People policy officer jobs

Grade: 2

Hours: Full time, 37.5 hours per week (flexible working considered)

Position type: Permanent

Responsible to: Head of Global Communications & PR

Direct reports: Communications & PR Officer

Location: Truro, Cornwall (Hybrid) or Remote (UK based) with some travel to Truro

ROLE PURPOSE:

This role works to raise awareness of the issues faced by people around the world who have lost their homes to disaster. It generates positive media coverage for ShelterBox, positioning us as experts in emergency shelter, as well as supporting fundraising with media engagement and PR activities. The role also works to ensure colleagues across the organisation can talk about our work accurately and consistently by producing key messaging about our international programmes.

WHO ARE WE LOOKING FOR?

ShelterBox is seeking an experienced, motivated and proactive communications professional with excellent attention to detail and line-management experience.

You will be skilled in writing a variety of materials - including press releases, statements, and Q&As, and in simplifying complex information. You will also understand the nuance of language, ensuring messaging reflects dignity, avoids harmful narratives and upholds humanitarian neutrality in sensitive contexts.

You will enjoy finding strong stories and ensuring they are told ethically. You will be experienced in creating news, working with the media and contributing to multiple projects at pace.

We are looking for someone with experience in crisis communications who can help protect and enhance our reputation by identifying potential issues early. You will also have experience delivering media interview training, building confidence in spokespeople, and supporting them through briefings and interviews.

You will have experience of line management. You will have experience of working with a direct report to develop their abilities and support them to be motivated and produce great work.

This is a great opportunity to be part of a dynamic fundraising and communications department, working together to achieve our mission of no one without shelter after disaster.

The role requires someone who can pivot priorities quickly when needed. When major disasters happen, our teams need to be able to flex very quickly to that focus.

MAIN ROLE AND RESPONSIBILITIES

This role works as part of a small and dynamic Communications & Digital team and has direct line management of our Comms & PR Officer. You will focus on gaining media coverage for our international programmes, understanding the issues and opportunities of our work and securing impactful media interviews. You will support our fundraising campaigns and events with media engagement.

You will work closely with the Head of Global Communications & Digital and colleagues across the Fundraising & Communications department to develop and deliver communications and media engagement activities supporting campaigns and driving awareness.  

The role line-manages a Communications & PR Officer. You will work with them to extend the output and reach of our comms and media work and support them to feel motivated and produce high-quality work.

This role also supports wider departments by producing centralised messaging to ensure colleagues talk about our work consistently and are aligned with our brand.  

You'll work with the wider communications and fundraising teams on integrated campaigns, ensuring key messaging is aligned and PR angles and risks are considered.

There may be occasional opportunities to travel to countries where ShelterBox works for media purposes. This travel is not mandatory. There will be regular travel to the Truro head office to support media interviews, deliver training, and participate in organisational collaboration days.

Flexibility with working hours sometimes required, especially during sudden-onset emergencies (TOIL available for additional hours).

DUTIES WILL INCLUDE BUT NOT BE LIMITED TO:

PR & Comms Lead 

• Manage a variety of communications and PR activities to raise awareness of the needs of people who have lost their homes to disaster.

• Produce a range of high-quality written materials for different audiences. 

• Develop strong working relationships with people across the organisation, including in our international programmes and fundraising teams.

• Take a proactive approach to media engagement and communications as our PR and communications subject-matter expert.
• Line manage the Comms & PR Officer, supporting them to prioritise their workload, ensuring they have clear goals, and are performing well.

Media Engagement 

• Maximise media opportunities for ShelterBox across national and regional, print, digital, and broadcast media. 

• Maintain a strong understanding of the media landscape and keep across relevant stories and trends.

• Work with colleagues to identify strong stories and create news angles.

• Prepare and use a variety of effective PR tools, including press releases, quotes, features, blogs and photo opportunities.

• Sell-in stories, respond to media enquiries, and secure interviews.

• Deliver interview training for colleagues.

• Prepare messaging and briefings for spokespeople for interviews and events. 

• Ensure plans are ready to roll-out when major disasters happen - including comms plans, media lists, trained spokespeople, quotes and other resources. 

• Identify, develop and maintain great relationships with external stakeholders, including journalists, PR agencies, and freelancers.

Communications 

• Produce high-quality written materials, including messaging, Q&As, and reports, ensuring consistency with brand and tone of voice.

• Work collaboratively with colleagues across social media, website, celebrity, brand, content, and fundraising) to deliver integrated campaigns.

• Support reputation management, lead crisis communications activities, and play an active role in the Crisis Management Team.

• Offer creative ideas and planning for communications campaigns. 

• Coordinate and, when required, manage external agencies and consultants.

• Evaluate PR and communications activity to measure success and improve future performance.
• Manage subscriptions and licences for communications tools, including media monitoring platforms, and liaise with procurement on tender processes when required.

Other Responsibilities

• Work as a member of our EDI team, ensuring EDI principles are included within our comms and media work.
• Undertake any other duties that are commensurate with the post.
• Carry out the duties of post in accordance with the ShelterBox's policies and procedures on Health and Safety and take responsibility for ensuring personal health and safety.

• Work flexibility, prioritise workload and work effectively as part of a team. 

Please note: We reserve the right to close this vacancy early if we receive a high volume of applications. We therefore encourage you to submit your application as soon as possible.

Robertson Bell is delighted to be exclusively partnering with Ibstock Place School in the search for a Head of Finance. Ibstock Place is a leading independent co-educational school known for its strong academic performance, inclusive ethos, and commitment to providing an outstanding educational environment.

With significant investment in facilities and a continued focus on operational excellence, the School is seeking a commercially minded finance leader to play a key role in supporting its long-term financial sustainability and strategic ambitions.

The Head of Finance is a senior leadership position, reporting to the Bursar and working closely with Governors and budget holders across the School. You will provide strategic and operational oversight of the finance function, ensuring robust financial management, high-quality reporting, and effective governance.

Key responsibilities include:

• Lead and manage the finance team, including performance management, development, and succession planning.
• Oversee budgeting, forecasting, and financial planning processes, ensuring alignment with the School’s strategic priorities.
• Produce timely, insightful management information with clear narrative to support decision-making.
• Lead the preparation of statutory returns and annual accounts, ensuring compliance with all regulatory and reporting requirements.
• Manage the year-end process and act as the primary contact for external auditors.
• Maintain strong cash flow oversight and prepare accurate cash forecasts.
• Ensure effective financial controls, policies, and procedures are in place and continuously improved.
• Oversee the financial systems environment, ensuring it remains fit for purpose and fully utilised.
• Support and guide budget holders, promoting financial accountability across the School.
• Deputise for the Bursar on financial matters as required.

Candidate Profile

We are seeking a proactive, collaborative, and technically strong finance professional who can operate both strategically and hands-on.

