HOURS: The equivalent of 3 days a week (21 hours) worked Wednesday, Thursday and Friday, including 1 evening per week

CONTRACT: Fixed term until March 2021

SALARY:NJC scale 24-27 £31518.86 – £34120.86 FTE (pro-rata

LOCATION: This post is currently remote and will move to office work in Islington London.

CLOSING DATE: 17th August, 9am

INTERVIEW DATE: 25th August

About Galop

Galop is the LGBT+ anti-violence charity, providing advice, support and advocacy to LGBT+ people who have experienced hate crime, domestic abuse and sexual violence. Galop also supports people who need help with the criminal justice system and is engaged on a strategic level to ensure issues affecting LGBT+ communities remain high on the agenda of commissioners, decision-makers and non-specialist service providers.

About the Role

The Assistant Manager role is a temporary position until the end of March 2021 and supports the Helpline Manager at a time of increasing demand for the service.

The main aim of the position is to be responsible for the day-to-day delivery of a safe and effective domestic violence and abuse helpline service for the LGBT+ community.

 To be considered for this post, you will need to demonstrate:

• Experience of helpline delivery services
• Experience of managing staff
• Experience of case work delivery or case work management
• An understanding of the issues affecting LGBT+ people experiencing domestic abuse

Galop actively welcomes applications from BAMER candidates and the Trans community.

Please note that there is a genuine occupational requirement under the Sexual Orientation Regulations 2003 for this post. It is considered essential that post holders have experience of LGBT+ needs, and the impact of discrimination as the Helpline is run for LGBT+ people experiencing domestic violence.

To apply, please download an application pack on our website and return it to the address listed. If you have any questions, please do get in touch. 

Are you passionate about supporting people online? Are you an excellent communicator online and on the phone? We are looking for an Online Support Manager to work with Aplastic Anaemia patients and their families and support them during challenging times. 

This is a 12 month fixed term contract, responding to our urgent needs during these exceptional times. 

We are looking for someone who can:

- Create content, moderate and manage our Facebook members group to an expert level
- Manage our knowledgeable and committed volunteers to deliver online support
- Spot opportunities to connect online and offline support and create a strategic overview of offer
- Connect and empathise with people online and on the phone - with truly excellent communication skills
- Create meaningful ways to involve our patients and their families in our evidence and advocacy work
- Develop this new role in response to learning more about the needs of our community 

We are seeking to appoint a Support Services Manager (Based in Deptford, London) to join our dedicated team!

Are you the experienced, flexible Support Services Manager we need?

This is an exciting opportunity to manage, develop and shape a high-quality team of staff and volunteers to deliver Stop Hate UK’s 24-Hour helplines and advocacy support services. The role also includes promoting and presenting the work of the Support Team and Stop Hate UK to a wide range of different agencies, services, multi-sector partnerships and communities. This will include the development and delivery of training to external bodies.

Are you ready for an exciting new challenge?

37 hrs. per week

Post type: Permanent

Salary: £33 916 per annum (inclusive of London Weighting)

An additional allowance is paid for participation in the Manager on Call Rota once the post holder is established in post

Closing date for this post is 9.00am on 25th August 2020.

Interviews likely to be held on 1st September 2020 by Zoom

Salary: £19,621 - £22,821 dependent on qualifications and experience.

Hours: 37 hours per week

With occasional weekends and evenings as and when the organisation requires (flexi-scheme available)

Fixed term contract to cover maternity leave

This role is subject to an enhanced DBS Check and Police Vetting 

We are looking for a highly motivated Children's Independent Sexual Violence Adviser to provide emotional and practical support to people who have experienced rape or sexual abuse; alongside a Helpline Adviser to provide support to victims of domestic abuse and sexual violence via the UAVA Public Helpline

Main purposes of the post

To provide pro-active services to children and young people (aged 0 – 18**) who have been victims of sexual abuse and/or rape within and outside the criminal justice system. Please note: this post is subject to successful Police and DBS checks 

a) Support the ISVA Team Leader and SV Service Manager to develop and maintain a safe, professional and accessible service. b) Ensure that the needs of clients are being addressed and that equal access to services is provided to all clients regardless of age, class, culture, language, race, religion and sexuality

c) Risk assess clients and help clients keep safe

d) Help clients access their rights that they are entitled to including access to health and other services that they require

e) Ensure that the CYP’s voice/wishes/feelings are considered throughout any process.

f) Provide support to parents/carers where appropriate

g) Monitor and keep clients/families informed of case progress h) To ensure that the support is working according to internal and multi-agency best practice guidelines.

