Housing And Homelessness Jobs

What we’re looking for:

• Do you have demonstrable experience (professionally or voluntary) supporting customers within an Intensive Housing Management service?
• Do you have experience supporting customers with mental health needs, other health related issues, training/employment?
• Do you have knowledge or an understanding of housing support needs and benefits?

If so, this role is perfect for you! Here at Peabody, we have an opportunity for an Outreach Support Worker on a permanent basis in Colchester. 

A bit about the role:
As an Outreach Support Worker, you will provide a service where planned support and crisis intervention is delivered to vulnerable people with low, medium and high support needs living in independent accommodation with the aim of them maintaining their home.

In conjunction with colleagues and Senior Managers, you will be responsible for the effective operation of the Support Service, in line with its policies and procedures, including encouraging a co-operative and supportive environment within the Service, listening to customers’ views and developing new services to meet these needs.

Some of the key results for the role include: 

• To provide pre tenancy guidance and ongoing support to customers on all tenancy matters, including assistance to furnish and move into properties. 
• To enable customers to abide by their tenancy agreements, giving advice and assistance on dealing with police and courts where this relates to housing matters. 
• To provide basic Welfare Benefits advice, assisting customers in claiming all benefit entitlements and assisting with accessing specialist support. 
• To work with customers to identify the skills required to manage their own tenancy, including assistance to deal with difficult situations.

This role will require an Enhanced DBS check, a UK driver’s licence and access to a vehicle.

A bit about us: 
It started over 160 years ago with one man’s desire to improve the lives of poverty-stricken Londoners. 

Today, we have 107,000 homes and 220,000 residents across London and the Home Counties and around 20,000 care and support customers. But the desire remains the same – to create homes and communities where people can flourish. 

Here just a few of the benefits for working at Peabody:

• Up to 25 days’ annual holiday plus bank holidays
• Flexible benefits scheme, including options for Healthcare, Dental care, Critical illness cover, vouchers, technology scheme and access to a discount portal.
• 4 x Life Assurance
• Competitive salaries that are benchmarked regularly against current market rates  
• Professional development by access to "paid for" apprenticeship programs and qualifications
• Two additional paid volunteering days each year  
• Family friendly policies
• Up to 10% pension contribution matched 1:1

Closing date: 26th April 2024 

Night Assessment Worker Rough - Sleeping Services London 

£31,703 - £35,578

Are you looking to start your career supporting vulnerable adults; working for a charity who makes a real difference to the lives of people who are homeless every day?

Our client has roles available in Hackney, Brent, Southwark and Lewisham.

The teams provide a rapid response service, intervening to ensure no one needs to sleep rough. They are currently looking for people to join their teams as Night Assessment Workers in our No Second Night Out Assessment Hubs. In these roles you will: 

• Work as part of a busy team environment working closely with those affected by rough sleeping. 

• Provide a safe and supportive environment at night to clients; carrying out assessment when clients first arrive out the service.  

• Work on a 7 day weekly night rota pattern with an average of 3 waking night shifts in a row (for example 8pm–8.30am or 9pm–8am) 

About you 

These crucial roles will suit people with an interest in in developing key skills to build a career working in a support role, as well as:

• Some experience of dealing directly with the public and/or customers in a busy service environment. 

• Good communication skills and the ability to work with others effectively to get things done.

• Some understanding of the issues faced by homeless or vulnerably housed people and the difficulties they experience in accessing services.

• You don’t need to have direct experience, above all we are looking for inspirational, committed individuals who have a genuine desire to support people to transform their lives. 

Flexibly is essential as the Pan London teams continue to work in different settings and locations across the city at the current time to support clients where they need our client the most.

Closing date: 10am on 25 April 2024 

Interview and assessments on: w/c 13 May 2024

Assessment and Reconnection Worker - Rough Sleeping Services 

London 

£35,578 - £39,227 

Are you interested in supporting people at immediate risk of rough sleeping and making a real difference to the lives of people who are homeless?

Our client provides a rapid response service, intervening to ensure no one needs to sleep rough, their work is ongoing and they are currently looking for people to join their services across London. 