Essential experience and attributes:

• A recognised professional accountancy qualification (ACA, ACCA, CIMA or equivalent).
• Proven experience in a senior finance leadership or management role.
• Strong track record of budgeting, forecasting, and financial reporting.
• Experience working with Boards, Governors, or senior stakeholders.
• Excellent understanding of financial controls, compliance, and best practice.
• Demonstrated ability to lead and develop teams effectively.
• Strong communication skills with the ability to present complex financial information clearly.

Desirable:

• Experience within education, charity, or not-for-profit environments.

Why Join Ibstock Place School?

• Opportunity to play a pivotal role in a respected and well-established independent school.
• Broad and varied remit with genuine influence across the organisation.
• Collaborative leadership team and strong organisational values.
• Chance to contribute to the continued development of facilities, services, and financial strategy.

Location & Working Pattern

The role is based on site at the School in Roehampton, South West London, with on-site presence expected to support close collaboration with stakeholders.

About us

We’re Breast Cancer Now, the research and support charity. We’re the place to turn to for anything and everything to do with breast cancer. However you’re experiencing breast cancer, we’re here. 

The brightest minds in breast cancer research are here. Making life-saving research happen in labs across the UK and Ireland. Support services, trustworthy breast cancer information and specialist nurses are here. Ready to support you whenever you need it. Dedicated campaigners are here. Fighting for the best possible treatment, services and care for anyone affected by breast cancer.

About the role

In this role, you’ll be one of the first points of contact for our incredible supporters who are ‘doing their own’ fundraising and you’ll also play an important role in the day to day running of the mass ‘DIY fundraising’ programme.

This will include responding to supporter enquiries, sending out fundraising materials, and managing our community fundraising Facebook group.

Providing operational support to the wider team is a key part of this role. This will include processing invoices, working with external suppliers to replenish and manage stock levels, and accurately delivering processes such as coding income and thanking supporters.

You’ll be joining a passionate and supportive team who are based across the UK. There will be lots of opportunities to develop skills and knowledge through working with others and accessing our organisation’s learning and development programme, as well as being encouraged to attend sector webinars.

About you  

We’re looking for someone with strong communication skills, who takes pride in delivering the highest standard of supporter or customer care. You’re someone who’ll enjoy engaging with our incredible supporters and hearing their stories and will have previous experience of providing excellent support via email and over the phone.

You’ll have experience of working in an administrative or operational role, which involved following different processes. With great organisational skills, you can manage and prioritise a varied workload, ensuring deadlines are met. You're a team player who enjoys helping others and sharing ideas but also feels confident working independently.

If you’ve worked for a charity before, or have community fundraising experience, that’s a bonus. However, it’s more important that you have a passion for making a difference, and an enthusiasm for helping to create an exceptional fundraising experience for our supporters. If this sounds like you, we can’t wait to hear from you.

Job description and benefits

Please download the job description and our attractive benefits package.

Primary location of role and hybrid working

This role is primarily based in our London or Sheffield office Our hybrid working model allows you to work up to 3 days per week at home.

When applying

We hope you choose to apply for this role. To support your application, you’ll be asked to submit your anonymised CV and a supporting statement online. Please refer to the essential criteria on the person specification and clearly provide as much information as you can with examples, to demonstrate how and where you meet the criteria. If you’ve any immediate questions please contact the Breast Cancer Now recrutment team.

Our commitment to equity, diversity and inclusion

We’re committed to promoting equity, valuing diversity and creating an inclusive environment – for everyone who works for us, works with us, supports us and who we support.

Closing date  Tuesday 10 March 2026 9am

Interview date  week commencing 16 March 2026

We reserve the right to close this advert early. Therefore, to avoid disappointment please submit your application as soon as possible, if you’re interested in this opportunity.

Do you want to help shape strategy by turning data and evidence into insight that drives mission, growth, and learning? Do you have the skills to help a complex organisation understand what is working, what could improve, and how to adapt in a meaningful way?

The Diocese of Rochester is seeking a Data Insights & Evaluation Adviser to lead the development of a coherent, organisation-wide approach to data, evaluation, and learning across the Called Together programme. This role goes beyond routine data collection or dashboard creation – it’s about sense-making, judgement, and enabling learning to support parishes, deaneries, and diocesan teams in achieving sustainable impact.

This is an exciting role for someone with analytical expertise, strong communication skills, and the ability to work relationally across a wide range of stakeholders.

About the Role

· You will provide leadership in monitoring, evaluation, and learning (MEL), ensuring data and evidence are used effectively to inform decisions and enhance mission. Your key responsibilities will include:

· Leading on data, insights, and evaluation across the Diocese to inform strategy and action

· Integrating quantitative and qualitative evidence from parishes, programmes, and external sources

· Translating complex data into clear, accessible insights and narratives

· Designing and embedding a comprehensive MEL framework with appropriate indicators and learning loops

· Designing, building, and maintaining dashboards and visual tools (e.g. Power BI)

· Producing reports for governance, leadership, and project teams

· Providing analytical support to enable data-driven decision-making and project delivery

· Ensuring data integrity, quality, security, and GDPR compliance

· Collaborating with national Church teams and external partners to align evaluation with wider priorities

About You

· A minimum of five years’ relevant professional experience in data, insights, evaluation, research, MEL, or learning-focused roles, with evidence of senior responsibility, autonomy, sound judgement, and practical organisational application.

· Aligned with the mission and ethos of the Christian Church and the Diocese of Rochester

· Educated to degree level in a relevant field, or with equivalent professional experience

· Experienced in data, insights, or evaluation activity in complex, multi-stakeholder environments

· Skilled in working with both quantitative and qualitative data to generate actionable insights

· Proficient in Microsoft Excel (advanced formulas, pivot tables, data modelling) and Power BI (DAX / M code)

· An excellent communicator, able to present findings to senior leaders while working constructively with colleagues unfamiliar with data

· Organised, flexible, and able to travel across the Diocese, including occasional evenings or weekends

It would be advantageous if you also:

· Have experience in charity, voluntary, public, or faith-based sectors where impact is complex

· Understand the structure and culture of the Church of England, dioceses, and parish life

What we can offer:

• Flexible working and TOIL
• Generous holiday entitlement
• Contributory pension scheme
• Access to an Employee Assistance Programme and counselling service

The Diocese is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. All post holders and volunteers are expected to share this commitment.

The wider a group’s diversity, the smarter, wiser, and more compassionate and creative its decision making becomes.
We are committed to achieving diversity throughout our Diocese by seeking UKME/GMH colleagues and those from a wide range of backgrounds, to help us create a culture of inclusion and belonging.

Closing date for applications: 8 March 2026

Interviews will be held on:  16 March 2026

DIRECTOR OF FINANCE - OPERA NORTH

STRATEGIC FINANCIAL LEADERSHIP IN THE ARTS

Opera North, one of the UK's leading opera companies, is seeking an accomplished Director of Finance to provide strategic financial leadership and ensure robust financial management across the organisation.

