Service development manager jobs in Hatfield, hertfordshire

We are seeking a dedicated, and highly professional Personal Assistant to the Headteacher at Islamia Girls’ School and Brondesbury College, a high-achieving secondary school rooted in strong Islamic values and a commitment to academic excellence.

This is a vital and rewarding position where you will provide comprehensive administrative and organisational support to the Headteacher and senior leadership team. You will play a central role in ensuring the smooth and effective daily running of the school, handling sensitive information with discretion and working collaboratively across departments.

Key Responsibilities

• Provide high-level personal assistant support to the Headteacher, including complex diary management, meeting preparation, minute-taking, and follow-up.
• Maintain a high degree of confidentiality and professionalism at all times.
• Serve as a point of contact for key internal and external stakeholders.
• Manage administrative tasks including correspondence, document preparation, and filing systems.
• Support school compliance, communication, and reporting tasks.
• Oversee or assist in the coordination of school-wide events and functions.
• Ensure a professional, efficient, and welcoming environment in the Headteacher’s office.

Support the school's ethos, values, and strategic vision through effective communication and administration.

The Head of Strategic Communications will lead strategic communications at ECU, building on our track record of shaping media narratives around the economy and working across multiple campaigns and programmes.

As our Head of Strategic Communications, you will devise and deliver impactful communications strategies to shape the way the UK media covers economic policy. You’ll help ensure that UK media debates are grounded in robust and innovative economic thinking and rise to the scale and urgency of current societal challenges.

If you believe that media and public debate on economics could be improved - and if you have the strategic communications track record to make that happen - then we would like to hear from you.

Who are Guts UK Charity?

Guts UK Charity is committed to a world where digestive conditions are better understood, better treated and everyone who lives with one gets the support they need. Too many people are suffering or dying in silence or alone. They don’t know where to turn for information or support, diagnosis takes too long for many, and treatment can often come too late.​

We are the only UK charity that covers the entire digestive system. We raise vital awareness of digestive conditions, fund life-saving research, and provide patients and loved ones with expert information and support – we are informed by evidence and expertise, our community, and the patient voice.​ 

Our mission is simple: to improve the lives of millions of people affected by digestive conditions 

The role of Interim Head of Fundraising

This is an exciting interim (9-12 month) opportunity for a strategic and people focused leader to head up our Fundraising team and help drive meaningful change for people affected by digestive conditions.

This role is primarily focused on strengthening and scaling voluntary income and leading our fundraising team and activities.  The postholder will also shape the future fundraising operating model and support a smooth transition to a permanent fundraising lead.

​You’ll be responsible for leading our small and growing fundraising team delivering exceptional supporter care, ensuring high quality service and operational delivery.  With our Chief Executive, you'll develop and implement strategies to support fundraising growth, team performance, and supporter engagement and satisfaction.  You'll work collaboratively across the charity. 

This is a hands-on role suited to a highly experienced fundraising lead who enjoys working with a growing and developing charity.

Hours & Salary range

We are looking for someone to work full-time, or a minimum of 4 days (or 30 hrs) per week. We will consider self-employed candidates for the role but this is subject to appropriate experience. Please stipulate clearly in your covering letter if you are applying on this basis.

Salary range is £65 - £68k (+£2k London weighting) to be calculated pro-rata for anyone looking to work reduced hours. Salary offers will be based on experience. 

Location

We have offices in London and Huddersfield, both of which are easily accessible by public transport or road. We support hybrid working but attendance in the chosen office is required for a minimum of 1 day per week.

Please see the attached detail job pack for further information and how to apply. 

PLEASE NOTE: Applications will be reviewed, and candidates invited to interview, on a rolling basis. We will close the advert once a suitable candidate has been identified. 

Senior Specialist Advocate

Supporting parents with learning disabilities and/or neurodivergent needs
London (with travel across London and surrounding boroughs)
15–35 hours per week (flexible, subject to service need)
£31,044 pro rata | Permanent

Charity People is delighted to be partnering with The Elfrida Society to recruit a Senior Specialist Advocate to join their dedicated advocacy team. This is a rare opportunity to play a senior, practice-focused role within a respected, user-led charity with over 100 years of history supporting adults, parents and families with learning disabilities and neurodivergent needs.

About The Elfrida Society
The Elfrida Society is a values-driven organisation committed to rights, inclusion and social justice. Their independent advocacy services ensure that people who face systemic barriers are heard, respected and supported to influence decisions that affect their lives - particularly within social care, health, education and legal systems.

