Jobs in kent or south east

Are you ready to shape accessible and engaging digital experiences that inspire action and support our mission?

We have an exciting opportunity for a Digital Products Manager to take responsibility for the development, delivery and improvement of our digital products that connect and engage our supporters.

You will lead work on our website, donation, fundraising and campaigning platforms, and other digital tools - ensuring they meet the needs of our audiences and support the MND Association’s strategy. Working closely with our Income Generation and Engagement teams, you’ll develop digital experiences that inspire giving, deepen engagement, and make it easier for people to support our mission to improve the lives of those affected by MND.

Key Responsibilities:

• Manage the Association’s digital product portfolio, including websites, microsites and third-party platforms.
• Lead a programme of continuous improvement with our digital agency to deliver the best experience for our digital audiences.
• Scope new products, map user journeys and enhance existing services to design or optimise digital experiences.
• Advise on the procurement of new third-party digital platforms and technology.
• Translate business and user requirements into technical specifications and user stories.
• Ensure compliance with security and accessibility standards.
• Ensure all content is produced to SEO best practice and work with our digital agencies to improve website content.
• Use data, analytics and usability testing to improve user experience and journeys.
• Manage Google Analytics and Google Tag Manager, producing insights and identifying opportunities for development.
• Support colleagues with training, guidance and communities of practice.
• Build effective working relationships with external partners, suppliers and agencies.

About You:

• Experience in digital fundraising and income generation.
• Knowledge of digital innovation in campaigning and raising awareness.
• Technical skills in Drupal CMS and Microsoft Dynamics 365.
• Experienced across the full product lifecycle with knowledge of team roles and documentation.
• Strong understanding of user-centred design, user journeys and testing.
• Awareness of best practice and emerging trends in digital technology and content.
• Broad knowledge of accessibility principles and tools to support inclusive design.
• Confident using audience insight, data and analytics to inform decisions.
• Able to manage competing priorities, working to deadlines and balancing multiple projects.

About Us:

Our vision is a world free from MND. Our mission is to improve care and support for people with MND, their families and carers. We fund and promote research that leads to new understanding and treatments and brings us closer to a cure for MND. The Association also campaigns and raises awareness so the needs of people with MND, and everyone who cares for them, are recognised, and addressed by wider society.

What We Offer:

• 28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays.
• Access to UK Healthcare, including dental, eyecare, health screenings, and therapies.
• 24/7 GP access via phone and video.
• Life assurance and confidential counselling helplines.
• Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave).
• Access to Benefit Hub for discounts on everyday shopping.
• Enhanced pension scheme.
• Opportunities for training and personal development.
• Hybrid working.

The full job description and further information about working for the MND Association is available in the candidate pack.

We are committed to equality, diversity, and inclusivity. We work to remove barriers for everyone affected by MND, employees, volunteers, and stakeholders.

As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role's requirements.

Hybrid Working and Flexibility: This role offers hybrid working, with the expectation to attend the office 1 day per week with flexibility to attend more in line with organisation needs.

We are looking for a Legacy and Administration Manager to join our Finance and Operations team on a part-time basis (2 days per week). This role will report to the Director of Finance and Operations. 

Job Purpose

Legacies are one of the most vital sources of income for Operation Smile UK, helping us continue our work supporting patients with cleft around the world. We’re now looking for a Legacy Administration Manager to join our dedicated team and ensure that every gift left to the charity is managed with care, professionalism, and in line with the wishes of our supporters.

Key Responsibilities

• Manage a portfolio of residuary, specific, and reversionary legacy cases from initiation to completion, optimising income while upholding all legal, ethical, and organisational standards.
• Communicate with empathy and professionalism with executors, solicitors, and beneficiaries’ families, including handling enquiries and confirming receipt of legacy notifications.
• Review estate documentation and valuations, determine the charity’s entitlement, and verify that all due funds are correctly received.
• Ensure that all relevant charity tax reliefs are properly applied for, including Inheritance Tax, Capital Gains Tax appropriations, and Income Tax (form R185).
• Maintain accurate and up-to-date records of all legacy income and correspondence within OSUK’s CRM system and Finance Tracker.
• Track the status of ongoing cases, pursue outstanding actions, and take prompt steps to address issues or disputes as they arise.
• Collaborate closely with internal teams—such as Finance, Supporter Care, and Partnerships—to promote strong stewardship and compliance.
• Refer or escalate complex or high-impact matters to the Director of Finance and Senior Finance Manager when necessary.
• Contribute to team meetings, process improvements, and the development of best practice.

Person Specification

· Strong interpersonal skills with the ability to build positive relationships and communicate clearly and sensitively, both in writing and verbally.

