Customer service volunteer volunteer jobs
We're looking for Kind, proactive and resilient Service Managers to join our Mental Health service in Croydon.
£46,852.00 per annum, working 40 hours per week.
Want to feel like you have an exciting future? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Our benefits include:
* Annual leave increasing up to 30 days with length of service
* Free DBS
* Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
* Fully paid induction programme and further training
* ILM courses and Apprenticeship Programmes
* Cycle to work scheme
* Employee Assistance Programme for 24-7 confidential support
* Online wellbeing resources
* A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
* Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
What you'll do:
* Drive business planning activities within your contract, ensuring relevant and challenging objective setting and ongoing performance tracking, developing turn around action plans as may be necessary
* Using sound financial and accounting principles, manage contract budgets to deliver on corporate and local contract financial targets
* Successfully lead and motivate your team to ensure the championing of and maintenance of a positive local culture within your service
* Work to continuously improve staff competence, ensure ownership of all staff issues and speedy and effective conflict resolution
* Responsible for reporting all staff changes to HR and Payroll departments, as appropriate e.g. starters, leavers, additional hours etc.
* Responsible for maintaining quarterly staff succession plans
* Deliver effective, professional and commercially focused briefings and supervision meetings with staff and ensure that information, reporting & communications flow up/down is effective
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
* Ability to lead and motivate staff to deliver excellent services
* Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
* Has a practical and logical mind
* Excellent organisation skills
* Thrives on change and enjoys dynamic diverse environments
* Is confident with high levels of self-esteem
* Is respectful, articulate and sensitive in style of communication
* Is motivated towards excellence and improvement of personal performance with a can do attitude
* Ability to cope positively with challenging and diverse behaviour
What you'll bring:
Essential:
* Educated to degree level or equivalent
* Experience of managing contracts and resources and delivering to budget and performance targets
* Experience of effectively managing and developing staff to ensure delivery of services performance targets within contract
* Experience of successfully managing external partnerships to ensure successful delivery of services
* Holds relevant CMI/NVQ Level 4 or other Business/Management Qualification
Desirable:
* Other relevant professional memberships and/or specialist qualifications
About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Please see our website for full Job description
The role
The London Clinic is at a pivotal moment in the growth of its philanthropy programme, with increasing ambition and collaboration with Northwestern Medicine driving a new phase of development.
The Head of Philanthropy Operations will be central to delivering this transformation. This role provides both strategic and hands-on leadership to build the operational infrastructure, governance and processes that underpin a high-performing fundraising function in a complex healthcare environment.
Working closely with the Director of Philanthropy and senior stakeholders, you will turn strategy into action, strengthening systems, improving gift management and reporting and embedding a culture of philanthropy across the organisation.
This is a role for an action-oriented individual, someone highly organised, tenacious and comfortable with ambiguity and who takes ownership and sees things through. You will bring experience from within the fundraising arena, with a strong understanding of the operational requirements that underpin successful philanthropic programmes.
About us
Established in 1932, The London Clinic is one of the UK’s largest private hospitals, with eight state-of-the-art facilities in the heart of London’s medical community around Harley Street. As a charity, we reinvest in cutting-edge treatments, technology, and facilities to benefit our patients, staff, and the wider community.
We offer a comprehensive range of services, from complex medical and surgical procedures to specialist cancer care. The London Clinic is known for its supportive, collaborative culture where every contribution is valued, guided by our core values: We go further, We work as one, We personalise care.
Key Duties
- Lead the development of the operational infrastructure, systems and governance that underpin a high-performing philanthropy programme.
- Translate fundraising strategy into effective delivery, building processes that support donor engagement, stewardship and growth.
- Oversee gift processing, financial tracking and reporting, working closely with finance to ensure accuracy and compliance.
- Develop and embed policies, due diligence and governance frameworks to support ethical and sustainable fundraising.
- Build strong relationships across clinical, operational and senior leadership teams to embed philanthropy across the organisation.
- Drive continuous improvement in systems, data management and operational performance.
- Lead and develop a small team, fostering a collaborative and accountable culture.
Skills & Experience
- Experience working within the fundraising or philanthropy sector, with a strong understanding of fundraising operations.
- Proven ability to design and implement systems, processes and governance frameworks.
- Highly organised and delivery-focused, with the ability to manage multiple priorities and work through ambiguity.
- Strong stakeholder management skills, with experience working across complex organisations.
- Experience of CRM systems (e.g. Raiser’s Edge) and using data to inform decision-making.
- Excellent analytical, problem-solving and communication skills.
- Knowledge of compliance, governance and regulatory requirements in a fundraising or similarly regulated environment.
Benefits
We offer a range of benefits including flexible working and great career opportunities. Our core benefits are:
- Private Medical Insurance
- Contributory pension scheme (total contribution up to 20%)
- 25 days holiday plus bank holidays
- Life assurance
- Travel season ticket loan
- Family friendly benefits
- A range of retail discounts
- Excellent career development; with clear career pathways and access to further education
We are committed to safeguarding and protecting all adults at risk, children and young people by implementing robust safer recruitment practices during our selection process. Pre-employment checks are undertaken in accordance with industry standards and regulations, and successful applicants may be required to undertake an Enhanced Disclosure via the Disclosure and Barring Service (DBS). If you would like further information about our safer recruitment policy then please contact a member of our recruitment team.
The London Clinic is proud of its diverse workforce and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. We absolutely welcome applicants from underrepresented groups; if you think you have the skills and experience for the job, please apply - we would love to hear from you regardless of your background.
The role
You will be responsible for the development and delivery of our Community Services; ensuring they
deliver against our strategic ambitions. Working with our Head of Home and Hospital and Head of
Information and Advice you will also ensure effective integration between service areas, and that our
people are consistently led and managed.
