Digital marketing officer jobs

Greenpeace is a movement of people who are passionate about defending the natural world from destruction. Their vision is a world where everyone has equal access to clean air, water, and energy; where the nature we love is protected, precious habitats are restored and communities are united by ambitious climate action.

The Key Relationships programme sits at the heart of Greenpeace UK’s fundraising, securing the philanthropic investment that powers its campaigning work. The team raises around £15–16 million annually from major donors, trusts and foundations, and legacies, contributing significantly to the organisation’s wider fundraising income of approximately £37 million.

Legacy giving is a vital and growing part of this programme, generating £5–7.5 million each year and playing a crucial role in securing long-term, sustainable income. Following a recent step-change in investment, there is now a significant opportunity to accelerate growth and position legacy giving more centrally across Greenpeace UK’s fundraising and supporter engagement.

We are now seeking a Head of Legacy Giving to lead this important area. Reporting to the Deputy Fundraising Director, Key Relationships, you will provide strategic and operational leadership for Greenpeace UK’s legacy programme, overseeing both marketing and administration to maximise future income from gifts in wills.

You will lead a small specialist team and work closely with colleagues across the organisation, as well as internationally across the Greenpeace network. The role offers the opportunity to influence both UK and global legacy strategy, contributing to a shared ambition for growth across multiple markets.

As Head of Legacy Giving, you will:

• Develop and deliver Greenpeace UK’s legacy giving strategy, driving growth in both pledged and realised income
• Lead and integrate legacy marketing and administration, ensuring a seamless and high-performing programme
• Manage and develop a team of two – Senior Legacy Marketing Officer, Legacy Case Manager – fostering a culture of collaboration, accountability and continuous improvement
• Work across fundraising, campaigns and communications to embed legacy giving within supporter journeys and organisational priorities
• Identify and drive opportunities to grow legacy income, including within high-value and blended giving approaches
• Oversee legacy casework and administration, ensuring excellent supporter care, compliance and effective income realisation
• Build relationships with high-value pledgers, prospects and executors, supporting long-term engagement and stewardship
• Represent Greenpeace UK internationally, sharing best practice and supporting global legacy growth ambitions

Essential skills and experience:

• Full-spectrum legacy fundraising experience, across both legacy marketing and legacy administration
• Ability to operate at Head-level, including experience of developing and delivering strategy, while remaining close to delivery
• Line management experience with ability to lead and motivate teams, building capability and performance
• Budget experience must include managing similar levels of investment (six-figures+)
• Strong understanding of the UK legacy market, trends and best practice
• Experience of working across teams and influencing stakeholders to deliver shared outcomes
• Confidence operating at a senior level within a complex, multi-stakeholder organisation
• Strong interpersonal and communication skills, with the ability to engage and inspire a wide range of audiences
• A proactive, opportunity-focused approach — able to connect ideas, spot potential and make things happen
• A genuine commitment to Greenpeace’s mission, values and commitment to equality, diversity and inclusion

Diversity and Inclusion

Greenpeace UK recognise the value in having a diverse workforce, as well as the importance of creating equal opportunities for all. Applications are welcomed and encouraged from people of all backgrounds.

Applications are particularly encouraged from people of colour, disabled people, and people who identify as working class now or in the past.

Candidates will be selected based on how well they meet the criteria for the role and all applicants will be treated fairly throughout the recruitment process.

Anti-racism and inclusion commitments

Greenpeace UK wants its team to reflect the diversity of the communities it works alongside. It is committed to fairness, inclusion, and challenging discrimination and oppression in all its forms.

As part of this commitment, a Guaranteed Interview Scheme (GIS) is being piloted. Greenpeace UK aims to offer an interview to everyone who opts into the scheme and meets the essential criteria. See applicant pack for further details. 

Introduction

The National House Project (NHP) supports Local Authorities to work with young people to give them the knowledge, skills and confidence to live connected and fulfilling lives. By developing a community of support, completing the House Project Programme and being able to make their house a home young people can look forward to a positive future.

This is an exciting time to join NHP and we are seeking a skilled and experienced professional who can support our vision to ensure that young people leaving care live connected and fulfilling lives.

Purpose of the Role 

Reporting to the Director of Partnerships, this newly created role offers the chance to support the delivery of our new Fundraising and Partnership Strategy (2025–2029) by helping to grow our community of supporters, increase individual digital giving and deepen engagement with corporate partners. We also welcome your ideas and experience in developing how we might approach digital fundraising.
 
Working closely with the Director of Partnerships, this role will lead on community fundraising development and provide hands-on coordination of partnership activities, from employee volunteering and group sessions to corporate fundraising events and payroll giving. The role will also contribute to communications and marketing content.

Key Responsibilities 

Corporate Partnerships and Engagement 

• Support the Director of Partnerships in managing and delivering high-quality partnership activities, including: 

• Organising employee volunteering sessions – including mapping / tracking volunteer hours and activities (where possible) 

• Organising and supporting group visits, insight events, and work experience placements (as needed) 

• Work closely with NHP colleagues, Local House Project staff and partners to develop impactful partnership activities 

• Fundraising activities and events organised by corporate partners 

• Liaise with LHPs to coordinate partnership activity across different regions. 

• Maintain accurate partnership records and activity tracking in NHP’s CRM. 

Communications and Collaboration 

• Work closely with the Business Support Administrator and Admin Team to create and share communications and marketing materials that promote partnership activities, volunteering, and fundraising opportunities. 

• Support the preparation of partnership updates, impact stories, and social media content. 

• Contribute to internal communications about partnership successes and learning. 

• Support the rest of the NHP team from time to time, as required.

Community Fundraising, Individual Giving and Supporter Engagement 

• Plan, deliver and evaluate a calendar of community fundraising activities and events (third party) to build NHP’s supporter base, ensuring income and engagement targets are met. (We plan to have 2 community fundraising events a year, and support those our corporate partners organise).

• Recruit, brief and support challenge event participants, fundraisers and corporate teams undertaking community activities.

• Develop toolkits and resources to empower supporters (fundraising packs, JustGiving Guides and risk assessments) 

• Support the Business Support Administrator to manage the stock, ordering and distribution of fundraising materials to ensure event participants are equipped and engaged. 

• Support the Director of Partnerships to lead the event logistics (registrations, supplier liaison, risk assessments, volunteer coordination, on the day delivery and post event follow up) 

• Provide guidance, resources, and encouragement to individuals and groups fundraising on behalf of NHP. 

