Recruitment during Covid-19
During the COVID-19 restrictions, our interviews will be through video call.

Additionally, the successful applicant will be fully supported to work from home for the initial period where restrictions on non-essential travel are in place

About us
Crisis is the national charity for homeless people. We know that homelessness is not inevitable. We know that together we can end it.

This is an exciting time to join the Housing First team, a new service for Crisis which offers open-ended, flexible and intensive support to people who are face multiple disadvantages.

About the role
As Housing First Team Leader, you will take a person-lead, holistic and trauma-informed approach to the support of members. You will provide effective line management to Housing First coaches in line with Housing First principles.

We are currently recruiting 2 Team Leaders. One will line manage the existing Housing First team and the other will line manage a new Housing First team. For the new Housing First team, work will initially focus on providing a short-term housing led approach for a caseload of 10-15 people experiencing homelessness including those in temporary and emergency accommodation, facilitating access to more stable accommodation as part of the exit from hotel provision. This is part of the London response to the coronavirus pandemic. Once this phase is complete, the focus will move to provision of a longer-term Housing First service.

About you
To be successful in this role you will be committed to the Housing First approach and principles, and to Crisis’ purpose and values including equality and social inclusion.

You will have experience of line managing and motivating a team - supporting those with multiple and complex needs - and taking a creative approach to managing change.

Benefits
As a member of the team you will have access to a wide range of employee benefits including: 

• Interest free loans to purchase a train season ticket or a bike or for a deposit to secure a tenancy
• Mandatory pension scheme, with an employer contribution of 8.5%
• 25 days’ annual leave which increases with service to 28 days

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience and career.

How to apply
If this sound likes the opportunity for you, please visit our website to apply online. The job description is available on our website by clicking on the 'Vacancy Details' button.

If you need to request an application in an alternative format, please contact the HR Team, contact details can be found on our website.

Closing date: Sunday 21st June 2020 (23:59)

Interviews will be held by Zoom on 1st and 2nd July 2020

We value diversity, promote equality and encourage applications from people of all backgrounds. We particularly welcome applications from people with lived experience of homelessness.

For more information about our work and to see our work in action, please visit our website.

Registered Charity Numbers: E&W1082947, SC040094

Civitas Recruitment are excited to be working with a fantastic youth homelessness charity to help source their new Housing Co-ordinator for a newly built flagship building. The charity has an international link however its core focus for this arm will be working on youth homelessness within the London Boroughs. This vacancy will be based near Barbican/Old Street and will work with the housing team to provide operational support including reception cover, handling resident queries, reviewing income streams and offering advice and guidance.

Who are we looking for?

Ideal candidates will have extensive experience of working within the housing sector coupled with experience of working with youth. You will also be willing to study for qualifications within the housing sector. Your customer service skills, time management and communication skills will be of a high standard as you will be managing a range of stakeholders. Please apply directly or enquire with Syed at Civitas Recruitment for a full JD.

Watch our men change their lives and share in their successes

Nehemiah runs two first-stage houses, one in Streatham and one in Croydon. Our Supported Housing Team run recovery programmes in both these houses, under the supervision of the Supported Housing Manager. The two houses offer fourteen places to vulnerable adult men, to take part in our programme. Two move-on houses are located in Clapham, housing nine men.
We seek someone who is passionate about seeing men transform their lives. The successful candidate will have 4-5 years’ experience in the sector and specific experience in all three areas of our service delivery - referrals, programme delivery and resettlement. A good understanding of the behaviour of clients with complex trauma is important in our work. 
The post will involve undertaking on-call duties no more than once a month and there is a small remuneration for this duty. Staff carry the on-call phone at all times for one week, and are ready to respond to emergencies. However, such call-outs are infrequent.

We have an exciting opportunity for an Assessment and Resettlement Coordinator to join our Passage House Assessment Centre based in London. You will join us in a full time position on a Fixed Term contract until 31 March 2021. In return, you will receive a competitive salary of £31,405 per annum including London Weighting plus pension and benefits.

The Passage runs London’s largest voluntary sector resource centre for homeless and vulnerable people: each day we help up to 200 men and women. Our 40-bed hostel, Passage House, was officially opened on 1 March 2000. In the financial year 2015-2016, 67 rough sleepers moved off the streets and into Passage House. Our 16 self-contained studio flats in Montfort House have staff support on site and specialise in helping very long term rough sleepers.

