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Top job
The Royal Marsden Cancer Charity, Chelsea (On-site)
£38,000 - £39,000 per year
Help power extraordinary fundraising behind the scenes
Posted 5 days ago Apply Now
Pause Creating Space for Change, London (Hybrid)
£32,154 per year
Seeking a proactive Operations Coordinator to support teams, maintain systems, and keep processes running smoothly in a varied role
Posted 5 days ago Apply Now

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Closing in 4 days
Wildfowl and Wetlands Trust, GL2, Gloucester (Hybrid)
£32,630 per annum
Posted 1 week ago
MSI Reproductive Choices UK, BS34 8TT (On-site)
£25,528,04 per year
We are looking for a compassionate and professional Client Care Coordinator to join our supportive team
Posted 1 week ago
Closing in 4 days
Arthritis UK, Multiple Locations (Hybrid)
£30635 - £33698 per annum + benefits
We are looking for a Gifts in Wills Officer to join our team to support with the stewardship and retention of our gifts in Wills.
Posted 1 week ago
Cabot Learning Federation, Multiple Locations (Hybrid)
£95,735 – £105,595 (CLF Grade L26 – L30)
Posted today
League Against Cruel Sports, Godalming, Surrey (Hybrid)
Up to £14,285.71 (£25k pro-rata), plus 8% employer pension contribution
Posted 2 weeks ago Apply Now
Into Film, Multiple Locations (Hybrid)
£30,500 - £32,000 per annum, pro rata
Posted 6 days ago
Oxford Hospitals Charity, Oxford, Oxfordshire (Hybrid)
£29,000 - £34,000 per year
Posted 1 day ago Apply Now
Closing in 7 days
The Clatterbridge Cancer Charity, Liverpool (Hybrid)
£27,000 - £30,000 per year
This is an exciting opportunity for an outgoing, self starter to make their mark as part of a growing charity.
Posted 1 week ago Apply Now
Closing in 2 days
Berkshire Youth, England (On-site)
£26,000 - £27,000 per year
Youth Worker
Posted 1 week ago Apply Now
Closing in 4 days
Kingston Carers' Network, KT6, Surbiton (Hybrid)
£18,345 pro rata
Posted 3 weeks ago
Closing today at 23:30
Envision, Multiple Locations (Hybrid)
£65,000 - £70,000 per year FTE (actual salary £39,000–£42,000 per annum)
Posted 3 weeks ago Apply Now
Page 41 of 70
Chelsea, Greater London (On-site)
£38,000 - £39,000 per year
Full-time
Permanent

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Job description

At The Royal Marsden Cancer Charity, every donation helps fund life-saving research, world-leading treatment and better care for people affected by cancer. We’re looking for a Supporter Services Team Leader to help make sure every donation, every supporter record and all internal fulfilment is handled with accuracy, care and efficiency.

This is an opportunity to join an ambitious charity to play a key role in the operations team behind our fundraising success. You’ll lead a small team of operations staff, improve processes, support colleagues across fundraising, and help ensure our supporters receive the excellent experience they deserve.

This is a full-time role based at our Chelsea office, with occasional travel to Sutton. The working pattern for this role is 4 days in the office and 1 day working from home, helping to balance team collaboration with focused time for reporting, data quality work and process improvement.

What makes this role exciting

This is more than a processing role. It’s an opportunity to:

  • Manage and develop people
  • Improve systems and ways of working
  • Contribute to data quality
  • Be part of a supportive, ambitious team
  • Play a meaningful role in a charity making a real difference to cancer patients and their families

What you’ll be doing

As our Supporter Services Team Leader, you’ll oversee the day-to-day running of the team and help deliver a high-quality, responsive service across income processing, supporter administration and operational support.

Your key responsibilities will include:

  • Managing and supporting a small Supporter Services team on a day-to-day basis
  • Overseeing the accurate and timely processing of donations, Gift Aid and supporter data
  • Maintaining strong operational controls and high standards of data accuracy
  • Reviewing, improving and documenting processes to increase efficiency and reduce risk
  • Monitoring team performance and helping ensure KPIs and service standards are met
  • Training, coaching and developing team members, including staff and volunteers
  • Supporting the effective use of fundraising systems and helping identify improvements
  • Ensuring compliance with GDPR, Gift Aid requirements and cash handling processes

About you

We’d love to hear from you if you’re someone who enjoys making things run smoothly, takes pride in accuracy, and can bring confidence, calm and structure to a busy operational environment.

You’ll bring:

  • Experience supervising staff or coordinating the work of others
  • Strong attention to detail and a high level of accuracy
  • Confidence working with data and systems, including Excel 
  • Good organisational skills and the ability to manage competing priorities
  • Strong communication skills and a collaborative approach
  • A proactive mindset and the confidence to identify and improve processes

It would be especially helpful if you also have:

  • Charity or fundraising sector experience
  • Knowledge of Gift Aid, supporter data or fundraising income processing 
  • Experience using CRM systems such as Raiser’s Edge, Salesforce or similar
  • Experience supporting reporting, reconciliation or quality assurance work

Benefits

  • Flexible working around our core hours of 10am to 4pm
  • 27 days annual leave rising with length of service
  • Up to 6% employer contributions subject to matched contribution from you (increasing with length of service)
  • Training, support and development opportunities
  • Access to the blue light discount scheme and other discounts opportunities
  • Access to subsidised staff restaurants, on-site yoga and wellbeing classes, staff choir and much more
  • Range of wellbeing initiatives including access to an employee assistance programme designed to save money and improve your physical, financial and mental health and wellbeing, access to free online GP appointments and free eye tests and contribution towards any glasses required for work purposes

Our Commitment to Inclusion

We are committed to building a diverse and inclusive workplace where everyone feels valued and supported. We welcome applications from candidates of all backgrounds and are dedicated to ensuring equitable opportunities for all.

Application resources
Organisation
The Royal Marsden Cancer Charity View profile Organisation type Registered Charity Company size 101 - 500

The Royal Marsden Cancer Charity raises money to improve the lives of people affected by cancer.

The Royal Marsden Cancer Charity logo Play
Approved patient and nurse photo for Charityjob.jpg
Posted on: 05 June 2026
Closing date: 21 June 2026 at 23:30
Tags: Administration, Fundraising, Operations, CRM, Data Entry

The client requests no contact from agencies or media sales.