• Support the development of our long-term individual goals (one-off donations and regular giving via our website) 

• Coordinate fundraising communications, updates, and impact stories to strengthen donor engagement and retention. 

• Track and evaluate community fundraising and individual giving performance and supporter feedback. 

• Maintain accurate CRM records of donor giving/community fundraising 

• Support with sharing best practice and resources that enable local teams to engage effectively with partners and supporters

Find out more

If you’re excited by the opportunity to build something transformative, we’d love to hear from you. 

We recently held a briefing session to provide more information about this role. You can watch the recording below:

https://us06web.zoom.us/rec/share/_az6Qsqxp0jc200iP7227b1fZ2tsPFLIYicvMkxeVT5iOEswGX92VY8i9LxmF-M.fgx73P6eNwBPgXHr
Passcode: Tkk%9$b^

How to Apply

To apply, please submit your CV and cover letter via Charity Job detailing what skills, knowledge and experiences make you the best candidate for the role by 12pm Wednesday 8th April.

We welcome applications from all backgrounds. If you require adjustments during the application or recruitment process, let us know. If you are care-experienced and meet all the essential requirements you will be guaranteed an interview.

We do not accept unsolicited CVs from recruitment agencies. 

Interviews

Shortlisted candidates will be invited to an in-person interview on the NHP Office in Crewe date to be confirmed. 

Further details will be provided to shortlisted candidates. 

Safeguarding Statement 
NHP is committed to protecting the well-being of young people. All staff must adhere to our safeguarding policies. 

General Requirements: Right to work in the UK, two professional references, and a DBS check. 

Social Finance is an ambitious non-profit that designs, funds and scales solutions to complex social problems. Our vision is a fairer world where together we unleash the potential of people and communities. We work with governments, funders, communities and the social sector to tackle some of the most persistent challenges facing society in the UK.

Our multidisciplinary team brings together experience from the public, private and charity sectors. We are known for our collaborative and intellectually curious culture and for delivering systems change, improving how entire systems operate so they produce better, lasting outcomes.

One of our most significant initiatives is IPS Grow, which supports the national expansion of Individual Placement and Support (IPS) employment services across England. IPS is an evidence-based approach that helps people experiencing severe mental illness, addiction and other health challenges find and sustain competitive employment with tailored support.

IPS Grow works with commissioners, healthcare providers and delivery partners to expand high-quality IPS services, improve quality and learning across the system, and ensure the data and evidence behind IPS continue to demonstrate its impact. Scaling IPS has been a priority for Social Finance since 2015 and continues to be an integral part of our work today.

With IPS Grow transitioning from a fast‑growing initiative to a mature organisation with expanding reach and influence, we are now looking for an experienced Chief Operating Officer to join the IPS Grow and Social Finance Senior Leadership Team.

The COO will provide strategic leadership across IPS Grow’s operational infrastructure, ensuring the organisation has the systems, processes and capabilities required to deliver impact at scale. You will strengthen financial oversight, resource planning and risk management while helping develop IPS Grow’s data and digital capability. The role will also help shape the organisational structures and culture needed to support sustainable growth.

We are looking for a senior operational leader with experience in finance and the non-profit or publicly funded sectors, ideally with a track record of helping organisations scale. You will bring strong financial literacy, sound strategic judgement and the ability to build effective operational frameworks in complex environments.

You will be a collaborative partner across IPS Grow and the wider Social Finance organisation, building trusted relationships, bringing clarity to operational challenges and fostering a strong “one team” culture across a distributed team.

This is an exciting opportunity to help shape the next phase of IPS Grow’s development. If this resonates with you, we would be delighted to hear from you.

To download a full copy of the candidate brief and learn more about the role, please click the ‘Apply’ button, where you will be redirected to the website of our recruitment partner, Tall Roots.

Applications should include a CV and covering letter responding to the following questions:

1. What is motivating you to become our new Chief Operating Officer for IPS Grow? (200 words)
2. Given what you have read about us so far, what do you believe would make an effective Chief Operating Officer for IPS Grow? (200 words)
3. Please describe your experience ensuring an organisation had the right systems, processes or capabilities in place to use data effectively. What was your role and what difference did this make? (250 words)
4. Please tell us about a time when you built strong partnerships across teams or organisations to deliver a shared goal. What approach did you take and what was the outcome? (250 words)

As our Individual Giving Officer, you will join an energetic team and play a pivotal role in leading the marketing, delivery, development, and stewardship of NHYC's Individual Giving programme. This includes managing direct marketing acquisition and retention campaigns, developing new propositions, and expanding our reach to new audiences.

You will be responsible for managing existing activity, marketing channels and audiences, and at the same time identifying and developing exciting propositions targeted at new and existing audiences. Through your effective onboarding, retention, and engagement plans, you will ensure that our donors maximise their fundraising potential and have a great experience supporting NHYC. We have a very data-led individual giving program and as part of your role you will support with the data management that underpins not only individual giving, but our wider fundraising infrastructure.

Within this role you will get lots of autonomy, the opportunity to learn, develop and progress, and raise much-needed funds for our work supporting young people experiencing homelessness. Working from our bustling day centre, you'll be at the heart of our operations, staying connected to the profound impact of our organisation firsthand. 

This closeness to our frontline services ensures that you'll witness the tangible difference your fundraising efforts make in the lives of young people every day, making New Horizon Youth Centre an energising place to fundraise.

If you're seeking not just a job but a deeply fulfilling experience where your work directly transforms lives, where you'll forge lasting connections with funders, colleagues, and the young people we support, then New Horizon Youth Centre is for you. Join us in making a difference and shape a brighter future for the young people experiencing homelessness in London.

Key details:

• Salary: £31,200.00 - £34,736.00

• Application deadline: 9am, Thursday 2nd April 2026

• How to apply: complete our application form, submit your CV and write a 2 page cover letter/supporting statement. Please don't include your name or address in your CV or cover letter.

ABOUT KIDS CANCER CHARITY

Kids Cancer Charity have been supporting children affected by cancer from all over the UK since 1989.  Life changes when a child is diagnosed with cancer, every aspect of their life and that of their family is thrown into turmoil.  We offer support through our care breaks and Play Therapy during treatment and beyond.

We are looking for a passionate, talented Individual Giving Manager to join our ambitious, successful Fundraising team that has been growing year-on-year since 1989 as we approach our new fundraising strategy.