Passage House Assessment Centre aims to provide the highest quality support to men and women who find themselves sleeping rough in Westminster by providing a safe and welcoming place to stay for up to 28 days whilst planning their resettlement.

About the role:

As our Assessment and Resettlement Coordinator, you will be responsible to the Lead Assessment & Resettlement Co-ordinator for your 50% of the case management and delivery of the Passage House Assessment Centre service in a personalised, Psychologically and Trauma Informed and solution and outcomes focused manner. This will include the development and line management of 3 Assessment and Resettlement Workers, focusing on resettlement whilst providing support into mental health, substance misuse and education, training and employment services as well as follow up work.

Key responsibilities of our Assessment and Resettlement Coordinator will include:

- Responsible, as part of the Coordination Team, for the case management and day-to-day delivery of the assessment, support and resettlement of all individuals referred to and accepted by the Passage House Assessment Centre service.

- Responsible for line managing, supporting and developing 3 of the Assessment and Resettlement Workers.

- Using your specialist assessment and reconnections skills, experience and housing knowledge to provide advise, support and, where appropriate, identify and provide in-house workshops for the staff team.

- Assist in the development of effective policies, procedures and systems at Passage House which underpin the service and provide effective ways to record and celebrate the work undertaken with residents to satisfy both internal and external reporting needs.

- Treat residents and their concerns with dignity and respect ensuring you remain calm and objective when dealing with difficult or problematic situations.

- Assist in managing robust and accountable finance systems to ensure the financial viability of the project with particular attention to petty cash, rent and housing benefit.

- Take part in the out of hours on call system on a rota with other Passage managers.

Our ideal Assessment and Resettlement Coordinator will have skills, experience and knowledge in:

- Delivering a comprehensive Assessment and Resettlement service to socially excluded clients in an Assessment Centre or similar setting

- Providing comprehensive assessments and supported reconnections

- Working within a team and achieving strong and effective relationships with others in order to achieve service and organisational aims and objectives

- Case management and ensuring suitable psychologically informed interventions are in place to ensure client’s needs are identified and addressed.

- Relevant legislation, policy and practice, e.g. Housing Legislation, Rough Sleeping Strategies, Mental Health Act, Housing Act, Enforcement Orders, Central and Local Government Strategies, Welfare Rights

- Understanding of the range of approaches and methods appropriate for working with a difficult to engage or chaotic client group

- Requirements of Supporting People and psychologically informed ways of working within a residential setting

Passage House continues to develop effective engagement by using psychologically informed ways of working with residents as the project embarks on a new and innovative way to supportively move individuals off the street.

If you would like to be part of this in the role of Assessment and Resettlement Coordinator, please click ‘apply’ now – we would love to hear from you!

Recruitment during Covid-19
During the COVID-19 restrictions, our interviews will be through video call.
Additionally, the successful applicant will be fully supported to work from home for the initial period where restrictions on non-essential travel are in place.

About us
Crisis is the national charity for homeless people. We know that homelessness is not inevitable. We know that together we can end it.

Crisis Skylight Croydon is located in the heart of the borough on Surrey Street in Croydon, directly next to the market in the centre of Croydon. Our Skylight offers 1-1 coaching around progression, work and learning, mental health and housing to support individuals to end their homelessness. In addition, we work closely with partner agencies including the street outreach team, homeless health team, mental health outreach service, Job Centre Plus and drug and alcohol outreach teams.

About the role
As Housing and Progression Team Leader you will support the Progression Manager to lead a team of inspirational coaches and learning staff delivering life changing services to people who are homeless or at risk of becoming so.

You will be directly responsible for the line management of a number of staff and will deputise as manager for the team as a whole in the absence of the Progression Manager.

Management responsibilities include leading on case management and progression team meetings, delivering 1-1 supervision and Annual Performance Reviews.

In addition, you will hold a small caseload of cases relevant to your skills and experience and will deliver 1-1 coaching and IAG, supporting your members to leave homelessness behind for good.

