28 Family helpline volunteer volunteer volunteer roles

Job Description

Kent Sexual Assault & Abuse Service is dedicated to providing safe spaces where survivors of all forms of sexual violence across Kent and Medway, can access the high-quality, trauma-informed, specialist practical and therapeutic support that they need to recover from the impact of sexual violence and rebuild their lives. Having won and mobilised the Police & Crime Commissioner Kent Wide Independent Sexual Violence Advisor (ISVA)and Trauma Therapy contracts in April 2026, we are keen to extend our trustee board to ensure high quality, robust governance for our charity and support for the KSAAS team during this time of expansion.  We are seeking a Chair of Trustees to take over the leadership of the board when our current chair steps down in October.

KSAAS Chair of Trustees Responsibilities:

Leading the trustee board in providing robust, transparent and courageous governance for the charity, including ensuring the charity is fulfilling its mission, aims and values, setting the culture, strategic direction and strategic plan for the charity, approving the annual operations (business) plan, budget and safeguarding & risk management plans & monitoring these to ensure delivery, ensuring compliance to the ethical, legal, financial and safeguarding responsibilities of charities and trustees and ensuring compliance with contractual agreements and ensuring the charity holds itself accountable to its stakeholders and partners

Providing effective oversight of the Trustee Board through appropriate recruitment, screening, induction, training and support of trustees, ensuring trustee awareness and compliance with legal and regulatory requirements, ensure that the trustee board annually reviews its structure, effectiveness, delegations and key policies, and implements agreed changes as necessary.

Ensuring effective strategic and operational leadership of the charity by working with the Board to approve a scheme of delegation and appraisal of the CEO, supporting, positively challenging and holding the CEO to account through line management processes, liaising with the CEO to arrange meetings and chairing Board meetings to ensure these are well run and focussed on delivering the charity's work, provision of appropriate training, support and wellbeing opportunities for staff & volunteers.

Act as a representative and spokesperson for the charity in collaboration with the management team and other trustees.

Knowledge and Skills

Essential: Leadership & management experience and experience of working in a charity or having a trustee or a similar role is essential.  Experience of one or more of the following is also essential: charity or business management, charity law or criminal law, ISVA work, counselling or therapy, data protection and management, equity and inclusion, financial management, fundraising or commissioning, governance, human resources, information technology, health and safety, marketing and communications, monitoring and evaluation, research and evaluation, strategic planning, sexual violence or VAWG work.

Commitment

The time commitment of a KSAAS trustee is estimated at 12 hours per month, comprising:

• Supervision and support for the Chief Executive Officer
• Six 2 hour board meetings per year (normally online in the evening, but some in person in Canterbury with prior arrangement)
• Annual general meeting (AGM) preparation & Attendance
• Time to read and reflect on reports and papers for meetings
• Attending an annual trustee away day and occasional training sessions
• Attending subcommittees when required

If you are interested in becoming a trustee with KSAAS, please see further details about the role and application process in the attached recruitment pack. 

We look forward to hearing from you.

The KSAAS Trustee Board

Fundraising volunteer

Our vision for volunteering

Volunteering is and always will be at the heart of Cats Protection. It is joyful and inclusive. As a charity, working in partnership, together we transform the lives of cats, people and communities.

The difference you will make to cats and people

As a charity we are able to help thousands of cats each year thanks to the generous donations we receive from members of the public. Our fundraising volunteers use their passion for cats and people to raise the vital funds needed to help more cats and kittens in need. As a fundraising volunteer we want to support you to fundraise in whatever way suits you best, whether that’s organising a fundraising event, fundraising online, promoting fundraising activities on social media, completing administration or supporting the development of new fundraising ideas! Whatever your skill set, this could be the role for you! 

You can expect us to

• Make you feel welcome, included and respected in line with our values and behaviours
• Support you in having a positive and impactful experience at Cats Protection
• Cover agreed out-of-pocket expenses in line with our Expenses Policy
• Provide you with access to learning, development and engagement opportunities

What we need from you

This is a really flexible role, you can choose what you’d like to get involved with, for example: 

• face-to-face fundraising. Organising or helping with fundraising events, running supermarket collections and fundraising stands, monitoring collection tins 

• online fundraising. Setting up online appeals and writing impactful cat case studies that maximise donations

• marketing. Spreading the word about our fundraising activities, for example on social media and with the local press  

• completing administration. Processing donations, sorting and recording donated goods, completing Gift Aid paperwork

● championing our work. Getting involved with developing new fundraising ideas and increasing community engagement

● photography. Capturing images of cats in care, cats we are helping, events and all things Cats Protection

Time expectation

This is a flexible role that can fit around your other commitments to suit you. You’ll be part of a team raising vital funds while having fun in the process!