JOB DESCRIPTION

The Individual Giving Manager will lead the development of Kids Cancer Charity’s first comprehensive individual giving programme, building all activity from the ground up. This includes designing compelling supporter propositions, establishing donor journeys, and creating engaging campaigns that drive acquisition and long-term support.

A key part of the role will be scoping, procuring, and managing external suppliers, agencies, platforms, and partners required to deliver individual giving products and activity. This includes the development and future launch of new income streams for Kids Cancer Charity, such as a charity lottery, as well as regular giving, legacy marketing, and in-memory giving opportunities.

The postholder will play a central role in shaping the future of supporter engagement at Kids Cancer Charity, introducing best practice, ensuring strong stewardship, and embedding a supporter‑centred culture across the organisation.

JOB PURPOSE

To develop, launch, and grow Kids Cancer Charity’s first individual giving programme, building sustainable income streams that support our vital work in supporting children affected by cancer in the UK. As the first dedicated individual giving role, you will design the strategy and deliver hands on activity, creating compelling propositions, supporter journeys and campaigns across regular giving, one‑off gifts, lottery, legacies and in‑memory giving.

KEY TASKS AND RESPONSIBILITIES

Planning and Strategy

• Develop Kids Cancer Charity’s first Individual Giving strategy, setting clear plans, targets, and opportunities for growth across all giving products.
• Introduce and embed best practice in compliance, data management, supporter care, and ethical fundraising.

Supplier and Partner Development

• Scope organisational needs and procure/manage suppliers, agencies and platforms required to deliver individual giving activity.
• Lead onboarding and manage delivery to agreed standards, budgets and timelines.

Supporter Engagement and Campaign Development

• Design end‑to‑end supporter journeys (acquisition, welcome, nurture, upgrade, reactivation, retention).
• Plan and deliver multi‑channel campaigns (digital, social, email, paid, direct mail) to acquire, retain and engage supporters.
• Build audience understanding through segmentation, insight and experimentation.
• Work closely with other teams to embed Individual Giving into the organisation.

Product Development

• Scope and pilot propositions for: Regular Giving, Digital one‑off, Charity Lottery, Legacy Giving, In‑Memory, Appeals/integrated campaigns, and Mid‑value.
• Produce product business cases with KPIs, budgets, phasing and implementation plans.

Reporting and Evaluation

• Establish reporting and monitoring frameworks for Individual Giving activity.
• Use early data and insight to inform decision‑making, future planning, and product development.
• Ensure all activity complies with the Fundraising Regulator’s Code of Practice, GDPR, PECR and Gambling Commission requirements.
• Monitor and report on individual giving performance against KPIs and targets, reporting on performance to the General Manager. 

Other Duties & Responsibilities

• All other duties reasonably associated with your role, as directed by the General Manager,
• Act as an ambassador for the charity, supporting a culture of collaboration, learning and innovation.
• Ensure compliance with UK GDPR and the Data Protection Act 2018 by complying with internal information governance policies and maintaining up-to-date documentation as part of Kids Cancer Charity’s compliance programme.
• Demonstrate and uphold the Society’s values and behavioural standards at all times.
• Help create an inclusive working environment where diversity is valued, everyone can contribute, and everyday actions ensure we meet our duty to uphold and promote equality.

This job description is not to be regarded as exclusive or exhaustive. It is intended as an outline indication of areas of activity and responsibility and will be amended in light of the changing needs of the organisation.

PERSON SPECIFICATION
Essential Relevant Experience, Skills and/or Aptitudes

• Demonstrable experience of individual giving across multiple products, which may include regular giving, one‑off gifts, lottery, legacy giving, in‑memory giving, and appeals.
• Ability to craft compelling supporter propositions and use storytelling to communicate impact and motivate giving.
• Proven track record designing and managing supporter journeys that improve acquisition, retention, and lifetime value.
• Experience of delivering multi‑channel integrated acquisition campaigns, (digital and offline approaches).
• Experience of procuring and managing suppliers, agencies, and platforms, ensuring high‑quality delivery and value for money.
• Data‑driven mindset, comfortable with metrics, segmentation, reporting, insight gathering, and budget forecasting.
• Strong understanding of return on investment (ROI) and the ability to evaluate the effectiveness, sustainability, and value of fundraising activity.
• Strong understanding of CRM systems and fundraising technologies, and how these support effective individual giving programmes.
• Understanding of fundraising regulation, GDPR, and ethical fundraising practices.
• Experience managing budgets and ensuring effective allocation of resources.
• Comfortable working in an environment where systems, processes, and programmes are being built from the ground up.

Desirable Relevant Experience, Skills and/or Aptitudes

• Knowledge and understanding of Kids Cancer Charity’s mission, values and strategic priorities.
• Experience of working in a charity or organisation where individual giving programmes have been developed from the ground up.
• Experience of launching new giving products such as lotteries, regular giving propositions, or digital donation platforms.
• Knowledge of fundraising compliance frameworks, including the Gambling Commission requirements (or similar relevant regulation).
• Understanding of digital fundraising trends, including peer‑to‑peer fundraising and integrated digital journeys.

Historic Environment Scotland (HES) is seeking candidates for a new role within the Fundraising Team.

The Individual Giving Officer will help our teams across our visited sites optimise donated income from visitors and supporters.  If you love Scotland’s history and want to ensure that it is protected, understood and enjoyed by everyone, this role will give you a chance to make that possible for generations to come.

By using your skills with people, fundraising and marketing, you will help us understand our audiences and increases our philanthropic income from across Scotland. This is a new role that will build on our work to enable donations across our visited sites, via our website and to become ready for fundraising appeals to a wide audience.

You will be engaging with knowledgeable and passionate colleagues, visitors and supporters to help keep Scotland’s story going.

About the roleThe primary focus of the role is to advance fundraising from individuals through a number of channels including donations at our properties in care, website driven donations, future appeals and campaigns. In addition to building on existing income streams, the Officer will help identify new audiences and channels with the small fundraising team.

Over the last 3 years the Fundraising Team has trialled several options to enable donations at our historic sites across Scotland (from world famous castles to remote archaeological sites).  It is now time to scale up our operations and ensure that our service to colleagues and donors is all that it can be.

With the launch of new websites and a new CRM system, this is a great time to join the team to maximise our reach to potential supporters and see results. You will work alongside Operations, Finance and Marketing teams to ensure excellent service to colleagues and an inspiring donor journey.