· Proven experience in legacy administration within the charity sector or in probate and estate law.

· Highly organised, with the capability to prioritise and manage a diverse caseload effectively.

· Exceptional attention to detail, ensuring accuracy in financial transactions, documentation, and data entry.

· Skilled in interpreting wills, estate accounts, and related legal documents.

· Competent in reviewing estate accounts to verify the correct application of Inheritance Tax (IHT) and Capital Gains Tax (CGT) and to ensure estates are properly finalised.

· Proficient user of Microsoft Office and customer relationship management (CRM) systems.

· Review estate accounts, including the allocation of Capital Gains Tax (CGT) and Inheritance Tax (IHT), to confirm estates are correctly administered.

· Certificate in Charity Legacy Administration (ILM) or legal/paralegal qualification.

Recruitment

We are actively interviewing for this role on a rolling basis as suitable applicants apply. If you're interested in this role, it is advisable to apply as soon as possible.

Disability Confident Committed Employer

We're a Disability Confident Committed employer, so we guarantee an interview to any disabled applicant who meets the minimum requirements for the job.

At Operation Smile UK, we value individuals based on their performance and potential. We're dedicated to creating a diverse and inclusive workplace that supports everyone's needs. We're happy to make reasonable adjustments throughout the application and employment process, and we particularly welcome applications from diverse backgrounds.

If you need this document in a different format, require any adjustments, or need help with your application, please contact us (further details contained within the job description).

Equality, Diversity & Inclusion

Operation Smile UK knows fundraising could better reflect the diverse backgrounds and experiences of the people the charity sector supports. If you don’t meet every requirement but believe your transferable skills align with the role, we encourage you to contact us for a conversation. 

We want our team to reflect the diversity of the communities we serve, offering equal opportunities to everyone, regardless of, age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.

We celebrate diversity and encourage you to bring your authentic self to Operation Smile UK. We are committed to supporting all applicants and ensuring a fair hiring process. All appointments will be made solely on merit, and we are happy to make reasonable adjustments throughout the recruitment process. 

This role is essential in our drive for evidencing the impact of the work we do. You will lead and manage a large-scale, multi-organisation piece of research aiming to highlight the impact of our programmes. You will play a key role in ensuring the main research project and any supplementary research projects are delivered efficiently and ethically. You will use data and evidence to inform practice and work closely with the Programme Specialist for Pilots and the wider Quality and Impact Team as required.  Additionally, you will project manage additional cross-organisational projects as required in support of our growing charity. 

This is role is a fixed-term contract for 18 months. 

Travel throughout the UK may be required.   

You will report to the Head of Quality and Impact. 

Key Responsibilities 

· You will be accountable for the oversight of the main research and any supplementary research projects from initiation to completion.

· You will collaborate with the Programme Specialist for Pilots and the Associate Director of Business Development to ensure delivery of the research and ensure alignment and fidelity to the research plan.

· You will work with the Head of Quality and Impact and Finance Team to ensure that the project/s meet agreed objectives, timelines and budgets. 

· You will support the development of project documentation. 

· You will deliver reports and presentations as required both internally and externally from DFN Project SEARCH to share information regarding the research project. 

· You will be accountable for collecting, analysing and reporting on data that is relevant to the organisation. 

Interim Director of Finance & Operations - Immediate start!
8-month rolling Contract | Hybrid – London (1 day a month in office)

Harris Hill is delighted to be partnering with a leading membership organisation in the search for an Interim Director of Finance & Operations. This is a rare opportunity to join the senior leadership team during a time of strategic change, providing critical direction across finance, HR, operations, and governance.

The role

This senior position is perfect for an experienced finance leader who thrives in a dynamic, values-driven environment. You'll be responsible for embedding a sustainable financial framework, managing day-to-day finance functions, and supporting broader organisational strategy. You'll also act as Company Secretary and a key liaison with the board and Finance, Audit and Risk Committee.

Key areas of focus:

• Lead and implement a robust financial governance model
• Oversee budgeting, forecasting, and year-end audit processes
• Line manage finance and HR leads, ensuring smooth operations and high morale
• Support strategic planning, risk management, and data protection compliance
• Evaluate the long-term structure of the finance function, including outsourcing options
• Serve as a trusted advisor to the CEO, SMT, and board

Candidate profile:

• Proven track record in senior finance leadership, ideally in the charity or NFP sector
• Strong knowledge of charity compliance, risk, and governance
• Comfortable operating at both strategic and operational levels
• Inclusive leadership style and commitment to EDI values

Offer & Benefits:

• 27 days annual leave + bank holidays + Christmas closure
• 7% employer pension contribution (3.5% employee)
• Hybrid working – only one office day required per month
• Wellbeing package including 24/7 GP access, counselling, and more
• Professional development support

This is an urgent hire with interviews taking place on a rolling basis.

