Head of community services jobs in Islington, hertfordshire

As Legacy and In-Memory Manager you will be responsible for leading your team to drive transformational change, through the delivery of our legacy and in-memory growth strategy. 

You will set objectives and oversee team activity to deliver the entire legacy journey with the aim of achieving significant long-term growth in revenue income to support our ambitious plans to bring Maggie’s cancer care to everyone who needs us. 

You will be responsible for working collaboratively with teams from across Maggie’s to engage them in the importance of legacy and in-memory giving. 

You will manage external agencies and suppliers to deliver excellent work, on time and to budget.  You will also manage end-to-end, multi-channel campaigns including the delivery of these through colleagues and agencies.

Please see the attached job description for further details.

The Charity and Our Vision.  

For over 15 years, Scotty's Little Soldiers has been supporting children and young people who have been bereaved of a parent who served in the British Armed Forces.  We are about to embark on an exciting journey which will see the charity evolve to support anyone affected by a military-connected bereavement and ultimately empower a community of more than 25,000 bereaved individuals and their families by 2035. 

Founded in 2010 by Nikki Scott following the death of her husband, Corporal Lee Scott, the charity currently offers a unique blend of emotional, practical, and educational support to over 750 young people.  

We are proud of our vibrant, non-traditional culture, which puts the needs of bereaved children and young people at the heart of everything we do. We embrace innovative approaches, are committed to creating smiles and believe in the power of community, resilience, and connection.   

Role Mission. 

To be an integral part of the delivery of Scotty’s new navigating entitlements casework (START) Programme, a single point of contact service designed to support anyone affected by military-connected bereavement. 

This is a hands-on, and vital role within a brand new team. You’ll be the first step in ensuring that everyone in the bereaved military community receives compassionate, personalised, and well-coordinated support. 

The key responsibilities of this role are:  

Service Design & Delivery  

Working closely with the Head of START, contribute to the planning and rollout of the START Programme  

In many cases be the first port of call for Scotty’s families, and be a welcoming and inclusive contact for all those families

Implement the new service model, workflows, triage process and beneficiary journey 

Ensure the service you deliver is trauma-informed, inclusive, and responsive to beneficiary feedback 

Manage your own caseload with support from Head of START programme 

Team Leadership & Development  

Once your experience has grown, provide peer support to any further caseworkers joining the team in 2027 and beyond (depending on demand) 

Ensure an ongoing focus on your own learning and development, always creating space for reflective practice  

Ensure that you live the culture that reflects The Scotty’s Way and encourages your own personal growth

 Be an active part of the wider Families team contributing to Daily Huddles and team plans and objectives 

Collaboration & Partnership  

Build and maintain, alongside the Head of START strong referral pathways with external organisations (military & non-military charities, NHS, social care) 

Build your expertise on navigating entitlements for the bereaved community to ensure that Scotty’s families receive the best possible support. 

Work collaboratively with other Programme teams to ensure consistency, shared learning & efficient internal referrals 

Monitoring & Evaluation  

Ensure that you are reporting consistently on beneficiary engagement, support outcomes, and follow-up actions 

Work with your direct support to use evidence and insights gathered to adapt and improve the service over time 

Ensure CRM records are complete, accurate, so they can be used to inform delivery decisions  

Contribution to Charity-Wide Goals  

Feed into cross-functional projects including Outreach, Fundraising, and Strategy 

Act as a representative of Scotty’s at sector events or external meetings where appropriate 

Support content development by sharing anonymised stories, insights, and themes  

The 30-day goals for this role are: 

Built a deep understanding of Scotty’s mission, our audience, the services we provide, and strategic direction. 

Worked closely with the Head of START and other programme Heads to understand the history of Scotty’s helping families navigate entitlements, including reviewing current and recent cases.  

Become familiar with the key stakeholders, partners and organisations (including statutory, charitable and others) for casework in the START Programme.  

The 60-day goals for this role are: 

Built confidence and knowledge around the START programme aims and objectives, and the needs of Scotty families.  

Supported the Head of START to implement the new casework programme and beneficiary journeys.   

Built understanding of the processes that are in place to monitor the outcomes and impact of the new START Programme. 

Contributed to the design of a light CRM for initial use in START casework.   

Supported the development of and started to build understanding of the necessary processes and procedures for casework including safeguarding, triage, wait time limits etc.   

Started the training plan for new START caseworkers.  

The 90-day goals for this role are: 

Supported the launch of the new START Programme alongside Scotty’s team members.   

Welcomed the first families to Casework following the processes and framework that the Head of START has implemented.   

Worked with the Head of START to set a clear plan for the remainder of 2026 and beyond for the START programme, establishing it as a quality Scotty’s service for families.  

Starting to provide outcomes and data that enable the programme’s outcomes to be evidenced. 

