Customer Jobs

Reporting to: Service Delivery, Support Manager

Location of work: Flexible. This post holder will be based at home. The role will require irregular travel throughout the UK with minimal overnight stays. 

Contract type: Temporary. Term time only. 5 days/35 hours per week, although flexible hours may be considered.

Contract Length: 1-year fixed term with the possibility to extend.

Salary: £25,500 FTE (pro rata to reflect term time only working pattern to £22,440)

BACKGROUND    

Magic Breakfast is a registered charity providing healthy breakfasts to children and young people in the UK who arrive at school too hungry to learn, and expert support to their schools. Over 300,000 children and young people are on roll at Primary, Secondary, ASL / Special Educational Needs Schools and Pupil Referral Units that the charity works with, in disadvantaged areas of Scotland and England. Providing breakfast ensures that children start their school day with the energy and nutrition they need to be able to make the most of their morning lessons.  Magic Breakfast also undertakes research, and campaigns for long-term solutions to end hunger as a barrier to learning. 

JOB PURPOSE  

Magic Breakfast’s mission is to end child morning hunger in the UK now and for good. The Service Delivery Support Coordinator will support the growth, membership and data management of our Service Delivery footprint across the whole of the UK.   

KEY RESPONSIBILITIES:   

• To ensure membership renewals of supported schools are processed each year including contract renewal and payment as well as disengaging schools. 

• To ensure accurate impact and performance reporting for each school is reviewed and sent to the relevant Engagement Partner including Local Authority Impact reports.

• To ensure our expression of interest list is up to date with all relevant information captured.

• To recruit schools through either our expression of interest list or through commissioned income contracts ensuring discussions on provision type and set up including advising engagement partners and operations of new schools and requirements.

• To ensure all service delivery general enquiries are picked up and responded to.

• To support with the booking of meetings and travel and any other required administration and coordination tasks across Service Delivery.

• To ensure all data held is accurate and up to date. 

General:   

• By contributing to team meetings, sharing best practise and support colleagues and team members where necessary in line with Magic Breakfast’s ways of working. 

• By helping to maintaining a positive working environment; keeping the vision of Magic Breakfast at the heart of everything we do. 

• By upholding a culture that keeps children and young people at the heart and encourages our values of openness, collaboration, bravery, compassion and a solutions-focussed approach. 

• By working collaboratively across the organisation to build good working relations. 

• By adhering to all Magic Breakfast policies and procedures. 

• By ensuring everything is compliant with current legislation, policies and procedures. 

• By undertaking any other duties commensurate with the role. 

  

PERSON SPECIFICATION  

Skills and abilities   

• The proven ability to communicate messages confidently, engagingly and with impact across a variety of audiences. 

• Possess excellent communication skills, organisational skills and stakeholder management capabilities.

• High level of competency in the use of Microsoft Office packages and Salesforce or a similar CRM 

• Good use of judgement in terms of when to escalate and when to delegate.   

• Confidence in using Microsoft Word IT packages.   

Knowledge and experience   

• Experience of customer support. 

• Experience of engaging with customers. 

• Experience of working against targets.

• Working remotely with multiple customers and stakeholders. 

• Demonstrate working knowledge and understanding of the charity and education sector along with a commercial awareness.

• Be a collaborative team player with the confidence to effectively contribute remotely across teams and departments.

Other   

• Share a passion and commitment to Magic Breakfast’s aim of alleviating morning hunger as a barrier to learning for children in the UK.

• Embody the charity’s values, behaviours and ways of working.

• Demonstrate positive mindset, flexibility and openness to agile working and change.

WHAT WE OFFER

At Magic Breakfast we value our employees and work hard to develop offer a supportive, respectful culture which enables everyone to bring their whole self to work.

Please find attached our job pack

APPLICATION PROCESS

While Magic Breakfast welcomes applications from everyone, to better serve its communities it has identified that we would particularly benefit from: young people earlier in their careers, people who have lived experience of poverty, navigating socio-economic adversity or were eligible for free school meals, and people from a minority ethnic background. 

Should you wish to discuss the role before applying please email our People and Culture Team, recruitment @magicbreakfast . com

Closing date - 2nd February at 11:30pm

Shortlisting - 3rd - 5th February

1st round interview - 13th - 14th February

2nd round interview plus an Informal interview - 19th February

We reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately, once a vacancy has closed, we are unable to consider further applications.

Job Title: Member and Supporter Experience Coordinator 

Team: Member and Supporter Experience 

Location: Hybrid (split between home-working and London), 1 day minimum a week in office 

Salary on appointment: £26,887-£32,000 per annum

This role is a full-time role, but we are open to part-time applicants happy to do a job-share. 

Context and purpose of role 

At the heart of the Ramblers lies our community of over 100,000 members and supporters, enabling us to fulfil our charitable mission across the length and breadth of Great Britain.

This role is pivotal in ensuring the delivery of excellent supporter service, coaching and empowering the Member and Supporter Experience Officers to meet the needs of our supporters. You will play a key role in fostering a positive experience for supporters, managing relationships with third-party suppliers, and driving continuous improvements across processes and systems. As a key point of contact for internal teams, you will traffic-control workloads, ensure smooth project delivery, and act as a champion for supporters across the organisation. 

