Customer relationship management team volunteer jobs

We’re growing our Criminal Justice Services and bringing in a range of roles that really matter. This work is about supporting people in the secure estate who have experienced trauma and sexual harm, and making sure support is actually accessible, not just in theory, but in practice.

Our Outspoken service delivers trauma therapy to residents across the secure estate, particularly those who have experienced ACEs or sexual harm. It’s a space focused on safety, trust, and meaningful therapeutic work.

The Outspoken Service Manager will work alongside peers to lead the service, making sure staff feel supported and that what we deliver stays high quality and of good practice.

At We Are Survivors, we care deeply about making sure male survivors can access support wherever they are. That includes the spaces that are often overlooked.

Why Join Us?

• a competitive salary.
• annual leave package with incremental rises plus bank holidays.
• company sick pay.
• Birthday annual leave.
• monthly clinical supervision.
• pension contribution.
• and a range of discount and benefit programmes.

Our Communications Officer will play an essential role at a key moment for IVAR, with communications at the heart of our new strategy. Charities are facing mounting pressures and ongoing complexities, and IVAR’s work has potential for the greatest impact. We are looking for someone who will help us meet this potential: working together with the Director of Communications to make our research clear, accessible and compelling; with the aim of sparking conversations; inspiring action; and strengthening movements like our Open and Trusting network. We expect you to bring creativity, energy and curiosity to how we tell stories, explore new tools and formats, and connect more people with IVAR’s mission.

This is a hands-on role in a small but mighty team. If you thrive on combining creativity with delivery, enjoy working collaboratively, and are motivated by strengthening the voluntary sector, we’d love to hear from you.

Are you an experienced fundraising or prospect researcher looking for your next career opportunity? 

Great Ormond Street Hospital Charity (GOSH) are hiring for two Senior Fundraising Researchers to join the team. One position is permanent and the other is a 12 month FTC. 

As Senior Fundraising Researcher, you’ll deliver strategically aligned research to identify new high-value prospects, senior volunteer opportunities and work on due diligence.

Salary
The salary for this position is XXXX per annum and we operate a hybrid working policy of a minimum of 2 days per week in the office. 

In line with our EDI strategy and Total Reward policy, we calculate our salaries based on benchmarking data across the charity sector. To ensure fairness for existing staff and new joiners, we do not offer salaries above the advertised rate. 

Key Responsibilities

• Producing high-quality research profiles, insights and tailored briefings for our Philanthropy, Corporate Partnerships and Special Events fundraising teams.
• Leading and delivering robust due diligence casework on high-value supporters and senior volunteers, communicating findings clearly and professionally to inform decision-making around risk, reputation and compliance.
• Conducting market insight, sector analysis and horizon scanning to help shape strategy for high-value and global fundraising activity.
• Ensuring high standards of data management, governance and regulatory compliance, and supporting fundraising colleagues to maintain best practice in data handling and prospect management.

Skills, Knowledge and Expertise

• Exceptional analytical, critical thinking and research skills.
• Significant experience in a prospect or fundraising research role within the not-for-profit sector or in a directly comparable environment with highly transferable skills (e.g. corporate intelligence, financial services, consultancy, journalism or risk analysis).
• Demonstrable experience delivering structured due diligence casework, ideally within a complex or international context.
• Experience operating in, or supporting, fundraising or stakeholder engagement within a global environment, including researching international individuals, corporates and philanthropic markets.
• Proficiency with a wide range of research, risk, compliance and business intelligence tools.
• The ability to build strong internal relationships and work collaboratively with senior stakeholders.

Stella Maris UK is seeking an experienced and strategic Head of International Programmes to drive delivery of our international strategy and strengthen our global network.

This is a senior leadership role with responsibility for building strong relationships with international partners, identifying programme opportunities, and securing sustainable funding from corporates, trusts and foundations. The role will oversee the development and delivery of high-impact projects, ensure effective grant management and reporting, and support capacity building across the global Stella Maris network.

The role requires regular international travel to build partnerships, support programme delivery, and represent Stella Maris at meetings, conferences and network events.

We are looking for a confident leader with a strong track record in international development, grant fundraising, and stakeholder management, alongside the ability to translate strategy into delivery.

