Part-time 21 hours per week

This is an exciting opportunity for an Administrative Assistant to enable the effective delivery of services within the local area, co-ordinating and providing administrative support for service delivery. The post holder will be responsible for inputting data for specific reports and dealing with relevant enquiries from parents and professionals.

The successful candidate must have:

• Administrative experience (essential)
• Experience of dealing with confidential issues (essential)
• Commitment to equality of opportunity and commitment to safeguarding vulnerable adults and children (essential)
• Having grade A*- D or equivalent in maths and English GSCE (desirable)
• Experience of team-working
• Ability to organise and complete tasks that require attention to detail and accuracy
• Ability to plan and prioritise work
• Abiility to work on own initiative to solve problems.
• Excellent communication skills, both written and oral
• Good knowledge MS Word and Outlook.

Please ensure you address every criteria on the person specification on your supporting statement, preferably in order.

Please visit our website to obtain the job description, full person specification, application form and guidance. Please note that we only accept application forms. CVs will not be accepted

Closing Date: Tuesday, 21st January 2020

Interview Date:  Wednesday, 29th January 2020

Refuge is the UK’s largest provider of specialist services for victims of all forms of gender-based violence (domestic, sexual, so called ‘honour’ violence, modern slavery and human trafficking, prostitution, forced marriage, stalking and FGM). Every day we support over 6,500 women and children in our national network of services.  These include Independent Domestic, Sexual and Gender-based Violence Advocacy services (IDVAs/ISVAs and IGVAs), community outreach, specialist refuge accommodation, sanctuary services, culturally-specific services and the Freephone 24 Hour National Domestic Abuse Helpline. We advise Government and lobby hard to keep violence against women and girls high on the public agenda. We run award-winning prevention and public education campaigns, manage a busy press office and website, and we are an accredited training provider. We give a voice to the voiceless.

We are recruiting for a volunteer coordinator to train and support volunteers that that work closely along side helpline workers on the National Domestic Abuse Helpline. The post holder will work flexibly to meet the needs of volunteers assisting in maintaining 24 hour support over 7 days. The volunteer coordinator will  ensure that the combined resources of the volunteer team are appropriately deployed to meet the greatest need within the helpline at all times and assist in providing a service of telephone support, assistance and information to women, families and other callers experiencing domestic abuse

The post-holder will work as part of a management team with deputy managers and the helpline manager to plan and deliver the 24 hour helpline service in line with Refuge’s strategy. The volunteer co-ordinator will lead on the recruitment, induction, training and development of the volunteer team.

With a good standard of education, you will have a strong knowledge of domestic abuse issues together with the understanding the needs of callers to the National Domestic Abuse Helpline. You will be experienced in managing staff and volunteers and be experienced in working in a similar helpline or women’s centre environment.

With extensive experience of assessing the needs and risks to women and children, you will have demonstrable evidence of high level casework supervision skills and the ability to oversee and direct complex domestic violence casework ranging from child abuse to crisis intervention. The ability to remain calm and resilient is essential, as is an up-to-date knowledge of housing, criminal, civil and welfare rights legislation relating to domestic violence.

You will have strong written and verbal communication skills to write reports, deliver training and communicate with stakeholders in a clear and effective way. You will be able to use Microsoft Office to analyse statistics. With demonstrable knowledge of the safeguarding issues that might arise within a helpline setting, you will have a proven ability to ensure teams deliver outcomes successfully for funders. The successful manager will be expected to participate in the Helpline managers’ on-call rota.

Competitive salary offering annual progression within points of the salary grade, 28 days annual leave increasing to 30 days, pension scheme with People’s pension that includes a 6% Employer contribution, comprehensive EAP.

All candidates must demonstrate a commitment to the feminist values of empowerment and equality which underpin all of our work. Successful applicants will be expected to work within Refuge’s Values and Behaviour Framework and demonstrate these in their everyday work.”