About You: 

Must-Have 

Experience in service delivery, casework, and personalised support services 

Ability to work independently and manage a busy, varied caseload 

A compassionate and person-centred approach to casework 

Excellent organisational and communication skills 

A clear understanding of safeguarding vulnerable adults 

Nice-to-Have  

Familiarity with military family life or bereavement support 

Background in information, advice and guidance within the charity or statutory sector 

An understanding of the importance of service co-design with users or lived experience groups 

Additional Information

The role will require some evening or weekend work

Enhanced DBS check required

Travel will be required to events and team training days

The Scotty’s Way

At Scotty’s, our personal performance is only 50% of what success looks like. Our culture is equally important. When you join our team, you sign up to The Scotty’s Way, rooted in our four core values:

Families Come First

Everyone a Supporter, Every Supporter a VIP

Love What You Do

Remember, Every Day

Our values are further supported by our four non-negotiable behaviours of Show Respect, Speak Up, Take Ownership and Actively Collaborate. We are looking for an individual who embodies these values and behaviours.

Closing date: 15th May 2026. Due to resource and time constraints, we are unfortunately unable to provide feedback for every application received and will only contact candidates shortlisted for an interview. 

Thank you for your interest in joining our team, we are an equal opportunities employer, we are committed to creating a diverse and inclusive workplace where all employees are treated with respect and given equal opportunities for employment and advancement.

We do not discriminate based on race, colour, religion, gender, sexual orientation, age, disability or any other protected characteristic.

We encourage all qualified individuals to apply for employment within our charity, and we provide a fair and inclusive recruitment process for all candidates.

We are looking for a highly motivated and organised individual to maintain, develop and continuously improve our systems. The role will be an integral part of the Living Wage Operations Team, providing strategic technical support and ensure the integrity of our systems, often overseeing development projects with external partners.

The Operations and Data Manager will need to be highly numerate and have great analytical skills to support our monitoring and evaluation functions, working with the Head of Operations and Insight on financial and budgeting management, reconciliation and forecasting for the Living Wage Foundation. The suitable candidate will be detail-oriented, be able to demonstrate their ability to seek out improvements and problem solve creatively and have experience working with Salesforce or equivalent CRM systems.

Lumos Foundation works to realise every child’s right to a family by transforming care systems around the world. Our vision is a world in which all children grow up in safe and loving families within supported communities.

Working globally with governments and partners, Lumos drives systemic reform to help children thrive in families rather than institutions. Over the next 10 years, we aim to help 500,000 children transition to family-based care and prevent 10 million from experiencing family separation.

Position

This is a newly created role leading Lumos’ AI, data, and technology agenda. You will shape our digital direction while ensuring systems, data, and tools are secure, effective, and aligned with organisational growth.

Working closely with our outsourced IT provider (who manages day-to-day operations), you will provide strategic oversight, governance, and continuous improvement across systems, data, and AI.

The role will suit someone who can bridge strategy and delivery, bringing both structure and innovation to a global, mission-driven organisation.

Requirements

• Experience leading or overseeing IT, data, or digital functions
• Strong understanding of systems, cloud environments, and integrations
• Experience in data governance, reporting, and analytics (e.g. Power BI)
• Knowledge of cybersecurity, IT governance, and risk management
• Familiarity with AI tools and responsible AI practices
• Ability to communicate technical concepts clearly to non-technical stakeholders
• Strong stakeholder management and cross-functional working

Desirable: international experience, digital transformation exposure, GDPR knowledge

Other Information

• Closing date: 3 May 2026
• First round interviews: 15 May 2026
• Second round interviews: 22 May 2026

This role is hybrid, based in London.

Please note:

• Only candidates with the right to work in the UK will be considered
• Candidates must be based in the UK
• Only shortlisted candidated will be contacted

We offer a supportive and inclusive environment with strong benefits, including annual leave, pension, and learning opportunities.

Lumos is committed to safeguarding and promoting the welfare of children and adults at risk. All roles are subject to appropriate checks.

Lead with purpose. Shape services that change lives.

Unpaid carers are at the heart of everything we do. Every day across Hertfordshire, carers balance extraordinary responsibilities — often without recognition, rest or support. At Carers in Hertfordshire, we exist to change that.

We are values‑led, carer‑led and deeply committed to ensuring carers feel recognised, listened to and supported. As we evolve our organisational structure to maximise our impact, we are seeking an inspirational Operational Manager to help lead our services into the next chapter.

The Opportunity

This is a senior leadership role with real breadth, influence and meaning. As Operational Manager, you will ensure our core services are delivered with compassion, quality and consistency — while never losing sight of the lived experience of carers themselves.

You will lead and support our Service Managers and Team Leaders, create clarity through strong operational planning, and foster a culture where empathy, learning and accountability go hand in hand. You’ll use insight and data to drive improvement, while ensuring that carers’ voices remain central to how services are designed, delivered and evaluated.