Background to the role
The post has been vacant since October, since then we’ve undertaken a review of our community team
and our current community delivery – it’s important we get these things right if we are to deliver our
ambitious strategy. By the time you begin in role there will be a clear plan for development which you will
lead on delivering.
This is a challenging and rewarding role; you’ll have expertise in the needs of older people as well as
experience of change management and of leading operations. You will be resilient and will have values
which align with ours: Kind, Accountable, Collaborative, Flexible and Inclusive. You’ll be an active
member of the senior leadership team, collaborating with colleagues on organisational development, and
culture. You'll be a confident networker, initiating and developing external relationships and networks
which will support and enhance our community services offer.
There will be a lot of opportunity to make your mark, deliver change and support a very willing and
enthusiastic team to develop together. We’ll expect a great deal of you but in return you’ll be well
supported, invested-in and given lots of opportunity to learn and grow as an organisational leader.
We are looking for people who understand the community we serve and are
therefore specifically looking for applicants who live in and/or have strong connections with
Hackney, Tower Hamlets or Newham. Additionally, we are determined to increase the diversity of
our senior team in line with our organisational EDI Objectives. For this reason, we are actively
seeking candidates from the Global Majority (all non-white ethnic groups, including Black, Asian,
and other groups previously labelled as "ethnic minorities" or ‘BAME’)
The client requests no contact from agencies or media sales.
ALDER HEY CHILDREN’S CHARITY
Job title: Hospital Engagement Manager
Salary: £39,428 - £50,450
Hours: 37.5 hours per week
Location: Alder Hey Children’s Charity (based within the hospital), Liverpool. Office based with occasional working from home
About us
Alder Hey Children’s Charity raises vital funds to help make Alder Hey Children’s Hospital a truly world-class, patient-friendly hospital for the 450,000 patients and families we care for every year.
The charity helps to fund a range of activities and projects that are designed to enhance and improve the lives of our amazing young patients. This includes the funding of specialist medical equipment to ensure our brilliant surgeons and clinical staff have the most up to date and cutting edge technology available and funding hi-tech distraction equipment designed and proven to reduce pain and anxiety in our patients. We also fund a range of programmes and special projects such as our ward musicians, our on-site magician and the play specialists we have on every ward.
About this role:
This is an exciting opportunity for a Hospital Engagement Manager to join the Charity team here at Alder Hey, the UK’s busiest Children’s Hospital.
This pivotal role acts as the bridge between Alder Hey Children’s Charity and the hospital community. You will inspire NHS colleagues and families to engage with the charity, embedding philanthropy into the hospital culture and helping deliver Alder Hey’s 2030 vision.
As Hospital Engagement Manager, you will build strong relationships with NHS colleagues, patients, their families and volunteers to increase awareness, engagement, and fundraising activity. By developing strategic partnerships and delivering training, you will enable grateful families to support the charity in ways that are meaningful to them, driving sustainable income growth across multiple fundraising streams.
We’re looking for someone who loves building relationships, and brings energy, enthusiasm, and exceptional communication skills to foster a culture of giving across our hospital - from inspiring patients and families to support their local hospital charity to engaging clinicians on how the charity can enhance their ward or department.
Key Responsibilities will include:
Relationship building, advocacy and engagement:
- Act as a passionate and professional ambassador for Alder Hey Children’s Charity, championing the hospital’s vital work and the transformative potential of philanthropy.
- Build strong, trust-based relationships with assigned hospital teams, meeting regularly to increase understanding of the charity and the role of philanthropy in supporting families and improving care.
- Serve as the first point of contact for NHS colleagues introducing families or opening networks to potential donors.
- Spot strategic opportunities for increasing NHS colleague and family engagement.
Programme delivery, training and internal collaboration:
- Lead delivery of the Grateful Patient Plan, implementing key activities to increase staff engagement and donor referrals.
- Deliver training sessions for Trust colleagues to build confidence in supporting fundraising and patient family philanthropy (training will be provided).
- Collaborate across the charity to ensure donor referrals are managed appropriately and messaging is consistent.
- Develop a strong working relationship with the Grants and Impact team to stay informed about projects in key areas.
Marketing, communications and visibility:
- Work closely with Marketing and Communications colleagues to increase charity visibility across the hospital site through branding and internal communications.
Please see the attached Job Description and Person Specification for more information.
Our Values
At Alder Hey Children’s Charity, our values guide how we work. Being courageous, working together, showing passion and embracing creativity enables us to support the hospital in delivering the very best care for young patients and their families.
Courage
We try new things, take risks and innovate. We speak up, take accountability and act with responsibility.
Together
We work as one team, sharing knowledge and learning. We partner with patients, families, supporters and colleagues.
Passion
We are passionate about what we do and inspire others.
Magic
We are creative, fun and child-led, creating special moments and going the extra mile.
Additional Information
In April 2025, the charity adopted a four-day working week policy. Staff previously working 37.5 hours now work 30 hours across four days, maintaining full pay while supporting a better work-life balance.
This job description outlines the general nature of the role and is not exhaustive. It may be subject to change in line with organisational needs.
Alder Hey Children’s Charity will make reasonable adjustments where required and is committed to equal opportunities and safeguarding children and vulnerable adults.
The post holder will be required to complete an enhanced DBS disclosure check.
Closing date: Monday 11 May 2026
Interview date (to be held at Alder Hey): Monday 18 May 2026
How to apply
You can apply by clicking the link below. Applications must include your CV and a covering letter (no more than one side of A4) which answers the following questions:
· How do you meet the person specification? If you don’t exactly meet all of the role requirements but have transferable skills please do consider applying and provide details as part of your answer.