Refuge is proud to be a leader in its field and an employer of choice with leading edge systems for supervision, quality management and development. We offer the first Regulated Qualifications Framework (RQF) accredited qualification for our profession. 

Please visit Refuge’s website for further details and other opportunities.

Closing Date: 26 January 2020

Interview Date: 05 February 2020

An enhanced Disclosure Barring Service (DBS) certificate will be required for this role.

Refuge is committed to quality, equality and diversity and welcomes applications from all sections of the community. This post however is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

No agencies please - as a charity we work hard to keep our costs down.

Reporting to the Director of RA Services, the Volunteer Engagement Coordinator will be a vital part of the NRAS team, working closely with membership and information & support teams as well as supporting Policy & Communications and Fundraising activities.  This role will be responsible for the recruitment, training and ongoing support to all volunteers in the various activities they undertake representing and supporting NRAS goals and aims. Online and face to face support will be required to motivate and manage the diverse group.

The Volunteer Engagement Coordinator will also have responsibility for distribution of regular communications to all volunteers to encourage and inspire their activities as well as acknowledging their achievements.

The post holder will oversee the charity’s groups’ activities across the UK and look to develop the group network further by empowering them to be local ambassadors for the society. There is administrative support NRAS office offers to the groups to help with their promotion of their activities and finance management.

The post holder will need to be organised, focused and member/volunteer oriented with how they work, sometimes managing competing deadlines. 

The VE Coordinator will be responsible for ensuring compliance with GDPR and ensure data and contact details are handled appropriately, updated as required and stored securely on Salesforce. 

Main Responsibilities

• Responsible for supporting all NRAS Groups across the UK with email promotions for meetings, updating the website, creating printed promotional material along with regular contact with Volunteer Group Leaders and supporting them with other requests as required.

• The Volunteer engagement coordinator will be responsible for maintaining and updating salesforce database to ensure for all communications relating to group or volunteering activities are accurately maintained in line with GDPR.

• Responsible for recruiting and managing all Volunteer applications for NRAS and JIA at NRAS and inducting and training new Volunteers.

• Responsible for managing and supporting the NRAS Volunteer Ambassador networks across the UK, establishing tasks and projects and setting up a Young Ambassadors programme.

• To set up a programme of presentations where volunteers will engage wit ha wide range of services and organisations such as NHS to promote the work of NRAS increasing access to the RA community, family and friends

• Responsible for finding and matching Volunteers to take part in numerous projects and events across the UK, ensuring volunteers are equipped and  fully briefed, maintaining communications between the stakeholders and volunteers.

• Work with the Information and Support Team to ensure their needs are being met with the Volunteers that are available for the Peer to Peer telephone support programme and New2RA Right Start, supporting them as required with further recruitment.  

• Work with the Director of Services, the National Patient Champion and the Youth and Family Services Manager to create an effective and robust volunteering strategy that will cover all areas of the charity and the requests for volunteer activity from the numerous external stakeholders.

• Work with the Head of RA Services, the National Patient Champion and the Youth and Family Services Manager to create online and some face to face training for new and existing NRAS Volunteers to build on our existing programmes.  

• To travel within the UK to help build and maintain relationships with NRAS Groups, Volunteers and stakeholders including rheumatology teams who support the local NRAS groups, identifying suitable volunteers ti further NRAS strategy aims and objectives.

• Responsible for adding NRAS Group attendee and Volunteer details to the NRAS database, ensure mailing lists are kept up to date and are compliant with GDPR.

• To ensure expenditure is kept within budget.

General

To participate in NRAS team training and contribute to team activities.

To attend regular team meetings and individual catchups.

To undertake any other duties as requested by a manager consistent with the role.

The role will involve working outside of Monday to Friday and 9-5, there will be travelling throughout UK.

To maintain a standard of dress that is appropriate to the role.

To maintain confidentiality at all times and ensure respect for all other members of staff.

To communicate effectively with all NRAS staff and volunteers.

Position in Organisation

The post holder will report to the Director of RA Services.