If you have the above skills and experience and are immediately available, please apply online today, I would love to have a conversation with you!

Communications Officer

Are you looking for a role that will help to change the future of Brain Tumour Research in the UK? If you’re excited to take on such a key position, then Communication Officer is the role for you. At Brain Tumour Research, we are looking for a Communications Officer to join our Marketing and Communications team, as well as giving assistance to our fundraising team, as they drive to meet remarkable income targets. We would like to hear from anyone with experience working in communications and a passion to make a difference for brain tumour patients and their loved ones.

​

​About the Role​

This is an amazing chance for an individual to become a pivotal figure in one of the most advanced and exciting fundraising charities in the UK. Through this role, you will develop your skills and knowledge as Communications Officer, gaining experience of working with a contact management system. Your day will involve creating captivating content for our website and newsletters for our different audiences as well as working with teams across the whole charity to help them reach their ambitious targets.​

About You​

If you would like to join an exciting, innovative, and ambitious charity, with a passion for finding a cure for brain tumours, then we would love to hear from you. This is a fantastic opportunity for a Communications professional looking to further their career, whilst making a difference at one of the most innovative and ambitious medical research funding charities in the UK as a Communications Officer.​

Do you have:​

• Demonstrable excellence in copywriting and editorial skills​

• Bachelor’s degree in communications, media communications or a related field, or similar professional level of experience of at least two years ​

• Understands importance of brand and producing powerful and engaging content that delights and inspires our loyal supporters​

​

About Brain Tumour Research​

Brain Tumour Research is an exciting, innovative and ambitious charity. We are passionate about finding a cure for brain tumours through the establishment of dedicated Brain Tumour Research Centres of Excellence around the UK.​

We are invested in our employees and are proud to be accredited by Investors in People.​

We are asking for a CV as the first step but applicants may be asked to provide a targeted covering letter as part of the selection process.  Interviews will be conducted during the application window as appropriate, and will consist of a first interview via MS Teams, progressing, if successful to a face to face second interview, held at our offices in Milton Keynes.

We reserve the right to close the application window early and advise candidates to apply in good time to avoid disappointment.

​

We are looking for people who share our passion for finding a cure for brain tumours and who have the skills and experience to make a difference. We welcome applications from candidates of all backgrounds, cultures, genders, sexual orientations, abilities, and ages. We believe that diversity enriches our organisation and helps us achieve our mission. We are committed to providing an inclusive and supportive environment where everyone can be themselves and contribute to our vision.

Job Title: Professional Learning & Development Administrator

Job Type: 6-12month fixed term contract (maternity leave cover)

Hours: 35 hours per week

Department: Education & Training (E&T)

Salary: £27,327.96 FTE

Reports to: Head of Professional Learning & Development

Location: Hybrid – FSRH Office (London Bridge) and home working.

Our Purpose:

The College of Sexual and Reproductive Healthcare (CoSRH) is the leader in the field of sexual and reproductive healthcare, and we are the voice for professionals working in this area. As a multi-disciplinary professional membership organisation, we set clinical guidance and standards, provide training and lifelong education, and champion safe and effective sexual and reproductive healthcare across the life course for all. 

Can you help us?

We are seeking an experienced administrator to join the team to support of the effective delivery of the PLD portfolio including the administration of the PLD Board of Council and several committees. As part of the team the postholder will work closely with the E&T Team, CoSRH members as well as wider clinical experts and stakeholders.

The role:

• Committee Administration: Organising meetings, diary management, preparing agendas, distributing documents, taking minutes, and following up on action items.
• Communication: Managing and resolving escalated member support queries, emails, phone calls, and acting as a liaison between team members and other departments.
• Processing applications for advanced qualifications and trainer registrations.
• Maintaining standard operating procedures documentation and updating when required
• Document management: Organising and maintaining digital and physical files, including educational materials and administrative documents.
• Data entry: Inputting and updating information in databases or spreadsheets related to content, projects, or team performance etc.
• Supporting course arrangements: Booking transportation, accommodations, sourcing, invoicing, equipment etc.
• Administrative reports: Compiling and formatting reports on team activities, progress, and performance metrics.
• Any other duties considered necessary for the role.

You will be:

An experienced and effective administrator

Organised with a logical approach to workload planning and delivering and reporting on actions.  

Willing to learn about the SRH and a proactive, effective team member.