Reporting to the General Director, you will lead the financial operations and governance framework of Opera North and its affiliated organisations, working closely with the Board of Trustees and Senior Leadership Team to devise sustainable financial strategies that deliver the company's artistic ambitions and strategic priorities. You’ll be taking over from a well-respected senior finance leader who is moving on after years of brilliant service, leaving a legacy to build upon and facilitating a substantial handover period.

This is a senior role requiring significant experience in complex financial and regulatory environments, with strong charity accounting knowledge highly desirable. You will lead a dedicated finance team while building productive partnerships with stakeholders across the organisation, external auditors, and professional advisers.

KEY RESPONSIBILITIES

Strategic Leadership

• Lead financial operations and governance across Opera North, Opera North Trading Ltd, Opera North Future Fund and Friends of Opera North
• Contribute to company strategy across all business areas, providing financial analysis and guidance on activities, plans, targets and business drivers
• Work with the General Director and Board to develop sustainable and viable financial strategies

Financial Management & Reporting

• Provide budgets and financial modelling, offering robust challenges to planning processes where necessary
• Produce regular management accounts, annual income and expenditure budgets, improving their effectiveness as managerial tools
• Prepare information on capital expenditure, property management and reserves management to enable effective Board assessment
• Ensure timely and accurate compliance with requirements of Arts Council England, Charity Commission, Companies House and other external stakeholders

Team Leadership & Development

• Lead, manage and support the continuous professional development of the finance team
• Support the development of financial skills and awareness across budget-holders to achieve continuous improvement in financial planning, forecasting and budget management
• Develop procedures and policies to support the company's financial performance

Compliance & Governance

• Liaise with providers of professional services including auditors, tax advisers, insurers, lawyers and pension providers
• Work closely with the People Team to ensure efficient payroll and pension arrangements in line with legislative and HMRC requirements
• Maintain awareness of changes to leadership and governance legislation, communicating implications to non-finance colleagues
• Ensure an effective governance framework is in place

BENEFITS PACKAGE

• Competitive salary commensurate with experience
• 35 hours per week
• 33 days annual leave inclusive of 8 statutory holidays
• Pension scheme: Opera North contributes 5.5% of basic pay after 3 months' service (employee contribution 2.5%)
• Professional development opportunities
• Access to Opera North performances and cultural activities
• Based at the Howard Opera Centre, Leeds

ESSENTIAL REQUIREMENTS

Qualifications & Professional Standing

• Full professional accounting qualification (ACA, ACCA, CIMA)
• Professional membership of recognised accountancy body

Experience

• Senior manager or director level experience
• Substantial professional experience in a complex financial and regulatory environment
• Preparing and presenting management accounts, reports and data at board level
• Liaising with auditors and other professional advisers
• Management of a payroll function
• Managing teams

Technical Knowledge

• Knowledge of relevant legislation affecting financial reporting and taxes
• Good knowledge of VAT and Gift Aid
• Strong Excel skills
• Comfort with different accounting software

Skills & Attributes

• Excellent communication skills with ability to explain complex financial information to stakeholders with varying levels of financial knowledge
• Ability and willingness to review and improve internal systems
• Commitment to equity, diversity and inclusion

HIGHLY DESIRABLE

• Knowledge and experience in charity accounting
• Understanding of charity law and guidance
• Knowledge and experience in preparing creative tax reliefs
• Professional experience of the arts sector

ABOUT OPERA NORTH

Opera North is one of the UK's most vibrant opera companies, creating extraordinary experiences for audiences across the North of England. The organisation values creativity, collaboration and cultural impact, operating with a strong commitment to equity, diversity and inclusion.

EQUITY, DIVERSITY AND INCLUSION

Opera North promotes equity, diversity and inclusion in our workplace and makes recruitment decisions by matching our needs with the skills and experience of candidates. As we work to address underrepresentation in our workforce, we are particularly keen to hear from applicants from the global majority or those with other protected characteristics.

The successful candidate must have the right to work in the UK or be ready to obtain it.

GENERAL RESPONSIBILITIES

All Opera North employees are expected to:

• Represent company values and purpose to create extraordinary experiences every day
• Work collaboratively with all team members
• Act as an ambassador for Opera North, following all policies and procedures
• Ensure everyone visiting Opera North is welcomed and treated with respect

APPLICATION PROCESS

Broster Buchanan are acting as recruitment partner for this appointment.

To apply, please send your CV and covering letter to Lucy Rider at Broster Buchanan

Application deadline: 13th March 2026 Interviews: 25th & 26th March

For a confidential discussion about this opportunity, please contact Lucy Rider at Broster Buchanan.

If you require any adjustments to the application process, please let us know.

The Director of Programmes & Learning (DPL) provides strategic, technical, and operational leadership for Amna’s programmes across all geographies, partners, and ecosystem levels. The DPL champions a culture of learning, quality, and continuous improvement, ensuring that all programme strategies and initiatives are designed to advance Amna’s global mission.

Please note that compensation will be benchmarked and weighted according to the cost of living and market standards in the country where the candidate currently resides

Flagship Peatlands Project Manager

Salary: £27,874.40 per annum, based on 28 hours per week (FTE £34,843) plus pension contributions

Contract: Fixed term for 10 months, starting in April 2026

We are looking for an experienced and dynamic Project Manager to join us for an exciting peatland project made possible through the National Lottery Heritage Fund.

The flagship Peatlands Project Manager will work closely with a development team, made up of Trust staff and partners, and will be responsible for developing project plans, timelines, and budgets to ensure the delivery of the project objectives, along with coordinating the team to ensure project alignment.

Special features of the role

The Project Manager will be responsible for the delivery of the development phase of the Flagship Peatlands project.  This is a multi-departmental project for CWT with a number of beneficial partnerships.  To provide a coordinating role to pull the various components of the project together and ensure that it is managed as a single project delivering a range of interlinked outcomes.

Job Purpose

The purpose of the job is to co-ordinate the Trust project development team and the project partners to inform the development of a 2nd stage application for the Flagship Peatlands project to the National Lottery Heritage Fund (NLHF).

About the Project

Peatlands are an unappreciated ‘cinderella’ habitat, but are of huge significance in Cumbria in addressing flooding, climate change and biodiversity loss.  While Cumbria Wildlife Trust have been the county leaders in the restoration of peatland habitats for over a decade, this new significant project will aim to make a step change in the public understanding and appreciation of this internationally important habitat, which Cumbria is so important for. 

Who we are looking for

Our ideal candidate will be an excellent communicator and have a strong project management background, with the ability to lead a cross-functional team in a collaborative and supportive way. If you are a motivated individual with a passion for conservation and project management, we would love to hear from you!

To apply, please click on the link below

Be a part of a collective and supportive team by joining the London District.