About you

You will be passionate about the power of philanthropy and have experience in fundraising or marketing for income generation.  You will take pride in working constructively with colleagues in other areas to find the right pathway to enabling donations. Your experience of working with relevant data to help identify and monitor fundraising opportunities will contribute not only to Individual Giving activities but the wider areas of major donations and appeals. This will require excellent communications skills for face-to-face conversations and fundraising messages on digital platforms. You will be an organised team worker committed to delivering excellent service and someone who can scan the horizon to see the next opportunity.  You will be happy to travel across Scotland. The details of essential and desirable criteria can be found in the job description.

Interested?

Visit our website to view the full job description and for information about applying online for this interesting and exciting opportunity.

Closing date: 10 April 2026.

Job Summary – Head of Income Generation & Engagement

About the role

We are recruiting a Head of Income Generation & Engagement, who will be an integral part of the Executive Team, working closely with colleagues to help shape the organisation’s direction, contribute to key decisions, and drive income generation, marketing and engagement.  You will be central to delivering our shared vision, values and mission, and will be fundamentally values-led in your approach.

The Head of Income Generation & Engagement is responsible for developing and delivering an ambitious, integrated strategy that maximises sustainable charitable income, strengthens Age UK Merton’s brand and reputation, and deepens engagement across the communities we serve.

This a commercially focused role, developing and expanding our current paid-for services, ensuring service processes, staffing structures and client pathways are robust and underpin Age UK Merton’s continued sustainability and good reputation. The role will be responsible for the startup of strategic fundraising activity across the borough, decreasing our reliance on our current income streams, and diversifying our avenues of income to support long-term service development & growth.

About you

We are looking for a compassionate, yet dynamic leader, with the credibility and gravitas to quickly gain the trust and respect of peers and colleagues, and who will be able to connect, inspire and motivate staff, volunteers, partners and the wider community.

You will come to the table with a deep expertise in strategic income generation, engagement and communications. You will have a strong commercial acumen, with a demonstrable track record and proven ability to develop and shape strategy and implement transformational change that drives sustainable growth in both income and audience engagement.

We are looking for someone innovative and ambitious, professional and personable; you will be an outstanding communicator, with the ability to engage and influence a wide range of stakeholders.

You will be empathetic and passionate about the Age UK Merton mission, with the dynamism to inspire and unite diverse, multidisciplinary teams around clear, shared business objectives.

Job Description

We are an equal opportunities employer, aspiring to reflect the communities that we serve, and we welcome applications from people of all backgrounds and experiences. We value diversity and believe our differences enrich the services we provide to local older adults. They also help us as colleagues by encouraging us to challenge ourselves, learn, innovate, and adapt.

Job title: Head of Income Generation & Engagement

Salary: £50k to £60k (dependant on experience)

Hours: 37.5 hours per week (1.0 WTE)

Responsible to: CEO

Based at: Elmwood Centre, 277 London Road, Mitcham, CR4 3NT and hybrid working from home, frequent travel throughout the borough required

Contract: Permanent

Direct reports: Community Outreach Officer, Activity Centre Coordinator, At Home Manager

Key result areas:

Fundraising

· To set the strategic direction for income generation at Age UK Merton, developing and delivering a sustainable portfolio of future-focused fundraising that grows income and optimises the supporter journey over the long term.

· To lead the diversification of income, reducing reliance on any single partner or

activity and building a resilient, balanced fundraising portfolio that represent a high return on investment and grows our supporter base. This will be via individuals, corporates, trusts & foundations, statutory bodies and the community; cultivating long-term, meaningful partnerships, enhancing Age UK Merton’s reach, influence and income-generating potential.

· To strengthen and grow the legacy pipeline, overseeing effective stewardship and marketing, and will oversee the external lottery, ensuring regulatory compliance and annual growth.

· To maintain an agile, insight-driven approach to stay ahead of sector trends and competitor activity.

· To develop sound business cases for investment in new income generation posts or activity.

· To build organisational resource capability and resilience to facilitate future growth.

Commercial Services

· To develop and expand our paid-for services, with a focus on outreach activity to widen reach and access to services, and to increase client numbers and those in underrepresented and underserved populations.

· To develop and expand our paid-for services, to increase client numbers to create a step change in sustainable income and delivery of services across the borough.

· To ensure our paid-for services represent a strong return on investment and to ensure the business model is regularly reviewed for cost efficiencies and potential for growth.

· To ensure service processes, staffing structures and client pathways are robust and underpin Age UK Merton’s good reputation.

· Where appropriate, to seek out funding via grants, trusts and foundations to bolster paid-for service activity, overseeing bid development processes, ensuring quality, competitiveness, transparency and appropriate risk assessment.

· To continuously evaluate the potential for partnership working and collaboration to increase impact and improve performance.

Engagement

· To shape and deliver an engagement strategy that spans all Age UK Merton audiences, growing brand awareness and deepening engagement, understanding motivations and behaviours, and ensuring we focus our efforts where they can make the greatest difference.

· To identify underrepresentation and underserved groups within our borough, building relationships with communities and community leaders to create two-way dialogues to understand unmet need and inform future service development.

· To champion digital, data-led ways of working across engagement activity, working to strengthen our digital presence, and using insights to create relevant, compelling and personalised experiences across all channels.

· As custodian of the Age UK Merton brand, to ensure consistency, clarity and strength of messaging across the organisation.

· To lead the development and delivery of integrated marketing, communications and public relations strategies, ensuring a seamless omni-channel approach.

· To ensure that external communications are accurate, values-led, and reflective of organisational impact, maintaining confidence among funders, partners, and the wider public.

Communications & Marketing

· To lead the development and delivery of a communications strategy that maximises opportunities to increase Age UK Merton’s profile locally and nationally.

· To oversee the development and delivery of our digital channels, in particular social media and the website.

· To oversee the editorial direction, design, production, distribution and quality of the organisation’s publications.

Strategy and Partnerships

· To work as part of the Executive Team, shaping the organisational strategy, culture and cross departmental ways of working.

· To lead the development and delivery of seamless income generation and engagement strategies and annual operating plans aligned to organisational priorities.

· To set, manage and monitor budgets, ensuring clear targets, KPIs and accountability across teams.

· To provide high-quality analysis, reporting and insight to inform strategic decision-making, Board reporting and accountability to funders.

