Working knowledge of Recovery principles and values 
• An understanding of service user involvement 
• An in-depth understanding of Occupational Therapy theory and models of practice.
• Ability to help clients develop and maintain living skills, with support from the multi skilled team.
• An understanding of the socioeconomic factors that impact on mental health
• Ability to develop practical solutions to problems that may arise.
•  Ability to interact with staff of all disciplines and work as part of a multidisciplinary team. 
• Ability to form good working relations with professionals from other agencies

Desirable Knowledge & Experience

• Local knowledge of community resources and facilities
• Experience and knowledge of the Jewish community
• Ability to gather, analyse and interpret data
• Experience facilitating groups
• Personal experience of using mental health services and/or mental health problems, distress or trauma

Communication skills

Essential 

• Strong written and verbal communication skills
• Ability to build rapport and support people remotely through telephone calls and video conferencing

Desirable 

• Formal presentation skills

Personal Qualities

Essential

• Self-awareness & self-development
• Self-motivation
• Professional integrity
• Time management skills
• Ability to manage personal stress

To view the full job description please visit jamiuk. org

Recruitment will close when sufficient applications have been received

Team Leader – Nights (Learning Disabilities, 12 month FTC)
Shinner’s Bridge, Dartington, Devon

Salary scale: £27,331.20 - £30,284.80 per annum (inclusive of night premium)
Working hours: Full-time (40hrs) - maternity cover – fixed-term contract for 12 months

We are looking to recruit a Team Leader to join our night team at Robins, our 10 bed Residential & Respite Home.

About the Role

Our Team Leaders assist and support the Registered Manager and Deputy Manager in providing effective day-to-day management of Lifeworks Robins provision by delivering the very best short breaks and residential services for children and young people with learning disabilities and/or complex needs.

Children and young people with learning disabilities and their families are at the heart of everything we do, and we want every person we support to have a great life, with excellent outcomes. As part of that, you will be joining our team of staff who are committed to looking after the children and young people who both live and visit our residential and respite setting.

About Us

Based in South Devon, Lifeworks provide high-quality short breaks and residential care, community-based programmes and specialist further education to children, young people and adults with learning disabilities. At Lifeworks, we believe in the rights of all individuals with a learning disability, however complex, to receive the services and support they need to develop the skills and confidence to reach their full potential.

Lifeworks is committed to safeguarding and promoting the welfare of children and young adults and they expect all staff to share this commitment. For this post, pre-employment checks will be carried out, references will be sought, and successful candidates will need to undertake an enhanced DBS check.

About You

Interested in joining us? You will need to have:

- A Diploma at Level 3 in either Children and Young People and extensive experience in a similar Team Leader/Senior role
- Other professional, childcare and/or social care management if above not held
- Knowledge of the needs of learning-disabled children and young people and best practices
- Level 2 or above in Safeguarding Children Training
- Knowledge of Children Homes Regulations/Ofsted Inspection framework

In return, we would like to support you in making care work your career, offering you an extensive induction on commencement of employment and an amazing array of training opportunities, we will also work with you on your own individual development plan to help you to progress your career.

Benefits

We are a well-established charity that provides an excellent range of staff benefits:

- 28 days’ annual leave (including bank holidays), increasing with service
- Annual incremental pay rises (within grade)
- Pension and Life Assurance (T&C’s apply)
- Employee Assistance Scheme
- Retail/High Street shopping discounts (Eden Red)
- Fully funded Enhanced DBS & Update Service
- Refer a Friend bonus scheme (T&C’s apply)
- Comprehensive induction and training programs

As a Disability Confident Employer, we are committed to encouraging applications from applicants who declare they have a disability, provided they meet the minimum job criteria as specified in the person specification, by offering a guaranteed interview.

So, if you’re seeking your next opportunity as a Team Leader, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

Other organisations may call this role Care Team Leader, Senior Support Worker, Lead Support Worker, Social Care Supervisor, or Social Care Team Leader.

The postholder will contribute to the day-to-day running of Advice services supported by the Information and Advice Manager. Key to the role is providing line management to our team of Advice Officers.

The postholder will be required to manage an active caseload ensuring cases are appropriately actioned and recorded while ensuring tasks and deadlines are consistently achieved.

ABOUT THE LIC

The London Irish Centre is the Irish Heart of London. Our Mission is to empower and enrich lives through Irish community and culture.

For over sixty years, we’ve been proud to provide vital frontline welfare services to multi-generational Irish diaspora in London, whilst instilling positive impact within local communities through education, entertainment and cultural awareness. Our commitment lies in meeting the wants and needs of our shared communities, now and for the future.

The London Irish Centre is a London Living Wage and Equal Opportunities employer.

We actively encourage applications from diverse backgrounds, communities and industries, and are committed to having a team that is made up of diverse skills, experiences and abilities. We encourage BAME and disabled applicants and value the positive impact that difference has on our teams. We are committed to equality and diversity within our workforce and all opportunities provided by the LIC. Whilst our offices have some barriers to access, we are taking steps to resolve these, and in the meantime continue to encourage interest from applicants who require reasonable adjustments within the workplace.