Mental health services manager jobs in Greater london
Using Anonymous Recruitment
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Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About Working Well Trust
Working Well Trust is a mental health and employment charity in London. All of our projects share the aim of improving the lives of people with mental health support needs, learning disabilities and/or complex issues through training and employment.
We are now recruiting an IPS Employment Advisor to join our Connect to Work service across Enfield. This is a full-time, permanent role working 35 hours per week, following the principles of the IPS model to support people into paid employment.
This role is specific to being co-located on site with probation services within Enfield. Candidates must be willing to undergo a vetting form including digital ID verification technology, right to work checks, proof of identity, proof of address and a DBS. Due to the nature of the role, the successful candidate with need to include contact details for prior workplaces and personal references.
Previous experience/ understanding of probation services and MAPPA restrictions are beneficial but not essential to the role.
What you’ll be doing
If you were working with us, your days would be varied and people-centred. You would manage a caseload of clients with mental health support needs, people experiencing homelessness, and people with offending histories, offering one-to-one support to help them secure and sustain employment that matches their preferences.
You would provide person-centred guidance using the IPS approach (training is provided), helping clients build confidence, prepare for work, and navigate challenges that may arise. A key part of the role involves engaging employers, promoting the value of our service, and identifying suitable job opportunities.
You would work closely with NHS clinical teams, contributing to an integrated approach to recovery through employment. This includes attending team meetings, coordinating support, and maintaining clear, client-led communication. The role also involves working to agreed targets while maintaining a high-quality, supportive service.
What you’ll need
You do not need previous employment support experience. What matters most is that you bring:
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A genuine desire to support people with mental health support needs and/or learning disabilities to achieve their employment goals.
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Motivation to help people from all backgrounds move into meaningful work.
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Confidence speaking with a wide range of people, from clients to employers.
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Strong organisation skills, with the ability to multitask and manage your workload.
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Willingness to learn the IPS model and become confident approaching employers.
We welcome applications from people with lived experience of mental health, personally or through a close contact.
What we offer
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30 days annual leave plus public holidays (FTE)
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Paid company closed days at the end of the year (FTE)
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Flexible, paid Wellbeing Hour every fortnight (FTE)
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6% employer pension contribution
Working Well Trust is an equal opportunities employer and Confident about Disabilities.
What’s next
Before you apply, please note the following:
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We actively recruit and carefully review all applications. Due to rapid service expansion, we have onboarded 20 external hires in the last six months.
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To ensure we can best support the people and communities we serve, we progress applications only where candidates provide meaningful answers to the screening questions.
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Career development is real here: in the past year, 10 colleagues have progressed internally into Senior roles, Project Lead, Team Lead, and Operations Manager positions. We value ambition and celebrate progression.
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If you require any reasonable adjustments at the interview stage, for example due to a disability, learning difficulty or health condition, please let us know in advance so that we can make appropriate arrangements.
If you are ready to help us build a service that supports people into meaningful work, click Apply to submit your CV and answer the screening questions. Telephone and final interviews will be confirmed.
Start your application today and take the next step in a rewarding career.
At Working Well Trust, our mission is to support people experiencing mental health challenges and/or are neurodiverse on their employment journey.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Practitioner Psychologist
When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.
Job Title: Practitioner Psychologist
Location: Based in Croydon. Unfortunately this service does not have step free access.
Salary: £60,000 (Full Time Equivalent)
NHS Equivalent Band: 8A
Shift Pattern: 22.5 hours per week, Monday to Friday working between 09:00 - 17:00, although some flexibility may be required at times with service needs. Working days can be agreed upon next stages of the interview process.
About the Role
We're looking for an experienced Registered Practitioner Psychologist with a background in clinical psychology to join our team in Croydon. The service offers a psychologically informed environment across four sites, providing low to high support forensic mental health services to our residents with forensic mental health needs, complex conditions, and dual diagnosis. In this role, you will drive the delivery of evidence based psychological assessments and interventions aimed at the rehabilitation and reintegration of our residents into the communities. This is a creative, evolving, and impactful role which works closely with our Group Psychological Lead and wider teams to provide support to staff and at times residents to support in providing a streamlined and psychologically informed service.
Key Responsibilities include:
- Provide advice, guidance, and support to the team with supporting our residents to overcome personal challenges and create a supportive environment
- Advise and streamline best practices, and enhance the overall skills and expertise of the team to deliver high quality care and support
- Provide clinical supervision to the team
- Provide highly specialised psychological assessments for our residents with mental health and complex needs
- Exercise full clinical responsibility for residents psychological care as a care coordinator within a multidisciplinary team
- Formulate and implement plans for various therapy routes and management of assessing mental health conditions based upon appropriate conceptual frameworks and evidence-based practices
About You
We're looking for someone who is a self-starter, able to proactively encourage, take leadership and ownership for creating a psychologically informed environment. You will be able to communicate highly complex and sensitive information effectively within the organisation and with external partners, collaborating with external stakeholders regularly in a multidisciplinary approach. You will be able to utilise your own expertise and support in empowering the wider team to enhance their skills to deliver a service which is supportive, safe, and in line with best practice for the organisation and external regulatory bodies.
- HCPC Registration is essential
- Post-graduate doctoral level training as a Registered Practitioner Psychologist including models of psychopathology, clinical psychometrics, and neuropsychology, two or more distinct psychological therapies and lifespan developmental psychology
- Previous experience working as a qualified clinical and/or forensic psychologist, including working with people with complex backgrounds/needs and a good understanding of the sector we run our services in
- Ability to teach, train, consult, and deliver clinical supervision
- Understanding of criminology, psychology, and behavioural patterns, and how they link to different behaviours and engagement
- Ability to understand and apply safeguarding protocols as they arise
- Ability and willingness to show flexibility in working patterns, responding to the needs of the service and residents
- Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency
Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.
What we Offer
- 25 days (Full time equivalent) annual leave, increasing with the length of service
- Employer Pension Contribution
- Eligibility to register with Blue Light Discount Card
- Access to discounted tickets for music events, shows, sports and more
- Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work
- Training and Development, including access to courses, upskilling, and progression plans
- Employee Assistance Programme, including counselling
- Life Assurance Scheme
- Cycle-to-work scheme
- Annual Staff Awards
- EDI Ambassador programme
About Social Interest Group (SIG)
SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change.