You will have:

• Excellent Microsoft Office skills in particular knowledge of Office 365
• Experienced in using a variety of digital solutions including databases.  
• Excellent communication skills both written and verbal.
• Excellent organisational skills including the ability to prioritise, multitask and work flexibly.
• High standards of numeracy and literacy.
• Good stakeholder and interpersonal skills across a range of professionals and levels of an organisation.
• Previous experience working with committees including agenda setting, minute taking and tracking actions.

Experience of the following is advantageous but not essential:

• Website editing
• Working in a project-based environment using project and planning systems

We will offer you:

We offer a range of benefits at FSRH to support staff wellbeing, including:

• 25 days holiday, with an additional 2 days leave after 2 years of service, and a further 3 days after 5 years.
• Birthday leave day
• Annual Volunteering Day
• Flexible working culture
• Pension and life assurance scheme:  10% employer contribution / 5% employee contribution after successful completion of probation. This also includes access to life assurance at 4x annual salary and an income protection scheme.
• Employee Assistance Programme
• Employee discounts portal
• Free Lunch Thursday
• Interest free season ticket travel loans
• Enhanced maternity, paternity & adoption pay
• Free eye tests
• Training and development

NB:  In order to fulfil this role you should be resident in the UK with a valid right to work; we are unable to sponsor people requiring a work visa.

To Apply

To apply, please visit:  Professional Learning & Development Administrator (6-12 month FTC Mat leave cover) job - Hybrid - College of Sexual and Reproductive Healthcare

Deadline for applications is Monday 3 November 2025

Interviews will take place on 12 & 13 November 2025

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

We value diversity, promote equality and encourage applications from people of all backgrounds. We are working hard to minimise unconscious bias and your application will be anonymised to support this.

NB:  In order to fulfil this role you should be resident in the UK with a valid right to work; we are unable to sponsor people requiring a work visa.

Position: Head of Volunteering
Type: Full-time (35 hours a week), permanent 
Location: Office-based in London, N4 with flexibility to work remotely
Salary: £65,118 per annum plus excellent benefits  
Salary Band and Job Family: Band 4

About us 

We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.

Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus. 

Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information. 

Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.

About this job 

This year, we’ve embarked on introducing a bold, exciting new operating model and structure to improve our services and support to help everyone affected by MS.

We’re making it easier for people who use our services to find and connect to the support they need. And we're looking at ways to make our support more accessible and personalised to meet people’s individual needs, no matter where they are on their MS journey. 

We’re creating services that are flexible so that, when someone's circumstance changes, we’ll change too. As demand for our services grows, we’ll always be ready to support everyone who needs our help.  

Our new structure and our new ways of working will bring all of these services together under one delivery model launching next year. We're creating a new virtual support hub to bring together everything our community needs to manage their MS or support and care for someone living with MS.

Our Head of Volunteering is a key leadership role in our Services and Support directorate, as part of our Services Development function.

We rely heavily on our volunteers to support our mission and improve the lives of people affected by MS. Our volunteers who generously donate their time are critical to our success. 

Our volunteers play an important role in: 

• fundraising events 
• delivering resources to people affected by MS 
• advocating for MS research and policy 
• providing care and support to the MS community 

Our Head of Volunteering will be: 

• leading on the development and implementation of the organisation's volunteering strategy
• growing organisational capacity and capability in volunteering, maximising the unique contribution volunteering can make to support the MS Society's strategic aims. 
• leading a team who will support our volunteer journey, volunteer experience and volunteering systems, developing a high-performing and motivated culture within teams. 
• ensuring volunteer-related policies, products and procedures are aligned with sector best practice and opportunities are increased to support the engagement and retention of volunteers, leading to an increase in flexible volunteering roles and volunteers. 
• seeking new opportunities to grow and develop volunteer capacity, engagement and impact. 

We’re looking for: 

• extensive experience of development and successful implementation of a volunteering strategy or plan 
• a proven track record of operating at a senior level within a volunteering function or organisation, engaging significant numbers of volunteers. 
• significant experience in developing and implementing volunteer journeys, policies and processes focussed on improving the volunteer experience. 
• substantial experience of successfully leading and managing a large and geographically dispersed teams of staff and volunteers, embedding change and fostering a high performing culture. 

Closing date for applications: 9:00 on Friday 7 November 2025

Interested?

PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.

Equal Opportunities 
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.

We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application. 

Disability Confident Employer 
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.

You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.

If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.

