Service management jobs

The Role

We are seeking a friendly, professional and highly organised Receptionist to act as the first point of contact for people accessing Citizens Advice Doncaster Borough. This role is central to the delivery of a high‑quality advice service and plays an important part in ensuring clients receive accurate information, are treated with respect, and experience a consistent and welcoming service.

You will support the smooth running of the organisation by managing enquiries effectively, maintaining accurate records, and contributing to our quality assurance standards. This role requires a strong commitment to confidentiality, data accuracy, and the Citizens Advice aims and principles.

Key Responsibilities

Client Access & First Contact

• Welcome clients, staff and visitors in a professional, calm and supportive manner, ensuring everyone feels respected and listened to.
• Act as the first point of contact for face‑to‑face and email enquiries, providing appropriate triage and signposting in line with Citizens Advice procedures.
• Provide accurate, clear and consistent information about Citizens Advice services, maintaining professional boundaries at all times.

Quality Assurance & Standards

• Ensure all client interactions and administrative processes meet Citizens Advice quality standards, including accuracy, confidentiality and consistency.
• Record client details and enquiry information accurately to support continuity of service, monitoring and reporting.
• Follow agreed procedures, policies and guidance to ensure compliance with Advice Quality Standard (AQS) requirements.
• Support the wider team by maintaining reliable systems and contributing to the overall quality of service delivery.

Administration & Office Support

• Manage appointment booking systems and staff calendars efficiently.
• Provide organisation‑wide administrative support to ensure the service runs smoothly on a day‑to‑day basis.
• Maintain an organised, safe and welcoming reception area.
• Carry out data entry, filing, scanning and document management accurately and in a timely manner.
• Use Google Workspace and other IT systems confidently to support service delivery.

About You

We are looking for someone who is approachable, reliable and well organised, with a strong attention to detail and a commitment to delivering a high‑quality service. You will be comfortable working with people from a wide range of backgrounds, including those experiencing stress or distress, and able to respond with empathy and professionalism.

Essential Skills and Qualities

• Previous office or administrative experience.
• Strong IT skills and confidence using digital systems.
• Excellent verbal and written communication skills.
• High level of organisation and ability to manage competing priorities.
• Ability to work effectively both independently and as part of a team.
• Commitment to confidentiality, accuracy and professional standards.
• Understanding of, and commitment to, the aims, principles and values of Citizens Advice, including equality and inclusion.
• Proactive approach with a willingness to learn, follow procedures and adapt to service needs.

What We Offer

• A supportive and inclusive team environment.
• Training and development, including Citizens Advice systems, quality standards and procedures.
• The opportunity to contribute to a trusted, high‑quality advice service.
• The chance to make a real and positive difference to people living in Doncaster.

About us

We’re Breast Cancer Now, the research and support charity. We’re the place to turn to for anything and everything to do with breast cancer. However you’re experiencing breast cancer, we’re here. 

The brightest minds in breast cancer research are here. Making life-saving research happen in labs across the UK and Ireland. Support services, trustworthy breast cancer information and specialist nurses are here. Ready to support you whenever you need it. Dedicated campaigners are here. Fighting for the best possible treatment, services and care for anyone affected by breast cancer.

About the role

We’re looking for a senior digital marketing manager – email to jointly lead our team as part of a job share to deliver high performing email campaigns and automations to support the charity’s activity. Working closely together with the other senior digital marketing manager – email, you’ll work across large email projects and campaigns, support the team’s workload and priorities, and create processes to best support their success.

Line managing 2 digital marketing officer email roles, you’ll support their development and contribute to our email strategy together with the head of digital engagement.

Working with the senior manager, marketing and communications planning and measurement (owned earned shared paid channels) you’ll be a key part of shaping and ensuring consistency across all our channels.

About you

You’ll have substantial email experience and knowledge, being confident creating and optimizing complex automations alongside managing relationships with email platforms.

You’ll be passionate about delivering the best experience and engagement with email and understand best practices and the importance of data and testing.

You’ll be well organised and have strong prioritisation and communication skills, working across the organization on a diverse range of campaigns and projects.

Job description and benefits

Please download the job description and our attractive benefits package.

Location, hybrid working and salary range

This role is primarily based in our London office. Our hybrid working model allows you to work up to 2.5 days per week at home, and 1 day in the office per week.

The salary range is:

£32,900 to £34,300 per annum based in London

When applying

We hope you choose to apply for this role. To support your application, you’ll be asked to submit your anonymised CV and a supporting statement. Please refer to the essential criteria on the person specification and clearly provide as much information as you can with examples, to demonstrate how and where you meet the criteria. If you’ve any immediate questions please contact the Breast Cancer Now recruitment team.

Our commitment to equity, diversity and inclusion

We’re committed to promoting equity, valuing diversity and creating an inclusive environment – for everyone who works for us, works with us, supports us and who we support.