About Action for Pulmonary Fibrosis

Action for Pulmonary Fibrosis (APF) is the UK’s leading patient charity dedicated to improving the lives of individuals and families affected by pulmonary fibrosis. Our mission is underpinned by values of compassionate, bold, expert and collaborative. We believe in creating a supportive environment in which both our employees and beneficiaries can thrive.

Founded in 2013 by people affected by PF and clinicians, APF has grown into a respected national charity rooted in community and evidence. We provide trusted information and support, help a growing network of support groups, campaign to improve access to care and invest in research to bring hope of new treatments. APF strives to be an organisation of equity and inclusion, welcoming people from all backgrounds – our team and volunteers aim to reflect the diverse communities we serve.

We have just launched an ambitious five-year strategy (2025–2030), co-created with the PF community, which focuses on expanding support, transforming care, and accelerating research. This strategy marks a step change with a clearer focus, stronger delivery model and greater ambition to ensure no one faces pulmonary fibrosis alone.

Role purpose

The Senior Challenge Fundraising Officer will lead the delivery and growth of APF’s third-party and mass participation challenge events portfolio.

This role exists to significantly grow income and participation by managing end-to-end third-party challenge events, developing community-facing charity-owned fundraising products and delivering excellent supporter stewardship

Working closely with the Head of Fundraising and colleagues across Communications, Services and the Operations Team, you will increase recruitment, empower supporters to raise ambitious funds, and create journeys that encourage long-term engagement with APF.

Success in this role means more people fundraising for APF, raising more income and feeling valued, supported and inspired to stay connected to our mission.

Key Responsibilities

1. Grow participation in third party

• Manage the full lifecycle of third-party and mass participation challenge events, from planning and recruitment through to stewardship and re engagement.
• Develop and execute creative marketing strategies to boost participation and attract new event participants.
• Draft engaging promotional content that inspires and engages our supporters in collaboration with the Communications team.
• Promote third-party events proactively across relevant channels and networks.
• Work with the wider Fundraising team to improve and refine the stewardship journey for challenge participants to maximise the participant experience.
• Identify and pursue opportunities to grow participation in new and existing events.
• Attend key events as required, managing on-the day logistics and volunteer coordination.

2.  Community Product Development

• Work with Head of Fundraising to shape and improve APF’s fundraising offer and remote products.
• Test and refine new fundraising concepts that increase accessibility and broaden participation.
• Work collaboratively across teams to ensure our community fundraising products align with wider campaigns and strategic priorities.

3.  Income growth and fundraiser mpowerment

• Inspire participants to achieve ambitious fundraising targets through engaging, creative communications.
• Develop and enhance fundraising materials, including participant packs and digital resources to support our fundraisers.
• Use insight and sector trends to identify opportunities to boost event visibility and maximise fundraising efforts.
• Monitor fundraising performance to ensure we’re meeting targets and delivering strong ROI on our challenge activities.

4. Stewardship and re-engagement

• Foster personal connections with supporters through thoughtful, tailored stewardship that keeps them engaged and feeling valued.
• Create clear re-engagement plans to encourage repeat participation and long-term loyalty.
• Collaborate with wider Fundraising and Services teams to support acquisition and ensure our supporters have a smooth, high-quality supporter journey.
• Represent APF publicly when required, acting as a confident ambassador for the charity at events and in public settings.

5. Data, insight and compliance

• Support on the management of CRM data to enable accurate segmentation, performance tracking and reporting.
• Monitor recruitment, participation, income and ROI to help inform future planning and improvements.
• Maintain up-to-date knowledge with GDPR regulations and compliance and ensure personal data is handled responsibly and securely.
• Work closely with the Governance and Operations Manager to ensure our fundraising activities are fully compliant with GDPR and the Code of Fundraising Practice.

How to apply

Please submit a CV and a covering letter (maximum of two pages) highlighting your skills and suitability to the role, reflecting the key responsibilities in the job description.

First stage interviews to be held virtually on 1st May 2026, second stage interviews to be held at the Peterborough office on 8th May 2026.

As Head of Partnerships & Income Development you will own the development and delivery of the SMF’s income generation strategy so that we can raise the funds and build the partnerships we need to meet our ambitions.

Location: Birmingham, Glasgow, Liverpool, London, Manchester or Newcastle. We operate a hybrid model of work i.e. a combination of in-person and remote, with flexible days in the office depending on business need and your preferences. We would typically expect in-office attendance an average of one day per week.

