We are looking for a Email Marketing Officer to plan and deliver high impact email acquisition and retention marketing activity with a particular focus on acquiring rehomers and donors. In this role you will oversee email campaign planning, from the moment of ‘opt in’ through to onboarding and email promotions.

About us

Battersea is here for every dog and cat and has been since 1860. We are a leading animal welfare charity and over the last 150 years we’ve grown from one home in London to three rescuing and rehoming centres across the South East. With c500 staff and 1000 volunteers, we have cared for over three million vulnerable animals We also campaign tirelessly to make things better for dogs and cats; sharing our expertise and educating the public and policymakers about responsible pet ownership. Join us and make a difference for every dog and cat.

Our Marketing & Communications department

Battersea’s Marketing & Communications department is responsible for communicating the breadth of the organisation’s work in an engaging and memorable way. Though our award-winning campaigns, we use our influence to affect change for dogs and cats within and beyond our gates; building Battersea’s reputation on a national and international scale. Our work involves everything from innovative integrated advertising campaigns to rehome our animals, to supporting other departments with their strategic objectives. We also manage Battersea’s online communities, offer brand guidance, deliver innovative digital activity, and manage internal communications, ensuring that staff and volunteers stay informed and engaged. The department’s ultimate goal is to raise awareness of Battersea’s work, so we can be here for more dogs and cats.

Within the Marketing & Commercial department sits the Digital team. Responsible for Battersea’s digital output, our goal is to drive innovation and impact online. We manage Battersea’s website, and lead its digital products, campaigns and advertising – all to increase awareness of Battersea’s work and engage people with the need to support our dogs and cats.

What we can offer you

Our dedicated people mean that we can be here for every dog and cat. Whether you are sharing an office with our dogs or directly caring for our cats, our animals show their appreciation every day. There is no better reward than seeing the difference you make to the lives of our dogs and cats first-hand; although we also provide a wide range of employee benefits, including:

• 28 days of annual leave (plus 8 days paid public holidays) per year

• Generous pension contributions – up to 10% employer contribution

• Free healthcare cash plan, where you can claim for a range of treatment including dental (£120), optical (£120), physiotherapy, chiropody and acupuncture (£300) every year

• Annual interest-free season ticket loans

• Discounted gym memberships and cycle to work schemes

• Life insurance

So, if you are passionate about dogs, cats and about our work, then we’d like to hear from you.

For full details, including our job applicant privacy notice, please download our recruitment pack. You can apply by visiting our website. All applications must be submitted before the closing date advertised.

Job Title: NCS Co-ordinator

Reporting to: NCS Millwall Manager Location:  South East London

Salary: 19,000-22,000 (Depending on experience)

 Hours of work: 40 hours per week, the role will require some evening and weekend working during Programme delivery

Purpose of the Role:

To effectively engage with and manage relationships with schools, colleges, training/community providers and key delivery partners in order to plan, facilitate and deliver recruitment and promotional activities to maximise NCS programme participation.

Apply with CV and Cover letter

Main Roles and Responsibilities

1. To promote NCS in schools, college and other settings across the local area as agreed in the organisational recruitment plan
2. Develop and maintain relationships with Schools, Colleges, local authorities and other key stakeholders to promote the NCS opportunity
3. Identify and engage with key contacts in schools/colleges who are in a position to arrange NCS recruitment events
4. Liaise with school/college key contacts to ensure an academic year round suite of NCS recruitment and engagement events are agreed in 100% of allocated mainstream schools
5. Liaise with school/college key contacts to ensure school support with parent/guardian engagement 
6. Arrange and deliver events which engage with parents/guardians during the recruitment period of NCS to ensure they have a full understanding of the NCS programme and the benefits of the programme to their child
7. Deliver presentations and other agreed recruitment events to all allocated secondary schools, nonmainstream schools, colleges, and other organisations that engage with the 15-17 age group
8. Process documentation from recruitment events timely and accurate manner 
9. Engage, support and encourage young people who have expressed an interest in the NCS programme to convert from expression of interest to full sign up.
10. To achieve weekly and monthly recruitment targets as set out by the NCS Millwall Manager
11. To report key information to the NCS Manager following each recruitment event, including volume of EOIs generated, audience size, conversion rates and recruitment volumes at individual recruitment sites
12. Monitor volume of sign ups generate at each recruitment event and adjust recruitment plans accordingly to maximise participation in the NCS programme
13. Attend regular team and organisation meetings reporting key performance achievements/areas for improvement.
14. Embed the Programme Quality Framework into all recruitment and engagement activities.
15. Any other duties as reasonably requested by the line manager/organisation.