· Why do you want to work for Alder Hey?
Additional information is included within the Job Description and Person Specification.
The client requests no contact from agencies or media sales.
As a senior leader within the team, the Membership Engagement Manager will play a key role in delivering AMiE’s mission and supporting the education of mathematics across the sector.
The Association for Mathematics in Education (AMiE) supports anyone involved in mathematics education through a wide range of resources, publications, CPD opportunities and events. We shape the future of mathematics by bringing the sector together and providing a platform for a shared voice to advocate for the learning and teaching of mathematics.
Leading the development and delivery of our membership and engagement strategies, you will ensure that AMiE is focussed on the needs and wants of our members, growing and retaining members and ensuring we fulfil our aim to be a strong and cohesive platform for people across the mathematics education sector to be supported, developed and heard.
As well as taking responsibility for member recruitment and retention, you will ensure a responsive and compelling member offer and provide strong and supportive line management to our team of committed staff.
Key Responsibilities:
- Lead the development and delivery of AMiE’s membership and engagement strategy, ensuring growth, retention and a compelling member offer.
- Drive strategic improvements in member acquisition, retention and lifetime value, aligning services and products with member needs.
- Build an engaging, inclusive professional community by shaping the member experience and overseeing effective communication across platforms.
- Oversee the use of data, CRM systems and digital tools to enhance engagement, improve processes and deliver insight‑driven decision‑making.
- Provide strong, supportive leadership to the team, setting direction, developing work plans and fostering a positive, high‑performance culture.
What we need from you:
Essential
· Significant experience in a senior membership and/or engagement role
· Strong track record of developing and delivering membership strategies that drive growth, retention, and engagement
· Experience in using membership data via CRM systems, data tools, and digital platforms to manage member engagement activity and maximise impact and efficiency
· Line management experience, including a proven ability to lead, motivate, and develop teams
· Experience in building and managing strong relationships and working collaboratively with internal and external stakeholders
Desirable
· Knowledge and understanding of the education sector
Skills and Qualities
· Self-aware and self-confident with a proactive approach to continuous development
· Excellent communication skills, including the ability to engage with a range of audiences and adapt their approach appropriately
· Excellent IT skills, including the confidence to try new digital technologies
· An approachable and supportive management style, with the ability to motivate and inspire teams and role model AMiE’s values and ways of working
· Skills to analyse data and information, identify trends and gaps, and make tangible action plans to address them
· Excellent organisational and planning skills with an agile and flexible approach
To find out more about this role and how to apply please download the Candidate Pack.
Download the candidate pack for full details of the role and how to apply.
The client requests no contact from agencies or media sales.
As an Administrator, you will be at the heart of our busy Support Services team. Your contribution will help ensure our services remain responsive, reliable and joined-up across the country.
If you thrive on keeping things running smoothly and take pride in getting the details right, this Administrator role offers a chance to use your skills with real purpose.
We are the Motor Neurone Disease Association, and together we work with focus and compassion to improve the lives of people affected by motor neurone disease (MND). As an Administrator, you will play an essential part in helping us deliver responsive services.
Key Responsibilities
- Fulfil information requests within agreed timeframes.
- Manage stock of resources across internal and external locations.
- Create, update and maintain records on our CRM database and produce reports.
- Manage new referrals, sending introductory letters and GDPR forms.
- Support CRM updates, including preparing condolence letters.
- Prepare and send memory, treasure and teenage boxes.
- Raise purchase orders and liaise with suppliers to ensure timely dispatch and payment.
- Process feedback forms for the National Support Services team.
- Update SharePoint with relevant team information.
- Ensure all tasks reflect the MND Association’s mission, values and commitment to dignity and respect.
About You
- Proven experience delivering excellent customer service.
- Strong accuracy, attention to detail and ability to work to tight timeframes.
- Confident in organising and prioritising your own workload.
- Experience working in a digital environment, including online case management systems.
- Skilled in Microsoft Office, including Outlook and Excel within 365.
- Knowledge of data protection and safeguarding, with experience applying these processes.
Hybrid working expectations: 4 days per week office attendance required. During the 6-8 week training period, 5 days per week office attendance required.
Further information about MND Association and full job description is available in the attached Candidate Pack.
We are committed to equality, diversity, and inclusivity. We work to remove barriers for everyone affected by MND, employees, volunteers, and stakeholders.
As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role's requirements.
What We Offer
- 28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays
- Access to UK Healthcare, including dental, eyecare, health screenings, and therapies
- 24/7 GP access via phone and video
- Life assurance and confidential counselling helplines
- Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave)
- Access to Benefit Hub for discounts on everyday shopping
- Enhanced pension scheme
- Opportunities for training and personal development
- Hybrid working
About Us
Motor Neurone Disease moves fast. It takes away time, it takes away independence and it has no cure. Every day we support people affected by MND. We fund ground-breaking research. We campaign for better care. We’re here for everyone who needs us. Because with MND, every day matters.
We support people affected by Motor Neurone Disease, campaign for better care and fund ground-breaking research. Because with MND, every day matters.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The UK Maths Trust is a charity that exists to advance the education of children and young people in mathematics. We do this by working with hundreds of volunteers across the UK to organise Competitions and Challenges promoting problem solving and teamwork and other mathematical enrichment activities.
As an Administrator in the TMC team, you will work closely with the TMC Coordinator to support the delivery of the UKMT’s Team and Senior Team Maths Challenges.