We believe good care and support improves lives with the vision to create healthier, safer, and more inclusive communities. Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group.
Additional Information
Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.
Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions.
Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.
Empowering independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital and off the streets
EACS is an established voluntary sector provider of 1:1 low-cost counselling and psychotherapy to people living in Ealing.EACS serves a very diverse local population whose mental health needs often fall outside of NHS talking therapy; or where people may want a different space from the statutory services.We often support people who bring complex histories, needing more in-depth support over a longer period.
The role: Part-time Director
We are recruiting a Director to lead and oversee the strategic, operational, financial, stakeholder and personnel functions of EACS, who would enjoy a hands-on role working with a small part-time staff team, supporting a medium-sized organisation.
The role requires a broad skillset and brings a balance of engaging with internal day-to-day functions; and external collaboration borne out of a thorough grasp of all aspects of service-delivery and the culture of EACS.An understanding of the voluntary sector is important.
The role will bring a particular focus on long-term sustainability, financial resilience and increasing our visibility and reach, while continuing to maintain operational excellence and high-quality, compassionate service-delivery.
You will be joining a hard-working, collaborative staff team that has flourished within a supportive, non-hierarchical structure but where lines of responsibility are clear.
Key components of the role:
- Provide overall leadership and strategic direction while maintaining a strong operational ‘grip’
- Lead on income generation, securing key funding for long term financial stability
- Strong relationship-building skills, leading with integrity, emotional intelligence and sound judgement
- Engage with mental health commissioners and represent EACS in meetings / collaborations with key partners in the public and voluntary sectors, and the wider community
- Sound understanding of governance, safeguarding and organisational risk
- Excellent report-writing skills with data and financial acumen; communicate well.
Who we are looking for:
Our ideal candidate will have a strong interest and experience working in mental health; and current or previous management experience within the charity sector or other mission-driven organisation.
Those with a background in the commercial sector who would value the opportunity to work within the voluntary sector, and who can demonstrate they have the skillset, qualities, attitude and values which underpin the role are also very welcome to apply.A qualified psychotherapist or counsellor would be highly desirable but is not essential.
If you are a thoughtful, values-led leader and are motivated by the opportunity to lead an organisation where the work is both professional and deeply human, we would love to hear from you.
Location: Routinely office-based at EACS, Montpelier Avenue, W5 2XP with some flexibility
Reports to: Chair of Management Committee
Employment: Permanent
Holiday: EACS office is normally closed for 2 weeks during: Christmas/New Year; Easter; late August/ early September; and May bank holidays. There is some flexibility in these timings. A further 3 weeks per annum can be taken during term time.
Further Information about the Role and the Application process:
Please refer to the candidate pack for full details. If you wish to apply, in the first instance please provide your current CV & supporting statement, outlining why you are interested in applying for the post of Director of EACS at this time; and also outline how you meet the requirements of the Person Specification with reference to your Skills, Knowledge, Experience and Values demonstrated in your working life.
Please address your application to: The Chair of the Management Committee
Affordable, accessible and high-quality psychotherapy for those falling outside of the NHS remit. Emphasis on inclusivity & under-represented groups.
The client requests no contact from agencies or media sales.
Surrey and Borders Partnership NHS Foundation Trust (SABP) have contracted Surrey Coalition of Disabled People and LF Solutions to provide independent administration and support to FoCUS, their Forum of Carers and people who Use Services.
HOURS: 18 hours per week, worked flexibly, mostly Monday to Friday. To include at least one evening per month
TERM: Permanent
SALARY: £12,000 - 13,000 per annum (full time equivalent to £24,000 - 26,000 per annum depending on experience and qualifications)
LOCATION: Home based or office based with regular travel within Surrey and NE Hants
REPORTING TO: Mental Health Lead
ACCOUNTABLE TO: Surrey Coalition Board of Directors
CLOSING DATE: 22nd June 2026 at 10:00am
Surrey Coalition of Disabled People
Our vision is a world where difference is valued, and diversity is celebrated. A world where everyone has the same rights, freedoms, choices, and opportunities.
Surrey Coalition of Disabled People is an innovative organisation that is led by disabled people working together to achieve our vision.
Purpose of the Role
Surrey and Borders Partnership NHS Foundation Trust (SABP) have contracted Surrey Coalition of Disabled People and LF Solutions to provide independent administration and support to FoCUS, their Forum of Carers and people who Use Services.
FoCUS enables people to have their say and influence the mental health services they receive within Surrey and Northeast Hampshire.
FoCUS was set up by SABP to:
· Place people at the heart of the delivery and design of mental health services
· Set standards for how they involve people
· Measure how well they involve people
· Measure how well they deliver services
This role is intended to facilitate and coordinate involvement in FoCUS by promoting the network and encouraging people who use the Trust’s services and carers to join and participate in user involvement activities, and raise themes heard from member experiences to the Trust for discussion.
Main Responsibilities
Promotion of FoCUS
· Encourage and enable people with experience of mental health services and carers to join FoCUS and to influence SABP’s services.
· Increase awareness of the benefits of user involvement and representation in building people’s confidence, sense of worth and self-esteem and in helping people to achieve greater social inclusion.
· Promote FoCUS to people who use SABP’s services and carers, across Surrey and Northeast Hampshire. Using a variety of communication and engagement methods including attending relevant outreach and community events with an exhibition stand or promotional materials.
· Increase the number of service users and carers joining as FoCUS members.
· Develop and maintain personal contacts within SABP’s services in Surrey and Northeast Hampshire to promote FoCUS to their clients, and encourage key staff to attend Community Group meetings.
· Liaise with other services including Community Mental Health Recovery Services, Integrated Neighbourhood Teams and other public services and voluntary sector providers to promote FoCUS and encourage them to promote FoCUS membership to their clients.
Management of the Network
· Contact new FoCUS members to ensure their support and access needs are met and to encourage them to attend their local Community Group meetings.
· Work with LF Solutions to maintain and manage network enquiries, new members, meeting planning and delivery of the activities of the forum.
· Act as main contact for service users, carers and professionals for the FoCUS network. Manage inbox and all enquiries.
· Chair the meetings of the forum to ensure the smooth running of meetings and enable everyone to contribute in a welcoming and supportive atmosphere.
· Encourage members to attend FoCUS meetings and drop in’s to share recent service experiences.
· Produce a quarterly mental health Newsletter to promote outcomes achieved, manage the social media accounts for FoCUS.
Reporting
· Maintain accurate records. Keeping confidential member information up to date, undertaking data cleanses, recording meeting attendance and topics of discussion. Track activity and outcomes data for reporting purposes.
· Provide a quarterly report on activities and membership to SABP.
Development of volunteer FoCUS Representatives
· Encourage FoCUS members to put themselves forward to become a volunteer FoCUS Representative, explaining the nature and commitment of the role.
· Work with FoCUS Representatives on plans for engagement in their Areas and to agree their individual level of involvement in promoting FoCUS. Help them prepare their respective contributions to their Community Group meetings.
· Organise and attend a quarterly meeting of the FoCUS Representatives to prepare contributions to FoCUS Committee meetings, and provide support as required.
· Identify any training needs of FoCUS members and Representatives, to empower them to fulfil their potential and build personal skills and confidence to have their say.
General Duties
· Encourage existing and new FoCUS members to also join Surrey Coalition of Disabled People and the Independent Mental Health Network, offering opportunities for involvement in other issues affecting their lives.
· At all times, to work within Surrey Coalition’s policies. Including equal opportunities and health and safety, safeguarding, confidentiality and data protection.
· To work as a member of the team promoting FoCUS, including FoCUS Representatives and staff of Surrey Coalition and LF Solutions.
· Work flexibly to meet the responsibilities of the role and be responsive to any feedback.
· Carry out any other tasks within the scope of the role, as required by the Chief Executive and Mental Health Lead.
Person specification
It is essential that you have:
· Understanding of the value of user involvement and representation
· Understanding of mental health conditions and services
· Experience of working with groups and/or volunteers in community-based settings
· Excellent communication skills with the ability to communicate effectively in a range of formats and with a variety of audiences
· Good interpersonal skills to work with others to achieve objectives
· Self-motivated and able to work independently
· Advanced organisation and coordination skills with the ability to prioritise and plan your own workload
· Have a methodical approach to information gathering, recording and reporting
· A high degree of self-motivation and able to work on own initiative
· Confident phone call manner
· The ability to work safely from home and willingness to do so, or the ability to work from our office in Burpham
· Good level of computer literacy including all Microsoft packages with experience of using a range of databases, and video conferencing software
· The ability to travel around the county including occasional travel to the main office base in Burpham
It is desirable that you have:
· Personal experience of receiving mental health services or caring for someone who has
· Experience of chairing or facilitating meetings or groups
· Knowledge and/or experience of working with people who have used mental health services and/or carers
· Knowledge and experience of user and carer involvement in Surrey and North East Hampshire
· A good understanding of the Health, Social Care and Voluntary, Community and Faith Sector (VCFS)
· A understanding of GDPR and adult safeguarding principles
· Live within Surrey or North East Hampshire
This role requires the successful applicant to be subject to an Enhanced Disclosure and Barring Check (we will organise and pay for this for you if you are successful).
As part of a remote working and flexible team we will support you to find the ways of working that suit you best.
What we offer you:
· Flexible working hours
· Induction training and support
· On-going training and development and the opportunity to complete accredited training
· 27 days annual leave per annum (excluding bank holidays), raising to 28 days after 2 years of service
· Access to our Employee Assistance Programme
· Company Pension Plan
· Equipment (laptop and mobile phone)
· Pre-agreed expenses
· A great team and the opportunity to really make a difference!
To apply
Fill in the application form available on our website by 10am on 22nd June 2026. CVs won't be accepted.
If you think you might be interested in this role and would like to have an informal chat about it, please do get in touch! You can contact Immy Markwick by calling our office.
We are run and managed by Disabled people for Disabled people. Our aim is to campaign and promote the rights of Disabled people to live independently
The client requests no contact from agencies or media sales.
We have big goals over the next few years.
We're going to be fighting for mental health in a way we never have before.
Together we'll be working to make sure everyone experiencing a mental health problem gets the support and respect they deserve.
Team information
Will you join us?
We won't give up until everyone experiencing a mental health problem gets the support and respect they deserve.
We know we can't achieve this alone. That's why we work closely with organisations and companies that share our commitment to ensuring everyone can access mental health support when they need it.
As part of our Corporate Partnerships team, you'll play a vital role in developing and delivering impactful collaborations. From employee fundraising and bespoke awareness campaigns to tackling mental health stigma, gift-in-kind partnerships and donations. No two partnerships are the same.
The Corporate Partnerships team is part of the wider Income Generation Directorate, which brings together Fundraising, Retail, Business Development and Operations into a single, unified function. Together, we share responsibility for delivering sustainable income growth, strong performance and meaningful organisational impact. Everyone plays a role in this collective approach, working across teams to achieve ambitious targets, strengthen supporter and partner relationships, and embed commercially minded, mission-led ways of working.
This role requires a Disclosure and Barring Service (DBS) check.
Key duties and responsibilities
The Postholder will provide excellent relationship and account management to Mind's existing corporate partnerships to maximise mutual value and impact. They will plan and deliver partnership initiatives, in line with the CorporatePartnerships strategy, to achieve ambitious income targets. This role will contribute to the Corporate Partnerships team accountabilities:
-Secure and grow restricted and unrestricted income via out mutually beneficial corporate partnerships
-Develop and enable corporate partnerships that deliver added value benefits to Mind and it's work i.e. gift-in-kind and pro-bono support
-Develop and enable corporate partnerships in support of Mind reaching new audiences
-Deliver an excellent experience in support of effective, long-term relationships
Mind's equity statement
Mind is committed to equality of opportunity for all staff, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Please refer to the Job Description while completing your application as candidates will be shortlisted based on how closely they match the criteria in the personal specification.
About the Service
For over twenty years, Barnardo's LINK has delivered high-quality post adoption support to children and families. Our work supports prospective adopters, adoptive families, children and young people, birth family relatives, and families funded via the Adoption Special Guardianship Support Fund (ASGSF).
We also have well established contracts with Health and Local Authority Commissioners offering short term therapeutic intervention to support families affected by mental health. To deliver the service we work with a network of independent therapists across England, offering both virtual and face-to-face therapeutic and parenting support.
A core component of our work is our Attachment Focused Therapy, which strengthens relationships between parents and children and supports the development of secure attachments. Our approach is grounded in Dyadic Developmental Psychotherapy (DDP) and the principles of PACE (Playfulness, Acceptance, Curiosity, Empathy).
The Opportunity
We are seeking an experienced and dynamic Operations Manager to drive excellence across Barnardo's LINK. This is a senior role with strategic, operational and practice leadership responsibilities, supporting the continued growth and development of our post-adoption support work.
Key Responsibilities
- Lead and embed high quality therapeutic practice across LINK and wider Barnardo's Family Placement provision, ensuring learning is shared and applied effectively.
- Oversee and manage relationships with commissioners, including Local Authorities, Health partners, and ASGSF-funded contracts.
- Represent Barnardo's at internal and external forums within the adoption sector.
- Drive continuous service improvement, building on our 2026 Ofsted Outstanding judgement.
- Lead on recruitment, training, and development of therapists, ensuring a strong and responsive national network.
- Identify opportunities for service growth, development, and promotion.
About You
You will bring:
- Significant experience in post-adoption support, including therapeutic work with children and families.
- Strong knowledge of attachment theory, therapeutic parenting models, and trauma-informed practice.
- Experience of working with commissioning frameworks such as the Adoption & Special Guardianship Support Fund (ASGSF).
- Proven ability to lead services and manage partnerships with commissioners and stakeholders.
- A passion for improving outcomes for children, young people and families through innovative, evidence-based practice.
- Excellent communication, leadership and influencing skills.
Why Barnardo's?
At Barnardo's, we are committed to transforming the lives of the most vulnerable children.
Joining LINK means:
- Being part of a nationally recognised, Ofsted Outstanding Service
- Working within a values-driven, child-centred organisation
- Access to ongoing professional development and leadership opportunities
- Making a real difference to adoptive families and mental health wellbeing
Apply now to help shape the future with Barnardo's LINK Adoption & Family Support Service.
Please note due to the high volume of applications for some posts, this advert might close before the displayed closing date. We recommend that you apply for this role as soon as possible
The client requests no contact from agencies or media sales.
Mind BLMK works across our communities to support positive mental health and wellbeing. Working closely with a range of partners, we offer a number of activities from our wellbeing centres and local venues to make a difference to the mental health and wellbeing of people in Bedfordshire, Luton and Milton Keynes, and our aim is to make sure that no-one has to face a mental health problem alone.
Mental Health Recovery Worker
Post no: 663
Salary: £24,811.13 per annum, pro rata (£8,214.50 per annum, actual for 12.25 hours per week)
Hours: 2x 6-hour shifts per week. 12.25 hours in total
Working Days: Fixed Wednesdays and Saturdays. 5:00pm – 11:00pm
Contract: Permanent
Working base: Luton
About the Role
The Mental Health Recovery Worker supports individuals within the community, to improve mental health and wellbeing, through focussed 1:1s and structured interventions. At times this may mean deescalating crisis.
The role will be part of a larger Recovery Lounge team made up of Mental Health Recovery Workers, Peer Support Workers and volunteers.
About the Recovery Lounge Service
Our Recovery Lounges offer a safe, welcoming and non-judgmental environment outside of normal working hours for those who feel in mental distress or crisis. The role will involve assessing needs and offering one to one support to service users to enable them to begin the process of improving their mental health and wellbeing and to providing clarity on services and pathways available in the area.
About You
The successful candidate will have experience of working with individuals experiencing mental health and wellbeing issues, experience of working in a small service within a wider organisation, including delivering a service against performance targets and have the ability to Establish and maintain constructive working relationships with a wide range of people. They will have good communication, motivational and negotiation skills and understand the wellbeing needs of and working with people with mental health needs, including those from culturally diverse communities.
Entitlements/benefits:
- 25 days (pro rata) Annual Leave plus Bank Holidays (pro rata)
- Auto-enrolment NEST pension scheme (employer contributes 3%, employee contributes 5%)
- Optional Health Plan
- Employee discount schemes (Blue light card and tickets for good)
- In-house and external Learning and Development as appropriate for the role.
- Flexible Working On request (in line with Mind BLMK policy on Right to Request Flexible Working)
If you have a passion for working in mental health and possess the required skills, we would love to hear from you.
Closedown: Friday 19th June 2026 at 5:00 pm
Please note: We reserve the right to close this advert early if enough suitable applicants apply.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
We are an equal opportunities employer and welcome applications from all sections of the community.
Mind BLMK has been committed to the Mindful Employer charter and the Disability Confident Employer Scheme since 2008. If you need any adjustments during the recruitment process, please let us know.
Please note: Mind BLMK follows Safer Recruitment practices and we are committed to safeguarding and promoting the welfare of children and vulnerable adults. Therefore all our roles are subject to an enhanced Disclosure and Barring Service (DBS) check.
No agencies please.
We have big goals over the next few years.
We're going to be fighting for mental health in a way we never have before.
Together we'll be working to make sure everyone experiencing a mental health problem gets the support and respect they deserve.
Team information
Will you join us?
We won't give up until everyone experiencing a mental health problem gets the support and respect they deserve.
We know we can't achieve this alone. That's why we work closely with organisations and companies that share our commitment to ensuring everyone can access mental health support when they need it.
As part of our Corporate Partnerships team, you'll play a vital role in developing and delivering impactful collaborations. From employee fundraising and bespoke awareness campaigns to tackling mental health stigma, gift-in-kind partnerships and donations. No two partnerships are the same.
The Corporate Partnerships team is part of the wider Income Generation Directorate, which brings together Fundraising, Retail, Business Development and Operations into a single, unified function. Together, we share responsibility for delivering sustainable income growth, strong performance and meaningful organisational impact. Everyone plays a role in this collective approach, working across teams to achieve ambitious targets, strengthen supporter and partner relationships, and embed commercially minded, mission-led ways of working.
This role requires a Disclosure and Barring Service (DBS) check.
Key duties and responsibilities
The Postholder will provide excellent relationship and account management to Mind's existing corporate partnerships to maximise mutual value and impact. They will plan and deliver partnership initiatives, in line with the CorporatePartnerships strategy, to achieve ambitious income targets. This role will contribute to the Corporate Partnerships team accountabilities:
-Secure and grow restricted and unrestricted income via out mutually beneficialcorporate partnerships
-Develop and enable corporate partnerships that deliver added value benefits to Mind and it's work i.e. gift-in-kind and pro-bono support
-Develop and enable corporate partnerships in support of Mind reaching new audiences
-Deliver an excellent experience in support of effective, long-term relationships
Mind's equity statement
Mind is committed to equality of opportunity for all staff, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Please refer to the Job Description while completing your application as candidates will be shortlisted based on how closely they match the criteria in the personal specification.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Family Support Manager
£29,000 pa + Company Car (with an approx. retail value of £23,000-26,000, taxable benefit in kind of £6-£8k) and other excellent benefits
This team covers Essex and the surrounding areas.
Rainbow Trust Children’s Charity is going through an exciting time where we are growing, with the aim of reaching more families in need.
About the role:
We are looking to appoint a Family Support Manager on a full-time basis (35 hours, 5 days per week), to deliver a high-quality family support service as part of our Essex Care Team to families in the local area, at a time where they need it most.
Reporting to the Head of Care out of our Essex base and working in partnership with health, education and social care professionals, you will take responsibility for delivering a high-quality family support service; and will act as the local Registered Manager for the Care Quality Commission, providing management and leadership to the team in relation to all safeguarding issues.
What we’re looking for:
- An experienced child health, education or social care professional - applications will be particularly welcome from those who have worked in a community environment and those with a recognised qualification in education, health or social care
- A poised and convincing communicator - you will maintain effective relationships with stakeholders including families, referrers, partners and other statutory, private and voluntary agencies.
- Practiced in child protection, information sharing and the rules around data protection - you lead by example, drawing on your own professional experience and working within established guidelines
- A persuasive, inclusive approach to achieving goals quickly and correctly – with a warm and friendly working style.
- Comfortable with a changing environment - you will thrive working at a fast pace and controlling tasks from conception to completion and understand that quickly connecting with people is essential.
What we offer:
We are proud to be a Best Companies Two-Star rated organisation, an outstanding place to work! As a Top 10 Charity, we have a range of fantastic benefits that we offer our employees, including:
- Control over your own schedule, based on the needs of families on your caseload, to balance home and working life
- Company car for front line care posts (car P11D value of £23,000-26,000, taxable benefit in kind of £6-£8k)
- Pension scheme where we contribute 5% of your salary and you contribute at least 3%
- 25 days of annual leave plus public holidays – rising to 26 days after 1 year, 27 days after 5 years and 30 days after 11 years, with an additional 5 days to use in your 10th or 20th year of service (pro rata for part time)
- The option to buy/sell annual leave, as well as additional leave for your birthday, wedding/civil ceremony and an extra half day off for Christmas shopping
- Time off in Lieu
- Family friendly policies, focused on employee wellbeing, and an active cross-organisational wellbeing group running a number of initiatives throughout the year
- Employee Assistance Programme with access to remote GP, counselling, physiotherapy, resources to support your mental health and financial wellbeing, as well as a 24/7 helpline via Help@Hand
- Access to the Blue Light Card Scheme, and other rewards and discounts
- Bike to work, season ticket loan and payroll giving schemes
- A recommend a friend recruitment bonus scheme
- Robust training and development programmes to support your learning and growth.
If you’d like to find out more about these benefits and working with us, please visit our why work with us page.
More information about us and our recruitment process can be found in our Candidate Pack.
Development opportunities:
As part of our learning and development Anne Harris Skills Development Programme, we aim to provide a high level of training and development opportunities for all staff, so you are able to perform to the best of your ability, achieve individual and team objectives aligned to Rainbow Trusts strategic plan, supporting staff to be their best and feel a valued member of a high performing organisation.
Our Family Support Teams are given the opportunity to complete a number of diverse training courses in their first 12 months, including but not limited to: Mental Health First Aid, Makaton, counselling skills, introduction to play.
The programme aims to provide a building block for you to individually tailor your own learning and development needs.
About us:
Rainbow Trust Children’s Charity enables families who have a child with a life-threatening or terminal illness to make the most of time together, providing expert, practical and emotional support, where they need it for as long as it is needed. For families living with childhood illness, time is everything. Right now, there are too many families coping alone with no support, no time to think, no time to make memories and no time for each other. We believe that no family should go through this alone, so we are here to change that.
How to apply:
Please complete an application form by applying online via teh link.
Closing date: 07 July 2026
Interview dates: Interview Date to be confirmed
For a full job description and person specification visit our website
Please disclose on your application form if you have used AI for any part of your job application.
Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.
Additional information:
Interviews will take place at our Essex Care Team Office, we will only contact those applicants who have been successful.
If you require any adjustments during the interview process, please let us know as part of your application.
There will be a requirement for a full current driver’s license to accommodate team and family need and an enhanced DBS disclosure.
Rainbow Trust is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.
Rainbow Trust is an equal opportunities employer, and we welcome applications from all backgrounds.
Having worked regularly in a demanding and emotional environment, within the community, you have a commitment to working in partnership with children, young people and their families, developing, monitoring and delivering service outcomes and building and maintaining successful professional partnerships to ensure the service is accessible to relevant families
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Do you want to be part of the team at a charity which has a 135-year history of combating the challenges arising from deprivation and social exclusion in East London?
Our mission at St. Hilda’s East is to equip our service users with the resilience to navigate modern life. We welcome everyone into our spaces and work together to deliver engaging activities, promote social contact and ultimately enrich lives.