About you
To be successful in this role you will have:

• Proven line management experience including managing employee performance and supporting staff through a period of change
• Understanding of coaching approaches and the ability to ensure coaching interventions are being delivered to a high standard
• Experience of working with socially excluded and/or vulnerable people and understanding barriers they face to bring about positive change, particularly entrenched rough sleepers

Benefits
As a member of the team you will have access to a wide range of employee benefits including:

• Interest free loans to purchase a train season ticket or a bike or for a deposit to secure a tenancy
• Mandatory pension scheme, with an employer contribution of 8.5%
• 25 days annual leave which increases with service to 28 days

 
Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience and career.

How to apply
If this sound likes the opportunity for you, please visit our website to apply online. Candidates are required to only address points 1, 5, 6, 7 and 8 of the person specification. The job description is available on our website by clicking on the 'Vacancy Details' button.

If you need to request an application in an alternative format, please contact the HR Team, contact details can be found on our website.

Closing date: 21st June 2020 (23:59)

Interviews will be held on Friday 26 June 2020.

We value diversity, promote equality and encourage applications from people of all backgrounds. We particularly welcome applications from people with lived experience of homelessness.

For more information about our work and to see our work in action, please visit our website.

Registered Charity Numbers: E&W1082947, SC040094

Working across Bury and Bolton and designated outreach as required

Citizens Advice Bury & Bolton is a busy, dynamic and client focused service, with a track record of delivering high quality legal advice. Clients are engaged via a range of advice channels and access points.

The post holder will be required to work across the Bury and Bolton districts, ensuring a dynamic and client focused housing advice service is provided. The successful candidate will hold a caseload of clients, deliver one off pieces of advice/ information through our busy drop-in sessions and engage with clients via telephone. 

Our housing team is busy, often working to tight deadlines for the best interests of our clients. The successful candidate will join our small housing team, primarily funded by Legal Aid. 

Are you:

• An experienced housing adviser?
• Client focused?
• Flexible to ensure client needs are met?
• Able to manage a varied workload, often led by deadlines and emergencies?
• Open to learning and receiving balanced feedback?

If so, we are keen to hear from you!

We will also accept applications from non-experienced candidates, who can demonstrate transferable skills as a trainee.

Salary will be: Experienced starting at £19,819 (dependent upon experience)
Trainee: £17,173 – £19,446.

Interviews are scheduled for 15th June 2020 and will be conducted via video link.

About our work and values

Do you have passion for your work, a commitment to excellence and a desire to support some of the most vulnerable and excluded people in our communities? Could you support us to make positive lasting changes in people’s lives?

Providence Row works with more than a thousand homeless and vulnerably housed people a year in East London, offering an integrated service of crisis support, advice, recovery and learning and training programmes.  Our aim is to ensure that people who are so often excluded from mainstream services gain the support and opportunities they need to create a safe, healthy and sustainable life away from the streets. Central to our work are our core values of Compassion, Respect, Inclusiveness, Empowerment and Justice.  These inform the content, style and delivery of all our services.

This acclaimed project between Providence Row and the Royal London Hospital prevents patients from being discharged from hospital back onto the streets. It also improves the health and wellbeing of homeless people in East London, leading to reduced instances of mental-ill health, poor physical health and substance misuse.

The Routes to Roots project was established in partnership with the London Borough of Tower Hamlets and the Hospital Pathways Team at the Royal London Hospital (RLH) in October 2013. The project supports vulnerable and often very unwell people to prevent them from being discharged back onto the streets at the end of their treatment.  Through advice and support from our dedicated and experienced team, people’s housing, financial and health situations are improved and their long -term prospects for recovery and a sustained life away from the streets is greatly enhanced. The project has been instrumental in reducing A&E and hospital readmissions for this group alongside sustainment of accommodation.

The team consists of a Senior Personal Adviser and two Personal Advisers and is based out of Providence Row Charity with client facing time spent in Royal London Hospital.

Your contribution to our work and values

Passionate about providing quality support to some of the most vulnerable and excluded people in East London, you will have the drive and ambition to support your team to make positive lasting changes in people’s lives.

With experience of working with persons facing the challenges of homelessness, and a strong understanding of how other factors such as rough sleeping and mental health issues affect their health and wellbeing, you will live out our values in your approach to your work.

You will have experience and/or understanding of supporting vulnerable clients into accommodation through statutory and non-statutory pathways. 