This is a role for someone who can balance heart and head — leading people with kindness and emotional intelligence, while confidently overseeing performance, safeguarding, resources and contracts.

What You’ll Be Responsible For

• Providing visible, values‑led leadership across all operational services
• Supporting and developing managers and team leaders through reflective, people‑centred practice
• Ensuring services are safe, accessible, inclusive and consistently high quality
• Leading the creation and delivery of the annual Operational Plan
• Embedding meaningful monitoring and evaluation that reflects carers’ experiences and outcomes
• Championing safeguarding that is robust, compassionate and proportionate
• Ensuring excellent contract performance, accountability and reporting
• Managing resources and budgets in ways that protect our caring ethos
• Embedding EDI, participation and co‑production across services
• Holding operational risk with integrity, transparency and care

About You

You will bring senior operational leadership experience from a charity, health, social care or community setting, alongside a deep commitment to values‑led, people‑focused practice.

You’ll be someone who:

• Leads with empathy, credibility and clarity
• Is experienced in managing managers across complex services
• Has strong safeguarding expertise with both children and adults
• Understands how to use data, insight and evaluation to improve services — without losing humanity
• Is confident balancing compassion with accountability
• Believes deeply in co‑production, inclusion and listening to lived experience

Experience with carers’ services, young people’s services, condition‑specific projects or contact management systems (such as Salesforce) would be an advantage — but above all, we’re looking for someone whose values align with ours.

Why Join Us?

This is a chance to play a pivotal role in a respected, carer‑led organisation at a moment of positive change. You’ll help shape how we work, support staff wellbeing, and ensure carers across Hertfordshire receive the understanding, respect and support they deserve.

If you’re driven by purpose, grounded in compassion, and ready to lead with impact — we’d love to hear from you.

Interviews will be held on 30th April.  Those invited for interview will be notified by close of play on 27th April.

BVSC is looking for a Health & Wellbeing Volunteer Lead to drive the growth and impact of our volunteerled programmes — Bexley Buddies and Digital Champions. 

This role is perfect for someone who enjoys working collaboratively across sectors, developing highquality volunteer programmes, and strengthening relationships with GP surgeries, NHS partners, charities and community organisations. You will play a key role in delivering better outcomes for residents by ensuring volunteers are supported, trained, and empowered to make a meaningful difference across the borough. 

You will lead programme delivery, champion best practice in volunteering, support two staff members, and maintain strong relationships with partners and commissioners. With over 80 volunteers involved, this is a unique opportunity to contribute to boroughwide health and wellbeing priorities while shaping and expanding volunteerled community support. 

Key Areas of Work: 

• Programme Leadership & Delivery: Lead the expansion and quality assurance of volunteerled health and wellbeing programmes across GP surgeries and community settings. 

• Partnerships & Stakeholder Engagement: Build and maintain effective relationships with NHS, VCS and community partners, representing BVSC at borough‑wide health and wellbeing forums. 

• Volunteer Leadership & Workforce Development: Support, coach and manage staff and volunteers to ensure an inclusive, rewarding and high‑quality volunteer experience. 

• Continuous Improvement & Insight: Use feedback, monitoring and evaluation frameworks to strengthen programme effectiveness and drive ongoing improvement. 

We’re looking for an experienced leader with a strong background in community health or wellbeing programmes, partnership working and volunteer management. You will bring excellent communication, problem‑solving and strategic planning skills, along with the ability to support teams and build effective relationships across NHS, voluntary sector and community partners.

If you are proactive, organised and passionate about improving outcomes for local residents, we’d love to hear from you. 

This is an exciting opportunity to play a hands-on role in growing commercial activity within one of London’s most iconic parks. You’ll support the development of sustainable income streams while helping to deliver a high-quality and accessible offer for everyone who visits.

Working closely with the Head of Commercial and Visitor Experience, you’ll manage relationships with commercial partners and concessions, oversee the day-to-day operation of the Visitor Centre retail offer, and support ticketing and membership activity. You’ll work collaboratively across teams to ensure activities are well coordinated, and align with the Trust’s wider ambitions.

You’ll be confident managing multiple priorities in a fast-paced environment, with strong organisational skills, attention to detail, and good commercial awareness.

Location: MSSC National Support Centre, London SE1 7JY (Hybrid)

Contract: Full-time, permanent

Salary: £49,000 gross per annum

Closing Date: 3 May 2026

Are you a Safeguarding Manager looking for a new opportunity?

The Marine Society & Sea Cadets (MSSC) is the leading maritime charity for youth development and lifelong learning. We are a vibrant and growing charity inspiring young people to achieve their potential through challenge and nautical adventure, while also enabling seafarers and maritime professionals to realise their potential through learning and career development.

