Mental health services manager jobs

Mindful Mums is an award-winning perinatal mental health and wellbeing peer support project that builds resilience and confidence in women and birthing people in the first year of motherhood.

We are seeking a sessional Project Worker to facilitate our structured, psychoeducational groups alongside our peer support volunteers. Within these groups, you will provide a safe, non-judgmental space for women and birthing people to share their experiences, meet others and discuss the challenges that come during early parenthood. You will also assist volunteers to deliver effective groups, providing appropriate support and guidance.

Our formats include; antenatal, postnatal, specialist groups for women from the global majority (Diversity Matters), Young Mums and weekly walking groups.

You will be a highly skilled facilitator with good knowledge of perinatal mental health and experience supporting people with mental health problems. Your exceptional organisation skills will support the successful delivery of the project and ensure that it is evaluated effectively.

We ask that you:

• have good communication skills and group facilitation experience.
• appreciate the pressures and stresses facing women and birthing people during pregnancy and as new parents.
• are reliable, consistent and dependable.

Successful applicants will be expected to undergo an Enhanced Level Disclosure and Barring Service check.

Closing date: Tuesday 23rd June (11:59pm)

Likely interview date: Wednesday 8th July

We encourage early applications as we reserve the right to close the vacancy early if we receive a high number of applications.

About Us

SEL Mind supports people with mental health problems and dementia in the boroughs of Bromley, Greenwich, Lambeth, Lewisham and Southwark. We are proud of our diverse workforce and know that our organisation is made stronger by the variety of backgrounds, experience, and ideas within it. We promote a culture of inclusion and representation, and are working hard to build a workforce that even better reflects the communities we support.

SEL Mind is somewhere that you can be your authentic self without fear of discrimination on the grounds of ethnicity, sexual orientation, disability, neurodivergence, gender, age, lived experience of mental health problems or anything else that’s part of who you are on our website.

Thrive, we are working towards creating a future where people with ill health, disability or disadvantage experience the life-changing benefits of gardening and nature.

‘It’s a joy to see the life changing impact of our services and to know that my job really makes a difference.’

We’re looking for a supportive and proactive Centre Manager who can enable our passionate and committed Reading team to deliver an excellent service for client gardeners.

Confident business development skills are needed to identify new partnerships and expand our programme delivery to ensure the continued sustainability of the centre. Creativity, problem solving, prioritising and the ability to manage a diverse workload, where each day is different, is key in this role.

If you are a people-focused manager with experience of working in social care or charities, Thrive can offer you a varied and rewarding challenge.

Appointment to this post will be subject to 2 references and  a satisfactory Disclosure and Barring Service check. Thrive complies fully with the DBS Code of Practice. Having a criminal record will not necessarily prevent an individual from working for Thrive.

Make a real difference every day

At Rethink Mental Illness, we believe that everyone severely affected by mental illness deserves the opportunity to live a fulfilling life — and having meaningful employment can be a crucial part of that journey.

We’re looking for an IPS Employment Specialist to join our East Kent IPS Service covering Thanet, Folkestone, Hythe & Romney Marsh, Canterbury, Dover, Deal and Ashford. You’ll work one‑to‑one with people who want to find or return to paid employment, helping them identify their goals, build confidence, and secure roles that align with their skills and aspirations.

This is a Part Time (21 Hours) role with a salary of £14726.95 pro rata.

This is a rewarding, dynamic role where no two days are the same. You’ll work in the community, meet people where they are, and build strong relationships with employers and local partners to open real opportunities within the hidden labour market.

What you’ll do

As an Employment Specialist, you will:

• Work alongside individuals to understand their employment goals and create personalised vocational plans.
• Support people to find and keep paid work that reflects their strengths, interests and ambitions.
• Build and maintain relationships with employers, identifying opportunities and advocating for reasonable adjustments where needed.
• Provide in‑work support to help individuals thrive in their roles.
• Collaborate with colleagues across the IPS team and local services to ensure consistent, recovery‑focused support.
• Promote the value of employment in mental health recovery across your allocated East Kent area.
• Maintain effective records, manage referrals, and contribute to the smooth running of the service.

What you’ll bring

We’re looking for someone who:

• Has experience supporting people into employment or helping others overcome barriers to work.
• Understands mental health challenges and has experience in social care, support services or community-based roles.
• Can build positive relationships with a wide range of people, including employers, colleagues and service users.
• Is empathetic, proactive and comfortable working independently across a dispersed geography.
• Is organised, flexible and able to respond calmly to unexpected challenges.
• Has strong awareness of risk management, safeguarding and confidentiality.
• Holds — or is working towards — a Level 3 qualification relevant to care, community mental health or social support (or equivalent experience).

Experience delivering community projects, facilitating training, or developing workshops is desirable but not essential.

Why join us?

Joining Rethink Mental Illness means becoming part of a charity that believes in people’s potential. You’ll receive:

• Regular supervision and access to learning and development
• Supportive, values-driven colleagues
• Opportunities to shape services and empower individuals
• The chance to make a direct, life‑changing impact

Ready to make a difference?

If you’re passionate about supporting people with mental health challenges to achieve their employment goals, we’d love to hear from you.

Apply today and help create a better future for people living with mental illness in East Kent.

This is a critical role that is responsible for managing the charity's day-to-day people management and development, ensuring appropriate processes are in place and in line with current and relevant legislation. The People Manager will help develop a high-performance culture where all colleagues feel a sense of belonging and are able to fulfil their potential.

RESPONSIBILITIES & ACCOUNTABILITIES

• Provide proactive coaching on values alignment and desired behaviours, with support and advice to managers and team members        on    all matters relating to people.
• Support managers to create an inclusive culture and workplace that gets the best out of our people.
• Promote and advocate for early resolution when issues arise, including Performance Improvement guided by organisational values         and policies.
• Effectively manage employee relations (ER) issues alongside line managers including, but not limited to absences, performance             management, disciplinary, grievances and dismissals, escalating to the Director of People as required.
• Support the Director of People to deliver change management programmes including TUPE transfers, redundancy and service re-       organisations.
• Develop an understanding of challenges, opportunities and people priorities in each team and work with managers to develop long term resource plans and succession planning.
• Support the Director of People in the development of information, reports and analysis for managers, the Strategic Management Team and the Board, to deliver insights and take action.
• Work with the Finance Manager to ensure the accurate processing of payroll.
• Support the end-to-end recruitment process, including attraction, supporting with job descriptions, shortlisting, interviews and the induction process.
• Build and implement engagement processes and activities including surveys, focus groups, conferences/away days and exit interviews, ensuring they deliver continuous improvement and enhance our reputation as a great place to work.