** There is an expectation that you will have a proportion of adult clients on your caseload where demand on the service requires.

Main duties

1. Client work/service delivery

• Have a clear understanding of the myths and facts of sexual violence, rape trauma syndrome, the long-term mental health effects of sexual violence, self harm, suicidal feelings and attempts
• Ensure all children and young people referred to the service are contacted within 24 hours where possible, that risk assessments and support needs analysis are completed and individual service plans developed
• Ensure face to face, telephone, text and email support appropriate to need is provided to children and young people, their parents/guardians and their families, where appropriate, in a professional and supportive manner  Ensure contact with other agencies and services is well managed and referral and communication systems are regularly reviewed and updated to ensure they are effective
• Ensure child protection issues are dealt with through engagement with children and young people assaulted in a domestic setting, and child protection policies and procedures followed, whilst keeping the needs of the child/young person paramount.
• Explain the Criminal Justice System and Witness Services to clients, in particular procedures and their role and rights within the system, including access special measures.
• Ensure positive and constructive relationships are maintained with the police and Crown Prosecution Service (CPS) to the benefit of children and young people, their parents/guardians and their families and to ensure that the requirements of the Victims Code of Practice are being met.
• Liaise with the police and CPS on behalf of the client, with the client’s consent and adherence to confidentiality policy in relation to release of information. If local protocols can be agreed, keep the victim informed about case progress on behalf of the police in line with the requirements of the Victims Code of Practice.
• To participate in case conferences with the police, CPS and prosecuting barrister.
• Attend and make effective use of clinical supervision on a regular basis
• Work within a multi-agency setting to provide institutional advocacy for the rights of the CYP.
• Provide support and facilitate access to clients who have reported to the police, or referred to the service by a SARC, hospital or other organisation, if possible, within 24 hours of initial attendance for forensic examination or support, and subsequently as necessary until other support is identified or at the client’s request.
• If the client is assessed as high risk, refer on to MARAC/Children Services following locally agreed protocols and attend and participate in meetings and follow-up on actions agreed in meetings.
• Helping clients to access services to which they are entitled.
• To keep an up to date information knowledge base about appropriate and useful services to support clients who have a range of complex support needs. Liaising with team manager in developing referral routes and pathways as necessary.
• Help clients to develop their own support network and access appropriate therapeutic interventions  Explaining criminal sanctions, and if relevant, civil remedies and housing options to clients.
• Providing information and support in relation to Criminal Injuries Compensation.
• Where relevant (e.g. domestic violence cases), keep other agencies informed about important changes in client’s situation.
• Act in accordance with local policies to protect vulnerable adults.

Qualifications (Assessed by Application)

Essential:

A degree or recognised professional qualification in a related field (or alternatively a minimum of 3 years’ experience of working within the sexual violence or related field).

Experience of working with children and young people.

Desirable:

Recognised Accredited ISVA Qualification or equivalent professional qualification 

Adult and Young Person’s Independent Sexual Violence Advisers (ISVA) 

Salary: £19,621 - £22,221 dependent on qualifications and experience.

Hours: 37 hours per week

With occasional weekends and evenings as and when the organisation requires (flexi-scheme available)

This role is subject to an enhanced DBS Check and Police Vetting 

We are looking for three highly motivated Independent Sexual Violence Advisers to provide emotional and practical support to people who have experienced rape or sexual abuse; alongside a Helpline Adviser to provide support to victims of domestic abuse and sexual violence via the UAVA Public Helpline

Main purposes of the post; 

To provide pro-active services to adult victims of sexual violence within and outside the criminal justice to:

a) Risk assess clients and help clients keep safe

b) Ensure clients are aware of their options in relation to the recording and reporting of sexual assault

c) Help clients access their rights that they are entitled to including access to health and other services that they require

d) Monitor and keep clients informed of case progress

e) To ensure that the support is working to internal and multi-agency best practice guidelines; with the aim of increasing victim satisfaction, decreasing re-victimisation, ensuring victims have access to appropriate and timely support, explore reporting options and a reduction in victim withdrawals from the criminal justice process where appropriate