· To ensure robust management of restricted and contractual funding, setting financial controls, to comply with internal policies and regulatory requirements.

· To act as an ambassador and spokesperson for Age UK Merton, representing with

Professionalism, confidence and compassion.

· To build and maintain strategic partnerships, networks and relationships to strengthen visibility, influence and community engagement.

Governance, Compliance & Risk

· Ensure compliance with the Charity Commission, Fundraising Regulator, the Gambling Commission, advertising standards and GDPR/data-protection legislation.

· To contribute to strong risk-management frameworks, ensuring early identification, mitigation, and appropriate investigation of risks.

· Oversee policy development as applicable for the department.

People

· To grow and develop a high-performing team, and to make the case for further resource investment where appropriate, in order to recruit and develop a multi-disciplinary team covering income generation, marketing, communications and engagement, with a view to develop a culture of creativity and professionalism across the entire team.

· To ensure effective performance management, with regular 1:1s, appraisal, individual and team development and succession planning.

· To embed, review and optimise new team structures and systems to maximise efficiency, impact and income.

· To ensure volunteers are effectively integrated, supported and aligned to organisational priorities.

General

· To establish good working relationships with all relevant stakeholders and liaise as required

· To comply at all times with the policies and procedures of Age UK Merton. 

· To ensure that Age UK Merton’s Equal Opportunities policies, principles and practices are observed and implemented throughout service delivery.

· To carry out any other relevant tasks as required, to ensure the effective development of the organisation and the delivery of its services, this may include supporting weekend and out of hours events for time off in lieu.

· To attend staff meetings, 1:1s, and appraisal meetings.

· To be aware of own training needs and participate in training/education to improve performance considered relevant to the post and to achieve agreed targets.

· To act as a representative of the values, beliefs and principles of AUKM at all times.

· To undertake any other duties that are requested and commensurate with the grade and remit of the post.

Deadline for applications will be Friday 10th April 2026.

Interviews will take place w/c 20th April 2026.

If you have not heard from us within three weeks of submitting an application, you can assume that you have not been shortlisted.

Director of Advocacy
£67,000 - £70,000, plus 8% pension contribution 
35 hours per week – flexible working and part-time considered
Permanent role
Hybrid working – home working, with travel to our Godalming office and regular meetings in London

Lead the strategy. Influence the law. Change the future for animals.

The League Against Cruel Sports is the UK’s leading charity working to create a kinder society where animals are never harmed in the name of ‘sport’. From securing the landmark Hunting Act to exposing cruelty through investigations and championing stronger protections, we are driven by compassion and powered by evidence.

We are now seeking a Director of Advocacy — a strategic, inspiring leader who can steer our campaigns, public affairs and intelligence work to deliver meaningful and lasting change for animals. The focus of the role is mission delivery - ending cruel ‘sports’.

About the role

This is a high-profile leadership position at the heart of the organisation, you will oversee the strategy for political change (with a particular focus on England and Wales).

You will:

• Provide strategic leadership for our campaigns, public affairs and intelligence functions (England & Wales).
• Lead organisational planning to ensure our advocacy is aligned, evidence-led and delivers maximum impact.
• Oversee the development of compelling campaigns to influence public opinion and drive legislative change.
• Ensure operational robustness, risk management and governance across all advocacy activities.
• Play a hands-on role developing our strategy for engagement with different press and broadcast media platforms and contributing to our capacity for delivering this work, supporting our Senior Communications Officer.
• Inspire and develop a talented team, line managing the Heads of Campaigns, Intelligence and Public Affairs.
• Work closely with colleagues across fundraising, marketing and senior leadership to ensure a unified approach.
• Support the CEO on strategic messaging, while they remain the organisation’s primary spokesperson.

This role is predominantly internally focused shaping the strategy, strengthening systems, and empowering teams with the evidence and direction needed to create effective advocacy. It is also an exceptional opportunity for someone aspiring to future executive leadership.

About you

We’re looking for someone who brings:

• Leadership experience in advocacy, campaigns, media or public affairs (ideally within the charity or campaigning sector).
• A deep understanding of political and legislative processes in England & Wales.
• Ability to lead multidisciplinary teams and drive cross-organisational planning.
• Strong strategic judgement with a track record of influencing policy or social change.
• Experience managing operational risk in complex or high-profile advocacy environments.
• Collaborative leadership style and the ability to inspire, motivate and mentor others.
• A passion for animal welfare and a commitment to creating meaningful, positive change.

Experience in animal welfare, environmental or social justice sectors — as well as existing political contacts — are welcome advantages.

Why join us?

At the League, you’ll be part of a courageous, committed and supportive organisation working every day to end animal cruelty. You’ll shape national debate, influence policy at the highest levels, and help secure a future where animals are protected and respected.

We understand the importance of a healthy work-life balance, enjoy flexible working arrangements, including options for compressed hours and remote work from day one. With 28 days (pro-rata) of annual leave, in addition to the public holidays, and a generous employer contribution of eight percent towards your pension scheme, we prioritise your well-being. Additionally, our benefits package includes discounts on shopping, electronics, hospitality and leisure. Find out more about working at the League. 

How to apply

To apply, please submit your CV and a short covering statement outlining how your experience aligns with the role, by 21 April 2026.

The interview process will include a 30-minute online introduction to our intelligence unit on Thursday 23 or Friday 24 April and an in-person interview at our Godalming Head Office on Tuesday 28 April or Thursday 30 April.

The League Against Cruel Sports is committed to inclusivity and diversity, and we welcome candidates from all backgrounds to apply.

We believe that together we can end animal cruelty in the name of sport. Join us in our purposeful mission to redefine what is acceptable and inspire positive change in animal welfare legislation.  

About Chapter One 

Chapter One's mission is to ensure that every child has 1:1 reading support at the time they need it most. We want a world in which all children have the literacy skills they need to thrive.

Our unique Online Reading Volunteer programme currently supports about 3,500 children a year. It pairs disadvantaged, struggling five to eight-year old (KS1) readers with reading support volunteers who come from over 180 local and national businesses. The volunteer task is very focused: readers commit 30 minutes a week to read with a child using a bespoke digital platform for an entire academic year. The results are transformative, boosting children's reading confidence and ability.