Key Responsibilities: 

Team Leadership and Coaching 

• Provide day-to-day guidance and supervision for Member and Supporter Experience Officers, ensuring workloads are evenly distributed, priorities are clear, and deadlines are met. 

• Lead regular check-ins and team huddles to review progress, share updates, and address any challenges or blockers, in consultation with the Head of Member and Supporter Experience. 

• Coach and support Member and Supporter Experience Officers, providing the skills and knowledge to deliver excellent supporter service through tailored training and coaching 

• Support the monitoring of quality and productivity using satisfaction ratings, and performance measures. Take remedying actions, such as further training or support, in consultation with the Head of Member and Supporter Experience. 

• Co-ordinate key business project delivery within Supporter Care, liaising with other teams, coaching the team, and supporting delivery. 

Supplier and Project Management 

• Manage relationships with key suppliers, including Elovate, our payment processor, and fulfilment centre. Be responsible for briefing them on new projects and setting up procedures. 

• Monitor supplier SLAs and performance measures, ensuring consistently high standards. Manage projects with third-party suppliers to time and budget. 

• Proactively identify new solutions or efficiencies to improve working practices. 

Operational Oversight 

• Oversee the scheduling and management of team rotas, ensuring adequate coverage for incoming enquiries, including peak periods and project delivery deadlines. 

• Support the induction and onboarding of new team members, ensuring they are equipped with the knowledge and tools to excel in their roles. 

• Act as the first point of contact for incoming requests from other teams and campaign briefings, managing the team’s workload and rota. 

• Provide KPIs on request from the Head of Member and Supporter Experience. Deliver KPI, SLA and insight reporting that drives better decision-making. 

High standard supporter care 

• Support the team daily in answering incoming enquiries as part of the role. 

• Develop and maintain a framework for monitoring the quality of supporter interactions across all touch points and teams through call monitoring, complaints and compliments reporting, surveys, mystery shopping, satisfaction feedback and other performance measures. Where needed, work with relevant managers in other teams to develop solutions.  

• Regularly review the quality of interactions handled by team members (e.g., through spot-checking emails, calls, and case resolutions), offering constructive feedback and suggestions for improvement. 

Cross-Team Collaboration and Advocacy 

• Work closely with teams across the organisation to build and maintain knowledge bases that can be used by all teams to respond to queries and concerns, and to support teams in ensuring compliance with legal and regulatory requirements.

• Act as an ambassador for members and supporters across the organisation, sharing insights with colleagues. 

• Maintain strong relationships across the Ramblers, including Ramblers Cymru and Scotland, ensuring the team delivers a high standard of service aligned with organisational priorities. 

• Attend project planning meetings to ensure high-quality supporter care and brief the Supporter Care Team on new projects. 

Continuous Improvement 

• Monitor performance and implement actions to drive continuous improvement. 

• Recommend process improvements for key systems, such as the inbound enquiry system and CRM, in consultation with stakeholders. 

• Proactively identify training needs for team members based on performance trends, and coordinate tailored training sessions to address gaps. 

Volunteer and Digital Engagement 

• Manage office volunteers, ensuring they feel valued and supported to carry out their tasks effectively. 

• Input into the development of new digital products (e.g., website and mobile) to enhance membership value and support volunteer-led recruitment and retention efforts. 

Other 

• Undertake such other duties as may be reasonably required of the post. 

The person

Knowledge, Skills and Experience 

Essential: 

• Strong interpersonal and supervisory skills, with the ability to provide clear guidance, constructive feedback, and coaching to team members. 

• A high standard of organisational skills with the ability to effectively prioritise and manage own workload.

• Excellent interpersonal and communication skills, including the ability to write to a high standard.

• Strong numerical skills and the ability to use and interpret data.

• Ability to adapt style, tone and content to a relevant audience.

• Experience delivering excellent supporter or customer care (minimum 2 years’)

• A team player, able to develop collaborative, strong and effective working relationships. 

• Innovative and solutions-focussed with the ability to build knowledge and learn new skills.

• Experience in working with CRMs (e.g. Salesforce), customer care ticket systems (e.g. Zendesk or Service-cloud) and telephone management systems (e.g. CloudCall).    

Desirable: 

• Experience supporting and supervising teams in a customer or supporter-focused environment, including managing workloads and maintaining quality standards. 

• Interest in walking and/or being an advocate for the outdoors and natural environment.  

• Experience in managing knowledge, learning and/or training in a supporter or customer facing environment  

• Experience working within or alongside fundraising or membership teams.  

• Experience in providing insight and reporting in a supporter or customer facing environment.  

• Experience in working with volunteers, with an understanding of volunteer motivations and needs  

• Knowledge of relevant regulatory and legal requirements that impact charities.  

• Experience working with third party suppliers.  

Personal Attributes 

• A team player, develop collaborative, strong and effective working relationships. 

• Empathetic and patient, with a genuine desire to help members and supporters. 

• Positive and professional attitude. 

• Proactive and self-motivated with the ability to work independently. 

• Adaptable and flexible in a fast-paced environment. 

• Strong sense of responsibility and accountability. 