ROLE

• Support the implementation of Belonging, Diversity, Equity and Inclusion (BDE&I) and wellbeing strategies and programmes
• Support the Director of People with the development of reward and recognition programmes
• Support the Director of People in creating learning and development programmes
• Support with the management of the L&D budget and programme, ensuring effective return on investment and value for money.
• Manage the organisation’s people information systems and identify opportunities for enhanced digital services.
• Analyse data e.g., from engagement surveys, exit interviews and turnover to inform the People Strategy and implement improvements.

PERSON SPECIFICATION

Experience

• Experience in managing, coaching and developing employees
• Degree in Organisational Psychology, HR, CIPD level 5 qualified or equivalent knowledge gained through experience
• Proven experience in managing the employee lifecycle (recruitment to exit)
• Adept at stakeholder management and relationship building across multiple teams
• Proven track record in managing varied, complex employee relations (ER) issues and capable of managing several issues at once
• Experience of planning and delivering L&D projects
• Experience of working successfully in a changing organisation where flexibility, agility and adaptability are essential.

Skills & knowledge

• Strong relationship building skills, you are equally comfortable having informal positive conversations as you are holding people to account and providing direct challenge
• Working knowledge of employment law, and able to use sound judgement on when we can be flexible and when we need to be rigid in our approach
• Confident in both written and spoken communication with the ability to present to internal audiences both virtually and in person
• High in emotional intelligence, psychological agility and a coaching mindset
• Highly numerate with strong analytical and problem-solving

Personal qualities

• Track record of delivering to tight deadlines and overcoming setbacks
• A focus on continuous process improvements through measurement, analysis and progress of actions in order to deliver service improvements
• Requirement to work at pace to respond to customer requirements whilst balancing key priorities
•  A focus on outstanding customer service excellence, high standards of attention to detail, quality, accuracy and responsiveness

Desirable criteria

• Experience in managing TUPE and redundancies

Before starting this position, you’ll need to undergo a criminal record check by the Disclosure and Barring Service. You must be entitled to work in the UK.

Programmes Manager

When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.

Job Title: Safe Ground Programmes Manager

Location: Based within HMP Forest Bank, Manchester. Step Free access is not available at this service. You may be expected to travel to other services as required, including to Central London Central Office and for in-person meetings held off site. Hybrid working is permitted with an option of up to 2 days working from home when appropriate. 

Salary: £36,000

Shift Pattern: 37.5 hours per week Monday to Friday 07:30 - 17:30. You may be required to work outside these hours as per service and organisational requirements, including evenings, weekends, and bank holidays and forming part of the out of hours on call rota for managers. 

About the Role

We are seeking a Safe Ground Programmes Manager to lead our newest family service based in HMP Forest Bank. This is an ideal opportunity if you are seeking a hands on role within a prison setting, are confident working in complex environments, and want to create meaningful change within punitive systems. You will lead a multidisciplinary team delivering high quality, therapeutically informed, arts-based work with men in prison and their families. You will work directly with participants to deliver structured group programmes and provide relational, anti-shame, anti-punitive support in a custodial environment.

In this role, you will support the leadership of the service, providing line management and oversight to ensure high quality delivery for our participants. The team delivers our NFI‑approved national programmes, Fathers Inside and Man Up, designs bespoke visits and family interventions, and develops a new, dynamic counselling provision. The role requires leadership experience managing a diverse team, with line management responsibilities to support, enable, and empower staff to deliver high‑quality support to participants and their families. You will work closely with prison and Sodexo colleagues, as well as internal SIG teams, to ensure innovative, safe, anti‑punitive service delivery.

Key Responsibilities Include:

• Line management and leadership of a small team, offering guidance and support throughout the employee lifecycle, and fostering a supportive leadership culture focused on staff wellbeing, learning and development

• Encourage productivity, engagement, and wellbeing through regular check-ins, training, meetings and supervisions

• Support day-to-day running of the service and programme delivery

• Ensure high-quality facilitation and counselling, and consistent participant engagement

• Monitor performance, reporting and KPI delivery
• Ensure risk management and compliance processes are followed
• Maintain quality standards in line with Safe Ground and NFI requirements
• Coordinate programme schedules, logistics, and delivery cycles

• Build effective working relationships with prison staff and partners that promote anti-shame, anti-punitive practice

Why work with Safe Ground Prisons?

At SIG Safe Ground, we do things differently. Safe Ground is an Arts-based therapeutically informed charity with over 30 years' experience working across the criminal justice system. We support people in custody and their families to build stronger and more fulfilled relationships, reflect on behaviours, and navigate change without shame. 

Working with Safe Ground means working differently. It’s about meeting people without judgement, holding space for accountability, and using creativity to disrupt cycles of harm. We believe real change happens when people are seen, challenged and supported, even (and especially) inside prison walls. Want to find out more? Follow this link! 

Please be informed that as this role is based within a Prison environment, therefore further vetting from SIG's enhanced DBS will be required such as MOJ clearance. 

About You

This is a role for you if you truly believe change happens through relationships, not control; you will lead with warmth and clarity, and hold care and accountability together. You will be part of a values-led organisation that takes people, reflection, and creativity seriously. You will be comfortable working within a prison setting, with regular interactions with people from all backgrounds and circumstances that have led to them being imprisoned.

We’re seeking someone who has a genuine passion for making a difference to lives and helping to create safer communities for all. You will be a proactive leader, with the ability to motivate and empower a team to drive excellence, both as individuals and as a team, whilst providing practical solutions to challenges that arise. You will be knowledgeable about the criminal justice system and have experience of delivering programmes within custodial or complex environments. We’re looking for someone who can build rapport, trust, and create an environment that allows individuals to grow their skills and experience, and develop as individuals.

• Previous experience of programme delivery within the criminal justice or custodial settings essential 
• Facilitation experience with groups of participants with complex needs

• Ability to provide high-quality leadership support and line management to staff

• Ability to motivate and empower a team to achieve KPIs

• Ability to challenge harmful practice and create culture shifts within the Criminal Justice System

• Confident in managing day-to-day service operations and supporting staff with daily tasks, caseloads and the overall running of the service

• Ability to work flexibly to meet the demands and needs of the service, for example providing an emergency on-call service as and when required

• IT proficiency - we use various systems so look for someone who can learn and navigate new systems including case management, Microsoft, ATS, HR systems, and other types of organisational software.

• Alignment with values such as anti-shame, anti-punitive practice, and relational working, alongside Ambition, Empowerment, Inclusivity, and Transparency

We are interviewing on an ongoing basis so this job role may close early. We advise applying as soon as possible for your application to be taken into consideration at the early stages. As a note, Interviews are scheduled for commencing on the 21st of July and 2nd Stage interviews for the 9th of August.

Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.

What we Offer

• 25 days (Full time equivalent) annual leave, increasing with the length of service
• Employer Pension Contribution
• Eligibility to register with Blue Light Discount Card
• Access to discounted tickets for music events, shows, sports and more
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work
• Training and Development, including access to courses, upskilling, and progression plans
• Employee Assistance Programme, including counselling
• Life Assurance Scheme
• Cycle-to-work scheme
• Annual Staff Awards
• EDI Ambassador programme

About Social Interest Group (SIG)

SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change. 

We believe good care and support improves lives with the vision to create healthier, safer, and more inclusive communities. Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. 

Additional Information

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We encourage applicants from all backgrounds.

Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions. 

We are seeking a Sessional Project Worker to join our Perinatal Outreach service, to co-facilitate group support for perinatal clients (pregnant women and birthing people of children less than 2 years old) within the London Boroughs of Bromley and Greenwich.

You will help to support women under the care of the Oxleas Perinatal Mental Health Team with moderate to severe mental health challenges who have been identified as requiring additional practical and social support.

You will attend a regular programme of perinatal support groups and activities that encourage women to access outreach support within the local community, develop social networks and reduce isolation as part of their recovery plan. Current activities include weekly play sessions, walking group, soft play, picnics and monthly outings.

Applicants should have a good understanding of mental health challenges in the perinatal period alongside experience of responding to emotional crisis and managing risk. An ability to adapt to multiple and diverse needs, to be proactive and work independently but collaboratively is essential for this role.

Closing date: Tuesday 23rd June (11:59pm)

Likely interview date: Wednesday 8th July

We encourage early applications as we reserve the right to close the vacancy early if we receive a high number of applications.

About Us

SEL Mind supports people with mental health problems and dementia in the boroughs of Bromley, Greenwich, Lambeth, Lewisham and Southwark. We are proud of our diverse workforce and know that our organisation is made stronger by the variety of backgrounds, experience, and ideas within it. We promote a culture of inclusion and representation, and are working hard to build a workforce that even better reflects the communities we support.

SEL Mind is somewhere that you can be your authentic self without fear of discrimination on the grounds of ethnicity, sexual orientation, disability, neurodivergence, gender, age, lived experience of mental health problems or anything else that’s part of who you are.

Join Our Team as a Qualified Psychological Wellbeing Practitioner
Location: HMP Full Sutton, York.

Rethink Mental Illness work alongside Tees, Esk and Wear Valley NHS Foundation Trust (TEWV) and Humber Teaching NHS Foundation Trust to deliver an integrated stepped care mental health service within HMP Full Sutton.

The team compromises a range of highly skilled professionals who work collaboratively to provide the highest quality of care, for those with mental health needs within the prison and for Rethink Mental Illness employees, this is carried out between 0800 – 1600 Monday to Friday. 

As we work across both sites, there may be some travel involved, but this will be done in work time and expenses paid to support service delivery.

*The applicant must have a full UK Driving Licence with access to a vehicle.

What I will do and achieve:

In this role, you will make a real difference by supporting individuals with mental health needs within a prison setting. Your work will focus on empowering recovery, delivering evidence-based interventions, and ensuring high standards of care.

What you’ll be doing:

• Manage referrals – Assess suitability of new referrals, following agreed protocols, and ensure clients receive the right level of care, including stepping up treatment when needed.
• Support recovery – Help people with mental health challenges to self-manage their recovery through person-centred assessments and risk evaluations.
• Deliver interventions – Provide low-intensity, evidence-based interventions such as Guided Self-Help and psycho-educational support, drawing on CBT principles.
• Collaborate and coordinate – Work closely with multi-disciplinary teams to maintain a stepped care approach and attend relevant meetings.
• Maintain high standards – Protect client confidentiality, record outcome measures, and ensure accurate clinical data entry in line with best practice.
• Build partnerships – Liaise with statutory and non-statutory agencies to support continuity of care upon release from prison.
• Meet service goals – Adhere to agreed activity targets to minimise waiting times and ensure accessible treatment delivery.
• Communicate effectively – Engage with clients, colleagues, and stakeholders in a clear and professional manner.
• Champion our values – Uphold the values of Rethink Mental Illness and represent the organisation positively at all times.
• Be flexible – Provide contingency cover for other prison sites when required.

Key Responsibilities and Commitments:

• Work in line with Prison Service policies and procedures, supporting relevant programmes and contributing to risk management and public protection.
• Comply with all legal and regulatory requirements, including the Data Protection Act 1998 and Health & Safety at Work Act 1974.
• Ensure accurate and secure management of all records in accordance with Data Management and Information Governance policies.
• Act in accordance with the charity’s Professional Boundaries, Safeguarding, and Health & Safety policies, reporting any concerns promptly to your line manager.
• Attend regular clinical and managerial supervision as agreed with your manager.
• Take responsibility for your own performance review, responding to agreed objectives and undertaking relevant training.
• Engage in personal development and supervision to enhance competencies and clinical practice.
• Maintain professional registration requirements and stay up to date with Department of Health guidelines and internal standards.
• Work within the charity’s national policies, local operating procedures, and those of external regulators or professional bodies.
• Promote Rethink Mental Illness by encouraging membership, donations, and activism.
• Undertake other reasonable duties and projects as required by your line manager, in line with the role and grade.

Essential Skills and Experience:

• Qualified Psychological Wellbeing Practitioner (PWP) through IAPT Low Intensity National Programme (e.g., Postgraduate Diploma in Psychological Therapies).
• Accredited with a recognised body (BACP or BPS).
• Experience delivering evidence-based low-intensity interventions at Step 2 within a stepped care model.
• Strong knowledge of assessment, screening, referral processes, record-keeping, and brief psychological interventions.
• Skilled in applying evidence-based psychological therapies and using clinical outcome measures.
• Ability to build inclusive, therapeutic relationships and respect diversity.
• Excellent communication skills (verbal and written) and confident with IT systems (Word, Excel, databases).
• Committed to professional development and constructive use of supervision.

If you’re passionate about empowering individuals, reducing stigma, and improving mental health outcomes, we’d love to hear from you!

Peer Mentor (Mental Health) – The Recovery House Service

£26,229 per annum

Alum Rock, Birmingham

Permanent

Full-Time

Hours: 37.5 hours per week

Are you ready to make a positive impact on mental health services in Birmingham?

Our client is seeking an enthusiastic and compassionate individual to join their organisation as a Peer Mentor. As a Peer Mentor you will need to have living experience of mental health difficulties and have gained a level of insight into your mental health experience and be ready to talk about them openly. It is important that applicants have reached a period of stability and can manage their mental health and wellbeing, in order for them to be ready for this role. They are looking for someone who is ready to use their experience to support and inspire service users in their recovery journey. Peer Mentors will support service users on their emotional journey, and form therapeutic alliances to share ways of coping, understanding and nurturing hope and inspirations.

You will need to have excellent communication skills, with a good understanding of the individual recovery journey and the issues facing people suffering with mental health difficulties. They need a Peer Mentor who is able to share the values of our organisation and is passionate about their vision of “Better Mental Health for All” in Birmingham.

You will be joining their newest service- the Recovery House- a new flagship standard of support and care for those in mental health crisis. Recovery House offers short stay accommodation for people in crisis, for a maximum of 7 nights. This is a 24/7 service and is ran in partnership with the Birmingham and Solihull Mental Health Trust, Peer mentors will be part of a multi-disciplinary team made up of both Birmingham Mind and NHS staff.

Joining our client means joining a diverse workforce, and an organisation that values living experience of mental distress. They are proud of their inclusive environment, and the support they provide to their staff as well as their service users.

All employees have access to affordable healthcare cover through PayCare, a defined contribution pension scheme and access to free counselling and support through our 24/7 Employee Assistance Programme. They also offer a comprehensive training programme, with an additional peer mentoring specialised induction.

For further information, please see the Peer Mentor Job Description for full details of attributes, values and experience required for the role.

You can watch some of their current peer mentors discuss their experiences of the role on our YouTube Channel. Interested applicants are also strongly encouraged to attend our pre-recruitment session to discuss the role further. This is taking place at their Central Wellbeing Hub on Wednesday 17th June.

If you are unable to attend one of these sessions and are offered an interview, a member of staff will reach out to you for a brief discussion beforehand.

Candidates must have the right to work in the UK for a minimum of 12 months. We are not a registered sponsor and therefore are unable to offer visa sponsorship for this position.

Their people are key to the success of the organisation, and they are recognised as both a Mindful Employer as well as achieving Gold standard success in Investors in People. They welcome applications from people who have experienced mental health difficulties.

Applications close on the 21st June, and interviews will take place on the 1st of July 2026.

Service Design Manager

Make a difference. Design and improve services and products through continuous improvement.

At Rethink Mental Illness, we’re working to become a lean organisation, with continuous improvement embedded in how we work every day. We are looking for a Service Design Manager to join our Planning & Improvement team where you’ll help lead improvements in how we design and deliver services and products.

The Business Improvement & Technology directorate was formed in January 2026, bringing together Technology & Business Systems with Compliance, Quality, Audit and PMO. This new directorate has an exciting purpose to drive real, meaningful change across the organisation. It will play a key role in improving how we work, maintaining compliance, shaping and strengthening our technology, systems, and data to deliver quality services, demonstrate our impact and enable strategic planning & delivery.

What you’ll be doing

• Lead service design and process improvement projects from discovery through to design and optimisation

• Embed user-centred design grounded in insight, co-design and evidence based decision making.

• Identify improvement opportunities using data, performance metrics and user feedback
• Facilitate workshops, ideation sessions and re-design processes
• Develop process maps, personas, journeys and design artefacts
• Oversee the production of documentation ensuring alignment to organisational architecture and delivery frameworks.
• Ensure compliance with organisational policies and regulatory requirements.
• Align service design with organisational goals, user needs and technical feasibility
• Embed design principles and continuous improvement practices across teams
• Work closely with stakeholders to influence, challenge and drive sustainable change
• Mentor and coach and support colleagues in the team, building capability in service design and improvement
• Monitor, test and refine solutions to ensure real impact

• Establish feedback loops, monitoring and performance measures.

What you’ll bring

Essential experience

• Experienced in designing services and products over the full design lifecycle.
• Experienced project manager, ideally skilled in agile and waterfall methodologies.
• Understand user research principles, personas, journey mapping, co-design and accessibility.
• Skilled in end-to-end service mapping and identifying interdependencies.
• Ability to understand complex systems and design services that work across teams and channels.
• Ability to build strong stakeholder relationships across differing levels in Rethink Mental Illness including influencing and negotiating to achieve sustainable improvements.
• Knowledge of Lean or continuous improvement methodologies
• Skilled in data analysis, interpreting complex data into clear and actionable insight.
• Experienced in identifying inefficiencies and redesigning processes for quality, efficiency and user experience.
• Ability to champion change, bring others on the change journey through understanding needs and engaging effectively.
• Ability to prioritise challenges, frame problems and design strategic solutions.
• Ability to communicate effectively both verbally and in written form.

Desirable

• Experience of using Lean methodologies.
• Experienced in facilitating and coaching others.
• Experience in developing technology-based products.
• Experience in user research.

Why join us?

At Rethink Mental Illness, we know that when people feel supported, they do their best work. That’s why we offer a range of benefits designed to help you thrive:

• Wellbeing support including EAP and mental health tools
• Inclusive culture with active staff networks
• Recognition & rewards through discounts and internal platforms
• Generous leave – 25 days + bank holidays + your birthday off
• Learning & development to support your growth
• Family & financial support including pension and enhanced leave
• Travel benefits like cycle-to-work and season ticket loans
• Referral bonus up to £300

Our commitment to inclusion

We’re proud to be building a diverse, inclusive and anti-racist organisation. We actively encourage applications from people of all backgrounds—especially those with lived experience of mental illness and individuals from underrepresented communities.

We’re committed to creating a workplace where everyone feels heard, valued and able to belong.

Ready to apply?

If you’re passionate about designing better services—and want to use your skills to make a real difference—we’d love to hear from you.

Apply today and help us rethink mental illness.

Interviews are expected to be held Monday 22nd or Wednesday 24 June

Area Manager

When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.

Job Title: Area Manager

Location: Royal Borough of Kensignton and Chelsea. please be aware there is no step free access at this premises.

Salary: £45,000

Shift Pattern: 37.5 hours per week, Monday to Friday, 09:00 - 17:00. Onsite face to face service, with flexibility around these hours required. All managers, including this position will take part in the out of hours on call duty. 

Interviews Date: Interviews will commence 12th June 2026.

About the Role

We’re looking for an experienced and driven Area Manager to lead the delivery of high-quality, trauma-informed services across our organisation.

In this role, you will oversee multiple services, ensuring they operate effectively, meet performance standards, and deliver positive outcomes for residents and participants. You will play a key role in driving recovery, rehabilitation, and independence, while fostering a psychologically informed environment.

You’ll lead a team of frontline managers and coordinators, providing strong leadership, oversight, and strategic direction. You’ll also be responsible for managing service contracts, ensuring compliance with organisational policies, and supporting continuous improvement across your services.

Key Responsibilities Include:

• Lead and manage multiple services, ensuring high standards of delivery and performance
• Drive a culture of recovery, inclusion, and continuous improvement
• Oversee service compliance with organisational policies, procedures, and commissioner requirements
• Manage service contracts and support the development and implementation of new services
• Provide leadership, guidance, and support to frontline managers and coordinators
• Monitor performance, analyse data, and implement improvements where needed
• Build and maintain effective relationships with internal teams, partners, and stakeholders
• Ensure services are trauma-informed and promote psychologically informed environments (PIE)
• Support services to achieve positive outcomes for residents, including independence and stability
• Manage risk, safeguarding, and health & safety across services

About You

We’re looking for a confident and compassionate leader who is passionate about delivering high-quality support services.

You will be a proactive and adaptable individual who can lead teams through change, manage competing priorities, and consistently drive improvement. You’ll bring strong leadership skills, the ability to influence others, and a commitment to delivering person-centred services.

You will also be values-driven, with a strong understanding of the challenges faced by individuals with complex needs, and a genuine desire to make a difference.

What We’re Looking For

• Experience managing services within a similar sector (e.g. social care, supported housing, or related field)
• Strong leadership experience, including managing managers or multiple teams
• Knowledge of trauma-informed approaches and psychologically informed environments (PIE)
• Experience managing contracts, compliance, and service delivery against KPIs
• Ability to analyse performance data and implement service improvements
• Excellent communication and relationship-building skills
• Ability to work strategically while remaining hands-on when needed
• A proactive, solution-focused approach in a fast-paced environment
• Strong understanding of safeguarding, risk management, and regulatory requirements
• Commitment to Equality, Diversity & Inclusion

Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.

What we Offer

• 25 days (Full time equivalent) annual leave, increasing with the length of service
• Employer Pension Contribution
• Eligibility to register with Blue Light Discount Card
• Access to discounted tickets for music events, shows, sports and more
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work
• Training and Development, including access to courses, upskilling, and progression plans
• Employee Assistance Programme, including counselling
• Life Assurance Scheme
• Cycle-to-work scheme
• Annual Staff Awards
• EDI Ambassador programme

About Social Interest Group (SIG)

SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change. 

We believe good care and support improves lives with the vision to create healthier, safer, and more inclusive communities. Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. 

Additional Information

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details below. 

Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions. 

Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.

Mental Health Carers Specialist Advisor

Location: Field-based (Cornwall & Isles of Scilly)
Hours: 24.5 hrs per week (0.70 FTE) in year 1 , increasing to 26.25 hours per week (0.75 FTE) in year two and 28 hours per week (0.80 FTE) in year 3
Contract: Permanent
Salary: £17,181.44

Make a difference to carers’ lives – every single day

At Rethink Mental Illness, we believe everyone severely affected by mental illness deserves a better quality of life. As a Mental Health Carers Specialist Advisor, you’ll play a vital role in supporting unpaid carers — people who are often the backbone of mental health support.

This is more than a job. It’s an opportunity to build meaningful relationships, empower carers, and ensure no one feels they are navigating mental health challenges alone.

What you’ll be doing

You’ll provide practical and emotional support to unpaid carers supporting someone with mental illness. Using a person-centred, strengths-based approach, you’ll help carers build confidence, access the right services and improve their wellbeing.

You will:

• Deliver one-to-one support, helping carers identify goals and create personalised support plans
• Provide information, advice, guidance and signposting to services and community support
• Help carers navigate mental health, health and social care systems
• Facilitate carer groups, courses and awareness events
• Complete Carers Assessments and support access to personal budgets
• Work collaboratively with health, social care and voluntary sector partners
• Promote inclusion and help identify hidden carers in the community
• Maintain accurate records and contribute to quality and service improvement

You’ll also play an important role in creating a safe, inclusive and responsive service, shaped by the voices and experiences of carers.

About the service

Our Cornwall Mental Health Carers Service supports unpaid carers across the county, offering tiered support ranging from short-term guidance to more intensive, ongoing help.

We work flexibly — providing support face-to-face, online, by phone, and in community settings — and collaborate with partner organisations to ensure joined-up care.

What you’ll bring

We’re looking for someone who is compassionate, proactive and values-driven, with a genuine commitment to supporting carers.

Essential:

• Experience supporting people in health, social care, community, or carers services
• Understanding of unpaid carers’ needs and challenges
• Knowledge of mental health and recovery
• Strong communication and relationship-building skills
• Ability to provide person-centred support and practical advice
• Confidence in managing risk and responding to safeguarding concerns
• Good IT skills and ability to manage a varied workload
• A relevant qualification or willingness to complete Information, Advice and Guidance (IAG) within your first year

Desirable:

• Experience working directly with unpaid carers or families
• Experience facilitating groups or community activities
• Knowledge of local services and referral pathways

Why join us?

• Be part of a supportive, purpose-driven team
• Make a real difference to carers and families
• Access training and development opportunities
• Contribute to a service that values co-production and lived experience

Ready to apply?

If you’re passionate about supporting carers and want to be part of a team that’s leading change in mental health, we’d love to hear from you.

We have a rewarding opportunity available for a Female* Partnership Recovery & Development Manager to join the Bristol Mental Health Partnership and Mental Health and Wellbeing Partnership BSW. You will join us on a Permanent basis working 18.75 hours each week and in return, you will receive a competitive salary of Point 22 £33,699 per annum pro rata and benefits.

The Bristol Mental Health Partnership came to exist in October 2014 when voluntary organisations (such as Missing Link, Second Step, Nilaari and Off The Record) came together with AWP to provide secondary mental health services in Bristol. The Bristol Mental Health Partnership aims to deliver recovery and wellbeing opportunities for people with mental health needs across Bristol by engaging with service users in the community and using a range of skills to deliver support specific to the service user and their recovery goals. The post involves working with and alongside multiple organisations that form the Recovery Bristol Partnership.

The BaNES, Swindon and Wiltshire (BSW) Mental Health and Wellbeing Partnership was launched in 2025, and is a voluntary sector partnership committed to providing expert mental health support at the right time and in the right place for people living in BSW. The BSW Mental Health and Wellbeing Partnership is a new collaboration made up of: Second Step, Alabare, Nilaari and Missing Link. As our Recovery and Development Manager you will work closely with NHS community mental health services provided by Avon and Wiltshire Mental Health Partnership Trust (AWP) and manage our Recovery Navigators who are based in the Access Community Mental Health teams across BSW.

In return for joining us, we will offer you:

• Up to 30 days annual leave (depending on length of service)
• 3 extra holidays including International Women’s Day
• Excellent development and training opportunities
• Employer pension contribution (minimum 5% of your gross salary)
• Mindful Employer Plus Scheme
• Cycle to Work Scheme
• Long Service Awards
• Health and Wellbeing programme

About the role:

As our Female* Partnership Recovery & Development Manager you will need to work collaboratively and effectively in partnership with all agencies to ensure productive partnership working. You will support the development and implementation of a range of voluntary community sector roles throughout community mental health services in the Recovery Bristol Partnership and Mental Health and Wellbeing Partnership BSW. You will manage our Assistant Recovery Navigators, Recovery Navigators, Crisis Workers, Peer Recovery Workers and Facilitated Discharge Worker working in different hubs across Bristol, BaNES Swindon and Wiltshire.

Key duties and responsibilities of our Female* Partnership Recovery & Development Manager:

• Work in partnership with AWP and Second Step to ensure the development and performance of VCS staff
• Facilitate partnership working between VCS partners and AWP, by acting as a key advocate for VCS roles at all Partnership meetings
• Proactively and professionally address and resolve challenges, working in a collaborative way, to ensure VCS staff are working within the remit of their roles
• Maintain and promote good understanding of Community Mental Health Services and the wider Bristol, BaNES, Swindon and Wiltshire Mental Health Services
• Analyse problems and situations and find long-term solutions that benefit and improve the partnerships
• Support the RBP to embed VCS Management policies and procedures to support effective Human Resources management and ensure the health and wellbeing of VCS staff
• Promote a supportive and recovery focused culture within the partnerships
• Support recruitment across the partnerships
• Carry out HR processes for staff working in both partnerships, for example, inductions, probationary reviews, appraisals, performance and absence management and disciplinaries
• In partnership with AWP managers conduct quality assurance reviews and ensure any issues are resolved
• Uphold the values, ethos and culture of Missing Link ensuring staff feel valued, supported and connected to the organisation
• Work as part of the Missing Link on call system
• Carry out role adopting and promoting the values of the organisation and within the staff code of conduct

What we are looking for in our ideal Female* Partnership Recovery & Development Manager

• IT skills including ability to produce various documents in Word, and use of email and internet
• Experience working with multi agency partners
• Significant experience working with people with mental health needs or a similar setting
• Implementing new ways of working / new practices within a recovery orientated service
• Experience of managing a team and working in disciplinary role
• Management experience, including staff support, supervision and performance management
• Excellent communication skills – written and verbal
• Proven knowledge of HR processes and procedures
• Demonstrable experience of being proactive rather than reactive: focuses on preventing problems in the future rather than just resolving immediate issues
• Hold a full driving licence and have access to appropriate motorised vehicle

Please apply now to join us as our Female* Partnership Recovery & Development Manager and contribute to the valuable work Missing Link and its Partners do.

Do you want to support people with mental health issues in a moment of crisis?

Are you calm, non-judgemental and able to work effectively with people experiencing distress?

If you can embody our values of Hope, Courage, Togetherness, and Responsiveness, and want to help others build resilience and manage their wellbeing, we’d love to hear from you.