Main duties:

• To have a clear understanding of the myths and facts of sexual violence, rape trauma syndrome, the long term mental health effects of sexual violence, self-harm, suicidal feelings and attempts. 
• Work within a multi-agency setting to provide institutional advocacy for the rights of the client.
• Helping clients to access services to which they are entitled, e.g., through established referral pathways to sexual health follow-up services, making referrals to mental health services and local counseling organisations, assisting with the arrangement of child care and return to work or education as appropriate.
• To keep an up to date information knowledge base about appropriate and useful services to support clients who have a range of complex support needs. Liaising with team leader/service manager in developing referral routes and pathways as necessary.
• Providing face to face and telephone support (non-therapeutic) to clients and their supporters.
• Help clients to develop their own support network and access appropriate therapeutic interventions
• Explaining criminal sanctions, and if relevant, civil remedies and housing options to clients.
• Providing information and support in relation to Criminal Injuries Compensation.
• Where relevant (e.g. domestic violence cases), keep other agencies informed about important changes in client’s situation.
• Ensure child protection and vulnerable adult policies and procedures are followed at all times. 

Qualifications (Assessed by Application)

Essential:

A degree or recognised professional qualification in a related field (or alternatively a minimum of 3 years’ experience of working within the sexual violence or related field).

Desirable:

Recognised Accredited ISVA Qualification or equivalent professional qualification 

Specialist Male/LGBT Independent Sexual Violence Adviser (ISVA)

Salary: £19,621 - £22,221 dependent on qualifications and experience.

Hours: 37 hours per week

With occasional weekends and evenings as and when the organisation requires (flexi-scheme available)

This role is subject to an enhanced DBS Check and Police Vetting 

We are looking for a highly motivated Male/LGBT Independent Sexual Violence Adviser to provide emotional and practical support to people who have experienced rape or sexual abuse; alongside a Helpline Adviser to provide support to victims of domestic abuse and sexual violence via the UAVA Public Helpline

Main purposes of the post:

To provide pro-active services to adult victims of sexual violence within and outside the criminal justice to:

a) Risk assess clients and help clients keep safe

b) Ensure clients are aware of their options in relation to the recording and reporting of sexual assault

c) Help clients access their rights that they are entitled to including access to health and other services that they require

d) Monitor and keep clients informed of case progress e) To ensure that the support is working to internal and multi-agency best practice guidelines; with the aim of increasing victim satisfaction, decreasing re-victimisation, ensuring victims have access to appropriate and timely support, explore reporting options and a reduction in victim withdrawals from the criminal justice process where appropriate

Main duties:

• To have a clear understanding of the myths and facts of sexual violence, rape trauma syndrome, the long term mental health effects of sexual violence, self-harm, suicidal feelings and attempts.
• Work within a multi-agency setting to provide institutional advocacy for the rights of the client.
• Provide support and facilitate access to clients who have reported to the police, or referred to the service by a hospital or other organisation, if possible, within 24 hours of initial attendance for forensic examination or support, and subsequently as necessary until other support is identified or at the client’s request.
• Undertaking risk assessment and support needs analysis with client.
• Developing individual safety & support plans (SAS) to address risks/support needs of client.
• If assault was domestic violence related, liaise with the wider DV service. If the client is assessed as high risk, liaise with the IDVA and ensure a referral to MARAC is made following locally agreed protocols and attend and participate in meetings and follow-up on actions agreed in MARAC. 
• Helping clients to access services to which they are entitled, e.g., through established referral pathways to sexual health follow-up services, making referrals to mental health services and local counseling organisations, assisting with the arrangement of child care and return to work or education as appropriate.
• To keep an up to date information knowledge base about appropriate and useful services to support clients who have a range of complex support needs. Liaising with team leader/service manager in developing referral routes and pathways as necessary.
• Providing face to face and telephone support (non-therapeutic) to clients and their supporters.
• Help clients to develop their own support network and access appropriate therapeutic interventions
• Explaining criminal sanctions, and if relevant, civil remedies and housing options to clients.
• Providing information and support in relation to Criminal Injuries Compensation.
• Where relevant (e.g. domestic violence cases), keep other agencies informed about important changes in client’s situation.
• Ensure child protection and vulnerable adult policies and procedures are followed at all times. 