• Committed to the principles of inclusion and enabling everyone to feel welcome in the outdoors.   

 
 Values and Behaviours 

Our values are the core principles that guide us daily in our work and our membership of the Ramblers. We all share the passion that walking is for everyone and by living our shared values we can ensure the Ramblers is an organisation to be proud of. Our values will earn trust for the Ramblers brand which will allow us to open up a world of walking opportunities for even more people. 

Inclusive 

We make everyone feel welcome and part of the Ramblers community. We make sure we all feel respected and accepted and know our contributions make a difference in achieving our mission.     

Inspiring 

We strive to inspire people through the way we act and the things we say. We channel our passion and ambition so others are moved to help us achieve our mission.     

Empowering 

We empower and encourage each other to make a positive contribution to our teams and the Ramblers. We do all we can to make sure everyone has the ability, and feels confident, to take action.      

Responsible 

We take responsibility for ourselves and those around us seriously, by always acting in a safe and supportive way. We care about the environment and make sure we do what we say we will do.   

Leukaemia UK – Our Charity

 

Leukaemia UK is growing! We are expanding our team to achieve a step-change in income, profile and impact in 2025 and beyond.

We are a ‘small but mighty’ charity with one big ambition: to stop leukaemia devastating lives. Over the next 10 years we want to help save and improve the lives of more people with leukaemia through finding and funding life-changing research.

Despite progress in recent decades, someone in the UK is diagnosed with a blood cancer every 16 minutes and survival rates are among some of the worst of any cancer.  And the physical and psychological impact can be lifelong. 

Our current strategy outlines our plan to increase our investment into ground-breaking world class research and policy development focused on improving access to kinder, more effective diagnosis, treatment and care for leukaemia and other blood cancers. To do this, we are embarking on a period of significant growth, investing strategically to grow our income, profile, influence, and engagement and impact.

As we begin the fourth year of this ambitious 5-year strategy, we are seeking a passionate and knowledgeable CRM Manager to help maximise the potential of the CRM in stewarding supporters and logging and providing insights into fundraising income.

Team

We are a close-knit team, who are all passionate about Leukaemia UK and putting those affected by the disease at the heart of everything we do.  We are all focused on “keeping it real” with pragmatic, practical solutions, as well as ensuring that our charity gets the funding it needs to continue to help those diagnosed with leukaemia and other blood cancers.

From us you can expect fun and creativity, as well as great challenge and support. We may not be about the corporate life here, but we are all about delivering exceptional expertise and making a real change to people’s lives.

 

Leukaemia UK and You 

We are looking for a self starter who enjoys working across teams to provide solutions - there is a real opportunity here to take our fundraising CRM to the next level. You will embody our values of being curious, collaborative and bold! This role requires creativity and people skills, as well as the technical knowledge to deliver effective solutions. If you are not Salesforce Certified, we will support the successful applicant to achieve at least Salesforce Certified Administrator within the first year.

As CRM Manager you will be responsible for the integrity of the Salesforce database, ensuring data is imported and held effectively and can be used to steward supporters and stakeholders and provide insight to make important business decisions.

The role will entail some development work as well as routine tasks and the maintenance of a manual of standard operating procedures. This is an exciting opportunity to reconfigure the Leukaemia UK’s Saleforce operation to meet the needs of our varying internal stakeholders. Although this role sits within the Public Fundraising team, you will work with teams across Leukaemia UK, ensuring that we have a 360-degree view of stakeholder relationships, You will also be the direct contact with our external Salesforce consultants, who work pro-bono to support our mission to stop leukaemia devastating lives.

Skills and Experience

• At least two years Salesforce administration experience, including development work
• Experience of the not-for profit sector and fundraising CRMs
• Self-starter with the ability to self-learn and quickly master new technology
• Excellent MS Excel skills
• Confident with data manipulation and analysis
• Excellent project management skills and a positive attitude
• Confident, independent worker
• Ability to meet deadlines and prioritise simultaneous requests
• Creative and analytical thinker with strong problem-solving skills
• Effective communicator verbally and in writing, able to explain complex topics in simple language

Role specifics  

• Hours – 22.5 per week, worked over 3,4 or 5 days per week.
• 0.6 FTE (full time hours are 37.5)
• Location: We embrace hybrid working and staff are required to be in the office minimum of 2 days per month but regular office working is welcomed and we aim as a team is to work together in the office together if and when possible.
• Salary range £40,000 - £48,000 (pro rata for part time hours) depending on experience
• We are proud of our benefits – see a summary on our website under Work with Us

Applications

If you feel you have the passion for our work and the right mix of skills, energy, and flair to embrace this broad and challenging role and enable our strategy to fly, then we would love you to apply. Please also see the full job description attached to the advert. To minimise unconscious bias, we use anonymous recruitment and are unable to consider direct applications. Please apply via the CharityJob website with your CV and covering letter by midnight Sunday 2nd February 2025.

• First interviews will be held in our London office on Monday 10th February 2025
• Second interviews will be held in our London office in w/c 17th February 2025
• Our address is 26 Great Queen St, London WC2B 5BL 

I look forward to hearing from you! 

