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Role: Housing and Partnership Manager
Location: Hybrid working with a minimum 2 days per week in Thame (Oxfordshire) or Leicester (Leicestershire)
Salary: £45,000.00 per annum
Hours: 37.5 per week
Contract: Permanent
Reports to: Head of Housing and Property
Leading tenancy and housing partnerships
As an experienced and motivated Housing & Partnership Manager, you will lead the delivery of a responsive, high-quality tenancy management service across our properties. This role is perfect for someone with a strong housing background who is passionate about supporting people to live independently and confident in building positive, collaborative relationships with landlords, local authorities, NHS teams, and internal colleagues.
You will oversee the day-to-day management of tenancy services, including lettings, transfers, voids, rent arrears, and tenancy sustainment, ensuring services are delivered efficiently and in line with relevant policies and regulations. Working closely with teams across Housing, Property & Compliance, and Support Services, you will play a key role in resolving housing-related issues and improving outcomes for the people we support. You will also help strengthen and develop partnerships with external landlords and housing providers, supporting the continued growth and success of Affinity Trust’s services.
What you will do
- Manage Affinity Manage tenancies and support independent living
- Oversee lettings, transfers, and voids
- Re-let properties quickly and efficiently
- Handle rent arrears, Housing Benefit queries, and legal processes
- Work with Repairs & Compliance on property and safety issues
- Build and maintain landlord and partner relationships
- Track KPIs (arrears, complaints, ASB, compliance)
- Support housing issues in externally managed properties
- Manage tenancy breaches, ASB, and hoarding cases
- Lead regular meetings with landlords and partners
- Improve housing systems and processes
- Act on tenant feedback and concerns
What we are looking for
- Housing or tenancy management experience
- Strong knowledge of housing legislation and processes
- Experience managing arrears and working with Local Authorities/DWP
- Excellent communication and relationship skills
- Ability to handle complex situations with professionalism and empathy
- Strong organisation and problem-solving skills
- Confidence working across teams and external partners
How You’ll Make an Impact
In this role, you’ll make a real difference by helping people maintain safe, stable homes and supporting them to live independently through strong tenancy services and housing partnerships.
*Please see attachment for full job description*
Registered Charity 
More than 1000
The client requests no contact from agencies or media sales.
Thank you!
Residential Scheme Manager
Nottingham, NG2 6BY
£27,972.00 per annum
Permanent, Full Time (36.25 hours per week)
In our Residential Scheme Manager role, you’ll be managing our Scheme efficiently, ensuring residents' welfare, safety, and comfort while fostering a sense of community.
As a Residential Scheme Manager, you will be required to live on-site, offering a unique opportunity to reside within the community you support. Accommodation is provided in a 2-bedroom bungalow at the Scheme. A separate on-site office at the Scheme will be provided for work-related duties.
��Salary: Up to £27,000 per annum
��Contract: Permanent ¦ Full-Time
⏰Your week: 36.25 (Monday - Friday 8.30am - 4.45pm with 1 hour lunch unpaid)
��Location: Marlborough Court – Nottingham, NG2 6BY
✨Snapshot of your role
· Manage the scheme in an efficient and effective manner, ensuring that a safe, secure, well-kept and pleasant environment is maintained.
· Oversee the welfare of our residents that will enable them to live independently, whilst also providing a calm and attentive response in the event of an emergency.
· Take on the management of service delivery, with particular attention to housing management and maintenance issues.
· Engaging residents and developing a tight knit community spirit through the facilitation of regular social events and activities.
· Working independently as a lone worker with support from colleagues and management.
��What we’re looking for
· Customer focused background with the ability to actively listen to customers and seek win/win solutions
· High level of commitment to providing efficient and caring services to our customers.
· Basic digital skills (Microsoft Office etc)
· Excellent communication skills (verbal and written communication) and the ability to negotiate and influence where appropriate.
· Previous experience in being able to resolve conflict and remain impartial and professional.
�� A full UK driving license and access to a vehicle is essential for this role to visit our customers.
Please read the attached Job Description before applying so you get the full scope of the role.
��We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.
Thank you!
We're looking for a kind, compassionate and resilient Housing Operations Manager located at our Head Office in Islington.
£59,535.00 per annum, working 35 hours per week.
Want to feel valued? You'll feel at home here.
Our benefits include:
- Annual leave increasing up to 30 days with length of service
- A generous pension - we will contribute up to 8% and life assurance cover up to 3x pensionable salary (T&Cs apply)
- Free DBS
What you'll do:
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
Housing operations and tenancy management
- Lead the day-to-day landlord function across supported housing services, keeping standards consistent and addressing issues before they escalate.
Safeguarding and Risk Management
- Take responsibility for ensuring housing management activity actively identifies and responds to safeguarding risks, including where concerns emerge through non-engagement, property condition, or repeated enforcement action.
Property, Estates and Void Management
- Oversee a planned programme of estate inspections, tenancy audits, and housing-led health and safety checks, ensuring actions are clearly recorded, owned, and followed up where standards fall short.
Compliance and Resident Safety
- Take day-to-day responsibility for housing-led compliance activity, working closely with Property and Compliance teams to make sure statutory requirements are met in practice, not just on paper.
Leadership and Team Management
- Line manage Housing Officers, setting clear expectations around performance, accountability, and professional conduct, and addressing issues promptly where standards slip.
Cross-Departmental Coordination
- Act as the main operational link between Housing, Property, Compliance, Care and Support, and Income teams, ensuring issues are addressed collectively rather than passed between services.
Customer Involvement and Tenant Experience
- Promote meaningful resident involvement in housing services, ensuring opportunities for engagement are accessible and appropriate to the needs of supported housing residents.
Performance, Quality and Assurance
- Use performance data, case audits, complaints, and service insight to identify emerging risks, recurring issues, and gaps in housing management practice.
Key relationships
- Head of Housing
- Housing Officers
- Income Team
- Care & Support operational teams
About you:
- Enjoys social interaction and the company of others, networks in local business community.
What you'll bring:
Essential:
- Ideally educated to degree level or equivalent.
- Holds relevant CMI/NVQ Level 3 or other business/management qualification.
Desirable:
- Other relevant professional memberships and/or specialist qualifications are desirable.
About us:
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed