Health policy jobs

We're looking for an inspirational people person to join us as a Assistant Shop Manager in our Edinburgh Dalry shop. This is an exciting opportunity, and we'd like you to join us to help raise vital funds for homeless and badly housed people.

You will work closely with the Shop Manager to ensure the shop looks welcoming, visually appealing and the team of volunteers are motivated and keen to engage with customers and maximise sales.

About the role

You will assist the Shop Manager in the recruitment, support and development of a strong community focused shop team and empower them to maximise Shelter's income. Representing Shelter in your local community, ensuring that you and your team share your knowledge of Shelter's cause with customers, volunteers, donors and potential Shelter clients will also be important aspects of the role. You will always ensure a safe, clean, bright and happy environment for your team to work in and for your customers to shop in, in turn attracting potential donors and volunteers.

About you

You are a naturally energetic person with an enthusiasm for managing and empowering people. You know how to recruit and develop a team of volunteers, and your extraordinary motivational skills will enable you to inspire your team to increase sales and control costs. Above all, you are ready to take on a new challenge and have a keen interest in Shelter's cause.

Apply to be part of our team and be the change you want to see in society.

Benefits 

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

How to Apply

Please click ‘Apply for Job’ below. You are required to submit your work history and a supporting statement. Please provide specific examples of how you meet the criteria in the 'About you' section of this advert, following the STAR format, and ensure you demonstrate how you address the behaviours below throughout your responses:

• We prioritise diversity and have an inclusive and open mindset

Any applications submitted without a supporting statement will not be considered

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything,

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

Safeguarding statement

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Head of Communications

Salary: £60,000–£65,000 (depending on experience)
Location: Hybrid: role can be based out of Leeds/London with regular travel (8 days in per month), please state your home location on your CV
Contract: Full time

BookTrust is the UK’s largest children’s reading charity, supporting 1.4 million children and families each year. Working with partners across education, health, libraries and social care, the organisation focuses on reaching those who need support most, helping to tackle inequality and improve life chances through reading.

The role

BookTrust is seeking a Head of Communications to lead its strategic communications function at a pivotal moment, following the launch of its five-year strategy, Reading for a Brighter Future.

Reporting to the Director of Communications, the role leads an integrated approach across media, content, campaigns, internal communications and stakeholder engagement. The postholder will ensure a clear, consistent and audience-led voice, strengthening reputation, extending reach and increasing influence.

As a senior leader, the Head of Communications will advise the Executive Leadership Team on reputation, risk and organisational positioning, while leading a high-performing team and delivering impactful communications.

Key responsibilities

• Lead the development and delivery of the communications strategy
• Advise senior leadership on reputation and positioning
• Ensure a consistent, audience-led approach across all communications
• Oversee brand, messaging and storytelling
• Lead media relations, including high-profile coverage and crisis communications
• Set content priorities and ensure effective, insight-led delivery across channels
• Position BookTrust as a leading voice in children’s reading and social impact
• Support campaigns, advocacy and fundraising through compelling communications
• Lead and develop the communications team and manage resources effectively

Person specification

Essential:

• Significant senior communications leadership experience
• Proven track record of delivering integrated strategies
• Strong media relations and reputation management expertise
• Excellent writing and storytelling skills
• Experience advising senior stakeholders
• Team leadership and budget management experience
• Commitment to inclusive, audience-focused communication
• Passion for improving outcomes for children

Desirable:

• Experience in policy, advocacy or fundraising communications
• Professional membership (e.g. CIPR)
  
  How to Apply 
  To apply, please submit your CV demonstrating your suitability for this role by clicking the 'apply now' button.
  
  Please Note: All speculative/ direct CVs sent will be forwarded to The Talent Set for review. 
  
  Commitment to Diversity 
  The Talent Set are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, religion or belief, sex, sexual orientation, gender reassignment, marriage and civil partnership, pregnancy and maternity, disability, or age. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process. 

Are you an experienced complaints leader with the credibility and confidence to shape service standards, influence change and lead a high‑performing team in a regulated environment?

We’re looking for a Call Centre Complaints Team Leader to provide strong operational leadership across our hybrid complaints function, ensuring fair, timely and compliant resolution while championing excellent customer outcomes.

About the role

You’ll have end‑to‑end accountability for the performance, quality and continuous improvement of a large complaints team. Leading by example, you’ll embed a customer‑centred, values‑led culture where complex cases are handled with empathy, consistency and sound judgement, in line with our Complaints Policy and regulatory requirements, including Charity Commission standards.

A key part of the role is driving sustainable improvement. Using insight, root‑cause analysis and performance data, you’ll identify systemic issues, influence change across teams and implement measurable improvements that strengthen customer experience and reduce repeat complaints.

You’ll also act as a senior point of expertise for complaint handling, supporting customer‑facing teams through clear guidance, policy ownership and effective stakeholder engagement.

Key responsibilities

• Lead and develop a large hybrid complaints team, with clear accountability for KPIs, SLAs and service quality
• Act as the senior escalation point for complex, sensitive or high‑risk complaints
• Ensure consistent compliance with policy, regulatory and data‑protection requirements
• Oversee quality assurance, coaching and capability development
• Produce robust performance and regulatory reporting, using insight to drive improvement
• Build strong internal and external stakeholder relationships as a complaints subject‑matter expert

About you

You’ll bring:

• Extensive experience leading complaints or customer service teams in a regulated, high‑volume call centre environment
• Strong knowledge of complaint handling, governance and regulatory frameworks
• A confident, inclusive leadership style, with experience managing hybrid teams
• Advanced data, reporting and CRM capability, using insight to influence decisions and change
• A calm, authoritative and solution‑focused approach, particularly under pressure

If you’re motivated by service excellence, people leadership and driving meaningful organisational improvement, we’d love to hear from you.

Working arrangements

This is a hybrid role, where your work will be split between your home and at least one day per week, on average, in our Birmingham Office.

Location: Sheffield and covering one other location TBC

Salary: Grade 7 - £49,488 per annum

Closing date: Sunday 17th May 2026 at 11.30 pm

Full time - 35 hours per week 

Join Shelter as a Managing Housing Solicitor, in our mission to drive systemic change and fight for Justice.