We have set ourselves ambitious targets and want to support 3,900 children by 2026/27, so this role, with responsibility managing, stewarding and nurturing our existing corporate partners, will be crucial to ensuring that we have sufficient volunteers and support to achieve this target. 2026 has been designated by the Government as the National Year of Reading, so we have a great opportunity to capitalise on this and secure business commitment for our work!

For more information about our programmes please visit our website. Please also take some time to visit our social media channels and watch our videos.

About the role 

Chapter One is seeking a proactive, energetic and enthusiastic Corporate Partnerships Officer to be an integral part of a team which aims to both maximise corporate income and deliver an excellent partner experience. 

Reporting to our Corporate Partnerships Manager, but also working closely with our Business Development Manager, you’ll support them both to deliver our annual volunteer targets and maintain our strong partner retention rate (currently 84%). This will involve supporting the account management of a portfolio of existing partners and the responsibility to nurture relationships to increase partner investment in Chapter One over time. The role involves collaborating across departments to ensure a seamless and positive experience for volunteers and partners.

This role represents a great opportunity for an early career professional to learn about charity-business partnerships in a dynamic, small charity which is flexible and agile.

Key Responsibilities 

Partner Stewardship

• As determined by the Corporate Partnerships Manager, lead the account management of a selected portfolio of corporate partners, achieving annual retention and growth targets for these partnerships.

• Focus, in all corporate partnership discussions, on maximising income and identifying opportunities to grow a partner’s support.

• Plan and conduct a regular cycle of partnership meetings, including mid and end of year reviews, proactively seeking out new opportunities that will maximise income and retain and grow partner support. 

• Support the Corporate Partnerships Manager to produce high quality written communications, reports and pitches as per the requirements of each partner, collaborating with the Data and Systems Officer and other teams as needed.

• Advocate effectively, with passion and enthusiasm, for Chapter One’s programmes in a variety of internal and external settings.

• Ensure, in conjunction with the HR and Finance Assistant, that partners are invoiced for their Chapter One donations accurately and in a timely manner. 

Partner/Volunteer Onboarding and Experience

• Work closely with the Corporate Partnerships Manager, Head of Corporate Partnerships and Volunteer Support Team to ensure that partner and volunteer onboarding is a smooth and positive experience. 

• Lead volunteer recruitment meetings as requested by partners, including presenting the programme to prospective volunteers and creating excitement and interest. 

• Alongside the Corporate Partnerships Manager, use internal systems to assign partner teams and volunteers to specific schools and ensure that their needs are met.

• Build proactive, supportive relationships with Volunteer Coordinators across partner organisations, providing timely, high-quality data and insights, and delivering an excellent partner experience to foster long lasting relationships.

• Work with Programme Manager team, Volunteer Support Team and IT team, to troubleshoot any issues that arise. 

• Support the Programme Management team to liaise with partner contacts about the organisation of in-person school/office visits and virtual meet and greets.

• Attend Chapter One’s internal Volunteer Experience group and Corporate Engagement Group.

Marketing and Communications

• Work with the Marketing and Communications team to ensure that companies and volunteers have access to an array of promotional assets and recruitment materials.

• Contribute content for the regular volunteer and corporate partner newsletters, including working with partners to gather volunteer testimonials and partner profiles.

• Encourage corporate partners and volunteers to promote Chapter One through their own social media and channels.

• Support the organisation of online and in person partner and volunteer recognition events.

General

• Oversee and maintain specific Account Management related processes, including stewardship plans, recording of activity on the Salesforce CRM and internal spreadsheets and platform databases.

• Regularly use Microsoft Excel / Google Sheets to analyse data and support decision-making.

• Conduct administrative duties as required to support the Head of Corporate Partnerships and Corporate Partnerships Manager.

• Attend conferences and events to represent Chapter One and talk about its work to existing and potential new partners.

We are looking for some of the following attributes, though you might be more experienced in some areas than others: 

• .A commitment to Chapter One’s mission and values. 

• Experience of account management of Corporate Partnerships or equivalent relationship-based roles in a fundraising, events, sales or marketing environment

• An ability to create compelling written pitches, ensuring messaging and brand are consistent 

• Outstanding presentation skills, with the ability to excite and inspire an audience 

• Excellent interpersonal skills with the ability to build relationships with business professionals at all levels 

• Excellent organisational skills and attention to detail 

• An understanding of CSR/social value and employee engagement 

• An understanding of social media platforms, particularly LinkedIn. 

• Able to take personal accountability for own workload and for delivery of targets 

• A ‘can do’ and flexible approach with an ability adapt to changing priorities 

• Awareness of the importance of data security best practice and GDPR regulations when processing a range of stakeholder data 

• Highly computer literate, particularly in Excel, with hands-on experience of using Google suite and platforms and tools such as Salesforce CRM, PowerPoint and more. 

You’ll be more successful in the role if you have: 

• Experience of using digital marketing platforms 

• Experience of working in the charity/non-profit sector 

How to Apply 

Please send your CV (maximum 2 A4 sides) and a covering letter via Charity Jobs. Your covering letter (maximum 1 side of A4) should: 

1) Detail your relevant experience, including clear examples.

2) Tell us about a partnership that you have initiated or been involved with and what you did to make it succeed. 

3) Tell us about how our organisational mission is in line with your values. 

Applications that fail to meet these criteria will automatically be discounted. We understand that you may use AI to help craft your application, but do remember that we will be looking for individuals who write a letter that stands out. We want you to have every opportunity to shine and to show us your talents - please let us know if there is anything we can do to make sure the assessment process works for you.

Chapter One is an Equal Opportunity Employer. We value and celebrate diversity in backgrounds and experience and are deliberate about the kind of inclusive teams we are building. Literacy is a universal concern, and we need people from all backgrounds to maximise our innovation, creativity and impact. We especially welcome applications from persons who have experienced disadvantage and/or from those who are of Black, Asian and Minority Ethnic communities who are currently underrepresented in the organisation.

Chapter One is committed to safeguarding children and young people. All post holders are subject to a satisfactory enhanced Disclosure and Barring Service disclosure. Copies of our Safeguarding Policy and Safer Recruitment Policy are available on request.

Senior Fundraising Manager (Major Giving)

Salary£49,321.55 per annum

LocationLondon/Hybrid

Weekly Hours35

The Vacancy

Job Title: Senior Fundraising Manager (Major Giving)

Location: London/Hybrid

Salary: £49,321.55 per annum

Weekly Hours: 35

Reference: YMC1095733

Join YMCA England & Wales as our next Senior Fundraising Manager (Major Giving) and play a crucial role in transforming the lives of young people. This is your chance to lead a vibrant fundraising initiative that makes a real difference!