As an Assessment and Reconnection Worker, you will: 

• Be part of a busy team environment working closely with people new to, or at risk of rough sleeping. 

• Provide a personalised case management service to clients, turning assessment recommendations into practical action plans which fully involves the client.

• Build and maintain effective relationships to support clients throughout their recovery.

• Develop a knowledge of relevant legislation such as, welfare benefit and housing legislation.

• Work on a weekly rota including early, mid and late shifts (some evening and weekend work may be required). 

About you

They are always on the lookout for enthusiastic people to join them. If you have a genuine desire to support people to transform their lives then this could be the role for you, you don’t need to have direct experience to succeed in these roles. Why not give it a go by joining the team to support our clients on their recovery journey.    

• If you have good interpersonal and listening skills, patience and resilience and the ability to adapt to new situations they will provide you with the rest through their training and development programs where you will develop the skills to provide high-quality person-centred support to clients.

• If you have a good understanding of the complex issues faced by homeless people and the ability to manage complex behaviours and to deal with people who may be in a difficult personal or emotional situation, we encourage you to apply!

Closing date: 10am on 25 April 2024 

Interview and assessments on: w/c 13 May 2024 

We are advertising this role as a Shop Manager, however upon offer your title will be Community Shop Manager 

Do you want a role that puts you in the heart of the local community? 

Do you want the unique opportunity to have control of the creative merchandising within the store you manage?

We're looking for an inspirational person to join us as a Community Shop Manager in our Shelter shop in Holloway Road. You will be pivotal in assisting the Shop Manager in leading and empowering a team of volunteers to engage with the local community on Shelter's cause, maximising the contribution of gifts of time from volunteers, the gifts of products from our donors and the gift of income from our customers. You will be the ambassador of Shelter on the high street; raising vital money for our cause. If you want to make a real difference to people at risk of homelessness, this is a unique opportunity to do just that.

Your role will be varied and challenge you but will provide stimulating and satisfying work. Our Community Shop Managers do not have a typical day, because they are continually seeking different opportunities to engage with the local community and increase their shops contribution to Shelter's cause. This could be through local community links, such as with other retailers, schools, churches or the local food bank.

You will develop and encourage your own and your team's interest and passion in merchandising the shop to attract customers and donors through the door, as well as continually developing the team's knowledge of who Shelter are and what we do. You’ll play a key role in advocating for Shelter and educating the local community about our work.

About You:

• You have an enthusiasm for managing and empowering people.
• You know how to recruit and develop a team of volunteers
• Your extraordinary motivational skills will enable you to inspire your team to increase sales and control costs.
• Above all, you are ready to take on a new challenge and have a keen interest in Shelter's cause.

We welcome anyone to apply who possesses the qualities and behaviours outlined in the job description, or who feels they have the approach to learn them as a priority. We are happy to talk about flexible working, personal growth and to promote a workplace where you can be yourself and achieve success based only on your merit. We also offer the following benefits:

• Flexible working hours and practices
• 30 days paid holiday plus bank holidays
• Competitive pension scheme, with an employer contribution of 8%
• Salary sacrifices schemes

Apply to be part of our team and be the change you want to see in society

360 Support Coach (Budgeting) 

Bromsgrove, Worcestershire 

£35,690.20 

Full Time, Permanent 

Closing Date: Monday 6th May 2024 @ 9am 

Interview Dates: Monday 13th and Tuesday 14th May 2024 – in person

Our client has an exciting opportunity for a Support Coach to join their team.  They believe that empowering people to create vibrant communities themselves is the best option, sometimes they just need a helping hand and support. They are looking for the person that can provide that.

You will use coaching and support skills to help sustain tenancies and prevent the risk of homelessness. This is a customer centric role in which you will demonstrate a compassionate and open-minded approach to all customers, from all backgrounds.  You will be assisting customers to maintain their home by giving advice and support on setting up their home, welfare benefits, budgeting, health issues and independent living skills.