If you are a dedicated Solicitor with specialist knowledge in housing and homelessness law, and a strong commitment to addressing the housing crisis we welcome you to apply for this role.

At a time when the housing emergency continues to deepen, your experience could help transform lives and challenge the systems that perpetuate injustice. Come and play a central role in our mission as a Managing Solicitor to lead a team to defend the right to a safe and secure home.

Working with Shelter means being part of a passionate team that believes a safe home is a fundamental right. Here, your legal skills don’t just change lives—they shape a fairer housing system.

About the role 

You will ensure you and your team will deliver high quality legal services and manage our Legal Aid Contract, with your main focus being on your own caseload and to manage and supervise the legal teams who are advocating for clients with housing issues, as well as bringing about systemic change. You will be dealing with personnel issues, providing professional support and supervision to your team, including but not limited to, independent file reviews (IFRs), time recording and good case management, as well as carrying your own caseload of housing litigation.

Contributing to the strategic direction of Shelter legal services nationally will be an important aspect of the role too, as will taking the lead on delivering strategic change aligned to Shelter’s strategy and ensuring Legal aid contract requirements and performance targets are met.

You will be able to identify test case opportunities to address systemic bad practice and so achieve change for a greater number of people and will work closely with the Head of Legal Services, the Hub Management Team and teams within Communications, Policy and Campaigns and Business Development. As a key member of the management team, you will also get to play your part in the management of our offices, including attending management team meetings and collaborating with other teams.

About you

1. You will be an experienced housing solicitor, court advocate, carrying your own caseload as well as managing and supervising others.

2.  You will have a minimum of 4 years post qualification legal practice experience

3. You will have supervisor status and have substantial knowledge of housing and homelessness law.

4. You are able to carry out research and policy analysis in the areas of housing, homeless and welfare law, produce reports and presentations.

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

About the team

Our legal Teams (Managing Solicitors, Solicitors, Legal Advisors and Trainees) are based throughout the England hubs, we are currently based in London, Plymouth, Dorset, Bristol, Norwich, Birmingham, Manchester, Merseyside, Lancashire, Sheffield and Newcastle.

Our teams are enthusiastic, driven and champions for fighting the housing injustice.  Our teams whilst generating an income also address the housing crisis.

Shelter Sheffield provide housing advice and support to people across the city, with a focus on emergency homelessness, intensive support for children and families, people experiencing domestic abuse and people with multiple and complex needs. A holistic approach is taken to help people deal with interrelated issues that can impact their ability to keep a home and work for systemic changes to prevent homelessness, supporting over 5000 people every year.

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything.

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

How to apply

Please submit your CV with a supporting statement with responses to the 'About You' points 1-4 outlined in the job description of no more than 1000 words total. Please provide specific examples following the STAR format and ensure you demonstrate how you address the behaviour below throughout your responses:

• We prioritise diversity and have an inclusive and open mindset

CVs without an accompanying supporting statement will not be considered.

Safeguarding Statement

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Recruitment Agencies

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

The Woodland Trust is looking for an Assistant Site Manager in the South East (Berkshire, Buckinghamshire and Oxfordshire). The role forms part of the Southeast Region’s Operations team and involve working closely with the two Site Managers responsible for Berkshire, Buckinghamshire and Oxfordshire. Together, you will support the management of the Woodland Trust’s sites across these three counties.

A company vehicle will be provided for this role. Please note that out Company Vehicle Policy is also under review as part of our Job Families and Contract Review project, so the eligibility criteria therein are subject to change in due course.

The Role:

• To assist in the delivery of landscape management works by supporting the management of site-based contracts, supervising contractors, managing and working alongside volunteers.
• To support the review of woodland management plans, including carrying out Woodland Ecological Condition Assessments and site surveys.
• To implement WT Health and Safety policy on sites, including tree safety inspections, site risk assessments, monitoring of work contractors and appropriate recording of visits.
• To support the Trust’s engagement with visitors and the communities at key sites across the 3 counties, and support across the SE region as required.
• To assist with the effective communication of estate-based information and stories, to support our local communication plans
• To ensure works adhere to FSC, FISA and Woodland Trust policies, standards and procedures.
• To assist other staff in delivering the WT’s business and projects on the estate, for example by supporting corporate and legacy events and VIP visits.
• To assist in delivering the WT’s business and projects on the estate, for example by supporting corporate and legacy events and VIP visits.
• To maintain effective and regular communication with site managers for Berkshire, Buckinghamshire and Oxfordshire, and to maintain an up-to-date record of activity.
• This is a homeworking position with a mix of home working and occasional site visits. Occasional travel to other offices and remote locations may also be required

The Candidate:

We are looking for candidates who have the following:

• You’ll have practical experience of land-based management in the forestry or nature conservation sector.
• Proven experience of community engagement and managing strong, inclusive relationships with volunteers to deliver effective engagement activity, ensuring best practice and safeguarding.
• Proven experience of contractor work, including having worked as a land-based contractor or working with external contractors, with an understanding of contractual requirements and site standards.
• Experience in being results focused - self-motivated, flexible and well organised, you will be able to demonstrate experience of prioritising and meeting targets to tight deadlines. You will have a ‘can do’ positive approach and be comfortable working independently and remotely, and able to respond and resolve to any site-specific issues as and when they arise, promptly.
• You’ll be IT literate, with MS Office experience, and proficient in the use of Apps on mobile devices.
• Proven communication skills, both verbal and written, and the ability to represent the WT, both internally and externally, in a professional, competent and positive manner.
• Qualified to HNC / Level 4 in forestry, countryside management, or a related field, or able to demonstrate equivalent relevant professional experience.
• A full driving licence and the ability to undertake regular travel across Berkshire, Buckinghamshire, Oxfordshire and other parts of the Southeast region.

Benefits & Wellbeing:

Joining our team means you'll be a big part of tackling environmental and climate issues. We take good care of our staff, offering support and training opportunities. We also offer:

• Enhanced Employer Pension
• Life Assurance
• Flexible & Hybrid Working Options
• Generous Annual Leave - 25 days + bank holidays (pro rata for part time)
• Buy and Sell Annual Leave
• Enhanced Parental Pay
• Employee Assistance Programme

About Us: The Woodland Trust is the UK’s leading woodland conservation charity.  We want to see a world where trees and woods thrive for people and nature. The Trust engages and inspires people to make their difference tackling the nature and climate crisis helping protect, restore and create our vital woods and trees. 