Our Operations Support Assistant will be a core member of the team and will have the opportunity to engage with the many workstreams in the life of Methodism in London. We’re looking for someone who is a great organiser (of themselves and others), fab at administration, but you’ll also need some skills in IT applications. We value independent thinkers, working on your own initiative, but also those who can work collaboratively with a team, and bounce those ideas.

Why work with us?
A brilliant central office in Westminster, ability to work remotely, great (supportive) colleagues, flexible working, learning and development opportunities, pay, pensions and generous down time, committed to equality diversity and inclusion, and, did we mention the great colleagues?

Take a look at the job description. If this is for you, complete an application form, or give us a shout with any questions about the role. Please note, at least one day of this role should be worked from home.

Luton Town FC Community Trust is seeking to recruit a Community Operations Manager to play a key role in the coordination, delivery and development of its community programmes. This is a senior operational role, working closely with the Head of Community Trust to ensure programmes are well managed, aligned to organisational priorities and delivered to a high standard.

The role will combine operational leadership with a proportion of direct programme delivery, enabling the postholder to remain connected to communities, delivery teams and participant needs. The Community Operations Manager will also contribute to the development of new programmes and associated funding opportunities, support partnership working and act as a key decision maker for day-to-day operational matters.

This is an exciting opportunity for an experienced community or sport for development professional who is motivated to make meaningful impact, strengthen organisational capacity and help reduce health inequalities across Luton and Bedfordshire. 

Job Purpose

Reporting to the Head of Community Trust, the Community Operations Manager will provide operational leadership across the organisation, while maintaining a proportion of direct programme delivery to remain connected to communities, delivery teams and participant needs.

The role will coordinate and strengthen programme delivery; line manage designated staff and support the development of new programmes and associated funding opportunities aligned to organisational priorities.

The postholder will embed organisational strategy into effective day to day operations, acting as a key decision maker for operational matters and supporting senior leadership capacity. 

Key Responsibilities

1. Community Engagement & Relationship Building

• Build strong relationships with funders, local authorities, key stakeholders, local schools, charities, grassroots clubs and other community organisations.
• Act as a liaison between the football club and the local community.
• Promote inclusion and diversity through outreach to underrepresented groups.

2. Programme Development & Delivery

• Contribute to and support funding applications, programme design, delivery and evaluation across community programmes within each department including, but not limited to:
  • Education
  • Health
  • Inclusion
  • Football Development 

3. Staff and Volunteer Management

• Recruit, train and manage staff employees and volunteers who represent the Trust.
• Provide leadership and mentoring for delivery coaches, project workers, media team and match day staff.

4. Monitoring, Evaluation and Reporting

• Track the impact of community programmes using required and appropriate metrics and key performance indicators.
• Prepare reports for stakeholders, funders (e.g. EFL in the Community, Premier League Foundation, local authorities), and Luton Town Community Trust Board of Trustees.
• Ensure compliance and governance with safeguarding, health and safety and data protection policies.

5. Marketing & Promotion

• Raise awareness of the Trust’s work through managing the organisations media output across various platforms e.g. web site, newsletters, social media and local media outlets.
• Represent the Trust at community events, matchdays, and public forums.

6. Fundraising & Grant Management

• Collaborate with the Head of Trust and Programme Managers to identify and apply for grants and funding opportunities.
• Build partnerships with sponsors, local businesses and charitable foundations.

7. Club Integration

• Work cosely with all football club departments, including first team players and staff, media and marketing, facilities and catering, and Academy to ensure alignment between Community Trust and Club.
• Manage the efficient coordination of player appearances and community involvement on behalf of the Club

MAIN JOB REQUIREMENTS AND PERSON SPECIFICATION

Education/Qualifications/Training:

Essentials

• Strong experience in community development, sport development and youth engagement.
• Strong project and operational management skills, with the ability to plan, deliver and evaluate initiatives – prioritising and managing multiple priorities
• Experience with grant funding processes
• Experience of developing organisational strategy within the sporting or charity sector
• Experience in partnership working with schools, councils, charities
• Leadership and staff supervision experience – managing coaches, volunteers or delivery staff
• Monitoring & evaluation skills – ability to track KPIs and write impact reports
• Budget management experience
• Confident IT skills, including use of Microsoft Office and database software
• Valid First Aid and Safeguarding qualifications (or willingness to obtain)
• Experience delivering health, inclusion, educational or behaviour-change programmesAbility to work to deadlines and meet project targets
• Understanding of health inequalities and barriers faced by children and families
• Understanding of equality, diversity and inclusion within community delivery
• A strong working knowledge of safeguarding legislation, statutory guidance and best practice within education and community settings.
• Strong commitment to high-quality, values led delivery
• A full valid driving licence and access to car to travel between sites throughout Bedfordshire.
• Willingness to work flexibly, including evenings and weekends
• Enhanced DBS clearance
• Degree or equivalent qualification, or demonstrable relevant professional experience.

Desirables

• Experience working in a football foundation or Trust
• Knowledge of EFL Trust or Premier League Foundation community programmes including Capability Code of Practice
• Valid First Aid and Safeguarding qualifications (or willingness to obtain)
• Event planning or matchday coordination experience
• Recognised sports coaching qualifications
• Youth Mental Health First Aid
• Leadership skills within a community or education setting

Abilities/Skills/Knowledge:

• Committed, enthusiastic and passionate about Luton Town Football Club.
• Must be pro-active, motivated, organised, responsible and able to work independently as well as in a team.
• Highly developed problem-solving skills, resilience, and the ability to perform well under pressure.
• Demonstrate good listening skills and have the ability to resolve issues where appropriate.
• Ability to multi-task whilst maintaining priority efficiencies.
• Focused on achieving Club, departmental and individual success.
• Willing to follow and promote the philosophy of the football club.
• Be an ambassador for the Club presenting the Club in a positive image at all times.

SAFEGUARDING STATEMENT

The Club is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.

The Club has systems in place to ensure that the welfare of vulnerable groups is dealt with appropriately and sensitively. Everyone working at the Club has a duty of care to safeguard the welfare of children and young people by creating an environment that protects them from harm. Our standards of practice ensure all staff are fully aware and understand their responsibilities under safeguarding legislation and statutory guidance.

The Club ensures that all staff that have a direct responsibility for children, young people or vulnerable adults, have been subject to the most stringent of recruitment practices which include Criminal Record Checks and reference checks. These staff are alert to signs of abuse or maltreatment and will refer concerns to the relevant Designated Safeguarding Officers using the agreed safeguarding procedures.

EQUALITY STATEMENT

The individual must at all times, carry out their duties with due regard to the Clubs policies and procedures and in particular the Club’s Equality, Diversity and Inclusion Policy.

The individual must ensure a positive commitment towards equality and diversity by treating others fairly and not committing any form of direct or indirect discrimination, victimisation, or harassment of any description and to promote positive working relationships between all internal and external stakeholders. The individual must contribute to encouraging equality and respecting diversity by embedding such values in the workplace and challenging inappropriate behaviour and processes.

Location: Remote
Hours: Part Time (21 hours per week)
Contract: Fixed term to end of January 2028.
Salary: £26,100 – £28,200 pro rata (£43,500 - £47,000 FTE)
 
This is an important project working in partnership with Government, the NHS, partners and affected communities as part of national memorial activities to reflect on the impact of Covid-19 for people across the UK.
 
The contract is linked to the anticipated development and delivery timeline of the Reflection Spaces project, which is the primary focus of the role.
 
Key Relationships: Programme Leads, COO, Director of Strategic Engagement, AD Finance and Operations, Trustees, External Partners
 
Overall Purpose
 
The Project Manager will work with NHS member charities and key stakeholders to design, lead and manage a high-profile programme of activity alongside key partners and those with lived experience to create memorial reflection spaces for communities most impacted by COVID-19. This is referred to in this document at the ‘Reflection Spaces’ project.
 
You will bring a dynamic, can do approach to support the design and delivery of the Reflection Spaces project, ensuring collaboration across a wide range of stakeholders, including our identified NHS Member Charities, voluntary sector organisations, funders, evaluators and government officials to create beautiful high quality and reflective spaces supportive of those experiencing bereavement with creative elements to mark their significance.
 
It involves working collaboratively with a wide range of stakeholders including our member charities, NHS trusts, funders, evaluators, and government officials, and ensuring initiatives are delivered successfully.
 
Overall Objectives
 
To support the design and implementation of new sensory reflection spaces that create a living memory and legacy for communities of those lost during the pandemic. The new COVID-19 memorials will be created across the country that reflect the importance of green spaces to the nation during the pandemic for health and wellbeing, and to bring people together in remembrance and commemoration to those who have experienced loss.
 
To convene and engage stakeholders to inform the national elements of the project including development of the creative brief, ensuring a golden thread that brings all of the locally funded projects together.
 
You will coordinate teams, stakeholders and partners to ensure high quality delivery, excellent interpretation and relevance through codesign to represent the user needs from established steering and engagement groups to ensure quality and impact.
 
You may also be required to oversee other NHS Charities Together initiatives successfully so they deliver on their objectives, managing stakeholders, and are delivered on time and to budget - in particular the Green Communities project, which is an existing grant programme with NHS Charities to create and improve green spaces and help improve the nation’s health.
 
Key Responsibilities
 
Project Design and Development

• Work with the Programme Leads and SRO to develop the Reflection Spaces project from design to implementation considering sustainability and legacy of local project design and implementation with NHS charity members.
• Managing high profile stakeholder relationships and partners across government, horticultural partners and bereavement organisations to codesign the programme of activity and/or high level design brief to guide local project delivery.
• Establish evaluation requirements for the programme and projects delivered at a local level and in line with partners involved, leading processes to convene, capture and share evidence, data and insight to support knowledge of impact for users of the spaces. Commission and manage external evaluations where appropriate, ensuring quality and alignment with project aims.
• Plan funding aspects of the programme allocating awards to chosen NHS Charities able to support the requirements of the spaces as per brief.
• Develop project plans with clear objectives, timelines, milestones and manage and monitor associated budget, ensuring that projects are financially sustainable and cover our costs.

 
Delivery and Management

• Lead initiatives, in particular the Reflection Spaces project, to ensure they are delivered on time, within scope and budget.
• Establish and oversee robust project governance, risk management, and reporting processes, maintaining strong administration and compliance throughout
• Regularly review and monitor impact against the goals of the programme, ensuring the benefits and impact we seek are being achieved
• Provide line management of staff where required, such as the Senior Projects Officer working across our other related greening projects
• Manage project resources and staff effectively, fostering a collaborative team culture and supporting and ensuring team members are empowered
• Support or lead the process of securing appropriate partnership propositions, selecting service contracts or grant arrangements where appropriate, with regard to considerations such as control and VAT efficiency. Where multiple potential partners exist, ensure we have effective decision making to select the most appropriate partnerships in line with our strategic criteria, either through procurement or application assessments and establish appropriate tender processes for artistic commissioning.
• Manage contracts or grant arrangements with external partners, including evaluators and delivery organisations, delegating as required; lead or support negotiations as needed and ensure partners meet their obligations.
• Oversee and manage the delivery of the Greener Communities project to completion.

 
Stakeholder Engagement & Collaboration

• Convene and engage stakeholders, including member charities, NHS trusts and employees, funders and evaluators, to co-produce and steer projects collaboratively.
• Facilitating and supporting engagement to harness lived experience voice to inform the design and delivery of locally delivered projects to ensure relevance and suitability of spaces and also to support national commemoration events such as the National Day of Reflection.
• Manage stakeholder relationships throughout the lifecycle of each project, ensuring effective communication and engagement.
• Provide support and guidance to member charities through the projects we fund, enabling high quality spaces and user experience and outcomes.
• Represent the organisation externally, acting as a champion for NHS Charities Together and NHS charities
• Form professional and beneficial relationships with internal and external stakeholders – including at a senior level, representing the department internally and externally and bringing your experience of greening for health.
• Work collaboratively with teams across the organisation to plan commemorative events around the National Day of Reflection and to support the design of communication plans.

 
Creative Arts Installation

• Lead the creative arts commissioning aspects of the Reflection Spaces project in collaboration with partners to ensure spaces have interpretation and recognition around their purpose and also any installation artwork featuring across all sites acting as the golden thread for the programme.
• Identify and build effective relationships with new stakeholders and funders who are required for the artistic aspects of the Reflection Spaces project to support ambition, working collaboratively to secure income such Arts Council applications or equivalent for the devolved nations such as Creative Scotland.
• Establish creative steering groups that help to codesign artistic aspects that will establish interpretation of the spaces and create a ‘golden thread’ unifying the spaces

 
Other duties

• Visibly live NHS Charities Togethers values of Human, Collaborative and Pioneering, including our commitment to diversity and inclusion.
• Carrying out the duties of post in accordance with NHS Charities Togethers policies and procedures on Health and Safety and take responsibility for ensuring personal health and safety.
• Working flexibly, prioritising workload, and working effectively as part of a team. Demonstrating an ability to work calmly and effectively when under pressure of tight deadlines, to deliver work on time and to a high standard.
• Work with organisational systems to capture and share stakeholder interactions in a timely manner
• Adhere to relevant legislation, best practice, policies, and processes including, but not limited to charity law, the fundraising regulator, GDPR and professional codes and standards.

This is not meant to be an exhaustive list of duties. The need for flexibility is required, and the post holder is expected to carry out any other related duties that are within the employee’s skills and abilities whenever reasonably instructed.
 
