Customer experience manager jobs

We are looking for an experienced corporate fundraising manager with demonstrable success in building relationships and maximising income from corporate supporters, sponsors and prospects. The role will lead on securing new business partnerships and developing a varied portfolio of exciting opportunities and events.

This is an exciting time to join The Christie charity as we embark on a period of transformational growth with the launch of key capital appeals enabling us to see a real step change in our income. We are looking for dynamic individuals to join our successful fundraising team at this exciting time.

We are a not-for-profit organisation committed to increasing the diversity and numbers of young people entering engineering and technology to meet the future workforce needs, as well as promoting roles that help us work towards net zero and drive environmental sustainability.
 

This maternity cover role is a fantastic opportunity to make a direct impact on this mission. You’ll achieve this as part of a deeply collaborative and trusts-funding-ready organisational culture.
 

You may be an experienced fundraising manager wanting to contribute to and steer strategy development, or a specialist seeking to take the next step in their career. With experience in grant funding – from trusts, foundations, philanthropists or government – you will have three key areas shape, building on the great foundations already in place. These are;
 

• Building EngineeringUK’s pipeline of prospective funders. Researching vision-aligned high value potential funders. There’s an impact-rich portfolio of restricted and unrestricted programmes and themes ranging from sustainability to gender equity to explore.
• You’ll relationship-manage our most significant funders - be the new visionary funders in the green space, piloting new work, to long-established education-focussed funders giving multi-year gifts.
  •  You will take the lead on developing and writing proposals in collaboration with vibrant, and evidence-based Engagement Programme, Research and Policy teams.
     

You will be part of a truly collaborative team which achieves shared ambitions, when working on cross-department projects such as reporting to your funders and preparing engaging experiences for them. This can include visits to schools, tours of our stand-out Big Bang Fair with 20,000 visitors, or volunteering on our Big Bang competition judging. These opportunities mean that EngineeringUK is uniquely placed for a Trusts & Foundations Manager to work in meaningful relationship development as well as the “bread and butter” delivery. In this job, you will experience EngineeringUK’s values first-hand, through direct relationships with your CEO and Trustee Board members, as well as your community of relationship specialist teammates.
 

About the role
 

We are looking for a passionate and skilled Trusts & Foundations specialist to complete a maternity cover. This role will continue to expand EngineeringUK’s relationships in this field and develop grant-funding as a core income stream for our work. We receive significant funding from grant funders already but are looking to scale this income stream. This gives the successful candidate the opportunity to create impact for our programme delivery, research and beyond. Whilst this is currently the sole role focusing on this area, you would be supported by the Director of Business Development & Partnerships and the Chief Executive, both of whom have experience in this type of fundraising. Senior level engagement and support means we can be flexible to the level of experience of the successful candidate, making this role a great opportunity for an experienced Manager wanting to take ownership of a strategy, or for a Specialist looking to take their next step and develop their strategic skills.
 

The Trusts & Foundations Manager (maternity cover) role is part of the Business & Industry team (11 people), who have responsibility for all funding and industry relationships across EngineeringUK. The team works strategically with stakeholders across the engineering, technology and education sectors, to support our mission to increase the number and diversity of young people choosing engineering and technology careers. Opportunities for funding include our bursary programme, in-school programmes such as Climate Schools and Big Bang Programme, supporting our community of Code signatories, and developing new programmes.
 

Prospecting and pipeline management is a key element of this role and once funding is secured, the postholder will account manage the relationship, including regular reporting, delivered in collaboration with programme leads. Therefore, in addition to being able to secure new funding, interest in and experience of delivering excellent account management is essential.
 

Whilst the core focus of the role will be on developing relationships with trusts & foundations and bid writing, there may also be some opportunities to explore key relationships we hold in government, connected to statutory grants and procurement opportunities.

The role is London based at our office at 10 Lower Thames Street, London EC3R 6EN and may involve some travel in the UK. We believe that hybrid working has many benefits and are pleased to offer flexible working with a minimum of 2 days (or 40%) a week in the office and the option for a flexible start and end to the working day in our vibrant central London office overlooking the Thames. Further details on our flexible working practices can be discussed at interview or you can reach out to a member of our HR team.
 

Further details of the role can be found in the job description and person specification
 

About EngineeringUK

Our purpose is to drive change so more young people choose engineering and technology careers.

Our vision is that the UK has the diverse workforce needed for engineering and technology to thrive and drive economic prosperity, improve sustainability and to achieve net zero.

Our mission is to enable more young people from all backgrounds to be informed, inspired and progress into engineering and technology.

In the UK, we don’t have enough engineers and demand is going up. So, we need more young people to realise there could be a future for them in engineering and technology. To really thrive, we need a stronger, more diverse and representative workforce and for that we have to do things differently to make engineering more appealing.