Commitment to Diversity & Inclusion: To achieve our vision of a world where woods and trees thrive for people and nature, we need to better reflect society and the communities we work in. All people, no matter their background, identity, ability, or circumstance, should benefit from trees.

People of colour and disabled people are currently under-represented across the environment and conservation sector. If you identify as a person of colour and/or disabled, we particularly encourage you to apply. Please contact us to discuss any additional support or adjustments you may need to complete your application.

Application Advice: For fairness we keep our candidates’ personal details hidden from the hiring managers, so they do not see your CV until shortlisting is completed. Make sure that your Personal Statement clearly shows how your skills and knowledge link to the specifications in the job description and you share with us your passion for the role.

Acceptable Use Policy - Artificial Intelligence (AI)
We understand that candidates may choose to use AI tools to support their job applications-for example, to help structure or edit written responses. We welcome the use of AI in this way, particularly where it helps improve accessibility, such as for neurodivergent applicants. However, we ask that any information submitted reflects your own experience, skills and understanding. During interviews, candidates are expected to respond independently without the use of AI tools.

Apply Now: If you're ready to make a difference and grow with us, send in your application today. We might close the job opening early if we get a lot of applications, so it's a good idea to apply soon. If we do close the advert early, and you have an application in process, we will email you prior to closing to give you time to complete.

First round interviews will be held via Microsoft Teams on the 1st June 2026.

At KCLSU, our vision is to create a future where every student has the opportunity to thrive. Together with our members, we are a union of students where individuals love their university experience, are involved in shaping the future, and have the power to make change and connect to each other. We work to achieve this in a way that is aligned to our values - Inclusive, Collaborative, Open and Brave. These values guide how we behave, and how we go about our work.

We are currently looking for a Student Voice Department Manager. You will lead the team and shape the strategic development and delivery of KCLSU’s student voice work, and your responsibilities will include:

• Working with Associate Director of Community Engagement, supporting the strategic development and lead the operational implementation of the KCLSU and KCL Student Voice Partnership Agreement.

• Leading the Student Voice team to deliver proactive and responsive student voice engagement, ensuring an effective annual cycle of activity and the agility to respond to emerging issues across KCLSU, King’s College London and the wider student movement. 

• Overseeing day-to-day engagement with Student Officers and Representatives, ensuring they can identify, prioritise and engage with both long-standing and emerging issues affecting student communities throughout the year.

• Providing day-to-day operational management for 4 direct reports.

To apply for this role, please complete an application form, including a personal statement detailing how your skills and experience meet the person specification. 

To be eligible for this role, you must:

• Be eligible to work in the UK, and provide proof of this (i.e. a passport or visa) when asked by KCLSU. Please note that KCLSU is unable to offer visa sponsorship. 
• Have a National Insurance number, or be in the process of applying for one. 
• Not be a trustee of King's College London Students' Union.

Location: London (The Dorfman Centre, 35 Park Crescent Mews West) - hybrid working with half the 2-3 days a week in the office

Interviews: 21/05

Employer: King's Trust International (not The King's Trust)

For more information or to apply, please click 'apply now' to be directed to our careers site.

Are you excited by the idea of managing major international development contracts that transform young people’s lives across Africa, Asia and the Caribbean?

King’s Trust International (KTI) is embarking on one of our most ambitious partnerships yet, a £2m, three-year collaboration with the Qatar Fund for Development (QFFD). Their support will power our global education programmes and help drive our mission to reach one million young people worldwide.

We’re looking for a QFFD Contract Manager who can lead this flagship partnership with confidence, clarity and creativity.

What you’ll do:

You’ll take charge of the end‑to‑end management of this high‑profile institutional grant, ensuring everything runs smoothly, reports shine, risks are spotted early, and growth opportunities are maximised. You’ll be the steady, trusted link between KTI and QFFD, keeping the partnership strong and impactful.

You’ll work closely with global delivery teams, MEL experts, finance colleagues, and in‑country partners to ensure every deadline is met and every requirement is delivered with excellence.

Why this role matters:

This isn’t just compliance.

This is influence, visibility and real-world impact.

You’ll be right at the heart of a major programme that improves education, builds core skills, and opens up opportunities for young people around the world.

We’re looking for someone who is:

• A confident manager of institutional funding contracts
• Great with budgets, reporting and donor compliance
• A relationship-builder who can collaborate across cultures and teams
• Proactive, organised and solutions-focused
• Motivated by meaningful, global impact

If you’re ready to take on a role with strategic importance, international reach and the chance to help shape a major global partnership — we’d love to hear from you.

Perks for working at The King’s Trust International:

• Great holiday package. 30 days annual leave entitlement, plus public holidays. Office closure the days between Christmas and New Year
• Fantastic Family leave. Receive 13 weeks full pay and 13 weeks half pay for maternity and adoption leave, and pro rata entitlement for shared parental leave. Receive 8 weeks' full pay for paternity leave.
• Flexible and agile working. Where operationally possible, you can work your hours that support a work-life balance, including compressed hours and hybrid-working (part office - part home-based) or working from home options.
• Benefits platform. Everything from health and financial wellbeing support to discounts on your favourite restaurants, shops and cinemas
• A free employee assistance programme (EAP) to support your mental wellbeing.
• KTI will contribute 5% of your salary to the workplace Pension Scheme
• Generous life assurance cover (4 x annual salary)
• In-house and external training opportunities are available throughout the year

King's Trust International is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. As part of this commitment, we undertake basic disclosure checks (or international equivalents) in accordance with the Codes of Practice for all roles within King’s Trust International, and for our roles working directly with young people, at an enhanced level. Having a criminal record will not automatically exclude applicants.

In further support of a Safeguarding First approach, we are signatories to the Misconduct Disclosure Scheme. The Scheme facilitates the sharing of misconduct data between employers. In line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms his/her/their understanding of these recruitment procedures.

We are committed to equitable work practices and believe in building a diverse organisation that is representative of and responsive to the needs of our young people and stakeholders. We welcome and encourage job applications from people of all backgrounds. We particularly welcome applications from Black, Asian, Mixed and other Ethnic candidates which are currently under-represented throughout King’s Trust International. As a disability confident employer, we will interview applicants who meet the essential criteria and who have declared a disability. Please let us know if you need any adjustments at the interview stage.