REF-227 012

Job title: Communications Manager
Reports to: Senior Manager, Team and Operations, RSTMH  
Hours of work: Full time (this role is office based located near Russell Square and Chancery Lane, London)
Salary: £36,000 - £40,000 per annum, dependent on experience
Job type: Permanent

We are looking for a permanent and full-time member of staff to help develop and communicate RSTMH’s role within tropical medicine and global health. We need a passionate and creative communicator who can play a key role in meeting our communications objectives. This role is office-based in central London, with the option to work from home on Mondays.

RSTMH is a membership society formed in 1907, with around 1,800 members and Fellows in over 100 countries. We work to improve tropical medicine and global health by enabling and promoting research, sharing knowledge and convening networks through our members and Fellows and beyond. The Communications Manager will have the opportunity to develop and enhance RSTMH’s reputation as a credible and trusted voice in tropical medicine and global health.

This is a wide-ranging and exciting role. You will lead on implementing the organisation’s communications strategy, working with the leadership team to ensure it meets the aims of the wider RSTMH strategy. You’ll maintain and further develop the website and social media platforms, build links with media contacts, and source, commission and develop content. You’ll manage relationships with key suppliers, including website developers, strategic partners, digital media and creative agencies. You’ll also be responsible for delivering RSTMH’s newsletters to our members and Fellows, and global network of supporters.

We’re looking for someone ambitious and solutions-focused with a passion for communications to deliver creative and innovative content, and establish analytical systems to monitor our progress.

THE ROLE

• Implement RSTMH’s communications strategy, in line with the wider organisational goals – developing short- and long-term strategic plans
• Develop communication plans for all areas of RSTMH, working with department managers to execute
• Full ownership of the website, including content updating and monitoring for consistency and currency, managing any development work and integration with other systems
• Manage social media channels for RSTMH, and develop strategies to engage wider networks
• Accountable for our joint venture website, grow: including developing a strategy for updating and maintaining the listings and income generation through advertising and/or sponsored posts
• Commission, source, write, edit and proofread engaging and relevant content for the website and social media channels, providing editorial support as required and building a network of expert contributors
• Track engagement across media channels and email marketing, and produce monthly reports for leadership team showing activity
• Ensure RSTMH’s brand and editorial guidelines are maintained in all of the Society’s work, including all communications by the team
• Full responsibility for fortnightly newsletters for RSTMH members and Fellows, and monthly newsletters for non-members with strategies to convert non-members
• Create and maintain Society level communications calendar
• Monitor developments in global health and tropical medicine, especially in order to inform policy work with our Policy and Advocacy Committee
• Establish a network of media contacts for the Society to promote its work, signpost experts, and raise its own profile
• Represent RSTMH externally with key partners, at relevant conferences and industry events
• Support on income-generating activities across RSTMH, particularly new memberships, conversions, journal promotion and event marketing
• Establish and maintain systems to report and evaluate RSTMH’s digital platforms and activities
• Support key RSTMH spokespeople, including the Chief Executive, with media briefings, press releases and key messaging
• Fully manage the communications budget
• Responsibility for promotional materials including flyers, event signage, merchandise and handouts
• Working across all aspects of RSTMH communications

PERSON SPECIFICATION

Essential experience

• 5 years’ experience within a digital communication role
• 3 years’ experience developing and maintaining websites and social media for a campaign, cause or organisation
• Proven experience working in an editorial capacity, developing compelling copy for online audiences, with a varied portfolio of written work
• Experience of digital content creation, commissioning and management
• Proficiency in HTML newsletter creation, working to tight deadlines, collaborating with other departments, and using mail clients
• Experience of managing suppliers, partners and contributors
• Familiarity with design software for creating digital assets, such as Canva
• Knowledge of CRM databases
• Experience with digital advertising and promoted social media posts, analysing trends, reviewing efficacy, and adjusting campaigns in real time
• An understanding of the academic and research communities

Personal attributes

• Self-starter, able to work proactively and intuitively
• Work to varying timelines and prioritise own workload accordingly
• Passion for tropical medicine and global health
• Good team player, with an understanding of the challenges of working in a small team
• Resilience under pressure
• Flexibility to work outside of office hours, and to travel within the UK and beyond, as required
• Ability to communicate with a range of people of different levels, disciplines and backgrounds

Desirable

• Knowledge of Mosaico and SparkPost for building HTML emails
• Experience running websites on Drupal 10
• Some experience using CiviCRM
• Existing network of experts in the tropical medicine and global health space

The deadline for this role is 5pm GMT 4th March.

Please click the apply button and send your CV and a supporting statement of up to 1,000 words (where it asks for your cover message or covering letter) to include how your experience matches the duties and skills for the role, it will be sent automatically to us.
N.B. Applications submitted without a supporting statement may not be considered.

No agencies please.

About Global Canopy and Trase

Global Canopy is a data-driven not for profit that targets the market forces destroying nature. We do this by improving transparency and accountability. We provide innovative open-access data, clear metrics, and actionable insights to leading companies, financial institutions, governments and campaigning organisations worldwide.

Trase is a data-driven transparency initiative that revolutionises our understanding of the international trade and financing of agricultural commodities which drive tropical deforestation. Its unique supply chain mapping approach brings together disparate, publicly available data to connect consumer markets to deforestation and other impacts in producer countries.

Trase’s free online tools and actionable intelligence enable governments, companies, financial institutions and civil society organisations to take practical steps to address deforestation. Trase is jointly led by the Stockholm Environment Institute and Global Canopy, with many further partners and collaborators. 

About the Role

This role will lead Trase’s Monitoring, Evaluation and Learning agenda. Working as part of Trase’s Impact Team, you will strengthen our evidence base on how Trase influences decisions of governments, businesses and civil society on commodity trade, building credibility with external stakeholders, including donors, and supporting the ongoing development of our theory of change. 

Trase has made a significant investment over the last decade in developing an initiative-wide culture for learning and knowledge-based decision making including an established and regularly reviewed Monitoring Evaluation and Learning (MEL) function and annual plan.

As we enter a new strategic period (2026 – 2030) we are seeking to further strengthen the MEL function and invest more in understanding how our data and intelligence influences decisions and the role of transparency in driving change.

Our work spans 6 outcomes with a focus on influencing decisions, priorities and building capacity of civil society governments and the private sector in key producer countries and export markets for forest risk commodities.

Responsibilities

1. Monitoring, Evaluation & Learning (MEL) strategy and implementation (20%)

• Lead the development and implementation of MEL strategy and annual work plan
• Quality assurance and coordination of MEL inputs from across the team. 
• Review and maintain MEL data collection and knowledge management tools.
• Build awareness and motivation for effective MEL across the team.
• Support the role of MEL in influencing the development of Trase’s theory of change, strategy and planning.

2. Monitoring and reporting (30%)

• Strengthen Trase’s monitoring framework including using new approaches to integrate qualitative data and better understand the significance of Trase’s contributions (including change stories and outcome harvesting) across our intermediate outcomes, long-term outcomes and impact goals. 
• Quarterly progress reporting of outcomes and outputs for internal management. 
• Support on donor reporting including drafting narrative reports and updating results framework. 