Position: Team Maths Challenge (TMC) Administrator - Maternity Cover
Location: Leeds - Thorpe Park LS15 (hybrid working in place)
Salary: UKMT grade A1 - A5 (Salary range £25,730-£28,560 dependent on previous experience)
Post Type: Full Time - 35 hrs a week
Contract: Initial 6 months' fixed-term maternity cover, with possibility of extension
Reports to: Director of Mathematical Programmes
How to apply: Submit a CV and a short statement (no more than 300 words) explaining what interests you about the role, and how you meet the essential criteria outlined in the person specification.
The deadline for applications is 17 April 2026. We expect to hold interviews in w/c 20 April 2026. We anticipate that the successful candidate would start in June or July.
Main duties:
- To work with the Director of Mathematical Programmes and TMC Coordinator to assist with the smooth administration and delivery of the Team Maths Challenges.
- To provide excellent customer service to participating schools and to UKMT volunteers as required. This includes managing email correspondence and other routine enquiries.
- To undertake tasks and analyse data using a variety of computer systems including, but not limited to Google Workspace, Overleaf, Canva, Mailchimp, and the UKMT competition system.
- To plan and track tasks, deadlines, and workflows to ensure the high-quality delivery of TMC events.
- To ensure we uphold our agreements with sponsors and ensure adherence to all relevant organisational policies.
- To support and work with other colleagues as necessary, including the sharing of best practice, to ensure the smooth and consistent running of all UKMT activities.
These duties provide a framework for the role and should not be regarded as a definitive list.
Person specification
You do not need extensive prior work experience for this role. This means the opportunity may be suitable for someone that is still early in their career, or who wants to switch to a different sector to try something new. It is far more important to us that you are a positive team member, keen to learn, and willing to try your hand at a range of different tasks.
Essential
- Strong interpersonal abilities, showcasing initiative, teamwork, and adaptability to manage competing priorities effectively. Demonstrable ability to ensure key deadlines are met.
- Proficiency in the use of core office suite IT software, like Google Drive, Microsoft Office, and various social media platforms.
- The ability to work effectively with others in a busy role but also to make progress with your work independently when required.
- The ability to build strong relationships with colleagues and the UKMT volunteer network.
- Adherence to organisational policies at all times when carrying out your work, in particular but not limited to Child Protection, Data Protection, and Health and Safety.
- A willingness to learn and quickly acquire knowledge in a new role or context.
- Exceptional organisational and time management skills.
- Pride in a culture of effective customer service, with the resilience to respond to feedback in order to improve service delivery where required.
Desirable
- An interest in education and/or mathematics.
Submit a CV and a short statement (no more than 300 words) explaining what interests you about the role, and how you meet the essential criteria outlined in the person specification.
The deadline for applications is 17 April 2026. We expect to hold interviews in w/c 20 April 2026. We anticipate that the successful candidate would start in June or July.
We will sift applications as they are received, and may schedule interviews or even close the vacancy early if a suitable candidate is found, so early applications are encouraged.
UKMT is a charity that exists to advance the education of children and young people in mathematics.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Do you enjoy building relationships and inspiring people to support a meaningful cause, while being an inspiring team leader and manager? This could be the role for you.
Job Description
As a senior member of the Bristol & Weston Hospitals Charity (BWHC) Fundraising & Marketing team, your main objective is to lead the development and management of our community fundraising programme to maximise income to meet annual targets.
You will play a vital role in stewarding effective relationships to maximise support from our existing supporters and crucially, for driving new donor acquisition to ensure the sustainability of our work. Developing our community fundraising programme is essential to our income base and profile. Central to our work is supporting our volunteer fundraisers, driving participant numbers for challenge events, recruiting and engaging volunteers to help raise awareness of the impact of our hospitals across Bristol and Weston. Crucially, delivering on our 2025-2030 strategy alongside the rest of the Fundraising and Marketing team will be a key part of your role.
Supported by the Head Public Fundraising, you will develop strategic and operational plans and budgets for your operational area to meet growth targets and you will ensure to focus on the objective of focusing on current and lapsed supporters.
This is a dynamic and varied role where you will work closely with colleagues across fundraising, marketing and hospital teams to deliver our 2025–2030 strategy and bring our community closer to the charity’s mission.
Key Accountabilities
Community & Events Fundraising
- To maximise fundraising income by managing and delivering overall recruitment and stewardship of fundraising groups, individual supporters (including in memory fundraisers and funeral collections), ambassadors and volunteers
- To develop and manage the team, empowering them to deliver the BWHC ‘In Aid of’ strategic plan, focussing on expanding the network of supporters who fundraise for and are happy to represent BWHC externally
- To develop, manage and deliver the BWHC Community Group plan, focusing on acquisition of new supporters and development of our retention plan
- To raise income and profile through the development, management, promotion of a portfolio of events (BWHC events, third party events and In Aid of events), ensuring maximum participation
- To develop and manage the team to deliver stewardship of in memory fundraisers and income from funeral collection
- To work with the Hospital Partnership Manager to develop a strategic approach to increase levels of hospital staff fundraising
- To manage and develop BWHC’s trading offer, including overall management of the physical Fundraising Hub and development of online shop
- To ensure exceptional, personalised but proportionate donor stewardship including continued development of product led stewardship e.g. in celebration
- To oversee the recruitment, training, stewardship and management of volunteers to provide support across the charity
- To work with the Brand & Marketing Team to create and deliver a media programme to maximise participation in BWHC activity
- Supported by the Head of Public Fundraising, to work with the IG & Legacy Manager and Supporter Experience, Data & Insight Team in particular to define, develop and deliver cross-portfolio supporter journeys and consistent supporter care.
Leadership & Management
- To provide strong leadership and management to the Community Partnerships & Events Fundraising Officer, Community Partnerships & Event Assistant and Volunteer Officer to ensure they are encouraged and motivated to perform at their best, fulfil their role and achieve agreed targets/KPI’s.