Sarah Weber

Head of Public Fundraising

Supporter Services Assistant

£25,000 FTE per annum, plus 8% employer pension contribution

Part time, please state what hours and days you are available

January – July contract

Hybrid Working – a mixture of office (Godalming) and home working

Do you have a passion for engaging with customers or supporters? Are you dedicated to delivering a high level of customer service? Do you thrive on attention to detail? 

As a leading campaigning and lobbying organisation, we actively combat the persecution of wild animals for 'sport' in the modern world. If that sounds like a cause you believe in, we want you to join our dynamic team at the League Against Cruel Sports.

This is more than just a job—it’s an opportunity to be part of a movement that drives meaningful change for wildlife in need. If you're ready to contribute your skills to a cause you care about, apply today!

What You’ll Do:

As our Supporter Services Assistant, you will play a pivotal role in developing the credible, compassionate image the League gives to supporters as well as delivering excellent customer service. Your responsibilities include:

• Responding to all supporter enquiries
• Providing inbound and outbound telephone services
• Keying in supporter details and actions onto our database
• Creating direct debits, taking credit card donations and processing supporter payments;
• Dealing with inbound and outbound post

Who You Are:

We need a forward-thinking and creative individual with a passion for animal welfare, who possesses:

• Experience in a customer or supporter services role
• Proven experience of working with Excel
• Excellent written and verbal communications skills

Why Join Us:  

We understand the importance of a healthy work-life balance, with 28 days of annual leave (pro-rata), in addition to public holidays, we also enjoy flexible working arrangements, including options for compressed hours and remote work from day one. We offer a generous employer contribution of eight percent towards your pension scheme so you only have to contribute if you want to, and additionally, our benefits package includes discounts on shopping, electronics, hospitality and leisure. Find out more about working at the League.

The League Against Cruel Sports is committed to inclusivity and diversity, and we welcome candidates from all backgrounds to apply.

We believe that together we can end animal cruelty in the name of sport. Join us in our purposeful mission to redefine what is acceptable and inspire positive change in animal welfare legislation. 

Ready to make a real difference? Don't wait - apply now! We're looking to fill this position quickly and will be reviewing applications on a rolling basis.

To apply, please submit your CV along with a covering letter stating what days and hours you are available.

Together, we can redefine what is acceptable and create a better world for animals.  

We have further opportunities here at Age UK to join our National Advice Line as a Customer Adviser.

We are still in a cost-of-living crisis and the proposed changes to the winter fuel payment criteria mean that many older people in the UK are in desperate need of advice and support. As a Customer Adviser, you will be playing an important role in this vital service; providing information and advice for older people in need, and signposting them, their families, carers and other professionals to relevant bodies that can help with their specific requirements.

Our team of Customer Advisers are dedicated to providing a high-quality service to those in later life and are passionate about ensuring all callers receive the guidance and support they need. The team handles thousands of calls, emails and webchats each year. Some of these enquiries can be emotionally tough, but there is no better feeling than knowing that you have helped someone.

If you are passionate about helping others while providing an excellent customer service, this may be the role for you.

This role offers hybrid working between home and our Ashburton office, situated on the edge of the beautiful Dartmoor National Park (a robust home broadband connection is essential). The team work from the office at least one day a week, although this can be more if you prefer. You will need to live within an easily commutable distance of the office either by car or public transport, we suggest up to an hour's commute. During the probation and training period you will be required to come into the office at least 2 days a week.

Please note that this service is operational every day of the year and the successful applicant will be required to work on some weekends and bank holidays. Currently this is circa 1 in 4/5 weekends.

Must haves:

* Previous Customer Service experience
* Good understanding and practical experience of using Microsoft Office applications including Excel, Word, Teams and Sharepoint
* Previous experience of using multiple IT systems including CRM and other applications at the same time.
* Accurate data entry skills.
* Excellent listening, oral and written communication skills.
* Numeracy skills.
* Confident, professional, outgoing telephone manner.
* Flexible attitude to hours of work.
* Ability to work as part of a team.

Great to haves:
* Customer Service Qualification (Desirable)
* ECDL (European Computer Driving Licence) or equivalent qualification (Desirable)

What we offer in return

• Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme
• Excellent pension scheme, life assurance, health cashback plan and EAP
• Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan
• Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
• Blue Light Card Scheme
• You Did It Awards - recognition awards from £100-250.

Additional Information

All CVs will be anonymised by our recruitment system when you apply for a role at Age UK. Please note that our system is unable to anonymise cover letters, and we would therefore ask that to support the work we are doing on making our recruitment selection process fairer and more unbiased, that you remove any personal information from your cover letter/supporting statement, including your name before uploading this. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us once you are invited for an interview.

Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria under the Disability Confident Scheme. Please note that on occasion, due to high numbers of applications, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.

Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

Customer and Neighbourhood Housing Officer

High Wycombe / hybrid working (2 days in the office & 3 days working from home)

£36,815 + Excellent Benefits

Are you passionate about making a difference in your community? Our client is excited to announce a Recruitment Day for Customer and Neighbourhood Housing Officer roles. This is your chance to meet the team, learn more about the roles, and explore how you can make a real impact in the West and Central regions, with patches covering Bedfordshire, Berkshire, Buckinghamshire, and Hertfordshire.

