Office management volunteer jobs

About The Refugee Council

The Refugee Council is the nation’s refugee charity. Together with community groups, partners and volunteers, we help people who have escaped war and persecution to rebuild their lives, integrate into communities, and play their part in Britain. Born in the aftermath of World War II, our frontline services support over 14,000 refugees each year to find safety, get to know their neighbours, and enter education, training or work. We share our evidence and expertise with policymakers to help build integrated communities where everyone can contribute.

We have offices across the UK where our Services teams provide support to refugees at local level.

Inclusion and Accessibility

Ensuring that the Refugee Council is an inclusive and accessible place to work is important to us. We want to enable people from different backgrounds to apply and thrive with us. We believe our recruitment process enables that and are also happy to make adjustments on request.

Our Values

Our values underpin everything we do: 

• Inclusive: We are inclusive. We work with - not for - refugees and people seeking asylum, so they have an equal voice, co-producing projects and ensuring their expertise and experiences are at the heart of what we do.
• Collaborative: We are collaborative. Working with others is a priority in order to have the collective impact that is vital to achieve policy and practice reform. 
• Courageous: We speak out when we see injustice, cruelty and unfairness. We always stand up for what we believe is the right thing to do to transform the experiences of those seeking protection in our country. 
• Respectful: We are respectful of all those we interact with. We treat everyone – our staff, volunteers, beneficiaries, partners and people we disagree with – with the same respect, professionalism and understanding.

About the role

The People and Culture Advisor provides professional advice and support to managers, staff, sessional workers and volunteers on the consistent application of HR policies and procedures.

Reporting to the Head of People and Culture, the role delivers day-to-day casework, supports recruitment and onboarding processes and ensures compliance with employment law and organisational frameworks.

The postholder administers the organisation’s payroll, ensuring accuracy, timeliness and compliance with statutory requirements. They maintain workforce data assurance, respond to payroll and data queries, and support the People and Culture Administrator with people data changes, ensuring records remain accurate, auditable and compliant across all People and Culture operations.

Contract and hours: Maternity cover, full-time, 35 hours per week.

Staff Benefits

To reward our staff for the value they bring, we offer a variety of enhanced terms and conditions and a wide range of benefits, including:

• Training & Development
• Employee Assistance Programme
• Pension Scheme
• Work Life Balance Policies
• Employer-Sponsored Volunteering
• And more.

Let’s work together to improve the lives of refugees in the UK - apply on our website today.

Closing date: 19 May 2026.

Ensuring that the Refugee Council is an inclusive and accessible place to work is important to us. We want to enable people from different backgrounds to apply and thrive with us. We believe our recruitment process enables that and are also happy to make adjustments on request.

Age UK Merton is committed to being an equal-opportunity employer that reflects the diverse communities we serve. We welcome applicants from all backgrounds and experiences-diversity enriches the care we provide to older adults, and it strengthens us as colleagues. Embracing varied perspectives encourages us to think critically, grow continuously, innovate, and adapt together.

Living Well Health and Wellbeing Coordinator Role:

Referrals and assessment

• Triage and co-ordinate client referrals from a range of sources, primarily health and care, in conjunction with the Living Well Manager.  These can be for the Living Well service alone, or for “Living Well Plus” where additional support is given to those clients who may require hoarding or de-cluttering support
• Communicate with referral partners to understand the trigger for referral and liaise with clients to build trust and encourage initial assessment
• Work closely with Adult Social Care, regularly hot desking at Merton Civic centre and joining GP surgery Multi-disciplinary meetings to accumulate more referrals and build professional relationships
• Actively engage in taking part in community events and meetings to promote the Living Well service and increase referrals/referral pathways
• Hold ‘guided conversations’ to assess clients’ needs and home risk, these will be conducted on telephone and through home visits

Action planning and support provision

• Create person-centred action plans to enable clients to set realistic goals to improve their overall health and wellbeing.
• Connect individuals to support services catered to their needs at both Age UK Merton and external partners
• Provide ongoing support and co-ordination for clients to ensure that action plans are progressing, including regular liaison with partners across health, care and voluntary sector to achieve successful client outcomes
• Work with partners across health, care and voluntary sectors to build strong understanding of the service offer for older adults in the London Borough of Merton.
• Receive and respond to enquiries related to the programme by phone, in person and by e-mail
• Work closely within Community Support Service, carrying out joint home visits with appropriate staff to ensure better outcomes for clients as well as ensure streamlined/triaged support.

General

• Record information on the CRM database, Charity Log, including service monitoring data and provide accurate and timely monitoring reports as required for funders
• Engage in exporting personal monthly KPIs as required by the Living Well Manager
• Cover the Community Navigator Role when needed with the Community Support service team on a rota basis
• Create two Case Studies quarterly, reflecting on successful outcomes for clients
• Carry out reviews with clients to capture the client’s journey from assessment to closing the case; showcasing how the client has improved their health and wellbeing outcomes
• Understand the process for raising safeguarding concerns and the route of accountability
• Comply at all times with the policies and procedures of Age UK Merton 
• Ensure that Age UK Merton’s Equal Opportunities policies, principles and practices are observed and implemented throughout service delivery
• Attend staff meetings, personal supervision and appraisal meetings
• Be aware of own training needs and participate in training/education to improve performance considered relevant to the post and to achieve agreed targets
• Act as a representative of the values, beliefs and principles of AUKM at all times
• Undertake any other duties that are requested and commensurate with the grade and remit of the post

Could you use your skills to help save lives across Cambridgeshire, Bedfordshire and the East of England?

Role Title: Direct Marketing Lead
Reporting to: Supporter Engagement Manager
Salary: £32,861 per annum
Contract Type: Permanent
Hours: Full time
Location: Barnwell Road, Enterprise Campus, Alconbury Weald, Huntingdon, Cambridgeshire PE28 4YF with hybrid working: 3 days in office (Alconbury Weald), 2 days from home

The Direct Marketing Lead is a newly formed role focused on planning, delivering and optimising integrated, data-driven campaigns across offline and digital channels to grow income from individual supporters—acquiring new donors, increasing the value of existing ones, and maximising return on investment.

You will take ownership of end-to-end direct response activity, using insight, segmentation and testing to improve performance, while managing budgets, suppliers and internal relationships to deliver effective campaigns that also build strong, long-term supporter relationships.

You’ll be joining a friendly, supportive and passionate team within an organisation that’s ambitious, collaborative and committed to development. If you’re proactive, strategic, and motivated by making a difference, we’d love to hear from you.

Role Summary:

• Plan and deliver direct marketing campaigns across a mix of channels, with a focus on bringing in income and growing the supporter base.
• Take campaigns from idea through to delivery, including shaping the messaging and making sure everything goes out on time and within budget.
• Keep a close eye on performance, using results and insight to tweak and improve what we do next time.
• Build and develop supporter journeys that help bring people in, keep them engaged and encourage longer-term support.
• Work closely with teams across the organisation, as well as external suppliers, to get campaigns out the door and keep things running smoothly.
• Support wider planning and budgeting, using campaign results and data to help guide future activity and priorities.

To be successful in this role you will have:

Experience & Knowledge

• Proven track record of delivering integrated direct marketing campaigns, with particular strength in postal activity and full lifecycle ownership.
• Evidence of creating and evolving user journeys that drive stronger retention and deeper engagement.
• Confidence in data, including delivery of using CRM systems or databases to make data-led decision, select data, execute campaigns, generate reports, and extract actionable insights.
• Demonstrated ability to collaborate effectively with external partners, including agencies, fulfilment providers, and other suppliers.
• Solid experience managing campaign budgets, tracking income and optimising return on investment.

Skills & Abilities

• Comfortable taking the lead on complex projects and working independently and with a strong sense of ownership.
• Highly capable organiser, able to juggle competing priorities while consistently meeting deadlines.
• Strong written communicator, skilled in producing engaging, audience-focused copy and briefs that inspires action.
• Data-literate, with the ability to analyse performance and make suggestions on findings and improvements.
• Detail-oriented with a methodical approach to ensuring accuracy and quality in all outputs.
• Solutions-focused mindset, bringing creativity and initiative to problem-solving and continuous improvement.
• Financially aware, able to plan, monitor and optimise budgets efficiently.

Personal Attributes

• Passionate delivering and achieving tangible fundraising outcomes and contributing to income growth.
• Works well both collaboratively and autonomously, adapting style as needed.
• Brings a positive, flexible approach and thrives in a dynamic, fast-moving charity setting.
• Comfortable making informed decisions within agreed strategic frameworks.

Desirable

• Educated to degree level or able to demonstrate equivalent professional experience.
• Willingness to contribute to broader organisational activities as required, including holding a full driving licence.
• Access to personal transport and ability to travel when needed.

About Magpas Air Ambulance

We operate a hybrid working policy, giving flexibility to work from home and the office while meeting the needs of the Charity. Please make sure that any application clearly demonstrates that you live or will be living within a commutable distance of the main place of work.

We offer a range of benefits including an Employee Assistance Programme, generous holiday entitlement, staff survey, access to occupational health services, flexible working, learning and development opportunities, long service awards, social events, supportive working culture and staff car parking.

Magpas Air Ambulance is committed to providing equality of opportunity and valuing diversity for all current and prospective staff, volunteers and trustees. We aim to create an environment where everyone can be the best they can be, where they feel welcome and are free from bias and discrimination.  We encourage applicants from diverse backgrounds to apply.

Magpas Air Ambulance is committed to the Armed Forces Covenant and as such welcome's members of the Armed Forces to apply.

If you are looking for a new opportunity within a supportive and exciting environment, we would love to hear from you.

Closing date: Friday 22nd May 2026
Interview date: Tbc
Please note that the right is reserved to remove this advert prior to the advertised date, dependent on the level of response received. You are therefore advised to apply at your earliest convenience.

Interested?

If you would like to find out more, please click the button to be directed to our website, where you can complete the application process.

This role is subject to a Disclosure and Barring Service (DBS) check.

If you do not hear from us in 2 weeks from the closing date after submitting a final application, unfortunately this means you have not been shortlisted to the next stage of the selection process.

No agencies please.

Are you a passionate leader who wants to make a real difference in the lives of children and young people?​

We are looking for a Youth Service Lead to oversee and shape the delivery of our programmes across Bedfordshire. This is a key leadership role where you will ensure our services are safe, engaging, and impactful for the young people and families we support.​

At F4YP, we support over 500 children and young people across 50+ schools, providing safe spaces, enrichment opportunities, and vital pastoral support. As Services Lead, you’ll play a central role in making this happen every day.​

What you’ll be doing:

• Leading and managing high-quality delivery across face-to-face services

• Supporting and developing a team of delivery staff and volunteers

• Ensuring excellent safeguarding, pastoral care, and behaviour support

• Overseeing planning, staffing, and day-to-day operations across multiple sites

• Monitoring impact, quality, and outcomes to continuously improve delivery

• Working closely with schools and partners to support young people effectively​

What we’re looking for:

• Experience leading programmes or services for children and young people

• Strong knowledge of safeguarding and pastoral support (SEMH/SEND desirable)

• Proven experience managing and supporting staff

• A hands-on, organised leader who can balance people, operations, and quality

• Someone who is passionate about helping young people feel safe, supported, and confident​​

Bedford/Bedfordshire | Full-time (37.5 hrs) | 3-year fixed term​​​​​​​​ | Working pattern: 9-day fortnight (one day off every two weeks), with full 5-day weeks required during holiday delivery periods

The Director of Service Delivery is a senior leadership role responsible for ensuring Emerging Futures’ services are safe, high‑quality, and financially sustainable nationwide.

The role oversees supported housing for people experiencing homelessness and substance use, as well as community‑based coaching, peer support, and therapeutic programmes.

The postholder will lead large, geographically dispersed services through change and growth, using a compassionate, trauma‑informed, and values‑led approach alongside strong accountability and data‑driven decision‑making. At a pivotal time for the organisation, the role focuses on strengthening systems, leadership capability, and assurance in response to regulatory change and organisational learning.

This is a home‑based role with significant national travel, providing visible leadership and building strong relationships across diverse, remote teams.

Do you have good knowledge of best practice in relation to rent management? Are you interested in financial empowerment?
This role has been created to support the successful implementation, embedding, and ongoing optimisation of our new Housing Management IT System. 
The post holder will ensure that income related processes—such as rent charging, arrears management, service charges, and financial workflows—are accurately embedded across all refuge services. This will include ongoing configuration and testing of the new system to ensure it meets our needs.

Alongside system implementation responsibilities, the post holder will lead on the effective management and reduction of rent arrears, including recovery of historic arrears. Operating within a performance driven framework, they will ensure income KPIs, compliance requirements, and data quality standards are consistently achieved.

A key purpose of the role is to promote financial inclusion, ensuring survivors understand their financial responsibilities, maximise income through benefits and entitlements, and build long term financial resilience.

This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies

Closing Date: 09:00am on 18 May 2026

Interview Date: 26 and 27 May 2026

The Pleasance Theatre Trust is one of the most established Fringe theatres in the UK - which as a registered charity aims to discover, nurture and support artistic talent from around the world. We are looking for an enthusiastic and detail-oriented Finance Coordinator to join our team and provide essential support to the busy Finance Department.

The Finance Coordinator works with the Head of Finance and is responsible for a number of key book keeping and finance functions, including managing the purchase ledger, entering purchase and sales invoices, credit control, reconciliations, month end completion, raising settlements and general finance administration and communication.

With a strong focus on financial management, the ideal candidate will have an interest in pursuing a career in finance and have previous experience working within a finance department. General skills that will be essential within the role include excellent numerical skills, a working knowledge of programmes such as Excel and Word, book keeping - previous experience of book keeping software and the ability to manage a varied workload whilst maintaining a keen eye for detail.

The position is based at the Pleasance's London Theatre for the majority of the year, relocating to Edinburgh for the Festival Fringe throughout August. The role will be supported by an Edinburgh Finance Assistant during this time.

Essential Skills
1 years experience minimum working in a similar position with a Finance department
Book keeping using accounting software such as Quickbooks, Xero
Impeccable attention to detail
Excellent IT and computer system skills
Maths GCSE or equivalent
Excellent communication skills
An ability to work to a high standard in a fast paced environment
An ability to process high volumes to a high standard
Strong data entry skills
Discretion and a sensitivity when handling confidential information

Desirable Skills
A Level Maths or equivalent qualification
AAT or equivalent
Basic understanding of payroll systems
Experience of working with Filemaker Database

Are you looking for a role where you can use your fundraising experience and expertise to support an end to homelessness through community engagement fundraising?

We are looking for a Community Fundraising Coordinator to join the Mungo’s Community and Events team. This new post will play a vital role in managing, developing and growing community engagement, awareness and fundraising.

In this exciting role, you will be responsible for managing and developing the community fundraising portfolio for St Mungo’s on a national scale. This will include working alongside community groups, clubs and associations, schools and faith groups as well as individual fundraisers. You will also lead on new projects attached to community fundraising which can increase our profile and income levels. Key responsibilities include:

• Design and develop our community fundraising programme, taking ownership and managing new community fundraising initiatives.
• Lead the development and implementation of a range of fundraising activities, whilst nurturing current supporter relationships and developing new fundraising opportunities and networks.
• Engage and build strong relationships with community fundraisers / organisations. Developing supporter engagement through regular check in’s, face to face meetings, presentations and attendance of events.
• Support the growth of our national fundraising activities, by recruiting supporters and building an on the ground fundraising volunteer team.

Where you’ll be working

In this role you will work flexibly for at least 2 days per week from our Central Office in London. Travel across London and regions in the South of England is also required.

This allows for training, in person collaboration, team building, line management and other relationship building opportunities. We support a flexible approach to work with opportunities for hybrid working for the rest of your week; from home, or other St Mungo’s London or regional locations. 

Due to the nature of the role, some evening and weekends will also be required to oversee relevant events. Out of hours work will be offered back in the form of time off in lieu.

While our Central Office is currently based in Tower Hill, London we plan to relocate in the summer of 2026 to a new space in Farringdon, London.

About you

We are looking for someone with experience in community, corporate, or philanthropy fundraising. Experience in volunteering, social value or community engagement sectors would also be beneficial.

You will:

• Be comfortable managing income, working with a target driven approach while demonstrating success in growing income from supporters.
• Enjoy building strong, lasting relationships with supporters and volunteers, engaging with a variety of people, and working closely within the local community and seeking out opportunities to engage our fundraisers in St Mungo's work. 
• Be ready to take ownership of new and creative fundraising initiatives.
• Demonstrate strong organisational and prioritisation skills, with the ability to manage a busy workload and meet deadlines.
• Show a willingness to work as part of a team and support a wide range of fundraising activities across the calendar year.

Our clients and supporters are at the heart of everything we do, if you share our vision, passion and commitment to ending homelessness we would love to hear from you!

How to apply

To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.

To find out more and apply please go to the St Mungo’s careers page on our website.

Closing date: 10am on 26 May 2026

Interview and assessments on: 4-5 June 2026

St Mungo's are committed to creating a diverse and inclusive workplace. We strongly encourage applications from all under-represented groups.

What we offer

• Excellent Development and Growth Opportunities
• A Diverse and Inclusive Workplace
• Great Pay and Other Benefits

Carers First is a charity that works directly with, and for unpaid carers, providing personalised information, advice and tailored support making it easier for those caring for someone else to continue living their lives to the fullest.

We have a committed, dedicated staff team and you could be just the person we are looking for to join us to make that valuable difference in carer’s lives. We live and work through our values in all that we achieve by being positive, collaborative and ambitious and we have clear plans to scale our reach, support and impact for carers.

About this role

As a Team Lead your responsibilities would include:

• Provide day-to-day leadership, motivating and empowering the team to thrive.
• Recruit, develop, and support staff in line with Carers First policies.
• Foster a positive culture of continuous learning, role-modelling best practice.
• Ensure quality through record checks, accurate database input, KPI monitoring, and effective workflow allocation.
• Work in co-production with carers to identify needs, develop solutions, and shape services.
• Identify service gaps, create new initiatives, and seek additional funding where possible.
• Manage a small caseload of complex cases, providing personalised advice and support.
• Contribute to budget monitoring and updates.

About you

To be successful in this role you will need:

• Experience of leading and managing remote teams, empowering and developing individuals.
• Strong track record of building partnerships across health and social care.
• Commitment to equality, diversity, and inclusion in service delivery.
• Experience of person-centred assessments, co-produced support plans, and safeguarding.
• Ability to work in co-production, developing innovative approaches to meet carers’ needs.
• Skilled in building positive relationships with colleagues and stakeholders at all levels.
• Confident in using Microsoft Office, mobile technology, and social media platforms.
• Experience of using databases to record interventions and manage workflows.
• Personal integrity, emotional resilience, and alignment with the charity’s values.
• Self-motivated, flexible, collaborative, and able to maintain a healthy work/life balance.

We are looking for passionate people who are committed to the overall aims and objectives of the Charity. Carers First is committed to providing a supportive, vibrant, diverse and inclusive workplace where everyone can thrive.

Carers First Can Offer You

In return for your contribution, we have an amazing package of staff benefits including 26 days annual leave entitlement which increases with length of service, flexible working options, paid carers leave, access to our work-place pension, staff discount scheme, employee assistance programme and a Benenden Healthcare package. 

Whatever you are aiming to achieve in your career, we are here to encourage, help and support you grow, through our excellent training and development programmes.

How to apply

To apply for our exciting opportunity and make a real difference to the lives of carers, please download our Candidate Pack and click on the ‘Apply Now’ button to begin your application.

Applications can only be assessed if they clearly state how you meet each of the requirements in the Personal Specification.

Appointments are subject to Carers First receiving an appropriate disclosure from the Disclosure and Barring Service that we consider acceptable.

Interview Process

Following shortlisting, successful candidates will be contacted directly and invited to interview - Date to be confirmed.

Carers First is an Equal Opportunities Employer   

Positive      Collaborative      Ambitious

About the Role

Due to rising energy prices and the increasing impact of fuel poverty on local households, MVA is recruiting a full‑time Energy Navigator. This role will provide targeted advice, guidance and practical support to residents struggling with energy costs, helping them to access financial support, improve energy efficiency and reduce the risk of fuel poverty.
The Energy Navigator will work closely with individuals, families and partner organisations to ensure people receive timely, accurate information and are effectively signposted to appropriate support services.

About You

You will be organised, proactive and confident working across multiple areas. You’ll have strong communication skills and a genuine interest in supporting communities. Experience of providing advice or support either in person or on the telephone would be beneficial and we value transferable skills and a willingness to learn.

Hours: Full‑time (37 hours per week)
Salary: £27,500 per annum
Contract: Fixed‑term 24 months
Location: MVA office (community‑based, with outreach work)

Closing Date for Applications: Monday 25h May 2026 (17.00)

Interview Date: Thursday 4th June 2026

This is an exciting opportunity to take on a strategic, outward-facing role where you will build partnerships, develop new opportunities to expand our reach and impact.​​

�� What you’ll be doing

• Leading the expansion of F4YP services into new geographical areas

• Building strong relationships with schools, local authorities, and partners

• Creating referral pathways to increase access for children and families

• Identifying opportunities and supporting funding bids and proposals

• Strengthening local systems to better support young people’s wellbeing

• Raising the profile of F4YP across new communities and networks

�� What we’re looking for

• Experience in partnership building, outreach, or service development

• Strong communication and relationship-building skills

• Experience contributing to funding applications or commissioned work

• Ability to think strategically while delivering results

• A proactive, confident individual who thrives in a growing environment​

�� Bedford / Hybrid (Beds, Herts, Cambs) | ⏰ Full-time | �� 3-year fixed term | Working pattern: 9-day fortnight (one day off every two weeks

Team: Retail 

Location: Midsommer Norton (this is not a remote based role)

Work pattern: 17.5 hours per week, the team are currently working Monday to Friday, this may change in the future

Salary: Up to £11,682.10 per year

Contract: 9 month fixed term contract

We are the UK’s largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them. 

Will you join us and make life better for cats? 

Responsibilities of our Retail Online Hub Assistant: 

• process and list donations on the donated online hub operation to maximize our donated online income stream 

• work collaboratively with shop management and volunteers to deliver a robust operation and positive customer experience 

About the Retail team: 

• we currently operate 75+ shops across the country and an online trading operation for new and donated goods 

• retail and trading play a key role in growing income and introducing new audiences to Cats Protection. 

What we’re looking for in our Retail Online Hub Assistant: 

• experience of listing and selling items on online platforms (Professional or personal). 

• good IT skills and confident using MS Office (Word, Excel, Outlook). 

• ability to communicate effectively with employees written and verbal at all levels within and outside of the organisation. 

• self-motivated with a flexible, positive, and resilient attitude. 

What we can offer you: 

• range of health benefits 

• 26 days’ annual leave plus bank holidays, increasing with length of service 

• Salary Finance, which empowers you to take control of your financial wellbeing 

• and much more, which you can learn about

Interested? Here’s how to apply: 

Application closing date: 17th April 2026

Virtual interview date:  TBC

Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to. 

If you’re enthusiastic about this opportunity but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable.You may be just the right candidate.

If successful, your recruitment journey will include: 

1. anonymised application form 

1. virtual interview 

Please note, the process may change slightly dependent on application numbers. We will inform you of any relevant changes. 

Please emailif you require any adjustments to be made for you to complete your application or to participate in the recruitment journey. 

Nightstop Coordinator (Whitley Bay)

If you’re ready to make a real difference and thrive in a team that supports your growth, we’d love you to join us.

Location: Regional Office (Whitley Bay Hub) - North East

Salary: £26,436 per annum

Closing date: 27 May, 2026

Employment Type: Permanent

Hours per week: 37.5

About the Role

As a Nightstop Coordinator, you’ll be the first point of contact for young people facing homelessness—assessing needs, coordinating safe emergency placements, and guiding them toward longer‑term support. It’s a fast‑paced, people‑focused role where every decision you make helps keep a young person safe and heard.

You’ll also nurture strong relationships with referral partners, support and motivate our volunteer hosts, and help grow our Nightstop network across the North East. If you’re organised, calm under pressure, and driven by compassion and inclusion, this is your chance to create meaningful impact every single day.