About the role
This is a senior advocacy role focused on supporting parents with learning disabilities and/or neurodivergent needs. You will lead complex and sensitive cases, work confidently across multi-agency environments, and help shape high-quality advocacy practice within the service.
You'll balance direct advocacy with contributing to service development, reflective practice and informal support for colleagues, helping to strengthen an already well-respected service.

Key responsibilities include:

• Leading complex advocacy cases, including safeguarding, care planning, housing, health and legal processes
• Providing independent, person-centred advocacy using accessible communication and supported decision-making
• Preparing for and attending multi-agency meetings, case conferences and reviews
• Maintaining high-quality, accurate case records and working within safeguarding frameworks
• Contributing to quality improvement and best practice across the advocacy service

About you
You'll be an experienced advocate who is confident working autonomously, values reflective practice, and is deeply committed to empowerment and anti-oppressive approaches.

You will bring:

• A Level 4 Qualification in Advocacy (or equivalent)
• Experience supporting people with learning disabilities and neurodivergent needs
• Good knowledge of the Care Act, Mental Capacity Act, Equality Act and safeguarding frameworks
• Strong communication skills, including making information accessible
• The ability to manage complex caseloads independently

Experience working with parents, safeguarding cases or mentoring colleagues is welcomed but not essential.

What's on offer
The Elfrida Society places real value on staff wellbeing and professional support. Benefits include:

• 30 days annual leave plus bank holidays (pro rata)
• Occupational sick pay
• Regular clinical supervision and reflective practice
• Ongoing training and development
• Flexible working where possible
• Travel expenses reimbursed (outside of to and from work)
• A supportive, collaborative and values-led culture

How to apply
Applications from people with lived experience of disability, neurodiversity and social disadvantage are warmly encouraged. Please contact Abi with a copy of your CV.

Charity People is a forward thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.

Safeguarding Caseworker x 3 (Remote – Temp from June 1st to mid-October 2026)

I am delighted to be working with a fantastic children’s charity in search of three highly organised, calm-under-pressure, Safeguarding Caseworkers to support this international non-profit organisation. This fully remote role focuses on managing safeguarding concerns across a global network, ensuring timely, proportionate, and child-centred responses.

The Role

You will lead safeguarding cases from initial report through to resolution, working with colleagues, volunteers, and partners across multiple countries. You’ll play a key role in ensuring safe, consistent decision-making in line with organisational policy and local legislation.

Key Responsibilities

• Receive and triage safeguarding concerns, ensuring prompt and appropriate responses
• Manage cases end-to-end: risk assessment, action planning, referrals, and closure
• Advise staff and volunteers on safeguarding thresholds and reporting
• Liaise with statutory agencies and escalate high-risk cases where needed
• Collaborate across time zones to maintain consistent global coverage

About You

• Experienced safeguarding professional (e.g. child protection, social work, case management)
• Confident managing complex cases, including multi-agency coordination
• Calm, discreet, and resilient, with strong judgement and interpersonal skills
• Culturally aware and comfortable working across international contexts
• Fluent in English plus Spanish or Portuguese (preferred)

Working Arrangements

• Full-time, remote
• Immediate start preferred
• 8-hour working day, with flexibility on start/finish times
• Some evening work as part of team coverage
• Occasional weekend work may be required (agreed in advance)

Additional Information

• Subject to appropriate background checks (e.g. enhanced DBS or equivalent)
• Candidates without current clearance will be clearance checked

If you have the above skills and experience and are available from 1st June, please apply online today, I would love to have a conversation with you!

The Centre for Justice Innovation is looking to recruit a creative, pragmatic and committed individual to help the Centre in its work to support the statutory criminal justice agencies (youth justice services, police and youth courts) in improving their practice. 

The Senior Practice Specialist will support the delivery and development of our youth justice practice work, specifically to provide support to youth justice services, the judiciary, court staff and the police in the delivery/implementation of youth diversion and youth courts.

Amongst other responsibilities, the Practice Specialist will undertake a range of tasks including (i) designing and delivering training and practice sharing workshops; (ii) developing briefings and toolkits that support the spread of good practice; and (iii) identifying and convening practitioners and others who are interested in specialist and problem-solving approaches at court.

The successful candidate will be able to demonstrate their ability to support and influence frontline practice, motivate others and solve problems. Operational experience within the criminal justice system is essential.