Contract: Full-time, Permanent

Hours: We are looking for the right candidate and while we envisage this being a full-time role (37.5 hours per week) we are open to flexible working arrangements such as part-time, compressed hours, flexitime and job-shares. Occasional/frequent evening or weekend work may be required, for which time off in lieu (TOIL) will be given. 

Key Responsibilities:

1. Fundraising strategy and leadership

• Set and implement a robust income generation strategy to enable the SMF to achieve its strategic ambitions, setting targets, monitoring and reporting on income performance and supporting accurate forecasts and projections
• Lead a culture of excellent fundraising and relationship management across the SMF and ensure the right resources, systems and skills are in place to support all staff that hold funding relationships
• Represent the SMF externally with funders, partners and other stakeholders, seeking opportunities to increase our network and build our influence and reputation as an effective charity partner 
• Work with the Head of Finance and Operations to ensure strong processes to support income generation including income forecasts, budgets and partnership reports and records  

 2. Corporate Partnerships 

• Oversee the SMF’s portfolio of corporate partnerships including strategic partnerships and partnerships focused on enabling and enhancing our student programmes
• Manage individual high value corporate partnerships and ensure excellent stewardship of all our corporate partnerships
• Oversee the development of compelling cases for support and a robust new business pipeline for corporate partnerships 
• Oversee our corporate volunteering offer including employee volunteering with our student programmes and skilled volunteering/pro bono support

3. Business development 

• Oversee the delivery and development of the Social Mobility Employer Index  
• Oversee the design and development of other products and services for employers through which the SMF can earn income and influence workplace social mobility 

4. Trusts and foundations 

• Oversee the SMF’s relationships with trusts and foundations, building a strong long-term funding pipeline  
• Build and manage relationships with key trusts and foundations

5. Philanthropy and individual giving   

• Oversee the development of our supporter community and opportunities for individual giving and fundraising through challenge events 
• Identify opportunities to build philanthropic relationships with individual donors and supporters

6. Leadership and management 

• Manage, motivate and develop the team, setting team and individual goals and evaluating performance, coaching and motivating staff and supporting professional development and staff wellbeing 
• Lead across the organisation, fostering a collaborative and high performance culture and modelling the SMF’s leadership behaviours 
• Work with the CEO and the rest of the SMT to shape the SMF’s strategic priorities, set the annual business plan, budget and key projects, and monitor delivery and performance

Please see full job description attached for more details. 

Person Specification:

We need someone who will demonstrate our organisational skills-based competencies - as listed below: 

1.  Leadership
2.  Communication
3.  Adaptability
4.  Professionalism 
5.  Decision-making

Technical knowledge, understanding and experience required:

• Experience in managing a significant funding portfolio, stewarding and developing partnerships and ensuring effective account management
• Experience in securing funding, including scoping opportunities and prospects, setting targets and building a pipeline, and shaping proposals 
• Confident in representing the SMF externally and engaging with senior stakeholders 
• Able to motivate, develop and inspire a team and ensure that high standards of performance and behaviours are maintained 
• Ability to develop and manage budgets and forecasts, team and individual income targets and monitor income performance 
• Familiar with using a CRM as a tool for partnership and income development

See attached job description for more detail on the person specification

Ways of working:

• Most of our work is office based, but you will spend a lot of time collaborating with other teams and clients via email, telephone and other communications channels such as Teams or Zoom. 
• Some travel will be required as part of this role to other offices and locations, as needed for events, work placements and meetings. 

Benefits

• 36/37 days' annual leave (England & Wales and Scotland respectively - includes bank and public holidays), with 3 of these days reserved for the annual end of year office closure.
• Cycle to Work scheme.
• 5% Salary sacrifice pension scheme with enhanced matching employer contributions
• Employee Assistance Programme available to staff and their family
• Flexible work options such as hybrid working, flexitime, part-time
• Regular staff team building and business planning “away days”

How to Apply

If you are interested in applying for this role, please head over to our website by 23:59, Tuesday 28th April 2026 and provide the following information:

1) A recent work history, detailing:
       i.     Job title
       ii.    Employer
       iii.   Dates of employment/Period in post

2) A cover letter detailing your skills and experience, with reference to the key responsibilities and person specification for the role (750 words max.)