We are a not-for-profit working with hundreds of organisations across business, education, professional institutions and the third sector so we can all grow the future talent pool together. We drive that collective effort through research and evidence, leadership, activities for schools and advocacy, with a focus on long-term sustainability.

We guided by a series of values that we apply to all our activity:

• We are inclusive and care about diversity. We understand that we have different needs and create opportunities for everyone's voice to be heard
• We are collaborative. We listen, share and work in partnership to achieve our vision
• We are curious and keen to learn. We challenge ourselves and others to innovate and experiment
• We are insightful. We evaluate what we do and draw on research to make decisions and to improve our collective understanding
• We are driven by a strong sense of purpose. We are determined to make an impact and achieve our goals

About you

Essential Skills / Competencies

• Experience of identifying, securing and delivering grant-funding from trusts, foundations and/or government.
• Good understanding of the grant-giving environment, with the ability to quickly identify the spaces and conversations your organisation should be engaging in.
• Experience of building and prioritising a pipeline.
• Confidence securing introductions to new people and organisations in-person, virtually, and through written correspondence.
• Excellent writing skills, with the ability to condense detailed information and present it in a compelling and persuasive way for a variety of audiences.
• Excellent relationship management skills, with the ability to quickly build rapport, understand, and respond to the needs of both internal and external stakeholders.
• Strong record keeping, with experience of using a CRM for maintaining records and reporting.
• Ability to understand and present financial information for a funder.
• Ability to make decisions quickly and aptly with minimal supervision, whilst consulting as widely as appropriate when the situation warrants it and/or in line with organisational ways of working.
• Strong attention to detail and good time management.
• Commitment to our mission and values, you will be able to engage with our values and work in a way that supports our commitment to equity, diversity and inclusion

Desirable skills/competencies

· An understanding of education and/or STEM, especially in the funding environment, would be advantageous but not essential.

• Experience of writing and delivering a strategy. 
• Financial management skills.
• Formal education qualifications are not required, but evidence of continuing professional development is very welcome.

EngineeringUK is committed to being an inclusive workplace, where everyone feels they belong.  This is supported by the dedicated work we are doing to ensure our policies and practices are inclusive and that our staff are trained to be able to fulfil this commitment.

We value the benefits of a diverse workforce and encourage applications from people of all backgrounds and experiences.  Our recruitment process is designed to be as accessible and inclusive as possible and to ensure people are individually assessed regardless of their backgrounds or characteristics.
 

We are an equal opportunities employer and are open to flexible working, including job share.

Applying for this role

Applications

If you would like to request to submit your application in an alternative format to support accessibility, please let us know.
 

We want to hear your voice and experience in your application. We acknowledge that you may use AI tools to polish a response, but your application should reflect your experience and voice. All applications are reviewed and scored by our human hiring team.  Our system flags responses that it judges to be AI generated and your application may be disregarded if we feel it has been completely AI generated.
 

The deadline for applications is 4pm noon on 7th June.

Interviews

Applications will be assessed against the requirements for the post as set out in the job description and in the ‘about you’ section above. 
 

We are a Disability Confident committed employer. We guarantee an interview to any disabled people who meet the minimum requirements of the role. Additionally, if there are any reasonable adjustments we can make to make this process easier for you then we are happy to do so. Just complete the relevant sections of the online application form. 
 

We aim to notify candidates who have been shortlisted on 17th June If you have not heard from us after this date, please assume that you have not been successful.
 

First interviews will be held on 23rd June and second interviews will be held on 30th June.

What can we offer you?

• Competitive salary
• 28 days paid annual leave (plus bank holidays), in addition we normally close for the Christmas week
• Competitive pension (10% employer contribution)
• Annual bonus opportunity
• Flexible working
• A vibrant office with terrace overlooking the Thames embankment and Tower Bridge
• Employee Assistance Programme
• Life Insurance (4 x salary)
• Cycle to Work Scheme
• Long term illness/incapacity insurance cover (permanent health insurance or PHI)
• Annual private health check for employees
• Discounted gym membership
• Yearly flu vaccination

We are looking for an experienced and highly organised grant manager with exceptional communication and relationship building skills, to manage all aspects of grants from The Christie Charity to the NHS Trust.

The role will take responsibility for collating project information and supporting internal teams to communicate and demonstrate project impact and ensure accountability to our external partners and audiences.

This is an exciting time to join The Christie charity as we embark on a period of transformational growth with the launch of key capital appeals enabling us to see a real step change in our income. We are looking for dynamic individuals to join our successful fundraising team at this exciting time.

Employability Events and Partnerships Manager

London, Greater London (Hybrid)

£32,190 per year

Full-time

Permanent

Job description

If you share our vision that ‘every young person should be supported to gain the confidence, independence and skills they need for a better and brighter future’ we might have the perfect role for you!

ThinkForward is recruiting an Employability Events and Partnerships Manager to aid our team in delivering our unique programme supporting young people into further education and employment. If you….

• Have a keen enthusiasm for working with young people and facilitating engaging and inclusive employability activities to equip ThinkForward young people for further education and sustained employment​

• Are process driven and organised, with experience in planning and delivery across multiple programmes and projects ​

• Possess the ability to develop new and maintain our strong external business partnerships that support the delivery ​of employability programmes

• Can influence ThinkForward’s careers advice through expertise and insight around the local educational and employment landscape​

• Have the skills to use data to plan, analyse and evaluate employability and progression activities ​

• Can lead on cultivating and onboarding new business partnerships in the London area

…then please click on the attached job pack for our role description and information pack for more details about ThinkForward and the role you could play, then apply via CharityJob with your CV and cover letter. Your cover letter should answer the following questions: 

1. Can you share an example of where you have project managed and delivered employability events or programmes, such as ‘ready for work’ activities?

2. Describe your experience of building and maintaining relationships with external partners, such as employers or corporate organisations, to support employability outcomes.

3. How have you used data, local labour market insight, or feedback to plan, deliver, and improve employability activities or progression programmes?

4. Can you give an example of how you have worked collaboratively with internal teams and external partners to deliver successful employability initiatives?

About the Sickle Cell Society (SCS)

The Sickle Cell Society (SCS) is the only national charity in the UK that supports and represents people affected by a sickle cell disorder. We provide information, advice and support to enable people to improve their overall quality of life. Over 18,500 people in the UK have a sickle cell disorder, an inherited condition that predominantly affects people of Black African and Black Caribbean heritage; and to a lesser extent people of Mediterranean, Middle Eastern, South Asian and Central/South American heritage. 

Job Purpose:

To assist the Fundraising Manager in the delivery of the Sickle Cell Society’s (SCS) Fundraising Strategy and on-going development to achieve its fundraising priorities and targets. An exciting and varied role we are seeking a strong team player, and someone with the confidence and initiative to help develop and grow charitable income. The post holder will be someone with a ‘cando’ attitude and the enthusiasm to want to learn and get things done. We are a small, friendly and closely knit team of 20 skilled and highly committed staff and over 50 active volunteers.

The post-holder will work closely with the Fundraising Manager, and wider team to provide an engaging supporter journey and timely, efficient donor care to existing and new supporters of the Society. Responsible for helping the team meet our agreed income targets for celebratory giving, challenge events, community fundraising and corporate payroll giving initiatives.; the post-holder will be keen on developing their Fundraising career and interested in expanding their use of CRM databases, data management and the production of reports for effective donor stewardship.

You will be responsible for the membership and donors’ database (Beacon) keeping up to date and reporting back on results, whilst ensuring data compliance and implementation of data. You will be highly proficient in the use of business IT systems in particular Microsoft Excel to analyse data, and you will also have at least one year’s experience, or equivalent, in producing detailed and insightful reports.

The post-holder will be a confident communicator and collaborator with proven relationship building and creative and innovative fundraising skills. You will also support the development of our fundraising communications, monitoring performance across all channels driving best practice and income growth. You will generate and develop engaging fundraising communications and be responsible for your own copywriting, including thanking our wonderful donors via the most appropriate communication channels. 

This varied role will give you the opportunity to further your fundraising skills across a broad range of income generating activities as well as build strong, professional relationships to benefit the SCS’ charitable objectives.

Visit our website for a job description and details on how to apply.  The role closes on October 28th 2025

Individual Giving Manager

When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.

Acorns Children’s Hospice is seeking an experienced Individual Giving Manager to lead the planning, delivery and evaluation of an ambitious and effective Individual Giving programme. You will oversee the warm Individual Giving portfolio, including cash appeals, raffles, newsletters, regular giving and product development.

About the Role

At Acorns Children’s Hospice we offer specialist palliative care and support for children and their families across the West Midlands. We are there wherever and whenever they need us, in the hospice, community and at home. As the UK’s largest children’s hospice charity, in terms of both numbers of children and families supported, and annual expenditure on our care work- we need to raise more than £14 million each year to run and support our care services.

As Individual Giving Manager, you will:

• Plan, deliver and evaluate targeted and cost-effective direct marketing campaigns including cash appeals, raffles and supporter newsletters
• Manage effective Direct Debit retention and reactivation campaigns
• Collaborate with the Data & Insight team to develop detailed campaign briefs and support robust data analysis
• Work closely with the Marcomms team, ensuring effective case studies, photography, statistics, and organisational information are briefed and available in time for campaigns
• Develop and optimise the supporter journeys for specified audiences 

About You

• Experience of working in a Marketing or Fundraising environment
• Experience of running a multi-channel appeal/campaign programme
• Knowledge of regulatory environment for fundraising from individuals including data protection, Gift Aid and fundraising codes of practice and regulation
• Experience of and resilience to meeting targets and KPIs
• Track record of successfully managing and developing relationships with individual supporters, customers or clients

What We Offer 

• £40,000 per annum
• 37.5 hours per week
• Hybrid role - based in nearest Acorns hospice (Walsall, Worcester or Birmingham), home working and travel to across the West Midlands
• Employee discounts from leading retailers – including the Blue Light Card
• Discounts on refurbished tech
• Health cash plan
• Gym membership and equipment discount scheme
• Bike2Work scheme - save up to 42% on bikes and equipment 
• Wellbeing, legal and financial support
• Career development through our Acorns Academy offering leadership, coaching, fundraising, clinical training and more.   
• Generous contribution to group personal pension plan (7.5%) or continuation of current NHS pension scheme
• NHS pension scheme life assurance or Acorns group life assurance scheme
• Annual leave entitlement increases with length of service 

Interviews are scheduled to be held on 5 June

You need to be eligible to work in the UK to be considered for this role. We are committed to safeguarding children and vulnerable adults and therefore any successful candidate will be asked to provide two satisfactory references.

As a UNICEF Gold Rights Respecting organisation, we are committed to ensuring that the United Nations Convention for the Rights of the Child is embedded into both culture and practice within the organisation. As an employee you will be a Duty Bearer for Children’s Rights and support all children to be Rights Holders.

JOB DESCRIPTION: Site Manager

Job Title: Site Manager

Department: Operations / Management

Reports to: Head of Operations

Main Function of the Job: To provide leadership and strategic oversight for a designated site, ensuring all activities align with the Charity’s objectives and budgetary targets. The Site Manager is responsible for the performance of their team, the safety of the environment, and the successful delivery of client development programs.

• Strategic Leadership: Display and install a passion for the charity’s aims, ensuring the site meets its targets and development goals.
• Team Management: Oversee Support Workers and volunteers, managing issues in line with organisational policy and fostering professional discipline.
• Operational Oversight: Ensure site security, maintenance, and the professional appearance of facilities.
• Client Advocacy: Champion the needs of Where Next clients, ensuring their welfare is paramount and that their personal goals are reviewed and recorded to schedule.
• Stakeholder Relations: Uphold high standards of customer satisfaction and represent the Charity professionally to all stakeholders.
• Financial Accountability: Ensure all monetary activities on-site are carried out in strict accordance with policy and procedure.

Location While primarily based at a specific site, the Site Manager will collaborate across all Where Next units to ensure organisational consistency and provide cross-site support as required.

Staff Supervisory Responsibilities

• Direct supervision of Support Workers, volunteers, and clients.
• Responsible for staff work planning, attendance monitoring, and performance reviews.
• Lead the team in implementing client-centred plans and ensuring paperwork quality is consistent.

Main Duties

• Program Management: Oversee the identification, preparation, and implementation of training and work opportunities for clients.
• Quality Control: Audit and ensure all client programs are monitored, assessed, and recorded as required by the organisation and external bodies.
• Health & Safety: Act as the primary lead for Health and Safety enforcement on-site, including infection control and safe equipment usage.
• Development: Identify and secure new development opportunities for the Charity and initiate new activity ideas.
• Communication: Facilitate effective communication within the team regarding client needs and organisational requirements.

Qualifications and Experience

• Education: Level 3 or higher qualification in a relevant field (Health & Social Care, Management, or Horticulture).
• Licensing: A valid driver’s license is essential.
• Experience: Proven experience in a supervisory or management role, preferably within a charitable or care-based environment.
• Certification: Must hold and maintain a valid First Aid Certificate.

Tools and Equipment

• Proficiency in the safe operation of hand and power tools relevant to the site (e.g., nursery or carpentry tools).
• Responsibility for ensuring all staff are adequately trained before using specific equipment.

Working Conditions

• Involves working in open-air nursery conditions, requiring physical effort for gardening, landscaping, and logistical tasks (loading/unloading).
• Requirement to work flexible hours, including outside traditional hours, to meet the needs of the Charity.

Aptitude/Skills

• Sensitivity: Deep understanding and sensitivity to the demands of working with clients with learning disabilities.
• Flexibility: Ability to adapt to different teams and lead through change.
• Proactive Growth: Committed to Continuous Personal Development and maintaining high standards of personal discipline. 

This role is being advertised as a Shop Manager but on appointment your job title will be Community Shop Manager. 

Are you a passionate person who wants to shape the future of our Barnes Shelter shop? If that sounds like you, we’re looking for a confident and influential person who is community-driven and ready to take the lead as a shop manager. 

This role is a chance to bring bold ideas to life as well as being a manager giving you the chance to take creative control of visual merchandising within the shop. 

If you have experience of leading a team whilst empowering and motivating individuals this could be the role for you!

About you 

You will need to be an active team player and be able to demonstrate how you’ve managed and motivated a team previously beyond expectations and experience of providing excellent customer service in a face-to-face role. 

Have a good knowledge of recruiting and developing a diverse team and how you have supported and motivated teams to progress and how you would bring these skills into this position. 

You will need to have good communication skills to engage with the local community to seek out new opportunities to increase the shops contribution to help further Shelter’s cause. You will develop your own and your teams’ interests in merchandising the shop attracting customers and continually develop yours and your team’s knowledge of Shelter, who we are and what we do. 

How to Apply 

Please click ‘Apply for Job’ below. You are required to submit your work and education history and a supporting statement. Please provide specific examples of how you meet the criteria in the 'About you' section of this advert, following the STAR format, and ensure you demonstrate how you address the behaviours below throughout your responses: 

• We prioritise diversity and have an inclusive and open mindset 

Any applications submitted without a work and education history and supporting statement will not be considered 

About Shelter 

 
Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency. 

We exist to defend the right to a safe home. Because home is everything, 

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve. 

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist. 

Safeguarding statement 

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies. 

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them. 

The Pop-up Shop Lead will manage all aspects of the Derry Castle Street Pop Up Shop, including leading and supporting volunteers, maximising income generation and ensuring an excellent customer and donor experience.

As this is a newly established pop-up shop, the post holder will play a key role in setting up, developing and embedding the shop within the local community during its first year of operation. This includes building volunteer capacity, developing donation streams, establishing effective shop systems and contributing to the evaluation of the pop-up model to inform future retail development.

The post holder will act as an ambassador for Concern Worldwide, ensuring the shop becomes a welcoming, sustainable and successful community retail space that supports Concern’s mission and raises awareness of its work and campaigns.

This is an exciting time to join the retail team as we establish and grow this new community-focused pop‑up shop.

About us: 

We are an international humanitarian organisation that strives for a world free from poverty, fear and oppression. We deliver life-saving and life-changing interventions to the world's poorest and most vulnerable people. From rapid emergency response to innovative development programming, we go to the hardest to reach places to make sure that no-one is left behind. With almost 4,500 staff of more than 50 nationalities, Concern operates in 24 of the world’s poorest countries, helping people to achieve major and long-lasting improvements in their lives. 

Retail Development in Northern Ireland

Concern Worldwide operates a growing retail network of seven shops across Northern Ireland, each playing an important role in supporting our work to end extreme poverty. Our portfolio currently includes two specialist bookshops located in Derry and Holywood, alongside five established charity shops in Ballycastle, Newcastle and across Belfast on the Lisburn Road, Antrim Road and Ormeau Road.

While relatively small in scale, our retail operation is ambitious, dynamic and entering an exciting period of development. Over recent years we have strengthened performance, modernised operations and built resilient shop teams supported by dedicated volunteers and staff.

With further shop openings planned and new retail models being explored, including pop up and diversified formats, this is a pivotal moment for retail growth in Northern Ireland. We are expanding not simply in size but in ambition, testing innovative approaches to charity retail while strengthening our presence within local communities.

Joining Concern Retail at this stage offers the opportunity to be part of a developing network where new ideas are welcomed, leadership is visible and individuals can directly shape the future direction of our retail programme.

Benefits
•    25 days’ annual leave, pro-rated for part-time employees.
•    Annual leave purchase scheme
•    Enhanced maternity leave pay and shared parental leave
•    Stakeholder pension
•    Season ticket loan
•    Cycle scheme
•    Life assurance
•    Access to Employee Assistance Programme (EAP)

Details of our benefits could be found on our website.

Job Location: Derry

2a Castle Street, Derry, BT48 6HQ  

About You: 

ESSENTIAL

Experience

• Experience working in a retail or customer facing environment.
• Experience supporting the setup, development or growth of a retail, community or social enterprise initiative.
• Experience organising priorities and working effectively within a fast-paced operational environment.
• Experience supervising or coordinating people within a retail, hospitality, charity or customer-focused environment.
• Experience supporting the day to day running of a shop, store or customer focused operation.
• Experience contributing to sales performance, income generation or achievement of target.
• Demonstrated ability to take initiative and work independently within a busy operational environment.

Applications are welcomed from candidates with experience in retail, hospitality, community projects, social enterprise or other customer focused environments who can demonstrate transferable skills and motivation to succeed in charity retail.

Knowledge and Skills

• Strong interpersonal and communication skills with the ability to engage confidently with colleagues, volunteers, donors and customers.
• Organised and proactive approach with the ability to manage competing priorities.
• Commercial awareness and an understanding of how good retail practice drives income.
• Ability to work in a practical, hands on retail environment while contributing ideas to grow and develop the shop.
• Basic numeracy and literacy skills suitable for retail administration, cash handling and reporting.
• Confidence using IT systems including email and Microsoft Office applications. Training will be provided where required.
• Awareness of social media or willingness to use digital channels to support shop promotion and volunteer engagement.
• Ability to build positive relationships and engage effectively with local communities and stakeholders.

Working Pattern

• Flexible approach to working hours, including weekends and Bank Holidays.

DESIRABLE

Where a high volume of applications is received, preference may be given to candidates who can demonstrate:

• Experience managing or supervising within charity retail or commercial retail.
• Experience opening, developing or growing a retail or community initiative.
• Experience recruiting, managing or supporting volunteers.

To view the full job description, please click on the link below to download the document.

Equality, Diversity, and Inclusion: 

Concern Worldwide encourages all qualified candidates, irrespective of gender, ethnicity and origin, disability, political beliefs, religious beliefs, sexual orientation, or socio-economic status to apply to become a part of the organisation. Concern is against all forms of discrimination and unequal power relations, and is committed to promoting equality. 

HOW TO APPLY

To apply for this post, please complete the application by 29th May 2026.

To give yourself the best chance of being shortlisted, please explain under each question how your experience, skills, or achievements demonstrate your suitability. Use clear and specific examples to support your statements.

Concern will shortlist only those candidates who clearly demonstrate that they meet all essential criteria. If a high number of applicants meet the minimum requirements, we will assess and score candidates against the desirable criteria to determine who will be invited to interview. It is therefore important that your application provides detailed evidence of how you meet the role requirements.

Candidates must be legally entitled to work in the UK at the time of application.

Conditions of Appointment: 

Pay band: GB3

Annual Salary: £25,907 - £28,786 (4 days pro rata at £20,725.6 - £23,028.8).

New employees will normally start at the beginning of the pay band, with scope for progression over time.

The successful post holder will be required to complete a Basic AccessNI check and sign a criminal records self-declaration form.

It is the nature of this post that weekend working hours may be part of the normal working week.

This appointment is conditional upon the satisfactory completion of a three-month probationary period.

Deadline: 29th May 2026

Please note that Concern reserves the right to close this vacancy early and to interview candidates on a rolling basis due to the urgency of filling this role. Applicants are therefore encouraged to submit their application as soon as possible to avoid missing out. 

All candidates who are short-listed for an interview will be notified via email.

Having a criminal record will not necessarily debar you from working with Concern Worldwide. This will depend on the nature of the position, together with the circumstances and background of your offences. 

Bringing proven experience in finance and a strong eye for detail, the Management Accounts Assistant will play a key role in supporting accurate, timely financial reporting. This Management Accounts Assistant opportunity is suited to someone who has strong Excel skills, clear communication and a proactive approach. This role contributes effectively to management accounts, reconciliations and audit support within a collaborative finance team.

Key Responsibilities

• Support the preparation of quarterly management accounts and commentary
• Assist with accounts for MND (Sales) Ltd
• Maintain the Fixed Asset register
• Balance sheet account reconciliations
• Produce sales invoices and support credit control activity
• Process weekly bank cheques from the fulfilment provider
• Assist with internal and external audits
• Support the Management Accountant with ad-hoc tasks

About You

• Studying AAT or equivalent experience in a finance setting
• Ability to work with and support non-finance stakeholders
• Intermediate Excel skills
• Strong communication and organisational skills
• Confident written and verbal communication

Desirable

• Experience using Microsoft Dynamics GP or Qlik reporting
• Experience with CRM systems such as Dynamics
• Proactive approach with the ability to prioritise workload

Hybrid working expectations: office attendance in Northampton two days per week

Further information about MND Association and full job description is available in the attached Candidate Pack.

We are committed to equality, diversity, and inclusivity. We work to remove barriers for everyone affected by MND, employees, volunteers, and stakeholders.

As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role's requirements.

What We Offer

• 28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays
• Access to UK Healthcare, including dental, eyecare, health screenings, and therapies
• 24/7 GP access via phone and video
• Life assurance and confidential counselling helplines
• Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave)
• Access to Benefit Hub for discounts on everyday shopping
• Enhanced pension scheme
• Opportunities for training and personal development
• Hybrid working

About Us

Motor Neurone Disease moves fast. It takes away time, it takes away independence and it has no cure. Every day we support people affected by MND. We fund ground-breaking research. We campaign for better care. We’re here for everyone who needs us. Because with MND, every day matters.

If you an ambitious relationship-builder ready to drive growth, innovation and impact across high-value fundraising and partnerships this could be the role for you! 

Farleigh Hospice is a high performing organisation providing specialist palliative and end of life care for people with life limiting illness in the Mid Essex region. Our team at Farleigh has grown and evolved to meet the changing needs of the community we serve and our work is only possible thanks to the incredible support of our community. 

The Role 

This is a pivotal role within our Income Generation team, leading our high-value fundraising portfolio including major donors, corporate partnerships, trusts and foundations, and legacy and in-memory giving. 

Reporting to the Head of Fundraising, you will shape and deliver a strategy and team to build meaningful, long-term relationships and maximises sustainable income, ensuring Farleigh Hospice remains a charity of choice for supporters and partners. 

This is more than a fundraising role - it’s an opportunity to combine strategic thinking with purpose, helping to secure vital income that enables exceptional hospice care in our community. 

What You’ll Do 

• Develop and deliver a philanthropy and partnerships strategy aligned to organisational goals

• Build and manage a pipeline of high-value supporters, including major donors, corporates and trusts 

Work closely with our corporate fundraiser to secure and develop corporate partnerships, creating compelling engagement opportunities and sponsorship packages 

• Ensure excellent major donor stewardship, delivering personalised engagement and relationship plans

• Oversee trust and foundation applications, ensuring high-quality submissions and reporting 

• Support the growth of legacy, in-memory and tribute giving

• Lead, motivate and develop a high-performing team and volunteers

• Use data, insight and KPIs to monitor performance and drive continuous improvement

What We’re Looking For 

We’re looking for a dynamic and experienced fundraiser with: 

• Significant experience in philanthropy, corporate or high-value fundraising

• A proven track record of securing major gifts, partnerships or grants

• Experience managing high-value relationships and pipelines

• Strong leadership and team management experience

• Excellent communication, influencing and relationship-building skills

• Strategic thinking combined with strong commercial and analytical ability

Charity or hospice experience is desirable, but most important is your ability to build lasting relationships and turn opportunities into meaningful income and impact. 

In return, we offer a great working environment, a competitive pay and benefit package, flexible working and a strong team to support you.  

Please note that we reserve the right to close this vacancy early if we receive a high volume of applications) 

Farleigh Hospice is committed to creating an inclusive working environment where diversity is recognised and celebrated.  To achieve this we welcome applications from all sections of the community. Farleigh Hospice operates a six-month probation period. Positions may be subject to DBS Disclosure. Charity Registration No: 284670 

Position: Quality Assurance and NI Resource Centre Manager
Hours: Full-time, 35 hours a week
Contract: Permanent
Location: Office-based in Belfast Resource Centre, Annadale Avenue BT7 3JJ
Salary: Starting from £33,044 per annum plus excellent benefits
Salary Band and Job Family: Band 2 Charity
You’ll start at our entry point salary of £33,044 per annum, increasing to £35,109 after 6 months service and satisfactory performance and to £37,174 after a further 6 months.

About us

We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.

Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.

Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.

Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.

About this job

This is a pivotal role at the heart of the MS Society in Northern Ireland. As the Quality Assurance and NI Resource Centre Manager, you will be the driving force behind our NI Resource Centre on Annadale Avenue in Belfast, ensuring it remains a vibrant, well-managed hub for the MS community.

You will play a vital role in connecting the services delivered at the Centre to the wider community, fostering engagement and ensuring our supporters and service users receive excellent care. The Resource Centre is not only a focal point for activities and support but also serves as a key hub for our staff and volunteers.

Your key responsibilities will include:

• Resource Centre Management: Overseeing day-to-day operations and a diverse programme of activities to ensure the Centre functions effectively.
• Community Engagement: Leading on communications and contact with the MS community, acting as a bridge between the Centre and those we support.
• People Leadership: Managing and developing staff and volunteers at the Resource Centre.
• Operational Excellence: Maintaining high standards of Health and Safety, managing local income and expenditure, and collaborating with partners to ensure a safe, inclusive environment.
• Quality Assurance: Dedicating a small portion of your week to working with the wider Customer Service team to monitor performance and identify ways to continuously improve our services.

We are looking for an experienced manager with a background in office administration and team leadership who is passionate about making a difference for people living with MS in Northern Ireland.

Closing date for applications: 9:00 on Friday 5 June 2026.

Please note the successful candidate will require an Access NÍ disclosure check.

Interested?

PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.

Equal Opportunities 
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.

We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application. 

Disability Confident Employer 
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.

You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.

If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.

More about our employee benefits:
We have a wide range of employee benefits including (but not limited to): 

Encouraging work life balance

• 38 days paid annual leave (including bank holidays), pro-rata for part-time
• More annual leave entitlement, based on length of employment
• Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us) 
• Flexible working options 

Caring for you and your family 

• Generous sick pay entitlement
• More sick pay entitlement, based on length of employment 
• Opportunity to buy and sell annual leave in each calendar year 
• Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis 
• Enhanced leave for new parents 
• Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
• Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
• 10 days paid disability leave a year, pro-rata for part-time 
• 10 days paid carers’ leave a year, pro-rata for part-time 
• Cycle to work scheme 
• Death in service scheme
• New family-friendly benefits, including paid leave:
  • In the event of miscarriage or still birth 
  • To support fertility treatments
  • For antenatal appointments for both parents

Thinking about your finances 

• Enhanced salary sacrifice pension scheme
• Discounted season ticket loan and interest-free emergency loans
• Give as you earn to support other charities of your choice before tax
• New employee portal including lifestyle savings vouchers and personal wellbeing

Enriching your life at work

• Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
• Yearly internal apprenticeship opportunities
• New, modern offices that embrace working together both in-person and remotely 
• Various opportunities to influence how we internally operate (including surveys, and focus and committee groups) 
• Active and supportive internal employee networking groups for collaboration and peer support 
• 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community) 
• 2 days paid leave a year for volunteering with other charities during normal

Safeguarding 
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.

This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.

We recognise our particular responsibility to make sure vulnerable adults and children are protected.

We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.

Your right to work in the UK 
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.

You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.

No agencies please.

Data Services Manager

Permanent

Salary: £44,000 - £47,000 per annum, plus benefits

London N1

Full time – 37.5 hours a week 

We're a hybrid working employer, meaning you're required to come into the office at least 2 days per week currently Tuesday, and Wednesday or Thursday.

The role is being advertised as full-time, but we would consider someone working 4 days per week pro rata.

Closing date: 5pm, Friday 29th May 2026

First Interviews: Tuesday 9th June 2026

Second interviews: Tuesday 16th June 2026

An exciting opportunity for a Data Services Manager has arisen at World Cancer Research Fund (WCRF). 

WCRF is the UK’s leading cancer prevention charity focusing on the link between cancer and risk factors such as diet, body weight and physical activity. 

We are seeking a Data Services Manager to lead and be responsible for the management, use and maintenance of systems and in-house CRM databases to support the achievement of the charity’s fundraising strategic objectives. You will be analysing and reviewing data and reporting on results that can then be used to build engagement with our supporters.You will also be responsible for a team of two people. 

The successful candidate will have proven experience of working with industry standard fundraising software solutions in the charity sector, ideally have knowledge of Claris Filemaker products and will have experience of creating new, and maintaining and updating existing, complex database systems.Experience of creating scripts and troubleshooting existing scripts is key, along with considerable hands-on experience of working with complex data sources, transfers and imports. An understanding and working knowledge of Data Protection regulations is required. 

Application Details:

If you are interested in this role and feel you possess the necessary requirements, please submit a current CV and covering letter (maximum 2 pages) by the closing date. You must have current right to work in the UK.

Please note: Your cover letter should highlight how your skills and experience will benefit WCRF and equip you for the role.

Due to the high volume of applications we receive, we are only able to provide feedback to shortlisted candidates. If you do not hear from us within 14 days of the closing date, please assume your application has been unsuccessful on this occasion. 

Job Title: Compliance Team Leader

Reporting To: Customer Support Manager

Direct reports: 7

Salary Range: £26,000 - £28,000

Contract Type: Permanent

Location: Hybrid, Sheffield

Working days/hours per week: 35 hours per week, 9am – 5pm, Monday – Friday.

Our Vision: A UK where “No good food goes to waste”.

he Felix Project and FareShare have recently merged to form the UK's largest food redistribution charity. Its vision is a UK where good food is never wasted, and nobody goes hungry.

The organisation rescues high quality edible surplus food, from across the food industry and gets it to over 8,000 organisations across the UK who are working to strengthen communities and improve lives.

The charity manages seven depots across London, Suffolk, Merseyside and Hampshire and works with 16 network partners who operate a further 26 regional depots across the UK.

Over the next year our ambition is to rescue enough food nationally to provide nearly 200 million meals, turning an environmental problem into social good with measurable impact for people, planet, and the economy.

Purpose of the Job  

To lead and manage the Compliance Support team responsible for overseeing the ongoing compliance of all organisations actively participating in the FareShare Go programme after their probation period. The role ensures that compliance-related contacts and case work are handled in line with organisational standards and contributes to the development and implementation of compliance processes to ensure a consistent, high-quality experience for partner organisations. 

Duties and Responsibilities 

• Manages the daily operations of the Compliance Support team ensuring compliance case work and customer contacts are managed efficiently and professionally
• Leads the monitoring of service quality, compliance outcomes and performance against agreed KPIs
• Track, analyse and report on key performance metrics, using data-driven insights to identify trends, performance gaps and opportunities for improvement
• Provide programme managers with feedback and insights from the Compliance Support Team to develop the compliance function and the development of the wider Customer Support Team
• Identifies operational improvements to compliance processes and team workflows
• Escalates complex compliance issues or risks to senior management when required and supports resolution
• Support the development and implementation of compliance processes that align with organisational goals, customer service standards and regulatory expectations 

Your normal duties and responsibilities will be set out in your job description. However, the charity may require you to perform other duties from time to time.  

Recruitment Timeline

We reserve the right to close advertisements early and we might assess candidates and arranging interviews as applications comes in, so please apply as soon as possible, to avoid missing out on this opportunity.

Due to the anticipated large number of applicants, if you do not hear from us within four weeks of your application, we regret to inform you that your application has been unsuccessful. Consequently, will not be able to provide feedback.