Strategy and Planning
- Contribute to the development and review of Fundraising & Marketing strategy.
- Accountability for Community Fundraising plan and maximising long-term growth in this area
- Develop, implement and monitor annual operational plans, budgets and income forecasting, and ensure internal reporting is completed
- Ongoing evaluation of activity to ensure maximised return on investment
- Keep up to date with relevant legislation and developments which affect the charity
- To contribute to the overall work and reporting of the fundraising and communications team through excellent team-work and cross-team working
Deadline for applications: 11.30pm, Friday 24th April
Interviews planned for: W/C 27th Apri.
Our Benefits:
- 27 days annual holiday entitlement (pro-rata) plus an additional day off on your birthday and a wellbeing day. Plus an additional two days leave after five years of service.
- Commitment to hybrid and flexible working
- Competitive pension scheme. We'll match employee pension contributions up to 8% (minimum 5%)
- Additional support via our enhanced Employee Assistance Programme, including up to eight sessions with a licensed counsellor
- Life assurance cover - 4x annual salary
- Commitment to training and development with budget set aside
- Medicash health plan - claim cash towards a range of medical costs
- Free Blue Light Card that allows access to hundreds of discounts at major retailers.
How to Apply:
Please submit your CV and cover letter, outlining how your experience fits the role and skills required.
The client requests no contact from agencies or media sales.
Location: National Support Centre, London SE1
Contract: Part Time, Fixed term Maternity cover
Salary: £28,000 gross per annum full time equivalent
Closing Date: 1 May 2026
The Marine Society & Sea Cadets (MSSC) is the leading maritime charity for youth development and lifelong learning. We are a vibrant and growing charity inspiring young people to achieve their potential through challenge and nautical adventure and also enabling seafarers and maritime professionals to realise their potential through learning and career development. Working with our employees, cadets, and volunteers, we have built a strong vision and five-year Future Ready strategy to meet the growing demand for what we provide, both for young people, seafarers and maritime professionals – and the thousands who aspire to be the sea cadets and marine professionals of the future. It is also about equipping them to achieve their potential and thrive in a rapidly changing world, while growing our charity to benefit even more people – including those from under-represented or marginalised groups.
We are currently looking for a Books Services Coordinator to join our team.
About the role
The purposes of the Book Services Coordinator role is to assist the Books and Library Manager in facilitating the charity’s crew’ libraries service and specialist maritime book sales and also to administer all processes and systems involved within Books and library services.
Responsibilities
The following is a list of the principal (but not exhaustive) tasks of the post holder:
a. Administration of the functions and systems involved in providing an effective and efficient exchange hardback library or recyclable paperback library service to ships and maritime installations
b. Administrating book order system, and procurement process for all merchandise necessary for the efficient functioning of the Book Services operation.
c. Updating and maintaining the Bookshop website with accurate information and prices.
d. Assisting in the management of the fulfilment of all sales of books/media to customers and external agencies (On-line bookshop, telephone, mail and “walk-in”), and ensure the maintenance of customer service standards
e. Administration of the Library and Book stock control system
Requirements
- Experience working in book buying/selling/procurement in a customer focussed environment
- Experience of using book stock control and freight systems
- Ability to work unsupervised, make decisions and take responsibility.
- Experience in handling parcel deliveries and packaging goods for shipment
Benefits
- 25 days annual leave per annum increasing with length of service
- Hybrid working for many roles
- Life assurance (4x salary)
- Private medical insurance
- Generous pension (employer contribution up to 10%)
- Cycle to work scheme
- Wellbeing portal and EAP with 121 counselling
- Employee development: We are investing in our employees' development and have an annual calendar of learning and development opportunities, designed to support employees to develop into their roles and stretch them to achieve their full potential.
Additional Information
MSSC positively encourages applications from suitably qualified and eligible candidates from all backgrounds. Equity, diversity, and inclusion really matters to us, so we can best serve our beneficiaries from every community. We work to ensure a fair and consistent recruitment process and aim to be a charity where diversity of experience, identity and skills are valued and welcomed. MSSC is an equal opportunities employer.
We recognise our responsibilities to safeguard and protect the young people and vulnerable adults with whom we work. We do all we can to promote their health, safety and wellbeing, and we expect our staff to share this commitment and work in line with safeguarding policy, the MSSC’s values and ethos of inclusivity. We adhere to safer recruitment practices and therefore employment is subject to detailed pre-employment checks for successful candidates, including references and criminal disclosure checks and the completion of a disclosure questionnaire.
All successful applicants are required to attend safeguarding training and undergo pre-employment checks including a criminal record check.
We help launch young people for life through adventure.


The client requests no contact from agencies or media sales.
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Would you like to make an impact by leading one of our fashion store teams that are community based, offer amazing choice and genuine sustainability?
This is a 3 Month Fixed Term Contract.
What does this role involve?
As a Store Manager you will be accountable for your stores performance, maximising sales through physical and digital channels, and achieving store targets by leading an inclusive and diverse team that consistently demonstrate the BHF values .
Each day is different in this varied, fast paced and hands on role. Due to the volume of collections, deliveries and donations, it can be physically demanding at times, yet most rewarding as you play a part in helping to fund life saving research.
What are we looking for?
- Experience working in a customer facing role in retail, hospitality or service industry
- Experience of leading, motivating and developing teams
- Commercial awareness
- Ability to achieve sales targets
- Committed to achieving the highest retail standards at all times
- Able to work under own initiative and take a proactive approach to changing business needs and objectives
- Thrives working in a hands on, fast-paced environment
- An understanding of budgets and P&L
Our stores are fast-paced and trade 7 days a week which means we require flexibility from our store teams to work weekends and bank holidays on a rota basis.