Thousands of young people take part in Sea Cadets activity every week. We want to reach thousands more. We have a strong vision and are on the cusp of rolling out a new multi-year growth strategy to meet the growing demand for what we provide for young people. We aim to equip them to achieve their potential and thrive in a rapidly changing world. We are immensely proud of the breadth, quality and safety of activities we offer to young people.

We are currently looking for a Safeguarding Manager to join our team.

About the role

We are currently seeking to appoint a Safeguarding Manager who will be responsible for overseeing the day to day operational safeguarding functions for our charity. You will manage a team of Safeguarding Officers to ensure that an effective and robust safeguarding service is provided.  The post holder will provide professional advice and support on safeguarding matters to staff and volunteers, as well as liaising and meeting with external bodies, and occasionally delivering training.

You will have experience of the voluntary youth or community sector as a direct practitioner, and knowledge of Early Help and statutory guidance relating to safeguarding children and adults at risk. You will also have experience of managing a team where safeguarding is the main focus area of your work. 

Our safeguarding team operates centrally in London where we are responsible for providing support, advice and guidance to our volunteers relating on all safeguarding matters across the UK. Our Safeguarding Officers act as our lead professionals in managing safeguarding casework in line with our policy, procedures, national guidance and in line with our statutory duty.

Whilst this is a Monday- Friday full time position, a flexible approach to work and working patterns is a must, as is the ability to work effectively and respond appropriately in challenging circumstances.

Responsibilities

· Operational delivery

· Line management of the Safeguarding team

· Service development

Requirements

· A relevant professional qualification for example: Youth Work, Education, Early Years or demonstrable equivalent work experience.

· Detailed understanding of Early Help and legislation affecting safeguarding, regulatory requirements and best practice in relation to youth participation and inclusion.

· Knowledge and understanding of current issues and trends in safeguarding, child protection and work with children and young people.

· Management experience including responsibility for managing safeguarding, child protection, review or risk assessment and complaints and being the key decision maker.

· Experience of managing a team with an understanding of the impact and issues involved in safeguarding and child protection.

For further information, please download the Recruitment Pack. If you are interested in this role, please apply now!

Benefits

• 25 days annual leave per annum, pro rata for part time employees, increasing with length of service
• Hybrid working for many roles
• Volunteering Leave
• Life assurance (4x salary)
• Private medical insurance
• Generous pension (employer contribution up to 10%)
• Cycle to work scheme
• Access to the Marine Society Digital Library
• Wellbeing portal and EAP with 121 counselling
• Employee development: We are investing in our employees' development and have an annual calendar of learning and development opportunities, designed to support employees to develop into their roles and stretch them to achieve their full potential.

Additional Information

MSSC positively encourages applications from suitably qualified and eligible candidates from all backgrounds. Equity, diversity, and inclusion really matters to us, so we can best serve our beneficiaries from every community. We work to ensure a fair and consistent recruitment process and aim to be a charity where diversity of experience, identity and skills are valued and welcomed. MSSC is an equal opportunities employer.

We recognise our responsibilities to safeguard and protect the young people and vulnerable adults with whom we work. We do all we can to promote their health, safety and wellbeing, and we expect our staff to share this commitment and work in line with safeguarding policy, the MSSC’s values and ethos of inclusivity. We adhere to safer recruitment practices and therefore employment is subject to detailed pre-employment checks for successful candidates, including references and criminal disclosure checks and the completion of a disclosure questionnaire.

All successful applicants are required to attend safeguarding training and undergo pre-employment checks including a criminal record check.

The Youth Endowment Fund 

Change Lead, Youth Sector 

Reports to: Head of Change for Youth Sector 

Salary: £56,600 

Location:  Central London, Hybrid*  

Contract: 2 years -fixed term contract

Closing date: Thursday 23rd April 2026 at 12pm (noon) 

Interviews: Week commencing 4th May 2026 

About the Youth Endowment Fund 

All of us will experience violence at some point in our lives. For many children, it is a daily reality. Each year, tens of children are killed, hundreds are hospitalised, 1 in 5 teenage children are victims and the majority admit to feeling afraid of violence. It scares them when they travel home from school, prevents them from going out and makes the most vulnerable feel like they don’t matter. It is taking lives, traumatising families and dividing communities. It robs potential, progress and hope.   

But it doesn’t have to be this way.   

The Youth Endowment Fund believes that no child should be affected by violence. We research violence to understand it; we find, fund and test what works to prevent it; and we are building a movement to end it.  

Key Responsibilities 

We are making good progress building the evidence of what works within and around the youth sector to reduce violence. With the launch of the new Practice Guidance we are keen to translate evidence recommendations into practice. The greatest risk is that evidence stays on the shelf and doesn’t help young people – your role is to make sure that doesn’t happen.
 
