Jobs

Job Title: Digital Marketing Officer

Reporting To: Marketing & Communications Manager

Salary: £26,848 - £31,439

Hours: 37.5 hours per week

Duration: Permanent

Location: Alder Hey Children’s Charity, Liverpool / Hybrid-working

Job Purpose:

The purpose of this role is to support the planning, delivery and optimisation of Alder Hey Children’s Charity’s digital marketing activity across key channels, reporting to the Marketing & Communications Manager.

This is a hands-on digital role focused on day-to-day delivery, advertising and optimisation across the charity’s digital platforms. The Digital Marketing Officer will play a key role in ensuring digital advertising channels are engaging and effective in supporting fundraising, brand awareness and supporter engagement.

The role works closely with colleagues across Marketing, Fundraising and Communications, and supports the delivery of digital activity set by the Marketing & Communications Manager.

Main Duties/Tasks

Digital Duties:

Content Creation, Management, and Campaign Support

• Creating, editing, and publishing content across the charity’s digital channels (website, email, and ad channels) in conjunction with the Content Creation Officer and Marketing Officers.
• Managing day-to-day updates to the charity websites using the CMS, ensuring content is accurate, engaging and aligned to brand guidelines. Maintain high standards of brand identity across all digital touch points.
• Building and sending email communications using the charity’s email platform, supporting segmentation, stewardship and supporter journeys.
• Supporting the delivery of integrated marketing and fundraising campaigns through digital channels.
• Adapting digital copy for different audiences and platforms, including web pages, email campaigns and digital appeals.

Digital Marketing Optimization, Reporting, and Budget Support

• Optimising and supporting budget monitoring for AI Search, Paid Search, SEO, and Google Grant campaigns.
• Monitoring and reporting on digital performance using analytics and platform insights, identifying opportunities to improve engagement and effectiveness.
• Supporting paid digital fundraising activity by preparing and advising on content, assets, and copy, and assisting with reporting and optimisation under the direction of the Marketing & Communications Manager.

Brand Management, Compliance, and Collaboration

• Ensuring all digital content and activity complies with brand guidelines, accessibility standards, GDPR, and relevant regulations.
• Scheduling and managing organic content in line with agreed plans, adapting content where needed for different channels, working with Marketing Officers to ensure a consistent brand presence.
• Working with internal colleagues and external suppliers or agencies, where required, to support digital delivery.
• Supporting the Marketing & Communications Manager to maintain organised digital systems, content libraries, and workflows.

Other Duties:

• Be an outstanding advocate for Alder Hey Children’s Charity in line with the core values of the organisation.
• Be an active and supportive member of the Alder Hey Children’s Charity team, contributing to team development and working collaboratively with colleagues and volunteers.
• Attend and support events run by fundraising teams where required, including occasional out-of-hours working.
• Gain and maintain an in-depth knowledge and understanding of the charity’s work, priorities and future plans.
• Any other reasonable duties as required by your line manager.

Closing date: Monday 20th April, 12pm

Shortlisting: Wednesday 22nd April

Interviews: Tuesday 5th May

Deputy Service Manager

When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.

Due to the nature of the service, it is an occupational requirement that the post holder is female and the post is therefore exempt from the provisions of the Equality Act 2010 in terms of Schedule 9, Part 1, and Paragraph 1 of the Act.

Job Title: Deputy Service Manager

Location: Based in Luton. Unfortunately this service has no step free access.

Salary: £28,700 (Annual)

Shift Pattern: Fixed Term Contract until March 2028 working 37.5 hours per week Monday to Sunday on a rota which can vary between 08:00 - 16:00, 09:00 - 17:00, 10:00 - 18:00 and 12:00 - 20:00. You may be required to work outside these hours as per service and resident requirements and will include bank holiday working. You will also form part of the out of hours on call rota for managers.

About the Role

We are seeking a Deputy Service Manager to support the Service Manager in leading our residential based service which is based in Luton. Penrose Women's Luton SHAP support women who have experienced multiple forms of exclusion such as historical/ongoing abuse, involvement in the criminal justice system, mental health challenges, drug/alcohol dependency, and enduring high levels of violence and coercion. The team supports our women to create a safe, secure, and nurturing environment to create a space where they can call home. They provide person-centred care and support to help them overcome personal challenges and rebuild their lives for brighter futures.

In this role, you will support in leading the team by providing overall leadership to the service and line management responsibilities to support, enable, and empower your team to deliver high quality support to our residents. You will support in driving service outcomes in line with contractual requirements, ensuring quality and consistency within a trauma and psychologically informed environment. You will ensure the service runs smoothly in collaboration with the team, wider teams, and external partners. We're looking for someone who is solution focused, has experience within a similar service environment, and can create a safe space for individuals to learn, and grow. 

Key Responsibilities Include:

• Line management and leadership, offering guidance and support throughout the employee lifecycle, fostering a supportive leadership culture focused on staff wellbeing, learning, and development.
• Encourage productivity, engagement, and wellbeing of the team through regular check-ins, training, meetings, and supervisions.
• Support with day to day tasks within the service, supporting the team to deliver the best possible outcomes with their residents.
• Ensure Risk Management processes and policies are followed within the service.
• Property and housing management, ensuring accommodation standards, timely maintenance and reporting.
• Striving to ensure excellence and quality in our service delivery.
• Financial Management of service budget with cost saving mechanisms. 

About You

We're seeking someone who has a genuine passion for making a difference to lives, and helping to create safer communities for all. You will be a proactive leader, with the ability to motivate and empower a team to drive excellence, both as individuals, and as a team, whilst providing practical solutions to challenges which arise. 

You will be knowledgeable of the trauma and challenges that women face within the service including exclusion. We're looking for someone who can build rapport, trust, and create an environment which allows individuals to grow their skills and experience and develop as individuals. 

• Due to the nature of the service, it is an occupational requirement that the postholder is female.
• Previous experience in supporting individuals in a similar capacity or managing a service which supports residents who have experienced multiple forms of exclusion such as historical/ongoing abuse, involvement in the criminal justice system, mental health challenges, drug/alcohol dependency, and enduring high levels of violence and coercion.
• Ability to provide high quality support and line management to staff.
• Ability to motivate and empower a team to achieve KPI's
• Ability to support the Service Manager and help manage staff with daily tasks, caseloads and overall day to day running of the service.
• Ability to provide advice, guidance, and support to the team on all aspects of service delivery including resident related queries.
• Ability to work flexibly to meet the demands and needs of the service. For example, Provide an emergency on call service as and when required in case of emergency.
• IT proficiency - we use various systems so look for someone who can learn and navigate new systems including case management, Microsoft, ATS, HR systems, and other types of organisational software.
• Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency.

Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.

What we Offer

• 25 days (Full time equivalent) annual leave, increasing with the length of service
• Employer Pension Contribution
• Eligibility to register with Blue Light Discount Card
• Access to discounted tickets for music events, shows, sports and more
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work
• Training and Development, including access to courses, upskilling, and progression plans
• Employee Assistance Programme, including counselling
• Life Assurance Scheme
• Cycle-to-work scheme
• Annual Staff Awards
• EDI Ambassador programme

About Social Interest Group (SIG)

SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change. 

We believe good care and support improves lives with the vision to create healthier, safer, and more inclusive communities. Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. 

Additional Information

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details below.

Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions. 

Are you an experienced retailer looking for a great place to reach your full potential?

We are looking for a commercially minded Assistant Store Manager to support with the management of staff, stock and premises at our charity shop. This is a part time role, working 22.5 hours per week.

What does this role do?

As Assistant Store Manager, you'll:

• inspire a team of volunteers to deliver excellent customer service,
• maintain high levels of shop presentation through effective merchandising,
• take personal ownership for the performance of the store, working to maximise profits where possible,
• be instrumental in ensuring your store is a successful hub of the community, working closely with local rehoming centres and representing the Dogs Trust brand.

Could this be you?

To be successful in this role, you'll need significant retail experience, with the ability to motivate a team, deliver outstanding customer service and drive sales through commercial awareness. 

About Dogs Trust

We love dogs. That’s why we do whatever we can to make sure every four-legged friend gets the love they deserve. We’ll never put a healthy dog down, so our work is focused on helping dogs in need, supporting owners every step of the walk, and creating a better world for dogs in the future. It’s what we’ve been doing since 1891 and how we’ve grown to become the UK’s leading dog charity, helping 12,000 loyal friends find their forever homes every year.

Are you a fashion-conscious dog lover who makes things happen?

We are looking for a commercially minded Store Manager to help us create a hub of sustainable fashion and a place for dog lovers in your community.

What does this role do?

As Store Manager, you'll:

• build and inspire a team of volunteers to deliver excellent customer service,
• maximise shop profit through achieving or exceeding budgeted sales targets, leading on pricing of items for sale according to guidelines,
• maintain high levels of shop presentation through effective merchandising, using commercial decision making to drive the best use of space available,
• use marketing skills to request quality stock,
• provide leadership and line management to volunteers and members of staff.

Could this be you?

To be successful in this role, you'll need retail experience along with strong team and budgetary management skills. You'll be an engaging, inspiring leader who has the ability to drive sales through commercial awareness and excellent customer service. 

What does this team do?

Our Retail department is a growing network of 33 charity shops, fuelled by a burning passion for animal welfare and positive change, allowing us to raise funds that make a difference in the lives of countless dogs and their devoted owners across the UK.

About Dogs Trust

We love dogs. That’s why we do whatever we can to make sure every four-legged friend gets the love they deserve. We’ll never put a healthy dog down, so our work is focused on helping dogs in need, supporting owners every step of the walk, and creating a better world for dogs in the future. It’s what we’ve been doing since 1891 and how we’ve grown to become the UK’s leading dog charity, helping 12,000 loyal friends find their forever homes every year.

Mental Health Recovery Worker

When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.

Job Title: Mental Health Recovery Worker

Location: Enfield. Unfortunately there is no step free access at this service. 

Salary: £27,000

Shift Pattern: 37.5 per week Monday to Sunday on a rolling rota between 07:30 - 21:00, including evenings and bank holidays. You may be required to work outside these hours depending on resident and service needs.

About the Role

We're hiring a Mental Health Recovery Worker to join our team based in Enfield. In this role, you will support residents with complex mental health needs. Offering 21 beds in a 24 hour supported accommodation to adults with complex mental health needs. We are here to promote independence and give our residents the tools needed to fulfil their lives in the community independently.

As a Mental Health Recovery Worker, you will play a key role in supporting individuals on their journey to recovery, reablement, and rehabilitation, providing person centred and trauma informed support in a psychologically informed environment (PIE), to empower residents to achieve their goals and improve their well-being. Here, you’ll support individuals transitioning from complex care or acute mental health services to a structured rehabilitation setting. Working closely with the mental health trust community rehabilitation team, you’ll help residents overcome challenging behaviour's and support medication compliance, making a real difference every day. Join us to be a part of a team that’s dedicated to empowering and transforming lives! 

Key Responsibilities Include:

• Provide tailored support to residents to help them achieve their personal goals and outcomes. This may involve contributing to and developing support plans, conducting risk assessments, participating in reviews, and attending case meetings.
• Deliver all required aspects of the service efficiently and consistently. This includes welfare checks, support sessions, safeguarding monitoring, risk assessments, and involvement in training and development.
• Ensure residents fully understand their rights and responsibilities, and have access to appropriate tools, resources, and support networks to achieve their goals.
• Help design, lead, and encourage participation in a range of projects, group sessions, and community-based activities.
• Create an empowering and enabling environment where individuals are supported to make informed decisions and take control of their own lives.
• Provide practical advice, emotional support, and life skills training to promote independence and resilience.

About You

You're someone who is passionate about delivering high-quality, person-centred support that makes a real difference in people's lives. You thrive in a team environment and are an effective communicator, able to build meaningful, long-term relationships with individuals from all walks of life. Equality, diversity, and inclusion aren’t just buzzwords to you,  they’re principles you live by.

• Understanding of the needs of those who have various complex needs including mental health
• Understand and experience in supporting low to medium mental health service users
• Ability to use IT systems to record case notes, email relevant people, and use other software required within the role
• Ability and willingness to show flexibility of working patterns, responding to the needs of the communal service and residents
• Understanding of the housing and social needs of people with multiple and complex needs
• Cultural awareness, Self-awareness, and ability to identify personal growth areas and take feedback
• Sensitivity and empathy to others, and ability to deal with individual circumstances with professionalism
• Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency

Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.

What we Offer

• 25 days (Full time equivalent) annual leave, increasing with the length of service
• Employer Pension Contribution
• Eligibility to register with Blue Light Discount Card
• Access to discounted tickets for music events, shows, sports and more
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work
• Training and Development, including access to courses, upskilling, and progression plans
• Employee Assistance Programme, including counselling
• Life Assurance Scheme
• Cycle-to-work scheme
• Annual Staff Awards
• EDI Ambassador programme

About Social Interest Group (SIG)

SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change. 

We believe good care and support improves lives with the vision to create healthier, safer, and more inclusive communities. Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. 

Additional Information

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions. 

Deliver hands-on advice, outreach, training and mentoring as part of a countywide partnership programme.

This four-year role, funded by The National Lottery Community Fund, sits at the heart of the Small and Mighty (SaM) infrastructure support programme, delivered by a partnership of Community First Oxfordshire, OCVA, Oxford Community Action, Charity Mentors and Volunteer Link-Up, working directly with grassroots voluntary, community, faith and social enterprise groups. You’ll help organisations navigate challenges, build capacity and connect with others through outreach clinics, tailored training and collaborative spaces. Alongside staff within partner organisations and the existing CFO and OCVA teams, you’ll play a key role in strengthening Oxfordshire’s community sector for the long term.

Summary

Independent Member to the Audit Committee

Contract: Fixed Term, up to 31 March 2029

Salary: £1,500 per annum plus reasonable expenses

Hours: 3 Committee meetings per year plus training as required

Location: No 1 , Mann Island, Liverpool L3 1BP

Closing Date: Sunday 19th April 2026

Shortlisting & Interview Dates: TBC

Merseyside Wate & Recycling Authority (MRWA) is committed to the highest standards of corporate governance, and our Audit Committee is a key part of ensuring that we meet those standards.

Independent Members are non-voting members of the Committee, who assist in overseeing internal and external audit arrangements, reviewing and scrutinising financial statements, and reviewing and assessing the governance, risk management and control of the authority.

Independent Members are expected to actively participate in meetings of the Committee, and demonstrate independence, integrity, objectivity and impartiality in their decision-making. They support the Committee in providing independent assurance to the elected Members of the Authority, and its wider stakeholders.

In order to achieve a broader range of experience on the Committee, the Authority is seeking to appoint an independent member with experience, at a senior level, in the one of the following key areas:

· Local Authority / Public Sector Accounting

· Local Authority / Public Sector Financial Reporting

Candidates with experience in these areas in large private sector organisations will also be considered.

Independent Members will be appointed for an initial period up to 31 March 2029 with the potential for this to be extended for a further three years.

Successful candidates will receive an annual allowance of £1500 and will be expected to attend three Committee meetings per year. Meetings are usually held in person at MRWA’s office at No 1 Mann Island but may occasionally be held vie Teams.

Candidates will also need to be able to commit sufficient time to read Committee papers in advance of these meetings and to undertake occasional training alongside the other Committee members.

Unfortunately, we cannot consider individuals for appointment if they:

• Are currently a Member, Co-opted Member, or an employee or a consultant to MRWA in any capacity, or have been an employee or Elected Member in the last five years;
• Are aware of any potential conflict of interest that could arise in this role, including if you are closely related to, or are a close friend of, any Member or senior officer of the Authority or have a close connection to an Authority supplier.

In addition, to be eligible for appointment, a person must not be disqualified from holding office as a Member of the MRWA or any local authority within Liverpool City Region. Accordingly, any person who is recommended for appointment will be required to confirm that he/she is not disqualified.

To read minutes from previous meetings of the Audit Committee and gain an understanding of what the role entails, please visit our website and go to Governance & Finance > Authority and Committee Meetings.

If you are interested in becoming an Independent Member of the Audit Committee, we would be delighted to hear from you. To apply please send your CV and a supporting statement outlining why you are interested in this opportunity, and how your skills and experience relate to the role no later than Sunday 19th April 2026.

For the person specification or to discuss this opportunity further, please contact Chris Kelsall, Director of Finance.

Deliver hands-on advice, outreach, training and mentoring as part of a new countywide partnership programme.

This four-year role, funded by The National Lottery Community Fund, sits at the heart of the Small and Mighty (SaM) infrastructure support programme, delivered by a partnership of Community First Oxfordshire, OCVA, Oxford Community Action, Charity Mentors and Volunteer Link-Up, working directly with grassroots voluntary, community, faith and social enterprise groups. You’ll help organisations navigate challenges, build capacity and connect with others through outreach clinics, tailored training and collaborative spaces. Alongside staff within partner organisations and the existing CFO and OCVA team, you’ll play a key role in strengthening Oxfordshire’s community sector for the long term.

Job-share will be considered.

Location: Haringey

Salary: Unqualified: £29,385 - £30,671 per annum

Qualified: £30,671 - £33,438 per annum

(Please note that applicants are usually appointed at the bottom of the relevant band based on fairness and our pay scales)

Hours: 37.5 hours per week 

Contract: Fixed Term Contract (Until 31st March 2027)

Closing Date: Wednesday 22nd April 2026

Closing Time: 00:00am

Are you looking for a rewarding role working for an intersectional feminist organisation? If so, we have an incredible opportunity for you to join our team as a Family Support Worker at Solace Women's Aid.  

You will be joining a team of committed and inspiring individuals whose dedication has saved the lives of thousands of women, men and children in the capital. We are looking for friendly and diligent individuals to join our services and help us make a difference.

Our core values reflect our history and were developed in consultation with staff and service users. Feminism and intersectionality are key to our work and we are committed to the principles of being survivor-led, trauma-informed, empowering, diverse, anti-racist and anti-discriminatory.

About the Service

Solace provides safe refuge and move on accommodation to hundreds of women and children made homeless through domestic or sexual abuse. We run 19 refuges across London, including specialist refuge spaces for women with multiple needs. Of these, this role will involve working across three refuges in the borough of Haringey, in a dynamic and fast-paced environment.

About the Role

The primary role of a Family Support Worker is to provide effective, efficient, and supportive service to children and their mothers residing in refuge with Solace Women’s Aid. The staff member will lead on the development of a child and family-centered approach to work in the refuge. In so doing, they will:

• Develop and deliver a range of trauma-informed services to children and young people (0-16 years) and their mothers within the refuge and when they are resettled into the community
• Ensure the completion of comprehensive assessments of family needs and risk of families, ensuring an integrated approach with children and adult services (internal and external)
• Ensure ongoing development of age-appropriate children activities
• Promote ‘Integrated Working’ through internal and external mechanisms in partnership with colleagues and community partnerships
• Coordinate the delivery of activities through session staff, volunteers, and student placements

About You

The ideal candidate will have demonstrable experience of working with vulnerable children, young people, and/or families, as well as knowledge of the effects that domestic abuse can have on young people.

You will be familiar with Assessment, Action Planning, and Evaluation for families, with experience in maintaining records. You will also have the ability to work on your own initiative, as well as in partnership with other agencies or professionals, to promote family/child wellbeing. 

What we can offer you

We provide a comprehensive benefits package to all our employees, including:

• Flexible working
• Focus on learning and development (internal career progression and training)
• Generous holiday entitlement
• Employer pension contribution
• Family-friendly leave and enhanced maternity pay
• Access to Inclusion Networks
• Daily clinical debriefing
• Employee Assistance Programme providing free 24/7 support and advice
• Employee Benefits Platform offering staff discounts, benefits and savings
• Flow & Restore yoga classes
• Meditation sessions
• Cycle to Work Scheme

How to apply

When applying for this role, kindly highlight in your Supporting Statement how your values, knowledge, transferrable skills, and experience align with each point within the following sections of the Job Profile Document:

• Values, Behaviours & Competencies
• Knowledge, Experience and Skills

Solace Women's Aid values diversity, promotes equity, and challenges discrimination. We encourage and welcome applications from candidates of diverse cultures, abilities, perspectives, and lived experiences. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay, and benefits. Our Inclusion Networks support staff with protected characteristics and offer inclusive spaces to connect.

We are a Disability Confident Employer and committed to an inclusive and accessible recruitment process. We anticipate and provide reasonable adjustments as needed and support employees who acquire a disability or long-term health condition, enabling them to stay in work.

This service is run by women for women and is therefore restricted to female applicants under the Equality Act 2010, Schedule 9, and Part 1. Section 7(2) e of the Sex Discrimination Act 1975 apply. The post is exempt from the Rehabilitation of Offenders Act.

As part of safer recruitment practices, we carry out pre-employment checks including references, Disclosure and Barring Service (DBS) and right to work in the UK checks.

No agencies.

As Community Fundraising Officer you will play a vital role in generating income to support the work of this inspiring Hospice. With a specific focus on the Barking & Dagenham area, you will be responsible for developing relationships with individuals, community groups, schools, faith groups and volunteers to inspire and maximise fundraising opportunities within the community.

This is a hybrid role based on the Essex border with East London.

The Charity
A warm and welcoming hospice, dedicated to providing care for those who have been diagnosed with a serious illness.

You would be joining a welcoming team at an ambitious and motivated organisation, known for promoting equality, diversity and inclusion offering flexibility, competitive salaries and an excellent working environment.

The Role
Deliver and grow community fundraising activity
Act as the first point of contact for community supporters
Proactively identify and develop new fundraising opportunities
Support individuals and groups undertaking third party fundraising activities
Recruit, train, and support community fundraising volunteers

The Candidate
Demonstrable Community Fundraising experience
Experience of effective time management and prioritising conflicting workloads Experience of working with volunteers

IMPORTANT NOTE

Our aim is to respond to all successful applications within 5 days. If you havent been contacted within 5 days your application has been unsuccessful and your details will not be held further but we positively encourage you to apply for any other positions that you may see in the future.

We apologise that we cannot contact everybody in person but thank you in advance for your interest.

Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.

Would you like to work for an organisation that makes a difference and improves lives every single day? The people who turn to us need our help to address the obstacles in their lives. In our 85 year history, we are the busiest we have ever been and people need our help. 

Citizens Advice Hammersmith and Fulham (CAHF) operates within a nationally recognised network, delivering a multi-channel service including face-to-face, telephone, and digital channels. CAHF is an award-winning, modern charity and a local Citizens Advice that provides free, independent, confidential, and impartial advice and information through multi-channel services. A team of paid staff and over 80 volunteers deliver generalist and specialist advice, campaigning, community projects and library services. 

About the role 

The Training & Volunteer Coordinator manages the administrative functions of volunteer recruitment, retention, and training, ensuring volunteers have a positive experience. 

Key duties involve leading recruitment (including publicity, processing applications, interviews, and IT onboarding) and maintaining accurate volunteer records for regular reporting to the Training & Development Manager and Senior Management Team. The role also assists the Training & Development Manager in monitoring the training and progression of all staffand volunteers via their learning and development plans. 

What we can offer you: 

We value our people and can offer a supportive culture within a high performing and award winning organisation. We are committed to being an inclusive employer and workplace to represent the diverse communities we serve. We are committed to increasing our diversity and whatever your background, we welcome your application. We offer an attractive remuneration package with excellent terms including: 

• Pension scheme 

• Healthy work/life balance 

• Generous holiday entitlement starting at 25 days per year ( in addition to bank holidays) and rising to 30 days with long service, pro-rata part-time 

• Access to 24/7 online wellbeing support 

• Learning, development and personal growth opportunities 

Closing Date: 08.00am Tuesday 21st April 2026 

Test & Interview Date: Week beginning 27th April 2026 

We reserve the right to close the applications earlier if suitable candidates are found, so we encourage early applications. 

Do you enjoy leading people, managing quality training delivery, and working across a diverse geographical region?

TPP Recruitment is supporting a well-established, mission-led organisation to recruit a Training Team Manager to oversee the delivery of high-quality workplace training across a dispersed geographical area.
 
This is a people-focused leadership role where you will manage and develop a team of trainers, ensuring training is delivered to a consistently high standard, on time and in a cost-effective way.

Details
 

• Salary: £27,795 per annum
• Location: East Anglia (Cambridgeshire or Norwich)
  • Full UK driving licence and access to your own vehicle are essential
• Working Pattern: Full time, 35 hours per week
• Working arrangements: Field based with regional travel
• Contract: Full-time, permanent
• Additional benefits:

• Opportunity to lead and develop a large, dispersed training team
• Meaningful work that contributes to public benefit and community outcomes
• Supportive management environment with a strong focus on values and quality
• Professional development and learning opportunities

 
 
About the Organisation

This role supports one of the UK’s leading providers of workplace training. With a mission to save lives and make communities safer, their vision is to empower every person with skills that make a difference. They value their people, offering opportunities for growth, and champion diversity in everything they do.
 
 
About the Role

As Training Team Manager, you will be responsible for the operational leadership of a regional training team, ensuring courses are delivered effectively across multiple locations.
 
You will line manage Lead Trainers, Trainers, Trainees and Apprentices, embedding a strong performance culture while supporting team development. You will also act as a key point of contact for training delivery in your region, working closely with internal teams and external customers to resolve issues and continuously improve services.
 
This role requires regular travel across Cambridgeshire or the Norwich region, therefore a full UK driving licence and access to your own vehicle are essential.
 
 
Key Responsibilities
 

• Line manage and develop a team of trainers, including recruitment, induction, performance management and ongoing development
• Embed a structured performance management culture, including regular one-to-ones, reviews and team meetings
• Ensure the professional delivery of training courses across multiple sites, coordinating logistics, venues, resources and people
• Maintain high standards of quality, health and safety, and compliance across all training activity
• Act as the local management lead for training delivery, resolving issues and supporting customer relationships
• Monitor budgets, contribute to business planning and provide regular performance reports
• Work as part of the wider management team to improve efficiency, quality and customer confidence
• Champion organisational values and contribute positively to the organisation’s mission

 
 
Skills / Experience Required
 

• Experience in a leadership or management role, ideally within training, education or a regulated environment
• Proven ability to manage and motivate a dispersed team
• Experience developing and supporting people to perform at their best
• Strong communication skills with the ability to work effectively with a wide range of stakeholders
• Confidence working independently, managing priorities and solving problems
• Competent IT skills, including Microsoft Office
• Willingness to work flexibly, including travel and occasional unsociable hours

 
 
To Apply

• If you are an experienced people manager with a passion for high-quality training delivery and are comfortable working across a geographically dispersed area, we would love to hear from you!
• Application is by CV only – no covering letter required.

 
 
Deadline for Applications

• Applications will be reviewed on a rolling basis, so early applications are encouraged.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Since 1899, Birmingham Settlement has been working to create opportunity and choice – connecting and empowering people through action, activities, and shared learning to build and sustain wellbeing for all.

Debt & Welfare Benefits Adviser

 Salary: £30,000 pa

35 hours per week, 25 days A/L + contributory pension scheme

Birmingham Settlement has an opportunity to join our Money Advice Team as an experienced Debt & Welfare Benefits Adviser.

As an experienced Debt & Welfare Benefits Adviser you will already have a background in providing effective, high-quality debt and welfare benefits advice to a wide range of clients in differing circumstance.

Based at our Newtown office with outreach work in other areas of the city, you will be adaptable with excellent communication skills, flexibility, and the ability to manage your own workload.

You will be joining a long established and professional Money Advice Team providing specialist advice with a holistic approach that covers all areas of debt and welfare benefit along with training to build and continually improve money management and financial capability.

 This is a great opportunity to join a progressive charity making a real difference to people’s lives – see our website 

 For an informal discussion about the role call Theresa Gniadkowski 

PREVIOUS APPLICANTS NEED NOT APPLY

For an application pack visit our website or email us or write to Human Resources, Birmingham Settlement Sports & Community Centre,  600 Kingstanding Road, Kingstanding, Birmingham, B44 9SH.

 Closing date for applications: Thursday 30th April 2026 at 5pm

Interviews: Friday 8th May 2026

  Birmingham Settlement is committed to Equality of Opportunity and welcomes applications from all sections of the community. Registered charity number 517303

Hours: 2 part time posts - 1 x 0.6FTE (3 days) and 1 x 0.8FTE (4 days), funded until March 2027

Location: Home Working (with occasional travel to Wirral locations for training/shadowing/forums)

MAIN PURPOSE

To help people who are making a new Universal Credit claim, working across a variety of channels including telephone, web-chat and video conferencing.

Role overview:

• Use listening and questioning skills to interview clients so they can explain their problems. Empower them to set their own priorities

• Research and explore options and implications so that clients can make informed decisions

• Enable clients to use IT to make their new Universal Credit claim

• Complete benefit checks where appropriate

• Act for the client where necessary using appropriate communication skills and channels

• Refer internally or to other specialist agencies as appropriate

• Ensure that all work meets quality standards and the requirements of the funder

• Ensure that work reflects the Citizens Advice service’s equality and diversity strategy

• Maintain detailed case records for the purpose of continuity of casework, information retrieval, statistical monitoring and report preparation

• Support research and campaigns work through various channels including case studies, data collection and client consent

• Keep up to date with legislation, policies and procedures and undertake appropriate training

• Use telephone and IT equipment for multichannel delivery of advice services including webchat

• Attend relevant internal and external meetings as needed. 

• Prepare for and attend supervision sessions/team meetings/staff meetings as appropriate.

• Ensure GDPR compliant training is completed on an annual basis.

• Ensure all work conforms to Citizens Advice Wirral’s systems and procedures.

• Adhere to the aims and policies of Citizens Advice.

• Abide by health and safety guidelines and take steps to ensure your own safety and that of colleagues.

• Recognise the importance of safeguarding procedures within the organisation. Ensure that any concerns, disclosures or allegations of abuse are immediately reported, following the correct procedure.

• To attend occasional out of hours events in conjunction with the work of Citizens Advice Wirral and participate in fund-raising activities.

• Carry out any other tasks that may be within the scope of the post to ensure the effective delivery and development of the service. 

UNIVERSAL CREDIT HELP TO CLAIM ADVISER ROLE: Person Specification

Essential Criteria: 

1 - Level 2 qualifications (GCSE or equivalent)  in maths and English with the ability to interpret statistics, calculate benefits and complete financial statements as well as write up accurate case notes, letters and reports. 

2 - A knowledge of welfare benefits and a willingness to develop detailed knowledge of Universal Credit within the first 2 months of employment.

3 - Experience of using a range of IT systems and packages and a willingness to embrace new technologies e.g. to give advice over webchat and help clients with their online application.

4 - Excellent communication skills and confidence on the telephone, with the ability to question, interview and assess clients in order to get to the root of the issues.

5 - Ability and willingness to work as part of a team and also to develop and maintain positive working relationships with external stakeholders e.g. colleagues at the Job Centre.

6 - A flexible approach as and when required by client needs and the organisational skills to manage a complex workload. Flexibility to work out of hours if required.

7 - Ability to monitor and maintain standards for advice provision and quality assurance.

8 - A commitment to both the aims and principles of the Citizens Advice service and also to equality, diversity and inclusion.

Desirable 

9 - Experience of working within the area of Universal Credit and an existing knowledge of criteria for eligibility.

10 - Demonstrate an awareness of issues facing vulnerable clients, many with mild-moderate mental health problems.

Interview date: 27/04/26

Interview location: Birkenhead, Wirral

Citizens Advice Wirral is part of the Disability Confident scheme. We're taking positive action by providing interviews to candidates who have a registered disability - provided they meet the minimum skills for the role. We'll ask you whether you are eligible when you apply, so if you'd like to be considered for this scheme, all you need to do is let us know in your application.

At Citizens Advice Wirral we use role-specific situational questions as part of our recruitment process. These are designed to help us understand how applicants would approach scenarios they are likely to encounter in the role. Applications are assessed on the quality, relevance and authenticity of responses, and the extent to which answers demonstrate the applicant’s own judgement, reasoning and experience.

We use AI screening tools to support the review process. Where answers appear overly generic or do not clearly reflect an applicant’s own thinking or decision-making, this may affect how strongly the answer scores against the marking criteria.

If you require assistive technology or other support to complete your application, or need reasonable adjustments at any stage of the recruitment process, please let us know.