Please note that this job opportunity is offered as a full-time (37.5 hours a week), permanent role.

Key deliverables:

Supporting Young People

• Conduct needs and risk assessments with potential Nightstop guests.
• Arrange the logistics of a guest’s stay with a volunteer.
• Work with guests and referral partners to offer support and opportunities for longer term accommodation.
•  Provide support to guests and volunteers through a 24 hour on call phone service.
• Ensure the safety and wellbeing of guests and volunteers in the service at all times.
• Comply with data protection and information sharing protocols.

Marketing and Stakeholder Management

• Attend meetings and events and manage relationships with referral partners and other stakeholders.

Administration

• Maintain up to date records on all guests and volunteers.
• Support with the creation of reports.
• Support with financial payment and recording systems.

Volunteer Recruitment, Promotion and Engagement

• Develop promotion plans with the aim of recruiting Nightstop volunteers
• Effectively onboard new Nightstop volunteers in a timely manner
• Support current volunteers and continue to engage them with the service by providing updates and involvement opportunities
• Complete the nessecary health and safety checks with new and current volunteers

Other

• Be an active member of the team, collaboratively effectively and work closely with your line manager.
• Undertake further duties as commensurate to the role identified by your line manager.
• Provide support outside of office hours on some evening and weekends.

What we are looking for from you (Person Specification)

When completing your application form please address all the points set out below.

• Excellent customer service skills and telephone manner.
• An understanding of the needs of people who experience homelessness, the problems they face and the resources available to address their support needs.
• Experience of working with vulnerable people or people experiencing homeless.
• Understanding of current housing and homelessness legislation, including entitlement to welfare provision.
• Experience of writing, implementing and evaluating Risk Assessments.
• An ability to demonstrate clear understanding of safeguarding requirements and procedures and follow them through to conclusion.
• Commitment to promoting health and safety of yourself and others.
• An ability to work in an organised manner and arrange placement logistics.
• Experience of collaborative working with a range of internal and external stakeholders.
• Experience of maintaining administrative systems, good literacy, numeracy and IT skills.
• Experience of working under pressure with the ability to respond to conflicting demands.
• Ability to find creative and positive solutions to problems, using own initiative.
• Understanding of professional boundaries and ability to maintain them.
• Ability to effectively reflect on own practices for ongoing learning and development.
• Willingness to be part of a 24 hour on-call rota.
• Willingness to work outside office hours including some evenings and weekends.
• Commitment to working in a manner which promotes diversity and equality, ensuring that everyone is treated with respect and dignity and no one suffers from discrimination.
• Respect for the values and ethos of Depaul.

What You’ll Receive

• Tailored training and development
• Flexible working options where suitable
• 26 days annual leave, rising with service
• Family friendly leave policies
• Pension scheme with employer contributions up to 7%
• Employee Assistance Programme with 24/7 GP access
• Discounts across retail, travel, food, fitness and more
• Cash health plan for you and your family
• Death in service benefit
• Access to legal and practical support

Safer Recruitment

Depaul UK is committed to fair and inclusive recruitment, and we welcome applications from people of all backgrounds. If a role requires it under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975, we will carry out the appropriate Disclosure & Barring Service (DBS) check. We only look at information that is relevant to the role, and a criminal record will never be treated as an automatic barrier to employment. All DBS information is handled sensitively, confidentially and in line with the DBS Code of Practice, and we encourage applicants to discuss any concerns with us openly.

About Depaul UK

In the 1980s, high unemployment and steep inflation was contributing to a shocking rise in youth homelessness across London. Thousands of young people were sleeping rough every night, with many areas notoriously dubbed “cardboard cities” due to the visible rise in street homelessness. Appalled by the scenes playing out across the capital, a group of people came together to tackle the challenge head on. Led by Cardinal Basil Hume and Mark McGreevy OBE, in 1989 Depaul UK was born.

What began as a single housing project in North London soon expanded across London, Greater Manchester and the North East of England. Today, Depaul UK provides accommodation, prevention and support services to thousands of marginalised young people across the UK each year.