More about our employee benefits:
We have a wide range of employee benefits including (but not limited to): 

Encouraging work life balance

• 38 days paid annual leave (including bank holidays), pro-rata for part-time
• More annual leave entitlement, based on length of employment
• Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us) 
• Flexible working options 

Caring for you and your family 

• Generous sick pay entitlement
• More sick pay entitlement, based on length of employment 
• Opportunity to buy and sell annual leave in each calendar year 
• Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis 
• Enhanced leave for new parents 
• Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
• Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
• 10 days paid disability leave a year, pro-rata for part-time 
• 10 days paid carers’ leave a year, pro-rata for part-time 
• Cycle to work scheme 
• Death in service scheme
• New family-friendly benefits, including paid leave:
  • In the event of miscarriage or still birth 
  • To support fertility treatments
  • For antenatal appointments for both parents

Thinking about your finances 

• Enhanced salary sacrifice pension scheme
• Discounted season ticket loan and interest-free emergency loans
• Give as you earn to support other charities of your choice before tax
• New employee portal including lifestyle savings vouchers and personal wellbeing

Enriching your life at work

• Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
• Yearly internal apprenticeship opportunities
• New, modern offices that embrace working together both in-person and remotely 
• Various opportunities to influence how we internally operate (including surveys, and focus and committee groups) 
• Active and supportive internal employee networking groups for collaboration and peer support 
• 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community) 
• 2 days paid leave a year for volunteering with other charities during normal

Safeguarding 
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.

This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.

We recognise our particular responsibility to make sure vulnerable adults and children are protected.

We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.

Your right to work in the UK 
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.

You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.

No agencies please.

The Junction is an out of hours service, open 365 evenings a year, to support and assist individuals experiencing a mental health concern. The aim is to alleviate the need for people in the Swindon locality to access A&E acute mental health services and primary care GP services unnecessarily by managing the presenting symptoms/mental health crisis along with the triggers and context for that crisis. 

As an Acute Mental Health Practitioner, you will be providing a preventative, person centred approach to people accessing the service who may be experiencing a mental health crisis.

The service is open from 4PM-11PM, 365 days a year so this position will include some weekends and bank holidays. 

 
What You'll Do: 
 

• Innovation and Empowerment: Channel your passion into providing evidence-based interventions, elevating the mental health and emotional well-being of the people we serve, while opening doors to life's possibilities. 

• Effective Partnerships:  Ensure effective and appropriate communication with all individuals, staff, community agencies and partner organisations.  

Why Join Us: 

• Impact Matters: Join a team where your work directly transforms lives and contributes to a healthier community. 

• Personal Growth: We offer professional development opportunities that will enrich your career and help shape the future of mental health services in Swindon. 

• Collaborative Culture: Work alongside like-minded individuals who share your passion for making a meaningful impact. 

Together, we can build a brighter, healthier future for Swindon. Your leadership can make all the difference. 

Join a team with a bold mission – at Swindon and Gloucestershire Mind, we are dedicated to reshaping the landscape of mental health and emotional wellbeing in our community. The Mental Health Practitioner will play a key role in helping individuals improve and maintain their mental and emotional wellbeing.

What You'll Do: -

- Innovation and Development: Channel your passion delivering and promoting wellbeing support by actively contributing to the creation and improvement of innovative programs, resources, and approaches that enhance the mental health and resilience of the communities we serve.

- Collaboration and Efficiency: Work together with existing Mental Health Provision for people, as well as other local agencies/organisations to effectively support people who are experiencing mild to moderate metal health challenges.

Why Join Us:

· Impact Matters: Join a team where your work directly transforms lives and contributes to a healthier community.

· Personal Growth: We offer professional development opportunities that will enrich your career and help shape the future of mental health services in Swindon.

· Collaborative Culture: Work alongside like-minded individuals who share your passion for making a meaningful impact.

The role will focus on promoting positive mental health using the Five Ways to Wellbeing framework: Connect, Be Active, Take Notice, Keep Learning, and Give. This role involves delivering individual and group interventions, offering wellbeing planning, and signposting clients to appropriate community resources.

Key Responsibilities

• Deliver one-to-one wellbeing support sessions tailored to individual needs.
• Co-produce personalised wellbeing plans using the Five Ways to Wellbeing.
• Work with the person to identify their recovery pathway to move towards their goals, maintaining a person centred, flexible approach walking alongside the person, implementing interventions/safety plans.
• Facilitate group wellbeing sessions or workshops on topics such as resilience, stress management, and lifestyle habits.

· Provide support to local health services with their SMI (Severe Mental Illness) clinics 

· Support the improvement in attendance and quality of annual health checks of Individuals who have existing mental health conditions in the community. 