Mental Health and Homelessness Outreach Worker x 4
Reference: 358
Salary: £26,000 – £27,000 per annum
Hours: 37.5 hours per week (Monday – Friday, 9am – 5pm)
Contract: Fixed term 1 Year
Working base(s):
1 person to be based in Borehamwood Wellbeing Centre,
1 person to be based in Ware Wellbeing Centre
1 person to be based in St Albans Wellbeing Centre
1 person to be based in Hatfield Wellbeing Centre

About the Service

The Complex Needs Housing Service works as a multi-disciplinary team with housing teams and Drug and Alcohol Services across District and Borough councils. These teams will be working with individuals who are presenting as homeless and have a number of Complex Needs. The service has been running since 2022 with a dual-district model, however, is now expanding to offer a single district outreach service.

The objectives of the Complex Needs Housing Service are to:

• Improve the mental wellbeing of people experiencing mental ill health.
• Increase early access to help for people experiencing mental ill health in, by providing a clear and effective pathway to services provided by Herts Mind Network and other third sector and statutory providers.
• Contribute to an improvement in individual mental wellbeing.
• Remain a source of independent support for all clients.
• Reduce the use of police, ASB, tenancy enforcement, housing needs and environmental health services by clients whose primary need is related to mental ill health.
• Reduce the use of crisis services by people experiencing mental ill health without positive outcomes for the individual.
• Provide an assertive outreach approach for clients who are in crisis and/ or those that may have complex or multiple needs.
• Work collaboratively within a Multi-Disciplinary Team (MDT) consisting of Change Grow Live (CGL), District and Borough councils, housing teams and other professionals.

About the Role

The purpose of the Hertfordshire Mind Network Community Outreach Worker role is to:

• To provide advice, information, onward referral and holistic support to clients who are experiencing mental ill health or need support with their mental wellbeing. These will be clients who are presenting to District and Borough councils as homeless and need intervention and support with their mental health and housing.
• To ensure that the safety and wellbeing of the client is monitored and reviewed regularly.
• To remain a source of independent support for all clients.
• Embed a person-centred recovery orientated and trauma informed approach in all aspects of the roles.

We offer:

• Annual leave entitlement of 25 days per year pro rata, rising in increments to a max. of 29 days after 5 years employment (plus 8 days Bank Holidays)
• An additional day of leave each year for your birthday following completion of probation period.
• Ongoing training relevant to your role.
• An Employee Assistance Programme.
• Eligibility for blue light card.
• Health cover (after 6 months employment) – compensation payment for Optical, Dental, Chiropody and Therapy Treatments.

Being able to drive and having access to your own vehicle (or equivalent) is essential for this role.

Closing date for receipt of applications is Wednesday 17th June at 5pm.
Interviews to be held on Thursday 25th June and Monday 29th June at our Watford Wellbeing Centre.

N.B. Please quote reference number 358 when completing your application for this role.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs.

Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. Our inclusive approach recognises the unique skills, knowledge, and perspectives that lived experience brings to our team.

No agencies please.

The On Demand Shift Manager provides operational leadership, clinical oversight and shift coordination for the On Demand bereavement support services which operate Mondays through Fridays 8am to 8pm. The role ensures that children, young people, and adults receive timely, safe and compassionate responses to bereavement needs through digital and on-demand channels.

In addition to line managing the On Demand Bereavement Specialists, the post holder also works on shift as part of the delivery rota to support the team directly, provide real-time guidance, and covers frontline services gaps. This blended role combines hands-on leadership, active service participation, and quality assurance, promoting excellent clinical standards, safeguarding practice, and a culture of learning and care. The post holder will work closely with the Head of On Demand Services to ensure that On Demand Services remain responsive, trauma-informed and aligned with best practice and organisational priorities.

Main Responsibilities

Leadership and Management

· Lead and coordinate daily On Demand service operations to ensure timely and effective response to live support requests

· Working closely with the other On Demand Shift Managers, manage team rotas, shift allocations, and cover arrangements to maintain consistent staffing and service continuity

· Provide real-time oversight during active service hours, offering guidance on case complexity, prioritisation and risk management

· Work on shift as part of service delivery to provide direct bereavement support, model best practice and ensure adequate cover during periods of high demand or staff absence

· Ensure service efficiency through proactive communication, timely handovers, and smooth transitions between shifts

· Support the Head of On Demand Services in monitoring resourcing, workflows and performance metrics

·  Offer live, on-shift supervision and mentorship to On Demand Bereavement Specialists, ensuring quality and consistency of interventions

· Support staff in making safe, informed, and trauma-sensitive decisions in line with organisational safeguarding policies

· Provide clinical leadership for the On Demand Bereavement Specialists on shift, offering case consultation and decision-making support particularly in high-risk, ethically complex or emotionally intense presentations

· Hold clinical responsibility for the most complex service users on shift, supporting staff to formulate risk, decide on interventions, and coordinate onward referrals or emergency responses in line with organisational policies and processional codes of ethics

· Model high standards of clinical thinking, boundaries and self-care, supporting staff and volunteers to manage vicarious trauma, moral distress and the emotional impact of working on an On Demand service

· Facilitate reflective debriefing following challenging or traumatic cases to maintain staff wellbeing and service stability

· Ensure all support aligns with the NICE (2004) Level 2 psychological intervention framework and current evidence-based practice

· Foster a compassionate, psychologically safe team culture that prioritises practitioner wellbeing, resilience, vicarious trauma awareness and continuous learning from service delivery

· Collaborate with the Head of On Demand Services on workforce planning, recruitment, induction and succession to maintain service resilience and capacity

Communication and Relationships

· Communicate clearly and sensitively within the organisation and with external partners, including parents, carers and professionals across social care, education, health and mental health services (i.e. schools, social services, CAMHS, CMHTs and/or GPs)

· Provide clear, supportive and trauma-informed communication to bereaved children, young people and adults during live shifts, adapting approach to age, crisis level and digital medium

· Offer real-time guidance, debriefing and constructive feedback to On Demand Bereavement Specialists during shifts, promoting consistent standards and shared learning

· Build collaborative relationships with internal teams and external stakeholders to support integrated care pathways

· Communicate effectively with the Head of On Demand Services and senior leadership on shift incidents, risks, service pressures and quality improvements, escalating appropriately

· Handle sensitive feedback, complaints and critical incidents with empathy, transparency and solution focus, maintaining trust with internal and external stakeholders

· Adapt communication style and approach to suit the needs, preferences, and emotional states of children, young people and adults, including those with neurodiverse profiles or communication difficulties