Qualifications (Assessed by Application)

Essential:

A degree or recognised professional qualification in a related field (or alternatively a minimum of 3 years’ experience of working within the sexual violence or related field).

Desirable:

Recognised Accredited ISVA Qualification or equivalent professional qualification 

Fundraising Administrator
Location: London, W10
Starting salary: £18000-£20000 per annum depending on experience, pro rata
Part time: 4 days a week, one-year contract initially
Hours of work: 28 hours per week

This is an exciting opportunity to work for two affiliated charities changing the outlook for people with scoliosis (curvature of the spine). SAUK’s aims are to provide advice, support, and information to people affected by scoliosis and their families and raise awareness of scoliosis amongst the general public and healthcare professionals. The BSRF is the only charity that exists solely to promote and fund research into the treatment of scoliosis in the UK. The BSRF also holds international symposiums to disseminate scoliosis research. You will also be expected to work for one day on the Scoliosis Campaign Fund (SCF) which is a joint fundraising venture between both the charities. 

Since we are a small team, you will learn how a small charity is run and be able to support those affected by the condition.

About the role:

We're looking for a Fundraising Administrator with some experience to administer internal and external fundraising events, help organise events, and provide support for individuals fundraising for us. You will also be expected to research funding opportunities and update fundraising spreadsheets and social media pages.

Other tasks will include keeping our specialist lists updated, helping organising patient meetings, assisting with organising the annual raffle, and supporting clients who call our Helpline. This is a role that requires an enthusiastic hands-on person who is empathetic to those facing scoliosis.

Knowledge and skills required

• Degree level or equivalent
• Ability to use social media
• Experience in fundraising preferred
• Good copywriting, editing, and proof-reading skills
• IT proficient (Microsoft Office)

Closing date: 9am, 10th of August

If you would like to apply for this position, please click the apply button and attach your CV and covering letter, it will be sent automatically to us. A job desciption has been attached to help with your application.

Applicants must be eligible to work in the UK.

No agencies please.

OPERATIONS MANAGER

Lifecentre, Chichester, West Sussex.

30 - 37 hours depending upon candidate

£30,000 - £36,000 per annum full time salary

Lifecentre is a medium sized charity that supports survivors of rape and sexual abuse across West Sussex.  We are recruiting an Operations Manager to join our team. Reporting directly to the CEO, this is an excellent opportunity to work for a great cause and gain leadership experience.

The Operations Manager will oversee key business support and operational activity, co-ordinating the office base to ensure that Lifecentre operates smoothly and in accordance with legal and professional standards. The role includes responsibility for: operational policies and procedures, client support team management, management of buildings and facilities, oversight of finance and payroll, GDPR and data management, oversight of IT systems, data management, Health & Safety, quality assurance and risk and compliance with Charity Governance.

You will provide leadership for the Operations Team and be responsible for delivery of quality, performance and continued improvement across the services, including looking externally to develop partnership opportunities to drive efficiencies whilst maintaining quality.

We are looking for a self-motivated person with initiative. The ability to prioritise their own work and that of their team is required. The ideal candidate will have office management experience, possessing excellent IT skills and have experience in use of all basic computer software including Microsoft Office. Excellent organisational skills are required and ability to set up efficient systems, including data management. Excellent communication and writing skills and the ability to multi-task are also required.  Good numeracy skills are essential.

This post could be considered as a full-time role for one individual meeting all competencies. Alternatively, we would consider a job share.

Lifecentre is a Christian Charity providing counselling services to survivors of rape and sexual abuse: 

Closing date for applications: midnight Wednesday 19 August 2020

Interviews: Wednesday 1 September 2020

Would you like to be part of our innovative, friendly & dynamic team?

Yellow Door provides a range of individual, group and family interventions for Adults, Children and Young People who have experienced or are at risk from Domestic or Sexual Abuse.

Client Services Support Officers

£18,206 to £23,614 FTE (depending on relevant experience)

Working hours negotiable but some early evening hours may be required.

37.5 hours per week (can be flexible)

Based: Highfield, Southampton

We are seeking flexible, highly motivated service support officers who share our values & passion for delivering the very best in Domestic & Sexual Abuse prevention & response for our clients.

