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Top job
Ruils-Independent Living, Multiple Locations (On-site)
£30,000 to £36,000 (depending on experience)
We are seeking an experienced Senior Caseworker to join our Pathways service, supporting Disabled adults in the Richmond Borough.
Posted 1 day ago
Top job
The Gurkha Welfare Trust, Salisbury, Wiltshire (Hybrid)
£40,000 - £43,000 per year
Seeking an experienced IG Manager to lead the Trust's strategy and delivery of donor acquisition across all Individual Giving audiences.
Posted 1 day ago Apply Now
Top job
Forces Employment Charity, Remote
£29,000 per year
We are now developing the NOVA service in Northern Ireland.
Posted 2 days ago
Closing in 6 days
Citizens Advice Southwark, Southwark (On-site)
Starting £32,749 per annum (increasing to £35,689 to £37,851 per annum - after 6 months)
This is an exciting opportunity for an experienced Gateway Assessor to be fast tracked through the Adviser training programme in 6 months
Posted 1 day ago
Social Interest Group, Multiple Locations (On-site)
£24,500 per year +Pension +Benefits
Join us to make a difference to lives of Women who have faced sexual exploitation, substance dependency and multiple forms of exclusion
Posted 1 day ago
Social Interest Group, N1, London (On-site)
£31,000 per year
Central Office - Finance
Posted today
Closing in 3 days
Worldwide Veterinary Service, Truro, Cornwall (On-site)
£28,000 per year
This role is perfect for someone with a passion for social media communication, and a desire to improve animal welfare globally.
Posted 1 week ago Apply Now
Imago Community, Greater London (On-site)
£28,860 per annum pro rata
Are you an excellent communicator who is able to motivate and empower others?
Posted today Apply Now
St Josephs Hospice Hackney, Hackney (On-site)
Band 7 £55,536.96 - £62,331.18 per annum
Posted 4 days ago
Closing in 3 days
Camden Disability Action, London (Hybrid)
£33,000 - £37,000 per year
Seeking a welfare benefits and housing advisor to join the CDA advice team
Posted 1 week ago
Closing in 3 days
Worldwide Veterinary Service, Wimborne, Dorset (Hybrid)
£28,000 per year
This role is perfect for someone with a passion for social media communication, and a desire to improve animal welfare globally.
Posted 1 week ago Apply Now
Closing today at 13:21
MPS SOCIETY, Amersham (Hybrid)
£36,000 - £41,000 per year
Seeking someone passionate about our aims of helping transform the lives of people affected by rare diseases through support and advocacy.
Posted 1 day ago Apply Now
Clore Social Leadership, London (Hybrid)
£30,000 - £35,000 per year
Seeking a creative and motivated colleague to join us as Marketing & Comms Coordinator to drive change in the social sector.
Posted 2 weeks ago Apply Now
Page 1 of 28
Teddington, Greater London (On-site)
£30,000 to £36,000 (depending on experience)
Full-time
Permanent
Job description

Senior Caseworker – Pathways

Location: Disability Action & Advice Centre, 4, Waldegrave Road, Teddington TW11 8HT

Contract: Permanent, Full-time, 35 hours per week

Salary: £30,000 to £36,000 (depending on experience)

Ruils is run by, and for, Disabled people. We exist to remove the barriers that prevent Disabled people from living independent lives. Our vision is a society where all individuals have choice and control to live independently. We provide information, advice, advocacy, befriending and activities to our clients and their families.

Pathways is a specialised welfare advice service that provides information, advice, advocacy and representation for Disabled adults (over the age of 18) living in the Richmond Borough. We work with clients, supporting them to navigate the complex Housing, Benefits and Social Care systems. In this role, you would be providing information, guidance and advice to Disabled people and their families, enabling them to have more choice and control over their lives.

We are also part of a larger network of Disabled-led advice services. Working together, we have developed pathways for Disabled trainee case workers, collated data on Housing and Benefits issues and have fed into important consultations and campaigns.

This is a unique and rewarding opportunity for you to work one-to-one with clients to effect change, whilst also having a positive impact on the wider system.

We are looking for someone who:

  • Will bring experience of supporting people with complex welfare, housing or social care issues.
  • Is confident advocating on behalf of clients when needed.
  • Has an understanding of the welfare benefits system, disability rights and the Social Model of Disability.
  • Can break down complex information so it feels clear and manageable.
  • Works in a calm, methodical way, keeping accurate records.
  • Is compassionate, patient and values-driven.

Duties and Responsibilities:

  • Provide timely and accurate advice on welfare benefits, housing and social care to support Disabled people to live independently.
  • Analyse clients’ situations, identify solutions and guide them through complex systems, signposting where appropriate.
  • Work with clients on a short to medium term basis, helping with referrals, forms, letters, appeals and navigating processes.
  • Support clients to gather evidence and prepare for Benefit or Housing applications and appeals, ensuring deadlines are met.
  • Attend key meetings and appeals with clients, advocating for them and helping them put their case forward confidently.
  • Develop accessible information resources (guides, bulletins) to help clients navigate health, care, benefits and housing systems.
  • Build and maintain strong relationships with partners, contributing to forums, campaigns and shared problem-solving.
  • Provide supervision and support to trainee caseworkers, including induction, case file reviews and contributing to their development.

What we can offer you:

  • A vibrant and interesting work environment – every day is different.
  • An experienced and supportive leadership team.
  • Training and development opportunities.
  • Flexible working.
  • Kind and caring colleagues who work as a team.
  • A cycle to work scheme.
  • An employee assistance programme (EAP).

We operate a Guaranteed Interview Scheme. We will guarantee an interview to all Disabled applicants who meet the essential criteria for the post. Please state in a cover letter if you wish us to consider you for this Guaranteed Interview Scheme.

A full Job Description and Person Specification can be downloaded below. To apply, please visit our recruitment page via the ‘Apply’ button

Closing date: 17 April 2026.

Interviews: 19 May 2026 (face-to-face).

Application resources
Organisation
Ruils-Independent Living View profile Organisation type Registered Charity Company size 51 - 100

Our mission is to provide a range of services and activities to enable individuals to be independent and to live life to the full.

Ruils-Independent Living  logo Play
Posted on: 19 March 2026
Closing date: 17 April 2026 at 23:30
Tags: Administration, Advice / Information, Advocacy, Customer Service, Housing, Conservation, Customer support, Deaf, Engagement / Outreach, Homelessness, Information Management, Learning Disability, Mental Health, Public Health, Safeguarding, Wellbeing, Direct / Supporters, Grants, Social / Support Work