Located in Tower Hamlets, we welcome people of all ages to our large, friendly community centre in Shoreditch where we offer a wide range of activities promoting wellbeing and social connections. Our services include sensory play for Under-5’s, youth programmes, wellbeing activities for those experiencing mental health issues, bilingual advice, and activities to reduce social isolation and enhance physical and mental wellbeing for older people. We also run a day centre in Shadwell, where we care for elders from the Bangladeshi and other communities.
We have a unique relationship with our founders, the Guild (alumnae) of Cheltenham Ladies’ College, we are located on the fringes of the City, and we generate income from hiring out space in our community centre. These opportunities make the Marketing & Fundraising Manager position varied and interesting, with plenty of possibility to grow and develop in the role.
Job Purpose:
The Marketing & Fundraising Manager will play a key role in developing and implementing St Hilda’s East’s marketing strategy and will take the lead in organising fundraising events and securing funds from individual donations, and rental and room hire income.
They will lead on communications with external stakeholders through the development and implementation of SHE’s marketing plans and social media strategy. There will be a particular focus on strengthening our unique link with the Guild (alumnae) of Cheltenham Ladies’ College, as well as with parents and pupils of the school – to raise awareness of the impact of St. Hilda’s East and to organise joint events. The postholder will work alongside freelance fundraisers who focus on maximising grant income.
It is not essential to have experience in the non-profit sector; we would love to hear from you if you have experience in sales and marketing in a commercial environment and are looking to bring your talents to the charity sector.
This job is for you, if you:
- possess excellent writing skills and a passion for communicating our charitable mission, possibly moving into the charity sector for the first time
- have the ability to develop and mantain positive relationships with a diverse range of people including high net worth individuals, partners, colleagues, and service users
- have a proactive and creative approach to solving problems and researching and developing new sources of income
- have the ability to manage multiple priorities, effectively balancing operational and strategic expectations.
Benefits
You will have access to an Employee Assistance Program, Training & Development support, flexible working arrangements, and 25 annual leave days plus bank holidays.
Closing date for applications: 26th June 2026 at 23:30, however, applications will be assessed on a rolling basis and might close early if the position is filled
Interviews: Week of 8 June and ongoing
Our Recruitment Policy: St Hilda's is committed to racial justice and wider inclusion and diversity. We are working towards a goal where our team fully reflects the diversity and difference in lived experiences of our local community.
#fundraising #marketing #fundraisingmanager #marketingmanager
To apply click 'Apply Now', and submit your CV and a cover letter. Your cover letter should be no more than 1 page long and, explain how you meet each of the criteria in the Person Specification. Don’t forget to provide examples to evidence your experience and abilities.
St Hilda’s East delivers a wide range of engaging activities for local communities in Tower Hamlets to promote wellbeing and social connection.


The client requests no contact from agencies or media sales.
About the role:
Some services need more than strong management — they need a leader who can hold the whole picture, set the standard and keep young people’s futures at the centre when the work is busy, fast-moving and high stakes. As Service Manager for our Camden Young People’s service, you will lead a high support accommodation service made up of 4 units, supporting 31 young people and providing overall leadership to a team of around 20 staff.
You’ll be responsible for the safe, effective and high-quality delivery of the service, bringing confident oversight across safeguarding, housing management, risk, performance, quality, staffing and day-to-day operations. You’ll lead with presence and purpose, supporting your team to deliver consistent, personalised and trauma-informed support that helps young people build stability, independence and stronger future pathways.
You’ll also play a key role in strengthening partnership working across Camden, including with local authorities, commissioners and partner agencies. From referrals and move-on pathways to Ofsted readiness, data, young people’s feedback and continuous improvement, you’ll make sure the service is not only well run, but constantly learning, improving and ambitious for the young people it supports. At SHP, you’ll also be part of a supportive learning culture, with access to training, development and opportunities to keep growing as a leader while shaping a service that really matters.
About you:
- You bring strong experience managing accommodation-based, residential, youth, housing, social care or similar services, with the confidence to lead a sizeable team and hold service-wide standards.
- You understand the responsibilities that come with managing a young people’s service, including safeguarding, housing management, health and safety, performance, quality and risk.
- You’re confident supporting teams to work with young people facing multiple disadvantage, using trauma informed, psychologically informed and strengths-based practice to shape meaningful, personalised support.
- You can balance warmth with accountability, creating a team culture where staff feel supported, clear on expectations and able to deliver high-quality work.
- You build trust quickly with staff, young people and partners, and bring the integrity, curiosity and courage needed to lead a service where people can thrive.
Important Info:
Closing Date: Wednesday 10th June at midnight
Interview Date: Thursday 18th June at a Young Person's Service
This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant.
Please note applications are reviewed for AI use in application questions. Applications with insufficient/without current right to work or requiring sponsorship will not be accepted for this role.
Preventing homelessness, transforming lives.



The client requests no contact from agencies or media sales.
We have big goals over the next few years.
We're going to be fighting for mental health in a way we never have before.
Together we'll be working to make sure everyone experiencing a mental health problem gets the support and respect they deserve.
Team information
Will you join us?
We're recruiting three Legacy & In Memory Officers to join Mind's Legacy & In Memory team. Our team recruits and builds meaningful relationships with supporters who choose to leave a gift in their Will to Mind or donate in memory of a loved one. We create thoughtful, insight-led campaigns and stewardship that grow long-term support, deliver excellent supporter experiences and help secure sustainable income for Mind. The Legacy & In Memory team is part of a wider Mass Engagement team. In this financial year, Mass Engagement is responsible for raising more than £23 million so that Mind can fight for timely access to great quality mental health care for all.
This role requires a Disclosure and Barring Service (DBS) check.
Key duties and responsibilities
The post holder will:
The Legacy & In Memory Officer will help plan, deliver and evaluate fundraising campaigns and supporter journeys from end to end. You will lead on delegated campaigns and projects to build engagement with supporters and drive long term support to Mind. You'll use data and insight and work with colleagues and external stakeholders to optimise activity and deliver an excellent supporter experience for our legacy supporters and in memory donors.