The post holder will work closely with:

• Director of RA Services
• NRAS Members, Groups and Volunteers
• The NRAS Helpline Team and the Publications and Information Resource Manager
• Rheumatology Health Professionals across the UK
• External industry contacts
• The Youth and Family Services Manager for JIA at NRAS

The post holder may also work with:

• The Trusts and Giving Manager
• The Trusts and Company Giving Fundraiser
• Policy and Communications Manager
• Membership Officer
• Marketing and Communications Team

Other Duties

• Regular travel (UK based) including overnight stays
• Out of hours working, potentially including occasional weekends
• Any other duties as requested by the SMT

Person Specification

Essential Qualifications - A level
Desirable Volunteer Management Qualification

Experience

• Work in a similar role managing volunteers in a charity setting

• Implementation of volunteer recruitment and training programmes

Knowledge and Skills

• Excellent written communication skills
• Excellent people skills
• Proficient use of databases
• Proficient use of Microsoft Office package

• Use of Salesforce database
• Understanding of MailChimp or other mass email marketing tool
• Understanding of the health environment
• Understanding of rheumatoid arthritis and its treatment

Personal Circumstances & Attributes

• Full driving licence and car owner
• Outgoing and friendly personality, able to communicate confidently with people of all levels, from health professionals to stakeholders and volunteers
• Ability to build and maintain positive relationships with volunteers and be a motivational influence
• Ability to work under pressure and to deadlines
• Ability to prioritise and manage multiple projects
• Highly motivated and committed
• Great attention to detail
• Flexible
• Team player
• Positive outlook and approach, can do attitude
• Ability to represent charity at external events
• Willingness to travel and work out of hours when required

Desirable - Confident presenter/speaker either in a training environment or at events

This role is based on a 35 hours per week flexible working hours to accommodate work requirements.

Location: Maidenhead, there is scope for the role to be based in another part of the UK with remote working and management systems.

Pharmacist Support – the pharmacy profession’s independent charity - is looking to recruit an experienced Operations Manager to play a pivotal role in the next phase of our development.

The role

The charity is looking for a highly motivated and experienced Operations Manager to join its Senior Management team as we embark on delivery of our exciting new five-year strategy.

As Operations Manager, you will oversee the service delivery team and work directly with volunteers and partner organisations to deliver support to our beneficiaries. In line with our strategy, you will help shape our future service offering and lead the development of a new volunteer strategy. You will ensure that we continue our communications with service users and partners, enabling the charity to continue to meet the changing needs of those in the profession.

As a member of the Senior Management team, you will be responsible for contributing to the strategic direction of the charity, ensuring it continues to deliver quality, impactful services. Your role will involve the management of supplier relationships and contracts, budgeting, the development and monitoring of relevant policies and procedures and line management of four members of staff, as well as volunteers.

What we’re looking for

We’re looking for a passionate, positive and dynamic individual who enjoys a challenging and varied role. Capable of balancing fast-paced operational requirements with a strategic approach, we are looking for someone who can empower and support their team to operate effectively. The successful applicant will have the ability to develop new initiatives focused on putting people first. They will be compassionate and fair and able to communicate effectively with a variety of people using a range of communications channels, initiate and manage a range of collaborative working relationships and meet challenging milestones.

About us

As a national charity Pharmacist Support provides free and confidential services to pharmacists and their families, former pharmacists and pharmacy students across GB. Support includes an information and enquiry service, stress helpline, wellbeing service, financial assistance, specialist advice in the areas of debt, benefits and employment law and addiction support. As a charity we listen, without judgement and encourage and empower people to create positive change. Each year we provide thousands of acts of support – we make good things happen.

How to apply

To apply for the above position, you must submit a completed application form (NB CVs will not be accepted).

We would be grateful if you could also complete the diversity monitoring form in order to ensure that our equal opportunities policy is adhered to.

Interviews will be held in Manchester on Tuesday 11th February 2020. Shortlisted candidates will be notified by Tuesday 4th February 2020.  

To download an application form and job description click on the links below. 