You will have a clinical knowledge and/or similar experience to provide a timely and needs-led single point of access into our most appropriate client service/intervention for those seeking support.

Candidates will be confident communicators with strong customer service and administrative skills with an ability to be an accurate record keeper. Be highly motivated and enthusiastic with a ‘can do’ attitude to deliver to Yellow Door’s mission, vision and values.

Closing Date: 9.00am on Monday 10th August 2020

Interviews will be held: Tuesday 18th August 2020

Salary: £21,000 – £24,000 depending on experience
Hours per week: 37.5 full time (part time considered)
Type of contract: Fixed term / 31/03/2021 with possible extension
Responsible to: Advice Supervisor

Citizens Advice Hounslow is a well-established charity operating in the London Borough of Hounslow. Thanks to our amazing team of staff and volunteers, we support over 8,000 clients a year through our face to face, phone and digital services. However, in these difficult circumstances, we need to increase our resources to respond to the growing volume of people looking for advice and support.

We are seeking to appoint a Telephone Adviser to join our efficient Adviceline team and our UC Help to Claim telephone and digital service.

The role entails:

• Dealing with calls coming through from the “UC Help to Claim” helpline and the West & South West Adviceline number.
• Performing telephone assessments, establishing the clients’ needs and the best next step to help resolve the issues.
• Guiding capable callers through reliable information and empowering them with sufficient knowledge to tackle the problem themselves.
• Giving telephone advice and offering practical support to those who require it.

We are particularly looking for someone who is able to help people apply for Universal Credit, guiding them through the various steps.

This role is suitable for an adviser or an enthusiastic trainee adviser with good communication and digital skills, who is able to perform an eligibility check for welfare benefits like UC. Ideally, you will have completed the adviser training and be able to understand and calculate entitlement to welfare benefits.

For more details about the role, please download the Job Description and Person Specification.

How to apply: please email your CV and a cover letter explaining how you meet the Person Specification.

Closing date for applications:  Monday 10th August 2020
Interview dates: Thursday 13th and Friday 14th August 2020

We offer a range of employee benefits, including generous annual leave, pension contribution, and training and opportunities to continue your professional development. We consider applications from all applicants who meet the person specification irrespective of sex, gender reassignment, marriage or civil partnership status, pregnancy and maternity, sexual orientation, race, religion or belief, age, or disability.

Please note: we are unable to respond to applicants who have not been shortlisted. If you do not hear from us within 2 weeks from the closing date, it is likely that your application has not been successful

Quaker Social Action (QSA) is a charity, founded in 1867, which addresses poverty and social exclusion.

Down to Earth is a project dedicated to supporting and advocating on behalf of people who find themselves struggling to pay for a funeral. Down to Earth delivers free support via a national helpline and through online resources, explaining what is available and appropriate to each individual’s situation and personal beliefs, and ultimately helping clients to find a funeral that is both affordable and meaningful. As of July 2020, Down to Earth has helped over 4,600 clients. 

The main role of the development worker is to support clients directly, usually over the phone, but sometimes face to face. To do this well requires a very sensitive manner, as well as an ability to move practically through the options available to someone. This is a challenging area of work, but a deeply rewarding one and, as a development worker, you would be joining a small but dedicated team supporting people at an incredibly vulnerable time.

A further part of the role will be to support the development and administration of the Fair Funerals pledge. The pledge was established by QSA’s Fair Funerals campaign in 2014, and relaunched in 2020 by Down to Earth, as a way of improving price transparency within the UK funeral industry and providing customers with a map of funeral directors committed to helping customers on low-incomes. 

A part time, six month fixed term position is also available. Any candidates interested in this please apply and specify your interest in this role.

Visit our website to apply.

Fixed Term until July 2021 (with potential extension dependent on additional funding being secured).

Women and Girls Network (WGN) is looking for an experienced and dynamic Advice Caseworker to join our highly successful Advice Service. 

As an Advice Caseworker you will work from a woman-centred, trauma-informed and survivor-led integrated approach, providing advice and advocacy support for survivors of Violence Against Women and Girls (VAWG), supporting them through their healing journey.

This is a fast-paced role, delivered through an intersectional, anti-oppressive, black-feminist framework, which strives to address additional barriers and meet the diverse range of survivors needs.