3) Give an example of an important funding relationship you have secured or grown, and explain how you identified the opportunity, what you did, and what were the outcomes and benefits (800 words max.)

We’re looking for a confident, motivated Rep Engagement Lead to empower and support our network of student representatives across all campuses. You’ll help transform “a list of names” into a thriving community of active changemakers — students who feel confident, connected, and able to influence real improvements within their course, school and wider university experience.

In this role, you will:

• Lead the full rep engagement cycle: recruitment, training, community‑building and year‑round support
• Deliver engaging, inclusive training (in-person and via our Rep Hub) that helps students feel welcome, informed and confident
• Help reps gather student feedback, close loops, solve problems and share impact stories
• Build strong partnerships with academic staff, officers and colleagues to tailor engagement for different communities
• Coordinate democratic and engagement activities such as Elections, Student Forums, Members’ Meetings and welcome events
• Supervise and support Voice & Advocacy Union Team Members (student staff)
• Champion Student Voice as a core part of the student experience at Staffs

If you’re passionate about empowering others, building communities and amplifying student voice, we’d love to hear from you.

Person Requirements 

Essential Criteria

• A strong communicator, confident engaging with students and colleagues across digital and in‑person spaces
• Skilled at building positive, collaborative relationships
• Organised and proactive, able to manage multiple projects and adapt to changing priorities
• Experience working or volunteering in student-focused, educational, charity, or community settings
• Able to design and deliver accessible training and engagement activities
• Values-driven and inclusive, with a commitment to fairness and belonging
• Comfortable using digital tools to support communication and engagement
• Able to gather and summarise student feedback clearly and accessibly

Desirable Criteria

• Experience supervising or supporting volunteers or student staff
• Understanding of academic structures or democratic processes
• Experience coordinating events, campaigns or engagement projects
• Ability to create impact stories or feedback summaries

Details of this role

Hours: Full-time based on 37 hours per week (annualised)

Holiday: 5 Weeks per year plus Bank Holidays pro rata (That's 33 days!)

Start date: May 2026 onwards

Working Hours: Monday to Friday with occasional evenings and weekends

Location: Stoke-on-Trent Campuses (some work at Stafford and London sites)

Salary: £25,363 to £30,341 (Grade 4/5, SCP 18-25) depending upon experience 

Interviews: Week Commencing 18 May 2026

Closing date: 11 May 2026 at 9am (We may close this advert ahead of the stated closing date if we receive a high volume of strong applications, so early application is advised)

• Would you like to be part of a retail team that are community based, offer amazing choice and genuine sustainability?

  Look no further – join us as a Sales Assistant in Devizes

  This is a part time role working 14 hours a week in one of our busy clothing stores. Our stores are fast-paced and trade 7 days a week. This role requires flexibility to work weekends and bank holidays on a rota basis. This contract is for 9.15 to 17.15 over 2 days per week, additional shifts may be available to cover annual leave.

  What does this role involve?

  As a Sales Assistant you’ll be at the very heart of our retail operation. This is not just a standing behind the till or filling shelves type of role, we’re looking for someone who will deliver a first class customer service experience. It’s a fun, fast-paced environment where no two days are the same and everyone works as a team.

  Every day is different in charity retail, as well as working on the till or sorting donations, you can expect to:

  • Engage with customers, providing exceptional service and promoting our charity’s mission
  • Organise and merchandise donated stock creatively to maximise sales potential
  • Collaborate with our E-Commerce team to maximise online sales
  • As a Keyholder, you’ll be the go-to person when there isn’t a manager on duty, keeping the store running and ensuring our customers have a great experience. You’ll need to be 18+ years old to apply for this role.

  Please note, this role can be physically demanding and will involve moving a high volume of donation bags.

  You will be given lots of autonomy in your role and will strive to continually build your knowledge of BHF.

  What are we looking for?

  • Previous retail experience isn’t essential. What truly counts is your passion, energy, and ability to deliver the very best customer service.
  • You’ll be confident within a team environment and comfortable guiding the activity of volunteers on the shop floor
  • Able to work well under pressure and on your own initiative in a dynamic and fast-paced environment
  • Attention to detail in everything you do
  • Positive, creative, confident, customer service focussed and passionate about sustainability
  • You’ll be comfortable with tech, able to use a Till, PC, Smartphone and e-mail with ease.

  What’s important to us?

  At the British Heart Foundation (BHF) we offer a huge range of new and used quality furniture, clothing, jewellery and more, available in store and online.

  Since 1961, British Heart Foundation has been at the forefront of research that has helped to halve annual deaths from cardiovascular disease in the UK. But our work is needed more than ever.

  In addition to raising funds for the BHF, we connect with our local communities and help reduce clothing and furniture waste across the UK. With over 700 stores we make a huge environmental impact by preventing around 70,000 tonnes of unwanted items going to landfill every year. We receive 1.6 million items donated to our home stores and 9.8 million bags of donated items and will continue to build upon our reuse agenda in the years to come.

  Belonging at BHF

  BHF values the diversity of our communities and is committed to creating an inclusive environment where everyone feels respected and valued. By fostering a culture of inclusion, we believe we are better equipped to achieve our mission of helping people have a healthier heart for longer. 

  Why join the BHF?

  We have a strong culture of internal progression and will actively support you to develop your career.

  Our generous staff benefits include:

  • 38 days annual leave (plus the option sell leave)
  • Holistic support leave of up to 10 additional days off each year
  • Enhanced family policies (maternity, paternity and adoption leave)
  • Wagestream - early access to your wages
  • 25% staff discount
  • Health cash plan (Dental, Optical, Therapies, etc)
  • Access to a 24/7 Virtual GP and Employee Assistance Programme (EAP)
  • Pension with employer contribution of up to 10%
  • Cycle to work scheme
  • Discounts on gym memberships
  • Discounts with a wide range of retailers

  Ready to apply?

  To apply, please follow these simple steps:

  1. Click the “Apply” button below.
  2. You’ll be seamlessly redirected to the BHF Careers page.
  3. Complete the application form, submit your CV and upload your employment history.

  What do I need to know? 

  Inclusivity Matters: We’re committed to fairness and consistency. As part of this commitment, we use anonymous CV software during the application process

  Act Swiftly: Early applications are encouraged. We’ll be reviewing submissions throughout the advertising period and may close the advert early

  Sponsorship: Please note that we are unlikely to be able to sponsor applicants in respect of this role due to the role not meeting the minimum salary criteria to be eligible for sponsorship.

  Should you need any adjustments to the recruitment process, at either application or interview, please contact a member of the Recruitment team.

Job Title: Commercial Marketing Assistant

Duration: Permanent

Hours: 36 hours per week

Salary: £29,000 per annum, plus pension and benefits

Location: Homebased, with a willingness to travel to CCT’s office in Northampton when required

Overall job purpose

This role presents an excellent opportunity for a motivated early‑career marketing professional with a strong interest in culture and heritage.

As we continue to diversify and grow our commercial revenue streams, we are seeking a proactive Commercial Marketing Assistant to support the promotion of key income‑generating initiatives. These include Champing (unique overnight stays in historic churches), filming, venue hire, and an expanding portfolio of leased or licensed properties. The role also offers scope to contribute to new commercial opportunities in the future.

Working within the Initiatives and Partnerships Team and alongside the Communications Team, the role supports marketing activity across a broad range of commercial initiatives, including Champing, filming, venue hire and regional commercial activities.

The postholder will develop marketing content, manage commercial marketing channels, support campaigns and respond to enquiries to help grow audiences and revenue.

The role also contributes to research, reporting and operational support for commercial activity.

We have recently published our TRUST values, which outline the behaviours and expectations that act as our foundations at CCT. We have attached the pack, outlining each value, which we will also be using as part of our shortlisting and interview process to find the right candidates that align with our values.               

If you would like to apply for this role, please visit our recruitment portal to begin your application. You will be asked to submit a CV and a short supporting statement (max 2 sides A4) outlining why you’d like to apply and how you fulfil the person specification for this post, so you’ll need to refer to the job description.

The closing date for receipt of applications is 9am on Sunday 10 May 2026.

The interviews will take place in Northampton on  Thursday 28 May 2026. Please note that the interview date and location have been specifically chosen according to the availability of the panel.

Please note: As part of our recruitment process, we undertake candidate psychometric testing, you will receive an email following your application submission asking you to complete a series of activities.