Applications can be sent via email or by post to:

Recruitment
Pharmacist Support
5th Floor
196 Deansgate
Manchester  M3 3WF

This role provides a great opportunity to join and lead a busy team of four, working towards eliminating cervical cancer through our local engagement programmes. The Health Engagement team engages with a range of stakeholders including women affected by cervical cancer and cell changes (abnormal cells) women and young people eligible for cervical screening including marginalised groups and HPV vaccination, primary and secondary health care professionals, and key heath influencers. We are evidenced based with everything we do and we hope that you will have a passion for health engagement and how it can be evaluated. 

The successful candidate will need to demonstrate their ability to manage a dynamic team, based in London, Glasgow and the West of Scotland. You will be a strong communicator, have proven success in building strong relationships with local health influencers and have experience in public health engagement. You will lead your team in initiating and achieving targets to support the charity to achieve its overall mission as well as increasing the charity's influence and its expertise through developing new relationships across the UK.

About the role

As Public Health Engagement Manager you will lead your team to develop the charity’s health engagement and outreach ambitions. This includes the successful oversight and completion of major projects funded by the Tampon Tax and Scottish Government.

You will show your influencing and partnership making skills with those who make decisions on investing in locally focussed work on cervical cancer and prevention such as CCG's, Cancer Alliances and Health Boards.

This role requires highly sophisticated interpersonal and influencing skills, with the ability to build rapport with a wide range of stakeholders including senior health influencers, partner providers, health professionals, operational staff, volunteers and service users.

The post holder will motivate and inspire our team, engaging staff and volunteers in the primary purpose of our organisation – delivering trustworthy information and education about cervical cancer and its prevention.

The Public Health Engagement team are a highly skilled, passionate and motivated group who fully understand their roles and are deeply committed to the work of Jo’s Cervical Cancer Trust.

To apply for this role please send a CV and a covering letter to Robert Music, Chief Executive. Further information can be found on our website. Applications without a covering letter will not be considered.

Closing date for application:  5pm on Friday 31st January 2020

1st Interview date: Monday 10th February 2020

2nd Interview date: Monday 17th February 2020

Bereavement Support Practitioner (Cheshire)
Hours: 37.5 hours per week
Salary: £24,000 per annum
Base: Ashley House, Widnes, Cheshire, WA8 7RD

Child Bereavement UK provides high quality child bereavement support for families and the professionals who support them, where a child of any age has died or a child is facing bereavement.

We are seeking to recruit a dedicated Bereavement Support Practitioner to join the established team in supporting children and young people who are bereaved, and parents bereaved of a baby or child.

Applicants should have a recognised, health, educational, social care, or counselling qualification, experience in working with children and families, excellent communication skills and be passionate about supporting bereaved families.

Closing Date: 9am, Monday 20 January 2020
Interview Date: Wednesday 29 January 2020

Application Process:

If you would like to apply for this position, please download the attached Job Description.
Click the apply button and attach your CV and a short covering letter detailing which post you are applying for and how your experience fits the role, it will be sent automatically to us. Applications without covering letters will not be considered.

No agencies please.

Be at the heart of improving the lives of people affected by mental illness. SANE is a leading UK Mental Health Charity. Our vision is of a time when no individual or family has to face the distress or isolation that results from coping with mental illness alone.

As the  Services Administrator,  you will  work closely with the service delivery team and be an integral part of ensuring our volunteer retention and recruitment programme enables us to support the thousands of people affected by mental illness who contact us for support every year. 

We are looking for an experienced and highly skilled administrator who would like to work in a mental health setting and join an organisation at an exciting time of organisational growth. 

If you are looking for an opportunity to use your skills and make a difference, and want to be part of a values led service, why not download our application pack for more information about the role and details of how to apply?

Community House, Bromley, with travel to other parts of Bromley or Greenwich and working from our premises in Greenwich as required.

Age UK Bromley & Greenwich is the leading voluntary sector provider of services for older people, working across both boroughs with a reputation for quality and innovation.

