Customer relationship management manager jobs in Westminster, county durham

The Fawcett Society is the UK’s leading membership charity campaigning for women’s rights.

We are recruiting a Head of Campaigns & Influence to lead our public campaigning and movement-building work. This is a senior role for someone who can turn build campaigns that cut through, mobilising supporters and communities, raising awareness of the most pressing issues facing women today, and helping shape the political conditions for progress on women’s rights.

This role drives how Fawcett builds our influence & impact. It brings together campaigning, public affairs, supporter mobilisation and leadership, with a strong focus on turning evidence and policy priorities into clear, credible and compelling public asks.

About the role

The Head of Campaigns & Influence will lead the development and delivery of Fawcett’s campaigning strategy, ensuring our work is politically sharp, driven by women's experiences, and capable of building momentum over time.

You will work across campaigns, public affairs, digital and membership, helping ensure that our external work is joined up, strategic and effective. You will also play a key role in connecting our national influencing work with the energy, insight and experience of our members, supporters and communities.

This is a senior leadership role, reporting to the Chief Executive and contributing to wider organisational planning and decision-making. You will line manage campaigning capacity, help shape a collaborative and inclusive culture, and support Fawcett to grow its public impact over the coming years.

You would be joining a small but ambitious team, with the opportunity to shape both the work itself and how we work together. At the moment, the team is small, which means this role will suit someone who is comfortable leading in a hands-on way while supporting others to grow. We expect to strengthen our campaigning capacity over time, so there is real scope to help shape the next phase of that development.

What you will do

• Lead and deliver an integrated campaigns strategy aligned to Fawcett’s priorities and mission.
• Turn research and policy positions into clear, compelling and politically credible campaign narratives and asks.
• Build momentum by mobilising members, supporters and people with lived experience in meaningful and effective ways.
• Lead Fawcett’s cross-party public affairs approach and represent the organisation in external meetings, coalitions and forums.
• Work closely across campaigns, communications, digital, membership and income generation to strengthen impact and visibility.
• Define success measures for campaigns and improve how we understand and evidence our impact.
• Line manage and support staff through inclusive, accountable and values-led leadership.
• Contribute to senior leadership planning, organisational development and wider strategic decision-making.

What we’re looking for

We’re looking for someone who brings:

• Experience of leading and delivering campaigns, advocacy or movement-building work designed to achieve social, political or cultural change.
• Experience of mobilising supporters, communities and/or people with lived experience in ways that strengthen campaigns, projects or organisational work.
• Experience of influencing political, institutional or other decision-makers, including translating evidence, policy positions or strategic objectives into clear and credible public asks.
• Previous line management experience, with evidence of supporting and developing others well through inclusive, accountable and values-led leadership.
• A strong commitment to women’s rights and tackling misogyny, with a clear understanding of intersectional feminist and anti-racist practice.
• Strong strategic judgement and the ability to work effectively in politically sensitive or fast-moving contexts.
• Strong communication and relationship-building skills, with the ability to work collaboratively across different teams and audiences.

Encouragement to apply

We know that women and people from marginalised backgrounds are less likely to apply for roles unless they meet every single criterion listed. If this role excites you and you feel you could do it well, we strongly encourage you to apply even if you do not meet 100% of the requirements.

If this sounds like you, then our four-month (7th September to 18th December 2026), salaried Grant Fundraising Traineeship might be the perfect opportunity for you.

Chell Perkins is looking for four individuals with excellent writing skills who want to learn how to fundraise from grantmakers. 

Our industry-leading paid traineeship (monthly equivalent of a £24,792 annual salary) will see you writing grant applications for multiple charities and gaining a recognised certificate with education credits towards CFRE to kickstart your fundraising career. There are up to four vacancies at Chell Perkins, and at the end of the course trainees will be eligible to apply for a permanent position.