• Encourage people to participate in local activities aligned with the Five Ways to Wellbeing (e.g., walking groups, creative workshops, volunteering).
• Support individuals to develop coping strategies, increase self-awareness, and set achievable wellbeing goals.
• Promote self-management and long-term wellbeing beyond the scope of the service.
• Ensure ICT systems and data recording systems are used appropriately in line with policies and procedures. Work with colleagues to ensure effective internal systems including but not limited to maintenance of records and GDPR compliance.
• Carry out work in accordance with policies and service procedures, current legislation and quality standards. Be prepared for, attend, and engage in staff meetings, supervision, appraisal and training as agreed with your line manager.

Customer Service Adviser (Race for Life)
Salary: £22,866 plus benefits
Reports to: Supporter Services Team Lead
Directorate: Marketing, Fundraising & Engagement
Contract: 6-Month Fixed Term Contract, starting January 12th 2026
Hours: Full-time, 35 hours per week (between 8am - 8pm, 10 days within 14, including 2 weekends in 6)
Location: Home-based (Anywhere in the UK)

Please note: Home-based applicants will need to cover their own travel to Oxford when required. For the duration of this contract this will only be once at the beginning of the contract to collect your laptop and meet the team.

Closing Date: November 2 2025 23:55

This vacancy may close earlier if a high volume of applications is received therefore we strongly recommend that you apply early to avoid disappointment. Please let us know if there is anything about the recruitment process that you would like to discuss, in particular if there are any changes or adjustments that would make it easier for you to apply. Please contact or 020 3469 8400 as soon as possible.

Visa Sponsorship: You must be eligible to work in the UK to apply for this vacancy. Cancer Research UK is not able to offer visa sponsorship.

Recruitment Process: Initial 1-hour virtual group session to be held w/c 17th November. Your chance to find out more about the role, meet some of the team and take part in a short group exercise based on customer service.

Final 1 on 1 Teams interview approx. 45 minutes to be held w/c 24th November

About the Role

At Cancer Research UK, we exist to beat cancer. We are seeking a motivated, enthusiastic, and compassionate Customer Service Adviser to join our Race for Life team.

In this role, you will engage directly with our supporters, providing excellent, solution-focused customer support while using your strong interpersonal skills to build trust, loyalty, and maximize fundraising opportunities. You will thrive in a fast-paced contact centre environment, retaining and using information effectively, and operating independently after induction.

This could suit someone who has worked in fundraising (Face to Face/Door to Door) and is passionate about raising money for Cancer Research UK. Alternatively, you could work in a call centre, as a telemarketer or sales advisor. If you thrive within a busy customer service role and can demonstrate the ability to inspire and motivate our supporters, we would love to hear from you

In return we can offer you; Generous Leave: 25 days holiday plus flexible bank holidays (pro-rata). Career Growth: Access to learning, development opportunities, and career progression.

You'll be given full training and support in the form of online workshops as well as a buddy to support you in your journey to becoming a subject matter expert in all things Race for Life.

This is your chance to join a supportive, dynamic, and purpose-driven work environment where your contributions make a real impact.

What You'll Be Doing

• Providing personalised, solution-focused customer support and advice to all supporters via inbound and outbound calls, emails, live chat, and social media.

• Listening carefully to supporters' needs, understanding their experiences, and responding with empathy, patience, and professionalism.

• Using interactions and engagement to promote CRUK campaigns, products, and services.

• Acting as an information specialist, maintaining up-to-date knowledge across all campaigns and services.

• Maximising fundraising opportunities and supporter engagement.

• Maintaining high standards of accuracy and attention to detail, even in challenging or emotional situations.

Skills & Experience Required

• Exceptional customer service skills with the ability to manage challenging interactions calmly and effectively.

• High level of confidence in phone communication and call control, ideally through experience within a call or contact centre.

• Experience working collaboratively within a team

• Strong writing skills, with the ability to create professional emails and correspondence.

• Competent in using Excel and Microsoft Office , including Outlook and PowerPoint, and the ability to navigate multiple systems simultaneously

• Excellent attention to detail, accuracy, and ability to retain information.

• Ability to work independently after induction, self-managing tasks and priorities.

• Comfortable working to targets, with a proactive and self-motivated approach.

Our Values

We expect our employees to embody our values:

• Bold: Act with ambition, courage, and determination.

• Credible: Act with rigour and professionalism.

• Human: Have a positive impact on people.

• Together: Act inclusively and collaboratively.

How to Apply

We operate an anonymised shortlisting process to support equality, diversity, and inclusion. CVs are required but will not be reviewed until you are invited for interview; instead, please complete the online application work history section.