About the Role

Our Information and Advice service is a key part of all that we do at Age UK Bromley & Greenwich.  One of our busiest departments, Information and Advice is often the first contact that our customers have with us and this is an exciting time to join the charity as new projects are being undertaken to develop our services across Greenwich.

Our service provides much needed help and support to help older people in the Royal Borough of Greenwich remain as independent as possible and for our clients to enjoy a good quality of life by the provision of information, advice, counseling, advocacy, help claiming benefits and follow-up services.

About You

Age UK Bromley & Greenwich are looking to appoint an experienced information and advice manager to run our busy Information and Advice Service. The service offers free, impartial and confidential specialist advice on a wide range of issues to older people their families and carers.

You will have experience of working in an advice setting, providing quality assured information advice and guidance.

You will have experience of supervising both paid and volunteer staff, and have a good understanding of the issues relating to older people.

If you have a passion for delivering quality services, we would love to hear from you.

For further information about the role, the benefits of working for Age UK Bromley & Greenwich and to apply please visit our website.

Closing date: midnight, Sunday 2nd February 2020

Interview date: Friday 7th February 2020

Please note we do not accept CV applications.  No Agencies, thank you.

Dementia Advisor (Welsh Speaker)

(This advert is repeated in Welsh underneath the English text)

Alzheimer's Society is the UK's leading dementia charity. We provide information and support, improve care, fund research, and create lasting change for people affected by dementia.

Position: Dementia Advisor
Location: West Wales
Contract type: Full Time, Permanent
Hours: 35 per week
Salary: £19,964 to £20,770 depending on skills and experience

Closing date: 24 January 2020
Interview date: TBC

About the role:

We have developed an exciting and innovative new service delivery model ‘Dementia Connect’ which has 5 main elements:

- A specialist telephone-based information and navigation service
- A face to face service offering an increased level of support for more complex cases
- Self-management - our online community (Dementia Talking Point) and online service directory is always available
- Keeping in Touch Calls - a way of keeping in contact with service users as their journey with dementia progresses
- Side by Side - a volunteer led service to support people to undertake activities in the community
- This role is an Adviser working in our telephone-based service, you will be the first point of contact via phone, letter, email or social media, for people affected by dementia assessing their needs and identifying desired outcomes.

As a Dementia Adviser (Telephone) you will provide a highly responsive, individualised information and signposting service to people with a diagnosis of dementia as the first priority for the service and provide an extended information and signposting service to immediate carers, families and friends of the people who are referred to the service. You will be able to deliver this service in both Welsh and English.

You will have knowledge of working alongside volunteers and understand the valuable contribution volunteers bring to services whilst championing their inclusion in all that we deliver.

About you:

We are looking for someone who is fluent in both Welsh and English, possesses an NVQ level 3 or equivalent in a health and social care related subject has an understanding of the needs of people with dementia and their carers and has direct experience of working in a telephone and e-mail based service with active listening and questioning skills.

You will join a team of people who are passionate to improve the life opportunities of people living with dementia and those close to them; and who are committed to learning from and supporting each other.

You may have experience of the following: Dementia Adviser, Dementia Advisor, Care Assistant, Caseworker, Special Needs Assistant, Social Worker, Social Care, Community Care, Helpline Coordinator, Volunteering Officer, Support Worker, Mental Health, Dementia etc.

Am y rôl

Rydyn ni wedi datblygu model newydd o wasanaeth sydd yn gyffrous ac arloesol, sef ‘Cyswllt Dementia’, ac y mae yna 5 prif elfen:

- Gwasanaeth gwybodaeth a llywio arbenigol yn seiliedig ar y ffôn
- Gwasanaeth wyneb yn wyneb sy’n cynnig lefel cynyddol o gymorth i achosion mwy cymhleth
- Hunan-reolaeth- mae ein cymuned arlein (Pwynt Siarad Dementia) a gwasanaeth cyfeiriadur arlein ar gael bob amser
- Galwadau Cadw mewn Cysylltiad – ffordd o gadw mewn cysylltiad gyda defnyddwyr y gwasanaeth with i’w taith gyda dementia gynyddu
- Ochr yn ochr- gwasanaeth o dan arweiniad gwirfoddolwyr i gefnogi pobol i ymgymryd â gweithgareddau yn y gymuned
- Mae’r rôl hon yn Gynghorydd sy’n gweithio ar ein gwasanaeth ffôn, chi fydd y pwynt cyswllt cyntaf trwy’r ffôn, llythyr, ebost neu gyfrwng cymdeithasol, i bobol a effeithir gan ddementia yn asesu eu anghenion a nodi canlyniadau dymunol.

Fel Cynghorydd Dementia (Ffôn) fe fyddwch yn darparu gwybodaeth ymatebol cryf ac unigolaidd a chyfeirio gwasanaeth i bobol sydd a diagnosis o ddementia fel y flaenoriaeth i’r gwasanaeth a darparu gwasanaeth gwybodaeth estynedig a chyfeirio i ofalwyr agos, teuluoedd a ffrindiau y bobol y cyfeirir at y gwasanaeth. Fe fyddwch yn gallu cyflwyno y gwasanaeth hwn yn Gymraeg a Saesneg.

Bydd gennych wybodaeth am weithio ochr yn ochr â gwirfoddolwyr gyda dealltwriaeth o gyfraniad gwerthfawr gwirfoddolwyr a ddaw i’r gwasanaeth wrth hyrwyddo eu cynhwysiant yn y cyfan a gyflwynir.

Amdanoch chi

Rydyn ni’n chwilio am rywun sy’n rhugl yn y Gymraeg a’r Saesneg, yn meddu ar Lefel 3 NVQ neu’r cyffelyb mewn testun sy’n perthyn i iechyd a gofal cymdeithasol a dealltwriaeth o anghenion pobol gyda dementia a’u gofalwyr ac sydd â phrofiad uniongyrchol o weithio mewn gwasanaeth yn seiliedig ar y ffôn ac ebost gyda sgiliau gwrando a holi cadarn.

Fe fyddwch yn ymuno â th?m o bobol sy’n angerddol am well cyfleoedd bywyd i’r bobol sy’n byw gyda dementia a’r rheiny sy’n agos atynt, ac sy’n ymrwymedig i ddysgu oddi wrth ei gilydd a chefnogi ei gilydd.

Frontline Service Advisers

Full-time at 35 hours

Home Based, UK

Advisers: £21,000 - £25,000

GamCare is the leading national provider of information, advice, support and free treatment for the prevention and treatment of problem gambling. Our expert services are confidential and non-judgemental.

GamCare operate the National Gambling HelpLine to provide information, advice and support for anyone affected by problem gambling as well as providing free treatment across England, Scotland and Wales.

GamCare is now looking to recruit a Frontline Advisers on a full-time basis to work across our support services.

Advisers Key Responsibilities include:

• Providing empathic advice and support to callers via our Freephone HelpLine and web chat NetLine;
• Identifying appropriate clinical and non-clinical support including referral and signposting to other services;
• Undertaking Brief and Extended Brief Interventions;
• Ensuring safeguarding issues are managed effectively;
• Maintaining caller and call records on our database;
• Moderating our online Forum and Chatrooms.

You should have previous experience in working in a helpline or clinical/addiction setting. You should have excellent ICT skills. Training, supervision and a full CPD-programme is offered to staff.

The role is home-based; however, you will be required to attend training and update sessions in our offices in London. You will need to have a modern ICT set-up at home and access to an appropriate environment to deliver confidential support. 

We operate the National Gambling HelpLine 24 hours a day, 365 days a year. We are looking for people to work flexibly across several shifts, including weekend and evening work on a regular basis between 8am and midnight.

You will form part of an enthusiastic team working and committed to supporting those affected by problem gambling across Great Britain.

This post is subject to a Disclosure and Barring Service (DBS) check.