About Us:

At YMCA England & Wales, we uplift vulnerable young people by providing them with safe homes, vital life skills, and the support they need to thrive. We’re all about fairness, opportunity, and collective action—join us in making a difference!

Your Role:

As our Senior Fundraising Manager, you’ll develop and execute an ambitious Major Giving strategy, building strong relationships with high-net-worth donors and engaging new prospects. Get ready to innovate with Giving Circles, Development Boards, and more!

What You'll Do:

- Cultivate and grow a portfolio of major donors.

- Host exclusive events and personal meetings to engage and inspire support.

- Create compelling proposals and impact reports that resonate with supporters.

- Collaborate with senior leaders and Trustees to strengthen relationships with philanthropists.

- Bring your strategic mindset to implement YMCA’s Major Giving Strategy.

About You:

You're a motivated and personable fundraising professional with a track record of securing five- and six-figure gifts. Your relationship management skills are top-notch, and you’re passionate about crafting unforgettable donor experiences. 

Why Join Us?

- Be part of a vibrant, growing fundraising team impacting young people's lives.

- Work for a charity that values collaboration and celebrates your contributions.

- Enjoy a competitive salary, excellent benefits, and opportunities for professional growth.

If you’re ready to make a real impact and promote a fun, friendly environment, we’d love to hear from you! Join us and help shape the future of young people across England & Wales!

To apply: please submit your CV and a cover letter outlining your suitability for the role

Our recruitment process is anonymised and candidates' names are hidden. We welcome and encourage job applications from people of all backgrounds. Safer recruitment is important to us and the successful applicant will be asked to provide two references. They will also be required to complete a safeguarding self-declaration, safeguarding training and undertake a DBS check.

Contract type

Permanent

Location

Whittington with some flexibility for remote working

Hours

Full time (37.5 hours per week) with flexibility to work evenings and weekends when required

Annual salary

Starting from C1 £27,355.42 with the ability to progress to C3 £30,308

Last day to apply

29/03/2026

Reporting to the Individual Giving Manager, the postholder will help deliver an ambitious programme, driving the recruitment, development, and retention of supporters across appeals, campaigns, lottery, and regular giving to generate sustainable income and lasting impact.

Knowledge and experience

Essential

·Experience in data management

·Knowledge of effective campaign or project planning

·Experience of researching and developing content for fundraising

·Experience of creating communications for a variety of audiences and channels

·Experience of analysing campaign results and using insight to optimise future campaigns

·Experience of collaborative working with multiple internal and external partners to deliver projects

·Proven track record of working to and achieving targets

Desirable

·Managing direct marketing campaigns in a charity environment

Values

·Exhibits our hospice values and behaviours

Skills

Essential

·Confidence using CRM systems

·Working to deadlines

·A creative thinker

·Data led

·Strong attention to detail

·Organised

·Excellent interpersonal and communication skills

·Effective Diary management

Personal Attributes

·Empathetic

·Team player

·Able to work under pressure

·Collaborative

·Ambassador for St Giles Hospice

Other requirements

·Valid driving licence

·Eligibility to work in the UK

·Please note that St Giles Hospice does not hold a sponsorship licence and is therefore unable to accept sponsorship requests

Just so you know:

This post is subject to a Disclose and Barring Service (DBS) check.

We may review applications before the application review date, however, if you apply after the application review date, your application may not be considered. We will accept applications until we have successfully filled the role; this may be earlier than the closing date.

If you have not heard within 14 days of the application close date, then please consider that your application has been unsuccessful at this time.

As part of your application your data will be managed in line with St Giles Hospice Privacy Policy and kept for 6 months. If you would like to see this in full, please visit our website for our Privacy Policy. This is in extension to Charity Job Privacy Policy.

Chief Executive Officer (CEO) – Team Domenica
Location: Brighton & Hove (hybrid; 2-3 days per week on-site)
Salary: Circa £85,000
Contract: Permanent, Full time

Could you lead a warm, community-centred charity that turns specialist education and hospitality enterprises into sustained employment for young people with learning disabilities?

About Team Domenica

Team Domenica exists to help young people with learning disabilities build independent, fulfilling lives through sustained employment. Founded in 2016 by Baroness Rosa Monckton, the charity combines a Department for Education-recognised Specialist Further Education college, employment coaching and long-term employer support to achieve unrivalled outcomes for young people with learning  disabilities - around 80% of programme graduates move into paid work.

Over the last decade the organisation has supported more than 200 candidates and built a portfolio of social enterprises that provide genuine workplace training: Café Domenica and a coffee roastery. Most excitingly, we have recently opening The North Star pub. The North Star is a purpose-acquired, prime-location commercial venture adjacent to the Royal Pavilion, operating as a full-scale hospitality business (circa £1.3m turnover) and functioning as a peerless, day-to-day training environment for candidates while contributing vital unrestricted income. Now that the pub is fully up and running, it presents a major opportunity for commercial development. Growth to date has been rapid and successful, but the organisation now needs a Chief Executive who will consolidate operational foundations, secure sustainable trading and fundraising, and protect the quality and culture that make Team Domenica distinctive as we prepare for further growth.

As our next Chief Executive, you will:

• Strategic Leadership & Direction - Set and deliver a strategy that balances growth, financial sustainability and strong employment outcomes for candidates.

• Commercial & Social Enterprise Performance - Lead the charity’s commercial enterprises, primarily The North Star pub, but also Café Domenica and the roastery - ensuring strong commercial performance and high-quality training opportunities.

• Fundraising & Income Growth - Diversify fundraising beyond founder-led networks, building sustainable income from trusts, corporates, major donors and individuals.

• Education & Programme Quality - Work with the Executive Director for Education to maintain high-quality, compliant specialist FE and supported internship provision.

• Organisational Leadership & Infrastructure - Strengthen operational foundations across finance, HR, systems and communications to support a growing, multi-site organisation.

• People & Culture - Provide visible leadership that supports staff, strengthens management and protects the charity’s candidate-centred culture.

• Partnerships & External Profile - Act as ambassador, building relationships with employers, partners and supporters to expand employment opportunities.

• Governance & Board Partnership - Work closely with trustees and the founder to strengthen governance and ensure long-term sustainability.