Why Join Them?

• Be part of a team that genuinely cares about communities.
• Enjoy a competitive salary and excellent benefits.
• Thrive in a supportive, hybrid working environment.

Flexible Opportunities:

They have a mixture of 20-hour, 30-hour, and 37-hour contracts available, covering the following areas:

• Luton
• Slough
• Buckinghamshire
• Stevenage / North Hertfordshire

What They’re Looking For:

• A passion for customer service and community engagement.
• Strong problem-solving and organisational skills.
• A commitment to providing exceptional housing services.
• Strong housing management knowledge and case management experience with a track record of successful delivery in a regulated environment.

What to Expect on the Day:

• Learn more about the role and our organisation.
• Partake in a mixture of practical tasks.
• Meet the hiring team and ask any questions you may have.
• End the day with a face-to-face interview.

Our client has a mixture of permanent and FTCs to hire as part of this recruitment day. While some roles offered may be FTCs, many of their talented colleagues started in temporary or interim positions and have gone on to build successful careers with them. However, if something longer-term doesn’t materialise, this role will still provide you with valuable experience that will enhance your employability in this and related fields.

Don’t miss this opportunity to make a real difference!

Do you enjoy providing great customer service? Are you a strong administrator with excellent attention to detail and organisational skills? Do you enjoy communicating over the phone?

TPP are recruiting an Inspections Administrator on behalf of our client, an established membership organisation.

The Role:

As the Inspection Administrator, you will be the first point of contact for members, ensuring inspections are scheduled efficiently and queries are handled with care. You will work closely with the inspection team and provide administrative support to maintain high service standards.

Main responsibilities:

• Contact members via telephone to book inspections.
• Manage the inspections shared mailbox and handle member queries with professionalism.
• Keep the CRM system updated with accurate records of calls, emails, and activities.
• Maintain and update inspection schedules using Microsoft Outlook and Safety Culture tools.
• Collaborate with inspectors and external contractors to maximise efficiency.
• Promote awareness and range of services to members.
• Ensure data protection compliance in line with GDPR.

Essential requirements:

• Customer service experience.
• Experience handling high volumes of outbound calls.
• Strong knowledge of Microsoft Excel, Word, Outlook, and Teams.
• Familiarity with CRM systems.
• Excellent communication skills with a professional telephone manner.
• Strong organisational and time management skills, with the ability to prioritise tasks.
• A team player with a proactive, self-motivated attitude.

If this sounds like the role for you, then we would love to hear back. We are reviewing CVs as and when we are receiving them so, if you are keen to apply, then please do so today!

TPP are always keen to speak with candidates looking to work in the sector so if this role isn't quite right for you, please do check out our website and pop your CV over to us!

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Anna Freud is a world-leading mental health charity for children, young people and their families. Our mission is to close the gap in wellbeing and mental health by advancing, translating, delivering, and sharing the best science and practice with everyone who impacts the lives of children, young people and their families. More information about Anna Freud is available on our website.

We value diversity and aim to have diverse workforce that reflects the community and our service users, in line with our vision, values and inclusion commitments. We encourage applications from all sections of the community.

The CRM Marketing Officer is a new role within Anna Freud, supported by significant investment in the CRM systems and marketing resource. The post-holder will contribute to and build the organisation’s CRM strategy and marketing capabilities, laying the foundations for increased engagement with our audiences. They will also manage day-to-day CRM marketing activity, having autonomy to drive CRM campaigns, testing and customer-centric lifecycle communications.

The role will report into the CRM Marketing Manager and will be part of the wider Brand and Marketing team. The ideal candidate will demonstrate initiative, proactivity and curiosity to successfully deliver CRM marketing plans. They will collaborate with colleagues to increase the value of our database and advance this important area of work.

Location

Hybrid working (a mixture of onsite and home/remote working). Staff are working onsite for at least 20% of their working hours, either at our London site (4-8 Rodney Street, London N1 9JH) or our Northern Hub (Huckletree, The Express Building, 9 Great Ancoats Street, Manchester M4 5AD).

Contract duration

Permanent

Closing date for applications

Midday (12pm), Wednesday 29 January 2025.

Please note that due to high application volumes, we may close this advert early. We encourage you to apply promptly and to keep an eye on our future vacancies for more opportunities.

Notification of interview

Shortlisted applicants will be notified no later than Wednesday 5 February 2025. During shortlisting, applicants are anonymously assessed using the criteria visible in the Job Profile. Please note: due to the high volume of applications received, we will not be able to provide feedback to unsuccessful applicants.

Interviews

Interviews will be held between Wednesday 12 February 2025.

How to apply

Please click on the 'Apply now’ button. We are unable to accept CVs and kindly request no contact from agencies.

CRM Assistant 

Would you like to work in a dynamic forward-looking organisation as the CRM Assistant, where you can help to advance, promote, and maintain high standards of practice of psychotherapy and psychotherapeutic counselling for the benefit of all?

Position: CRM Assistant

Location: Hybrid/London (in the office at least once per month on average)

Contract: Permanent

Hours: Full and part time hours considered

Salary: £31,824 per annum (FTE) (pro rata for part time hours)

Closing Date: Monday 20th January 2025

Please note we reserve the right to close the vacancy once we have received sufficient applications, so we encourage you to apply as early as possible.