For questions about this role or adjustments to the recruitment process, contact or call 020 3469 8400.

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Rosebuds Preschool has a great opportunity for a Preschool and Family Operations Lead, to drive the quality and development of our award-winning services for children, young people, and families at the Max Roach Centre. This role emphasises a multi-disciplinary and integrated approach to early years education, play, and child initiatives.  

What does your role look like: 

Quality Oversight: Ensure high-quality early years learning and care at Rosebuds Preschool. Develop quality assurance frameworks to evaluate service effectiveness in addition to the formulation of a meaningful programme of family and child centred activities within our Play and Family Support initiatives at the centre. 

Program Development: Design and manage family and child-centered activities in our play, and Family Support initiatives. Collaborate with practitioners to enhance educational offerings and align with best practices. 

Multi-Disciplinary Collaboration: Promote integrated working across early years sectors. Engage in collaborative planning with educators, social services, health providers, and community organizations. 

Leadership and Management: Advanced Early Years management knowledge, understanding and experience is fundamental to this role. Provide leadership and mentorship to staff, fostering professional development and continuous improvement.

Community Engagement: Organise year-round activities reflecting the Max Roach community's needs. Build relationships with partners to create a robust ecosystem for families. 

Benefits of working with us: 

- Highly Competitive Salary 

- Concessional Preschool Place

- Employee Assistance Programme for Staff Mental Health Wellbeing and Support 

- Regular Socials and Team Building Opportunities. 

- Free Enhanced DBS Checks

- Well-Established Career Path and Training Opportunities 

- Workplace Pension Scheme

- Induction and Supervision Programme

- Personal and Professional Development Plan 

- Fresh Fruit, Tea & Coffee available for all staff 

Requirements: 

Looking for an individual that can inspire and develop a team, is willing to learn and has a passion for working with children, young people and their families. With a recognised qualification in Early Years / Childcare at Level 3 with a proven track record of 5 year's experience in a management / leadership role in an early years setting.

Experience of: 

• devising and applying a high quality curriculum for young children within the Early Years Foundation Stage. 

• managing a team of early years professionals to improve the quality of EY practice. 

• working with external groups / partners / organisations in a EY provision in a way that supports the child and its’ family in a holistic way. 

• Oversight and designed lead for Safeguarding children, Health and Safety. 

• Monitoring activities / services using a database system. 

• Managing and working within a designated budget. 

Role Title: Preschool and Family Programmes Lead 

Hours: 35 hours per week, 8 hours per day Monday to Friday (Hours will include some afterschool wraparound, occasional evenings and weekends). 

We value work life balance and are willing to consider term time only and or 4 day week.  

Salary: £38,000 (FTE) 

Location: Max Roach Centre, in person

Holiday: 28 days inclusive of bank holidays and Christmas 2 weeks allocation.

Please send your CV by Friday 21st November 2025.

Interviews will take place week commencing Monday 24th November 2025.

Loughborough Community Centre is an equal opportunities employer. We are committed to safeguarding and safer recruitment.

This role is subject to an enhanced DBS check.

The International Federation of Gynecology and Obstetrics (FIGO) is the world’s largest alliance of national societies of obstetrics and gynaecology, bringing together professionals from more than 139 countries and territories. For over 70 years, FIGO has collaborated with the world’s top health, rights and donor bodies. We are in official relations with the World Health Organization and consultative status with the United Nations.

FIGO is dedicated to the improvement of the health and rights of women and girls and to the reduction of disparities in health care, as well as to advancing the science and practice of obstetrics and gynaecology. We pursue our mission through education, research implementation, advocacy and capacity building with our member societies.

As a proactive member of the Secretariat team,  to deliver high quality, professional services to FIGO. This will be achieved by;

· Ensuring effective administrative processes within FIGO (incl. meetings support, notetaking, communication, facilities management)

· Supporting the Human Resources function at FIGO (incl. recruitment, BREATH HR and training)

· Coordination of Health and Safety/Fire Safety Support

You will be instrumental in the quality and impactful implementation, delivery and retention of our sites. You will oversee the delivery of exceptional outcomes in support of the charity's mission. You will work as part of a Regional/Country team to deliver outstanding programmes across your geography, establishing and leading partnerships throughout the life of a programme.    

Regular travel throughout your geographical location will be required, with occasional travel to other areas of the UK, NI and Iberia.  Please stipulate which role you are applying for (North of England or Nationwide).

 In addition, occasional international travel may be required, for example to the annual conference in the United States.  

You will report to either Regional/Country Lead within the Delivery & Partnerships team or the Associate Director of Business Development (depending on the scope of your role). 