What’s important to us?
At the British Heart Foundation (BHF) we offer a huge range of new and used quality furniture, clothing, jewellery and more, available in store and online.
Our vision is a world where everyone has a healthier heart for longer. We'll get there by funding cutting-edge research and innovation, which hold the keys to saving and improving more lives.
In addition to raising funds for the BHF, we connect with our local communities and help reduce clothing and furniture waste across the UK. With over 700 stores we make a huge environmental impact by preventing around 70,000 tonnes of unwanted items going to landfill every year. We receive 1.6 million items donated to our home stores and 9.8 million bags of donated items and we will continue to build upon our reuse agenda in the years to come.
Belonging at BHF
We are committed to fostering a workplace where everyone feels valued and supported. Embracing different perspectives and backgrounds strengthens our organisation and empowers us to make a real difference together.
Why join the BHF?
We have a strong culture of internal progression and will actively support you to develop your career.
Our generous staff benefits include:
- 38 days annual leave (plus the option to buy and sell leave)
- Holistic support leave of up to 10 additional days off each year
- Enhanced family policies (maternity, paternity and adoption leave)
- Wagestream - early access to your wages
- 25% staff discount
- Health cash plan (Dental, Optical, Therapies, etc)
- Access to a 24/7 Virtual GP and Employee Assistance Programme (EAP)
- Pension with employer contribution of up to 10%
- Cycle to work scheme
- Discounts on gym memberships
- Discounts with a wide range of retailers
Ready to apply?
To apply, please follow these simple steps:
- Click the “Apply” button below.
- You’ll be seamlessly redirected to the BHF Careers page.
- Complete the application form, submit your CV and upload your employment history.
What do I need to know?
DBS Check: Any offer of employment is subject to a satisfactory DBS check
Inclusivity Matters: We’re committed to fairness and consistency. As part of this commitment, we use anonymous CV software during the application process
Act Swiftly: Early applications are encouraged. We’ll be reviewing submissions throughout the advertising period and may close the advert early
Sponsorship: Please note that we are unlikely to be able to sponsor applicants in respect of this role due to the role not meeting the minimum salary criteria to be eligible for sponsorship.
Should you need any adjustments to the recruitment process, at either application or interview, please contact a member of the Recruitment team.
Our vision is a world free from the fear of heart and circulatory diseases.
The client requests no contact from agencies or media sales.
We are an established and well-regarded local charity, providing crisis support and ongoing counselling to young people experiencing mental health challenges in the London borough of Richmond. We are looking for someone to join our friendly and supportive team, who can bring energy and commitment to build on our charity's well-established income streams, to identify, secure and nurture new funding opportunites and to contribute to exciting developments already underway. With autonomy to shape and grow your own fundraising portfolio, we also offer flexible working arrangements (home/office-based).
As a Community Fundraiser working locally, you'll have living and/or working knowledge of the London Borough of Richmond in order to develop and manage successful fundraising relationships with local businesses and community groups, build and nurture a network of local philanthropists and individual donors and plan and deliver fundraising activities at local fairs, events, and community initiatives.
Your strong communication and interpersonal skills will be invaluable when recruiting, motivating and managing volunteers to support fundraising activities and in delivering high-quality stewardship to supporters, maintaining regular contact through updates, thank you letters, and calls.
The ability to work independently and manage your own workload is key; you will also work closely with the Business Manager to support an established grant fundraising portfolio, assisting with bid-writing and deputising when the Business Manager is away.
Whilst direct fundraising experience is strongly preferred, you may have transferable skills from project, event or client management roles. You'll have experience using Microsoft Word, Excel and PowerPoint; experience using Canva or a similar design programme would be beneficial but is not essential.
The client requests no contact from agencies or media sales.
Calibre Audio is a national charity providing accessible audiobooks to people who are unable to read print due to visual impairment, dyslexia, or other conditions. Through a digital-first service and a diverse library, we enable people to experience the joy and lifelong benefits of reading.
Everyone has the legal right to equal access to information, yet only 7% of print books are converted to audio, the format needed for many disabled people. For young people, this has serious implications for their ability to learn and develop, and for the elderly, socially isolated, or disadvantaged, coming to terms with the loss of their sight, health and mobility, losing a lifelong love of the written word can be a real blow.
Calibre Audio’s vision is an inclusive society where everyone with a print disability can enjoy accessible books. The charity distribute 1,500 books daily to children and adults whose lives are transformed by access to literature. They work with all major publishers and record many of their own titles, including books unavailable elsewhere in audio. Calibre Audio are now broadening their mission to deliver wider social impact: improving literacy and education outcomes, supporting wellbeing, and tackling loneliness.
This is a pivotal role responsible for leading and growing income from trusts and foundations. Reporting to the Director of Fundraising & Communications, the postholder will develop and deliver a strategic trusts fundraising programme, securing five- and six-figure grants, building long-term partnerships, and contributing significantly to organisational sustainability and growth.