· Provide clear, compassionate explanations of support options, safeguarding procedures, and next steps to children, young people, adults and families

· Maintain professional boundaries while fostering a safe and supportive environment for children, young people and adults

· Respond to challenging or emotionally charged situations with sensitivity, professionalism, and a focus on empathy and support

· Ensure accurate and timely documentation of communications and decisions in line with organisational policies and data protection regulations

Knowledge, training and experience

· Assess and engage in interventions with children, young people and/or adults in accordance with best practice

· Complete comprehensive psychosocial assessments which include assessments of risk and determining appropriate level of response/intervention

· Deliver targeted pre/post bereavement support and interventions utilising a range of therapeutic and psychosocial techniques, working within level 2 of the NICE (2004) psychological framework

· Advanced understanding of grief, loss, trauma, child development, and the psychological and social impact of bereavement on children, young people, families and adults

· Apply sound clinical judgment and maintain professional accountability for practice in line with national standards, organisational policies, and personal relevant professional Code of Conduct

· Maintain knowledge about current, evidence-based practice

· To maintain a personal profile of professional development in accordance with professional requirements/governing bodies

· Demonstrate knowledge of all relevant policies and procedures

· Adhere to legislation and statutory guidance related to Safeguarding Children and Young People, Safeguarding Adults, and the Mental Capacity Act, providing advice and guidance to colleagues and partner agencies where appropriate

· Participate actively in clinical supervision and reflective practice to ensure safe, ethical, and effective service delivery

· Contribute to the development and sharing of knowledge within the team by supporting training, mentoring, and peer learning opportunities

Analytical and judgment skills

· Strong ability to make rapid, sound clinical and safeguarding judgments during live shifts, assessing risk, prioritising cases and deciding on immediate interventions or escalations

· Analyse real-time service data to optimise shift deployment, identify trends and recommend operational improvements

· Alongside the Head of On Demand Services critically evaluate team performance, recordings, transcripts and audits to provide targeted service or staff development, mitigate practice drift and uphold clinical governance standards

· Exercise exceptional professional judgment in assessing the emotional, psychological, and social needs of children, young people, and adults pre and post bereavement and in the delivery of immediate on demand support

· Analyse complex information gathered through assessment, observation, and communication to identify individual needs, risks, and strengths

· Recognise and manage situations that involve ambiguity, uncertainty, or emotional intensity, drawing on supervision and established frameworks for professional support

· Apply a trauma-informed and developmentally appropriate lens to clinical decision-making, ensuring sensitivity to cultural, social, and contextual factors influencing grief

· Contribute actively to meetings, clinical supervision, peer supervision, case discussions, and service reviews to plan, coordinate, and evaluate strategies of care and support

· Ensure accurate, timely, and meaningful data recording and reporting to inform clinical practice, service evaluation, and organisational performance monitoring

· Planning and organisational skills

· Strong shift and staff coordination

· Plan and organise work autonomously while engaging collaboratively with colleagues and volunteers to support coordinated care and seamless service delivery

· Support in the organisation of comprehensive quality assurance processes including shift audits, case sampling, outcome tracking and compliance monitoring

· Plan and deliver team training, drills and simulations for crisis scenarios, digital tool proficiency and new protocols, ensuring readiness for peaks in bereavement demand

· Provide cover and support for On Demand Support Service staff during periods of absence or high demand

· Maintain accurate, up-to-date documentation in accordance with confidentiality, data protection, and statutory requirements

· Demonstrate self-awareness and reflective capacity, using supervision and peer support to sustain personal wellbeing and professional effectiveness

· Contribute to the development of efficient, evidence-based practices by supporting team planning, service evaluation, and continuous improvement initiatives

Person Specification

· Level 4 qualification (or above) in counselling, psychotherapy, clinical psychology, counselling psychology or arts psychotherapy Current registration with a professional body (ie. HCPC, BACP, UKCP, NCPS)

· Current registration with a professional body (ie. HCPC, BACP, UKCP, NCPS)

· Evidence of relevant continuing professional development

· Experience of leading a team, ideally in bereavement, palliative care, mental health or closely related fields

· Experience with digital platforms

· Proven track record of successfully managing multidisciplinary teams delivering services to complex service users and complex safeguarding and risk issues involving children and adults

· Proven skills in managing teams and change successfully

· Experience of working therapeutically with children and young people

· Experience of working therapeutically with adults

· Robust knowledge of the emotional and psychological impact of bereavement and the needs of bereaved children, young people, families and adults

· Strong understanding of grief, loss and trauma across the life course, and of evidence-based bereavement interventions for children, young people and adults

· Deep understanding and knowledge of psychological theories, therapeutic interventions and models of grief work for children, young people and adults, and their effective application in practice

· Able to make clear psychological assessments inclusive of risk, safeguarding and mental health needs for children, young people and adults

·  Expert knowledge of safeguarding policies and procedures

· Strong leadership, communication and relationship-building skills, with the ability to influence at senior levels and work collaboratively across teams and organisations.

· Strong understanding of change management and how best to implement change

· Excellent communication skills both verbal and written

· Attention to detail and produces reports and information to a consistently high standard

· Ability to manage time effectively, meeting deadlines while maintaining quality and accuracy

· Ability to successfully work collaboratively with colleagues, demonstrating strong interpersonal skills and the ability to influence and engage others positively

· Ability to deliver effective support, supervision, and line management to staff and volunteers, fostering professional growth and accountability

· Model high levels of personal integrity, professionalism, and ethical conduct

· Bring passion and enthusiasm for delivering high quality digital first bereavement services to children, young people, families and adults

Benefits

· 25 days’ holiday plus bank holidays (pro rata if applicable) with increase for long service.

· TOIL for our hours work.

· Contributory pension scheme.

· Company sick pay.

· Employee Assistance Programme.

· Life assurance.

· Training loans.

· Enhanced family friendly policies.

Recruitment Timetable

Application deadline: 17th June 2026 at midnight

We reserve the right to close the vacancy early if we receive a high number of applications for the role before the closing date.

Please refer to our recruitment pack for further details on the interview process.