Flexible hours and home working are available. The postholder is required to have a willingness and ability to travel regularly within the UK.

The deadline for applications is 9am on Thursday 14th May 2026.

Interviews will be held on 3rd - 4th June 2026 at our offices in Kennington, SE11 5DP. The role will begin as soon as possible.

We look forward to hearing from you!

Northwick Park Hospital ED (Emergency Department)

Ref code: EDC-261

Are you a proactive, compassionate and engaging individual with a proven record of working successfully with ‘high risk’ vulnerable young people? Then join St Giles as an ED Specialist Caseworker, and you will be embarking on a highly rewarding and career-enhancing position.

About St Giles

An ambitious, well-established charity that helps people facing adversity to find jobs, homes and the right support they need. Central to our ethos is our belief that people with first-hand experience of successfully overcoming issues such as an offending background, homelessness, addictions and gang involvement, hold the key to positive change in others. 

St Giles is expanding its delivery of hospital-based projects; this service is aimed at vulnerable 12 to 25-year-olds who attend the adult or paediatric emergency department or Urgent Care Centre at Northwick Park Hospital. We will work alongside hospital staff to proactively identify vulnerable young people and help them to access and engage the support they need to prevent any potential escalation of violence and reduce the risk of repeat victimisation or exploitation.

About this key role

You will be embedded in the hospital, providing support for those young people admitted to emergency departments right through to their discharge back into the community. You will have experience of working with ‘high risk,’ vulnerable young people, be part of a multidisciplinary team, and have a flexible, empathetic approach to your work.   This support extends post-discharge from the ED or Hospital with our Caseworkers working with the CYP and the professional networks to ensure the CYP voice is front and centre, this is to support the betterment of the CYP and their future, as well as reducing risks. This is done through providing 121 support in formulating the support plan with the CYP. This can also include supporting the family and advocating for them and CYP within the wider professional network.

We actively encourage people with personal experience of the criminal justice system or lived experience of the issues facing this client group to apply for this role.

What we are looking for:

•  Personal experience of the criminal justice system, lived experience of the issues facing this client group and/or experience of working with ‘high risk’, vulnerable children, young people and/or families
• Experience of assessing risk and implementing safety procedures when thinking about children and young people involved in or at risk of violence or exploitation
• Proven experience of working in a high-intensity environment, with an ability to effectively manage your own wellbeing
• Experience of engaging successfully with ‘challenging’ young people, for example, people who have complex needs, people who are reluctant to discuss their needs, and people who are angry and confused

In return, you can expect a competitive salary, generous leave allowance, staff pension, access to clinical supervision, flexible working, a mentoring programme, an advice and counselling service, season ticket loan and much more.

Closing date: 9 am on 18 May 2026.  Interviews: 25 May 2026 at Camberwell.

St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the Job Description for the vacancy.

As an organisation that works with children and adults at risk we are committed to safeguarding, protecting and promoting the safety of our clients and successful applicants will be Enhanced Adult and Children with the Child Barred DBS Checked.

This role will require the post holder to obtain an honorary contract with the NHS.  An honorary contract enables St Giles Trust staff to work in the hospital and access hospital IT systems. 

We are looking for a proactive and compassionate Hospital Independent Domestic Violence Advocate (IDVA) to support victims and survivors of domestic abuse within a hospital setting.

The role is based at Princess Royal University Hospital along with some working from the Victim Support office in Old Street and some home working.

What we offer:

At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:

• Flexible Working Options: Including hybrid working.
• Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
• Birthday Leave: An extra day off for your birthday.
• Pension Plan: 5% employer contribution.
• Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
• Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
• Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
• Wellbeing Support: Employee assistance programme and wellbeing support.
• Inclusive Networks: Access to EDI networks and colleague cafes.
• Sustainable Travel: Cycle to work scheme and season ticket loans.
• Career Development: Ongoing training and support with opportunities for career progression.

About the Role:

As an Independent Domestic Violence Advocate you will provide pro-active, high quality, frontline service to victims of domestic abuse through on-going risk assessment, providing individual safety planning, trauma-informed support, guidance, information, and advocacy and enabling victim/survivors to access the services they need in the aftermath of the abuse and trauma they have experienced.

You may work within a Hospital Trust's Safeguarding Team to support both patients and staff in an Acute Hospital setting, who have experienced Domestic Abuse. You will make initial contact with victims of domestic abuse, explaining our services and assessing the impact of crime, or receive referrals from colleagues, in order to provide on-going support and case management.