A NOTE FOR RECRUITMENT AGENCIES:

We prefer to hire people directly, but we do have a preferred supplier list for when we need a helping hand. We'll be in touch directly if we need you!

Req ID: 3955 

Housing Income Officer

We are seeking a proactive Housing Income Officer to manage resident accounts, reduce arrears and support customers to sustain their tenancies.

Position: Housing Income Officer
Salary: £34,381 London weighted or £30,386 regional
Location: London Stratford or Manchester Trafford with hybrid working
Hours: Full time, 35 hours per week
Contract: Fixed term up to 9 months
Closing Date: 11th May 2026
Interview Date: 18th May 2026
Start Date: 22nd June 2026

About the role
This is a fast paced, front line role where you will take ownership of a portfolio of resident accounts, working to reduce arrears and maximise income. You will be in regular contact with residents, negotiating repayment plans and making informed decisions to progress cases.

Key responsibilities include:

• Managing a portfolio of accounts to reduce arrears and minimise bad debt
• Negotiating and agreeing repayment plans in line with policies and pre court protocols
• Supporting residents to maximise income through signposting to relevant services
• Handling a high volume of inbound and outbound calls
• Taking appropriate recovery action including issuing notices
• Preparing cases for legal action and attending court where required
• Working collaboratively with colleagues to deliver a consistent and effective service

About you
You will be confident working in a busy environment and able to handle sensitive conversations with professionalism and empathy.

You will have:

• Experience in customer service within a fast paced and challenging setting
• Strong communication, listening and negotiation skills
• The ability to remain calm and resilient in difficult situations
• Excellent organisational skills with the ability to prioritise workloads
• Confidence in making sound decisions independently
• Experience in arrears management, income collection or debt recovery is desirable
• An understanding of welfare benefits and their impact on residents is desirable

About the organisation
The organisation is one of the UK’s leading housing associations, providing high quality homes to over 250,000 people across London, the South East and North West. They are committed to delivering excellent services, supporting diverse communities and creating an inclusive working environment where people can thrive.

They offer a range of benefits including a competitive pension, generous annual leave, health cash plan, life assurance and employee wellbeing support. Diversity and inclusion are central to their culture and they are committed to creating a fair and accessible recruitment process for all.

Other roles you may have experience of could include: Income Officer, Rent Officer, Arrears Officer, Customer Account Officer, Housing Officer, Debt Recovery Officer, Tenancy Sustainment Officer

Please note this role is advertised by the recruitment agency acting for the client – Not For Profit People.

Salary: £27,212.50 per annum

Location: Preston Furniture Shelter Shop

Contract: Permanent

Hours: Full time, 35 hours per week

Closing date: Sunday the 10th of May at 11:30pm

We're looking for an inspirational people person to join us as a Assistant Shop Manager in our Preston Furniture shop. This is an exciting opportunity, and we'd like you to join us to help raise vital funds for homeless and badly housed people.

You will work closely with the Shop Manager to ensure the shop looks welcoming, visually appealing and the team of volunteers are motivated and keen to engage with customers and maximise sales.

About the role

You will assist the Shop Manager in the recruitment, support and development of a strong community focused shop team and empower them to maximise Shelter's income. Representing Shelter in your local community, ensuring that you and your team share your knowledge of Shelter's cause with customers, volunteers, donors and potential Shelter clients will also be important aspects of the role. You will always ensure a safe, clean, bright and happy environment for your team to work in and for your customers to shop in, in turn attracting potential donors and volunteers.

About you

You are a naturally energetic person with an enthusiasm for managing and empowering people. You know how to recruit and develop a team of volunteers, and your extraordinary motivational skills will enable you to inspire your team to increase sales and control costs. Above all, you are ready to take on a new challenge and have a keen interest in Shelter's cause.

Apply to be part of our team and be the change you want to see in society.

Benefits 

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

How to Apply

Please click ‘Apply for Job’ below. You are required to submit a CV and a supporting statement. Please provide specific examples of how you meet the criteria in the 'About you' section of this advert, following the STAR format, and ensure you demonstrate how you address the behaviours below throughout your responses:

• We prioritise diversity and have an inclusive and open mindset

Any applications submitted without a supporting statement will not be considered

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything.

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

Safeguarding statement

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

This is a great opportunity to join our management team at Vauxhall City Farm, with a role combining overseeing daily café operations, events and bookings, and opportunities to develop catering and events, support income generation, and embed sustainable practices.

The role will take ownership of service standards, team development, and commercial performance, ensuring the café operates efficiently while delivering a consistently high-quality visitor experience. This role combines day to day operational leadership with longer term planning and performance management. 

Core working hours are Monday to Friday, 9am to 5pm with some evening and weekend work.

We are looking for the following attributes in candidates:

Essential:

● Minimum level 3 food hygiene and safety certification

● Personal License holder

● 2-3 years’ experience managing or supervising cafes or restaurants

● Good numeracy, literacy, and IT skills

● Excellent communication and interpersonal skills.

● Strong leadership skills with the ability to manage and motivate a team

● Ability to work independently and use initiative.

● Flexible and adaptable approach to work.

● Strong understanding of compliance requirements e.g. COSHH, HACCP, allergens etc

● Experience managing supplier relations and ordering schedules

● Commercial awareness regarding costs and performance

● Strong organisational skills with the ability to manage workloads and maintain accurate records.

● Ability to meet the physical requirements of the role.

Desirable:

● Experience operating Square POS

● Qualified first aider

● Experience working with SEN or vulnerable communities

● Experience of working in a community/ urban farm

Please apply by uploading your CV and a covering letter of more than 2-sides of A4 explaining how you meet the essential criteria on this application, and answering the following 3 questions:

1. What are your three favourite things about working in hospitality and why?
2. What things do you think distinguish a good manager from a great manager?
3. What would working at The Farm mean to you?

CLOSING DATE FOR APPLICATIONS: Friday 8th May at 12pm (we reserve the right to close to applications early).

INTERVIEW DATE: Tuesday 19th May 2026

DESIRED START DATE: On or before Monday 15th June 2026

This role is recruited under our safer recruitment policy, and will require two satisfactory references and the succesful candidate will have to undergo an enhanced DBS check.