About you 

With experience of working in a customer-based environment that acknowledges and understands differences, they are looking for someone with experience of using a coaching model to engage, encourage and enable customers to achieve their potential. 

With good communication skills, you will have experience of building relationships with both customer and other professionals.

You will be able to work independently as well as in a team and you will have the ability to meet deadlines and manage multiple priorities. 

Experience of providing support / coaching to enable others to maximise their income and effectively budget would be beneficial for this role. 

Due to the nature of the role, you will hold a current full driving licence and have access to an insured vehicle.

What they can offer in return:

• 32 days annual leave plus bank holidays and holiday buy back scheme

• Pension Scheme - they offer a Defined Contribution pension, administered by the Social Housing Pension Scheme

• Employee Assistance Programme

• Mental Health First Aiders

• Healthcare Cash Back Scheme

• Retail Discounts

• Free Parking and Free Refreshments

• Life insurance is also available to members of the pension scheme

Our client reserves the right to close vacancies before the stated closing date where the volume of applications is extremely high.

Complex Needs Worker: Women Experiencing Homelessness

Our client, a leading homelessness charity based in London, are looking for a Complex Needs Worker to work in a complex needs service for women experiencing homelessness in south London. Due to a rise in female rough sleepers, and the need to safeguard the most vulnerable in society, a new female only rough sleeper service has been commissioned to provide support and ongoing casework to vulnerable women engaged at the service with the aim of rehousing clients into more independent accommodation. Clients will be referred to the service via homeless assessments services, street outreach teams and other referral pathways.

Candidates for this role will need:

• Experience of working with the homeless and ideally complex needs women and the challenges the specific client group face
• Experience of working in a homeless assessment capacity
• Resettlement experience and knowledge of housing options
• DBS certificate issued within the last 12 months or registered to the online update service

Candidate duties:

• Offering advice and guidance on housing and resettlement related issues to clients
• Overseeing the casework delivery for around 4 clients within a supported housing unit
• Conducting needs and risk assessments and putting in place well-being and risk management plans
• Presenting clients with resettlement options
• Assisting clients to obtain their welfare, housing and related rights
• Referring clients on to relevant specialist support agencies for their needs
• Multi-agency working on the clients behalf to deliver the best support package possible

If you are interested in this position, please apply as soon as possible or contact us immediately.

Morgan Hunt is a multi-award-winning recruitment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to temporary vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.

Hours: Full-time, 37.5 hours per week (Mon-Fri, 7.5 hours per day). May be required to work occasional evenings and public holidays.

Contract: Permanent

Salary: In range of £58,000 per annum

Location: London, E8 4DG

Our client, Peter Bedford Housing Association (PBHA), is a housing association with charitable aims that create positive change in people’s lives. As well as homes and support, they empower people to learn, access work and discover their creative talents. Based mainly in Hackney, Islington, and Newham, they work with people who are homeless, have mental ill health, learning difficulties and multiple needs. PBHA work enables people to move on and lead independent lives.

PBHA are committed to an asset based and psychologically informed approach to their work. Mutual support, participation and personal development for both staff and service users are key to this.

The role:

Reporting to the CEO, the Head of Property and Development will oversee the provision of high-quality asset management and repair services in-line with PBHA values and strategic objectives. Working closely with the Director of Services, the successful candidate will aid in the identification, management and acquisition of opportunities that will enable PBHA’s strategic growth. The role will help to ensure that PBHA’s work, and homes, meet building standards, health and safety obligations, regulatory framework, and will always provide a high-quality service to PBHA tenants.

