Community volunteers volunteer jobs in Birkenhead, merseyside

About This Job

This job is to work with the cadet media and communications team in creating and delivering digital marketing strategy to increase awareness of the Combined Cadet Force (CCF) mainly through digital platforms including our website and social platforms with the target of increased traffic, awareness, and recruitment. It is an exciting new role with lots of opportunity for personal and professional growth in a hard-working team.

Essential Skills

· A recognised qualification or proven success in digital marketing

· Hands on marketing / communications experience

· Minimum of 1 year experience in marketing

· Knowledge of digital marketing and communications practices

· Content creation abilities

· Use of social media to achieve marketing and communications objectives

· Awareness of graphic design principles and familiarity with Illustrator, Photoshop, or other imaging / graphic design software

Please refer to the attached Job Description for further information.

Our charity

The Combined Cadet Force Association (CCFA) is a charity dedicated to the promotion of the ideals and activities of the Combined Cadet Force in schools. Together we want to ensure that every young person has the opportunity to learn new skills, build confidence and be inspired through their cadet experience.

We want to develop the youth leadership and training abilities of adult volunteers whilst also helping young people to access cadet activities through fundraising, grant-making, developing new resources and direct support.

We strongly believe that everyone benefits when you help young people to develop their character and values through activities that stretch and mature them. We also know that when young people engage with others at a range of levels in their communities it builds confidence and improves empathy for other’s lives.

Who we are

You will enjoy being part of our small team who work very happily together. By joining CCFA you will help us to reach more young people and make a greater difference and we look forward to working with you. We actively promote and encourage you to explore ideas that improve all aspects of the charity’s work in pursuit of its charitable aims.

The charities are proud of our diverse teams, with people on different working patterns, from different backgrounds and at different life-stages. Our experience has taught us that having people with different perspectives and different lived experiences leads to better outcomes for our beneficiaries. If you are wondering if our organisation is for someone like you, the answer is yes! Please apply and explain how you, your experience, your talent and your potential are the right fit for this role.

What we can offer you

In addition to your salary, we offer all staff:

· Flexible working arrangements (you agree a working pattern with your line manager).

· The ability to work both from home and from our Aldershot office.

· Personal Accident Insurance, including loss of earnings cover and death benefit.

· 15 days of sick pay in any 12-month period (after 12 months employment - pro-rata for part time staff).

· A contributory pension scheme (you contribute at least 5% and we will contribute 10%).

· Good leave allowances (which are offered pro-rata for part time staff):

o 20 days annual leave plus Bank Holidays.

o Additional privilege leave, on set days each year, such as between Christmas and New Year.

o An additional five days of volunteering leave.

· Support for qualifications and personal development.

· Employee Assistance Programme.

· Season ticket loan.

· Railcard (if you are eligible)

· A caring and supportive team environment.

How to apply

Please send a CV and Cover letter that details how you meet the requirements of the job description by 2359hrs by Sunday 14th June 2026.

Interviews will be held in person during the week commencing Monday 29th June 2026.

While AI tools can be beneficial, we value the personal touch and authenticity in job applications. We encourage you to highlight your unique experience, knowledge, skills, and abilities, ensuring all information is accurate. Please use AI tools responsibly and with integrity throughout the application and selection process.

Please note that as a charity dedicated to improving the lives of young people, we require staff to make a declaration about any relevant convictions, undergo a Disclosure and Barring Service check, Right to Work check and a Baseline Personnel Security Standard (BPSS) check (one of the requirements being that applicants must have been resident in the UK for 3 years). In addition, we will follow up references.

Please be advised that this position may close earlier than the stated deadline if a sufficient number of high-quality applications are received. To ensure your application is considered, we strongly recommend submitting it as soon as possible. Candidates will be notified of the next stage in the recruitment process if they are shortlisted.

Team: Community & Events 

Location: Homebased living in Scotland, North-East England or Yorkshire

Work pattern: 35 hours per week, flexible working options available and welcomed 

Salary: Up to £44,289.75 per annum 

Contract: Fixed term until 1st June 2027 

We are the UK’s largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them. 

Will you join us and make life better for cats? 

Responsibilities of our Community Fundraising Hub Manager: 

The Community Fundraising Hub Manager will manage and drive forward the delivery, growth and reach of community fundraising in a defined geographical location. The successful candidate will take ownership and responsibility for the development and delivery of a local fundraising strategy in line with the organisations broader income generation objectives.

About the Community & Events team: 

• We sit within the Marketing & Income Generation directorate

• The National Community Fundraising team at Cats Protection has recently gone through transformative change, implementing a new community hub structure in six regions across the UK. Leading and enabling community led fundraising in their area, they raise circa £3.5million income per year, making a significant contribution to Cats Protection’s work to make life better for cats. 

What we’re looking for in our Community Fundraising Hub Manager: 

• Lives in Scotland, North-East England or Yorkshire 

• Significant and extensive experience in Community Fundraising

• Line management experience with track record of developing individuals and leading a team

• Direct experience of working with volunteers

• Experience of producing reports and analysis of activity against KPIs 

What we can offer you: 

• range of health benefits 

• 26 days’ annual leave plus bank holidays, increasing with length of service 

• Salary Finance, which empowers you to take control of your financial wellbeing 

• and much more, which you can learn about

Interested? Here’s how to apply: 

• Application closing date: 20th May 2026 

• Virtual interview date: 29th May 2026 

Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to. 

If you’re enthusiastic about this opportunity but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable.You may be just the right candidate.

If successful, your recruitment journey will include: 

1. Anonymised application form 

2. Virtual interview via Microsoft Teams 

Please note, the process may change slightly dependent on application numbers. We will inform you of any relevant changes. 

Please emailif you require any adjustments to be made for you to complete your application or to participate in the recruitment journey 

Chapter One is a dynamic, growing charity with a vision of a world in which all children have the literacy skills needed to thrive. Our mission is to close the reading gap by providing children with one-to-one support at the time they need it most. 

Our unique Online Reading Volunteer programme currently supports around 3,600 children a year. It pairs disadvantaged, struggling five to eight-year old (KS1) readers with reading support volunteers who come from over 170 local and national businesses. The volunteer ask is very focused: readers commit 30 minutes a week to read with a child using a bespoke digital platform for an entire academic year. The results are transformative, boosting children's reading confidence and ability. 

Our Volunteer Engagement Department, which the Volunteer Support Assistant role will be part of, ensures that volunteers have everything that they need to make a success of their reading sessions with pupils. 