Vauxhall City Farm is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. We encourage all qualified applicants to apply.

Supporter Helpdesk Officer

Salary: Grade 1.2 - £26,227.50 per annum pro rata + excellent benefits including 30 days holiday and flexible working

Location: Sheffield- hybrid

Part time: 14 hours working Wednesday and Friday from 8.45 am to 4:30pm. Please note this working pattern is not negotiable owing to the needs of the service

Contract:  Permanent

Do you have experience of working in customer service and a strong interest in housing issues? Then join Shelter as a Supporter Helpdesk Officer and you could soon be playing a key role in standing up to the housing emergency.

About the role 

You will be the first point of contact for the organisation, supporters, potential supporters and people seeking information about Shelter’s work. You will provide information on our work and housing/homelessness to supporters and members of the public, act on supporter requests and take part in fundraising administration.  Maintaining accurate supporter records, liaising with other departments when necessary and handle any complaints about services and fundraising activity will also be key parts of the role.

About you 

With excellent communication and administration skills, gained working in a customer service environment, including handling complaints, you will have experience of reviewing, updating and relaying information from various databases. Proficiency using Microsoft Office applications such as Word, Excel, email and the internet and a strong attention to detail and accuracy are also required. An understanding of how the Helpdesk service impacts on the Shelter brand will also be important as well as having resilience dealing with enquiries that may be difficult in nature.

Benefits 

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

About the Team 

Following the appointment of this role, the Supporter Helpdesk will be made up of five people, a Team Leader and four part time Officers. We are based in Sheffield along with Shelter’s national housing advice helpline. While the team doesn’t provide housing advice we respond to a wide variety of enquiries about Shelter and its work including sign posting to our service where needed.

About Shelter 

Home is a human right. It’s our foundation and where we thrive. Yet every day millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything.

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist. 

How to Apply 

Please click ‘Apply for Job’ below. You are required to submit a CV and a Supporting Statement with responses to the three points in the ‘About You’ section of the job description of no more than 350 words each. Please provide specific examples following the STAR format and ensure you demonstrate how you address the three behaviours below throughout your responses:

• We prioritise diversity and have an inclusive and open mindset
• We enable decision making
• We work together to achieve our shared purpose

Please note, your application will not be accepted without a supporting statement. 

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Reports toDirector of External Relations

Hours37.5 hours per week 

Salary£56,959.05 - £63,886.54

ContractFixed Term Contract - 12 Months

LocationRemote (with occasional travel across UK) 

BenefitsA generous package including 25 days holiday per year plus public holidays, employee pension scheme with 4% employer contribution, Cycle2Work scheme, 365 days a year Employee Assistance Programme 

About SafeLives

We are SafeLives, the UK-wide charity dedicated to ending domestic abuse, for everyone, for good.

We work with organisations across the UK to transform the response to domestic abuse. We want what you would want for your best friend. We listen to survivors, putting their voices at the heart of our thinking. We look at the whole picture for each individual and family to get the right help at the right time to make families everywhere safe and well. And we challenge perpetrators to change, asking ‘why doesn’t he stop?’ rather than ‘why doesn’t she leave?’ This applies whatever the gender of the victim or perpetrator and whatever the nature of their relationship.

Last year alone, we delivered more than 700 sessions to over 15,000 learners across the UK in policing, health, housing, justice, education and the specialist sector. And we have reached 90,000 adult and 100,000 child survivors through programmes designed and delivered with partners.

In the last 9 years, close to 7,000 perpetrators have been challenged and supported to change through flagship interventions developed by our Drive Partnership and the programme continues to expand year on year.

Together we can end domestic abuse. Forever. For everyone.

Description

You will provide strong and steady leadership for SafeLives’ communications, marketing and public affairs work over the next year, communicating our Whole Picture Strategy, finding what works and helping it happen to end domestic abuse for everyone for good.

You will shape and deliver strategic communications and influencing work to reach decision-makers, strengthen public trust, and support our mission to drive real change in the UK’s domestic abuse response.

You will be able bring to together robust data, the voice of survivors, and the view of practice experts to position SafeLives at the centre of the conversation with professionals, key policy and decision makers and influencers as a credible and trusted voice.

You’ll lead a cross-functional team of comms, marketing and public affairs colleagues to:

• Strengthen core messaging and consistency around our Whole Picture strategy and the WP Framework, to support delivery and impact
• maintain our communications and marketing and our brand
• provide oversight of our influencing through policy and public affairs, working with senior colleagues where escalation is required
• support income generation through targeted marketing, and support for fundraising
• ensure we are sharing evidence, data and research in support of our strategy

You will connect reactive work with long-term strategic priorities, ensuring our external engagement supports our strategic priorities, policy goals, and income generation ambitions. And you will lead high-quality responses to breaking news and emerging issues, providing clear strategic advice to the Senior Leadership Team and acting as a trusted lead on reputational risk.

You will ensure SafeLives is visible, authoritative and survivor-centred in public and policy conversations, with timely responses, briefings and support, ensuring our communications and influencing are clear, consistent and drive impact.

You will work with our training, practice, and fundraising teams to drive our business development and income generation, as well as helping us to understand all our audiences and better meet their needs.

And as part of the Operational Management Team (OMT), you’ll work closely with colleagues to ensure an inclusive and supportive organisational culture, role modelling our values.

Undertake any other duties as may reasonably be required.

Responsibilities

1. Leadership

·Provide calm, structured and values-led leadership across the Comms, Marketing and Public Affairs team.

·Ensure reliable systems, processes and workflows for communications, marketing and public affairs.

·Set expectations, priorities and working rhythms that bring stability and clarity to the team.

·Promote a supportive, inclusive and collaborative culture with clear communication channels.

2. Core Narrative, Messaging and Evidence Sharing

·Lead the development of SafeLives’ core messages, ensuring they are used consistently across all teams, and the development of our influencing asks.

·Translate SafeLives’ research, data and evidence into accessible, impactful content for external audiences, including practitioners, policy and decision makers.

·Ensure all outputs are survivor‑centred, values‑aligned and evidence‑led

·Develop our brand to reflect our approach to equity, equality, diversity and inclusion and in line with our values - human, rigorous, brave and inclusive.