About the Role

We are seeking a CRM Assistant with a passion for mental health service provision in the UK to join our dynamic and thriving team. In this role, you will help maintain the accredited register, a key regulatory tool, supporting the public interest and advancing the charitable objectives. This is a particularly exciting time to join as we have just launched our three-year strategy. You will be pivotal in supporting the ongoing maintenance and development of the Salesforce CRM, members’ area and associated systems and processes.

Key responsibilities include:

• Act as a contact for the Salesforce database and related systems to ensure all users are fully supported. In liaison with the CRM administrator escalate faults and data protection concerns appropriately and in a timely fashion and take appropriate mitigating actions.

• Provide direct day-to-day support for Fonteva’s Salesforce database including, but not limited to, managing user licences, setup, profiles, customisation of objects, fields, record types, page layouts and validation.

• Support the CRM administrator log and investigate issues and faults, and troubleshoot fixes and solutions, collaborating with teams and external vendors, so optimum performance and compliance can be maintained.

• Regularly audit and monitor the quality of data within the CRM and carry out daily and monthly database housekeeping tasks including regular de-duplication, data cleansing, and disposal.

• Undertake monthly reconciliations to match Salesforce records with financial transactions.

• Work with the CRM administrator and external vendors to test and deploy patches, upgrades etc.

• Support the CRM administrator, and working closely with colleagues and subject matter experts, identify, develop, improve and deploy processes and CRM features in line with business need.

• Undertake basic membership administrative duties, especially during the busy renewals period (August – October)

About You

This is a role for an individual who has a keen eye for detail, is methodical and enjoys applying analytical and problem-solving skills. Join us as we seek to address the growing demand for greater choices of high-quality mental health service provision. You’ll work alongside colleagues from diverse backgrounds and collaborate with team members across the organisation. There’ll be scope for professional development and growth whilst working closely within a small team. In short, it is an opportunity to make a real difference.

You will need to have the following skills and experience:

• Working knowledge or experience of supporting, administering or managing CRM databases, preferably Salesforce.

• Understanding of user experience, user journeys and business processes.

• Experience in building and analysing reports and dashboards.

• Troubleshooting and investigative skills, including good analytical and problem solving skills.

• Experience in data management, cleansing and monitoring data.

• Excellent team player with the ability to provide guidance and support to colleagues.

• Strong organisational skills and a meticulous eye for detail.

• Excellent communication skills, both written and verbal, and the ability to produce accurate documents such as training guides.

• Self-driven with a positive attitude and a strong customer focus.

• Organised and methodical, with an aptitude for logic.

About the Organisation

The employer is the leading professional body for psychotherapists and psychotherapeutic counsellors. Alongside professional support for members, they are the leading research, innovation, educational and regulatory body working to advance psychotherapies, and emotional and mental wellness for the benefit of all. They represent training organisations and over 8,000 individual therapists - working privately or in the NHS or voluntary sector - offering a wide variety of psychotherapeutic approaches or modalities.

You may have experience in areas such as: CRM Assistant, CRM Lead, Customer Relationship Management Assistant, CRM Officer, CRM Executive, Customer Relationship Management Executive, Customer Relationship Management Officer, Admin Assistant, Administrator, Administrative Assistant, IT Assistant, IT Lead, Membership Officer, Membership Lead

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

CRM Technician

These are exciting times for the charity, and we have an excellent opportunity for a flexible and professional team player with outstanding communication and interpersonal skills and a strong customer service ethic to join the Customer Relationship Management (CRM) Team, as a CRM Technician.

Position: CRM Technician

Location: Remote (onsite attendance in Sidmouth currently anticipated to be 2 days per month)

Hours: Full-time, 35 hours per week, 08.30-16.30, Monday-Friday

Salary: £33,082 per annum

Contract: Permanent

Closing date: Tuesday 28th January

About the Role

As CRM Technician, you will provide support and development for the CRM database (currently Blackbaud CRM) for end-users in the UK, Ireland and Europe, and  will support users by facilitating efficient data capture, processing, manipulation and reporting on fundraising activities.

Your principal duties and responsibilities will include:

• Providing support for all aspects of CRM to all end-users, particularly focusing on requests for data and reports and logged faults.
• Developing, building and running data processes required by end-users using a range of external data tools and inbuilt database features, writing clear end-user guides to document new work procedures.
• Providing advanced and specialised training to end-users of the system throughout all charity locations, including UK, Ireland, Europe and Advocacy.
• Creating and performing housekeeping routines and data cleansing based on trouble shooting and error correction to ensure the integrity of the database and inform evidence-based decision making by the wider fundraising team.
• Running the time critical task of ensuring bi-monthly Direct Debit payments are reconciled and imported accurately to the CRM database, providing an accurate portrayal of generated income for Management Accounting processes.
• Using the CRM database to provide accurate data to support fundraising activities.
• Maintaining expert working legislative knowledge advising colleagues across the organisation and implementing procedures for GDPR data compliance, ensuring that legal obligations are adhered to in relation to data protection and gambling legislation.