Mind's equity statement
Mind is committed to equality of opportunity for all staff, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Please refer to the Job Description while completing your application as candidates will be shortlisted based on how closely they match the criteria in the personal specification.
Please note: Due to a high number of applicants we will be closing this job application a week early on the 19th June
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We have big goals over the next few years.
We're going to be fighting for mental health in a way we never have before.
Together we'll be working to make sure everyone experiencing a mental health problem gets the support and respect they deserve.
Team information
Will you join us?
Team: CreativeReports to: Senior Multimedia ProducerContract: PermanentHours: 35 per weekLocation: Hybrid - average 2 days per week in Stratford or Cardiff office (or home-based)Salary: £35,702 (London), £34,031 (Cardiff or home-based)
We're looking for a talented and motivated Multimedia Producer to join Mind's in-house Creative team. This is an exciting opportunity to help bring our brand to life through powerful, video, photo and audio content that supports our mission to ensure everyone with a mental health problem gets support and respect.
As part of a growing team, you'll produce high-quality multimedia content across a wide range of formats - from filmed stories and campaign assets to social videos, interviews, animations, and audio pieces. You'll collaborate with colleagues across Mind, transforming briefs into engaging, accessible content that resonates with audiences and strengthens our brand.
This role is perfect for someone with strong videography, photography and editing skills, a passion for storytelling, and the ability to work on multiple briefs in a fast-moving environment.
Key duties and responsibilities
What you'll be doing
-Filming and editing high-quality video content for campaigns, social media, events, and web.
-Producing multimedia content from concept through to final delivery - including storyboarding, scripting support, filming & post-production.
-Managing multiple briefs at once, balancing new creative work with BAU production needs.
-Ensuring all content is technically correct, accessible, and optimised for specific platforms and formats.
-Collaborating with colleagues in Creative, Brand, Marketing and Digital to develop impactful concepts.
-Organising and maintaining our digital asset library, including raw footage, final edits and consent forms.
-Occasionally liaising with or commissioning freelancers and production partners.
-Staying up to date with video trends, accessibility practices, equipment, and production techniques.
-Ensuring our work includes people with mental health problems from diverse backgrounds and supports Mind's commitment to becoming a truly anti-racist organisation.
About you
You'll bring:
-Experience filming and editing video content for different audiences, channels and formats.
-Experience in shooting photography and post-production of images.
-Technical confidence in videography, lighting, sound and editing workflows.
-Strong skills in Adobe Premiere Pro.
-Creative flair and the ability to work within brand guidelines and tone of voice.
-Great organisational skills and the ability to manage competing deadlines.
-Excellent communication and stakeholder management skills.
-A proactive, solutions-focused approach and ability to work independently and as part of a team.
-An understanding of inclusive, accessible and ethical content production.
-A willingness to travel and work unsociable hours occasionally when the project requires.
It's a bonus if you have:
-Skills in motion graphics, animation, or colour grading.
Mind's equity statement
Mind is committed to equality of opportunity for all staff, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Please refer to the Job Description while completing your application as candidates will be shortlisted based on how closely they match the criteria in the personal specification.
This role requires a Disclosure and Barring Service (DBS) check.
Mind's equity statement
Mind is committed to equality of opportunity for all staff, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Please refer to the Job Description while completing your application as candidates will be shortlisted based on how closely they match the criteria in the personal specification.
How to apply
Please submit:
-Your CV
-A showreel or 2 video projects you think highlight your videography and editing skills. There will be a field in the application questions to share a link(s)
-Answers to the 5 application questions below [with links to video if desired/relevant](Max 200 words per answer - these can be bullet points)
-Please share a recent video project you're proud of.
What was the brief, what was your role, and what impact did the work have?
-Talk us through your typical process when you receive a new video brief.
How do you get from brief ? planning ? production ? final export?
-Tell us about a time you worked with people with lived experience or produced content on a sensitive subject.
What steps did you take to ensure the process was safe, respectful, ethical and supportive for everyone involved?
-Tell us about a time you worked as part of a creative team on a project.
What was your role, how did you support others, and how did you handle any challenges or feedback?
-Are there any additional skills you have that you think would be great for the role and you'd like to share with us.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Dynamics 365 CRM Product Manager.
When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.
Role: Dynamics 365 (CRM) Product Manager
Location: Can be based anywhere in England
Contract type: Permanent
Our offer to you
We pride ourselves in being a great place to work, providing a supportive culture with opportunities to grow and develop your career, achieve a healthy work life balance and to be recognised for the great work you do. You will receive:
- Competitive salary and pension scheme
- 33 days holiday (inclusive of bank holidays) - increasing to 38 days over 5 years
- Hybrid, Flexible working
- Cycle to work scheme Electric Vehicle Scheme
- Health and Wellbeing portal – access to financial, health and wellbeing support and an Employee Assistance Programme
- Discounts – you will have access to Blue Light and NHS Discounts as well as discounts on mobile phones, gym membership, cinema tickets, restaurants, holidays and shopping
About Us
This is a fantastic opportunity to join a team of over 1,100 employees and over 29,000 volunteers, united by our goal of saving lives through essential first aid services, training and campaigning. As a charity with rich heritage and a long history of serving humanity, we are proud of our past and excited about creating a healthier, safer, more resilient future.
St John Ambulance works at the heart of communities, supporting and enabling them to access and receive physical and mental health first aid. We do this through developing and providing effective community response and outreach services (e.g. Ambulance response & Nighttime Economy) and using our longstanding expertise to empower people with vital clinical skills and the confidence to use them (e.g. our Volunteers and Community Advocates, NHS Cadets and Young Responders programmes). There is also a buoyant social enterprise network which delivers first aid training and supplies medical consumables to businesses and consumers.
This is an exciting time of transformation with an opportunity to lead and mature the charity’s data maturity by leading a new data strategy.
Job Summary
Sitting within the Product Management Team, the Dynamics 365 (CRM) Product Manager is responsible for the Dynamics 365 and Microsoft product planning and execution throughout the Product Lifecycle, including gathering and prioritising product and customer requirements, defining the product vision, and working closely with stakeholders and delivery teams to ensure revenue and product optimisation goals are met. The Product Manager’s job involves ensuring that the product supports the company’s overall strategy and goals.