Key Responsibilities:

• Assess risks and needs using evidence-based checklists.
• Focus on high-risk cases with short to medium-term crisis intervention.
• Assist high-risk victims in accessing safety services.
• Deliver tailored support and information.
• Understand legal frameworks for protecting children and vulnerable adults.
• Provide advocacy on legal, housing, health, and financial options.
• Empower clients to recognize domestic abuse dynamics.
• Participate in Multi-Agency Risk Assessment Conferences (MARAC).
• Work with a team to deliver respectful, dignified, and sensitive services.
• Maintain accurate and confidential case records.
• Comply with data protection laws and organizational policies.
• Stay updated with procedures, policies, and professional codes.

About You:

Ideally, you will have knowledge about legal remedies for domestic abuse victims and have experience working with drug, alcohol, and mental health issues. An understanding of benefits, housing, and homelessness would also be beneficial.

You will need:

• Strong understanding of domestic abuse and its impact.
• Demonstrate proficiency in English, both verbally and in writing.
• Experience in statutory, voluntary, or multi-agency settings.
• Competency in risk and needs assessment frameworks.
• Understanding of safeguarding issues.
• Direct service delivery experience to victims or vulnerable people.
• Ability to manage complex caseloads and prioritize work.
• Strong crisis management skills.
• Effective communication, negotiation, and advisory skills.
• Commitment to equal opportunities and diversity.

About Us:

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.

As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

Southwark, London (including some travel around London Boroughs)

Are you a proactive, compassionate and collaborative individual with a proven track record of working and engaging positively with young people involved in, or at risk of, serious youth violence and exploitation?  Do you have substantial experience of providing support, advice and advocacy and communicating effectively, the needs of clients to other professionals?

If so, join St Giles as a Southwark Children & Young People Caseworker, where you will use your professional skills, cultural competency, and lived experience to provide both face-to-face and virtual/remote one-to-one case working to young people at risk, or on the periphery, of gangs and serious youth violence. 

About St Giles Trust
An ambitious, well-established charity that helps people facing adversity to find jobs, homes and the right support they need.  Central to our ethos is our belief that people with first-hand experience of successfully overcoming issues such as an offending background, homelessness, addictions and gang involvement, hold the key to positive change in others.

Southwark MyEnds

ST Giles Trust have been delivering interventions to high-risk young people in the borough through the Community Harm & Exploitation Operation Group since 2012. Through the VRU My Ends Consortium, SGT will work in partnership with consortium partners lead by Active Communities Network, to support vulnerable Southwark Young people to address concerns around group offending and related violence.

About this key role
Holding a caseload of up to 12 clients at any one time, our successful candidate will provide a client-led holistic support service that responds to individual’s needs, including supporting with housing, finances, benefits work and debt advice, parenting, health, ETE and criminal justice, and appearing in court.

We will rely on you to complete initial needs assessments with clients and to support them to develop individual support and risk management plans and regularly review them to assess progress.  You will be expected to promote inter-agency collaboration in the assessment and planning process, and to develop and maintain strong relationships with partner agencies, while ensuring you close cases efficiently and positively, identifying a referral route for young people that will identify agencies that can be used for ongoing support is also a key aspect of the role.

What we are looking for

• Proven record of engaging successfully with challenging people, for example people who have complex needs or are reluctant to discuss their needs
• Strong experience in working as part of a multi-agency team
• Experience of using support plans and of calculating risk and implementing safety procedures for vulnerable clients
• To have a relevant qualification to a good standard or be working towards one
• Sound understanding of issues facing this client group
• Excellent interpersonal, prioritisation and communication skills, verbal and written.

Please note: this role requires that successful candidates must undergo an Enhanced DBS check, on the basis that the post involves contact with vulnerable participants and colleagues.

In return, you can expect a competitive salary, generous leave allowance, staff pension, flexible working, a mentoring programme, an advice and counselling service, clinical therapist sessions, life insurance (4 x annual salary), duvet days, season ticket loan, employee perks programme, eye care voucher and much more.

We are an equity and inclusion confident employer. We welcome all applications, and we particularly encourage applications from people of the global majority (black, brown, multi- heritage) and those who identify as disabled, neuroexpansive, neurodiverse, with any protected characteristics and/or social barriers or challenges. We value the empowering and informative impact that all lived experiences and diversity of thought can offer the organisation.

St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the Job Description for the vacancy

Closing date: 9 am on May 5, 2026. Interview Date: WC May 11, 2026.