 All successful applicants will be subject to a basic DBS, credit check, references and right to work checks.

We are a Disability Confident Committed Employer. Candidates who declare that they have a disability and who meet the essential criteria for the job will be offered an interview.

If you have any queries about this role, or if you have a disability and wish to request a reasonable adjustment at any stage of the recruitment process, please contact us.

We are an inclusive employer and offer equal opportunities to all regardless of an individual’s age, disability, gender identity, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex and sexual orientation.

We are not a licensed sponsor at this time. Any offer of employment will be made subject to valid right to work in the UK being provided.

Since 1899, Birmingham Settlement has been working to create opportunity and choice – connecting and empowering people through action, activities, and shared learning to build and sustain wellbeing for all.

Debt & Welfare Benefits Adviser

 Salary: £30,000 pa

35 hours per week, 25 days A/L + contributory pension scheme

Birmingham Settlement has an opportunity to join our Money Advice Team as an experienced Debt & Welfare Benefits Adviser.

As an experienced Debt & Welfare Benefits Adviser you will already have a background in providing effective, high-quality debt and welfare benefits advice to a wide range of clients in differing circumstance.

Based at our Newtown office with outreach work in other areas of the city, you will be adaptable with excellent communication skills, flexibility, and the ability to manage your own workload.

You will be joining a long established and professional Money Advice Team providing specialist advice with a holistic approach that covers all areas of debt and welfare benefit along with training to build and continually improve money management and financial capability.

 This is a great opportunity to join a progressive charity making a real difference to people’s lives – see our website 

 For an informal discussion about the role call Theresa Gniadkowski 

PREVIOUS APPLICANTS NEED NOT APPLY

For an application pack visit our website or email us or write to Human Resources, Birmingham Settlement Sports & Community Centre,  600 Kingstanding Road, Kingstanding, Birmingham, B44 9SH.

 Closing date for applications: Thursday 30th April 2026 at 5pm

Interviews: Friday 8th May 2026

  Birmingham Settlement is committed to Equality of Opportunity and welcomes applications from all sections of the community. Registered charity number 517303

St Nicholas Hospice Care is a successful charity serving the local area of West Suffolk and Thetford. Every year we support nearly 2,000 local people, delivering care across multiple settings. Our services are not just for patients, but for their family and friends too, and include everything from specialist medical care to bereavement support and practical help.

Are you great at building connections, inspiring others, and turning ideas into action? As our Community Fundraiser, you’ll bring people together, support creativity, and build strong relationships across the community.

In this varied, people‑focused role, you’ll meet supporters, guide them with their fundraising plans, and help deliver events that bring energy and joy to our community. You’ll spot opportunities, encourage fundraisers, and make every supporter feel valued.

Working with colleagues and volunteers, you’ll share stories, deliver engaging activities, and help connect people to a cause that matters. Every conversation and event supports St Nicholas Hospice Care in providing compassionate care to nearly 2,000 people each year.

What you’ll do:

·Build strong relationships with supporters and local groups

·Provide excellent supporter care and practical fundraising guidance

·Represent the hospice at events and community activities

·Work with colleagues and volunteers on inspiring initiatives

·Identify opportunities to grow income and widen our supporter base

What you’ll bring:

·Warm, engaging communication skills

·Confidence working toward fundraising targets

·Strong organisation and attention to detail

·A proactive, positive and compassionate approach

·Experience in customer‑focused or relationship‑based roles

 
Working for us:

As an employee you will receive the following benefits:

·Options for some home working

·Health Cash Plan & Wellbeing programme

·25 days annual leave increasing to 29 with service (pro rata for part time employees)

·Enhanced Occupational sick pay scheme

·Home-made meals available in our onsite bistro

·Access to a group pension plan or continuation of NHS Pension (subject to criteria)

·Life assurance

·Free onsite parking

·Access to Blue Light Card scheme

·Social events (such as photography group, quiz nights, picnics and more)

Become part of a role that celebrates people, strengthens community spirit, and supports care that truly matters.

Ready to make a meaningful difference? Apply now.

Immigration Advice Authority (IAA) Level 2 Casework Adviser 

We are looking for a Level 2 IAA Level 2 Casework Adviser who believes in making a  difference in the lives of vulnerable migrants by advocating for fairness and compassion in  immigration processes. 