You may be just the volunteer we’ve been looking for!

We are committed to building a diverse, compassionate and inclusive organisation where everyone can be themselves and do their best. We are courageous and compassionate in our purpose of helping people see the world through cats’ eyes. Together, we can make a difference. Together, we are all for cats. Join the UK’s leading cat welfare charity and help make a better life for cats, because life is better with cats

Fundraising events helper

Our vision for volunteering

Volunteering is and always will be at the heart of Cats Protection. It is joyful and inclusive. As a charity, working in partnership, together we transform the lives of cats, people and communities.

The difference you will make to cats and people

As a charity we can continue to help cats and kittens in need thanks to the donations we receive at fundraising events from generous members of the public. Our fundraising event helpers have the exciting and varied role of helping at local fundraising events - such as cakes sales, barn dances, quiz nights – and everything in between!

You can expect us to

• make you feel welcome, included and respected in line with our values and behaviours
• support you in having a positive and impactful experience at Cats Protection
• cover agreed out-of-pocket expenses in line with our Expenses Policy
• provide you with access to learning, development and engagement opportunities

What we need from you

You’ll be:

· help set up and/or man stalls at events

· help on collection days like supermarket collections events or street collections

· help at fundraising events such as quiz nights, cake sales and dances

· promoting a professional image of Cats Protection at events

Time expectation

This role is really flexible! You could choose to volunteer at one event for a couple of hours or attend multiple fundraising events.

We’ll keep you up to date with upcoming local events where volunteers are needed. You’ll then be able to choose which events you’d like to volunteer at and how many hours you’d like to give. However much time you can give, your contribution will help raise much needed funds to continue the work of Cats Protection.

You may be just the volunteer we’ve been looking for!

We are committed to building a diverse, compassionate and inclusive organisation where everyone can be themselves and do their best. We are courageous and compassionate in our purpose of helping people see the world through cats’ eyes. Together, we can make a difference. Together, we are all for cats. Join the UK’s leading cat welfare charity and help make a better life for cats, because life is better with cats.

Fundraising volunteer

Our vision for volunteering

Volunteering is and always will be at the heart of Cats Protection. It is joyful and inclusive. As a charity, working in partnership, together we transform the lives of cats, people and communities.

The difference you will make to cats and people

As a charity we are able to help thousands of cats each year thanks to the generous donations we receive from members of the public. Our fundraising volunteers use their passion for cats and people to raise the vital funds needed to help more cats and kittens in need. As a fundraising volunteer we want to support you to fundraise in whatever way suits you best, whether that’s organising a fundraising event, fundraising online, promoting fundraising activities on social media, completing administration or supporting the development of new fundraising ideas! Whatever your skill set, this could be the role for you! 

You can expect us to

• Make you feel welcome, included and respected in line with our values and behaviours
• Support you in having a positive and impactful experience at Cats Protection
• Cover agreed out-of-pocket expenses in line with our Expenses Policy
• Provide you with access to learning, development and engagement opportunities

What we need from you

This is a really flexible role, you can choose what you’d like to get involved with, for example: 

• face-to-face fundraising. Organising or helping with fundraising events, running supermarket collections and fundraising stands, monitoring collection tins 

• online fundraising. Setting up online appeals and writing impactful cat case studies that maximise donations

• marketing. Spreading the word about our fundraising activities, for example on social media and with the local press  

• completing administration. Processing donations, sorting and recording donated goods, completing Gift Aid paperwork

● championing our work. Getting involved with developing new fundraising ideas and increasing community engagement

● photography. Capturing images of cats in care, cats we are helping, events and all things Cats Protection

Time expectation

This is a flexible role that can fit around your other commitments to suit you. You’ll be part of a team raising vital funds while having fun in the process!

You may be just the volunteer we’ve been looking for!

We are committed to building a diverse, compassionate and inclusive organisation where everyone can be themselves and do their best. We are courageous and compassionate in our purpose of helping people see the world through cats’ eyes. Together, we can make a difference. Together, we are all for cats. Join the UK’s leading cat welfare charity and help make a better life for cats, because life is better with cats

Fundraising volunteer

Our vision for volunteering

Volunteering is and always will be at the heart of Cats Protection. It is joyful and inclusive. As a charity, working in partnership, together we transform the lives of cats, people and communities.