You’ll focus on helping local authority commissioners use our tools and guidance in their everyday decisions about youth services. This will involve: 

• Creating clear, practical content like guides, toolkits and workshop materials to support the use of Practice Assessment for the Youth Sector (PAYS). 

• Leading our Practice Guidance programme, working closely with commissioners to help them use evidence in their work. 

• Building strong, trusted relationships with senior leaders across the sector. 

• Planning and tracking how we support more commissioners to adopt evidence-based approaches. 

• Spotting what tools or resources are needed and helping develop them. 

• Finding effective ways to share evidence, from events and workshops to online sessions and presentations. 

As a senior member of staff in the organisation, you also: 

• Build a culture where it is natural to perform well and support colleagues brilliantly.

• Contribute to setting the strategy, delivering results and building and modelling the culture that we need to succeed.

About You 

You are this sort of person: 

• You are fascinated about change and are experienced in making it happen. You have outstanding analytical judgment alongside the emotional intelligence and experience needed to identify the right opportunities for change, then make them happen. You understand why people find change difficult. You come alive talking about how people make decisions and why they do the things they do. 

• You understand Local Authority Commissioners working specifically working with the youth sector. You really understand how youth commissioners work, from Directors of Children Services, Heads of Services to senior stakeholders within the youth sector. You have experience of commissioning youth provision, working in youth sector, ideally in a role that worked with young people who are vulnerable to or involved in violence. You can demonstrate ability to reflect on and adopt evidence-based practice in relation to the youth sector.

• You write in a way that people easily understand. You have that rare skill of writing in plain English. You have experience of translating complex information into plain writing that everyone can understand.

• You have excellent project and time management skills and the ability to deliver high-quality work in a fast-paced environment. You can work independently and to a high standard.

• You win people over. People tend to warm to you and respect you. You have built good relationships with very senior people and with very junior people. You are good at chairing meetings, connecting people and having good introductory meetings. You are comfortable talking to a government minister, a youth worker, a company CEO, a teacher and a 15-year-old student. Listening to people from all backgrounds matters to you.

• You are an excellent strategic thinker. People say that you are good at seeing the big picture. You have experience of wrestling into place a strategy for a project or organisation. You are good at thinking logically, but you are also creative. You have ideas but are happy rejecting a lot of them. You like seeing things from different points of view. 

• You learn fast but remain humble. You are very quick at getting your head around things. You like learning. You are very good at synthesising information. You know how much you don't know. You know that you can learn more. You know that it's easy to assume you know when you don't. You care more that good things happen than who gets the credit. You are a great and supportive team player. 

• You don't want your days to pass without making a difference. You want to play a significant part in reducing violence.

• You understand young people. You understand what the lives of vulnerable young people can be like and you understand some of the organisations that work with them, ideally through first-hand experience.

• You are committed to equality, diversity and inclusion. 

You must have this sort of experience 

• Changing frontline practice and systems: You have significant experience in leading behaviour, practice or policy changes within the youth work sector. You can show how these have been effective in delivering tangible change.

• Commissioning, or supporting the commissioning of, youth sector services, preferably in a role/setting specifically working with young people who are vulnerable to or involved in violence.  

You might have this sort of experience:  

• Crafting and delivering a strategy to get a new piece of evidence or guidance adopted within the youth sector.

• Behaviour change research experience.

• Working with other funders and commissioners of youth services, such as housing investment leads.

While it’s not a criterion, we’re especially interested to hear from applicants who have lived experience of youth violence.    

It’s also important to us that the people we hire do not discriminate. We believe in being inclusive and giving everyone an equal chance to succeed. Applications are welcome from all regardless of age, sex, gender identity, disability, marriage or civil partnership, pregnancy and maternity, religion or belief, race, sexual orientation, transgender status or social economic background.    

Hybrid Working Details     

The office is based in Central London, but you don’t have to be.

Those living in London and within the 32 London Boroughs are expected to be in the office a minimum of 2 days per week. If you live outside of London and work remotely, you’ll be expected to work from the London office 2 days per month. As part of our commitment to flexible working, we will consider a range of options for the successful applicant. All options can be discussed at the interview stage. 

To Apply 

To apply, please send a CV and cover letter, and complete the monitoring form by click on the "Apply for this" button by Thursday 23rd April at 12pm (noon). 

When applying for this role, please ensure that your cover letter can answer, within a maximum of 1000 words, the following questions:  
 
1. Turning evidence into practice: We are keen to ensure that our Practice Guidance and tools are actively used by commissioners. This role requires building trusted relationships with local authority commissioners and other local funders to encourage evidence-based decision-making. Describe your experience influencing senior stakeholders to change practice or adopt a new approach?
 
2. Influencing commissioners: This role requires building trusted relationships with local authority commissioners and other local funders to encourage evidence-based decision making. Describe your experience influencing senior stakeholders to change practice or adopt a new approach? 
 