• We will conduct selection in the w/c Nov 17th – with a multi-stage process taking place that week

Key Responsibilities  

· You will be accountable for the retention and outcomes of your portfolio of programmes.  

· You will work closely with colleagues in both the Delivery & Partnership team and the Quality & Impact team to pursue quality delivery of programmes that adheres to model fidelity.  

· You will hold partners and stakeholders to account for their key responsibilities in the delivery of quality programmes.  

Position: Director of Service Delivery
Hours: Full-time (35 hours a week)
Contract: Permanent
Location: Office-based in London, N4 with flexibility to work remotely
Salary: £73,653 per annum, plus excellent benefits
Salary Band and Job Family: Band 5

About us

We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.

Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.

Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information. 

Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.

About this job

This year, we’ve embarked on introducing a bold, exciting new operating model and structure to improve our services and support to help everyone affected by MS.

We’re making it easier for people who use our services to find and connect to the support they need. And we're looking at ways to make our support more accessible and personalised to meet people’s individual needs, no matter where they are on their MS journey.

We’re creating services that are flexible so that, when someone's circumstance changes, we’ll change too. As demand for our services grows, we’ll always be ready to support everyone who needs our help. 

Our new structure and our new ways of working will bring all of these services together under one delivery model launching next year. We're creating a new virtual support hub to bring together everything our community needs to manage their MS or support and care for someone living with MS.

Our Services Delivery team are responsible for: virtual support hub, community support teams, service comms and engagement

Our Director of Services Delivery will be:

• providing strategic direction and leadership to our Service Delivery function, spanning services such as a helpline, digital and remote, and community engagement
• taking overall responsibility for and providing thought-leadership to our strategic approach for all national and community service delivery, as well as our engagement and comms across our Services and Support
• ensuring our Services and Support are delivered to a consistently high standard and be accountable for the performance of our services in our Live Well activity.
• using evidence and insights, development and delivery of a UK-wide Service Delivery and Development strategy that ensures our services achieve maximum reach and impact, responding to the evolving needs and priorities of people with MS, and their families and carers.
• leading ongoing development and continuous improvement of MS Society’s service delivery operating model, responding to evolving needs and external environment to drive cultural change and inspiring staff and volunteers.
• leading by example, encouraging and role modelling transparency, learning from failure, reducing complexity, user centricity, collaborating, and seeking feedback and ideas from all

We’re looking for:

• substantial experience in Senior Leadership/Departmental Management roles, with the ability to manage large teams at all levels.
• proven success in setting and delivering strategic plans and achieving long standing impact.
• able to provide sector-leading thought-leadership and strategic expertise within Service Delivery of similar type services and scale.
• proven analytical skills and the ability to use data to inform decisions and improve services through development and embedding of strategic transformation.
• proven experience of delivering significant and sustainable business benefits through change programmes.

Closing date for applications: 9:00 on Friday 7 November 2025

Interested?

PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.

Equal Opportunities 
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.

We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application. 

Disability Confident Employer 
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.

You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.

If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.

More about our employee benefits:
We have a wide range of employee benefits including (but not limited to): 

Encouraging work life balance

• 38 days paid annual leave (including bank holidays), pro-rata for part-time
• More annual leave entitlement, based on length of employment
• Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us) 
• Flexible working options 

Caring for you and your family 

• Generous sick pay entitlement
• More sick pay entitlement, based on length of employment 
• Opportunity to buy and sell annual leave in each calendar year 
• Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis 
• Enhanced leave for new parents 
• Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
• Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
• 10 days paid disability leave a year, pro-rata for part-time 
• 10 days paid carers’ leave a year, pro-rata for part-time 
• Cycle to work scheme 
• Death in service scheme
• New family-friendly benefits, including paid leave:
  • In the event of miscarriage or still birth 
  • To support fertility treatments
  • For antenatal appointments for both parents

Thinking about your finances 

• Enhanced salary sacrifice pension scheme
• Discounted season ticket loan and interest-free emergency loans
• Give as you earn to support other charities of your choice before tax
• New employee portal including lifestyle savings vouchers and personal wellbeing

Enriching your life at work

• Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
• Yearly internal apprenticeship opportunities
• New, modern offices that embrace working together both in-person and remotely 
• Various opportunities to influence how we internally operate (including surveys, and focus and committee groups) 
• Active and supportive internal employee networking groups for collaboration and peer support 
• 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community) 
• 2 days paid leave a year for volunteering with other charities during normal

Safeguarding 
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.

This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.

We recognise our particular responsibility to make sure vulnerable adults and children are protected.

We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.

Your right to work in the UK 
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.

You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.

No agencies please.