Key duties and responsibilities:

• Spearhead line-management of PBHA’s Property and Development Team through performance management and handling employee relations issues if necessary.
• Organise and coordinate work programmes. 
• Lead Housing Development programmes ensuring compliance with building standards, health and safety and regulatory requirements.
• Participate in the recruitment, selection, induction and onboarding of team members.  
• Participate in on-call rota and respond appropriately to out of hours incidents.
• Provide strategic and operational direction to enhance the long-term management and investment objectives of the property portfolio.
• Ensure PBHA’s assets are surveyed and data records are established and upheld to monitor property condition.
• Oversee and manage stock improvement and maintenance programmes, ensuring that they meet service standards and agreed budgets.
• As a member of the Senior Leadership Team, present to Board and Services Committee, offering recommendations in accordance with the Asset Management Strategy.
• Develop high quality policies, procedures and systems relating to Property and Development Service.
• Advise tenants and other PBHA teams on strategy and future policy implementation.
• Propose appropriate partnership development opportunities to the Senior Leadership Team.
• Monitor and evaluate service delivery, collating information for monthly, quarterly and annual performance metrics.
• Respond proactively to complaints regarding services, staff and contractors.
• Develop and implement new procedures in response to legislation changes and emerging best practice.
• Aid team in creating and maintaining good working relations with landlords, contractors and professional consultants.

Person specification:

• Experience delivering and improving Repairs and Maintenance Service, preferably for a Registered Provider or Charity.
• Substantial project or change management experience.
• Experience developing specifications for property related tenders and managing contracts.
• Revenue and Capital Budgets experience.
• Staff management experience.
• Building related qualification and professional body membership, e.g. RCIS/MCIOB, degree or HND in building management.
• Knowledge of project management, e.g. PRINCE 2/APM Techniques.
• Experience of housing development issues, funding, approaches and financing.
• Sound knowledge of health and safety legislation.
• Prioritisation and ability to work independently as well as part of a team.
• Strong IT and data management skills.
• Strong communication skills, both written and oral.
• Communication skills, specifically with stakeholders. 
• Committed to innovation and creating customer value. 

Peter Bedford Housing Association offers in return:

• Excellent support
• Enhanced company sick pay
• Access to an extensive range of training
• A psychologically informed environment
• 26 days annual leave per annum plus bank holidays, rising up to 30 days with service
• Cycle to work scheme
• Eye care vouchers
• Agile working.

To apply, please register your interest and we will send you an application form to complete. Using an application form supports equal opportunities and anti-discriminatory practices.

Peter Bedford Housing Association is an Equal Opportunities employer who support an inclusive culture and diversity for their staff and those they represent. They are committed to encouraging further growth from diverse groups, and welcome applications from people of all abilities and under-represented groups. Currently, PBHA have an underrepresentation from men and disabled communities. As such, they particularly welcome applicants from these groups.

We are looking for a Reward Manager for a 6 month fixed term contract. Our client is has multiple locations, mainly Chippenham and West Brom, with flexible Hybrid working arrangements for both.

The Reward Manager will play a key role in developing and delivering a reward & remuneration strategy in line with the people strategy, that enhances the organisation’s ambition to be regarded as an employer of choice and supports the organisation’s future growth and development plans, as well as ensuring the effective application, review and ongoing development of process and policy.

To develop and deliver pay, reward, benefits and performance strategy and policy which meets the ongoing and future organisational needs, in relation to the pay and reward agenda.

The Reward function is responsible for developing and maintaining pay and benefit frameworks to ensure competitiveness and equity, as well as the design and implementation of performance frameworks that encourage retention and reward high performance.

• Lead, support and deliver the design and development of the Reward & Remuneration strategy, ensuring that policy and practice is aligned to the business and people strategies
• Create a total Reward approach, combining a range of different pay and benefits offerings into a flexible framework which meets the diverse needs of employees
• Lead on the implementation of new and existing Reward programmes and initiatives, providing advice and direction to senior management and the People team
• Lead all aspects of Reward management and the annual Reward cycle, including annual salary review and organisational bonus schemes
• Responsible for managing key external partner relationships at a senior level, continually driving enhanced value from all contracts and ensuring quality service is delivered to the organisation
• Act as business expert in all matters relating to compensation and benefits, providing advice to key stakeholders
• Manage and oversee the alignment to organisation design process, encompassing job evaluation, grading structures and job families, and salary & bonus benchmarking
• Design and implement Reward projects, which may include review and changes to compensation structure, benchmarking, market data insight, development of compensation ranges and job evaluation

What we are looking for;