Salary: £29,000 - £34,000
Contract: Temporary (up to 4 months)
Location: London – Hybrid working
Closing date: ASAP

We have a great opportunity for a Database Officer reporting to a Senior Data Lead, working for a nationally recognised youth charity.

As Database Officer, you will be responsible for supporting the day to day management, maintenance and development of the charity’s CRM and organisational databases, with a strong emphasis on Microsoft Dynamics. Working closely with teams across fundraising, finance and central services, you will ensure that data is accurate, well structured and fit for purpose.
You will support data imports and exports, troubleshoot user issues, help configure entities, workflows and reports within Dynamics, and assist with data cleansing and quality checks.
To be successful as the Database Officer you will need:

• Strong experience using Microsoft Dynamics
• Experience working with databases or CRM systems
• Excellent attention to detail and problem solving skills

If you would like to discuss this role with us please contact us and quote the reference 2932AJ.
Ashby Jenkins Recruitment are a specialist charity recruitment agency, we use our extensive sector knowledge and experience to match candidates to the most suitable charity jobs. We are passionate about improving equality across the sector, you can read more about our commitment to diversity here.
We take a relationship-led approach to recruitment in the charity sector and partner with you as the leading charity recruitment agency.
If enough applications are received the charity reserve the right to end the application period sooner.
 

Interview date: Wednesday 13th May

Annual leave: 33 days (plus eight bank holidays)

Benefits:

• enhanced maternity, paternity and adoption leave, and shared parental pay
• family-friendly policies
• 8% employer pension contribution (Aviva)
• life assurance cover at 3 x annual salary
• health cashback plan (Medicash): employee cover plus up to four dependent children
• 24/7 virtual GP access (UK registered), plus access to Best Doctors
• confidential employee assistance programme (Medicash)
• access to a wellbeing app
• flexible working options including hybrid working, flexible working patterns such as part-time, compressed hours, and more*
• learning and development opportunities including bespoke training and access to LinkedIn Learning)
• commitment to employee health and wellbeing. We have a Menopause Friendly accreditation and are a Disability Confident employer

Dementia UK has a fantastic new opportunity to join our Challenge Events Team where you will help coordinate a portfolio of third-party challenge event activities, driving both participation and income for the organisation.

As the team are expanding and taking on a new portfolio of events, you will manage three international marathons – Dublin, Athens and Valencia and two UK based events – Hackney Half Marathon and Manchester Marathon. The team has ambitious growth plans as a result of Dementia UK’s 5-year strategy plan and there will be opportunity to help scale up on the spaces we have for these and for new events in the future.

As a Challenge Events Executive, you will lead the end-to-end delivery of these events using project management tools and techniques. You will develop and execute marketing plans that grow participant numbers, alongside managing stewardship journeys that deliver excellent supporter experience and maximise income. You will coordinate the production of stewardship collateral including copywriting, compiling design briefs and liaising with internal teams and expert suppliers. You’ll nurture relationships with key stakeholder both internally and externally to ensure the best possible event delivery. You will stay up to date with trends in the challenge events market, identifying opportunities and making recommendations to expand and diversity the programme.

We are looking for you to have a good base of project management skills and have experience of coordinating fundraising events or campaigns on mass. Relationship building and management skills are key to this role as these are new events to us with new partnerships and key stakeholders.

If you are passionate about taking ownership of a new growing portfolio and playing a key role in delivering events that make a meaningful difference to people affected by dementia, then join us now.

This role will be subject to a Basic DBS check.

Our culture

In addition to a competitive salary and a generous benefits package, we truly value our people. It’s important for us to create a working environment that looks after our workforce to support them in achieving their full potential. You will become part of a diverse and dedicated team who are supported to use and develop their skills. We recognise and value the key role you will play in delivering our strategic plans for the benefit of those living with dementia.

Our staff have a voice. Representatives from different roles and levels across the organisation positively contribute to and lead on our working groups around health and wellbeing, menopause, and equity, diversity and inclusion.

Dementia UK is proud to welcome everyone. We aim for a truly inclusive culture with talented, diverse teams that represent a variety of backgrounds, perspectives, and skills. We celebrate difference and individuality and encourage everyone to join us and be their whole selves always.

Dementia UK is a Disability Confident Employer.

By applying to join Dementia UK, you acknowledge that in the event you are successful for the role, any offer and your ongoing employment will be conditional on you having or obtaining the right to work in the UK.

