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Customer Support Engineer
Hours: Part time, 20 hours per week, Monday – Friday 8am - 12pm (4 hours per day)
Contract: Fixed term role until 31 March 2027
Salary: £30,500 - £32,000 per annum, pro rata (£16,500 per annum for part time hours) plus Into Film Benefits
Location: Edinburgh, Belfast, Cardiff, Salford or London. We operate in a hybrid pattern, combining home working with attendance at the office.
About Into Film
Into Film is the UK’s leading charity for film in education and the community. We provide screen industry careers information and advice, support young filmmakers, and bring the power of moving image storytelling into classroom teaching.
We also run the annual Into Film Festival which enables more than 400,000 pupils to visit the cinema for free, and the Into Film Awards - the UK’s leading showcase for young filmmaking talent.
The core Into Film programme is free for UK state schools, colleges and other youth settings, thanks to support from the BFI, awarding National Lottery good cause funding, and through other key funders including Cinema First and Northern Ireland Screen.
Our vision – Film enriches the life of every child and young person.
Our mission – To inspire and support young people to learn, and to realise their creative, cultural and career aspirations, through film and the moving image.
Into Film operates a hybrid working policy with offices in London, Cardiff, Belfast, Edinburgh and Salford.
We are open to flexible working models wherever the role allows, including working compressed hours. We also offer a range of staff perks and benefit, which are detailed below.
Role Summary
The main function of the Customer Support Engineer (“CSE”) role is to ensure those who choose Into Film receive the most positive support possible from the organisation. So, the CSE will play a key role in our product strategy, demonstrating our commitment to high retention of account holders.
The role exists as the front line of customer technical support for users of Into Film’s online offer, including the educator, club member, and online learning websites.
The CSE supports organisations, film clubs, educators, young people, and other account holders on their journey from recruitment to brand advocate. The CSE also plays a key role in monitoring issues and account activity, analysing these to inform new features and opportunities for the organisation.
Main Responsibilities:
General Responsibilities:
Person Specification:
Minimum Requirements:
Desirable:
All Into Film staff work in a hybrid pattern, combining home working with attendance at their local and national office when required, along with some travel across the UK, as appropriate to the role.
We are open to flexible working models wherever the role allows, including working compressed hours.
We also offer a range of staff benefits and perks, including:
All employees regularly working with children and member data are required to undertake and maintain enhanced DBS clearance (and/or Access NI check or Disclosure Scotland check, depending on working location), acquired at Into Film’s expense; employment is dependent upon this.
Closing: 10:00am, Tuesday 30th June 2026 (BST)
Interviews will be held between 14th and 15th July 2026.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
No agencies please.
About us
The International Committee of the Red Cross (ICRC) is a neutral, independent organisation ensuring humanitarian protection and assistance for people affected by armed conflict and other violence. The Regional Delegation for the UK and Ireland engages with the British and Irish Governments on matters of humanitarian concern, builds support for the ICRC’s global operations and furthers understanding of international humanitarian law (IHL). The Delegation also maintains a close relationship with the British and Irish Red Cross Societies.
Our Diversity Commitment
ICRC celebrates diversity and we strive to make inclusion part of what we do every day. We aim to create a working environment in which all individuals are able to make best use of their skills, free from discrimination and we are committed to creating a diverse, multicultural environment.
Applicants with protected characteristics are strongly encouraged to apply.
About the role
The Head of Policy and Humanitarian Affairs manages a small dynamic team based in London, who take the lead, as requested, on the delivery of relevant strategies in the UK and Ireland, the main objectives of which are twofold: (i) to contribute towards enabling ICRC action to protect and assist people affected by armed conflict (AC) and other situations of violence; (ii) to influence the debate and secure improved decision-making on issues relevant to conflict, humanitarian action and international humanitarian law.
Reporting to and working as adviser to the ICRC Head of Delegation (advising as well his deputy), the Head of Policy and Humanitarian Affairs develops and oversees the implementation of the delegation’s policy and humanitarian affairs strategy in the UK and Ireland, ensuring it is in line with the ICRC’s overall strategy. He/she is a member of ICRC’s global network of policy and humanitarian advisors, interacting regularly with the Policy and Humanitarian Diplomacy Divisions/Units at headquarters as well as with delegations around the world, thus contributing to policy formulation and ICRC’s humanitarian diplomacy.
He/she works closely with the British Red Cross and Irish Red Cross ensuring optimal impact of the Red Cross Red Crescent Movement’s policy and humanitarian diplomacy objectives.
This is an outward facing job as he/she represents the ICRC with the authorities and the wider humanitarian sector in the.
Person specification (qualifications, skills & experience required)
Essential
Desirable:
Further Details
This post is part of a job share and will be offered as part-time (21 hours/ 3 days per week) resident appointment based in our London office. The appointment will be offered on an open-ended contract from the beginning of September 2026 (or as soon as a start date is feasible).