• Experience of influencing at a senior management and board level
• Experience of leading people, and developing key internal and external relationships
• Proven experience of advising at senior levels
• Experience of leading and managing significant reward and performance related projects and delivering successful outcomes
• Significant experience in a reward specialist role, operating with a high degree of autonomy
• Excellent report writing and data presentation skills, including the ability to explain complex matters accurately and clearly
• Experience of effectively communicating reward frameworks to staff and other key stakeholders (such as Senior Leadership Team)
• Ability to work effectively at both the strategic and operational level
• Excellent task leadership and management skills, with the ability to deliver projects to plan, cost and quality
• Demonstrable success of building good relationships and partnerships with key influencers across the organisation
• Ability to develop reward strategies and plans and communicate the benefits and risks options to key stakeholders
• Experience in extracting and analysing data from HR systems, in order to inform decision making and fulfil statutory reporting obligations
• Ability to present data and qualitative and quantitative data and management information clearly and in an insightful way
• Sound numerical skills and attention to detail to be able to compile and check statistical reports
• Strong skill-set in using Excel and other software, to undertake complex performance and reward modelling
• Experience of job evaluation methodology and job families

We're looking for an ACTIVITIES COORDINATOR for our care home in Dorking, Surrey.  This role would suit someone with an upbeat personality and a genuine interest in supporting others.

Working 20-25 hours a week (negotiable) the role will also involve occasional travel (mileage paid).

Description Support with creating, planning and delivering activities, outings, and events. Reporting to the Wellbeing Manager.

Experience/qualifications Must be a car driver and hold a UK driving licence.  No previous experience required as an Activity Coordinator but must be willing to learn and have a bubbly, friendly personality.

Working hours - 20-25 hours a week negotiable. The shifts are 9am-5pm Monday to Friday with occasional, weekend ad hoc hours to support events in the care home.

Benefits

• £12.90 per hour Mon-Fri with £2 per hour uplift for any weekend hours worked
• Fully funded training
• Pension scheme (AWVS contribute 5% monthly towards your pension)
• Free on-site parking
• 2 x death in service cover, based on annual salary
• Career development

We are seeking caring people who are looking for more connection with their work, who would like to develop their skills.

The Abbeyfield Wey Valley Society is a charity offering excellent care for older people.

The role will be offered subject to a successful DBS check, right to work check* and  receipt of two, satisfactory references.

*Please note that we are unable to offer sponsorship to work in the UK.

Chalk Farm Tenant Management Organisation (TMO) is looking for a competent leader with a passion for social housing to manage our housing organisation.

Located close to the historic Camden Market, the TMO provides housing services and community activities for residents of the estate. Sustainably funded by Camden Council long term, this is an ideal opportunity for a candidate with experience in management and a real interest in social housing, who values the autonomy of working in a small and close knit organisation.

As estate manager, your main duties will be to:

1. Give the TMO the strategy it needs to deliver an excellent housing service for residents.

2. Ensure that the TMO is adequately and responsibly resourced.

3. Ensure that the TMO complies with the Management Agreement signed with Camden Council, all applicable legislation, and current best practice.

4. Provide effective day-to-day leadership, management and supervision of staff.

5. Uphold a service culture which puts residents’ satisfaction at the heart of delivery. 

6. Ensure the effective delivery of the TMO’s housing management functions.

7. Work in partnership with the committee to deliver continuous improvement and good value across all TMO managed and contracted services.

This could be you if you have:

• 4 years+ experience of managing staff, and at least 2 years experience of reporting to a board;

• good knowledge of housing law or current issues relating to social housing;

• experience in procuring contracts and managing contractors;

• a proactive, can-do attitude, and an ability to motivate a team;

• excellent numerical and IT literacy, including a record of preparing and scrutinising budgets;

• Either a Level 4 Certificate in Housing, or an undergraduate degree (2:1 or above), and are prepared to enrol in the 1 year online Level 4 course by the Chartered Institute for Housing. 

The TMO is prepared to fund the Level 4 course, and to support a bright manager with a successful track record of delivery to transition into social housing.