As Senior Trusts Fundraiser, you will:
- Develop and implement a multi-year trusts and foundations strategy aligned with organisational priorities
- Identify and cultivate new funding opportunities, with a focus on high-value and multi-year grants
- Build a robust pipeline of prospective funders
- Develop compelling, high-quality funding proposals and reports
- Secure significant income from a portfolio of trusts and foundations
- Manage and grow relationships with key funders, ensuring excellent stewardship
- Work closely with colleagues across services and senior leadership to gather impact data and shape funding cases
- Act as a key ambassador for Calibre Audio with external stakeholders
Essential skills and experience:
- Proven track record of securing five-figure+ income from trusts and foundations
- Excellent written skills, with the ability to craft persuasive, tailored proposals
- Strong relationship management and stakeholder engagement skills
- Strategic thinking with the ability to translate organisational need into compelling cases for support
- Highly organised, with strong attention to detail and ability to manage multiple deadlines
Desirable:
- Experience securing six-figure or multi-year grants
- Knowledge of the charity, disability, literacy, or arts sectors
- Advanced CRM skills (preferably Beacon CRM) and pipeline management
Employee benefits include:
- 30 days annual leave plus bank holidays, with an additional day at Christmas
- 7.5% employer pension contribution
Apply by uploading your CV and answering the four screening questions. A cover letter is not required at this stage.
Candidates meeting the person specification wil be invited to a call with Laura Macnamara at QuarterFive. For formal application, Laura will provide support with CV and supporting statement.
Please apply ASAP and by no later than Monday 27th April.
At Calibre Audio, our mission is to ensure that everyone can enjoy the pleasure of reading, regardless of a print disability or health condition.
We are looking for an inspiring Support Services Manager to lead our supported housing schemes, ensuring high‑quality, person‑centred support for women and children across our services.
If you are passionate about transforming lives, improving service quality and leading dedicated teams — we’d love to hear from you.
About the Role
As Support Services Manager, you will:
Lead and develop high‑quality support services
- Provide operational leadership across supported housing schemes
- Ensure trauma‑informed, person‑centred support plans and risk assessments
- Monitor KPIs, contractual compliance and service performance
- Drive service improvement and co‑production with clients
Manage, motivate and develop staff
- Line manage Support Workers and Volunteers
- Ensure supervision, training and performance management
- Support recruitment and staff development across the region
- Build a strong, motivated and skilled team
Champion safeguarding & risk management
- Act as a safeguarding champion across supported housing
- Ensure robust risk assessments, incident reporting and GDPR‑compliant records
- Support staff to maintain the highest safeguarding standards
Ensure housing & compliance excellence
- Work closely with Estates teams to maintain safe, compliant accommodation
- Support quality improvements across physical properties and service delivery
Build impactful partnerships
- Liaise with local authorities, commissioners, health partners and referral agencies
- Represent Life at case conferences, multi‑agency meetings and contract reviews
- Identify and respond to new referral opportunities
Drive quality, governance & reporting
- Produce performance reports and maintain audit readiness
- Support strategic growth and contribute to the department’s business plan
- Promote Life Charity within local communities and public forums
Manage budgets & resources
- Monitor expenditure and support resource planning
- Support with funding bids and service redesign
- Work with finance teams to ensure clients receive appropriate financial support
We’d love to hear from you if you have:
Essential experience & skills
- Experience managing or delivering support and/or care services
- Understanding of supported housing and estates management
- Strong knowledge of support planning, risk assessment and safeguarding
- Excellent communication skills with the ability to engage at all levels
- Strong organisational, leadership and problem‑solving abilities
- Ability to work independently, handle pressure and prioritise workloads
- Commitment to equality, diversity and inclusion
- Full UK driving licence
Desirable
- Relevant housing qualification (e.g., CIH Level 4)
- Experience working in a charity environment
- Experience in troubleshooting or service improvement roles
- Good strategic awareness
About Life:
Life is a national pregnancy support charity that helps over 60,000 people a year. Through our services, we help people – whoever they are – to meet pregnancy or pregnancy loss with courage and dignity so they can flourish.
Our services include:
- Supported housing and community support
- Counselling and skilled listening
- Free pregnancy tests and baby supplies
Our values :
All our work is underpinned by the following universal human values:
- Humanity – All people are special and equal
- Solidarity – We’re with you and for you
- Community – We’re better together
- Charity – Doing good for one another
- Common good – Building a better world
Information about the role:
For further information, please see the attached job description.
Salary: £34,000 per annum
Hours: 35 hours per week over 5 days
Location: Home Based with Extensive Travel across the Midlands and South East England
Benefits:
At Life we are passionate about providing our employees with a supportive and engaging environment. As well as ongoing development and training, we offer our:
- Generous holiday allowance, starting at 25 days per year, plus 8 Bank Holidays (pro rata for part time hours)
- Birthday Leave (applicable after 1 years service)
- Additional annual leave for long term service
- Company Pension Scheme
- Signed member of the Menopause Workplace Pledge
Safeguarding and Equality:
Life is committed to protecting all staff, volunteers and service users from harm of any kind. Life expects all staff and volunteers to share this commitment through our code of conduct.
We are committed to ensuring diversity and equality within our organisation by encouraging applications from all backgrounds.
All offers of employment will be subject to satisfactory references and appropriate screening checks. Life takes its obligation to protect the rights of children and vulnerable people very seriously; therefore, the successful candidate for this post will be also subject to extensive background checking, including an enhanced Disclosure and Barring Service check (DBS) which is paid for by the Charity.
The client requests no contact from agencies or media sales.
Job Title:
Head of Retail
Reporting To:
Director of Operations & People
Salary:
£50,000 per annum (pro rata)
Hours:
37.5 hours per week
Part-time / flexible working arrangements will be considered
Duration:
Fixed Term – 6 months
Location:
Alder Hey Children’s Charity (Old Swan & Huyton shops), Liverpool
Job Purpose
The Head of Retail will provide strategic leadership and expert insight to review, strengthen and evolve Alder Hey Children’s Charity’s retail operation during a six-month period of strategic development.
Working closely with the Director of Operations & People, the postholder will undertake a comprehensive review of the charity’s retail portfolio, identifying opportunities to maximise income, improve operational effectiveness and enhance supporter engagement.