The difference you will make to cats and people

As a charity we are able to help thousands of cats each year thanks to the generous donations we receive from members of the public. Our fundraising volunteers use their passion for cats and people to raise the vital funds needed to help more cats and kittens in need. As a fundraising volunteer we want to support you to fundraise in whatever way suits you best, whether that’s organising a fundraising event, fundraising online, promoting fundraising activities on social media, completing administration or supporting the development of new fundraising ideas! Whatever your skill set, this could be the role for you! 

You can expect us to

• Make you feel welcome, included and respected in line with our values and behaviours
• Support you in having a positive and impactful experience at Cats Protection
• Cover agreed out-of-pocket expenses in line with our Expenses Policy
• Provide you with access to learning, development and engagement opportunities

What we need from you

This is a eally flexible role, you can choose what you’d like to get involved with, for example: 

• face-to-face fundraising. Organising or helping with fundraising events, running supermarket collections and fundraising stands, monitoring collection tins 

• online fundraising. Setting up online appeals and writing impactful cat case studies that maximise donations

• marketing. Spreading the word about our fundraising activities, for example on social media and with the local press  

• completing administration. Processing donations, sorting and recording donated goods, completing Gift Aid paperwork

● championing our work. Getting involved with developing new fundraising ideas and increasing community engagement

● photography. Capturing images of cats in care, cats we are helping, events and all things Cats Protection

Time expectation

This is a flexible role that can fit around your other commitments to suit you. You’ll be part of a team raising vital funds while having fun in the process!

You may be just the volunteer we’ve been looking for!

We are committed to building a diverse, compassionate and inclusive organisation where everyone can be themselves and do their best. We are courageous and compassionate in our purpose of helping people see the world through cats’ eyes. Together, we can make a difference. Together, we are all for cats. Join the UK’s leading cat welfare charity and help make a better life for cats, because life is better with cats

We’re looking for three Support Group Volunteer over the age of 18 years old, based in Scotland.

You’ll be volunteering fortnightly Thursday between 10:30am and 11:30am plus additional time for volunteer team meetings and training.

As a support group volunteer, you will help with the running of the group. The role is designed to suit the needs of the group, and the skills of people offering support. If you enjoy getting to know your community, working with others and making a real difference then this is the role for you.

The volunteer will be

· A people person, with good listening skills

· A great communicator who enjoys meeting new people

· Good at putting people at ease

· Reliable and organised

· Passionate about supporting people affected by stroke

· IT literate, have good administrative and record keeping skills and be able to follow relevant policies

A protection of Vulnerable Groups (PVG) check is required for this role.

Fundraising team leader volunteer

Our vision for volunteering

Volunteering is and always will be at the heart of Cats Protection. It is joyful and inclusive. As a charity, working in partnership, together we transform the lives of cats, people and communities.

The difference you will make to cats and people

As a charity we are able to help thousands of cats each year thanks to the generous donations we receive from members of the public. Our fundraising team leaders have the exciting and varied role of inspiring our fundraising volunteers to plan and deliver local fundraising events. Using their passion and imagination, they oversee a small team of fundraising volunteers who come together to raise the vital funds needed to cover costs such as veterinary bills and food. Our fundraising team leaders support their team of volunteers in all aspects of their roles, making sure our volunteers are happy, confident and supported.

You can expect us to

• make you feel welcome, included and respected in line with our values and behaviours
• support you in having a positive and impactful experience at Cats Protection
• cover agreed out-of-pocket expenses in line with our Expenses Policy
• provide you with access to learning, development and engagement opportunities

What we need from you

You’ll be:

· supporting and encouraging a team of fundraising volunteers

· planning fundraising events and activities with your team

· allocating tasks before and during fundraising events

· keeping financial records from fundraising events

· encouraging and promoting a professional image of Cats Protection 

· following policies and guidelines and ensuring licences and permits are obtained for events

Time expectation

Our fundraising team leaders usually spend three to four hours per week in this role, which is flexible and can be shared by more than one volunteer if needed.

You may be just the volunteer we’ve been looking for!

We are committed to building a diverse, compassionate and inclusive organisation where everyone can be themselves and do their best. We are courageous and compassionate in our purpose of helping people see the world through cats’ eyes. Together, we can make a difference. Together, we are all for cats. Join the UK’s leading cat welfare charity and help make a better life for cats, because life is better with cats.

Fundraising events helper

Our vision for volunteering

Volunteering is and always will be at the heart of Cats Protection. It is joyful and inclusive. As a charity, working in partnership, together we transform the lives of cats, people and communities.

The difference you will make to cats and people

As a charity we can continue to help cats and kittens in need thanks to the donations we receive at fundraising events from generous members of the public. Our fundraising event helpers have the exciting and varied role of helping at local fundraising events - such as cakes sales, barn dances, quiz nights – and everything in between!