To apply, please go onto the GamCare website and complete an application form and Equal Opportunities Monitoring Survey.

If you would like acknowledgement that your application has been received, please ensure the application is attached and put the following subject in your email:

Job application: <name of vacancy>

Please note that if the subject is not correct, you may not receive a confirmation.

To discuss the role further please email Fiona Macleod (Senior Service Manager). Application forms forwarded to this email will not be accepted.

Previous applicants need not apply. Please note we do not accept CVs

GamCare is committed to processing your personal data fairly, lawfully and transparently in line with GDPR. For further information on GamCare’s recruitment privacy notice please refer to our website.

Closing date for applications is 17 February 2020.

Interviews are scheduled to take place in London.

Dementia Advisor

Alzheimer's Society is the UK's leading dementia charity. We provide information and support, improve care, fund research, and create lasting change for people affected by dementia.

Position: Dementia Adviser (Telephone)
Location: Warrington, Cheshire
Contract type: Permanent
Hours: 28 to 35 per week (variable during busy periods of high demand)
Salary: £19,964 to £20,770 depending on skills and experience

Closing date: 24 January 2020
Interview date: TBC

About the role:

We have developed an exciting and innovative new service delivery model ‘Dementia Connect’ which has 5 main elements:

- A specialist telephone-based information and navigation service
- A face to face service offering an increased level of support for more complex cases
- Self-management - our online community (Talking Point) and online service directory is always available
- Keeping in Touch Calls - a way of keeping in contact with service users as their journey with dementia progresses
- Side by Side - a volunteer led service to support people to undertake activities in the community
- This role is an Adviser working in our telephone-based service; you will be the first point of contact via phone, letter, email or social media, for people affected by dementia assessing their needs and identifying desired outcomes.

As a Dementia Adviser (Telephone) you will provide a highly responsive, individualised information and signposting service to people with a diagnosis of dementia as the first priority for the service and provide an extended information and signposting service to immediate carers, families and friends of the people who are referred to the service.

You will have knowledge of working alongside volunteers and understand the valuable contribution volunteers bring to services whilst championing their inclusion in all that we deliver.

Our service operates seven days a week and you will have the flexibility to support our service users across our working hours, which are currently Monday to Wednesday 9am-8pm, Thursday to Friday 9am – 5pm and Weekends 9am to 5pm.

About you:

We are looking for someone who possesses an NVQ level 3 or equivalent in a health and social care related subject has an understanding of the needs of people with dementia and their carers and has direct experience of working in a telephone and e-mail based service with active listening and questioning skills.

You will join a team of people who are passionate to improve the life opportunities of people living with dementia and those close to them; and who are committed to learning from and supporting each other.

You may have experience of the following: Dementia Adviser, Care Assistant, Caseworker, Special Needs Assistant, Social Worker, Social Care, Community Care, Helpline Coordinator, Volunteering Officer, Support Worker, Mental Health, Dementia, etc.

VSO is the world's leading international development organisation that works through volunteers to fight poverty. Working in 24 countries around the world, our unique role in international development is to place committed volunteers with carefully selected organisations where their skills can have the greatest impact. Our extraordinary volunteers live and work in some of the world's poorest communities. Sharing their unique skills and experience to generate new ideas and new ways of doing things, helping the communities they work in lift themselves out of poverty. We're not about delivering quick fixes, but instead we focus on long-lasting, sustainable change, that will impact generations to come. Join us and help us work towards our vision of a world without poverty.

Role overview

We are looking for a strategic powerhouse when it comes to education in development! Someone who can develop and grow our global portfolio in Education programming.

The post holder will manage and work with a globally dispersed team so excellent communication and relationship building skills are essential.

Skills, qualifications and experience

The successful candidate will have:
* Experience in influencing and delivering results cross-organisationally at senior level in large, complex development organization
* Experience of creating and maintaining a high performing, globally dispersed team
* Experience programme design, monitoring, evaluation, accountability and learning management and leadership

This is a fantastic time to join VSO as we look to scale up and deepen our impact across the developing world.