You will be supported by a team of experienced practitioners and receive an ongoing package of specialist training and clinical supervision.

The successful candidate will have specialist knowledge in VAWG, as well as frontline experience of supporting survivors in an innovative and holistic way. They will also have excellent ability to communicate and engage with a wide range of people via different mediums.

This is a unique opportunity for an exceptional practitioner to join one of the leading specialist support services within the women sector, and play a pivotal role in the development and delivery of a service which improves responses, access and support to survivors of VAWG in London. If you have the required skills, and want to join this unique and innovative project, we would love to hear from you.

This role will initially be on a remote-working basis, changing to office-based (in Ealing) and involving some travel across London when circumstances allow.

WGN’s employee benefits include: 3% pension contribution, enhanced annual leave entitlement, access to accredited training and development opportunities & an Employee Assistance Programme.

Interviews are due to be held on: Friday 11th September 2020.

This post is subject to satisfactory references and a DBS Check.

WGN is an equal opportunities employer. The above post is exempt under the Equality Act 2010, Schedule 9 Part 1.

Women and Girls Network (WGN) is looking for an experienced and dynamic Advice Caseworker to join our highly successful Advice Service. 

You will work from a woman-centred, trauma-informed and survivor-led integrated approach, providing advice and advocacy support for survivors of Violence Against Women and Girls (VAWG), supporting them through their healing journey.

This is a fast-paced role, delivered through an intersectional, anti-oppressive, black-feminist framework, which strives to address additional barriers and meet the diverse range of survivors needs.

You will be supported by a team of experienced practitioners and receive an ongoing package of specialist training and clinical supervision.

The successful candidate will have specialist knowledge in VAWG, as well as frontline experience of supporting survivors in an innovative and holistic way. They will also have excellent ability to communicate and engage with a wide range of people via different mediums.

This is a unique opportunity for an exceptional practitioner to join one of the leading specialist support services within the women sector, and play a pivotal role in the development and delivery of a service which improves responses, access and support to survivors of VAWG in London. If you have the required skills, and want to join this unique and innovative project, we would love to hear from you.

This role will initially be on a remote-working basis, changing to office-based (in Ealing) and involving some travel across London when circumstances allow.

WGN’s employee benefits include: 3% pension contribution, enhanced annual leave entitlement, access to accredited training and development opportunities & an Employee Assistance Programme.

Interviews due to be held on: Friday 11th September 2020.

This post is subject to satisfactory references and a DBS Check.

WGN is an equal opportunities employer. The above post is exempt under the Equality Act 2010, Schedule 9 Part 1.

Fixed-Term until October 2021 – with potential extension (dependent on additional funding being secured).

The London Survivors Gateway (LSG) is an innovative project that is the first of its kind in London. It is a partnership of specialist sexual violence services in London comprising of the four Rape Crisis Centres, Galop, SurvivorsUK and The Havens that have come together to provide a unique single point of access into specialist sexual violence services.

The LSG is run by Navigators who support any survivor, aged 13 or above, to access long-term services including advice, advocacy, counselling and other services that they may require. It is a fast-paced role, providing timely and short-term interventions to address immediate needs whilst helping survivors to make decisions about the next steps in their healing journey.

Navigators work from a person centred, trauma informed and survivor led, integrated approach ensuring individualised care pathways that are rooted in empowerment and best practice. The work is delivered through a commitment to an anti-oppressive, feminist framework that strives to address additional barriers and meet the diverse range of survivors needs understanding the specific support needs of each survivor.

Navigators are supported by a team of experienced practitioners and receive an ongoing package of training and clinical supervision.

The successful candidate will provide holistic support that is innovative. They will have specialist knowledge in sexual violence as well as frontline experience supporting survivors. The successful candidate will have exceptional communication skills, strong IT skills and the ability to work in a fast-paced, telephone focused role. If you have these skills, and want to join this unique and innovative project, we would love to hear from you.

WGN’s employee benefits include: 3% pension contribution, enhanced leave entitlement and an Employee Assistance Scheme.

This role will initially be on a remote-working basis, changing to office-based (in Hammersmith and Fulham) when circumstances allow.

This post is subject to satisfactory references, DBS check and evidence of right to work in the UK.

WGN is an equal opportunities employer. The above post is exempt under the Equality Act 2010, Schedule 9, Part 1