About You

With experience of working with databases and spreadsheets, you will have a high level of data protection/GDPR knowledge and meticulous application.

You will also have experience of:

• Complex data exports & imports and of compiling complex reports using ETLs & report builders, data visualisation tools (such as PowerBI) and analysis and interpretation tools (such as KNIME).
• Maintaining high level of accuracy and attention to detail whilst working in a busy team.
• Communicating complex data issues clearly.

What you get in return…

• Competitive pension.
• Life assurance.
• 31 days holiday (including Bank holidays), rising to 34 with each full year of service.
• Wellbeing team.
• Recorded Pilates classes.
• Long service awards.
• Healthshield plan
• Free parking.
• Subsidised restaurant and shop.

About the Organisation

The sanctuary is one of the UK’s largest international animal welfare charities, currently supporting projects in over 35 countries worldwide, working for a world where donkeys and mules live free from suffering and their contribution to humanity is fully valued.

The Charity is a Disability Confident Employer, committed to safeguarding and promoting the welfare of vulnerable people (children and adults) and expects all staff and volunteers to undertake this commitment. Applicants will be subject to safer recruitment processes, including an application for a Disclosure and Barring Service (DBS) check where required for the post.

You may also have experience in areas such as CRM, Salesforce, CRM Support, Salesforce Support, CRM Officer, Salesforce Officer, CRM Administrator, Salesforce Administrator, Database Administrator, CRM Support Officer.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation

Do you have proven experience of managing CRM databases with a good understanding of how to configure, maintain and develop systems to support business strategy, processes and reporting requirements? Then join Shelter as a Supporter CRM Manager and you could soon be playing a crucial role at the heart of our Business Enablement team.

About the role

Right now, we’re looking for a database expert with experience of managing and developing CRM systems such as Microsoft Dynamics or Salesforce. Day-to-day, you’ll be responsible for engaging a diverse database community, helping them to get the most out of the system and working together to identify system improvements.  Using your experience of effective Helpdesk management you will provide an excellent support service to our CRM users.  We’ll also rely on you to ensure business requirements for CRM changes are properly gathered, understood and translated into efficient and effective technical solutions and tested thoroughly before deployment.  Exploring new ways to improve the quality of the data, you’ll be proficient in data quality monitoring and able to interrogate and update large data sets when required – all are aspects of this interesting and varied role.

Apply to be part of our team and be the change you want to see in society. 

Benefits  

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme. 

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own. 

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit. 

About the team 

This role sits within the Business Enablement team within Shelter’s Technology & Data (T&D) Department, which is made up of 30+ people based across the country with bases in London, Sheffield, and Edinburgh. The T&D Department is accountable for developing and leading Shelter’s technology and data strategic priorities, providing a secure infrastructure, management of data and insight to underpin strategic outcomes, delivery of technology change projects, data governance and the provision of support for a range of software, systems, and platform tools. 

About Shelter 

Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency. 

We exist to defend the right to a safe home. Because home is everything. 

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve. 

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist. 

Safeguarding statement 
 
Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.  

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them. 

Location: Compassion in World Farming HQ, Godalming, Surrey, UK (Hybrid - 2 days in the office per week)
Salary: £38,000 - £40,000
Job Type: Permanent, Full-time (37 hours per week)

We’re seeking an experienced CRM professional to enhance and optimise our Salesforce system, supporting teams across the organisation as we work towards ending factory farming by 2040.

About Us:

Compassion in World Farming International is a leading global organisation dedicated to ending factory farming worldwide. We were founded in 1967 by Peter Roberts, a British farmer alarmed by the rise of factory farming. Over the past 50 years, we have made major strides in abolishing inhumane practices such as barren battery cages, veal crates, and sow gestation crates in the UK and Europe.

Our approach involves campaigning, advocacy, and engagement with policymakers at national, intergovernmental, and corporate levels, building a movement of individuals concerned about animal welfare and the health and sustainability of our food. We are driven by a passion for animal welfare and food system change, believing in a future where animals are treated with compassion and respect, and where sustainable farming practices prevail for a healthy planet.

Our international headquarters are in Godalming (UK), with team members in 14 countries on four continents including the US, Italy, France, Poland, the Netherlands, Spain, Czechia, China, and a specialist policy office in Brussels. This role is part of the Global Fundraising Directorate of over 50 staff, consisting of Philanthropy, Individual Giving, Legacies, Digital, CRM and Brand teams, based internationally, primarily in the UK (HQ) and our six other fundraising markets in the USA and Europe.

About the Role:

As our Senior CRM Administrator, you’ll play a vital role in ensuring Compassion’s Salesforce system operates seamlessly and meets the needs of our diverse teams. You’ll be responsible for developing Salesforce, to support critical organisational activities, particularly within fundraising, while ensuring data accuracy and integrity. By managing integrations with third-party systems and internal tools, you’ll help increase the efficiency and effectiveness of our CRM system.

This is a highly collaborative role, which requires you to work closely with teams across the organisation, including Fundraising, Digital, and International colleagues. You’ll provide expert guidance on how best to utilise Salesforce, troubleshoot high-level system issues, and produce essential dashboards and reports to inform decision-making. As a key contributor to our Global Fundraising Directorate, your work will have a direct and meaningful impact on the success of our campaigns and donor relationships worldwide.