3. Excellent project management: Will be critical to delivering the Practice Guidance programme and supporting adoption across the sector. Tell us about a complex project you have led from planning through to delivery and share what management tools aided you. 

Interview process  

This will be a one stage process, with interviews taking place the week commencing 4th May 2026.

 
PLEASE NOTE: We do not sponsor work permits, and you will be required to provide proof of your eligibility to work in the UK. 

Benefits Include 

• £1,000 professional development budget annually 

• 28 days holiday plus Bank Holidays  

• Four half days for volunteering activities  

• Employee Assistance Programme – 24hr phone line for free confidential support

• Volunteering days - 4 half days per year  

• Death in service - 4 times annual salary  

• Flexible hours. Core office hours 10am – 4pm  

• Financial support including travel and hardship loans  

• Employer contributed pension of 5% 

Personal Data   

Your personal data will be shared for the purposes of the recruitment exercise. This includes our HR team, interviewers (who may include other partners in the project and independent advisors), relevant team managers and our IT service provider if access to the data is necessary for performance of their roles. We do not share your data with other third parties, unless your application for employment is successful and we make you an offer of employment. We will then share your data with former employers to obtain references for you. We do not transfer your data outside the European Economic Area.   

This role focuses on the visitor facing side of ticketing operations. Ticketing set up and revenue management is not part of the remit, and is led by a separate senior manager, who this person will work closely with.

Please download the attached Job Description for a full overview of this role's responsibilities.
If you are viewing on a job board, please navigate to our website to find the original advert.

The annual salary stated is based on the Full-Time Equivalent (40 hours per week). If the job is part-time, the weekly hours will be stated within the advert.

The deadline for applications is 23:59 on the closing date for the job posting.

Please note, applications sent via Email or 3rd party agencies will not be considered.

Need reasonable adjustments? Please contact us so we can help make the application process accessible to you. Be sure to include the job you are applying for and your full name.

We welcome applications from all backgrounds. By attracting people with diverse attitudes, opinions and beliefs we can continue to look at the world with fresh eyes and find new ways of doing things. The Southbank Centre is a warm and welcoming place to work, with great aspirations and ambitions to create great and accessible work for all. We pride ourselves in building a supportive environment to enable the development of our colleagues.

Key Responsibilities

• Collaborate with the Head of Visitor Experience and Ticketing to inspire, motivate and manage the Ticketing Operations team to deliver a responsive, dynamic and vibrant visitor experience. 
• Support the overall Visitor Experience and Ticketing Strategy by monitoring, managing and improving performance of the whole Visitor Experience and Ticketing team. 
• Lead on the analysis and response to visitor feedback. 
• Lead on projects prioritised by the Head of Visitor Experience and Ticketing. 
• Work with all Southbank Centre departments and partners to improve the quality and consistency of the Southbank Centre Visitor Experience and Ticketing operation.

Skills & Experience

• Passion for providing and promoting an excellent experience for visitors.
• Extensive experience of venue ticketing operations and related systems.
• Experience managing and developing a large dynamic team in a visitor focused operation. 
• Strong leader and problem solver, always leading by example Excellent communications skills.

Benefits

As well as working at one of London's most popular and exciting  sites the successful candidate will also benefit from the following:​​​​​​​
 

• A min 5%  pension contribution (going up to 9% depending on employee contribution), from day 1 of employment
• 28 days annual leave, plus bank holidays
• Enhanced sick pay
• Enhanced family leave benefits
• Up to 30% discounts at onsite retail, food and beverage vendors
• Staff ticket offers for SC events
• Free entry to Hayward Gallery
• Free/discounted entry with other reciprocal organisations
• Free staff yoga 

Salary: £29,624.85 per annum plus £5023.71 per annum

Location: London, Old Street Head Office with Hybrid working 

Contract: Permanent  

Hours: Full time 35 hours per week 

Closing date: Tuesday the 21st of April at 11:30pm 

Are you a positive and open-minded individual who has great time management and organisational skills, enjoys communicating with a variety of people and is keen to learn and develop a career in fundraising? Then join Shelter as a Community & Events Assistant and you could soon be part of our welcoming and supportive Supporter Experience team.

About the role

The main objectives of this role will be to provide excellent supporter care to Shelter’s fundraisers, which will involve building relationships and giving fundraising and event support and advice and providing efficient administrative support to the department. We want to give you scope to grow into a confident and successful fundraiser, so you will receive training and provide supporter care and admin support across a variety of community & events activities, events and products across all three teams.

About you

Communicating with a variety of people: you will enjoy communicating with people in a variety of different ways, over the phone, face to face, by email, letter and over social media channels.