You can expect us to

• make you feel welcome, included and respected in line with our values and behaviours
• support you in having a positive and impactful experience at Cats Protection
• cover agreed out-of-pocket expenses in line with our Expenses Policy
• provide you with access to learning, development and engagement opportunities

What we need from you

You’ll be:

· help set up and/or man stalls at events

· help on collection days like supermarket collections events or street collections

· help at fundraising events such as quiz nights, cake sales and dances

· promoting a professional image of Cats Protection at events

Time expectation

This role is really flexible! You could choose to volunteer at one event for a couple of hours or attend multiple fundraising events.

We’ll keep you up to date with upcoming local events where volunteers are needed. You’ll then be able to choose which events you’d like to volunteer at and how many hours you’d like to give. However much time you can give, your contribution will help raise much needed funds to continue the work of Cats Protection.

You may be just the volunteer we’ve been looking for!

We are committed to building a diverse, compassionate and inclusive organisation where everyone can be themselves and do their best. We are courageous and compassionate in our purpose of helping people see the world through cats’ eyes. Together, we can make a difference. Together, we are all for cats. Join the UK’s leading cat welfare charity and help make a better life for cats, because life is better with cats.

Our vision for volunteering

Volunteering is and always will be at the heart of Cats Protection. It is joyful and inclusive. As a charity, working in partnership, together we transform the lives of cats, people and communities.

The difference you will make to cats and people

As a charity we are able to help thousands of cats each year thanks to the generous donations we receive from members of the public. Our fundraising team leaders have the exciting and varied role of inspiring our fundraising volunteers to plan and deliver local fundraising events. Using their passion and imagination, they oversee a small team of fundraising volunteers who come together to raise the vital funds needed to cover costs such as veterinary bills and food. Our fundraising team leaders support their team of volunteers in all aspects of their roles, making sure our volunteers are happy, confident and supported.

You can expect us to

• make you feel welcome, included and respected in line with our values and behaviours
• support you in having a positive and impactful experience at Cats Protection
• cover agreed out-of-pocket expenses in line with our Expenses Policy
• provide you with access to learning, development and engagement opportunities

What we need from you

You’ll be:

· supporting and encouraging a team of fundraising volunteers

· planning fundraising events and activities with your team

· allocating tasks before and during fundraising events

· keeping financial records from fundraising events

· encouraging and promoting a professional image of Cats Protection 

· following policies and guidelines and ensuring licences and permits are obtained for events

Time expectation

Our fundraising team leaders usually spend three to four hours per week in this role, which is flexible and can be shared by more than one volunteer if needed.

You may be just the volunteer we’ve been looking for!

We are committed to building a diverse, compassionate and inclusive organisation where everyone can be themselves and do their best. We are courageous and compassionate in our purpose of helping people see the world through cats’ eyes. Together, we can make a difference. Together, we are all for cats. Join the UK’s leading cat welfare charity and help make a better life for cats, because life is better with cats. 

Childline Volunteer Counsellor- Someone who wants to make a difference to children’s lives by being there to listen when they feel they have no one else to turn to. As a Childline counsellor, you’ll be there for young people and listen to them as they open up about whatever is worrying them, whether it’s bullying, abuse, self-harm or family relationships – you’ll be there to support them.

What you’ll do

You’ll volunteer in our Leeds Childline base, offering counselling support to children and young people over the phone or through our 1-2-1 online chat. Your supervisor will help you develop and evaluate your counselling skills. After your initial training, you will be able to help young people as well as identify when a child or young person may be at risk, but don’t worry a supervisor will be on hand to give you plenty of support.

What you’ll get

You’ll receive training sessions over 12 weeks to prepare you for the role. When you start your regular shifts, a supervisor will be around all times to support you. Every shift includes a briefing and debriefing alongside other volunteers. Supervisors will also give you regular one-to-one support and group supervisions.

What we’ll need from you

Signing up to be a Childline counsellor is a big commitment and requires lots of training so, we do ask people to stay in the role for a minimum of one year.

We’ll also need to do some routine safeguarding checks, including an enhanced criminal record check and at least two satisfactory references with at least one covering a period of five years or more with no gaps. It’s nothing to worry about, and we can answer any questions you have about this.

Who’s right for the role?

While we think this role is suitable for a whole range of people, we are particularly looking for those with the following qualities and experience.

• Passionate about helping young people and children
• Great communication skills
• Empathetic and perceptive
• able to think on your feet
• works well within a team
• emotional resilience

Why volunteer with us?

Not only will you gain valuable experience throughout your volunteering journey, you’ll also have access to useful resources including a catalogue of online training, discount portal and NSPCC inMind – an online mindfulness resource.