About You:

To succeed in this exciting role, you will need to have proven experience in managing Salesforce or a similar CRM system. Previous experience within an NGO or fundraising environment would be desirable, but not essential. You’ll need to be comfortable working with complex data and have a strong understanding of how to maintain data integrity across multiple platforms. You will need to have the ability to identify user needs, and deliver practical solutions, that ensure the system supports all teams effectively.

You will need to have excellent communication skills, which allow you to work collaboratively across teams and regions, helping others to use Salesforce to its full potential. With a keen eye for detail, and a problem-solving mindset, you’ll enjoy working on system improvements and integrations, ensuring the CRM runs smoothly and efficiently.

Why You Should Apply:

This role gives you the chance to directly impact Compassion’s mission to end factory farming by 2040. You’ll optimise Salesforce to support global teams, contributing to strategies that drive our work for animal welfare and sustainable food systems.

Join us on a collective mission to shape a compassionate future for farm animals worldwide, while experiencing a workplace that truly cares for you:

- Enjoy an enhanced annual leave of 25 days per year, along with bank holidays
- Free onsite parking at HQ
- Optional savings schemes
- Embrace a fulfilling career that supports your well-being, while also enjoying excellent development opportunities
- Flexible, hybrid working model
- A defined Contribution Pension Scheme

To Apply:

If you are passionate about animal welfare and have the skills and experience to excel in this role, we would love to hear from you. Please submit your CV and a cover letter, outlining how you meet the Person Specification detailed in the job description. Please note that we reserve the right to commence interviews on a rolling programme.

1st stage interviews (Teams): Week commencing 27th January 2025
2nd stage interviews (In person): Week commencing 3rd February 2025

No agencies please.

Compassion in World Farming International is absolutely committed to providing equal opportunities for everyone regardless of their background. We value diversity and experience, and acknowledge the underrepresentation of people from certain backgrounds, both within our organisation and across the sector. We welcome applications from underrepresented groups, whether these be of ethnicity, gender, identity, religion, physical ability, sexual orientation or other.

To comply with legal requirements, as part of our selection procedure we ask all potential employees to prove their eligibility to work in the UK.

Benefits: Why work for Compassion in World Farming? • For animals, people and planet: We are on a mission to end factory farming and create a world where fresh air and sunshine are natural parts of any farming system. • To expand your current skills, develop your career and make a difference to the lives of billions • We offer 25 days paid holiday • 45 minutes by train from London Waterloo, our international headquarters are in Godalming near Guildford, a picturesque market town on the banks of the River Wey. • We occupy modern, bright open plan offices just two minutes walk from Godalming station

REF-218 975

We’re looking for a creative, customer-focused individual who is passionate about delivering a customer experience that is meaningful through crafting intentional, well-designed messaging across channels, that helps those we serve be the best stewards of the resources God gives them.

You will play a key role in delivering intentionally crafted communications designed to respond to opportunities arising from analysing the needs, sentiment and behaviours of our customers at different touchpoints. By connecting dots across product, service and engagement platforms, you will assist the Head of Customer Experience to deliver a cohesive experience that feels personalised, resolution-obsessed and best facilitates every stage of the customer journey. 

As a result of our Christian ethos, this post is covered by an Occupational Requirement (OR) under Part 1 of Schedule 9 to the Equality Act 2010. The successful applicant will be expected to be a practising Christian and to clearly demonstrate a personal commitment to the mission, principles, values and practices contained in our Ethos Statement, by:

· Active membership of local church congregation.

An understanding of the faith aspects of the work of Christian charities, including the preparedness to pray with colleagues, where appropriate.

In this role you will:

The Stewardship Manager will be a key strategic leader within Carers Trust's Income Generation and Engagement Directorate who will create, implement and manage a comprehensive stewardship programme that illustrates to supporters the impact of their giving and involvement.

The Stewardship Manager will be responsible for ensuring an exceptional donor experience, fostering long-term relationships and maximizing the retention and growth of income from individuals, trusts, and corporate donors. Working closely with all of our donor leads, they will develop an overall stewardship vision and oversee the planning and implementation of our supporter relations programmes for each audience.

Alongside our Database Manager, the Stewardship Manager will also ensure compliance with regulations, full documentation of communications and relationship milestones, and create a robust monitoring architecture for evaluating and reporting progress.

Our ideal candidate:

• Proven experience in donor stewardship, relationship management or customer experience in the charity or nonprofit sector
• Strong communication skills, with the ability to write and design engaging and persuasive content
• Excellent interpersonal skills, with the ability to build relationships at all levels
• Strategic thinking capacity, with experience designing and implementing stewardship plans
• Proficiency in using CRM systems for donor management and reporting
• Knowledge of fundraising principles and donor motivations
• Understanding of GDPR and its implications for donor communications
• High level organisational skills with strong attention to detail
• Empathy and a genuine commitment to the charity's mission
• A proactive approach to problem-solving, showcasing creative thinking
• Flexibility to attend occasional out of hours events and meetings

Download the attachments to find our more about the role and working for Carers Trust.