Who you are

• Seasoned senior leader with experience of running organisations of similar scale and complexity, including multi-site operations.

• Proven strategist with a strong track record of delivering organisational change, restructuring and sustainable growth.

• Confident commercial leader with P&L ownership and demonstrable success improving trading performance in hospitality, retail or other trading businesses.

• Experienced income generator in the charitable sector - trusts, major donors, corporate partnerships and individual giving.

• Credible and committed to specialist education and employment pathways for people with learning disabilities.

• Strong communicator and public spokesperson, comfortable with high-profile fundraising and stakeholder engagement.

• Financially literate, resilient and emotionally intelligent; visible, hands-on and pragmatic as a leader.
Desirable: direct hospitality experience, experience scaling social enterprises or knowledge of FE regulation/Ofsted would be advantageous.

Why Team Domenica?

• A proven, distinctive model that delivers real, long-term employment outcomes for young people with learning disabilities.

• A rare leadership role that combines mission-driven practice with commercial stewardship across cafés, a roastery and a training pub.

• Hybrid working with regular on-site engagement at Pavilion Buildings and social enterprise sites, offering visible day-to-day impact.

• The opportunity to shape national growth, with London the priority for careful expansion and a high-profile platform to influence practice nationally.

For full details of the role including how to apply, please download the full appointment brief. For an informal and confidential conversation about this position, please contact Jenny Hills at Harris Hill via the apply button with times to speak and (optional but appreciated) a CV or professional profile which will be treated with the strictest confidence.

Closing date for applications: 9am, Monday 6th April 2026

As leading charity recruitment specialists and a certified B Corp, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

Title: Partnerships Officer (Commissioned Services)

Reporting To: Partnerships Manager

Location: Hybrid, working from home and our office based in West London

Salary: XXXX
We aim to be transparent about remuneration at MHI. As a charitable organisation, salaries for this role are predetermined and not negotiable. Please consider the advertised salary before applying.

Hours of Work: 40 hours per week, inclusive of a daily 1 hour paid lunch break

Contract: Permanent

Benefits:

• 25 days annual leave per year, plus public holidays;
• Company electronic devices;
• Enhanced salary sacrifice pension scheme;
• Private health insurance after completion of probation;
• Eligibility for a Blue Light discount card.

Closing Date: 15th April 2026 at 5pm. We will be interviewing on a rolling basis and reserve the right to close the job advert early if we receive a high number of applicants.

Job Summary
Are you passionate about helping others and excited by the idea of building partnerships that make a real difference? We’re looking for a motivated and passionate Partnerships Officer to join our team at Mental Health Innovations (MHI). The charity behind Shout, the UK’s first free, confidential, 24/7 text service for anyone struggling to cope and The Mix.

This is a fantastic opportunity for someone who wants to join a well established partnership team   in a supporting role. You’ll join a small, friendly team that values curiosity, empathy and initiative. You’ll get hands-on experience across partnership coordination, communication and project management. You’ll have plenty of support and opportunities to grow your confidence along the way.

Key Responsibilities

• Support in the delivery of partnerships that fund and promote Shout and other MHI initiatives.
• Coordinate meetings, update records, track progress, and make sure partners get what they need on time.
• Onboard new commissioned partners, helping them feel supported and informed from day one, maintaining those relationships.
• Create reports, presentations and updates that show the impact of our partnerships and celebrate shared success.
• Work closely with colleagues in Marketing, Data, and Clinical to bring partnership work to life.
• Support our Income Team with other activities and projects relevant to the delivery of partnerships.
• Shadow experienced team members, take on increasing responsibility over time, and contribute ideas to improve ways of working. 

Person Specification

Essential Criteria

• Demonstrable experience working in a busy, fast-paced team environment, working on multiple priorities and meeting deadlines.
• Strong organisational skills with excellent attention to detail and the ability to manage competing tasks effectively.
• Confident communicator, both written and verbal, with the ability to build positive relationships with internal and external stakeholders.
• Experience using CRM systems and standard office software (e.g. Salesforce or Google Workspace), with the ability to learn new systems quickly.
• A proactive and self-motivated approach, with enthusiasm for identifying and developing new partnership opportunities.
• Willingness to learn and grow within a partnerships/fundraising environment.
• A genuine passion for mental health and alignment with our organisational values and mission.
• Ability to work independently while contributing positively to team objectives.
• Strong problem-solving skills and a solutions-focused mindset.
• Educated to A-level (or equivalent) as a minimum.

Desirable Criteria

• Experience working in the non-profit or charity sector.
• Experience in partnerships, fundraising, account management, or business development.
• Experience supporting income targets or working towards KPIs.
• Familiarity with digital marketing, campaign promotion, or stakeholder engagement.
• Understanding of safeguarding and data protection principles within a charitable context.
• Interest in mental health advocacy or previous experience in a mental health-related role.

Why you’ll love working here

• Purpose with impact: Every partnership you help deliver supports people in need of mental health help.
• Learning and growth: You’ll gain hands-on experience in partnerships, relationship management and project delivery - with plenty of guidance.
• Supportive culture: You’ll be part of a kind, collaborative team that values empathy, innovation and teamwork.
• Hybrid working: Enjoy flexibility while staying connected through regular London meetups.
• Exciting collaborations: Work alongside inspiring partners and see how creative ideas become real-world impact.
• This role is subject to eligibility to work in the UK, plus satisfactory background and reference checks. 

We understand that AI is increasingly part of everyday life, and you might choose to use it when putting together your application. While AI can be a helpful tool, we ask that anything you submit reflects your own skills, experiences, and perspective. We value authenticity and integrity, and we want to see what you uniquely bring to our team and why our mission resonates with you personally. 

We’re looking for an experienced, proactive fundraiser who can think strategically and deliver hands-on. Someone confident writing bids, building partnerships and spotting opportunities for growth.

This is a key role at a pivotal moment for AudioActive, offering the chance to build on strong foundations and shape a diverse, sustainable income model and power a team that is dedicated to empowering young people through music.

What you’ll do

• Lead and deliver AudioActive’s fundraising and development strategy
• Grow income across trusts & foundations, tenders, contracts and partnerships
• Write high-quality bids, proposals and pitches
• Develop new business partnerships aligned with our mission
• Build strong relationships with funders, partners and supporters
• Work closely with the CEO and team to align income with programmes
• Track performance, manage targets and identify new opportunities