The Head of Policy post receives a salary at C2 ICRC London grade and it will be pro-rata for this 3 day part time role (60% FTE); the salary below is indicative for the full time equivalent (100%)
(the final salary upon offer will be dependent on previous experience and relevant qualifications of the successful candidate):
ANNUAL BASE SALARY £ (GBP)
Humanitarian Affairs Coordinator C2
Tier 1 Tier 2 Tier 3
Min Max Min Max Min Max
84,213 96,010 96,010 112,541 112,541 131,431
We currently operate on a hybrid office/homework basis, and there is an option to work from home for part of the week.
Application Process
This is a call for expression of interest and the closing date for applications will be midnight on Sunday the 14th of June 2026.
Interviews will take place on Monday the 29th and Tuesday the 30th of June 2026. Successful applicants will be invited to attend a panel interview.
To apply please follow this link to complete the application form.
Please note that we will not be able to assess speculative CVs, unless accompanied by a completed application form as per the guidance in the link above.
Please address any questions to the delegation’s HR Manager, Aris Magkoutis (see details in the application form).
ICRC has a responsibility to ensure that all employees are eligible to work in the UK.
The client requests no contact from agencies or media sales.
Lloyds Bank Foundation
Funding and Compliance Lead
Starting Salary: £55,479 (outside London); £58,983 (London-based). Plus 3.6% increase following successful completion of probation period.
Contract: Full-time, permanent contract (we are open to conversations about flexibility – so please ask)
Location: London-based role with expectation of hybrid working from our London office
About Lloyds Bank Foundation
Lloyds Bank Foundation for England and Wales is an independent charitable foundation, backed by Lloyds Banking Group and the people within it. We want everyone to be in a good place – personally, in a home that’s a good place to live, and in a community that’s a good place to belong.
We play our role by connecting and catalysing community-led change, providing the money, time, tools and connections that build organisations’ capacity and capability, to make people’s lives better and their communities stronger.
We back people and communities across England and Wales to make that happen, because when you back brilliant people, brilliant things happen.
About the Role
This is a key leadership role responsible for ensuring the Foundation delivers high-quality, transparent and equitable funding practices across its work.
As Funding and Compliance Lead, you will lead the end-to-end funding and compliance function, bringing together assessment, contract management, risk and grant management to ensure decisions are robust, proportionate and aligned with regulatory and sector standards.
You will play a critical role in strengthening systems and ways of working, improving consistency, quality and the experience of applicants and funded partners. Working closely across the organisation, you will ensure that funding and compliance activity is aligned with our strategy and supports effective delivery of community-led change.
You will also lead and develop a high-performing team, fostering a culture of accountability, collaboration and continuous improvement.
About You
We’re looking for an experienced and collaborative leader with strong expertise in grant management, compliance and risk. You will bring a track record of delivering high-quality funding processes, alongside experience of improving systems and ways of working.
You will be confident navigating complexity, balancing rigour with pragmatism, and ensuring that processes are both robust and accessible. Strong analytical skills, attention to detail and the ability to use data and insight to inform decisions are essential.
You will also be an effective people manager, able to support and develop others while creating a positive and inclusive team culture. A strong commitment to equity, diversity, inclusion and the Foundation’s values is key.
How to Apply
Please click ‘Apply’ to be redirected to our website, where you can download the Candidate Information Pack and find details of how to apply.
For an informal conversation about the role and application process, please contact our recruitment partner, Atkinson HR via the contact information provided in the candidate pack.
Our Commitment to Diversity, Equity and Inclusion
We hold Disability Confident Employer status (Level 2) and are working towards full status by 2027. This means that if you're a disabled applicant and your CV and application answers clearly demonstrate that you meet the essential criteria for the role, we will invite you to interview.
More broadly, we are committed to building a diverse team that reflects the communities and people we work with. We believe that diversity of background, experience and perspective makes us stronger and helps us make better decisions. We actively welcome applications from people who are under-represented in the charity sector, including people from Black, Asian and minoritised ethnic communities, disabled people, and those with experience of the issues our funded charities work to address.
Key Dates
Closing Date: Midday, Monday 15th June
First Interview: Thursday 25th June 2026
Second Interview: Monday 6th July 2026
We support small, local and specialist charities across England and Wales.


Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Age UK Kensington and Chelsea’s Information and Advice (I&A) service provides rights-based information, advice and advocacy on Welfare Benefits, Social Care and Housing options as well as practical assistance to enable older people access their entitlements.
Join a vibrant, values‑driven local charity making a real difference to older people across Kensington and Chelsea. As a Senior Information & Advice Caseworker, you’ll play a key role in ensuring our rights‑based advice service is the best it can be — supporting advisers, shaping quality, and helping older people access the benefits, care and housing options they deserve.
If you’re motivated by impact, collaboration and championing dignity and independence, we’d love to hear from you!
We believe that ageing should be about living well — staying connected, independent, and fulfilled at every stage of life.


The client requests no contact from agencies or media sales.