Forming and managing effective relationships with key business stakeholders, in particular Business Owners, Product Managers, Business Analysts, Engineers and IT Leads. Work with stakeholders to deliver the Product Roadmap by producing clear and manageable roadmaps and backlogs for delivery and communication.
Experienced in product management and agile methodologies you bring stakeholders together to solve problems and optimise product capabilities to enable the business to reach their strategic and operational objectives. You effectively matrix manage cross functional team members assigned to your product squad, liaising across multiple teams and functions to ensure engagement and successful product delivery against agreed business expectations and governance processes.
This role is for D365 and Microsoft products within St John and therefore the applicant requires experience and knowledge with D365, CRM, Microsoft and associated architecture, tech stacks, processes and user support. St John are looking for a person who has demonstrable and proven experience working with Dynamics 365 to deliver CRM programmes with complex, multi-audience organisations with a disparate database and business requirements to support growth, integrations, data cleansing and unified consent management. Alongside this we would expect the role to lead on Microsoft platform management, supporting wave releases and the adoption of new features and functionality.
About You
You will be educated to GCSE level or equivalent (Grade C) inc Maths & English (minimum of 5), be Product Management certified/Agile Project Management / any other recognised Product mgt qualification, have demonstrable and proven experience of Microsoft Platform Management, have proven experience of D365 product management lifecycle: product vision, product roadmap, backlog management, feature and user story development, have demonstrable and proven experience of D365 Sales, Marketing and Customer Engagement, have experience of working in structured product team following defined governance standards relating to product roadmaps, resource management, issue management, change management etc & have the ability to translate complex technical solutions to a non-technical audience and gain the right level of buy-in and support.
About the Role
Essential responsibilities – all Product Managers
- Define the product strategy and roadmap in line with the organisation’s strategy and goals, and the DDaT transformation programme
- Create and manage timelines for delivering the product roadmap, planning new features and changes to the product that account for a range of factors such as risks and opportunities
- Be recognised as the expert in the business on the product, the industry and relevant technology
- Act as a leader for your product within the business and build relationships with business stakeholders
- Run cross functional squads to deliver product roadmaps without formal line management authority over squad members
- Ensuring that requirements, solution design and tests are documented and maintained for traceability across product releases
- Work with external third parties on transformation programmes and/or the design and support of product features
- Run and participate in product ceremonies (stand ups, sprint planning, reviews and retros)
- Gather and evaluate ideas and opinions from users and product stakeholders to prioritise the most valuable features for delivery
- Inspire and enthuse colleagues and users of the product
- Appropriate product governance and communication structures are implemented and maintained
- Monitor, report and improve product performance
Essential responsibilities – all Employees
- Engage, involve and empower St John People in problem-solving and improving the organisation
- Actively promote diversity and a variety of perspectives across the organisation
- Perform any other duties commensurate with these responsibilities, the band of the post and skills and qualifications of the post-holder
- Be able to work on your own initiative and be highly motivated to achieve both personally and within a team
Please see the job description for more detail (this can be viewed on our website or once you click apply)
If you are a current St John Ambulance employee, please apply here: Click here
For all other candidates, or St John Ambulance volunteers wishing to apply: please apply below
We reserve the right to close this vacancy early if we receive high volume of applications for the role. Therefore, if you are interested, please submit your application as early as possible.
St John Ambulance are committed to increasing the diversity of our team and making sure we best reflect the diversity of the communities we serve.At St John, everyone is valued and supported to thrive, we have several networks including Multi Culture, Disability and Accessibility, Pride, Family and Carers and Women’s groups. We do not tolerate any form of discrimination and engender a sense of belonging for all, by creating an environment of mutual respect, where we value unique differences and demonstrate authentic allyship. We believe passionately in equality, diversity and inclusion.
'St John Ambulance is committed to safeguarding and we promote safe recruitment practice. Therefore, all successful applicants will undergo pre-employment checks, including DBS Clearance, as part of the onboarding process, if applicable to the nature of the role'.
Please note: St John does not accept speculative CVs and will only review CVs sent in application for an advertised vacancy.
We have big goals over the next few years.
We're going to be fighting for mental health in a way we never have before.
Together we'll be working to make sure everyone experiencing a mental health problem gets the support and respect they deserve.
Team information
Will you join us?
We are recruiting for a Senior Supporter Care Officer to join our team at Mind.
Mind's Supporter Care Team play a vital role in ensuring that we deliver an outstanding customer service to supporters and the general public, guaranteeing an excellent experience with Mind, leaving our supporters feeling valued and committed to our cause.
You will work closely with the team manager as well as two other Senior Officers, and 6 Co-rdinators. You will directly line manage 3 Co-ordinators, ensuring work is completed within SLAs, supporting with coaching and ensuring high quality standards are achieved by working with individuals to develop and improve whilst always keeping supporters at the heart of what we do.
Engagement and communication is key to this role and will require someone who has significant line management experience and who is above all else, compassionate, resilient and who thrives in a busy, customer facing environment.
This role requires a Disclosure and Barring Service (DBS) check.
Key duties and responsibilities
The post holder will:
-Line manage 3 Co-ordinators and support the whole team to ensure timely, high quality communications with supporters and the general public.
- Monitor quality and provide structured feedback on performance, creating bespoke development plans with team members.
- Support the management team with complaint handling and resolution, responding to complex emails and acting as an escalation point for Safeguarding concerns identified during team interactions (it is essential the post holder has Safeguarding experience)
-Create process notes, ensuring the team are briefed on upcoming activities and that templates and FAQs are up to date.
-Lead on and participate in team wide projects to utilise AI and other technology to improve supporter experiences
- Act as first line of support for the team on a day to day basis to resolve real time queries
-Foster strong relationships with the fundraising teams we work closely with, helping ensure events and activities are successful and engagement opportunities maximised.
Mind's equity statement
Mind is committed to equality of opportunity for all staff, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Please refer to the Job Description while completing your application as candidates will be shortlisted based on how closely they match the criteria in the personal specification.