Personal Specification

Essential Skills & Experience

1. Sales experience within a targeted environment and proven track record as a top performer

1. Excellent presentation and communication skills with the ability to influence, persuade and listen to others effectively

1. Experience of delivering presentations to large audiences.

1. Experience and/or knowledge of secondary and higher education sector or youth engagement / local authority sector

1. Ability to relate well to young people from a wide range of backgrounds, engage them in activities which support their development and relate sensitively and confidentially to the needs of young people, parents and their families.

1. Experience of working to quantitative and qualitative targets. 

1. Excellent time management, administration and problem solving skills

1. A commitment to supporting young people and the principles of equality and diversity

1. An understanding of safeguarding and health and safety in a youth work setting.

1. Ability to work on independently and as part of a team.

1. Excellent communication skills including written, telephone and interpersonal skills.

1. Proven planning and organisation skills.   

1. A clean driving licence and access to a car (Not Applicable to London)

1. Strong administrative and IT skills, in particular Microsoft Office and Google packages.

Advantageous 

Experience with the NCS programme and a sound understanding of the Programme and its objectives. 

1. Experience and/or knowledge of secondary and higher education sector or youth engagement / local authority sector

1. Experience of working of data inputting and working with a CRM system.

1. Knowledge of adhering to GDPR

1. Experience of data inputting and working within a CRM system.

1. Access to own car

Please note, the supporting statement for application must include answers to the questions at the bottom of the advert.

About us

We are the international development agency for 41 sponsoring churches and keen to serve and work with other churches, too. We were established so that the sponsoring churches and others 'could respond to Christ's command to care for all in need'. Our values are rooted in our Christian belief and are based on our understanding of relational theology, which asserts that human beings are called to have a special relationship with God and in turn to have a particular relationship with one another.

About the role

The Digital Analyst leads data collection and analysis across various online tools and platforms for fundraising and campaigns, providing analysis and insight around Christian Aid's digital work to advise and guide the activities of the Digital Supporter Engagement team (DSE). The role is focused on understanding the online activities of both current and potential supporters. It includes structuring, setting up and drawing data from analytics tools, then providing an analysis of the findings and implications. The role will also support the agile digital development and digital marketing team in better understanding and using digital analytics to assess progress against our digital KPI and project targets. The post holder will be expected to deliver actionable and user-friendly insight throughout the project life-cycle, and for Christian Aid's online presence overall.

About you

Applied Skills Knowledge and Expertise:

-Significant, excellent data and numerical analysis/statistical skills, in particular in relation to digital activities and testing.

-Strong knowledge and experience of web analytic tools, social media monitoring and CRM systems. Strong technical experience and knowledge of Google Analytics, session playback software, competitor analysis software, JavaScript for tag management.

-Knowledge of tag management systems, including basic editing of tags. Maintain and develop tracking requirements for website features and activities.

-Knowledge of competitor analysis and insight software.

-Ability to generate actionable insight from data, understanding what data is required.

-Experience monitoring, analysing and supporting improvements to conversion rates.

Desirable:

-Knowledge and experience of CRM systems and data analysis software.

-Knowledge and experience of business intelligence tools, in particular QlikView and/or Power BI.

-Experience in building and working with supporter profiles.

Further information

This role requires applicants to have the right to work in the country where this position is based.

We value diversity and aspire to reflect this in its workforce. We welcome applications from people from all sections of the community, irrespective of race, colour, gender, age, disability, sexual orientation, religion or belief.

You can expect a wide range of rewards and benefits, including a generous holiday allowance, a season ticket loan, and flexibility that will ensure you enjoy a good work/life balance.

Competency questions

Deliver Results: Tell us about a time when you had to bring together a range of information, using your skills in digital analysis and analytics, to provide advice and recommendations based on sound evidence.

Strive for Improvement: Tell us about a time when you had to use your analysis skills to improve the effectiveness of an organisation's digital approach.

Communication: Tell us about a time when you had to manage multiple stakeholders with conflicting priorities. How did you approach this while still ensuring your objectives were achieved?