“This programme has been an amazing opportunity to work with so many different clients, and constantly learn new skills on the job. I have learned so much.” Junior Fundraiser, 2022

This immersive programme is home-based with quality training and plenty of support from other experienced fundraisers.

“The hands-on training opportunities that come with a role at Chell Perkins are invaluable for anyone who is looking to get into fundraising. I don't think you could find a more immersive and rewarding experience in the charity sector anywhere else!” Junior Fundraiser, 2022

Why Chell Perkins?

At the end of our Grant Fundraising Traineeship, you will be a confident and capable fundraiser. But there’s much more to the scheme than that. The Chell Perkins team are a great bunch of people to work with. We really care about our partner charities and YOUR future. Our supportive and empowering work culture will enable you to realise your own potential.

“This programme is truly unique and rewarding. I recommend it to anyone thinking of beginning a fundraising career.” Junior Fundraiser, 2020

Client mix

Candidates should be aware that at present, 70% of our partner charities come from a Christian background (churches or Christian charities). While it is not a requirement to be Christian, candidates must be happy to write for a faith-based audience.

Applications

This role is home-based; however, you may occasionally be required to work from client sites across the UK.

For more details about this opportunity, contact us and request a copy of the Job Description & Person Specification document.

Interviews will be held in the week commencing 4th May 2026 for positions starting on 7th September 2026.

If our Grant Fundraising Traineeship sounds like it could be a perfect fit for you, why not apply? We look forward to hearing from you!

To apply for this role, please complete our job application and email it to us with a recent CV and a covering letter. In your covering letter, we are looking for:

• Evidence of strong written communication skills
• Passion for the third sector, and in particular fundraising
• Ability to write persuasively
• Evidence that you have carefully researched the role and our organisation.

Click 'how to apply' below for the email address to send your application to, and for more information on the role and person specification.

A note about generative AI use

As an agency we are not against the use of AI to research or help improve the quality of your application. However, we strongly advise against using AI to generate copy for you. Last year, over 40 applications contained sections with identical wording, due to the use of generative AI. As a result, we could not get to know the applicants from their writing, and subsequently had to reject all of these applications.

CEO

• Salary for FTE: £62,000 - £75,000 dependant on experience
• 38 hours a week over 5 days (flexibility for right candidate)
• Home-based with travel for events and meetings

Reporting into the Board of Trustees, we are seeking an inspirational CEO for the PDA Society, who can lead with humility and curiosity, empowering and supporting our staff along the journey. They will be responsible for the day-to-day management of the charity and its staff and volunteers, and will oversee the development of our training products, research and support services, whilst ensuring sustainable growth in impact and income.

This is a fantastic opportunity to join a trusted enterprise within the PDA community with a strong mission and a committed, values driven team. The successful candidate will be passionate about improving the lives of PDAers and their families. You will be energetic, creative and bring new ideas for enhancing the charity’s reputation, through nurturing existing relationships and developing new ones to achieve the charities goals. Our ideal candidate will have lived experience of autism, PDA or other neurodivergence although this is not essential.

Closing date for applications: Midnight on 22nd April 2026

Interviews with Trustees:  April / May 2026

We are recruiting a Drugs Education Coordinator (Scotland), based in the Grampian region, to join our team. This role will involve the coordination of DSMF drug education in Scotland, working with the senior leadership team to develop provision regionally and more widely.

Suitable candidates will:

• be passionate about supporting young people to make safer choices about drugs and alcohol, with a good understanding of substance use and particularly its physiological, psychological and social impact
• have experience of project coordination, with excellent organisation skills
• be a skilled and effective communicator, both in writing and orally, with a wide range of people and agencies
• be proactive, self-motivated and confident to take initiative
• enjoy working remotely as part of a small and busy team

The Job description and person specification are available below. Please click 'How to apply' to view the application form.

Please share with anybody you think might be interested in joining our brilliant team!

Interviews are likely to be held the week beginning 11th May 2026. 