Reside are looking for enthusiastic individual to join the Tenant Support Team to provide tenancy support to our tenants who live in supported living services across the South of England.

We are particularly looking for someone who along with working in housing has had experience working with tenants who have learning disabilities, autism, mental heath and acquired brain injuries.

The post holder will be responsible for a housing management ‘patch’ but will be expected to work flexibly with the other Tenant Support Officers to provide an excellent housing service across the full portfolio of properties managed and owned by Reside. The properties will need to be visited once every six months and the patch goes from London, Kent, Dorset, Devon and Cornwall. 

The role will be a mix of:

• undertaking housing management visits and property inspections, and so will involve significant travel and the need to be regularly away from home, and

• case management requiring a good understanding of rents and service charge budgets, including budget setting and management. The post holder will be responsible for maximising income through effective management of rent arrears and voids.

• The ideal candidate will be able to deal with a range of issues in liaison with support teams, support providers, landlords, tenants, families and contractors. A good understanding of housing law and process together with some technical and welfare benefits (including housing benefit) knowledge is needed.

Key Responsibilities:

• To act as a key point of contact within the Tenant Support Team for tenants and service users, colleagues, contractors, support providers and suppliers.
• To deliver a generic housing management service to a portfolio of properties occupied by vulnerable adults.
• To manage a ‘patch’ of properties undertaking all housing management functions to include considering referrals, preparing tenancy agreements, signing up new tenants, dealing with Housing Benefit claims, managing rent arrears, dealing with tenancy enforcement, setting and managing service charge budgets, liaising with support staff, handling enquiries, property audits and estate inspections and point of contact with Registered Providers.
• Establishes and maintains an effective working relationship with stakeholders.
• Plays a role in ensuring Reside complies with regulatory health and safety issues, and ensures we are working in compliance with company policy and procedure.
• Works alongside facilities colleagues to facilitate properties and home environments are maintained to a good standard.
• Works as a team player to deliver and develop excellent customer service standards.
• Collates information of a highly confidential and sensitive nature regarding service users and property related issues for company use, maintaining confidentiality at all times on a need-to-know basis

We are recruiting a Youth Outreach Worker & Hostel Warden to support and develop LCM’s youth work across our teams in London, and to develop links with partner churches to help mobilise and enable even more effective Gospel outreach to least-reached young people in London.

The successful candidate will be experienced in youth ministry across a church network or region, have a passion to reach out to young people in the inner city with the Gospel and have successfully discipled young, hard to reach youth to Jesus. They will be able to engage with church leaders, mission leaders, and deliver training to churches and LCM to support the growth and development of youth outreach ministry. The role-holder will be housed in LCM accommodation and be able to disciple and develop young people, providing a stable, nurturing home environment for Gap-year students and other short-term programme students living in LCM’s hostel.

A strong evangelical Christian faith, evangelistic focus, alongside evidence of mentoring young people are essential for this role.

If you possess this gifting and skills mix, and have a strong track record in Gospel outreach and discipling young people to Jesus in an urban setting, Please visit our webstie for details on how to apply.

There is a general occupation requirement that the sucessful candidate be an evangelical christian.

Are you experienced at motivating and leading a team and now looking for the next challenge? Our Lewisham Youth Accommodation Services have a vacancy for a new Service Manager to join the team.

Based over several sites, our services in the London Borough of Lewisham, provides a variety of accommodation with support to young people aged 16 and over. 

SHP (Single Homeless Project) is one of London’s leading homelessness prevention charities and a dynamic and growing organisation changing 8,000 lives every year across London - from supporting people in crisis, to helping them take the final steps towards independence and employment.

As the Service Manager, your role will require you to develop the service and to lead and motivate the team, to deliver a creative and responsive support that empowers our young people to achieve their aspirations and make positive and sustainable life changes.

You will need to be comfortable leading the team within a strengths framework, as well as being creative and motivated to inspire opportunities for our service users to access.

We are looking for an individual who is passionate about and experienced in working with young people, as well as being capable of confidently leading a team. You will also be able to:

• Manage the delivery of a service to young people with a diverse range of needs; including those leaving care, offending, substance use, mental health and homelessness.
• Build and maintain strong partnerships with stakeholders.
• Motivate and lead a team through change and shape services to meet local priorities.
• Develop and build on our structured opportunities programme specifically for young people. 