·Oversee production of communications, marketing and policy materials that help to amplify our Whole Picture strategy and our related priorities.

3. Communications and Media Leadership

·Lead SafeLives’ overall communications strategy and activity.

·Oversee media relations, with strong focus on clear messaging and reputational resilience.

·Implement rapid-response and crisis‑comms protocols with clear escalation to Directors.

·Lead the development and management of our website, digital channels and content strategy.

·Ensure SafeLives is timely, authoritative and survivor‑centred in its external interventions.

4. Marketing and Audience Engagement

·Lead marketing strategy to support:

·Statutory and voluntary income generation

·Training uptake

·Consultancy and practice development

·Fundraising and supporter engagement

·Strengthen audience insight, segmentation and targeting.

·Oversee campaigns that bring SafeLives’ strategy and evidence to life and drive measurable action.

·Ensure that communication and marketing resources are used effectively to support business development.

5. Public Affairs and Policy

·Provide strategic alignment between SafeLives’ core messaging and evidence sharing and our influencing work

·Ensure public affairs activities and outputs (briefings, consultations, correspondence) are clear, accurate and consistent with SafeLives’ communications approach.

·Maintain awareness of political and policy developments relevant to SafeLives’ mission, advising Directors on risks and opportunities for influencing, working with colleagues across the organisation to develop policy.

·Senior level engagement will be led by Directors, as needed, with this role and the public affairs team leading stakeholder engagement and supporting preparation, messaging and follow‑up.

6. Planning, Governance and Performance

·Lead forward planning for all communications, marketing and public affairs activity.

·Set realistic, measurable KPIs that support the delivery of our comms and influencing strategy and our income generation.

·Embed continuous improvement processes and ensure compliance with GDPR and data protection.

·Oversee budgets for communications, marketing and public affairs, ensuring value for money and resource prioritisation.

7. Authentic Voice

·Ensure that the voices, experiences and priorities of survivors remain at the heart of all external communications.

·Support colleagues and Pioneers who use lived experience in SafeLives’ work in a trauma‑informed and respectful way.

Person Specification

Experience

·Strategic communications, including influencing, brand/profile raising, media relations and reputation management in complex, high profile environments (E)

·Media relations, including securing high quality coverage and rapid-response experience (E)

·Developing and delivering effective communications and marketing cmapaigns, including support for fundraising and income generation (E)

·Digital communications across owned, earned and paid media (E)

·Experience using data, research and evidence to inform communications, influencing and storytelling (E)

·Understanding of public affairs or policy environments within the social sector (D/E)

·Leadership and people development, ideally across multi-disciplinary teams (E)

·Influencing professional and policy audiences through clear, impactful communications, information and guidance (E)

·Working with people affected by domestic abuse to support storytelling and influence change (D)

Skills

·Confident in providing strategic communications advice aligned with organisational strategy and policy priorities (E)

·Exceptional written, oral and influencing skills, including excellent writing and editing ability (E)

·Strong political and media awareness

·Excellent judgement under pressure, making sound, values‑led decisions at pace (E)

·Ability to turn complex and fast‑moving information into clear messaging for different audiences, particularly professional and policy maker audiences (E)

·Strong issue and risk management in sensitive public contexts (E)

·Excellent digital and social media skills (E)

·Strong analytical skills to design and deliver campaigns (E)

·Numerate, with experience preparing and managing budgets (E)

·Strong planning, prioritisation and ability to meet multiple deadlines (E)

·Able to identify problems early and propose solutions (E)

·Commitment to equity, equality, diversity and inclusion (E)

·Commitment to ending domestic abuse (E)

Competencies

Leadership, organisational and strategic awareness 

·Inspires trust and confidence in others 

·Commitment to SafeLives’ values – Human, Rigorous, Inclusive and Brave - underpins all actions and decisions 

·Remains calm, decisive and collaborative in fast-moving situations, while maintaining message clarity, survivor focus and organisational credibility

·Demonstrates an understanding of how your own role contributes to achieving SafeLives’ goals 

·Is responsive to change which helps achieve goals

·Pursues tasks/goals with energy, drive and need for completion 

Teamwork & collaboration 

·Fosters an inclusive working environment so that others can contribute effectively 

·Supports colleagues in demanding situations, recognises the importance of well-being in self and others, accepts help and support from other team members 

·Listens to the views of others and shows flexibility in working with collective decisions 

People management and decision making 

·Ability to lead and manage effective teams and create an inventive, responsible and generous team culture 

·Strong focus on quality, performance and impact 

·Coaches staff to reach their full potential 

·Makes effective decisions on a timely basis 

·Judgement and problem solving is based on identifying outcomes and victim focus 

Communications and relationship management 

·Communicate with energy and direction 

·Ability to build strong and effective relationships with key internal and external stakeholders 

·Promote and contribute to cross team working 

·Speaks and writes clearly and effectively and in a timely manner, tailoring communication to suit the audience 

·Maintains confidentiality 

Delivering quality 

·Self-starter with the ability to use initiative and judgement to identify problems and propose solutions 

·Excellent organisational skills including the ability to manage multiple projects and meet tight deadlines 

·Takes responsibility for own workload, acts on own initiative, seeks feedback from others, evaluates own performance and then acts upon it 

·Tries out new ideas and ways of working and identifies and shares learning 

Influence 

·Inspires confidence and trust– demonstrating high standards of integrity, honesty and fairness 

·Actively engages the knowledge, ideas and contributions of others 

·Uses appropriate techniques to influence others 

Role Summary

Julie’s Bicycle (JB) is seeking an experienced project manager to work across our Arts Council England Programme. This is a rare opportunity to join JB’s passionate, expert, and friendly team at our internationally renowned non-profit, working at the intersection of culture and the climate crisis.