Shropshire Supports Refugees (SSR) is a charity dedicated to supporting refugees and  marginalised migrants who have come to live in Shropshire, Telford and Wrekin. 

Our mission is to create a welcoming and inclusive community by offering practical help,  resources and emotional support to those in need. With a staff team of twelve and seventy  dedicated volunteers, we are committed to making a positive impact in the lives of those we  serve. 

As part of our workforce, you will work with marginalised adults and families, providing  advice to guide them through complex immigration journeys with empathy and  professionalism. Thus, you will play a critical role in helping people find hope and stability in the very challenging environment of being a migrant in the UK. 

Job description: 

Location: Shrewsbury and locations around Shropshire, Telford and 

Wrekin Hours: 37.5 hrs per week 

Reports to: co-CEO - Projects & Developments 

Salary: £33,990 - 2 yr. fixed term contract 

This salary is above the normal salary for this role because we want to attract a special person who can fully meet the job description below.

Main Responsibilities: 

Providing comprehensive immigration advice: on various immigration matters, including  visa applications, settlement, asylum claims, and appeals within IAA Level 2 guidelines. 

Conduct or delegate initial and further consultations with clients to assess their immigration  advice eligibility and specific needs. 

Finding and managing caseload: by setting up a triaging and appointments system for  proactively identifying refugees, asylum seekers and other migrants, including people here 

under the Home Office Homes for Ukraine Scheme and related extension scheme, needing  Level 1 or 2 immigration advice throughout Shropshire Telford and Wrekin.

This will include inviting people to our offices in Shrewsbury and to outreach sessions across  Shropshire Telford and Wrekin and will require you to set and stay within meaningful 

deadlines. 

Maintain accurate records: by handling multiple cases efficiently and recording all client  contacts, reflecting the advice given and outcome for each person. 

Keep up-to-date with changes in immigration law: via professional training and standards  and changes to those standards. 

Supervise and train: our Level 1 adviser, other colleagues and relevant volunteers. 

Collaborate: with colleagues, volunteers and representatives of partner organizations to  ensure the immigration and other advice needs of clients are effectively met. 

These responsibilities will require you to: 

● Maintain accurate and detailed records and case files, with due regard to data protection law and professional standards. 

● Build and maintain strong relationships with clients. 

● Advocate on behalf of clients by communication with appropriate agencies, by telephone, letter and email. 

● Attend training events relating to asylum and immigration. 

● Actively engage in seeking work and promoting good governance within SSR. ● Ensure that clients’ need for other services and referrals, including safeguarding, are effectively met by discussion with colleagues and 

reporting to partner agencies. 

● Report all challenges outside of your remit or skills to the Deputy CEO. Undertake other tasks as required within our charity, to support its efficient operation. 

Person Specification: 

Essential: 

● IAA Level 2 accreditation - held for at least 12 months 

● Significant experience working as an Immigration Adviser or similar role

● In-depth knowledge of IAA standards, UK immigration law, relevant related policies,  and procedures 

● Exceptional and written and oral communication and interpersonal skills, with the  ability to build rapport with clients from diverse backgrounds 

● Empathy and compassion, particularly with SSR’s cause 

● Strong, self-directed time management with the ability to manage multiple cases and  work to strict deadlines. 

● Ability to work independently and manage a caseload effectively 

● Willingness to work collaboratively with colleagues, volunteers and partner  organisations to ensure the safety and fair treatment of clients 

● Knowledge and understanding of the charity and voluntary sector 

● Excellent attention to detail and organisational skills 

● Proficiency in Google and Microsoft 

● Full driving licence

Desirable: 

● Fluency in at least one language other than English 

● Child and adult safeguarding training 

● Experience of Salesforce CRM 

On successful recruitment we will require a DBS check and enrol you on our rolling  mandatory training programme, which includes safeguarding, health and safety, and trauma  informed practice. 

Why join us? 

28 days holiday plus bank holidays 

Company pension 

Make a difference by being part of a team of passionate professionals, committed to  fairness, who collaborate to create a better future for marginalised migrants in the UK. 

Use and develop your expertise and compassion to help to bring stability and hope to their  lives. 

This is a rare opportunity to lead a nationally recognised suicide prevention charity at a pivotal moment in its development. We are not looking to become bigger, but stronger — building the leadership, systems and sustainability needed to protect and grow our impact.