Please download the job description and person specification, and send your CV and Cover Letter by the closing date.

Salary:                    £35,850 to £36,493 (London) / £31,994 (National) per annum
Hours:                     35
Contract:                 Fixed-term until January 2025
Benefits:

- 27 days annual leave + statutory holidays + 3 closures days over the Christmas period;
- Flexible working for all staff including working from home / hybrid working, and flexi-time/TOIL scheme;
- Attractive family friendly policies;
- Private healthcare cover;
- Season ticket loans;
- Employee awards, and training and development opportunities.

For more information about our benefits please visit our website.
Location: London/Bristol - employees are able to work from home on an arrangement agreed with their line manager

An exciting opportunity has arisen at the National Housing Federation (NHF) for a fixed-term Policy Officer position due to internal secondment. The NHF is the voice of housing associations in England. We are the trade body to almost 600 housing associations, who have grown from philanthropic roots to provide 2.6 million homes to around 6 million people. You can find further information about the NHF here: https://www.housing.org.uk/about-us/
Interested in applying your skills and knowledge, and working in a fast-paced environment on an important area of housing policy?
Please scroll down to the bottom of the page to download the full job profile and person specification for this role.

Key elements of the role:

- Playing a key role in the work of the policy team – creating briefings, working closely with our members and helping to develop policy ideas and solutions.
- Engaging with members and stakeholders to identify and respond to key opportunities and challenges facing the sector, now and in the future.
- Keeping up to date with the current policy environment, latest thinking and issues that impact the sector and housing associations.
- Providing policy input, support and advice to other parts of the NHF through events and project groups.

The successful candidate:
The successful candidate will be able to demonstrate:

- An understanding of the processes policy development, experience of working in a policy team.
- Experience of building and developing relationships with stakeholders
- Strong analytical and communication skills

Equality, diversity and inclusion
The NHF has published its equality, diversity and inclusion strategy, which was co-created with staff – https://www.housing.org.uk/about-us/transparency/who-we-are/.  We are proud to be an equal opportunity workplace and we value the contribution each individual makes to our work.  
We are committed to equality, diversity and inclusion and are working to increase the diversity profile of our workforce. We are currently under-represented by ethnic minorities, people with a disability or disabilities and LGBT+, and would particularly welcome applications from people in these groups.

Disability confident committed employer
We are a disability confident committed employer and if you are a disabled person who demonstrates you meet the skills and experience we consider essential for the role, we will offer you an interview.
We are happy to consider reasonable adjustments to our recruitment process if you have a disability or have a condition that you feel may affect your performance during the recruitment process. Please email Stephanie Green, People Manager at [email protected] with your request or to arrange a time to discuss in more detail.
Our role profile and job advert can also be requested in large print or in accessible format via this email address.

Uploading your CV and cover letter
If you decide to apply for this role, when requested, please upload a version of your CV that does not include any personal details, such as name, gender, age etc.  You should also ensure that you do not add your name at the end of the cover letter. This will help us to shortlist candidates for interview based solely on their knowledge, skills and experience.

Right to work in the UK / UK VISA Sponsorship
You must have the right to work in the UK and it is important to note that the NHF does not sponsor individuals to work in the UK.

Closing date for applications: 6 May 2024
Interview dates: 15 May 2024

Salary: £18,058.62 (£28,216.60 per annum, pro-rated)

Location: Remote, homeworking, occasional travel to London 2-3 times a year may also be required.

Contract: Permanent

Hours: Part time working 24 hours per week over 4-5 days

Closing Date: Thursday 25th of April 2024 at 11:30pm

Please note this role is being advertised as a Retail Team Administrator, however on appointment your job title will be Shop Support Team Administrator.

Do you have an understanding of administrative support processes and good practice and a real desire to develop as part of an inclusive and supportive team at one of Britain’s leading housing charities? Then join Shelter as an Administrator - Shop Support Team and you could soon be fulfilling your ambition.

About Shelter

A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation.

About the team

The Shop Support Team Administrator role sits within our Shop Support Team in the Income Generation directorate at Shelter, you will report into the Shop Support Team Manager.