As our name suggests, the work of Depaul UK has been inspired by St. Vincent de Paul – a man who devoted his life to helping vast numbers of people throughout the 17th century. St. Vincent de Paul’s belief in the intrinsic worth of all people and his commitment to taking bold action remain central to our values today. Depaul UK now forms part of a family of Depaul charities around the world. We each focus on the specific challenges in our own countries, but we’re united by our shared values and mission to end homelessness.

To work on the Warm and Safe Wiltshire project to help Centre for Sustainable Energy (CSE) support the long-term wellbeing of disadvantaged households across Wiltshire, particularly individuals living in fuel poverty, those with health conditions, and communities that are otherwise hard to reach, including Armed Forces and veteran communities. As part of the Household Energy Services (HES) team, the Wiltshire Community Outreach Energy Advisor will bring experience engaging with different groups, charities, and local authorities. The post requires excellent customer service skills, personal resilience, and the ability to maintain professional boundaries. The role is primarily field based, delivering face‑to‑face energy advice, conducting home visits, and providing presentations to community groups and frontline professionals across Wiltshire.

Pay and conditions.

• We are flexible with the working hours of this role and will discuss this openly if you are invited to interview. 
• The salary for the role will be £29,024 per year (pro rata), rising to £31, 895 per year (pro rata) upon successful completion of probation period.
• You will be entitled to 25 days’ paid holiday (plus statutory holidays).

CSE offer a range of benefits including, subsidised bike purchase and Tech Scheme, Life Assurance, Health Cash plan, retail discounts and discounted breakdown cover and many more.

We will pay fees and expenses on relevant training courses.

Specific responsibilities.

An applicant appointed to the role will be expected to:

• To travel across Wiltshire to arrange and deliver events, workshops, talks and presentations to target support to vulnerable householders.
• To increase awareness of Warm & Safe Wiltshire amongst the Armed Forces community and other community organisations in Wiltshire.
• Develop, maintain and build upon new and existing partnerships with the Armed Forces and community partners.
• To provide face-to-face support for Wiltshire residents with energy-related issues so that they can stay safe, warm and healthy at home.
• To deliver outreach support to Wiltshire’s Armed Forces community including serving personnel, their families and veterans, for example attending coffee mornings and socials in Garrisons across Salisbury Plain.
• To deliver outreach support to community groups in Wiltshire who are client facing and interact with vulnerable householders daily, for example hosting an advice stand within a local library.
• To identify energy improvements that can be made to residents’ properties and make appropriate referrals for funded measures where possible.
• Help residents maximise their income and make appropriate referrals to partner organisations for further support (e.g., for benefits advice and social tariffs).
• Deliver home visits for residents with multiple issues, who are unable to access support outside the home or via phone/internet.
• Recognise and refer clients appropriately for energy casework if they have more complex needs (e.g., billing issues, energy debt, supplier complaints).
• To provide project administrative support.

To see a more detailed list of responsibilities please see the supporting documents attached. These documents are also available to download from our website.

Essential attributes for this role include:

• O’ Level or GCSE Maths and English or equivalent
• Previously worked with or volunteered for the Armed Forces.
• Three or more years’ experience working with different groups including charities, local authorities and public health.
• Experience of designing and delivering public engagement events.
• Experience of taking a lead on the delivery and coordination of project-based activity.
• Ability to respond to vulnerable clients in a respectful and engaging manner.
• Excellent written and verbal communication skills in English, with the ability to engage a wide range of people in an appropriate manner.
• Full, clean UK driving license to travel to meetings, homes, and businesses across the county.
• Understanding of safeguarding principles and the importance of protecting vulnerable individuals.

Please note, the above is an overview of the skills required for this role. To see the full list of essential and desirable skills please see the attached job description.

How to apply

Applications should be made on the application form available on the Centre for Sustainable Energy website. 

Your application should demonstrate how your skills and experience relate to the person specification on the job description.

The closing date for applications is 17:00 on Thursday 28 May 2026

If you have not heard from CSE by 17:00 on Friday 29 May 2026, please assume that your application has been unsuccessful.

Interviews will take place on Thursday 4 June, and Friday 5 June 2026.

If offer the role, we will ask you to provide evidence demonstrating your eligibility for employment in the UK.