If you think you’ve got what it takes, we would love to hear from you. 

Closing date for applications: 19th June 2020 (at Midnight)

Interviews to be held: 26th June 2020

This post will require an Enhanced DBS check to be processed for the successful applicant. 

Our attractive benefits package includes:

• A salary increase after successfully completing six months.
• A 37.5 hour working week including flexible working hours (core hours are 10am – 4pm) in non-accommodation services
• 25 days annual leave, increasing annually to the maximum 30 days (plus paid Bank Holidays),
• A contributory pension scheme: SHP will contribute the equivalent of 5% of your annual salary
• Staff Health Cash Plan and discounts scheme
• Comprehensive and integrated training programme designed specifically to develop the skills and knowledge involved in our work

SHP is actively committed to equal opportunities and the promotion of diversity and inclusion, in all of our services and workplaces.  We are also Disability Confident Committed, a Stonewall Diversity Champion and IIP accredited.  In the London Homelessness Awards 2019 one of our Projects was commended for their work.

Job Title: Estate & Shift Manager

Full Time:  37.5 hours per week

Location: Richmond Based

Contract:  One year fixed term contract with possibility of extension subject to review

Salary: Competitive

The iconic Poppy factory in Richmond employs disabled veterans and dependants to produce poppies and wreaths for the Royal Family and for The Royal British Legion’s annual Poppy Appeal and we organise and host the nation’s annual Field of Remembrance at Westminster Abbey.   The Poppy Factory is also the country’s leading employment charity for veterans with health conditions or impairments. We work with businesses across the country to provide bespoke opportunities and employment support for hundreds of disabled veterans of all ages and from all Services, helping them to restore financial independence through sustainable and rewarding work. This vital work is funded in part from income from The Poppy Factory estate in Richmond which comprises 67 residential flats and three office premises. 

We are recruiting for this newly created role of Estate and Shift Manager to support the management of the production and estate activities as the company responds to the immediate impact of Coronavirus. While we expect the balance of activities is likely to shift over the coming months, as the factory responds and adapts longer term to the impact of the pandemic, key duties of the post will involve:

• In conjunction with the Production Manager to assist with the management of a workforce of disabled veterans and dependants to meet the Remembrance product needs of the Royal British Legion and the Royal Family.  This will involve direct supervision of one of two shifts operating between 7.00 am to 6.30 pm.
• To assist the Director in the development and management the Estate, helping to maximise income from open market and office tenancies whilst actively managing charitable tenancies. 
• To provide support to the Director and production staff with the planning and delivery of the annual Field of Remembrance, liaising with stakeholders as required.
• To assist in the ongoing review all aspects of production and the Estate, developing structures and processes to meet the current/medium term challenges presented by the Coronavirus Pandemic and longer term as the organisation develops and changes over time.

Full details of experience, knowledge and skills needed are outlined in the person specification.  Candidates must be able to demonstrate high calibre management and team working skills; flexible, resourceful and resilient with a can do approach; you must have understanding and empathy with the needs of a diverse staff team and  the wounded, injured and sick veteran community, whom we serve.  

Contract

The post is offered on a one year fixed term contract with possibility of extension subject to review.  

Benefits

The Poppy Factory aims to be an exemplar employer.  We provide competitive terms and conditions of employment including:

• Competitive salary
• Generous Company Pension scheme
• Company-paid life assurance
• Funding available for training and development as appropriate
• Reservists’ leave

How to apply

For the full job description and more information about the role, please download the candidate pack.

To apply for this position please prepare your CV and a covering letter clearly outlining how you meet the essential criteria in the person specification. You may address your covering letter to Jeff Short, Director of Production and the Estate.

The deadline for completed applications is midnight on Sunday, 14 June 2020.  Please note that we cannot accept late or incomplete applications.

First stage interviews (virtual) are expected to take place on 16 and17 June 2020.

For an informal conversation about the role, please contact Jeff Short.

