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Cleft Lip and Palate Action (CLAPA), Remote
£34,750 FTE per annum, (Pro rata)
Posted 2 days ago Apply Now
Chapter One, Remote
£13.54 per hour / £14,086.40 per annum (£26,412 FTE)
Posted 5 days ago Apply Now

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Closing tomorrow
The King's Trust, Newcastle upon Tyne (Hybrid)
£25,092.00 to £28,783.00 dependent on your skills, knowledge and experience
Posted 4 weeks ago
Release Counselling and Therapy for Women, Remote
£50,000 - £55,000 pro-rata
Posted 1 week ago Apply Now
Closing in 7 days
Brightside, Remote
£39,000 - £45,250 per year
Seeking a Senior Partnerships Manager to develop and steward impactful corporate and university partnerships
Posted 3 days ago Apply Now
Bowel Cancer UK, Remote
£39,465 per year plus £2000 London weighting if applicable
Posted 1 week ago
Design in Mental Health Network, Remote
£50,000 - £55,000 per annum pro rata
We are looking for a strategic and entrepreneurial Head of Partnerships & Programmes to play a central role in our next phase of growth.
Posted 4 days ago
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Remote
£39,200 per year
Full-time
Permanent
Job description

This is an exciting opportunity to build and lead a trusted online peer support service that people affected by Motor Neurone Disease (MND) rely on.  As an Online Communities Lead, you will have the autonomy to shape how the forum develops. You will take ownership of a live online service, with clear accountability for moderation standards, platform governance and overall service quality.

As an Online Communities Lead, you will make independent moderation decisions, including assessing safeguarding risks and applying proportionate escalation in complex situations. You will be comfortable holding responsibility for service-level risk, working within clear governance frameworks while acting decisively when it matters most.

You will act as product owner and primary administrator for the platform, managing configuration, permissions, workflows and continuous improvement. The Online Communities Lead will also lead and support a team of online volunteers, ensuring their wellbeing while maintaining consistent service standards.

Key Responsibilities

  • Take ownership of and lead the day-to-day delivery of online peer support services
  • Act as primary administrator and product owner of the community platform
  • Manage moderation, safeguarding concerns and complex risk escalation
  • Ensure compliance with GDPR, Online Safety Act and organisational standards
  • Analyse community data to inform service development and reporting
  • Grow reach and improve accessibility
  • Manage external suppliers supporting the platform
  • Lead, recruit and support online community volunteers
  • Maintain service continuity plans and respond to incidents

About You

Essential:

  • Experience managing online community platforms and tools
  • Strong knowledge of GDPR and Online Safety Act requirements
  • Experience handling complaints and crisis situations, including content moderation, escalation protocols
  • Ability to analyse community metrics and report on impact
  • Confident communicator, able to represent community voices
  • Experience managing or supporting volunteers, including remote management

Desirable:

  • Understanding of person-centred and accessible digital support
  • Experience developing or improving online services
  • Experience working with external partners or agencies
  • Background in a charity or peer support environment

Hybrid working expectations: This role is home-based with occasional travel to our Northampton office

Further information about MND Association and full job description is available in the attached Candidate Pack.

We are committed to equality, diversity, and inclusivity. We work to remove barriers for everyone affected by MND, employees, volunteers, and stakeholders.

As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role's requirements.

What We Offer

  • 28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays
  • Access to UK Healthcare, including dental, eyecare, health screenings, and therapies
  • 24/7 GP access via phone and video
  • Life assurance and confidential counselling helplines
  • Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave)
  • Access to Benefit Hub for discounts on everyday shopping
  • Enhanced pension scheme
  • Opportunities for training and personal development

About Us

Motor Neurone Disease moves fast. It takes away time, it takes away independence and it has no cure. Every day we support people affected by MND. We fund ground-breaking research. We campaign for better care. We’re here for everyone who needs us. Because with MND, every day matters.

Application resources
Organisation
MND Association View profile Organisation type Registered Charity Company size 101 - 500

We support people affected by Motor Neurone Disease, campaign for better care and fund ground-breaking research. Because with MND, every day matters.

Posted on: 18 May 2026
Closing date: 01 June 2026 at 23:59
Job ref: MH1575558NorOCL
Tags: Administration, IT, Customer Service, Operations, Digital, Compliance / Quality, Conflict Resolution / Peace, Customer support, Data Analysis, Data Protection, Information Management, Risk Management, Safeguarding, Social Media, Web, Direct / Supporters, Governance / Management

The client requests no contact from agencies or media sales.