Job title: Culture & Climate Project Manager
Contract: 1.0 FTE (part-time can be considered for the right candidate), 1 year fixed-term contract with the possibility to become permanent
Location: Hybrid working: office base is at Somerset House, London: we are flexible on approach, within a hybrid model of in-person & virtual. This can be discussed at interview (*) 
Salary: £39k to £41k p.a. (pro rata), depending on experience
Reporting to: Arts Council England Lead and Programme Manager
Start date: ASAP - depending on candidate’s notice period 
Normal hours: Office hours are 9.30 - 5.30pm, Monday – Friday.
(requests for flexible working hours will be considered)

Other: 

• Annual leave is 25 days per year (pro rata) plus standard bank holidays
• Cultural entitlement of £250 per annum (pro rata) to spend on arts/cultural events & activities
• All employees are able to claim 1 hour a week for personal wellbeing
• Pension scheme enrolment and 6% employer contributions (reviewed annually)

(*) Access to office space in London is always available to staff who can't or don't want to work from home. 

Some travel is involved in this role - to visit organisations and run programme activities.

If you would like this application pack in a different format (e.g. large print or audio file), please email us (information in the link provided). 

About Julie’s Bicycle (JB)

JB unites culture, creativity and climate action to drive change. For nearly two decades, we’ve been at the forefront of the creative climate movement - one of the first to position culture as a powerful force for radical change. Our mission is to mobilise the creative sector, equipping thousands of artists, cultural organisations, and creative leaders with the tools, knowledge, and confidence needed to transform their practice into climate action. We focus on tackling the root causes of the climate, nature, and justice crises by shaping thinking, informing policy, and scaling practical solutions. Together, we can turn creativity into a powerful force for a just and regenerative future.

About Key Programmes

Our Partnership with Arts Council England 

Julie’s Bicycle delivers the Arts Council England’s Environmental Programme, supporting organisations to embed Environmental Responsibility (ER) within their governance, operations and programmes, and supporting the Arts Council England (ACE) to drive positive environmental change within the sector. The programme focuses on delivering support to National Portfolio Organisations (NPOs) and Investment Principle Support Organisations (IPSOs), as well as the wider creative and cultural sector through a suite of free tools, resources, events and programmes.

Our programme is adaptive, responding to sector needs, insights and learning from delivery. As such, there is a significant opportunity for a collaborative and experienced project manager to deliver strands of work across the programme and to help shape the programme itself in response to learning and insights.

The Environmental Programme broadly includes: 

Sector support: developing resources, running events, facilitating workshops and peer share spaces to deepen understanding and share knowledge on topics relevant to environmental sustainability, tailored for freelance creatives, boards, cultural buildings and cultural practitioners; broadening access to cultural climate practice via creative climate e-learning;

Sector reporting: supporting organisations in reporting their environmental impacts and actions using the Creative Climate Tools - our platform created for cultural organisations and businesses.

Sector leadership: to inspire, develop and nurture sector leadership via a number of dedicated programme strands focused on governance, justice, resilience and decarbonisation.

Responsibilities

We are looking for an outstanding and energetic individual to join our team as a Culture and Climate Project Manager, leading and facilitating key strands of work across the programme in partnership with ACE.

Your core responsibilities will include:

• Annual Report: project managing, writing and delivering the ACE Annual Report. Drawing together both qualitative and quantitative data, case studies and stories of change to create an annual snapshot of environmental activity across the portfolio. You will work closely with the ACE team Environmental Coordinator on this project. Tasks will include:

  • End-to-end project management: Create and manage the production timeline, ensuring the report is delivered on time and meets Arts Council England (ACE) standards.

  • Data Synthesis: Collaborate with the Environmental Sustainability Coordinator to gather, analyse, and interpret both quantitative (carbon data, metrics) and qualitative (narrative progress) information.

  • Storytelling & impact: Coordinate the strategy and team involved in identifying and developing compelling case studies and "stories of change" that demonstrate the real-world impact of environmental activity across the portfolio.

  • Content development: Draft, edit, and refine the report narrative to ensure a compelling, cohesive, and accessible copy. Manage all the contributions to the copy and version control process.

  • Engage with ACE and JB’s comms team for the launch of the report to ensure maximum impact.

• E-learning module/s: Leading and project managing the development of new modules, working across internal teams to co-design and deliver engaging content and a great user experience.

  • Strategic lead: Serve as the primary project manager for the creation of new digital learning assets from concept to launch.

  • Content development co-design & collaboration: Lead on the content development and/or the facilitation of content co-creation with internal teams and expert associates to gather subject matter expertise and ensure content aligns with the programme’s strategy.

  • User experience (UX) oversight: Ensure modules are engaging, accessible, and intuitive for a diverse range of learners.

  • Production management: Oversee the technical and creative delivery of content, managing workflows between designers, LMS developers, and internal stakeholders.

• ACE partnership support: working in partnership with ACE's environmental responsibility team to help embed ER within the organisation, including stakeholder liaison and consultation workshops with area/regional managers.

  • Stakeholder Liaison: Build and maintain strong working relationships with the ACE environmental responsibility team and regional leads.

  • Consultation & Facilitation: Design and lead workshops for area and regional managers to gather feedback and align on ER implementation strategies.

• Programme delivery: Working collaboratively on the delivery of the ACE programme. This will include:

  • Resource development: Conduct research to create toolkits, guides, and practical resources that support the wider ACE programme.

  • Training design: Develop and facilitate training sessions, ensuring content is tailored for both in-person and virtual delivery.

  • Group facilitation: Convene and lead focus groups, stakeholder networks, and leadership sessions to foster knowledge sharing and peer learning.

  • Collaborative team work: Work fluidly across the delivery team to support large-scale program milestones and ensure a high standard and participant engagement.

About you:

You will be passionate about the cultural sector's role in responding to the climate and nature crisis, and committed to embedding values of care, stewardship, justice and collaborative action within it.

Candidates may come from a climate science background and we welcome applications from candidates with non-traditional career paths. You must demonstrate significant project management and partnership experience, combining strategic thinking with hands-on delivery. You will be an excellent communicator with a flexible, solution focused approach, and keen to also contribute actively to the learning and culture of the wider JB team.

Experience And Skills

Essential

• A genuine and demonstrable interest in arts and culture, the role they can play in the climate crisis, and the sustainability challenges facing the sector. This needs to be partnered with a deep and demonstrable commitment to climate justice.

• Significant project management experience (at least 5-7 years), developed across mid-large scale programmes, freelance work, or a combination of both, with strong attention to detail across all stages of delivery.

• Demonstrable experience in leading the development of e-learning or online training, whether through content design, learning frameworks, and/or digital/UX production, or transferable experience and skills that could demonstrate you’ll be able to lead deliver this part of the role.