It's an exciting time to join Victim Support, as we prepare to begin delivery of the Witness Service from April 2026. We look forward to welcoming current Witness Service staff and volunteers to Victim Support  -  and we're also now beginning recruitment for several new roles and to fill vacant positions. 

Victim Support is seeking 2 x confident, organised, Team Leaders to lead our Witness Service Referral and Information Centre (RIC), the first point of contact for witnesses and professionals within the criminal justice system (CJS). You will play a pivotal role in ensuring that victims and witnesses receive high-quality, timely, and compassionate contact at their entry into the witness journey.

We are looking for someone who brings strong people-management experience, exceptional communication skills, and a commitment to building a supportive and high-performing team. You'll lead Triage and Early Intervention Officers, contacting and providing information to clients and working closely with the Witness Care Unit (WCU) to ensure our Witness Service meets initial contractual and quality standards.

There are 2 roles that are full-time working 37.5 hours per week and are both home-based with occasional travel.

If you're motivated by service excellence, partnership working, and empowering people to perform at their best, we would love to hear from you.

Who we are

Every year, thousands of people in the UK face court alone. Often through no choice of their own, people must represent themselves at a moment that could have life-changing outcomes. This includes loss of access to children or homelessness. At the same time, people facing court alone may find themselves up against a party with legal representation. They are instantly at a disadvantage and overwhelmed by the enormity of the challenges they are up against. We supported unrepresented litigants in the civil and family courts in England and Wales over 45,000 times last year.

We provide a safe space with volunteers who listen to each client’s individual story. Last year, over 1000 volunteers helped people to get their thoughts in order, problem-solve and decide next steps, source relevant and reliable legal information, explain complex procedures, complete court forms, and clearly present statements.

At a time when legal support is increasingly limited, we have a vision that no one should have to face court alone.

To make this vision a reality, we have a focused communications strategy to ensure the charity has the brand, reach and impact it needs to connect with unrepresented court users and engage supporters.

Who we're looking for

Ambitious, professional, committed and friendly. That describes us. If it also describes you and you have a passion for designing and iplementing volunteer training programmes, then we’re keen to hear from you.

We’re looking for a Training Project Lead to join our team on a 4-month contract. You’ll be leading on a project to improve our volunteer training programme, with a focus on supporting survivors of domestic abuse and incorporating a trauma-informed approach throughout the training package. 

The role

The Training Project Lead will be based in the service department, and you’ll be supported by the Head of Service Delivery. 

We’re open to applications from training professionals who are able to work remotely, and undertake some travel to our offices across England and Wales.

To apply, please send your CV and a cover letter about why you're the right person for the role via Charity Job.

Please note, that we have two roles advertised, both of which are short-term contracts and could be held by the same person, running the projects consecutively. You may wish to apply for both positions, and if that is the case please only complete one application, detailing clearly in the application that you are applying for both roles.

‘Generous Giving’ is a small but vibrant and established team that is part of the wider diocesan Mission and Ministry Team, under the leadership of the Director of Mission and Ministry. The focus of Generous Giving is to work with parish leadership
teams (both lay and ordained) across the diocese to develop and promote a clear vision for Christian giving by building on and encouraging a culture of generosity and enabling giving through a variety of mechanisms. This includes helping parishes to createan annual giving strategy that supports their local vision, as well as the diocesan vision and sustainability
through the parish share mechanism.

The Generous Giving Adviser will work proactively across the whole diocese to encourage the uptake of proven resources that support local parish funding initiatives including; regular giving, digital and online giving, legacy funding, grant application strategies and the use of financially efficient schemes such as Parish Buying. The Generous Giving Adviser will also promote, nurture and teach on Biblical generosity using existing discipleship resources.

This post is funded by the Archbishop’s Council via the Church of England’s National Giving Strategy. As such the successful applicant will receive additional support, resources and encouragement though the National Giving Network. This includes annual conferences, regular CPD training and an online community that meets each week.