We reserve the right to close this advert early. Therefore, to avoid disappointment please submit your application as soon as possible, if you’re interested in this opportunity.

Closing date Tuesday 5 May 2026 9 am

Interview date week commencing 18 May 2026

Location: MSSC NSC, 200B Lambeth Road, London, SE1 7JY (Hybrid Working)

Contract: Full time, permanent

Salary: £40,000 to £42,000 gross er annum, depending on experience

Closing Date: Monday 25 May 2026

Assessment Day at MSSC NSC: Tuesday 2 June 2026 

The Marine Society and Sea Cadets (MSSC) is a leading maritime charity in lifelong learning and personal development and is the governing charity of the Sea Cadet Corps (SCC), a civilian voluntary youth organisation engaging some 15,000 young people over 400 Sea Cadet Units, throughout the UK.  The SCC offers a wide range of youth opportunities with the same enduring objective – to give young people the best possible head start in life through nautical adventure and fun.

We are seeking a Volunteer Support & Systems Manager to lead the development and maintenance of automated workflows used within the Volunteer Support Team.  

The role is responsible for ensuring the smooth running of the Volunteer Support function including overseeing the day-to-day administration of key volunteer processes. The postholder will also line manage the Volunteer Support Officers who act as the first point of contact to volunteers in assisting with these processes and wider administration.

 About the role

The purpose of the Volunteer Support & Systems Manager is to ensure the smooth and efficient running of the Volunteer Support function by ensuring that automated workflows are well maintained and continuously improved. This includes the onboarding process for new volunteers, management of mandatory training requirements of existing volunteers and volunteer record management through processing promotions transfers and leavers. The role also provides effective line management to a team of Volunteer Support Officers, supporting them to deliver a high quality of administrative support to volunteers to assist them with these processes.

Responsibilities

• To oversee the efficient operation, maintenance and continuous improvement of all Volunteer Support automated workflows

• To develop clear and effective guidance, to help volunteers access and use the various Volunteer Support digital systems  
• To line manage and support the Volunteer Support Team based at the MSSC Support Centre, empowering the team to deliver effective and consistent  support to volunteers.

• To functionally manage and support the Area Volunteer Support Team based across the 6 Area Offices, empowering them to deliver effective and consistent support to volunteers.

• To manage the “Safer Recruitment” and adverse disclosure process for volunteers, in line with MSSC policy, ensuring that criminal records checks are dealt with in a timely and appropriate manner

• To work with the Head of Volunteering to review MSSC volunteering policies, monitoring their appropriateness and effectiveness, making recommendations for changes as necessary

• To support the Head of Volunteering with the successful implementation of MSSC’s volunteer strategy and other national tasks

• To work with Volunteer Support Officers to develop systems and processes for managing the Volunteer Support workload and monitoring delivery standards

• To work closely with other stakeholders, maintaining excellent working relationships across departments to ensure consistency and best practice for our volunteers.

Requirements

• Experience of leading the development and maintenance of digital volunteer management/ communication systems
• Experience of creating and maintaining complex automated workflows
• Experience of overseeing the administrative functions of a CRM system
• Experience of implementing, managing reviewing and refining administrative processes
• Experience of delivering a first-class service to clients or customers
• A strong understanding of the voluntary and community sector, ideally within the youth  sector
• Experience of managing or supervising a large team

Desirable 

• Experience of managing or supervising a team based remotely
• Experience of using Microsoft Forms and Power Automate or similar systems
• Experience of managing an onboarding process, ideally of volunteers, with the understanding of the importance of safer recruitment
• Experience of empowering a team to deliver a first-class customer service
• Experience of working with volunteers and the knowledge of how to ensure they are supported
• Experience in managing challenging emails, calls and situations with volunteers professionally, using sound judgement and clear communication
• Experience developing processes which are targeted at both internal and external audiences
• Experience of leading projects manging change with various stakeholders

For further information, please download the . If you are interested in this role, please apply now!

Benefits

• 25 days annual leave per annum, increasing with length of service
• Hybrid working for many roles
• Volunteering Leave
• Life assurance (4x salary)
• Private medical insurance
• Generous pension (employer contribution up to 10%)
• Cycle to work scheme
• Access to the Marine Society Digital Library
• Wellbeing portal and EAP with 121 counselling
• Employee development: We are investing in our employees' development and have an annual calendar of learning and development opportunities, designed to support employees to develop into their roles and stretch them to achieve their full potential. 

Additional Information

MSSC positively encourages applications from suitably qualified and eligible candidates from all backgrounds. Equity, diversity, and inclusion really matters to us, so we can best serve our beneficiaries from every community. We work to ensure a fair and consistent recruitment process and aim to be a charity where diversity of experience, identity and skills are valued and welcomed. MSSC is an equal opportunities employer.

