3 Housing officer jobs in Charing Cross, Greater London
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Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
As a Housing Options Officer, you will provide housing-related support, advice, and guidance to vulnerable young people aged 16-35 living in YMCA accommodation. You will work closely with residents to help them develop independent living skills, manage their tenancies, maximise their income, access education and employment opportunities, and move on to sustainable housing solutions.
What you'll be doing
- Managing a caseload of young people and providing person-centred support.
- Completing assessments, support plans, and risk assessments.
- Supporting residents with budgeting, welfare benefits, tenancy sustainment, and life skills.
- Working with housing providers, local authorities, and support agencies to secure positive move-on outcomes.
- Managing rent arrears, anti-social behaviour, and resident welfare issues.
- Promoting safeguarding, wellbeing, and a psychologically informed environment (PIE).
- Acting as a shift lead when required and helping maintain a safe and supportive accommodation environment.
About You
We are looking for someone who:
- Has experience supporting young people or vulnerable adults in a housing, support, youth work, or customer-facing environment.
- Understands the challenges facing young people experiencing homelessness.
- Has excellent communication, organisation, and relationship-building skills.
- Can work effectively with a range of internal and external partners.
- Is passionate about helping young people achieve positive futures.
- Can maintain professional boundaries while providing compassionate support.
Registered Charity 
101 - 500
The client requests no contact from agencies or media sales.
Thank you!
Tenancy Sustainment Officer
A respected housing provider committed to delivering high-quality housing services and supporting residents to maintain safe, secure and sustainable tenancies. They place residents at the heart of everything they do and are seeking an experienced professional to join their Rental Income and Housing Management team.
This is an excellent opportunity for someone with a strong background in tenancy sustainment, welfare benefits and financial inclusion who is passionate about making a meaningful difference within local communities.
The Role
As the Tenancy Sustainment Officer, you will play a pivotal role in supporting vulnerable residents to sustain their tenancies through specialist welfare advice, income maximisation and tailored support. Managing your own case-load, you will work closely with internal teams and external agencies to identify barriers, develop support plans and deliver practical solutions that improve residents' financial well-being and independence.
Key Responsibilities
- Manage a high-volume case-load of vulnerable residents, delivering tailored tenancy sustainment and financial inclusion support.
- Complete holistic assessments, home visits, risk assessments and personalised support plans to help residents maintain independent living.
- Provide expert advice on Housing Benefit, Universal Credit, welfare benefits, Discretionary Housing Payments, Household Support Fund applications and income maximisation opportunities.
- Work collaboratively with housing teams, local authorities and external agencies, managing referrals and coordinating support for residents with complex needs.
- Maintain accurate case records, contribute to performance targets, deliver excellent customer service and support colleagues through training and knowledge sharing where required.
Key Requirements
- Previous experience within housing management, tenancy sustainment, welfare benefits or financial inclusion.
- Excellent working knowledge of Housing Benefit, Universal Credit and wider welfare benefit legislation.
- Proven experience supporting vulnerable residents, including individuals with complex needs, safeguarding concerns.
- Strong case management, communication and partnership-working skills, with the ability to manage a busy and varied workload.
- A proactive, empathetic and solution-focused approach, with a genuine passion for improving resident outcomes and sustaining tenancies.
If you have the relevant experience and would like to be considered, please apply ASAP. Due to the urgency of this vacancy, interviews will be arranged as suitable applications are received, so early applications are strongly encouraged.
Thank you!
Tenancy Sustainment Officer
A respected housing provider committed to delivering high-quality housing services and supporting residents to maintain safe, secure and sustainable tenancies. They place residents at the heart of everything they do and are seeking an experienced professional to join their Rental Income and Housing Management team.
This is an excellent opportunity for someone with a strong background in tenancy sustainment, welfare benefits and financial inclusion who is passionate about making a meaningful difference within local communities.
The Role
As the Tenancy Sustainment Officer, you will play a pivotal role in supporting vulnerable residents to sustain their tenancies through specialist welfare advice, income maximisation and tailored support. Managing your own case-load, you will work closely with internal teams and external agencies to identify barriers, develop support plans and deliver practical solutions that improve residents' financial well-being and independence.
Key Responsibilities
- Manage a high-volume case-load of vulnerable residents, delivering tailored tenancy sustainment and financial inclusion support.
- Complete holistic assessments, home visits, risk assessments and personalised support plans to help residents maintain independent living.
- Provide expert advice on Housing Benefit, Universal Credit, welfare benefits, Discretionary Housing Payments, Household Support Fund applications and income maximisation opportunities.
- Work collaboratively with housing teams, local authorities and external agencies, managing referrals and coordinating support for residents with complex needs.
- Maintain accurate case records, contribute to performance targets, deliver excellent customer service and support colleagues through training and knowledge sharing where required.
Key Requirements
- Previous experience within housing management, tenancy sustainment, welfare benefits or financial inclusion.
- Excellent working knowledge of Housing Benefit, Universal Credit and wider welfare benefit legislation.
- Proven experience supporting vulnerable residents, including individuals with complex needs, safeguarding concerns.
- Strong case management, communication and partnership-working skills, with the ability to manage a busy and varied workload.
- A proactive, empathetic and solution-focused approach, with a genuine passion for improving resident outcomes and sustaining tenancies.
If you have the relevant experience and would like to be considered, please apply ASAP. Due to the urgency of this vacancy, interviews will be arranged as suitable applications are received, so early applications are strongly encouraged.