About the Role

Providing comprehensive support to our Shops and Retail function is what’s required here. You’ll be the first point of contact for staff, customers and supporters and also be responsible for all aspects of the shop supplies orders process - from price checking to placing orders. And, when it comes to finance or new goods admin – like processing invoices, raising new product codes or assisting with stock takes, again we’ll count on you. Ensuring new shops have the necessary supplies and signage, maintaining till number records, updating spreadsheets and managing the shop’s online handbook – all are aspects of this interesting, varied and vital support role.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

About you

To succeed, you’ll need a background in admin, excellent communication and time management skills and a proven ability to work across a range of tasks simultaneously while maintaining strong attention to detail. You’ll also need a proactive approach, lots of initiative and a flair for solving problems, completing tasks and overcoming obstacles.

The ability to respond quickly and positively to change is important too, as is a willingness to challenge the status quo and introduce new ideas, methods or processes where appropriate. Commercially aware, customer focused and happy to work collaboratively for the good of a business, it goes without saying that you’re proficient using Microsoft Office applications such as Word and Excel, SharePoint, Outlook and the internet.

How to apply

Please click ‘Apply for Job’ below. You are required to submit a CV and a supporting statement with responses to the points in the ‘About you’ section of the job description, of no more than 350 words per point.

• We prioritise diversity and have an inclusive and open mindset

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

To find out more about the role and the benefits of working for Shelter please visit our website. Apply to be part of our team and be the change you want to see in society.

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

We're looking for an experienced, proactive and resourceful Repairs Maintenance Manager located at our Head Office in Caledonian Road, Islington.

£45,000.00 per annum, working 35 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.

Want to feel like you have an exciting future? You'll feel at home here.

Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

This role requires a valid Right to Work for the UK as Look Ahead are not a sponsoring organisation.

Look Ahead Care and Support own and manage a mixed portfolio of properties across London and the Home Counties. The organisation accommodates customers with a range of support needs. The Repairs Manager will work as part of the Property Services team. Assuming day-to-day responsibility for the oversight and coordination of all repair and maintenance activities across all tenures (Supported, Unsupported, Intermediate and Market Rent).
Responsible for working collaboratively with the Customer Contact Centre to facilitate the timely and efficient completion of repairs and maintenance tasks in accordance with established standards and regulatory requirements. Offering technical expertise, whilst being a lead escalation for Contractor Management and Commercial Meetings.

What you'll do:

Instigate Orders
Authorise orders and approve variation price works from agreed SoR's. Offer technical support to Customer Contact Centre to ensure that works are value for money. Promptly instruct contractor and confirm agreed timescale. Liaise with scheme mangers as necessary.

Order Approvals
Approve and review high value orders, variations, and completed works prior to invoice.

Quality Assurance
Lead on all areas of quality assurance including sharing site visit responsibility with Property Inspector. Manage requests for pre inspections and post inspections with Property Inspector. Lead on Damp and Mould quality inspections and follow up reports. Communicate inspection KPIs to key stakeholders.

Works Delivery
Ensure that all works are completed within agreed time frame work and that this is accurately monitored through weekly WIP reports.

Contractor Management
Ensure strict adherence to Contractor code of conduct and agreed SLAs. Lead contract progress meetings to manage performance.

Complaint and Query Lead
Manage all complaints responses related to repairs from inception and act as escalation point for repairs and void teams.

For full job details please visit our website

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

What you'll bring:

Commitment to Value for Money and Quality Standards.
Can-do attitude.
Approachable and open behaviour.
Highly organised, can work with clear time frames and good attention to detail.

Essential:

A demonstrable commitment to deliver exceptional customer service.

Ability to promote best practice in Repairs, Voids and Asset management.

Experience of specifying Repairs and void works.

Experience gained from within a building/construction environment, with knowledge of regulations in Health & Safety; Repairs & Maintenance.

Excellent communication skills (both written and verbal) with a proven ability to influence and gain credibility with senior stakeholders and customers.