For more information about our programmes please visit our website. Please also take some time to visit our social media channels and watch our videos.

About the role:

Please read the attached Job Description PDF.

The required start date is Monday 3rd August 2026. This is a part-time role of 20 hours per week, working 4 hours per day, Monday to Friday. The set working hours are 10:00 - 14:00. Please note that the start date and hours are fixed in line with business needs and cannot be adjusted.

This role is subject to an Enhanced DBS check, and the post-holder must be permanently based in the UK at the time of applying and for the duration of their employment. All Chapter One employees must attend quarterly in-person staff meetings held in various locations across the UK (all expenses covered); attendance and participation is mandatory.

Applying for the role:

Please do not send any applications or correspondence via the Chapter One website. If you’d like to ask anything about the role, you’ll have the chance to do so if you progress to the next stage.

Please read the attached Job Description PDF, and write a cover letter. Your cover letter should:

• Clearly outline your suitability for this role, paying attention to the essential qualities listed within the attached Job Description PDF, and how you can apply these to the main duties of the role.

• Show your interest and understanding of Chapter One.

Any applications without a cover letter will be discarded.

As part of your application, you will be asked some questions designed to allow you to showcase key skills required for this role. Please spend up to 30 minutes on this part of your application, and please read all questions carefully.

Please note that, due to the high volume of applications we expect to receive, we’re unfortunately unable to provide individual feedback to applicants who are not shortlisted at the first stage

Deadline for applications: 

23:30 on Sunday 31st May 2026. No applications will be accepted after this time. We will actively review applications throughout the period of the advertisement. We encourage early applicants as we reserve the right to bring the closing date forward if this is deemed necessary due to volume of applicants.

Next steps:

During shortlisting, your CV, cover letter and answers to the application questions will be reviewed together by senior members of the Volunteer Support Team. If successful, the next stage will be an interview via a video call. There will be at least one further stage after this. Whether successful or unsuccessful, all applicants will be contacted as soon as we are able to. Please monitor your junk/spam email folder regularly, we make contact from the Charity Job website directly and often these emails are detected as spam. 

Chapter One is an Equal Opportunity Employer. We value and celebrate diversity in backgrounds and experience and are deliberate about the kind of inclusive teams we are building. Literacy is a universal concern, and we need people from all backgrounds to maximise our innovation, creativity and impact. We especially welcome applications from persons who have experienced disadvantage and/or from those who are of Black, Asian and Minority Ethnic communities who are currently underrepresented in the organisation.

Senior Events and Community Fundraising Officer  

Salary: Band C, £32,106 - £38,460 (depending on experience) 

Hours: 35 per week with the option to work a compressed 9 day fortnight. Other types of flexible working would be considered. 

Contract: Permanent 

Location: Home based, with occasional travel to London area for team meetings and nationally to attend fundraising events and meet supporters

Reports to: Individual Giving Manager

Applicants must be UK-based and hold the right to work in the UK 

We’re looking for an enthusiastic, proactive community and events fundraiser with great project management and relationship building skills. You’ll be responsible for leading on a varied portfolio of fundraising activity, identifying new supporters, stewarding existing supporters and delivering community fundraising products and campaigns. 

Events and Community Fundraising is an established income stream at Breast Cancer UK but we know there is potential to grow, so we’re investing in proactively developing the area. This role is an opportunity for a talented fundraiser - with at least three years of experience working in Challenge Events and/or Community Fundraising and a strong track record of delivering results – to take a lead on these income streams and build something amazing. You’ll need a strong understanding of how to deliver excellent supporter experiences, and the ability to spot trends and opportunities aligned with our audiences and our brand, and capitalise on them. 

You will have opportunities to expand your skills and expertise and really own your area, as part of a small but mighty fundraising team. If you are highly motivated, collaborative, love building relationships and working as part of a friendly and supportive team, we want to hear from you!

What do we do? 

In the UK today, around 59,000 women and 420 men are diagnosed with breast cancer every year. 1 in 7 women will develop the disease at some point in their lives. 

But we believe in a future where fewer people have to face this devastating disease - because we know that at least 30% of breast cancer cases are preventable. 

By making changes to modifiable lifestyle and environmental risk factors, we can drive cases down. Our focus on prevention is unique - we are shining a light on the changes we can make at an individual and societal level to prevent breast cancer.

To achieve this, we: 

• Deliver an education programme - empowering individuals with trustworthy, science-backed information and guidance to help them understand and reduce their risk. 
• Fund research into the causes of breast cancer —while significant progress has been made in improving survival rates through new treatments, we are dedicated to ensuring fewer people ever receive a diagnosis.
• Run campaigns - to increase public understanding of the risk factors for breast cancer, such as Endocrine Disrupting Chemicals, and to influence policy-makers and industry, to protect consumers and provide safer alternatives. 

Not all breast cancers can be avoided, but we need a united movement for prevention, to tackle this devastating disease head on. We believe that everyone in society should be able to do something about breast cancer before it happens.

Why join us? 

• To be part of a fantastic supportive team. 
• Work for an organisation that values a positive and inclusive culture. 
• Fully remote working. 
• Competitive salary of £32,106 - £38,460 PA (depending on experience) 
• 29.5 Days Annual Leave Plus Bank Holidays. 
• Option for full time colleagues to compress hours and work a 9 day fortnight. 
• Healthcare cover and employee assistance programme. 
• Enhanced Sickness, Maternity and Paternity pay. 
• Great supportive culture with generous professional training and development programmes. 
• For full details see our website

How to apply 

The closing date for applications is Monday 1st June at 9am.

To apply for this position please complete the application form and a Equality and Diversity monitoring Form found on our website  The full Job Description can be found in the Recruitment Pack 

Interviews 

First round interviews will be held virtually w/c 8th June

We anticipate holding a second round w/c 15th June 

For further information on the charity see our website   

At Breast Cancer UK, we're dedicated to being a caring and welcoming place, where everyone feels supported and employees feel like they belong. Our aim is to create an inclusive culture where our employees can reach their full potential, without prejudice and discrimination. We value respect, understanding, and the richness that diversity brings. We welcome applications from candidates of all backgrounds, identities and abilities.  

About the role

Sitting within the Community & Events Team, and more broadly the Income & Engagement Department, the Community Fundraising Officer plays a vital role in supporting the long-term growth, development, and delivery of Sands’ community fundraising activities.