The role will assess the current retail model, including shop performance, operational structures, processes and growth opportunities, and develop clear recommendations and a practical roadmap for the future development of retail income at Alder Hey Children’s Charity.
This is a highly collaborative role requiring strong commercial insight, charity retail expertise and the ability to translate analysis into actionable plans that will support the charity’s long-term income growth and sustainability.
Main Duties / Tasks
Strategic Review and Development
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Lead a comprehensive strategic review of Alder Hey Children’s Charity’s retail operations, including shop performance, operational structure, systems and processes
-
Assess the current retail model to identify opportunities for income growth, efficiency improvements and enhanced supporter engagement
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Benchmark retail performance against charity sector best practice and comparable retail operations
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Develop strategic recommendations and a clear roadmap to strengthen long-term sustainability and growth
Retail Performance and Commercial Insight
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Analyse financial performance, sales data, stock flow and operational costs across the retail portfolio
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Identify opportunities to improve profitability, operational efficiency and customer experience
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Review pricing, merchandising, stock management and donation processes to optimise retail income
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Provide clear insights and reporting to inform strategic decision-making by the senior leadership team
Operational Improvement
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Review existing retail processes, structures and ways of working to identify improvements
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Introduce practical operational improvements during the contract period where appropriate
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Ensure compliance with best practice in Gift Aid, health and safety and charity retail standards
Future Growth Opportunities
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Identify opportunities for growth, innovation or diversification, including new retail formats or channels
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Assess opportunities to strengthen community engagement and donation generation
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Support development of a longer-term retail strategy aligned to wider income generation ambitions
Leadership and Collaboration
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Provide leadership and support to the retail team, fostering a positive and collaborative culture
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Work closely with fundraising, marketing and operations teams to integrate retail into wider strategy
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Build strong relationships with volunteers, supporters and key stakeholders
Reporting and Strategic Recommendations
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Provide regular updates to senior leadership on findings, opportunities and progress
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Deliver a final strategic report with key findings, recommendations and a clear action plan
Other Duties
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Act as an ambassador for Alder Hey Children’s Charity in line with organisational values
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Contribute positively as part of the wider team, including supporting fundraising events where required
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Undertake any other reasonable duties as requested by your line manager
Person Specification
Qualifications, Knowledge and Experience
Essential:
-
Significant experience in retail leadership, ideally within a multi-site or charity retail environment
-
Proven experience delivering retail strategies that drive income growth
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Experience managing budgets and financial performance
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Experience leading and developing teams, including volunteers
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Strong understanding of retail operations (stock, merchandising, customer experience)
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Experience analysing performance data to inform decision-making
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Experience working within charity retail
Desirable:
-
Experience reviewing or transforming retail operations
-
Experience developing ecommerce or digital retail channels
Skills and Attributes
Essential:
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Commitment to equality, diversity and collaborative working
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Excellent communication skills (written and verbal)
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Strong relationship-building skills
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Ability to analyse data and inform strategic decisions
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Self-motivated with a positive attitude in a fast-paced environment
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Strong organisational skills with ability to adapt to changing priorities
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Ability to work both independently and as part of a team
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Understanding of confidentiality and data protection requirements
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Strong IT skills, including Microsoft packages
Additional Requirements
Essential:
-
Strong interest in working for a children’s health charity
-
Commitment to the values of Alder Hey Children’s Charity
-
Willingness to support wider charity activities
Desirable:
-
Willingness to occasionally work outside normal office hours
Our Values
At Alder Hey Children’s Charity, our values guide how we work. Being courageous, working together, showing passion and embracing creativity enables us to support the hospital in delivering the very best care for young patients and their families.
Courage
We try new things, take risks and innovate. We speak up, take accountability and act with responsibility. We are unstoppable.
Together
We work as one team, sharing knowledge and learning. We partner with patients, families, supporters and colleagues. We respect, celebrate diversity and empower each other.
Passion
We are passionate about what we do and why we do it. We inspire others and grow together.
Magic
We are creative, fun and child-led. We create special moments and go the extra mile for our patients.
Additional Information
This job description outlines the general nature of the role and is not exhaustive. It may be subject to change in line with organisational needs.
Alder Hey Children’s Charity will make reasonable adjustments for applicants where required. We are committed to equal opportunities and welcome applications from all sections of the community.
We are committed to safeguarding children and vulnerable adults.
The post holder will be required to complete an enhanced DBS disclosure check.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Following the growth of the Income Generation team Severn Hospice is expanding.
Severn Hospice is a much-loved local charity providing specialist care for people living with incurable illness, and we have a fantastic opportunity for a highly motivated and friendly individual who wants to make a real difference by raising funds for our caring services.
As Lottery Fundraiser, you’ll play a key role in a busy, ambitious and supportive team contributing to a vital income stream and community connection through our weekly lottery and seasonal raffles, with a focus on growing player participation, retention and engagement to maximise net contribution.
With your strategic thinking and proactive approach, you will lead the development, coordination and delivery of campaigns to increase lottery and raffle participation, while identifying new opportunities to promote the sales of our celebration and wedding favours.
You’ll also have a good understanding of relevant regulation policies and codes of conduct, be comfortable in data management, and be able to work in accordance with the Gambling Act 2005.
Just like our care, our relationships with supporters are individual and with your great interpersonal skills and empathetic manner you will build relationships and strengthen our network of supporters through a variety of communications, including dealing directly with players on the phone.
Additionally, you will support and inspire a valued team of volunteers, using your leadership and mentoring skills to help them thrive as part of the lottery team.
Severn Hospice is such a rewarding place to work and if you’re a creative thinker with long-term vision and a passion supporting a local cause we’d love you to get in touch.
The client requests no contact from agencies or media sales.