You’ll be fully supported throughout your volunteer journey with us and will have a dedicated key contact should you have any questions along the way.

We're looking for Initial Contact Advisers across our offices in South West Surrey: Cranleigh, Farnham, Godalming, Guildford, Haslemere. 

What will you do?
● complete an introduction to Citizens Advice and training for your role
● talk to clients over the phone, face to face, or online to explore whatproblems they’ve come for help with
● assess clients capacity and the level of help they need, to decide nextsteps
● find information about the clients’ problems and help them to understandtheir options
● identify when a client needs more in depth help than you can give at initialcontact, and make an appointment for them to come back
● write a summary of the clients’ problems and what action you’ve taken
● look out for problems’ that are common, or are unfair, and write a shortreport about the problem or a letter to an elected official like an MP, AMor local councillor.

Some examples of what you could do:
● help a client with rent arrears find how to get help with their rent, andtake the first steps to secure their housing
● help someone with debts work out a reasonable amount to pay back, andmake a phonecall to an organisation they owe money to.
● explore what benefits a client is entitled to and to take the first steps inmaking a benefit claim.

What’s in it for you?
● make a real difference to people’s lives
● learn about a range of issues such as benefits, debt, employment and housing
● build on valuable skills such as communication, listening and analysing
● increase your employability
● work with a range of different people, independently and in a team.
● have a positive impact in your community.

And we’ll reimburse your travel expenses too.

What do you need to have?
You don’t need specific qualifications or skills but you’ll need to:
● be friendly and approachable
● be non-judgmental and respect views, values and cultures that are different to your own
● have good listening skills
● have excellent verbal and written communication skills
● have good maths and IT skills
● be able to understand information and explain it to others
● be willing to learn about and follow the Citizens Advice aims, principles and policies, including confidentiality and data protection
● be willing to undertake training in your role

How much time do you need to give?
Ideally we ask for 6 hours per week, which can be over one day or spread over two days, for at least 6 months.

Valuing inclusion
Our volunteers come from a range of backgrounds and we particularly welcome applications from racially minoritised people/people of colour, disabled people, people with physical or mental health conditions, LGBTQ+ and non-binary people.

If you are interested in becoming an assessor and would like to discuss flexibility around location, time, ‘what you will do’ and how we can support you please contact us.

Contact details
To apply, please fill out a Volunteer Application Form.

Job Description

Kent Sexual Assault & Abuse Service is dedicated to providing safe spaces where survivors of all forms of sexual violence across Kent and Medway, can access the high-quality, trauma-informed, specialist practical and therapeutic support that they need to recover from the impact of sexual violence and rebuild their lives. Having won and mobilised the Police & Crime Commissioner Kent Wide Independent Sexual Violence Advisor (ISVA)and Trauma Therapy contracts in April 2026, we are keen to extend our trustee board to ensure high quality, robust governance for our charity and support for the KSAAS team during this time of expansion. 

Key Functions of the Trustee Board Include:

• Ensuring compliance to KSAAS’s governing document (constitution), charity law and any other relevant legislation and regulations.

• Providing robust, evidence based strategic direction to KSAAS in collaboration with KSAAS Management Team, by reviewing the mission, vision, values, goals, targets, performance and the long-term strategy of the charity.

• Ensuring effective and efficient operation of the charity through oversight of the policies, procedures and systems.

• Ensuring that KSAAS pursues its objects as set out in its governing document and applies its resources exclusively to the pursuance of these objects.

• Ensuring the financial stability and accountability of KSAAS and protecting and managing KSAAS’s funds, estate and property.

• Ensuring KSAAS robustly meets all safeguarding requirements.

• Using any specific skills, knowledge or experience to help the Trustee Board to make sound decisions in the best interest of the charity.

Knowledge and Skills

The knowledge and skills that are beneficial to our charity are included in the recruitment pack, but in particular, we are keen to hear from individuals who have experience of business management and development, human resources, finance management, fundraising, marketing and communications, IT, social media, ISVA or counselling work and safeguarding.  

Commitment

The time commitment of a KSAAS trustee is estimated at 2-4 hours per month, comprising:

• Six 2 hour board meetings per year (normally online in the evening, but some in person in Canterbury with prior arrangement)

• Attending the annual general meeting (AGM)

• Time to read and reflect on board papers & AGM Papers

• Attending an annual trustee away day and occasional training sessions

• Attending subcommittees when required

If you are interested in becoming a trustee with KSAAS, please see further details about the role and application process in the attached recruitment pack. 

We look forward to hearing from you.

The KSAAS Trustee Board