This is a new role at Sands, and it is an exciting time to join our growing team. This role will support acquisition activity, national campaign delivery and provide outstanding stewardship to fundraisers, community group and Sands groups, maximising their fundraising efforts and strengthening their relationship to Sands. You will also support the development of Sands regional fundraising approach, providing operational and administrative support to the Community Fundraising Manager.

The role is key to enabling the scaling of national community campaigns, enhancing supporter led fundraising activity, delivering high quality supporter stewardship, and supporting the future development of Sands’ emerging regional fundraising model.

Main Responsibilities

Community Fundraising Delivery & Growth

• Working with the Community Fundraising Manager, develop and deliver a community fundraising strategy for both new and existing activities.
• Support and assist with the delivery of Sands' community fundraising portfolio, ensuring activities are monitored and excellent supporter experience is given so to maximise impact and growth of each product.
• Provide operational and administrative support across the community fundraising pipeline, including, building web pages and ad campaigns, managing enquiries, recording activity on the database, drafting communication and creating e comms.
• Support the implementation of Sands’ regional fundraising model over the next strategy period, working with internal teams to establish ways of working, build best practice and, to identify opportunities for local engagement and increased income.

Supporter Stewardship & Relationship Management

• Deliver high quality, personalised stewardship for supporter led community fundraisers, community groups, schools, clubs and societies, ensuring supporters feel valued, inspired and supported throughout their fundraising efforts.
• Maintain regular communication with supporters via email, phone, and social platforms, ensuring prompt responses, clear guidance and automating where appropriate to improve efficiency.
• Provide proactive stewardship to high potential fundraisers and groups, helping them reach and exceed their targets.
• Work in collaboration with the Supporter Care Team to ensure seamless supporter journeys and continuity of communication.
• Work in collaboration with the Volunteering Team to support Sands Volunteer Groups with their local fundraising activities.
• Review and implement a tiered thanking model, ensuring fundraisers of all levels are thanked appropriately and in a timely manner.

Marketing & Engagement

• Support the Community Fundraising Manager with the delivery of marketing activities for supporter led community fundraising.
• Assist with the development of marketing materials and ads for supporter led community fundraising, seasonal campaigns, and national challenges.
• Work with the Engagement Team to update and maintain the “Fundraise for Us” section of Sands’ website, ensuring content is inspiring, accurate and up to date.
• Gather case studies, stories and impact examples to support promotional activity and supporter motivation.
• Capture and create content for email and social media.
• Work with external agencies and provide admin support to maximise impact and capture learnings.

Administration, Data & Reporting

• Maintain accurate supporter records in the CRM, ensuring all relevant information is captured and updated in a timely manner.
• Support data insight and reporting processes, enabling effective measurement and optimisation of community fundraising activity.
• Prepare basic reports, summaries, supporter lists and stewardship logs.
• Manage logistical tasks relating to fundraising packs, stewardship materials and fundraising products.
• Ensure all activity complies with fundraising regulation, governance standards and Sands’ policies.

Cross Team Collaboration

• Work closely with the Community Fundraising Manager, Supporter Care Officers, Engagement Team, Events Team and Community & Volunteering Team to ensure joined up supporter experience across Sands.
• Support the wider fundraising programme during peak activity periods—including Baby Loss Awareness Week, Say their Name Day, Winter campaigns, and regional events—by assisting with supporter enquiries, content collation and campaign delivery.
• Attend Sands events, supporter activities and external meetings where required, occasionally outside of normal working hours.

General Responsibilities

• Be an active member of the Community & Events Team and Income & Engagement Department, collaborating with colleagues to optimise performance across all fundraising areas.
• Demonstrate flexibility and a willingness to adapt within a fast growing, evolving fundraising function.
• Take part in monthly 1:1s, annual appraisals, and personal development reviews.
• Undertake all mandatory training and abide by Sands’ organisational policies.
• Represent Sands professionally at internal and external events and meetings.

Person Specification

Skills & Experience

• Experience in a fundraising, events, community engagement, customer service or administrative role (charity sector experience advantageous).
• Excellent interpersonal skills, with the ability to build rapport and communicate empathetically with supporters.
• Strong organisational skills, with the ability to manage multiple tasks, prioritise effectively and meet deadlines.
• Ability to write clear, engaging supporter communications.
• Comfortable using CRM systems, databases and digital platforms.
• Creative thinker with the ability to contribute ideas for campaigns and supporter engagement.
• A passion for supporter led fundraising and an understanding of the motivations of community fundraisers.

About Action Duchenne 
Action Duchenne supports, empowers and equips every DMD community in their journey from diagnosis and beyond.

Duchenne Muscular Dystrophy (DMD) is a muscle wasting condition for which there is no cure, but we journey alongside communities to empower them and provide information for them to make informed decisions. Action Duchenne has a team of passionate, supportive staff who are keen to do more for families living with Duchenne and has a number of staff with direct lived experience. 

At Action Duchenne, values are more than words—they shape how we work and interact every day. For this role, we are looking for a team member who can reflect our values: 

• Supportive – Actively assist colleagues and stakeholders, fostering a culture of collaboration and reliability. 

• Empathetic – Approach challenges with understanding, considering the impact on people internally and externally. 

• Respectful – Ensure all communications and decisions uphold dignity and fairness, especially when handling sensitive matters. 

• Community Focused – Make decisions that strengthen our community, ensuring all activity supports inclusive engagement and shared purpose. 

• Inclusive – Promote accessibility and equity, ensuring everyone feels valued and heard. 

The Events Officer will embody these values in every aspect of planning, delivering and evaluating events. 

What we offer: 

• 24-hour confidential Employee Assistance helpline 

• Private health insurance 

• Flexible hours 

• 5% employer pension contribution 

Main Purpose of the Role 
This new role aims to support the design, coordination and delivery of Action Duchenne’s events portfolio, including the Annual Community Summit, regional meetups, workshops, and online events. The role will ensure smooth operational delivery, high‑ quality participant experiences, accessible information, and effective logistics‑ and supplier coordination. 

This role contributes directly to our organisational impact by ensuring families, young people, professionals and partners have access to engaging, supportive and well managed events. This is a brilliant opportunity for someone who enjoys a challenge, is incredibly organised with excellent project management skills, close attention to detail, creativity and a passion for supporting every DMD community. 

 Specific Tasks 

1. Event Coordination and Logistics 

• Support the planning and delivery of the Annual Community Summit, working closely with the Chief Scientific Officer, Director of Fundraising and Communications, and wider team. 