Undertake regular CPD (Continuing Personal Development) in construction related subjects.

Strong IT Skills - Microsoft Office - minimum Intermediate level.

Perform any other duties as may be reasonably requested by your line manager.

Desirable:

An HND or equivalent in construction or building studies.

A Full UK Driving Licence.

Knowledge of construction techniques.

Knowledge of building standards regulatory requirements in relation to repairs and maintenance.

Demonstrable knowledge of construction Health and Safety regulations.

Working knowledge of NHF Schedule of Rates (SOR's)

About us:

Look Ahead is a dynamic, leading, not-for-profit care and support provider in London and the South East. As an organisation we deliver over 110 services, providing support to around 7000 customers each year. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us. Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment. If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role. We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date. We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

The vacancy

What we’re looking for:

• Are you able to work with limited supervision and demonstrate initiative? 
• Are you able to develop networks and create a positive profile of the service?
• Do you have extensive knowledge of Welfare Benefits?

If so, this role is perfect for you!

Here at Peabody, we have an opportunity for a Specialist Housing Support Worker to join on a Permanent basis in and around Southend. 

A bit about the role:

As an Specialist Housing Support Worker you will deliver high quality and effective support services based at a Complex Needs hostel.  You will provide assertive Outreach support to encourage people who have been traditionally hard to engage with to access treatment, health and accommodation services and to support individuals in gaining information that enables them to make informed choices about their lives and to better manage their emotional and personal wellbeing. The service promotes the independence, wellbeing and inclusion of customers whilst complying with Peabody’s policies and procedures and the principles of good practice.

• You will provide support and advice in relation to housing and homelessness issues, benefit claims and advice, building skills to manage debts and budgeting, accessing community support groups, health and wellbeing services.
• You will promote the independence, wellbeing and inclusion of customers whilst complying with Peabody’s policies and procedures and the principles of good practice.
• You will engage with and encourage people who have been traditionally hard to engage into treatment, health and accommodation services and to support individuals in gaining adequate information that enables them to make informed choices about their lives and also to better manage their emotional and personal wellbeing.

The service operates Monday to Sunday and the possible shifts are: 7am - 3pm, 9am - 5pm, 1pm - 9pm and 2pm - 10pm. This role also involves street outreach and will include early shifts starting at 7am and late shifts finishing at 10pm.

This role will require an Enhanced DBS check, a UK driver’s licence and access to a vehicle.

A bit about us: 

160 years after it was established, Peabody is one of the oldest not-for-profit housing associations in the UK. The Peabody Group is responsible for more than 107,000 homes, with around 220,000 residents across London and the Home Counties. We also have around 20,000 care and support customers.

Our purpose is to help people flourish, and we are getting closer to residents by taking a local approach. We are committed to delivering a responsive and easily accessible repairs service and investing in our existing homes so they are safe and well maintained. Our retrofit projects will make thousands of our homes more energy efficient.

We work with councils and communities to promote economic inclusion, tackle inequality and poverty, and prioritise wellbeing.

Here just a few of the benefits for working at Peabody:

• Up to 25 days’ annual holiday plus bank holidays
• Flexible benefits scheme, including options for Healthcare, Dental care, Critical illness cover, vouchers, technology scheme and access to a discount portal.
• 4 x Life Assurance
• Competitive salaries that are benchmarked regularly against current market rates  
• Professional development by access to "paid for" apprenticeship programs and qualifications
• Two additional paid volunteering days each year  
• Family friendly policies
• Up to 10% pension contribution matched 1:1

Are you ready to apply? 

Closing Date: 25 April 2024 

Interview Date - Week commencing 29th April.

Contract type Permanent

Weekly hours Shift Basis - Mon to Sun - Between 7am & 10pm.

PLEASE NOTE: As an employer, Peabody does not provide sponsorship as a licenced UK employer.

To be considered for the position of Specialist Housing Support Worker, please click on the ‘Apply Now’ button and submit both your CV and a bit about why we should consider you for the role.  

Peabody reserves the right to close this advert before the advertised closing date, depending on the number of applications received