• A degree in environmental science/studies/management/sustainability or related area, or a cultural degree that includes environmental/sustainability intersections or evidence of equivalent relevant expertise.

• Demonstrable experience of partnership working with external organisations and stakeholders, including facilitation of groups across cultural or environmental contexts. Ideally with cultural practitioners, institutions and funders.

• Experience of running consultation and/or action research with cultural or environmental sector individuals and organisations.

• Excellent written and verbal communication skills, with the ability to communicate clearly across different partners and audiences and, ideally, proven ability to translate complex datasets and environmental metrics into accessible, compelling copy.

• A proactive, flexible approach with the ability to manage multiple workstreams and a genuine curiosity and commitment to drawing out learning to support adaptive programme design.

Desirable

• Knowledge of the ACE investment portfolio and/or the wider publicly funded cultural sector

• Experience of successfully managing climate, environmental and/or justice projects, working in partnership with external organisations

• Developed experience working with freelance artists and creative organisations within networks or peer sharing contexts

• Experience of participatory or co-design/collaboration approaches to content development, facilitation and consultation.

Why Join Us?

At Julie’s Bicycle, you’ll join a passionate team working at the intersection of creativity and climate action. We offer a collaborative, inclusive, and flexible working culture, where your voice will shape how the cultural sector responds to one of the greatest challenges of our time. 

How to apply

If you’d like to apply, please: 

• Complete the application form and equal opportunities monitoring form found on our website.

Submit these via our application portal by 11.59pm on Sunday 17th of May 2026. We strongly encourage early applications as we may close the recruitment early if we have reached a sufficient number of viable applications.

Please note that this role does not meet the criteria for Skilled Worker visa sponsorship.

We know job descriptions can feel daunting and that people who are from the global majority, from working class backgrounds, those without formal qualifications and some LGBTQ+ candidates are statistically less likely to apply even when they are well suited to a role.

If you read this JD and felt you *almost* matched (if you have built relevant skills through freelance work, lived experience, activism, organising or routes outside formal education) we very much want to hear from you! We also believe class is not defined by education or parental occupation alone. If you identify as working class by your current financial experience and lifestyle, that counts.

Our commitment to meeting underrepresented individuals in the sector:

Guaranteed Interview Scheme and Positive Action

As part of our ongoing commitment to building a team that better reflects the people, communities and causes we serve, we operate a Guaranteed Interview Scheme for disabled candidates, in line with the Equality Act 2010.

This scheme is available to candidates who identify as disabled (including under the social model of disability, encompassing physical, sensory, cognitive, mental health and long-term health conditions) and who can demonstrate within their application that they meet all of the essential criteria outlined in the job description. Candidates will be asked within the equal opportunities form whether they wish to be considered under this scheme. This information will be handled in confidence and will only be shared with those involved in the shortlisting process where necessary to apply the scheme.

We are committed to increasing the diversity of our workforce and recognise that some groups are underrepresented within our organisation and sector. We therefore actively encourage applications from people from ethnically diverse backgrounds. Where candidates are equally qualified, we may apply positive action in line with the Equality Act 2010 to select a candidate from an underrepresented group, where this is a proportionate means of addressing underrepresentation.

A note on AI

While we understand that some people may use AI tools for accessibility (and recognise and support that many assistive technologies may use elements of AI), we ask candidates to consider what tools are most appropriate during the application process. For example, we recognise the value for many people of machine learning language tools like Grammarly. On the other hand we would discourage the use of generative AI tools in writing your application, as we'd like to understand your personal interest in working for Julie's Bicycle, and be able to understand your non-AI-assisted communication skills just as they are. We also recognise that for many of the people and creative communities we work with, the rise of generative AI poses a threat to their livelihoods, while the environmental impacts of AI are only set to grow: this means we also have a responsibility as Julie's Bicycle to consider where and when (and if) we use AI in our work. 

Thank you for your interest in working at Julie’s Bicycle.

We’re looking for a confident, motivated Rep Engagement Lead to empower and support our network of student representatives across all campuses. You’ll help transform “a list of names” into a thriving community of active changemakers — students who feel confident, connected, and able to influence real improvements within their course, school and wider university experience.

In this role, you will:

• Lead the full rep engagement cycle: recruitment, training, community‑building and year‑round support
• Deliver engaging, inclusive training (in-person and via our Rep Hub) that helps students feel welcome, informed and confident
• Help reps gather student feedback, close loops, solve problems and share impact stories
• Build strong partnerships with academic staff, officers and colleagues to tailor engagement for different communities
• Coordinate democratic and engagement activities such as Elections, Student Forums, Members’ Meetings and welcome events
• Supervise and support Voice & Advocacy Union Team Members (student staff)
• Champion Student Voice as a core part of the student experience at Staffs

If you’re passionate about empowering others, building communities and amplifying student voice, we’d love to hear from you.

Person Requirements 

Essential Criteria

• A strong communicator, confident engaging with students and colleagues across digital and in‑person spaces
• Skilled at building positive, collaborative relationships
• Organised and proactive, able to manage multiple projects and adapt to changing priorities
• Experience working or volunteering in student-focused, educational, charity, or community settings
• Able to design and deliver accessible training and engagement activities
• Values-driven and inclusive, with a commitment to fairness and belonging
• Comfortable using digital tools to support communication and engagement
• Able to gather and summarise student feedback clearly and accessibly

Desirable Criteria

• Experience supervising or supporting volunteers or student staff
• Understanding of academic structures or democratic processes
• Experience coordinating events, campaigns or engagement projects
• Ability to create impact stories or feedback summaries

Details of this role

Hours: Full-time based on 37 hours per week (annualised)

Holiday: 5 Weeks per year plus Bank Holidays pro rata (That's 33 days!)

Start date: May 2026 onwards

Working Hours: Monday to Friday with occasional evenings and weekends

Location: Stoke-on-Trent Campuses (some work at Stafford and London sites)

Salary: £25,363 to £30,341 (Grade 4/5, SCP 18-25) depending upon experience 

Interviews: Week Commencing 18 May 2026

Closing date: 11 May 2026 at 9am (We may close this advert ahead of the stated closing date if we receive a high volume of strong applications, so early application is advised)