• Coordinate logistics for in‑person and online events, including venue liaison, catering, accessibility arrangements, equipment, travel, accommodation and schedules. 

• Ensure event details are accurately published and updated across relevant platforms (website, CRM, communications channels). 

• Manage registration processes for all events and ensure attendees receive timely, accurate joining information. 

• Support the organisation of regional meet‑ups and workshops, ensuring venues, facilitators and resources are in place. 

2. Administration and Operational Delivery 

• Maintain clear and accurate administrative systems, including event checklists, timelines, risk assessments and evaluation forms. 

• Track planned expenditure and ensure costs align with budgets, escalating issues where necessary. 

• Prepare and maintain event collateral (slides, handouts, resources, signage), ensuring accessibility and brand consistency. 

• Provide administrative and practical support during events (both online and in person), including setting up webinar sessions and coordinating pre and post event meetings internally. 

3. Stakeholder and Supplier Management 

• Liaise with venues, suppliers, speakers, exhibitors and partners to ensure high quality event delivery. 

• Develop positive working relationships with internal colleagues to ensure a joined-up programme across support, communications and scientific teams. 

• Provide excellent customer service to participants, responding promptly and sensitively to enquiries, access requirements and logistical questions. 

4. Community and Engagement Support 

• Collaborate with Support Team colleagues to ensure events reflect community needs and priorities. 

• Support the promotion of events through the Communications Officer, ensuring timely provision of copy, event information and updates. 

• Encourage and support attendance from families, young people, professionals and community partners. 

5. Data Management, Monitoring and Evaluation 

• Ensure accurate data entry in CRM systems (eTapestry or similar) for attendee lists, engagement tracking and follow up actions. 

• Collect and analyse feedback, producing short evaluation summaries to inform future planning. 

• Track attendance, trends and logistical improvements, contributing to quarterly reporting. 

6. Risk, Compliance and Quality Assurance 

• Support event risk assessments and ensure compliance with safeguarding, accessibility and GDPR guidance. 

• Ensure that content and delivery meet Action Duchenne’s quality standards and reflect the needs of families affected by Duchenne. 

NB This is not an exhaustive list, the role holder will be asked to carry out additional tasks as required for the Team’s successful service delivery. Such tasks will always be reasonable and broadly in line with current knowledge levels and skill sets. 

Key Performance Indicators (KPIs) 

• Event logistics prepared within agreed timelines 

• Accurate event information published and updated within required timeframes 

• Participant satisfaction and engagement measured through surveys 

• Conference and event attendance targets met 

• CRM data entry completed within 2 working days of events 

• Budget expenditure tracked monthly with minimal variance 

• Effective delivery of regional and online events aligned with pre-agreed schedule 

Person Specification 

Knowledge & Experience 

Essential

• Experience organising in person events from start to finish for over 300 attendees. 

• Experience liaising with suppliers, venues and speakers. 

• Experience with CRM/data entry, with close attention to detail. 

• Experience organising and hosting remote events. 

• Understanding of hybrid events. 

Desirable

• Experience in the charity sector. 

• Knowledge of Duchenne or similar life-limiting conditions. 

Skills & Abilities 

Essential

• Strong interpersonal skills, with the ability to build trust, motivate teams and develop positive relationships with beneficiaries, staff, volunteers and external partners. 

• Understanding of the importance of safeguarding around events. 

• Exceptional communication skills. 

• Excellent organisational and time management skills, with the ability to manage competing priorities and meet deadlines. 

• Analytical and data literate, able to interpret performance data, identify trends, and use insight to drive improvement. 

• Skilled in problem solving, with a proactive, solutions focused approach. 

• Ability to be assertive while maintaining empathy, particularly when supporting teams dealing with emotionally complex situations. 

• Digital proficiency including Microsoft Office, CRM systems and digital communication tools. 

Attributes 

Essential

• Emotionally intelligent, reflective and able to manage sensitive issues with empathy and professionalism. 

• Values driven, compassionate and committed to improving the lives of individuals and families affected by long term or life-limiting conditions. 

• Resilient and adaptable, able to navigate complexity. 

• Creative, dynamic and innovative, with the ability to take ideas from concept to delivery. 

• Demonstrable commitment to equity, diversity and inclusion. 

• Personally, and professionally, responsible with high standards of integrity and accountability. 

• A sense of humour and the ability to bring warmth and humanity to the role. 

Closing date: 25 May 2026 at 9am, with first round, online interviews aiming to take place in week commencing 8th June. 

About Bipolar UK

Bipolar UK is the only national charity dedicated to supporting people affected by bipolar — including individuals, carers, families and loved ones. Over one million people in the UK live with bipolar disorder, yet many experience symptoms for years before receiving an accurate diagnosis.

We are entering an exciting new phase following the launch of our co-produced three-year strategy (2026–2029). Over the coming years, we will reach more people than ever before, expand access to self-management support, and build understanding of bipolar across workplaces, services and communities.

At the heart of our work is the belief that people affected by bipolar are the experts in their own lives. We are committed to equity, diversity and inclusion, and to ensuring our services are accessible, culturally responsive and shaped by lived experience.

 Purpose:  The Peer Support Officer role will work within Bipolar UK’s Peer Support Line team to support our community through telephone and email support across the UK.

The role involves using your skills and knowledge to support people affected by bipolar disorder with support requests and providing information and signposting to people via email and telephone. The successful applicant will also manage service reports in Salesforce, report back regularly to the management team, as well as developing links with other mental health services or appropriate agencies.

Though Bipolar UK does not offer Crisis Support, the successful applicant may have to direct members of our community experiencing a crisis to relevant services and will also be responsible for recognising and reporting Safeguarding incidents within the bounds of Bipolar UK’s Safeguarding Policies.

The position requires good personal interaction and the ability to empathise with service users while remaining calm and considered in sometimes difficult situations.  This is a varied and hands on role and we are looking for someone with good communication (verbal and written) along with good organisational skills. Bipolar UK will offer the successful applicant regular support and engagement with the team, as well as reflective practice sessions throughout their service with the charity.

The Peer Support Officer reports to the Services Manager who manages this service. This will be a home-based role with occasional travel, such as team days/meetings/training.

Why join us?

This is an opportunity to provide practical, non-clinical information and peer support to our community, including family and loved ones. Our Peer Support Line is often a first point of contact, offering a listening ear, helping to reduce isolation, and signposting people to relevant information, services, research and campaigns.

You will join a team of highly skilled colleagues who share the same passion to support our community in a safe and appropriate way.

Specific Responsibilities

• Act as an initial point of contact with the charity for all enquiries about our services
• Act as an initial point of contact for all people affected by bipolar disorder seeking support, information and signposting
• Direct enquiries for Bipolar UK’s additional services, including understanding Bipolar UK’s specific resources and training opportunities for workplaces and connections for research
• Build and maintain relationships with existing volunteers and with volunteers expressing interest in supporting Bipolar UK
• Ensure that all service provided by both the postholder complies operationally with Bipolar UK policies and procedures, including safeguarding and data protection postholder must handle personal/special category data confidentially and in line with policy/UK GDPR
• Contribute to the development and delivery of new formats of peer support in a spirit of co-production
• Ability to work flexibly and responsively, responding to urgent requirements
• To ensure that all support information and signposting options are kept up to date
• To complete all support records in a timely manner
• Reporting all Safeguarding concerns and crisis incidents in line with Bipolar UK’s relevant policies
• To work with community mental health teams and other interested stakeholders to promote the services of the charity
• To act as an advocate for Bipolar UK within your work
• Willing to travel within the UK as deemed appropriate by the organisation, reasonable adjustments are available.
• Other duties deemed appropriate by the Chief Executive to assist in achieving the aims and objectives of the charity

 Person Specification

The successful candidate will have:

• Understanding of lived experience and peer support
• Ability to work as part of a team and individually using own initiative
• An understanding and awareness of safeguarding
• Ability to work autonomously and at times remotely from line manager
• Experience of data collection and monitoring
• Excellent communication skills
• Excellent organisational skills
• Be competent in the use of Microsoft 365 products including Outlook and other Microsoft Office programmes
• Experience of delivering peer support in paid employment or as a volunteer

Our Commitment to Equality, Diversity & Inclusion

Bipolar UK is an equal opportunities organisation. We warmly welcome applications from people of all backgrounds and particularly encourage applications from people with lived experience of bipolar or other mental health conditions, people from under‑represented communities, and those whose voices are less often heard in mental health spaces.

All recruitment decisions are based solely on skills, experience and suitability for the role.

Data Protection

Any personal information you provide will be handled securely and used only for recruitment purposes, in line with UK data protection legislation.

Safeguarding

All employees are expected to work in line with Bipolar UK’s safeguarding policies, ensuring safe, respectful and empowering environments for everyone we work with.

The successful candidate will likely have:

• Experience of partnership working with statutory and third sector organisations
• Lived or professional experience supporting people affected by bipolar, or severe mental health conditions.

How to Apply

Bipolar UK operate a blind recruitment practice and advertise our roles via CharityJob.

Please submit your CV online to CharityJob with a covering letter (maximum two A4 pages). Your cover letter should clearly demonstrate how your experience meets the person specification and explains your motivation for working with Bipolar UK

Closing date is 9am on Monday 25 May 2026.

Salary: £35,668 – £39,005 pro rata
Hours: Part-time (21 hours per week)
Contract: Permanent
Location: Home-based (with regular travel across Brentwood Diocese)

About the role

CAFOD is looking for a Community Participation Coordinator to grow engagement across the Catholic community in Brentwood Diocese.

You’ll inspire and support volunteers, build strong relationships with parishes and clergy, and increase participation in CAFOD’s work to tackle poverty and injustice.

Working as part of a regional team, you’ll help deliver plans that drive volunteer engagement, fundraising, and community action.

Key responsibilities

• Deliver participation plans across Brentwood Diocese
• Recruit, support, and retain volunteers
• Build relationships with clergy and key diocesan stakeholders
• Support fundraising, campaigns, and community engagement
• Monitor activity and adapt plans based on insights

About you

• Experience working with and managing volunteers
• Strong relationship-building and communication skills
• Organised, proactive, and able to work independently
• Comfortable using data to track and improve performance
• Committed to the value of volunteering and social justice

Additional information

• Home-based with significant travel (access to a car required)
• Some evening/weekend work (TOIL provided)
• Part of a flexible regional team (occasional wider travel) 

The full job description is available on CAFOD's careers page 

CAFOD is a welcoming, supportive workplace committed to a safe, inclusive culture where everyone is respected. CAFOD will make reasonable adjustments at every stage of the recruitment process to ensure candidates with disabilities or individual needs are fully supported. 

Safeguarding for Children and Vulnerable Adults

CAFOD recognises the personal dignity and rights of children and vulnerable adults, towards whom it has a special responsibility and a duty of care and respect.  CAFOD, and all its staff and volunteers, undertake to do all in our power to create a safe environment for children, young people and vulnerable adults and to prevent their physical, sexual or emotional abuse.  CAFOD is committed to acting at all times in the best interests of children and vulnerable adults, seeing these interests as paramount.  Any candidate offered a job with CAFOD will be expected to adhere to CAFOD’s Safeguarding policy and sign CAFOD’s Code of Behaviour as an appendix to their contract of employment and agree to conduct themselves in accordance with the provisions of these documents. This post involves contact with children and young people and applicants will be subject to specific checks related to safeguarding issues. The post holder is required to present or obtain a Disclosure from the DBS (Disclosure & Barring Service). 

All offers of employment will be subject to satisfactory references, and appropriate screening checks can include criminal records and terrorism finance checks. CAFOD also participates in the Inter Agency Misconduct Disclosure Scheme. In line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms their understanding of, and consent to, these recruitment procedures. 

National sight loss charity, Retina UK is currently recruiting for a personable, motivated Senior Research Coordinator with experience in communicating science to a lay audience, who is educated to degree level in a biomedical or clinical science, and has excellent presentation and planning skills.

Key responsibilities will include ensuring effective communication of research into inherited sight loss, including the projects we fund, to our community, fundraisers, supporters and staff and measuring the impact of our research programme.

Role Purpose

Responsible for helping to ensure the effective delivery of the Regional Fundraising strategy in relation to generating sustainable income from third parties and campaigns. You will primarily focus on recruiting support from community groups and associations, businesses and individuals across the South as well as supporting the growth and diversity of the challenge events portfolio.

You will plan, market, deliver and grow your portfolio ensuring all objectives, financial and non-financial are achieved, with an active focus on cost-effective ideas, growth and contingency plans.

Working closely with our service delivery teams across the UK to develop fundraising lead networks, building a robust and community driven income pipeline. You will build powerful, local relationships across your region, and ensure every supporter has an exceptional fundraising experience.

Main Responsibilities

• Support the development and implementation of a fundraising plan to maximise income generation across the designated area, in line with the overall fundraising strategy.
• Build knowledge of Child Bereavement UK supporters in the area and develop a community of supporters who have a tangible relationship with our work.
• Build relationships with individual supporters, community organisations, faith groups, schools and education facilities, regional corporates and challenge event participants.
• Contribute to the development of annual income and expenditure budgets, monitoring results and contributing to regular reforecasts, mitigation and contingency planning to ensure budget is achieved.
• Attract new support and nurture and develop existing support by providing excellent stewardship to maximise supporter journey, value and retention and in-turn income.
• Work alongside the Head of Regional Fundraising and Challenge Event team to develop and promote successful and engaging off-the-shelf fundraising initiatives, campaigns, and challenge events to engage and encourage potential supporters, using research to spot trends and popular initiatives.
• Work collaboratively with the Challenge Event team and Communications team to develop and implement marketing and social media plans for all events/activities.
• Analyse the potential risks and benefits of fundraising events/activities considering risk, time/cost ratios, and overall ROI, to focus effort accordingly.
• Ensure all associated activities are compliant with charity law, regulatory requirements, and best practice, including Data Protection Act and GDPR.
• Develop and follow processes and systems to ensure the effective management of all relevant information, including maintaining and assuming responsibility for accurate information on the charity’s Sales Force database and the community section of the website.
• Work with the Head of Regional Fundraising to recruit Fundraising Committees across the region.
• Support with the recruitment of Community Ambassadors.

All Staff

• Contribute to the vision and mission of Child Bereavement UK; whilst embedding the values into your daily work activities.
• Promote equality of opportunity and diversity in accordance with Child Bereavement UK policy.
• Contribute to the overall success of the charity’s fundraising needs by providing case studies, attending events and adding value to the experience of our supporters as required.
• Contribute to the brand and reach of the charity by working alongside our Marketing & Communications Team when relevant press opportunities arise or when required for social media and online content (including the use of photography).
• Work to objectives, targets and work plans agreed with your line manager.
• Undertake specific projects and other ad hoc duties agreed with your line manager, fulfilling any deadlines, reviews and reporting procedures required.
• Take an active part in the Quarterly review process and participate in training agreed with your line manager.
• Recognise and champion the lived experience of children and young people with bereavement within your work.
• Ensure the health and safety of all colleagues, volunteers and visitors in accordance with Child Bereavement UK policy.

Person Specification

Essential

• Ability to self-motivate and organise yourself to manage multiple priorities, to set and meet deadlines in order to keep projects moving forwards.
• Experience in at least one of: fundraising, sales, partnerships, business development, or community engagement.
• Confidence and experience in public speaking, both offline and online, and demonstratable ability to represent a cause to a wide range of audiences.
• Outstanding relationship-building skills and an ability to manage stakeholder relationships effectively and creatively.
• Experience of working to targets and managing budgets.
• A positive, proactive approach to problem-solving and collaboration.
• Confidence working independently and as part of a team.

Desirable

• Experience in community fundraising or charity income generation
• Experience of delivering a regional-focused role in the same geographic area
• Experience of managing and supporting volunteers.
• Familiarity with CRM systems and data management 

Recruitment Timetable

Application deadline: 27th May 2026 at midnight

First Stage Screening Interviews

You may be asked to attend a 10-minute Screening Interview on MS Teams with the Hiring Managers for the vacancy, to assess your suitability for the role. During the interview, you will be asked two skills-based questions.

Second Stage Interviews

If you are progressed to a second stage interview, you will be invited to attend a 1-hour formal interview on MS Teams with the Hiring Managers for the role. It is our policy to share the role-specific interview questions with applicants ahead of the interview, to aid their preparation. You may also be asked to complete an interview task, which will also be shared with you in advance.

Help Change the Future of Polycystic Kidney Disease Research

Patient & Public Involvement and Engagement (PPIE) Manager

PKD Charity
Remote (UK-based) | Part-time (22.5 hours / 3 days per week)
Salary: £33,000–£35,000 FTE pro rata (£19,800–£21,000 actual)

The PKD Charity is looking for an exceptional communicator and relationship-builder to lead patient involvement in groundbreaking PKD research.

This is not a standard engagement role.

You will help ensure that the voices, experiences and priorities of people living with polycystic kidney disease directly influence research, clinical studies and future healthcare decisions across the UK.

PKD affects around 70,000 people in the UK. It causes kidney failure, lifelong health complications and reduced life expectancy. There is currently no cure.

We believe research is stronger when patients are genuinely heard — not consulted as an afterthought.

That’s where you come in.

The Opportunity

As our Patient & Public Involvement and Engagement (PPIE) Manager, you’ll lead and shape involvement activity through the PKD Research Hub, working alongside patients, researchers, clinicians and partners to make research more inclusive, meaningful and impactful.

You’ll:

• Lead and support our Patient Involvement Panel
• Facilitate high-quality patient engagement and focus groups
• Work directly with researchers and industry partners
• Champion authentic lived experience in research decision-making
• Support awareness of clinical studies and research opportunities
• Create compelling patient stories and engagement content
• Help influence the future direction of PKD research in the UK

We’re Looking For Someone Who:

• Understands the power of meaningful patient involvement
• Can confidently manage relationships with patients, researchers and stakeholders
• Has experience in PPIE, health research, healthcare or the charity sector
• Is an excellent facilitator and communicator
• Brings empathy, professionalism and initiative
• Wants to make a tangible difference every single day

Experience in rare disease, kidney health or long-term conditions is welcomed but not essential.

Why Join Us?

At the PKD Charity, you’ll join a passionate national charity working to improve lives through:

• Research
• Advocacy
• Support
• Education
• Patient voice

This is a rare opportunity to shape a growing area of work with real national impact — while working flexibly as part of a supportive, mission-driven team.

What We Offer

✔ Fully remote working
✔ Flexible part-time hours (3 days / 22.5 hrs)
✔ 25 days annual leave pro rata + bank holidays
✔ Pension scheme
✔ Meaningful, purpose-driven work
✔ Opportunity to influence national research activity

Apply Now

For details on how to apply, please see the application pack.

Deadline 9am Monday 1st June. Interviews will provisionally be held online on Wednesday 10th June. However we will monitor applications on a rolling basis and may approach for interview at an earlier date. If we find the right candidate we may close the recruitment campaign at an earlier time, so we encourage you to get your applications in at the earliest opportunity.