We also offer a range of additional benefits:
* A friendly and supportive office environment
* Opportunities for flexible working and working from home
* Professional development
* Employee and Volunteer Assistance Programme offering free, confidential support and guidance on a wide range of topics from money matters to legal issues, as well as counselling and a helpline.

At VSO we believe progress is only possible by working together. Whether you want to join us as an employee, or as a volunteer working in your own country, overseas or online, our selection process includes an assessment based on these core competencies:
* Ability to be open minded and respectful
* Ability to be resilient and adaptive to new situations
* Ability to facilitate positive change and build sustainable working relationships
* Ability to seek and share knowledge Equal Opportunities VSO promotes equal opportunities and values a diverse workforce.

Equal Opportunities

VSO promotes equal opportunities and values a diverse workforce.

Unfortunately we are unable to provide sponsorship for this position, so please ensure you have the right to work in one of the VSO locations.

VSO reserves the right to close this job early if we receive a sufficient number of applications.

Have you got what it takes to become part of a growing charity? Our volunteers support families and witnesses attending Inquests in 70 Coroner’s Courts throughout England and we continue to expand. The Coroners’ Courts Support Service is seeking an enthusiastic, energetic and highly organised Administrator to assist with all administration duties. Experience essential.

You will be based at our office in Pimlico, SW1 and work for 3 hours a day, 4 or 5 days a week (this could be flexible).

You will assist the Executive Assistant, Director, Coordinators and Trustees with their administrative duties.  Main duties will incluude:

• Administration of volunteer recruitment and retention – place adverts online, respond to emails from potential volunteers, send out Volunteer Application Packs, take up references and arrange exit interviews. Monitor responses and keep the Coordinators informed.
• Administration for volunteer trainings – circulating pre and post training material, contacting participants, organising list of attendees and printing name badges.
• Processing volunteer expense claims 
• Frequently updating contact lists, email distribution lists, lists of courts 
• Respond to enquires from members of the public

Pharmacist Support – the pharmacy profession’s independent charity – is looking to recruit an experienced Marketing and Communications Officer with a passion for creating positive impact.

You will help the charity drive forward our new approach to marketing and communications by contributing to the development and implementation of an innovative and effective strategy that builds on existing relationships and engages with new audiences. You will work with the Marketing & Communications Manager, Senior Fundraising Officer and services team to support the development and implementation of marketing campaigns that maximise the impact and profile of our work and build awareness, our supporter base and raise income.

You will oversee and analyse online tools to measure and evaluate the charity’s marketing and communications activities and ensure high-quality, accurate data and messaging, including case studies, infographics and imagery.

As Communications and Marketing Officer you will provide support across the charity and work on a variety of projects, events and campaigns. In addition, you will also support internal communications to ensure staff and volunteer engagement.

What we’re looking for

We are seeking a creative individual with excellent written and verbal communications skills, experience across the full marketing and communications mix and with a track record in partnership working.

The ideal candidate will have experience of working within a similar marketing and communications role, be compassionate and fair and able to communicate effectively with a variety of people using a range of communications channels. A strong working knowledge of social media platforms, and an enthusiastic, positive and organised approach to work is essential.

About us

As a national charity Pharmacist Support provides free and confidential services to pharmacists and their families, former pharmacists and pharmacy students across GB. Support includes an information and enquiry service, stress helpline, wellbeing service, financial assistance, specialist advice in the areas of debt, benefits and employment law and addiction support. As a charity we listen, without judgement and encourage and empower people to create positive change. Each year we provide thousands of acts of support – we make good things happen.

How to apply

To apply for the above position, you must submit a completed application form (NB CVs will not be accepted).

We would be grateful if you could also complete the diversity monitoring form in order to ensure that our equal opportunities policy is adhered to.

Interviews will be held in Manchester on Monday 24th February 2020. Shortlisted candidates will be notified by Monday 17th February 2020.  

To download an application form and job description click on the links below.