Olly’s Future is a charity born from lived experience, working to prevent young people losing their lives to suicide. Over the past five years, we have trained more than 10,000 people in suicide prevention and built trusted partnerships across healthcare, education and communities. We are part of national conversations on how to better support young people and intervene earlier.

We are now seeking a Chief Executive Officer to lead the organisation into its next phase.

This is a significant leadership role, responsible for the overall direction, performance and sustainability of the charity. The CEO will work closely with the Board of Trustees and in partnership with our Founder, ensuring that Olly’s Future remains values-led, well-governed and financially resilient, while continuing to deliver high-quality, compassionate work.

We are looking for someone who can:

• Lead strategically while maintaining a strong operational grip
• Build financial sustainability through a diverse income mix
• Develop and manage partnerships across sectors
• Ensure strong governance, safeguarding and risk management
• Lead with integrity, emotional intelligence and sound judgement

This is not about changing everything or making it your own. It is about building on strong foundations with confidence and care — strengthening what works, creating stability, and enabling the organisation to grow safely and sustainably.

The role is part-time (2.5 days per week) and offers the opportunity to shape a charity operating in a critical area of national importance, contributing meaningfully to suicide prevention across the UK.

If you are a thoughtful, values-led leader who can balance ambition with realism, and are motivated by the opportunity to lead an organisation where the work is both professional and deeply human, we would love to hear from you. 

Dementia Creative Arts Project Worker 
Location: Camden (South of the borough, with travel required) 
Hours: 7 hours per week 
Contract: 1-year fixed-term 
Salary: £6,249.88 per annum (pro rata of £31,249.40 FTE) 

About the Role 
We are looking for a creative and compassionate individual to join our team as a Dementia Creative Arts Project Worker. This is an exciting opportunity to support people living with dementia through engaging, person-centred creative sessions delivered in their own homes. 

You will work with a cohort of volunteer artists, musicians, and performers to design and deliver tailored, one-off creative sessions that enhance wellbeing, communication, and social interaction. This role is ideal for someone passionate about the arts and committed to improving the lives of people living with dementia. 

Key Responsibilities 

• Manage a caseload of clients living with dementia or cognitive impairment 

• Carry out person-centred assessments to understand clients’ interests, abilities, and needs 

• Plan and coordinate creative sessions including visual arts, music, and performance-based activities 

• Recruit, train, and support volunteer artists and facilitators 

• Match volunteers and artists with clients to ensure meaningful engagement 

• Conduct home visits, process referrals, and carry out risk assessments 

• Monitor, evaluate, and report on project outcomes and impact 

• Build partnerships with artists and external organisations 

• Provide information and guidance to carers, professionals, and stakeholders 

• Support project evaluation and reporting requirements for funders 

About You 
We are looking for someone who: 

• Has experience working with people living with dementia or vulnerable adults 

• Has a strong interest or background in creative arts, community arts, or wellbeing activities 

• Is skilled in person-centred approaches and building meaningful relationships 

• Can work independently and manage a small caseload effectively 

• Has experience working with or coordinating volunteers 

• Is organised, reflective, and committed to continuous improvement 

• Has strong communication and partnership-working skills 

What We Offer 

• 27 days annual leave (pro rata) plus bank holidays, rising with service 

• Contributory pension scheme (6% employer / 6% employee) 

• Ongoing training and professional development 

• A supportive and inclusive working environment 

Additional Information 

• The role requires flexibility to meet the needs of clients and the service 

• Travel within the south of Camden is required 

• This post is subject to safeguarding requirements and adherence to organisational policies 

How to Apply 
If you are passionate about using creativity to improve the lives of people living with dementia, we would love to hear from you. Please complete the attached forms and return them to us.

Why Age UK Camden? 

​We’re proud to support our staff with a range of benefits, including: 

• London Living Wage Employer 

• Equal Opportunities Employer 

• Dementia Friendly organisation 

• Pension scheme with employer contributions 

• Health cash plan to help with everyday healthcare costs 

• Employee Assistance Programme offering free, confidential support 

• Ongoing training and development opportunities 

• Supportive, inclusive team culture rooted in our values of kindness, courage, justice, and hope 

Striving to be an Equal Opportunities Employer