Join us at an exciting time in our journey to improve lives through the sport of boccia and help to lead development of the most inclusive sport in England.

The Partnership and Infrastructure Manager will focus on driving participation growth within communities by working in partnership with key stakeholders, including Leisure providers, Active Partnerships, and National charities, to create inclusive and sustainable opportunities.

Purpose of the Job

 ·      To develop and expand the boccia community infrastructure, increasing access and participation.

· To build and strengthen strategic partnerships that create more opportunities for people to play boccia.

· To coordinate and deliver the implementation of Boccia England’s action plans within key place-based locations.

As Partnerships and Infrastructure Manager you will play a central part supporting the organisation and ensuring we offer great service and care to the boccia community.

We are looking for someone who can make a positive contribution to our charity and use their experience and skills to support our work. The ideal candidate will be passionate about making a real difference and bring new ideas for our processes and services.

Accountability and Objectives of the role

Strategic Focus

• Support the co-ordination and delivery of agreed operational plans and programme by providing quarterly reports on performance against the targets in the annual delivery plan, for the board and key stakeholders.
• Drive the development of boccia delivery in key regions, aligned with Sport England place-based investment priorities.
• Collect, collate and report data, insight and learning related to the delivery of the Boccia

England operational plan

• Support the implementation of the People Plan for our external workforce at a local level where identified
• Work with colleagues to secure new funding to resource the development and growth of boccia in regions.

Relationship Building  – Lead the initiation and development of a nationwide regional community boccia infrastructure model.

• Develop and manage a network of key partners to create opportunities that connect, engage, and empower physically disabled people and wider communities through a range of Boccia initiatives.
• Build and maintain strong relationships with key identified partners to ensure Boccia England maximizes the opportunities to grow the sport of boccia
• Plan, promote, and deliver engagement events such as the Big Boccia Conversation, creating opportunities for partners and stakeholders to network, share ideas, and explore ways to increase participation in Boccia and disability sport.
• Collaborate with colleagues to establish new clubs, strengthen school engagement, and ensure the sustainability of participation growth.

Programme Development

• Promote and support the delivery of Try Boccia, providing partners with the tools, resources, and guidance required to deliver inclusive Boccia sessions across a range of community settings
• Support the development of local and regional Boccia communities, building their capacity to deliver sustainable participation opportunities across clubs and Try Boccia sites.
• Deliver a roadmap of initiatives across key locations to drive participation through a range of Boccia programmes.

​Finance and Budget Management - Ensure effective processes are in place to manage and report on budgets.

• Coordinate annual budget planning and monitoring of performance against budgets.
• Effectively manage and monitor the specific budgets for participation and development programmes, with clear means of measuring progress.
• With the senior leadership team, ensure the preparation of relevant and appropriate quarterly financial reports to the Board.

EDI and Safeguarding

•  Promote and embed equality, diversity, and inclusion across all aspects of work. Ensure accessibility and inclusive practices are integrated into all working processes, creating a workplace and culture that is welcoming, equitable, and representative of all communities.
• Promote the safety, welfare, and well-being of everyone to ensure full compliance with safeguarding policies and procedures.
• Report all safeguarding concerns in line with policies and legislation.
• Foster a safe, inclusive, and protective environment for all within Boccia Englands workplace and community

General Requirements

• Manage own workload effectively.
• Be committed to continuous improvement.
• Provide excellent and timely customer service with both internal and external communications.
• Use and share knowledge and expertise to promote boccia and develop Boccia England.
• Be an advocate for Boccia England and the sport of boccia.
• support the wider Boccia England team to ensure business objectives are achieved
• Any other tasks or responsibilities as deemed appropriate by the Head of Sport and commensurate with the responsibilities of the post.

For further details of the role please access the Job Descripton by visiting the Boccia England website under the careers section.

Bipolar UK are seeking a brilliant trainer to enable us to turn knowledge into Impact.

About Bipolar UK

Bipolar UK is the only national charity dedicated to supporting people affected by bipolar — including individuals, carers, families and loved ones. Over one million people in the UK live with bipolar disorder, yet many experience symptoms for years before receiving an accurate diagnosis.

We are entering an exciting new phase following the launch of our co‑produced three‑year strategy (2026–2029). Over the coming years, we will reach more people than ever before, expand access to self‑management support, and build understanding of bipolar across workplaces, services and communities.

At the heart of our work is the belief that people affected by bipolar are the experts in their own lives. We are committed to equity, diversity and inclusion, and to ensuring our services are accessible, culturally responsive and shaped by lived experience.

Purpose of the Role

Our Trainer plays a vital role in helping people understand bipolar, reduce stigma, and build confidence to live well.

You will deliver:

• Eight‑week self‑management courses for people living with a bipolar diagnosis
• Bipolar awareness and workplace training for employers and professionals

You will also contribute to the ongoing development of training and psychoeducation, supporting our ambition to grow accredited and evidence‑informed learning programmes.

Training audiences are diverse and include individuals with lived experience, employees and managers, housing providers, community organisations, and statutory or criminal justice settings.

Through confident, compassionate and trauma‑informed facilitation, you will help create safe learning spaces, challenge stereotypes, and support greater engagement with Bipolar UK — particularly among communities who may not traditionally access mental health support.

Why join us?

This is a chance to shape how bipolar is understood across workplaces, communities and services — helping people move from diagnosis to confidence, and from stigma to understanding.

Key Responsibilities

Training Delivery

• Lead engaging, evidence‑informed bipolar awareness sessions for a wide range of audiences, delivered both online and in person.
• Deliver self‑management and psychoeducation workshops that support people affected by bipolar to live well and build confidence.
• Adapt delivery styles to meet different learning needs, levels of knowledge and lived experiences.

Content Development

• Develop, adapt and update training materials that are inclusive, accessible, trauma‑informed and culturally sensitive.
• Tailor content for different professional contexts and learning environments.
• Ensure language and materials reflect best practice in equity, diversity, inclusion and rights‑based approaches.
• Contribute to the development of training content suitable for future accreditation, including our psychoeducation programmes.

Engagement & Collaboration

• Work collaboratively with Bipolar UK staff and volunteers across the organisation.
• Build and maintain positive working relationships with external partners and stakeholders.
• Support wider organisational work to raise awareness, reduce stigma and promote understanding of bipolar.