Time management & organisation: there’s a lot to do, particularly when we have fundraising products live and during the busy winter fundraising period, so it’s important to be able to manage your time well. The team has a really positive collective attitude to helping you do this, and they will suggest different tools and methods to stay on top of your work. But your being organised from the get-go is important.

Attention to detail: in all tasks, you will need to have a good eye for detail to make sure work is completed with a high level of accuracy.

Proactive: there are many activities to get involved with at Shelter, so being proactive ensures you get as much from your role as possible. Within your role you need to take initiative in setting up meetings, asking questions and suggesting/trying new ideas. Beyond this, taking advantage of volunteering in our shops or at events, and visiting local Shelter Hubs, is a great way to understand the cause and sector.

Willingness to be busy: everyone in the team has lots to do and has a range of responsibilities across different areas. To be successful in this role, you need to be willing to be busy during the working day and enjoy the variety this brings.

Flexibility: as this role will support work across the wider Community & Events team throughout the year, it is vital that the successful candidate is adaptable and willing to get stuck into different activities when needed. There will be occasional evening and weekend work to support events, for which time off in lieu will be given.

Positive attitude to learning: one of the most important aspects of the job is being positive and willing to learn. Being open-minded and keen to find solutions to problems is essential.

Apply to be part of our team and be the change you want to see in society.

Benefits 

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

About the team

The Supporter Experience team at Shelter exists to provide expert stewardship to build deep long-term relationships, enhancing the supporter experience to drive income now and increase lifetime values. 

We ensure supporters feel valued and appreciated by Shelter and understand the impact of their support. We’re part of a wider Community & Events team that sits within an Income Generation directorate. Together, we look after a wide variety of fundraising activities to help fund our mission to ensure a safe home for all. 

Your team are welcoming and supportive, we work hard but try to have a lot of fun as well. Your line manager will be there to support you and encourage your personal development and you’ll have the opportunity to progress within the Community & Events team and beyond.

How to apply

Please click ‘Apply for Job’ below. You are required to submit your work history and a supporting statement. Please provide specific examples of how you meet the criteria in the 'About you' section of this advert, following the STAR format, and ensure you demonstrate how you address the behaviours below throughout your responses:

•    We prioritise diversity and have an inclusive and open mindset

Any applications submitted without a supporting statement will not be considered.

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything.

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

Safeguarding statement

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Crisis is the national charity for people experiencing homelessness. We have embarked on our 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.

Location: Crisis Skylight London. Homeworking can be considered for one day a week in line with Crisis’ Hybrid Working Policy.

It is an exciting and important time to be joining us at Crisis. We work with thousands of people across England, Scotland, and Wales so they can leave homelessness behind for good. We have recently adapted the way our services work to maximise our impact in ending homelessness. We have increased our capacity to work with people one to one and strengthened our ability to support those people facing the most barriers to preventing or ending their homelessness.

We offer people who are homeless or at risk of becoming homeless housing and benefits advice, 1-2-1 coaching, advocacy, courses and peer group sessions alongside practical services of showers and laundry for street homeless.

About the role

As an Engagement and Assessment Worker, you will be part of Crisis Skylight London’s Engagement and Assessment Team, providing a high quality, non-judgemental and safe service to individuals who approach our Skylight Centre. Engagement and Assessment Workers are the first point of contact for a range of enquiries from people who are experiencing homelessness for the first time, individuals with complex and multiple needs, visitors, volunteers, and supporters. You will be providing information about Crisis’ services, delivering a high-quality triage and assessment service, and offering Information, Advice and Guidance (IAG) on local homelessness and other related services. You will also manage a small caseload.

Crisis uses a case management approach, and the successful candidate will attend case management meetings, reflective practice, and team meetings. You will also work collaboratively with external partners and Crisis Skylight London’s Coaching and Learning Teams.

About you

To be successful in this role you will have:

• Experience of working with homeless or other vulnerable groups and understanding of the importance of respecting confidentiality, showing empathy and sensitivity, and working in a boundary way.
• Experience of assessing presenting needs and working in a Psychologically Informed Environment, and in a way that ensures that members with all levels of need can access the service.
• Excellent customer service skills with a commitment to delivering the highest standard of customer care and high quality IAG.
• Good knowledge of homelessness, housing and welfare legislation and Safeguarding procedures.
• Strong interpersonal skills including effective written and verbal communication skills and ability to deal with challenging situations with a calm approach.
• Ability to manage a caseload, and successful relationships with external service providers and partners.
• Good working knowledge of Microsoft Office Applications (Word, Excel, Outlook, Teams)

Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds. 

Working at Crisis 

Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.

Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.

As a member of the team, you will have access to a wide range of employee benefits including: 

• A competitive salary. Please note, our salaries are fixed to counter inequity and we do not negotiate at offer stage
• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy
• Pension scheme with an employer contribution of 8.5% 
• 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave
• Enhanced maternity, paternity, shared parental, and adoption pay
• Wellbeing Leave to be used flexibly and more! (Full list of benefits available on website) 

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career. 

