Supporter care manager jobs

We are looking for a creative and forward-thinking individual to join our dynamic team based in Newcastle city centre.

The Communications & Engagement Coordinator will have responsibility for running all our social media channels and the related administration. They will also support all other functions and service delivery in Smart Works North East.

The role will be based in Newcastle city centre, and there will be occasional evening and weekend work as the role holder will provide key events support.

Smart Works North East is part of Smart Works Charity and there will be some travel to London and regional centres to support with induction and training, as well as regular meetings, calls and conferences with our teams across the UK.

Please see the attached job pack for details on how to apply. 

About Advantage Mentoring

We are specialists in partnering The NHS with the charitable arms of professional football clubs: known as Club Community Organisations (CCO).

We harness the power of professional football club’s community organisations to deliver mental health mentoring programmes which provide solutions to key community challenges. 

Our vision is to create a transformative network where anchor institutions and CCOs collaborate seamlessly to deliver sustainable, impactful mental health and well-being support to local communities.

We aim to fill the gaps in existing healthcare and wellbeing services by harnessing the unique position that CCOs have in local communities and providing effective programmes that meet people at their point and place of need.

Our goals are to continue tackling and reducing health inequalities, increase equal access to mental health support and provide better experiences and outcomes for our participants.

About the role and its purpose

· You will be responsible for Advantage’s income and business development activity

· You will lead a broad range of income generating activities and manage relationships with stakeholders

· You will be responsible for growing income from a variety of sources, income streams and relationships

· You will have a clear priority focus on converting pilot and seed-funded contracts to longer-term sustainable contracts and developing donations and project funding

Key tasks & responsibilities

Income generation

· Use your skills, creativity and experience to develop our income generation strategy

· Develop ideas for creative sponsorship and funding opportunities, putting together and submitting proposal and tender documents; identifying suitable partners; presenting proposals and closing deals

· Converting pilot and seed-funded contracts to longer-term sustainable contracts e.g. current Postcode Lottery agreement in the North-East converting to a long-term contract with North-East and North Cumbria ICB (more information to this can be given at interview stage)

· Support drawing up and negotiating contracts and ensuring delivery

· Work with stakeholders and our internal team to scope and develop exciting new opportunities

· Develop and steward fundraising and donor relationships in order to increase income

· Deliver on agreed income targets

Partnerships and Networks

· Build and maintain a network of strategic key external contacts that can support Advantage Mentoring’s work. Stakeholders will be from private, public and third sector groups. Take an active role in representing Advantage Mentoring to appropriate Trusts and Foundations

· Develop a work plan for private sector and philanthropic engagement to achieve a joined up and coherent approach to engaging with commercial organisations across multiple outcomes (financial, brand awareness, influencing policy and support-in-kind)

Communication, marketing and external relations

· Work with Communications colleagues to create materials that will attract new strategic partners, for example highly targeted work aimed at specific sectors being clear about the value of partnering with Advantage Mentoring

· Represent Advantage Mentoring with external audiences (in the media, at events, in meetings with senior stakeholders)

Strategic Leadership

· Develop and implement Advantage’s income generation strategy and policies, as a part of the Leadership Team

· Ensure that partner organisations understand and commit to our values

Management

· Oversee the business development pipeline and ensure that enough proposals are being submitted to make the achievement of income targets probable

· Provide income generation information to the Managing Director and participate in Executive Team meetings and Board meetings

· Report to the Board on income generation as required.

· Maintain a thorough understanding of financial targets and progress

· Work alongside the Head of Operations & Projects to make sure projects are properly initiated and well managed to ensure all contractual obligations are achieved

· Work closely with the PR/Comms Manager to support the awareness of the organisation’s work on a national and local level

Reporting

· Utilise the project bids pipeline spreadsheet and capacity spreadsheet to inform planning and resourcing

· Maintain an effective database of Grants, Trust and Foundation contacts

· Monitor digital income streams to ensure they are effective and opportunities are secured

· Work in collaboration with the communications team to build brand awareness, and promote income generation and impact developing content for key messaging, PR, and branding materials to support effective marketing of the organisation

· Design and develop key income generation materials to enhance our external visibility including extending our profile via submissions for awards and recognition programmes

· Plan and support events for awareness raising and dissemination of our work

· Ensure systems and processes for managing data comply with the organisation’s data protection obligations, charity law and GDPR

· Develop robust systems for the effective stewardship and reporting to supporters of our work

Essential Experience, Knowledge, Skills and Personal Qualities

Experience

· Substantial experience of income generation and development activity, including

• Handling key clients

• Preparing, costing, pitching and closing proposals

• Completing tender documents for submission

• Ensuring delivery of initiatives on time and within budget to the satisfaction of all parties

· Experience of working with corporate partners, establishing and delivering impactful, strategic partnerships with the commercial sector 

· Experience in developing and stewarding fundraising and donor relationships

· Experience of building and sustaining relationships and partnerships with a wide range of stakeholders

· Understanding of impact measurement frameworks

Knowledge & Skills

· Skilled in working with a wide range of organisations and stakeholders

· Excellent communication and influencing skills

· Good knowledge of the public, private and third sector

· Excellent organisational and planning skills

· Ability to set and meet deadlines

· Excellent written communications skills, including ability to write persuasive and engaging content

· IT skills (able to use Outlook, Word, Excel, PowerPoint and databases)

· Ability to work in a pressured environment and work to deadlines. 

Personal Qualities

· Gets things done, delivers to highest of standards and takes responsibility

· Entrepreneurial, innovative, personable, collaborative and good at working both in a team and under your own initiative 

· Able to represent Advantage Mentoring, reflecting its values and priorities

· Able to encourage contributions and involvement from a broad and diverse range of staff by being visible and accessible

· Flexible and dynamic, with an ability to adapt and respond quickly to a fast-changing environment

· Ability to negotiate and influence others in a positive manner and confidence to deal with different priorities and differing views.

· Ability to manage expectations.

· Diplomacy and ability to deal with difficult situations.

· Strong delivery focus, with the ability to drive progress forward and a concern for results and achieving goals.

· Confident communicator

· Ability to quickly build credibility internally and externally

· Ability to work in partnership and with flexibility

· Excellent attention to detail

· Proactive, thinks ahead, generates innovative ideas

Other

· Ability to undertake travel around England if/as needed with possible overnight stays

Values & Behaviours

Collaborative

Advantage collaborates with anchor institutions and CCOs to deliver preventative, engaging, and accessible healthcare to those in the community who need it. Our programmes are co-designed and tailored to local needs whilst building sustainable local and national networks.

Inclusive

Advantage aims to give people the opportunity to access our programmes regardless of their race, gender, or socioeconomic class. We believe in creating equal opportunities and breaking down barriers to ensure everyone can benefit from our services.

Supportive

Our mental health programmes increase equal access to care, delivering better experiences and outcomes through evidence-based practices and continuous improvement. Advantage widens access to services closer to home, reduces unnecessary delays, and unburdens other anchor institutions by building capacity to support people.

Impactful

We specialise in creating sustainable partnerships between CCOs and anchor institutions harnessing each entity’s strengths to form a unified support network. Our tailored project and performance management packages ensure ongoing quality assurance, improvement, and responsive adaptations to meet the evolving needs of our partners and their communities.

Advantage Mentoring CIC positively encourages applications from suitable qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

Purpose
This role plays a key part in strengthening Involve Kent’s ability to secure sustainable, values-aligned income that enables our mission: ensuring people and communities have the support, connections, and opportunities they need to thrive.
As a Grants & Bids Development Officer, you will help shape the future of our services by developing compelling, evidence-based applications to charitable trusts, foundations, and public sector commissioners. Your work will directly contribute to tackling inequality, expanding access to support, and driving positive change across Kent and Medway.
You will be part of a collaborative development function that is curious, positive, and committed to learning. Working closely with colleagues across operational teams, you will translate real-world insight into powerful cases for support, ensuring our bids are grounded in lived experience, strong evidence, and Involve Kent’s values.
The primary focus is trusts and bids. Legacy stewardship is welcome but not essential and will be proportionate to capacity.

Key Tasks and Responsibilities
1) Trusts & Foundations
• Pipeline management: Maintain and develop a rolling, well-qualified trusts pipeline with a clear annual submission calendar.

• Proposal drafting: Produce compelling, tailored proposals and reports aligned to funder criteria, organisational priorities, and impact goals.
• Impact & budgeting: Work with service leads and Finance to evidence need, outcomes, and impact; align restricted budgets; draft clear budget narratives and simple throughput justifications.
• Compliance: Maintain accurate records of applications, grant conditions, and reporting schedules to agreed timelines and standards.
• Reporting: Produce a weekly opportunities update and a monthly snapshot summarising pipeline status and next steps.

2) Contracts (Public Sector Bids)
• Horizon scanning & qualification: Monitor procurement portals; complete eligibility matrices; assemble bid packs; maintain a concise tender pipeline.
• Bid/no-bid support: Prepare clear opportunity summaries to inform go/no-go decisions; deliver activity in line with approved timelines.
• Compliance & readiness: Conduct eligibility and compliance checks; maintain a simple risk and dependency register for live tenders; escalate risks promptly.
• Document control & content library: Maintain a secure shared drive, up-to-date bid library, version-controlled documents, and reusable answer bank; assemble clean, compliant bid submissions.
• Drafting: Produce first drafts of standard non-technical narrative sections (approach, social value, summaries) and refine with input from subject specialists.
• Partner engagement: Coordinate partner contributions and collate documentation where collaborating on joint bids.

3) Legacy (Light-Touch)
• Stewardship: Deliver simple, proportionate stewardship as agreed each month - maintain a basic journey (welcome, updates, pledge logging), keep template copy current, and handle basic enquiries.

4) Insight & Governance
• Compliance: Ensure accurate data capture, confidentiality, and information governance compliance.
• Debrief: Log win/lose feedback and use insights to strengthen templates, processes, and content.
• Reporting: Track and report monthly KPIs; contribute insight to broader forecasting discussions.

5) Organisational Responsibilities
• Supervision & meetings: Attend team meetings, training, and supervision; actively contribute to organisational learning.
• Wellbeing & resilience: Take responsibility for your wellbeing, maintain healthy boundaries, and seek support when needed.
• Safeguarding: Uphold Involve Kent’s safeguarding policies and escalate concerns promptly.
• EDI: Promote and model inclusive, respectful practice in all internal and external interactions.
• Other duties: Undertake duties commensurate with the role as services and organisational needs evolve.

Uphold Involve’s Values
• Kindness – We treat everyone with compassion, respect and humanity
• Inclusion – We remove barriers so everyone can participate fully.
• Integrity – We act honestly, transparently, and with accountability.
• Empowerment – We support people to make choices, build confidence, and shape their future.
• Innovation – We continually improve, adapt, and seek creative solutions.

Closing Date: 22 March 2026

Ref 7301

Save the Children UK is looking for a Senior Data Analyst to join our high-performing Analysis team in the Public Impact division. You'll play a key role in delivering insight-led, supporter-focused solutions that drive income, engagement, and impact for children. 

About Us 

Save the Children UK believes every child deserves a future. In the UK and around the world, we work every day to give children a healthy start in life, the opportunity to learn and protection from harm.When crisis strikes, and children are most vulnerable, we are always among the first to respond and the last to leave.We ensure children's unique needs are met and their voices are heard. We deliver lasting results for millions of children, including those hardest to reach. 

About Public Impact: 

The purpose of the Public Impact is to build an active community of people in the UK who give money, time and take action to enable lasting change for children. We are building a distinctive modern cause that galvanizes the public to act with us. 

About the role 

As Senior Data Analyst, you will be at the forefront of transforming how data and analytics shape our fundraising, marketing and campaigning activity through Public Impact.

Working in an environment of agile, multi-disciplinary teams, you'll be a great collaborator and an experienced analytics professional, adept at building strong relationships and cutting through boundaries, in a fast-moving and dynamic environment. Leveraging agile principles, you'll flex and adapt - learning rapidly and responding to change, while keeping our supporters at the heart of everything you do. 

This role is ideal for someone who combines technical excellence with a strong strategic mindset and the ability to translate complex analysis findings into actionable business change. 

In this role, you will: 

• Lead cross-cutting strategic analysis projects across our marketing, fundraising and campaigning squads. 

• Act as a key strategic partner and subject matter expert, turning analysis into actionable recommendations that improve supporter engagement and income generation. 

• Identify and implement innovative, predictive analytics solutions to our biggest business challenges. 

• Lead the use of advanced algorithms and tools to improve efficiency and decision-making across the division. 

• Foster a culture of data-driven decision-making through self-service tools, training, and storytelling. 

• Act as product owner for our suite of CRM analytics tools, leading the development roadmap and collaborating with suppliers. 

About you 

To be successful, it is important that you have:  

• Strong communication and collaboration skills, with the ability to influence non-technical stakeholders and explain complex concepts to those same stakeholders. 

• Proven experience applying advanced analytical techniques in marketing, including segmentation (e.g. cluster analysis), behaviour prediction (e.g. propensity modelling), churn analysis, A/B testing, and data visualisation. 

• Strong skills in R (R Studio), SQL or Python for statistical analysis in a commercial context. 

• Experience with data analytics tools and platforms such as Azure Synapse Analytics, Databricks, Salesforce, Microsoft Power BI is advantageous.

• Experience working with large datasets, including extracting and preparing data using SQL and a strong understanding of relational databases. 

• Experience with website analytics tools (e.g. Google Analytics or Adobe Analytics) is desirable. 

• Passion for applying data to drive positive social impact. 

• Commitment to Save the Children's vision, mission and values. 

What we offer you: 

Working for a charity provides one of the best benefits there is – a sense of purpose and reward for helping others. However, we understand the importance of giving back to our employees to ensure a happy and healthy working environment and work/life balance. 

• We focus on flexibility, inclusion, collaboration, health and wellbeing both in and outside of work. 

• We provide a wide range of benefits which will reward your hard work, motivate you, and inspire you to work to improve the lives of children every day. 

Closing date: Midnight on Sunday 22nd March

The Interview process for this role will be an initial informal call with the hiring manager, then a formal competency based interview in front of a panel at the second stage. Questions for the 2nd round will be sent at least 48 hours ahead of the interview.

Please note: To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately once a vacancy has closed, we are unable to consider further applications.

Location & Ways of Working:

The majority of our roles can be performed remotely in the UK, but at times you will be required to come to your contracted office (usually between 2–4 days per month, depending on the needs of your role, team, or service). For many roles, this is likely to be the minimum required to deliver impact.

This will be discussed and agreed with your manager / team and we encourage candidates to discuss our ways of working in more detail at interview stage.

Please note: travel costs to your contracted office will be at your own expense. 

Flexible Working - We are happy to discuss flexible working options at interview.

Commitment to Diversity & Inclusion: 

Save the Children UK believes in a world that is fair, inclusive and equitable where all children have the opportunity to change their world. We apply this to our workforce and we are committed to developing and supporting a diverse, equitable, and inclusive organisation where all employees have a sense of belonging and feel that they can be "Free to Be Me". We are not looking for just one type of person - we want to recruit people who can add fresh perspectives, innovative ideas or challenge that disrupts the risk of group think. 

We are especially interested in people whose childhood experiences - of life on a low income, of migration, of being in a racialised community, of the care system, of being LGBT+ or in an LGBT+ family or living with (or with someone with) a disability - help us to see things we might otherwise miss. Whatever your story is we want to hear it because we know that different voices, ideas, perspectives and knowledge, working together will enable us to better the lives of children around the world. This is the reason why we are all here. 

Our Second Home (OSH) is the UK’s youth movement for people with refugee backgrounds. We support young people to build community, become leaders, and flourish into adulthood in the place they call home.

Each year, hundreds of young people from dozens of countries and living in London & Bristol take part in our residential programmes, leadership training and youth hubs. Our residentials are often the first step – immersive, relationship-rich spaces where young people connect, reflect and begin to see themselves as leaders. From there, many move into leadership training and take on volunteer roles within the movement.

Our work is youth-led and rooted in lived experience. We are now implementing our 2025–2028 strategy, focused on strengthening quality, embedding learning and ensuring our growth is sustainable and safe.

The Head of Programmes is a senior leadership role, reporting to the CEO and managing two senior colleagues. You will hold responsibility for the quality, coherence and safeguarding of all programme activity.

Responsibilities (abridged - see attached job description)

Programme Leadership & Strategy in Practice

• Lead implementation of OSH’s 2025–2028 programme strategy.

• Oversee the design, quality and coherence of residentials, leadership training and hubs.

• Take operational responsibility for residential delivery, including participant referrals, recruitment of staff and freelancers, programme content and educational standards.

• Attend and lead approximately five residential programmes per year.

• Identify opportunities to strengthen youth engagement and leadership pathways as the organisation scales.

• Ensure programme data is accurately recorded and used to improve delivery.

Team Leadership

• Line manage the Communities Manager and Leadership & Volunteering Manager.

• Provide structured supervision, clear objectives and professional development support.

• Ensure strong coordination between hubs, residentials and leadership pathways.

• Build a culture of accountability, reflection and continuous improvement.

Safeguarding & Welfare

• Act as Deputy Designated Safeguarding Lead and serve as DSL at events as required.

• Ensure safeguarding practice is robust, consistent and embedded across all activities.

• Respond to safeguarding and behavioural issues appropriately and oversee safe recruitment processes.

Partnerships, Budget & Oversight

• Maintain referral partnerships and represent OSH externally where appropriate.

• Hold programme budgets within agreed limits and ensure financial discipline.

• Embed monitoring, evaluation and reflective practice across the programme team.

Experience & Competencies (abridged - see attached job description)

Essential

• At least 5 years’ experience in youth or youth-centred programming, including residential or intensive settings.

• Experience designing and delivering leadership development or informal education programmes.

• Strong facilitation and training skills.

• Demonstrable experience managing staff and developing teams.

• Strong understanding of safeguarding practice and willingness to act as Deputy DSL.

• Experience working with young people from refugee or asylum-seeking backgrounds, or strong understanding of the issues affecting them.

• Ability to balance strategic oversight with hands-on delivery in a part-time senior leadership role.

• Strong organisational skills and commitment to inclusive, youth-led practice.

Desirable

• Level 3 Safeguarding training.

• Experience managing programme budgets.

• Experience contributing to organisational strategy or scaling programme models.

• Familiarity with Google Workspace, Beacon CRM, MyConcern or similar systems.

• Lived experience of migration or displacement.

We're looking for a Data & Systems Lead who will work on our systems and evaluation to support Khulisa to grow its impact and reach through efficient ways of working and clear narration of its impact.

About Khulisa

Khulisa, meaning 'nurture' in the Zulu language of South Africa, is an award-winning charity dedicated to providing therapeutic support to young people. We focus on reaching those who are most at risk – young people from deprived communities who are often marginalized, vulnerable to exclusion, and at heightened risk of becoming involved in crime

Our approach centres on safe, exploratory methods that aim to understand behaviour and experiences often rooted in trauma, abuse, and neglect. We deliver intensive therapeutic programs within educational and community settings, empowering young people to confront the underlying causes of their emotional distress and work toward healing. To create lasting, sustainable change, we work to establish trauma-informed environments around young people by equipping parents, caregivers, educators, and other professionals with the tools they need to offer effective, supportive care. Currently, our services are active in London and Manchester.

About the role

Khulisa has invested heavily in the development of its monitoring and evaluation framework, alongside augmenting its evaluation capacity and capability through innovation. This role brings together the synergies between systems and evaluation developments to support the organisation to grow both its impact and its reach through efficient ways of working and clear narration of its impact. This role will involve:

• Managing the day-to-day maintenance and smooth running of Khulisa’s main CRM and reporting systems, including – but not limited to – Salesforce, PowerBI, FormAssembly and Wonde.
• Leading the change management of system development work, supporting colleagues to engage with systems changes and achieve greater results for the young people we serve.
• Ensuring the day-to-day operating of Khulisa’s data recording, processing and reporting processes.
• Continually refining and improving Khulisa’s internal MEL capacity including our evaluation systems; organisational and programme Theories of Change; evaluation indicators; data collection tools and define system improvements.
• Supporting the scoping and design of new programmes by providing data from past programmes, insights from beneficiaries and service-users, research into best practice and offer ongoing guidance on establishing best practice MEL systems and processes.

For a full list of duties and responsibilities, please see the attached job description when you click the apply button.

This is a hybrid role, with the post holder required to work mostly from home but with access to desk space in our London office. Travel to various locations in London and the North-West of England may also be necessary to fulfil the requirements of the role.

What we're looking for

Abilities/Experiences

• Mixed methods research skills with experience in taking overall end-to-end accountability for large-scale research and evaluation projects (from identifying objectives and developing the most appropriate approaches to the delivery of learning activities, through to complex analysis and production of robust, engaging research outputs, generation and sharing of recommendations); 
• Experience in communicating research effectively and for action with a wide range of audiences (policymakers, leaders in other charities, funders & cross-function internal teams); 
• Experience in developing and using Theories of Change; 
• Experience working on design/innovation projects; 
• Experience conducting research & evaluation with disadvantaged groups; 
• Experience in working towards or leading organisational change; 
• Experience in creative methods of communication and dissemination (e.g. data visualisation, infographics, video/other digital methods etc); 
• Experience facilitating internal analysis workshops to develop shared recommendations; 
• Experience of working with a wide range of CRM and evaluation software including Excel, Salesforce, PowerBI and others.

Knowledge/Skills

• Excellent quantitative and qualitative research skills;
• Excellent analysis, interpretation and storytelling skills; 
• Skilled in using insight, evidence and impact evaluation data to influence internal and external audiences; 
• Creative thinker with the ability to identify new approaches to deliver our learning needs; 
• Solutions focused and able to respond effectively to challenges and changes that emerge in research/evaluation projects and in the wider organisation; 
• Strong project management skills (from project initiation, project delivery, updating colleagues, driving a process, completing and learning).

Diversity, Equity and Inclusion: We are actively looking to recruit a diversity of talent. We embrace, respect and value the difference in our employees and believe that we and our work is better for it. We are committed to creating and maintaining an inclusive environment that consists of fairness, dignity, and caring for everyone, and one that enables every employee to flourish and realise their potential.

This role is essential in supporting the delivery of Battersea’s commitment to robust compliance with all legal and best practice regulations governing fundraising, animal welfare and grant-making. The post holder will do this by providing support to the Compliance Monitoring Manager, helping to deliver advice, guidance, training, monitoring and reporting to the various internal teams and external agencies.

What we can offer you:
In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:

• 28 days of annual leave (plus 8 days paid public holidays) per year.
• Discounted gym memberships and cycle to work schemes.
• Employee Assistance Programme and access to Wellbeing Resources.
• Generous pension contributions - up to 10% employer contribution.
• Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.
• Annual interest-free season ticket loans.

We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.

Our hybrid working model:
We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.

Diversity and inclusion:
We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all.

We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.

As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best. If you would like to talk more about this, please contact us. Greyscale copies of the recruitment pack are also available on request.

More about us:
At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.

Acceptable use of AI:
At Battersea, we value expertise. We recognise each candidate that applies to us will have a range of expertise they can offer us, so we want to hear about this in your own words. We understand the support that generative artificial intelligence (AI) software can offer but it can also lead to numerous applications presenting as generic and impersonal. This makes it difficult to gain understanding of your unique experience.

To best showcase yourself, we encourage you to write your responses without the assistance of AI. If you require the use of AI software to aid in completing your application, we ask you use the generative responses as a prompt for writing your answers and avoid copying and pasting. You must also ensure the information presented in your application accurately reflects your experience.

Closing date: 1st April 2026
All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.

Interview date(s): 9-10th April 2026

For more information about the role, please download our Recruitment pack from our Careers website.

Are you looking for a rewarding, flexible role that fits around everyday life? Passionate about positive change while helping create opportunities for young adults with Special Educational Needs and/or Disabilities. InterAct is seeking an enthusiastic, self-driven individual to support groups of young adults aged 18–25 across Essex who have Special Educational Needs and/or Disabilities (SEND).

This role focuses on empowering young people to develop independence, confidence, and meaningful social connections through personalised support and engaging community activities. Whilst seeking opportunities within local communities.

Key Responsibilities

• Create and deliver individual personal development pathways tailored to each young person’s goals, strengths, and aspirations.

• Organise and coordinate fun, innovative clubs and activities that encourage participation, social inclusion, and the development of long-term, meaningful friendships.

• Build positive relationships with families and carers to gain a deeper understanding of each individual’s achievements, skills, and support needs.

• Engage with local communities and partners to identify and promote enrichment opportunities that benefit service users.

• Support young adults to achieve meaningful outcomes by breaking down barriers, encouraging independence, and demonstrating measurable successes.

The Organisation 

The Open SU serves the interests of around 170,000 part-time and distance-learning students spread across the UK, continental Europe and beyond. Our role is to represent and support the interests of this vast and diverse community of students. The Open SU is an independent registered charity, governed by elected student leaders. Our team of vibrant, friendly and dedicated professional staff provide the vital support needed to deliver our ambitious strategy. Though your skills and experience are important, vital to us, are your values. Here at the Open SU we are committed to a positive team culture to enable and empower all members to be their very best.

The Job 

The Open SU delivers a dedicated student advice service called the Individual Representation Service. We are seeking a Student Advisor to provide one-to-one support for students navigating a range of university processes, including Central Disciplinary Hearings, Academic Misconduct investigations, Complaints, and Appeals. This is a 12-month role with the potential for extension, subject to demonstrating continued need. 

In this role, you will: 

• Provide high quality advice and information across a broad range of academic matters, including academic appeals, academic misconduct, complaints, disciplinary processes, extenuating circumstances, and fitness to practice issues. 

• Represent individual students at formal and informal University meetings 

• Accurately record student queries and maintain clear, up to date case records. 

• Manage a case load and deliver timely advice through a range of channels. 

• Build and maintain effective relationships with university departments, external stakeholders, and other relevant bodies. 

• Develop your expertise in university regulations, processes, and operations, applying this knowledge confidently and accurately to individual cases while working collaboratively with internal and external partners to ensure students receive the support they need. 

• Identifying policy issues/trends and communicating these to the Student Advice Manager. 

The Person 

We’re looking for an organised, proactive individual who thrives in a busy environment and is confident delivering advice to people with a wide range of backgrounds and needs. You will need to have experience of managing multiple deadlines, prioritising your workload effectively, and adapting to changing demands. 

As part of a small but very active team, you’ll enjoy collaborating with colleagues and contributing to our shared goal of improving the experience of students. You will bring strong analytical skills, enabling you to review complex paperwork and situations, and to present information clearly and concisely, both in writing and verbally. You will need to be confident delivering presentations to students and staff.

Please read the full role description attached. 

Closing date for applications: 3pm, Monday 23rd March 2026
Interview Date: 8th /9th April 

Please note: We reserve the right to close the vacancy early, depending on the volume of applications

Tibet Relief Fund has worked for over six decades alongside Tibetan communities to build sustainable futures through education, healthcare, community development and empowerment. Today, our work extends across India, Nepal and Tibet, partnering with grassroots organisations to support schools, medical centres, elderly care, youth development and cultural preservation — giving dignity, opportunity and hope where it is needed most.

Our Sponsorship Programme sits at the heart of this mission. What began in the 1960s supporting children who had fled with their families after 1959 now provides stability, education and care to children, elders, monks, nuns and university students across India and Nepal. These long-term connections between supporters in the UK and individuals in exile bring real lives within reach of a brighter future.

Our Mission
Tibet Relief Fund works to empower Tibetans to build sustainable communities and better futures through education and innovative, practical grassroots initiatives.

Our Vision
A world where Tibetans can live and work with equality and security, and celebrate their rich culture and traditions.

At Tibet Relief Fund, sponsorship is far more than a donation — it is a lifeline that connects people, cultures and futures. This role is central to ensuring those connections remain meaningful, well-managed and trusted.

Purpose of the Role
To lead the effective, compassionate and compliant delivery of Tibet Relief Fund’s Sponsorship Programme, ensuring high-quality supporter care, strong overseas partnerships and robust administrative and financial management.

Key Responsibilities

1. Supporter Care & Communications

• Deliver high-quality, personalised supporter care via email, phone, post and in person

• Manage communication between sponsors and sponsored individuals, ensuring exchanges are appropriate and safeguarding compliant

• Support sponsor recruitment, onboarding and retention

• Organise and oversee the annual exchange of letters and updates

• Produce engaging sponsor communications and case studies based on partner information
   

2. Programme Administration & Data Management

• Maintain accurate sponsorship records and ensure the integrity of the CRM database

• Safeguard personal and financial data in line with data protection requirements

• Maintain a pool of potential sponsorship candidates

• Acquire and manage updates from partner organisations, including reports and photographs

3. Financial Coordination

• Reconcile sponsorship payments in collaboration with the Accounts Manager

• Monitor renewals and follow up with sponsors in a timely manner

• Support the accurate processing of sponsorship-related grants to partner organisations

4. Partnership & Reporting

• Build and maintain effective working relationships with partner organisations in India and Nepal

• Confirm sponsorship and grant details with overseas partners

• Provide regular sponsorship programme updates and reports to the Charity Manager

• Contribute to improving processes and sharing best practice

5. Safeguarding & Compliance

• Promote and safeguard the welfare of sponsored children and adults at risk

• Ensure all communications and processes align with TRF’s Safeguarding Policy

• Uphold confidentiality and professional boundaries at all times

General Responsibilities

• Uphold the charity’s Mission and Vision in all interactions

• Contribute to team meetings, planning and organisational development

• Meet agreed performance standards and objectives

• Demonstrate commitment to diversity, inclusion and wellbeing

• Undertake additional duties appropriate to the role

Person Specification

Essential

• Excellent written and verbal English

• Strong communication and interpersonal skills

• Experience delivering high-quality customer or supporter care

• Excellent administrative and organisational ability

• Experience using CRM databases

• Confident using word processing and spreadsheet software

• Strong time management and prioritisation skills

• Good numeracy skills

• Ability to work independently and collaboratively

Desirable

• Experience working in the charity sector

• Knowledge of Tibet and Tibetan communities in exile

• Experience of hybrid working

• Familiarity with Google Workspace

Diversity & Safeguarding

Tibet Relief Fund is committed to equality of opportunity and values diversity in employment, career development and organisational leadership. We believe diverse perspectives strengthen our work and impact.

We are also committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. All staff are expected to share this commitment. Recruitment will be conducted in line with our Safeguarding Policy.

How to Apply

Please submit your CV and a covering letter (maximum 400 words) outlining your core skills and suitability for the role.

Applicants must have the right to work in the UK. Please note that Tibet Relief Fund is unable to sponsor visas for this role

Team: Estates and Construction 

Location: Homebased with regular travel around East of England, Midlands & South Yorkshire

Work pattern: 35 hours per week, Mon-Fri 

Salary: Up to £51,869.05 per year 

Contract: Permanent 

We are the UK’s largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them. 

Will you join us and make life better for cats? 

Responsibilities of our Surveyor: 

- Manage a designated portfolio of properties, delivering repairs and maintenance as required- Be a property expert for colleagues across the estate giving high levels of service and support.Working with colleagues in Estates Support; Safety, Health and Environment; and Legal teams, provide a safe and compliant environment across the estate. 

- Oversee property works in alignment with retail and operations managers within agreed SLAs 

- Assess property issues and take appropriate action 

- Maintain accurate records across estate/FM databases and cloud-based systems

- Provide advice on retail/commercial lease acquisitions and disposals 

- Liaise with agents, landlords, neighboring occupiers, solicitors and local authorities 

- Procure and manage contractors, ensuring they are vetted and all work meets H&S legislation 

- Regional reporting to support the Principal Surveyor and the Head of Estates & Construction with the wider management of the estate 

About the Estates and Construction team: 

The Estates and Construction team manage a wide-ranging and diverse portfolio that reflects the breadth of the estate. Within the region covered, the portfolio includes purpose-built cat adoption and homing centres (both freehold and leasehold), a network of leasehold charity shops, multi-pen sites, and a small number of residential properties occupied by employees or external tenants. Occasionally, surveying expertise is also required for matters relating to legacy properties. 

What we’re looking for in our Surveyor: 

- Regional coverage is flexible, however we are looking to support the East of England, Midlands and South Yorkshire

- Level 6 or higher professional surveying qualification

- Current membership of a professional institution such as RICS, RIBA, CIBSE, CIOB, IWFM 

- Post qualification experience of surveying in a property or facilities management environment 

- A full UK driving licence and access to your own vehicle

- Working Knowledge of retail leases, acquisitions and disposals 

- Multi-site and use property management and compliance experience 

- Experience of working on and managing small building or maintenance projects up to £500k 

- Ability to work within a small team and externally with professionals and third parties

What we can offer you: 

- range of health benefits, including private medical insurance and a health cash plan

- 26 days’ annual leave plus bank holidays, increasing with length of service 

- Salary Finance, which empowers you to take control of your financial wellbeing 

- and much more, which you can learn about

Application closing date: 26th March 2026 

Virtual interview date:TBC

Second stage: TBC

If successful, your recruitment journey will include: 

1. Anonymised application form 

2. Virtual interview and assessment/presentation

3. Meet the team 

ABOUT THE ROLE

We are looking for a part time governance and compliance officer to oversee our governance and risk framework as a non-profit regulated by the Charities Commission (England and Wales) and OSCR (Scotland).

You will identify, develop, maintain and implement policies and procedures to ensure compliance and risk mitigation with the various regulations that we must adhere to such as Charities Commission, OSCR, Fundraising Regulator, Companies House, UK Data Protection and Safeguarding.

As governance and compliance officer, you will deliver high quality, professional and compliant governance across the charity, nationally and in supporting our network of support groups (see About IA) ensuring we comply with statutory regulations, that protect our members and the charity itself while applying best practice principles.

KEY RESPONSIBILITIES

• Developing and documenting a detailed understanding of charity practices, paying specific attention to areas where IA is bound by statutory regulations
• Developing robust policies and procedures that ensure charity compliance and best practice
• Remaining up to date with current regulations that IA is bound by and ensuring any changes are implemented within any imposed deadlines
• Regularly review and maintain policies and procedures auditing your findings to ensure exemplary record keeping following up with implementing changes
• Implementing policies and procedures amongst staff, volunteers and the Board of Trustees with robust record keeping introducing governance cycles to keep everyone updated with current policy and communicating changes where necessary
• Identifying risks, recommending mitigating actions and reporting your findings to the management team and Board of Trustees
• Reviewing and updating IA’s risk register
• Recommending and monitoring recommended training among staff and volunteers especially where IA is bound by statutory regulations
• Liaise with third-party suppliers to IA who are responsible for providing services to the charity that support our governance and risk framework
• Supporting Trustee recruitment, induction, training, and evaluation processes

PERSON SPECIFICATION

ESSENTIAL EXPERIENCE 

• Demonstrable experience of at least 12m in governance and risk management within a not for profit environment with working knowledge of UK charity regulations. Exceptional candidates from a commercial background would be considered
• A thorough working knowledge of risk management
• Development, implementation, monitoring and maintenance of governance and risk frameworks
• Documenting, reviewing and mitigating risk
• Demonstrable experience of regular reporting to management
• Strong working knowledge of UK data protection regulation
• Working knowledge of safeguarding requirements
• Exceptional record keeping skills to satisfy audit requirements
• Management of third-party relationships including suppliers to IA and volunteers who are carrying out their volunteering role in line with IA’s policies and procedures
• Team player

DESIRABLE EXPERIENCE

• Experience across the not-for-profit sector
• Working with volunteers
• Basic understanding of AI and the benefits of using it within the not-for-profit sector
• Experience supporting Boards or Trustees
• Regulations governing charity fundraising

SKILLS AND QUALITIES

• Highly organised
• Excellent communication and interpersonal skills
• Flexible, adaptable in approach, creative thinker to manage the balance between governance and continuing to provide a personal approach to vulnerable adults
• Commitment to equity, diversity and inclusion.
• Proactive and solution-focused

APPLICATION SUBMISSION

To apply, please submit:

1. Your CV (up to 3 pages)
2. A covering letter outlining your suitability to the role (max 500 words)

Interviews will be two-stage for successful candidates. Initial interviews will be held via video conferencing (such as Zoom) discussing previous experience and role fit with successful candidates going through to a second round. This includes alignment to IA’s values. Please allow up to 1 hour for this stage.

Second round interviews are expected to be via video conference. Successful candidates will, in advance of the second round, be given a short brief and asked to present at interview their understanding of a governance issue  facing charities. Please allow up to 1 hour for this stage.

Applications should be submitted via the advertising platform including your CV and covering letter. See attached role profile for recruitment timetable and further details about us/the role, including contact details for an informal chat, if required, before applying. Applicants are encouraged to ensure availability in line with the recruitment timetable in the attached job specification.

While IA recognises the value of AI technology in the current climate, IA reserves the right to ignore applications where we have reason to believe that they have been wholly produced using generative AI tools.

Please let us know if you require any additional support to attend or undertake an interview or if there is anything we should consider as part of the interview process

The Tower Project is an East London based disability charity that delivers a wide range of innovative services for children, young people and adults with learning disabilities and autism.

At the forefront of its innovative services delivery is the award-winning Tower Project Job, Enterprise, and Training (JET) Service, East London’s leading provider of supported employment and training services for young people and adults with learning disabilities and autism.

As Job Coach, you will empower adults of all ages with learning disabilities and autism to build real workplace skills through our paid accessible apprenticeship programmes. You will deliver focused, hands-on coaching to help apprentices succeed on their apprenticeships and progress into sustained employment, whether with their placement host or another employer.

Main Duties and Responsibilities

Job Coaching

You will provide hands-on workplace coaching that enables clients to develop competence, independence and resilience, supporting successful progression into sustained employment.

• Deliver in-work coaching, breaking tasks into manageable steps and systematically fading support.
• Conduct detailed job and task analysis to ensure clarity of role expectations.
• Support apprentices to develop technical skills, workplace behaviours and professional standards.
• Produce in work communication passports for apprentices and identify and implement reasonable adjustments in partnership with employers.
• Support apprentices to manage workplace anxiety, communication differences and confidence barriers.
• Develop natural workplace supports, including peer mentors and team-based assistance.
• Provide structured travel training to promote independent commuting.
• Monitor progress against apprenticeship goals and employment outcome targets.

Employer Partnerships and Placement Support

Maintain professional, positive relationships with employers and placement hosts secured through the JET employer engagement strategy.

• Act as the key day-to-day contact for employers once an apprentice is placed.
• Support employers to implement inclusive practices and reasonable adjustments.
• Provide guidance on supporting employees with learning disabilities and autism.
• Identify progression opportunities within existing employer partnerships.
• Escalate new employer development opportunities to the Employment Support Team.

Advice, Guidance and Development

You will deliver structured, person-centred support that enables clients to clarify their employment aspirations and take practical, achievable steps towards sustained paid work

• Develop vocational profiles identifying strengths, aspirations and support needs.
• Deliver structured one-to-one sessions reviewing progress and updating action plans.
• Support development of employability skills including CV preparation, interview techniques and workplace communication.
• Encourage independence, resilience and self-advocacy.

Monitoring & Reporting

• You will ensure accurate tracking of client progress and contribute to demonstrating service impact.
•  Maintain accurate and up-to-date digital records and action plans.
• Track outcomes and contribute to performance data and reporting requirements.
• Contribute case studies and evidence demonstrating sustained employment outcomes.
• Ensure compliance with safeguarding, data protection and health and safety policies.
• Support employers with completing workplace risk assessments prior to placement start.

Professional Responsibilities

• You will uphold high professional standards while contributing to the overall success of the service.
• Work towards agreed KPIs relating to sustained employment and progression.
• Participate in supervision, appraisal and ongoing professional development.
• Maintain knowledge of supported employment practice and inclusive workplace standards.
• Promote equality, diversity and inclusion in all aspects of work.
• Represent the service professionally with employers and partner organisations.
• Undertake any other reasonable duties required to support effective service delivery

Grants and Welfare Services Administrator (known internally as Support Services Coordinator)

Location: Hybrid Working (Home and Office in Redditch); Minimum one day per week in the office

Employment Type: Part-Time; 20 hours per week (Monday to Friday); FTE 35 hours)

Salary: £28,000 to £30,000 pro-rata (depending on experience)

Cavell is the charity supporting the nursing and midwifery family through tough times. We provide grants, advice and a listening ear to Nurses and Midwives who may feel alone and are struggling to cope. We are a small and friendly team committed to ensuring no Nurse or Midwife faces tough times alone.

The Role

To provide efficient and holistic support across Cavell. This role will support various services across the organisation, with a focus on giving colleagues the support they need to fulfil their roles as well as directly engaging with beneficiaries and coaching clients.

Person Profile

This role would suit someone who is organised and is adept at following processes and procedures and understands the importance of accuracy and attention to detail. The ideal candidate will have a friendly, positive and nonjudgemental attitude and will be professional, empathetic and have effective communication skills and a desire to support colleagues to fulfil their roles to the best of their ability.

Main Responsibilities

Please note, this role will require the successful candidate to review information which may contain distressing or triggering themes, including domestic abuse, homelessness, violence or mental health concerns. Looking after ourselves is important at Cavell and staff can access support through peer-peer supervision, Line Manager support and access to an Employee Assistance Program.

Support Team Administrative Support

Providing administration support to the Support Team, including but not limited to:

• Review applications and accurately record key information onto the CRM system (Salesforce).
• Accurately input, update and maintain records and case data in Cavell’s CRM (Salesforce) and related systems.
• Assist with correspondence and follow-up communications to applicants and beneficiaries.
• Answer telephone calls from prospective and existing applicants.
• Liaise with individuals over the telephone and in writing.
• Reporting requirements, as necessary.
• Other duties as delegated to the post holder in support of the delivery of the service.

Wellbeing Conversations Coordination

Providing administration support to the Wellbeing Conversation Team, including but not limited to:

• Answer initial telephone and email queries about the wellbeing conversations service.
• Send follow-up booking emails to clients.
• Maintain client data within the CRM, ensuring accurate records.
• Assist with the production and distribution of materials relating to the wellbeing conversations service.
• Other duties as delegated to the post holder in support of the delivery of the service.

Person Specification

Skills, Knowledge and Experience

Essential:

• Educated to GCSE level or equivalent with good standards of literacy and numeracy.
• Excellent computer skills and proficiency in Microsoft Office (Word, Excel, Outlook, Teams).
• Experience of working with CRM systems or databases.
• An understanding and working knowledge of confidentiality and data protection issues.
• Excellent attention to detail and ability to maintain accuracy when recording information, data entry and record keeping.
• Strong organisational and time management skills with ability to prioritise effectively.
• Excellent communication skills over the telephone and in writing.
• Emotionally resilient and able to seek support from colleagues when experiencing an issue.
• Ability to handle confidential information sensitively and appropriately.
• Ability to work with minimal supervision, use own initiative and make decisions in line with policies and procedures.

Desirable:

• Experience of working within a grant-giving charity or healthcare-related organisation.
• Experience in handling information which may contain sensitive or distressing themes such as domestic abuse, homelessness, violence or mental health concerns.
• Experience of advising vulnerable individuals, who may be in distress.
• Experience of using Salesforce (CRM).
• Understanding of health and social care issues.
• Experience of running reports and accurate recording of information generated from CRM.

Benefits:

• A flexible, supportive working culture.
• 30 days of annual leave (pro-rata), including bank holidays.
• Up to an 8% employer pension contribution.
• Access to an employer assistance program.
• Enhanced sick pay (after probation).
• Enhanced family leave policies.

Application Process:

• Please click on the 'Apply' button to download the full job pack.
• Submit your CV of no more than two pages and your one page Covering Letter outlining why you feel you are suitable for the role by 12pm on Friday, 17th of April.

Your Cover Letter should include:

• Your notice period.
• Your preferred working hours.
• Why you are interested in working for Cavell.
• Your relevant administrative experience.

For candidates who are shortlisted for interview, interviews will be held week commencing 27th of April.