Professional Practice & Safeguarding

• Represent Bipolar UK professionally and in line with our values, policies and safeguarding standards.
• Maintain clear professional boundaries, particularly when working in peer‑informed or lived‑experience‑led environments.
• Participate in supervision, team meetings and training to support high‑quality, reflective practice.

Person Specification

Essential

You can demonstrate:

• Significant experience delivering training, or group learning, with the ability to adapt style for different audiences.
• Confidence delivering sessions digitally, a longer-term development may include in-person, (flexibility around reasonable adjustments will be made).
• Strong awareness of mental health conditions and their impact, including bipolar disorder.
• Experience delivering self‑management, psychoeducation or wellbeing‑focused programmes.
• Have a clear understanding of equity, diversity and inclusion in learning environments.
• Ability to create and adapt accessible, inclusive training materials.
• Experience training professionals at varying levels of seniority.
• Excellent communication and relationship‑building skills.
• Maintain accurate records of delivery, attendance and outcomes
• Gather participant feedback and contribute to continuous improvement of course materials and delivery methods
• Maintain excellent records throughout course delivery, whilst ensuring feedback and course evaluations are completed and developed.
• Confident user of Microsoft Office and willing to learn new software as required.
• Understanding/adherence to confidentiality/GDPR and also safeguarding policies and willing to undertake training as role requires.
• Co-ordinate promotion, scheduling, delivery and follow-up working close with colleagues in Services, Fundraising and Comms.
• Work with colleagues in Fundraising to further develop the Workplace Friendly Scheme
• Represent the charity professionally with external partners, employers and commissioners

 Desirable

• In‑depth understanding of bipolar disorder and its personal, social and economic impact.
• Experience working in the voluntary or non‑profit sector.
• Understanding of peer support models and the value of lived experience.
• Knowledge of employment, HR processes and/or employment law.

Practical Information

• This role involves online delivery and some travel
• Evening or weekend delivery will be required for some courses and/or workshops.
• We are committed to providing reasonable adjustments throughout recruitment and employment.
• The post is subject to satisfactory references and a DBS check, appropriate to the nature of the role. Bipolar UK takes a fair and proportionate approach to vetting.
• Applicants must have the legal right to work in the UK.

Our Commitment to Equality, Diversity & Inclusion

Bipolar UK is an equal opportunities organisation. We warmly welcome applications from people of all backgrounds and particularly encourage applications from people with lived experience of bipolar or other mental health conditions, people from under‑represented communities, and those whose voices are less often heard in mental health spaces.

All recruitment decisions are based solely on skills, experience and suitability for the role.

Data Protection

Any personal information you provide will be handled securely and used only for recruitment purposes, in line with UK data protection legislation.

Safeguarding

All trainers are expected to work in line with Bipolar UK’s safeguarding policies, ensuring safe, respectful and empowering environments for everyone we work with.

How to Apply

Bipolar UK operate a blind recruitment practice and advertise our roles via CharityJob.

Please submit your CV online to Charityjob with a covering letter (maximum two A4 pages). Your cover letter should clearly demonstrate how your experience meets the person specification and explains your motivation for working with Bipolar UK.

Closing date for applications will be 9am on Monday 25 May 2026

This is a grant funded role, fixed term for two years, with the opportunity for conversion to a permanent role should funding allow.

Main Purpose of the Role:

To provide proactive, emotional, and practical support to families and individuals affected by Duchenne Muscular Dystrophy (DMD) across Scotland. The role will focus on early engagement, wellbeing assessment, community building, and delivery of workshops and events, while ensuring accurate tracking of support outcomes and data.  
 
The successful candidate will also lead on support for young people living with Duchenne during 2 key transition points (primary to secondary school stage and moving into adulthood). They will work closely with the England-based Transitions Coordinator to deliver a joined-up programme of support across the UK. 

Specific Tasks:

1. Proactive Family Support 

• Initiate contact with newly registered families within agreed timeframes (email within 3 working days, call within 7–10 working days) 

• Contact to be made to all registered Action Duchenne members, knows to us in Scotland, to ensure the current support offer is clear  

• Provide ongoing support tailored to individual needs, including emotional wellbeing, physical health, housing, financial security, self-esteem and respect, decision-making, social engagement, quality of life, and access to care 

• Use the Action Duchenne Assessment Form and Action Plan to identify and respond to areas of concern 

2. Transitions Support 

· Lead transition support across all nations, with a focus on Scotland, for children and young people facing key life changes, including: 

· Moving between educational settings such as primary to secondary 

· Transitioning from paediatric to adult health services 

· Changes in mobility and independence (e.g. transitioning to using powerchairs)

· You will lead, but expected to work collaboratively with the England-based Transition Coordinator to ensure consistency and continuity of support across the UK 

· Develop resources, guidance, and workshops to support families through transitions 

3. Wellbeing Tracking and Outcome Measurement 

· Administer wellbeing questionnaires and record scores across key domains (e.g. physical health, emotional wellbeing, financial security) 

· Collaborate with families to co-create action plans and track progress 

· Ensure all data is entered into CRM (E-Tapestry or similar) within the allotted timeframe, i.e. immediately after or during the call. 

4. Community Engagement and Event Delivery 

· Organise and deliver regional meetups (minimum one per quarter) 

· Facilitate support groups (virtual and in-person) for parents, young people, and extended family 

· Support delivery of workshops and events aligned with programme schedule (e.g. music, life skills, employability) 

5. Stakeholder Collaboration 

· Liaise with external organisations including NHS care advisors and clinics, local authorities, counselling services, and other charities 

· Represent Action Duchenne in Scotland and build relationships with local networks 

6. Administration and Reporting 

· Maintain accurate records of all interactions and support provided 

· Contribute to quarterly reporting on activity delivery, capacity utilisation, and family impact 

· Support development of CRM processes and service delivery improvements 

7. Key Performance Indicators (KPIs): 

· New contact acknowledgement email: within 3 working days 

· New contact follow-up call: within 7–10 working days 

· Families contacted per week: 12–15 hours of direct contact 

· Regional meetups: 1 per quarter 

· Support groups delivered: 9–12 per year 

· CRM data entry: within 24 hours of interaction 

· Family outcomes tracked: via wellbeing questionnaire and action plan 

· Transition support delivered: tracked through engagement, resources, and feedback 

NB This is not an exhaustive list, the role holder will be asked to carry out additional tasks as required for the Team’s successful service delivery. Such tasks will always be reasonable and broadly in line with current knowledge levels and skill sets.

Please find below the job specification, including required skills and qualifications.