We recognise our responsibilities to safeguard and protect the young people and vulnerable adults with whom we work. We do all we can to promote their health, safety and wellbeing, and we expect our staff to share this commitment and work in line with safeguarding policy, the MSSC’s values and ethos of inclusivity. We adhere to safer recruitment practices and therefore employment is subject to detailed pre-employment checks for successful candidates, including references and criminal disclosure checks and the completion of a disclosure questionnaire. 

Learning and Development Manager

Location: Vauxhall

Salary: £35,000 per annum

Vacancy Type: Permanent, Full time

Closing date: 26th May 2025

Are you a passionate Learning & Development professional who knows how to turn strategy into engaging, high-impact learning?

We’re looking for an experienced L&D Manager to join us in Vauxhall, working full time, 35 hours per week, leading the delivery of an organisation-wide learning strategy that develops people, builds capability and drives performance.

This is a fantastic opportunity to shape learning across a purpose-led organisation, leading a team of facilitators and working closely with senior leaders, HR and subject matter experts to deliver training that truly makes a difference.

What you’ll be doing:

• Lead the delivery of organisational learning programmes including induction, compliance, leadership, management, EDI and behavioural skills
• Manage and develop a team of L&D Training Facilitators
• Oversee training schedules and rotas to ensure seamless delivery across the business
• Step in to facilitate sessions where required
• Partner with internal teams to translate specialist knowledge into engaging, practical training
• Ensure all learning content is high-quality, inclusive and aligned to business needs
• Own LMS content, reporting, training data and performance metrics
• Support annual and quarterly L&D planning, KPI reporting and continuous improvement
• Oversee apprenticeships, skills mapping and development pathways

What we’re looking for:

• Proven experience in L&D, facilitation and people management
• Strong track record designing and delivering both digital and face-to-face learning
• Ability to analyse training needs and measure learning impact
• Confident communicator who can engage a wide range of audiences
• Strong organisational skills with excellent attention to detail
• Experience using Microsoft Office and LMS platforms
• Experience delivering training linked to therapeutic, recovery-focused or psychosocial practice

Ideally, you’ll also have:

• Experience in the charity, social care, justice or recovery sectors
• Knowledge of apprenticeships or accredited programmes
• CIPD qualification (or equivalent)

Qualifications:

• Level 5 Certificate/Diploma in Learning & Development (or willingness to work towards)

This is more than an L&D role, it’s a chance to influence culture, develop people and help create lasting impact through learning.

About Us

We are The Forward Trust, the social enterprise with charitable status that empowers people to break the often interlinked cycles of crime and addiction to move forward with their lives. For more than 25 years we have been working with people to build positive and productive lives, whatever their past. We believe that anyone is capable of lasting change.

We are committed to our cause and the work we carry out as a charity. Equally the wellbeing and the employees who work for us are also important. Joining us an employee, we will offer you the following benefits:

• Flexible working
• Training and development opportunities
• Simply Health Cashback Scheme (optional)
• Season Ticket Loan Scheme 
• Cycle to work scheme
• Crisis Loan Scheme
• Electric Car Scheme
• 3 x Wellbeing Days (pro rata'd for part time employees)
• Access to Blue Light Card
• 25 days (rising to 30 with length of service) Annual Leave plus Bank Holidays 
• Contributory Pension Scheme – Employer matched contributions of up to 6% in the first two years’ service and up to 9% thereafter 
• Death in Service Payment (2x annual salary) 
• Critical Illness Insurance (subject to qualifying criteria)

To Apply

If you feel you are a suitable candidate and would like to work for Forward Trust, please click apply to be redirected to our website to complete your application.

£51,250 to £60,250 per year 

Permanent, full-time (37.5 hours per week)

Hybrid working with regular travel to our London Bridge Office 

It’s an incredibly exciting time within partnerships at Prostate Cancer UK. In line with the charity’s ambitious 10-year fundraising strategy, partnerships are a core component in raising vital funds and awareness to help men navigate the UK’s most common cancer. With nationally recognised, award-winning partnerships as our platform, matched with a record-high brand sentiment rating, a highly prominent cause and a marketplace looking for long-term strategic partnerships, we are building the team infrastructure to maximise our strong position through the launch of two developed functions – Account Development and Business Development. 

What the job involves 

You’ll lead our business development strategy for corporate partnerships, focusing on securing high-value, purpose-driven relationships with long-term potential (typically 6–8 figure), and building a robust pipeline to deliver sustainable income growth. 

• Own and deliver the business development plan, targeting major prospects and flagship partnerships with transformational potential. 

• Identify, prioritise and cultivate opportunities across key sectors (including sport and health), shifting activity from short-term, transactional asks to insight-led, multi-year partnerships. 

• Shape and test compelling funding propositions, working with internal experts (including Communications, Black Health Equity, Research, Health Services, and Equity & Improvement) to build integrated partnership offers. 

• Lead proposal development end-to-end: briefing colleagues, coordinating inputs, writing and reviewing pitches, and ensuring submissions are high quality, compelling and on time. 

• Take overall accountability for the business development pipeline: keeping it strategically aligned, properly valued, actively progressed and accurately forecast. 

• Improve performance through better pipeline discipline: growing value and volume at each stage, increasing conversion, and reducing lead times from opportunity identification to proposal submission. 

• Line manage and develop a team of three experienced Business Development Managers (including sector/specialist roles), setting clear objectives and coaching for confident, high-performance delivery. 

• Lead and support negotiations with senior stakeholders, ensuring new partnerships protect and enhance our brand, values and reputation. 

• Work closely with partnership colleagues to transition newly secured partners into account development so relationships are onboarded smoothly and set up to scale. 

What we want from you 

You’re a strategic, commercially minded new business leader who can spot and shape big opportunities, influence at senior levels, and convert complex partnership conversations into high-value, multi-year income. 

• Significant experience securing new, high-value corporate partnerships (typically 6–8 figure) in a commercial organisation, charity and/or agency environment. 

• A strong track record of delivering income through new business acquisition, with credible examples of taking prospects from first contact through to signed agreement. 

• Confidence developing high-value propositions and partnership packages that work for both the organisation and the partner. 

• Excellent pipeline management skills, with experience improving conversion rates, forecasting and proposal turnaround times. 

• Strong influencing and negotiation skills, comfortable engaging senior stakeholders and navigating complex internal decision-making. 

• Proven people leadership experience, with the ability to coach, set clear expectations and build a high-performing specialist team. 

• A values-led approach and commitment to equity, diversity and inclusion, with the judgement to ensure partnerships align with and strengthen our brand. 

• Desirable: experience in sport, health, brand-led or ESG-focused partnerships, and/or developing transformational 7–8 figure partnerships. 

Why work with us?
Every man needs to know about the most common cancer in men – prostate cancer. It’s a real and present danger that takes over 12,000 of our dads, grandads, brothers and friends each year.

Prostate Cancer UK is the largest men’s health charity in the UK. We have a simple ambition – to stop prostate cancer damaging lives. We invest millions in research to revolutionise testing, treatment and care. We’re blazing a trail to a screening programme that could save thousands of lives with regular, accurate tests for all men at risk. And we work tirelessly to spread the word about risk and offer specialist support to people living with the disease.

Work with us and you’ll see your efforts pay off as we give men and their families the power to navigate prostate cancer.

Our commitment to equity, diversity and inclusion

At Prostate Cancer UK we’re committed to righting health inequalities across the UK, starting with those faced by Black men. This includes ground-breaking research into Black men's risk and working with communities directly to overcome barriers to the diagnosis and treatment of prostate cancer. To make this happen, we're dedicated to being an inclusive, proactive organisation, as we strive to be Allies to Black communities. We’ll achieve this by advocating and working alongside those communities to promote change. We're also working to be Allies to each other, not only protected groups. In 2024, we launched our New Allyship Training Programme. All colleagues at Prostate Cancer UK will be trained to act and identify as an Ally.

We've also signed Business in the Communities Race at Work Charter, as a dedication to our Black health equity work and wider EDI priorities. As a signatory, we're responsible and accountable for driving positive change.

How and where we work

Colleagues attend the office at least four days per month (pro rata for part-time colleagues) to collaborate, build relationships, and support projects and decision-making. You can choose where to work the rest of the time. Travel to the office is a commute, so we pay our own travel costs.

Additional in-person attendance will be required during your first few months for induction and training, to support you to learn the role and get to know colleagues.

We trust colleagues to work flexibly while balancing personal commitments with the needs of the charity, and we are committed to making reasonable adjustments for colleagues with a disability, neurodiversity, or a long-term physical or mental health condition.

How to Apply
Visit our Prostate Cancer UK Careers page to learn more about this role and the benefits we offer. On the vacancy advert, you’ll find everything you need to know about the role, how to apply, and what to include in your application.

You can also download a copy of the job description and access the link to our careers portal to submit your application by visiting the website via the apply button.

The closing date is Wednesday 13 May 2026.  Applications must be submitted by 23:45 UK time.

Interviews: First stage interviews are currently scheduled for the week of 1 June 2026 and will be. held online. Second stage interviews will be held in person at our London Bridge office in the week commencing 8 June 2026.

Prostate Cancer UK is a registered charity in England and Wales (1005541) and in Scotland (SC039332). Registered company number 02653887.

Overview of the role

The responsibilities of the post-holder are designed and divided across Registry and Programmes-related activities. 

The post-holder will provide efficient and effective administration of all matters relating to the teaching and learning activities of the taught programmes (undergraduate and postgraduate) ensuring effective procedures are documented and adopted for dealing with enquiries, enrolment, induction, module selections, student queries, assessments, progression, student support, committees and events. 

This full-time role will suit a detail-orientated, methodical person and offers plenty of variety working as part of a friendly and supportive Registry team.  A flexible working pattern can be considered upon request.

The role offers plenty of variety working as part of a friendly and supportive Registry team.

Application Details

A full and comprehensive job description, person specification and application details for the role can be found on our website.

Candidates are encouraged to apply as soon as possible as applications will be considered upon submission.

London School of Theology is a Christian college and, as such, it is a requirement of the Person Specification that the postholder must be in sympathy with the Christian ethos, aims and objectives of the School.

All candidates must have the right to work in the UK.

Are you passionate about data and how it can inform decision-making? We’re looking for an Audience and Insights Manager, who loves connecting people with a range of shows and activities that will enrich their lives.

This new role will be instrumental in ensuring our audiences are placed at the centre of our planning, by using their information effectively to share with them the Mercury’s vision, communicate our work, and promote our organisational values.

If you are creative in your approach to build, engage and retain audiences, we want to hear from you!

To find out more, download the candidate pack.

Applications close at 10:00am on Tuesday 19 May 2026. Interviews will take place on Tuesday 2 June 2026.

Apply Now

Job Title:  Safeguarding Development Manager

Salary: £35,831.71 per annum, which is pro rata of £48,235 per annum, Band G, Level 3 inclusive of OLW.

 Location: Gilwell Park, Chingford, London (with hybrid working) 1 day present in office per week; that includes in-person Team Meetings/Trainings

Contract Type: Fixed Term contract for 12 months (Maternity Cover)

Working Hours: 26 hours per week (3.5 days)

About The Role:

We’re looking for someone to help us keep young people safe by improving how we work across our safeguarding services.

In this role, you’ll lead a small team and help us learn from our work so we can keep getting better. You’ll work with others across Scouts and beyond to make sure our support is clear, effective and up to date.

As the Safeguarding Development Manager, Key Responsibilities:

• Lead and support a team of Safeguarding Development Officers
• Plan and deliver projects that improve safeguarding practice
• Review cases and use learning to improve processes
• Use data to spot trends and guide improvements
• Work with colleagues, volunteers, families and external partners
• Help develop and update safeguarding policies, guidance and content

What you’ll bring as our Safeguarding Development Manager:

• Experience in managing projects or improving services
• Confidence using data to support decisions
• Strong communication and relationship-building skills
• Ability to manage priorities in a busy environment
• Good attention to detail
• Experience in safeguarding, welfare, or a similar area

 You are:

• Committed to delivering a high-quality, people-focused service
• Open, honest and able to work well with different people
• Confident working independently, with support when needed

Benefits include:

• 28 days holiday (rising to 32 days after 2 years), plus extra days at Christmas (Pro-rata)
• Double-matched pension up to 10% of gross salary
• Generous family leave and support as a family-friendly employer
• Access to our Learning & Development hub for ongoing training
• Recognition as Charity of the Year (Charity Times Awards 2022)

For a full list of our benefits, click .

Closing date for applications: 11:59 pm Wednesday 13th May 2026

Interviews will be held in person at Gilwell Park, Chingford, on Friday, 22nd May 2026.

Strictly no agencies!

The Scouts is an equal opportunities employer, and we are committed to fostering an inclusive environment where everyone feels valued and empowered to contribute. We offer flexible working arrangements to support diverse needs and lifestyles, ensuring that our teams can thrive both professionally and personally. We welcome and encourage applicants from all walks of life, believing that varied perspectives strengthen our innovation and community. Your unique experiences and ideas are essential to our success, and we look forward to hearing from all voices.

Contract type

Permanent

Location

Whittington

Hours

37.5 hrs Full time, site based

Annual salary

D1 £31,168.36 to D3 £38,129.42

Review date

19/04/2026

The postholder integrates people, place and process by connecting operational delivery with governance and strategic oversight; to protect patient dignity through environmental standards, ensure regulatory compliance, and drive patient and family experience assurance.

The aim of the role is to ultimately ensure safe, compliant, dignified and high-performing environments that actively support patient care delivery and staff workplace experience.

The role provides managerial oversight of the Clinical Facilities Coordinator and Support Facilities Coordinator, ensuring clarity of standards, regulatory compliance, cost control and service resilience.

In summary, the Facilities & Patient Experience Manager is accountable for:

• Safe, compliant and well-coordinated Facilities Services.
• Regulatory readiness across environmental, equipment and hospitality functions.
• Positive patient and family environmental experience and subsequent feedback channels.
• Performance and development of Facilities Coordinators.
• Contract oversight and cost-effective service delivery.
• Continuous improvement across the Facilities function.

Key to the quality of service we provide, this role requires a proactive approach, visible, hands-on leadership, emotional intelligence and a strong delivery mindset. The postholder must be comfortable operating within a hospice environment where compassion, discretion and professional standards must coexist.

Subsequently, success in this role depends on presence, accountability and the ability to translate policies into consistently delivered day-to-day practice.

Qualifications

Essential

·Recognised Health & Safety qualification (e.g. IOSH Managing Safely or NEBOSH General Certificate).

·Evidence of formal training in Infection Prevention & Control principles.

·GCSE (or equivalent) English and Maths.

Desirable

·IWFM (Institute of Workplace and Facilities Management) Level 4 or Level 5 qualification.

·Safeguarding Level 3 (or willingness to complete).

·Formal leadership/management qualification (e.g. ILM Level 5, CMI Level 5).

·Qualification or formal training in Quality Improvement methodologies.

·Contract management training.

·First Aid at Work

Knowledge and experience

Essential

·Proven experience managing operational service teams.

·Strong understanding of facilities management within a healthcare or regulated environment.

·Knowledge of CQC standards relating to safety, dignity and environment.

·Understanding of infection prevention, asset governance and stock control principles.

·Experience overseeing service contracts and performance monitoring.

·Awareness of safeguarding and public-space risk management.

Values

·Exhibits our hospice values and behaviours

Skills

Essential

·Highly people-oriented with strong interpersonal skills.

·Practical mindset - focuses on solutions rather than process for its own sake.

·Able to provide supportive but firm supervision to staff and volunteers.

·Comfortable having difficult conversations when standards are not met.

Personal Attributes

·Visible, hands-on leadership style.

·Strong emotional intelligence and ability to operate in sensitive environments.

·Calm and decisive under pressure.

·Ability to balance compassion with regulatory discipline.

·Strong accountability mindset.

·Confident in holding others to performance standards.

·Analytical thinker able to interpret feedback data and translate into action.

·Excellent communicator across clinical and corporate audience.

Other requirements

·Valid driving licence

·Eligibility to work in the UK

·Please note that St Giles Hospice does not hold a sponsorship licence and is therefore unable to accept sponsorship requests

Just so you know:

This post is subject to a Disclose and Barring Service (DBS) check.

We may review applications before the application review date, however, if you apply after the application review date, your application may not be considered. We will accept applications until we have successfully filled the role; this may be earlier than the closing date.

If you have not heard within 14 days of the application close date, then please consider that your application has been unsuccessful at this time.

As part of your application your data will be managed in line with St Giles Hospice Privacy Policy and kept for 6 months. If you would like to see this in full, please visit our website for our Privacy Policy. This is in extension to Charity Job Privacy Policy.

We’re looking for a hands-on General Manager to lead an exciting new social enterprise in Lambeth — combining a busy bike repair workshop with a welcoming community café.

This is a unique opportunity to run and grow a business that not only serves the local community but also supports people with mental health challenges and other barriers to employment to gain skills, confidence and move into work.

You’ll oversee the day-to-day running of the bike shop and café, balancing commercial performance with meaningful social impact. This is a varied, fast-paced role where you’ll need to be proactive, organised and happy to get stuck in.

Abbevilles Bikes is part of First Step Trust, a charity with over 30 years’ experience supporting people into employment.

Key responsibilities:

• Leading daily operations across the bike shop and café
• Managing a small team and supporting volunteers
• Driving sales and working towards financial sustainability
• Delivering excellent customer service and building local relationships
• Supporting on-site training and development activity

What we’re looking for:

• Experience managing a service, project or small business
• A hands-on approach and confidence taking ownership
• Strong organisational and people management skills
• A commercial mindset with a passion for social impact

You don’t need to be a bike expert — just a willingness to learn.

What we offer:

• The chance to build and grow a new social enterprise
• A supportive and friendly working environment

Age UK is recruiting! We have a fantastic opportunity for a Store Manager to join our friendly and supportive Combs Ford team.

Utilising your previous retail experience and excellent managerial skills, you will manage the day to day running of our store - maximising store sales and profits while ensuring our customers receive an excellent service. In doing so, you will be helping to raise funds for Age UK and the incredible services and support they provide to older people.

As Store Manager, you will manage our brilliant team of staff and volunteers, providing effective leadership, training, and development.

If you are a motivated manager with a passion for retail and would like to use your skills to support a charity that helps thousands of older people across the UK, this may be the role for you!

Due to the nature of this role, you will be required to handle/lift bags of stock (up to 10kgs.)

To ensure the smooth running of our stores, we will be conducting interviews throughout the advertising process. Early applications are advised.

You will have:

• Experience in a performance driven retail/customer centric environment
• Experience of managing people
• Ability to lift and carry bags of stock up to 10kg's
• Ability to build, retain and develop a team
• Strong drive to achieve results through others
• Ability to delegate, coach and listen
• Ability to manage time under conflicting priorities
• Ability to motivate self and others
• An open and adaptable approach to change and be able to support others through it
• Experience of communicating with a diverse workforce and customer base
• Ability to establish and maintain successful retail processes and merchandising
• IT literacy and numeracy skills

What we offer in return:

• Competitive salary, 25 days annual leave (pro rata for our part-time colleagues) + bank holidays + annual leave purchase scheme
• Wellbeing days - 2 paid days per year (pro rata for our part-time colleagues)
• Excellent pension scheme, life assurance, Bupa health cashback plan and EAP
• Car Benefit scheme, Cycle to Work scheme
• Home & Tech - apply to buy any Home & Tech items from 'Currys' & 'IKEA', up to £1000, and spread the cost over 12 months, interest free.
• Blue Light Card scheme
• You Did It Awards - recognition awards from £100-250.

Additional Information

To comply with UK legislation, we cannot accept applications from candidates under the age of 18 as the successful candidate will be required to work on their own in the shop without the aid of other staff.

Supporting statements and anonymisation

Please submit a Word version of your CV as it will be anonymised by our recruitment system when you apply for a role. Our system is unable to anonymise supporting statements and heavily formatted CVs. Please could you remove any personal information including your name before you upload to support our inclusive recruitment process. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us if invited for interview.

Equal opportunities & Disability Confident Scheme

Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria under the Disability Confident Scheme. Please note that on occasion, due to high numbers of applications, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.

Is this the job for you? We know that men, of all backgrounds, and men and women from Black, Asian and minority ethnic backgrounds are currently under-represented in our workforce, and we want to change this! So, we are particularly keen to hear from applicants from these groups.

Reasonable adjustments

Disabled job seekers can access reasonable adjustments at any stage of the recruitment process. All requests for reasonable adjustments are considered on a case-by-case basis, in collaboration with the disabled job seeker to best meet their needs, by contacting the Recruitment Team. Disability disclosures will be kept confidential and only shared on a need-to-know basis to support the implementation of adjustments. Disclosures will not be used to inform hiring decisions.

Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

Do you have good knowledge of best practice in relation to rent management? Are you interested in financial empowerment?
This role has been created to support the successful implementation, embedding, and ongoing optimisation of our new Housing Management IT System. 
The post holder will ensure that income related processes—such as rent charging, arrears management, service charges, and financial workflows—are accurately embedded across all refuge services. This will include ongoing configuration and testing of the new system to ensure it meets our needs.

Alongside system implementation responsibilities, the post holder will lead on the effective management and reduction of rent arrears, including recovery of historic arrears. Operating within a performance driven framework, they will ensure income KPIs, compliance requirements, and data quality standards are consistently achieved.

A key purpose of the role is to promote financial inclusion, ensuring survivors understand their financial responsibilities, maximise income through benefits and entitlements, and build long term financial resilience.

This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies

Closing Date: 09:00am on 18 May 2026

Interview Date: 26 and 27 May 2026

Greenpeace is a movement of people who are passionate about defending the natural world from destruction. Their vision is a world where everyone has equal access to clean air, water, and energy; where the nature we love is protected, precious habitats are restored and communities are united by ambitious climate action.

Legacy giving is a vital and growing part of Greenpeace UK's fundraising programme, generating £5–7.5 million each year and playing a crucial role in securing long-term, sustainable income. Following a recent step-change in investment, there is now a significant opportunity to accelerate growth and position legacy giving more centrally across Greenpeace UK’s fundraising and supporter engagement.

This role is central to Greenpeace UK’s legacy programme, managing a varied caseload from straightforward estates to complex and high-value cases. As a newly created position, it brings legacy administration fully in-house and will play a key role in ensuring income is realised in full, accurately managed, and delivered in line with best practice.

As Legacy Case Manager, you will: 

• Manage a caseload of residuary, pecuniary, life interest, discretionary, and high-value legacies, including contentious cases
• Lead on the preparation, monitoring and reporting of the legacy income budget and mid year forecasts, working closely with Finance and Fundraising colleagues to provide accurate, timely projections and variance analysis
• Work closely with internal teams and build effective external relationships with solicitors, executors and families to support positive outcomes
• Identify and resolve complex issues involving probate, trusts, tax, property, or litigation
• Represent Greenpeace UK externally with professionalism, fostering constructive relationships with pledgers, executors, solicitors, and sector peers
• Ensure compliance with relevant legislation, Charity Commission guidance, and ILM best practice

Essential skills and experience:

• Substantial experience in charity legacy and estate administration, both contentious and non-contentious
• Significant knowledge of probate, trusts, tax, and property issues relevant to legacy casework
• Strong understanding of sector best practice in legacy administration and charity law
• Proven ability to manage a high-volume and varied caseload to deadlines
• Excellent organisational skills and attention to detail
• Diplomacy, empathy, and resilience in handling contentious or sensitive cases
• Ability to work independently, prioritise effectively, and manage competing demands

A legal, probate, or legacy administration qualification is advantageous but not required.

Diversity and Inclusion

Greenpeace UK recognise the value in having a diverse workforce, as well as the importance of creating equal opportunities for all. Applications are welcomed and encouraged from people of all backgrounds.

Applications are particularly encouraged from people of colour, disabled people, and people who identify as working class now or in the past.

Anti-racism and inclusion commitments

Greenpeace UK wants its team to reflect the diversity of the communities it works alongside. It is committed to fairness, inclusion, and challenging discrimination and oppression in all its forms.

The environmental sector still has further to go when it comes to representation. Greenpeace UK has published ambitious race representation targets and, through its Anti Racism Plan, is working proactively to achieve stronger representation of people of colour, particularly within leadership positions.

As part of this commitment, a Guaranteed Interview Scheme (GIS) is being piloted. Greenpeace UK aims to offer an interview to everyone who opts into the scheme and meets the essential criteria. Guaranteed interview applications will be processed by QuarterFive and shared only with the Greenpeace UK recruiting manager and HR team.

If you identify as a person of colour and meet the essential criteria for the role, you can choose to opt in to the Guaranteed Interview Scheme via the link contained within the applicant pack.

Don’t meet every single requirement? Research shows that women and people of colour may hesitate to apply unless they meet every area of the person specification. If you’re excited about this role but don’t meet all the criteria, you are encouraged to apply.

Employee benefits

• 25 days annual leave for full-time staff, with additional leave accrued according to length of service up to a maximum of 32 days
• Once a month, all Greenpeace staff take an organisational ‘breather’ day where the office closes with no expectations of output on these days
• Office closure normally occurs between Christmas and new year and staff are not required to use annual leave to cover this period
• Employer pension contribution of 8.5% of basic salary, provided employees contribute at least 3%
• Interest free season ticket loan, or a tax efficient bicycle loan
• Life assurance scheme (4 x annual salary)
• Employee Assistance Programme that includes access to free confidential advice with a qualified counsellor

Role purpose 

The Donation Processor plays a key role in ensuring the accurate recording, reconciliation, and processing of all income received by Southampton Hospitals Charity. This position supports the integrity of financial data, provides timely information to fundraising and finance teams, and ensures compliance with internal controls, charity regulations, and GDPR requirements. 

Donation Processing & Banking 

• Process and record donations via standing orders, BACS, and other channels, ensuring all supporting documentation is filed appropriately and in compliance with internal financial procedures and details are entered into Beacon CRM. 

• Download, reconcile and process reports from online donation platforms and input details into Beacon CRM. 

• Support with the secure storage, logging, and transfer of cash and cheques to the hospital’s cashier’s office in accordance with cash-handling procedures.

• Follow up bank reconciliation of cash and cheques and update Beacon and Xero accordingly. 

• Liaise with fundraising team to identify and allocate income, resolving queries quickly and professionally. 

• Update bank statement spreadsheet daily and share it with the wider fundraising team. 

Database & Records Management 

• Input and code donations into Beacon CRM, ensuring accurate allocation. 

• Maintain electronic records to comply with financial, statutory, and GDPR regulations. 

• Ensure timely transfer of income data from Beacon into Xero, supporting reconciliation and month-end procedures. 

• Support the preparation of Gift Aid declarations and claims in line with HMRC regulations, maximizing eligible income. 

• Work with Finance Manager to ensure that the necessary accounting and reconciliation processes are in place 

Person specification 

Knowledge and experience 

• Experience working with CRM databases (we use Beacon) 

• Some experience working with financial systems (we use Xero)

• Proven experience handling and processing large volumes of data accurately. 

• Excellent attention to detail, organization, and ability to prioritise workload 

• Strong reconciliation and problem-solving skills. 

• Accurate handling of cash and cheques. 

• Good IT skills including Microsoft Word, Excel, and Outlook. 

• Clear and confident communicator with strong interpersonal skills. 

• Ability to work to strict deadlines within a monthly finance cycle. 

• Good understanding of GDPR and data protection requirements. 

. 

Skills, abilities, and behaviours 

• Ensure all work complies with charity regulations, financial policies, and legal requirements. 

• Participate in training and continuous improvement initiatives. 

• Contribute to a positive, collaborative team culture and provide support to colleagues as needed. 

• Desirable: part-qualified or qualified in accounting (e.g., AAT, ACCA) and familiarity with Xero or similar accounting platforms. 

• Experience working with Gift Aid and knowledge of HMRC rules. 

• Experience working within a charity, NHS, or not-for-profit organization.