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

How do I apply?

Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.

Closing date: Sunday 26th April 2026 at 23:59

Interview date and location: Wednesday 13th May 2026 at Crisis Skylight London, 50 – 52 Commercial Street, E1 6LT

Interview process: Competency-based interview and interview task sent to shortlisted candidates prior to interview

AI in Applications

We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences

Accessibility 

We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please contact our Talent Acquisition team to discuss how we can help. 

Registered Charity Numbers: E&W1082947, SC040094 

Can you help support new dads when it really matters?

We’re looking for a Dad Matters Coordinator to help us reach more families across Brent. This is a brilliant opportunity for someone who understands the emotional ups and downs of becoming a dad and wants to support fathers at a crucial point in their parenting journey.

New dads can face real mental health challenges — often quietly. In this role, you’ll help dads feel listened to, supported and confident, strengthening attachment and helping them access the right support.

What you’ll be doing

• Offering coaching and advice to new dads and dads-to-be

• Having honest conversations about mental health, bonding and wellbeing

• Getting out into the community, approaching dads and building trust

• Developing and running group sessions and workshops

• Working closely with health professionals and local services so dads are included and supported

• Helping grow and support our Dad Matters volunteers

This is a hands-on, community-based role, so you’ll need to be regularly out and about in Brent, building visibility and relationships.

About you

You don’t need formal qualifications in healthcare or mental health. What matters is that you:

• Understand the mental health challenges new dads can face

• Are confident talking to people and putting them at ease

• Have experience in a community, support or people-facing role

• Can lead groups, deliver sessions or training

• Are proactive, approachable and genuinely care about supporting families

Parenting experience and lived experience of key issues are both really valued.

Why join us?

You’ll be part of a supportive organisation doing meaningful work, with the chance to shape and grow Dad Matters in Brent and see the impact of your work first-hand.

Not sure if it’s for you?
We’d still love to hear from you — get in touch for an informal chat

Note: This post is exempt from the Rehabilitation of Offenders Act 1974 due to the nature of our work

Purpose 

We are looking for a highly organised Practice and Programmes Coordinator to work as a core member of our Practice and Programmes team.

About us 

New Local has a mission to transform public services and unlock community power. We publish research, lead peer learning, influence government, and work with public sector organisations on some of today’s most pressing issues, informed by our network of 50-plus local authority members.

 All our work is guided by a belief in community power – the principle that communities themselves have the best insight into their own circumstances and should be able to participate in shaping their places and services. We believe that active, empowered communities should be at the heart of a wider shift towards place-based public services and a system focused on prevention, which can lead to better outcomes and a more sustainable system for all.

About you

You will play a vital role supporting the management of our diverse portfolio of projects working as part of the team with a broad range of clients, members, and partners including individual councils, the NHS, and other public and voluntary sector partners to enable them to become more community powered. With some experience in project management, people, and research skills, you will act as the team's administrative engine, working as the organising power behind the team's high-quality delivery of our practice and programme work.

You will be supported to explore and work on your personal and professional development as part of the role, and have the opportunity to build your facilitation skills, working alongside other team members as part of online and in person sessions. From time to time, you will also have the opportunity to support the wider organisation activity including supporting our member network and events programme. 

Your job will incldue:

• Coordinate several projects at the same time, supporting team members to deliver high quality work, on time and within agreed budgets.

• Coordinate project meetings, both internally and externally, capturing key decisions and actions and working with the team to develop effective project management mechanisms to enable smooth delivery.

• Act as a first point of contact for project work, providing timely project management updates for internal and external stakeholders.

• Support the design and delivery of workshops and events, particularly through coordination of logistics (venue, catering, IT, materials needed, etc.) and liaising with our team, clients, and participants to ensure sessions are delivered smoothly.

• Support project leads to prepare high quality, compelling project resources including presentations, reports, and blogs. 

• Support project leads in designing and delivering a range of research activities including desk research, focus groups, interviews, and analysis. 

• Work with New Local’s Finance Officer and Head of Operations & Finance to ensure invoicing, and payments related to the Practice and Programme team’s work are processed in a timely manner.

• Provide support to network and member events, work on internal projects and a range of other activities which support your individual and organisational development.

And more… As part of a small, friendly organisation you’ll have the opportunity to participate in other activities and support the wider development and delivery of New Local’s vision and strategy. 

Please see below for the full job description, person specification and our full list of benefits.

Key dates

• Deadline for applications: 5 May 2026, 9am 
• Candidates contacted for interview: 13 May 2026 
• Online interviews: 20 May (am) or 22 May (pm) 
• Written task: On the same day as interview 
• Start date: As soon as possible