3. Evaluation and learning (50%)

Oversight of biannual external evaluations and annual review of effectiveness questions across sustainability, impact, relevance, effectiveness and efficiency.

• Support internal reviews and evaluations across Trase teams and partners.
• Strengthen Trase’s learning culture, supporting team leads on facilitating learning sessions, retrospectives and thematic evaluations on key topics and applying these lessons in planning and decision-making. 
• Bring evidence and insights for proposals and the development of Trase’s theories of change.

About You

Essential behavioural competencies: 

• Bring a coaching and mentoring approach to create buy-in through influence and persuasion, foster positive relationships and build alignment on MEL.
• Solutions and action-oriented: able to prioritise effectively and work autonomously to develop and deliver strategy/tactics. Meets deadlines and proactively ensures dependencies are in place.
• Entrepreneurial and adaptable: able to respond flexibly to a fast-moving internal and external context, and to get new ideas off the ground.

Required skills and experience:

• Demonstrated experience in successfully developing MEL processes and delivering MEL. 
• Excellent communications and facilitation skills.
• Able to turn evidence into clear, accessible and compelling messages and insights for external audiences.
• Meticulous and precise with a high attention to detail.
• Worked in a similar environment of consortia and/or development/environment programmes.

Desired skills and experience:

• Experience working on sustainability and/or human rights related projects.
• Experience working in international and/or multicultural and/or multilingual environments.
• Any of the following language skills: Bahasa Indonesian, Spanish, Portuguese, or Mandarin.

This is a global recruitment with visa sponsorship available for relocation to the UK for candidates that do not already have the right to live and work in the UK. Candidates that already hold the right to live and work in Brazil or Switzerland are also eligible and would not be required to relocate unless desired. Candidates based in Brazil or Switzerland would need to be available to travel to the UK up to twice a year

In the UK the postholder will be expected to attend the office as required and at least twice a month. Global Canopy will support visa sponsorship if required. 

We encourage you to apply even if you don’t meet all of the qualifications listed.

Salary & Benefits

Salary: £55,000 full time equivalent (note: salaries in Brazil and Switzerland will be benchmarked to local teams). This role sits within Band D on Global Canopy’s remuneration framework.

Nature of contract: Full time or Part Time (60 – 100% FTE). Permanent contract. We are a flexible employer and welcome candidates wishing to work flexibly.

Base: In the UK our office is in Oxford, with flexible home-working arrangements in place. In Brazil and Switzerland we are fully remote working. We will support visa sponsorship to the UK for this position. Candidates wishing to work in Brazil and Switzerland will need right to work in these countries. 

Holidays: 36 days (including bank/public holidays) for discretionary use across the annual leave year. Option to purchase up to an additional 5 days or equivalent of one week’s leave.

Pension: Employer pension contribution of 8%.

Healthcare cashback plan: Covering dental fees, eye-care, wellbeing, physiotherapy, chiropody and much more – for you and any children. 

Group Life Assurance: Paying a lump sum of 3 times annual salary

Group Income Protection: Paying 75% of annual salary for up to 2 years (for long term sickness).

Employee Assistance Programme: Which provides free, confidential advice on personal and legal matters.

Other: Huge range of discounts and cashback deals at gyms, restaurants, holidays, and much more.

How to Apply

To apply for the position, please follow the links and submit an up-to date CV and covering letter.

The covering letter should explain your motivation for the role, how your skills and experience fit the person specification and indicate the % FTE (60-100%) you are applying for. (Please no more than 1 page). Applications that are submitted without a cover letter will not be reviewed.

All candidates are asked to complete an anonymous diversity monitoring form when they apply.

The closing date for applications is Monday 23 March 2026 at 9am UK Time. Early application encouraged. We may close applications early if suitable candidates are identified.

Applicants are required to disclose if and how they have used AI in their application.

The recruitment process for this position is intended to be as follows:

1. Screening interview of 30 mins (tentatively 7 & 8 April)
2. A skills-based test (tentatively 10 – 16 April)
3. Final interview of 1 hour(tentatively 29 & 30 April)

This recruitment process will take place online via video. The entire process is likely to take 8 weeks to complete from the closing date of this advert. Due to the volume of interest, we are unable to provide all applicants with individual feedback. 

Are you looking for a dynamic and rewarding role working for an organisation with the feminist agenda at the core of its ethos? Then Advance Charity could be the career choice for you!

We are looking for a Loss & Bereavement Specialist Worker

Salary: £27,000- £32,000 pro rata

Location: Advance Headoffice Hammersmith & Women’s centres across London, with co- location at HMP Bronzefield

Hours: 21 hours per week

Contract: Fixed Term – March 2027

This post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.

Please note: Any offer of employment will be made subject to references, confirmation of the right to work in the UK, and satisfactory enhanced DBS check. This role is also subject to Police Vetting.

About us

Advance is an award-winning and innovative women-only organisation, established in 1998, providing emotional and practical support to women and girls survivors of domestic abuse and supporting women with short-term sentences to reduce offending. We believe in empowering women and girls to lead safe, non-violent, equal lives so that they can flourish and contribute to the community.

We are a community-based organisation who lead in best practice approaches to supporting women in their local community. We achieve this by being available to meet and support women in local settings and at our women’s centres, and by working in close partnership with other agencies.

Our values are to listen and support, to empower and respect, collaboration, innovation, and accountability.

About the role:

This is an ideal post for someone with experience and interest in bereavement work, looking to join a forward thinking, new service. This is also a great chance to be working alongside the Healthcare & Education Department within HMP Bronzefield and be part of a prison services team in Advance.

Using a trauma informed approached, the Loss & Bereavement Specialist will conduct a person-centred assessment to understand the extent of the client’s emotional needs and the impact of loss due to imprisonment or contact with the criminal justice system whilst also identifying practical and specialist needs. They will work with women to develop a support plan, ensuring they are equipped with information and knowledge about how to navigate possible changes in circumstances related to her children’s care and offer crisis intervention and support during acute phases of loss/bereavement.

The Loss & Bereavement Specialist Worker will liaise with the Prison Healthcare team, OMU, visits team and the Family Support Officer to facilitate interactions between women and their children/family members, particularly considering support is in place after visits and that the women’s emotional needs are met in custody and community via our Women’s centres.

The Specialist Worker will create a link between prison and the community, helping women to navigate support services and to positively re-integrate into their community upon release. The role will combine a casework- based approach, along with a signposting and advice service for the women. They will be based in the community and will provide a drop-in service in HMP Bronzefield to support women who are close to release.

A car may be desirable for this role, though not essential.

About You:

To be successful as the Loss & Bereavement Specialist Worker you will need the below experience and skills:

Experience of working with bereaved individuals and providing grief counselling including knowledge of various therapeutic modalities relevant to grief counselling

Comprehensive understanding of the grieving process and experience of working with bereaved and loss as well as knowledge of traumatic and complex grief/loss.