No agencies please

Equality, Diversity and Inclusion

The Poppy Factory is committed to equality, valuing diversity and promoting inclusion.  Our commitment is to take positive measures to recruit people from underrepresented groups, and we actively encourage applicants from diverse backgrounds. As a Disability Confident employer, we offer a guaranteed interview for any job applicant with a disability who meets the essential criteria for the role. Please indicate in your application whether you wish to be considered under this scheme. We are also happy to discuss reasonable adjustments to the application or interview process to accommodate disabled candidates.

We are a family friendly employer and happy to discuss flexible working.

Jimmy’s Cambridge is one of Cambridge’s leading providers of support and accommodation to people who are and have been experiencing homelessness. We aim to help people get off the streets and into their own home, backed up with all the support we can offer from our talented and committed team of staff, volunteers and partners.

The Role

This is a unique opportunity to take on a new role in a much-respected local charity and lead on all matters related to the support of people who are experiencing homelessness.

Jimmy’s currently runs a range of services in Cambridge, which this post will take responsibility for: -

• 24/7 emergency accommodation service based on East Road, with 26 beds, where people stay with us generally from 28 – 56 days.
• People can then move onto one of our 9 shared houses, where we support people for up to a period of 2 years, while helping them into more sustainable accommodation.
• 24/7 Controlled Drinking Project, supporting people who are alcohol dependent to control and reduce their alcohol consumption.
• Extended or ‘floating’ support, where we support people who have moved on from Jimmy’s accommodation, but still need our help.  
• Emergency winter service (SWEP), providing an extra 26 beds during colder nights between October and March in a partnership with the City Council.
• 6 new single-occupancy modular homes, in a partnership with Allia Future Business.

The role will be responsible for leading, supporting and developing our committed team of staff and volunteers, ensuring we continue to provide a caring, supportive, and high-quality service.

As essential workers, the team have come to work every day to ensure our services remain open. It continues to be a difficult time for many people, with unprecedented support to rough sleepers during the pandemic, and Jimmy’s will need to adapt to meet the continued challenges many people will face in the future.

About You

The person will come with experience of running high quality services that support people who have complex needs and who face a wide variety of challenges. This does not have to been in this sector, this is about meeting the needs of the people we support, so a background of service planning linked to improving outcomes for people with complex needs is required. The person will have excellent coaching and line management skills, someone with great communication skills, who can build relationships with people. They will be very well organised. We are a small charity, and a willingness to be ‘hands on’ as required is needed. Overarching this, the person will come with an understanding and genuine interest in supporting people who are experiencing homelessness.

How to Apply

To apply, please send us your CV and a supporting statement setting out how you meet the requirements set out in the Person Specification, both no more than 2 sides each, and an Equal Opportunities Monitoring Form. Closing date for applications is 2nd July 2020. We will be holding first stage interviews virtually, with a second stage likely to be in person, subject to the latest guidance at the time. To apply, and any questions, use the email in the Job Description.

A 12 month fixed term role has arisen with an excellent organisation within the homelessness sector. This role is specifically working with former rough sleepers who are now moving from hotels/temporary accommodation (due to the COVID19 pandemic) to tenancies within the community.

The specific duties of the role are :

• Provide person centred support to help people leaving hotels and emergency accommodation who need help to be housed sustainability
• Undertake practical tasks associated with this
• Identify goals with clients ie.employment, further education, improved housing, social networks, health and wellbeing, and assist in working towards them.
• Conduct initial assessments and ongoing reviews
• Use a coaching methodology to support members to address wider support needs such as decision-making, well-being and learning
• Signpost to relevant support services

You will report directly to the manager/team leader. Some evening & weekend work may be required in exchange for time in lieu. A PVG will be required for this role.

To be considered for the post you must have the following knowledge/experience and be able to demonstrate this:

• Experience of using coaching, IAG or psychologically informed approaches with homeless clients or those with similar disadvantage.
• Knowledge of the issues affecting homeless people and knowledge of the relevant housing and homelessness legislation that influence prevention and ending homelessness, welfare benefits, and access and entitlements to specialist support services.
• Ability to review and appraise and to use this information to develop learning/progression plans
• Experience of networking and securing access to appropriate specialist support services
• Proficient in the use of Microsoft Office packages and experience of data entry using a case management system.

Interviews for the position will be held week beginning 8th June and the start date will be around 23rd June. If you are interested in this position please apply or contact me for an informal discussion.

Morgan Hunt is a multi award winning Employment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.