An understanding of violence against women and girls and its links to women in the criminal justice system.

Proven ability and experience as a caseworker delivering trauma responsive interventions which support resettlement and rehabilitation of vulnerable people in the criminal justice system whether in the community or in prisons

Knowledge and understanding of the requirements of managing a caseload including maintaining and updating records, remaining focused on action plan goals, and keeping to deadlines

How to apply:

Please submit your up-to-date CV with a supporting statement. Please note that only applications made via the job advert on the Advance careers page, and those that include a cover letter will be considered.

Closing date for applications: 16th March 2026
Interviews are taking place w/c 23rd March 2026

*Advance reserves the right to close the advert early, or on the appointment of a candidate.

What we can offer you - Employee Benefits:

• An exceptional 30 days of paid holiday per year (pro rata for part time), PLUS public holidays on top (that's nearly 40 days paid holiday per year!)

• Additional days off to celebrate International Women’s Day, and for religious observance and moving home

• Perkbox - an employee discount platform where you can receive free rewards as well as take advantage of savings on clothes, groceries, travel, leisure and more

• Pension scheme

• Enhanced maternity/adoption provision

• Access to our Employee Assistance Programme

• Employee eye-care scheme

• Clinical supervision for front line staff and first line management roles

• Refer a Friend Scheme - £250 for each referral who passes probation

• Organisation wide away days

• Thorough induction and training

• Career development pathways

**************************************************************

Under the Equality Act 2010, we are required to make any reasonable adjustments. If you have a disability as defined under this act and/or have special needs, please email the Talent Acquisition Team via the Advance website and will aim to make the necessary arrangements to accommodate your needs.

Diversity, Inclusion and Equal Opportunities

We are committed to providing equality of opportunity and actively seek to recruit people from groups underrepresented in our current team. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay and benefits.

Safeguarding

Advance is committed to safeguarding and creating a culture of zero-tolerance of harm and expects all staff, including volunteers to share this commitment. We believe all individuals have the right to live their life free from violence and abuse and the right to feel and be safe. We have a suite of safeguarding policies, procedures and practice guidance, accessible to all staff, which promotes safeguarding and safer working practices across all our services and activities. When we recruit staff, we follow rigorous safer recruitment practices, this involves carrying out pre-employment checks including references, Disclosure and Barring Service (DBS) checks, and identity checks. We ensure all staff undertake mandatory safeguarding training relevant to their role and responsibilities, to empower them to be competent and feel confident in recognising and responding appropriately to safeguarding issues and promote wellbeing.

Job title: Membership Manager
Reports to: Senior Manager, Team and Operations
Salary: £38,000 to £42,000 dependent on experience
Hours of work: Full time
Location: This role is office based located near Russell Square and Chancery Lane, London

RSTMH is a charity and membership society for those working or interested in tropical medicine and global health, and currently have around 2,000 members and Fellows from more than 100 countries, with a network of more than 10,000 involved with our work in some way. We are looking for an experienced Membership Manager who will help us manage all aspects of our membership programme. This involves maintaining high levels of retention and developing and delivering new recruitment strategies for members across the world.

The role will also focus on developing membership journey programmes to ensure our members receive a top quality service from the Society and that all membership processes are undertaken with efficiency, energy and effectiveness.

The Membership Manager will also play a crucial role in ensuring that we are promoting RSTMH, and its membership offer, to our members and supporters. This person would be the first point of contact for our members and so must be professional, a sound communicator and efficient in their approach.

Part of this role involves creating policies and processes to ensure members feel valued at each stage of their journey with RSTMH, developing new marketing products and materials for recruiting and retaining members where necessary.

The successful applicant will have membership management experience within a relevant charity or learned society and will relish the opportunity to take on a new challenge, working on their own initiative for much of the time.

The role

• Lead on developing and implementing current strategies to increase members of RSTMH, including monitoring and evaluating performance against plans and KPIs
• Analyse, identify and develop plans to optimise member journeys
• Manage enquiries from current/prospective members in a professional, timely manner, to agreed service targets
• Cultivate strong relationships with members and understand their specific needs so that RSTMH can support them most effectively via targeted communications
• Establish and maintain systems to report and evaluate RSTMH’s membership retention and recruitment success
• Deliver reports to keep the team, CEO and Board up to date with progress on membership activities and strategy
• Support the Senior Manager with leading our CRM (CiviCRM) development work
• Work with the team to develop activities and marketing campaigns to improve membership value, recruitment and retention take-up, achieving target conversion rates from other activity areas and feeding into relevant strategies and communications
• Collaborate with department Managers to increase membership recruitment within their stakeholder groups
• Develop and oversee communication templates for members, and ensure these are kept up to date
• Keep up to date with best practice in membership management
• Ensure the RSTMH website, journals, materials and other channels have up to date membership information
• Work with a third-party finance company to ensure membership subscription payments and renewals are processed efficiently and effectively, and ensure payment processes are fit for purpose, including payments from other currencies
• Assist with the agenda and delivery of the International Members Committee to ensure RSTMH’s offering to members and Fellows fulfils the overarching Society strategy and supports membership goals
• Work closely with the Communications Manager to commission and create content for the bi-weekly Members newsletter and membership recruitment campaigns
• Represent RSTMH at relevant events to promote membership and track success of these activities
• Explore new opportunities to expand membership, through new membership types, marketing opportunities or any other means

Person specification

• Passion and commitment to the work and goals of the Society
• At least 3 years' experience of working in a membership role, with experience of recruitment and retention campaigns
• Experience of working in a learned society or membership organisation
• At least 2 years’ experience using CRMs (specific experience with CiviCRM and SearchKit would be highly desirable)
• Experience of developing and delivering successful membership programmes that have increased recruitment and demonstrably reduced attrition.
• Experience of creating compelling messages to different audiences
• Highly organised, with ability to self-plan and prioritise workloads
• Ability to communicate technical details to non-technical people
• Experience of using social media in a professional capacity
• An understanding of current and emerging membership and marketing trends
• A solid understanding of relationship building and how to create a compelling membership journey
• Excellent oral, copywriting and communication skills
• Effective decision-making skills
• Self-starter, able to work proactively and think ahead
• Strong relationship builder
• Good understanding of the analytical methods used to increase engagement from members, and knowledge of approaches to increase member interaction
• High degree of integrity and professional credibility
• Good team player, with an understanding of the challenges of working in a small team
• Resilience under pressure
• Flexibility to work outside of office hours, and to travel within the UK and beyond, as required
• Knowledge of global health or international development is desirable

The deadline for this role is 5pm GMT 8th March.

Please click the apply button and send your CV and a supporting statement of up to 1,000 words (where it asks for your cover message or covering letter) to include how your experience matches the duties and skills for the role, it will be sent automatically to us.
N.B. Applications submitted without a supporting statement may not be considered.

No agencies please.