*Please note that any decision on flexible working is based on business needs 

Context

London’s Air Ambulance Charity has a small team of pilots who are dedicated to maintaining high standards of aviation in order to deliver our helicopter emergency medical service (HEMS) to the people of London. We have recently changed our fleet to the EC135 T3H; modernising our multi-pilot aviation environment.

Day to day, we work closely with the charity’s teams including the medical, fire and support staff. All are prepared and rehearsed in their roles and strive to provide the best service possible.

We also liaise outside London’s Air Ambulance Charity, within the wider air ambulance network and other emergency service communities to ensure safe, efficient operations in line with industry best practice.

Our flights are short and mostly within the busy airspace of London to land and deliver clinical teams to scene with safety as our top priority. Where situations allow, once landed and shut down, pilots help clinical crews with logistics and also act as ambassadors for the charity, liaising with the public. 

About the role

We are looking to appoint an experienced HEMS Captain. As a London’s Air Ambulance Charity Captain, you’ll be responsible for ensuring that flights are operated safely and in accordance with the Operations Manual. You’ll be used to establishing a strong team environment which will ensure the team is ready to respond swiftly.

You’ll be dedicated to maintaining high standards of aviation, striving for continuous improvement and actively working towards standards of excellence.

Please note that the successful post-holder will be subject to a Basic Disclosure and Barring Service (DBS) check which will disclose unspent convictions or adult cautions. The successful post-holder will also be subject to obtaining security clearance at RAF Northolt.

About the person

You’ll have experience in HEMS, or an equivalent service, and are able to work within a multi disciplinary team with high levels of accountability in sometimes difficult and challenging conditions.

The ideal candidate will work well in a team and demonstrate the ability to learn and improve, participating in regular personal and professional development while demonstrating an active interest in the overall activities of London’s Air Ambulance Charity. 

We are looking for a confident, values‑led Head of Communications to lead SSAFA’s communications function at a time when trust, clarity and judgement truly matter.

This is a senior leadership role within the Fundraising, Marketing and Communications directorate, responsible for protecting and strengthening SSAFA’s reputation, leading issue management, and delivering clear, engaging internal communications for staff and volunteers across a complex national organisation.

You will lead a professional national and regional communications team, setting clear direction, supporting development, and creating a culture where people feel trusted, supported and able to perform under pressure. Acting as a senior communications adviser, you will work closely with executive leaders and colleagues across the organisation to ensure communications are timely, accurate, and grounded in SSAFA’s values.

This role is about judgement as much as delivery - knowing when to move fast, when to pause, and how to support people while maintaining high standards.

About the team

You’ll be leading a regionally dispersed communications team within our wider Fundraising, Marketing and Communications directorate, working closely with a range of stakeholders to shape compelling, consistent communications across the organisation. This is a collaborative, fast‑paced environment where strong relationships matter, and where your leadership will help ensure our voice helps deliver real impact

About you

You are an experienced communications leader who combines professional authority with emotional intelligence.

You will bring:

• Significant experience in reputation management and crisis communications.

• Credibility as a senior communications adviser in complex organisations.

• A strong track record of leading and developing teams, including through pressure or change.

• A deep understanding of internal communications and their role in organisational culture and trust.

• Excellent judgement, clarity of thought and calmness under pressure.

• Strong written and verbal communication skills, with the ability to adapt tone for different audiences.

• A collaborative, people‑centred leadership style.

An understanding of the voluntary sector and the Armed Forces community is desirable, but above all we are looking for someone who leads with integrity, empathy and sound judgement.

About SSAFA

SSAFA, the Armed Forces charity is a trusted source of support for the Armed Forces community in their time of need. In 2024 our trained teams of volunteers and employees helped more than 53,000 people, including veterans, serving personnel (regulars and reserves) and their families.

SSAFA understands that behind every uniform is a person. And we are here for that person and their family, any time they need us and in any way they need us..

Diversity and Inclusion at SSAFA

SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.

No agencies please. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.

Closing date: Midnight on 06 May 2026 SSAFA reserves the right to close the vacancy early if we receive a high volume of suitable applications.

Interviews: TBC

Contract: 12-month fixed term, part time

Shift pattern:

Wednesday 3-7.45pm
Thursday 3-7.45pm
Friday 3-7.45pm
Saturday 3-7.30pm

Annual leave: 33 days (plus eight bank holidays) 

Benefits:

• enhanced maternity, paternity and adoption leave, and shared parental pay
• family-friendly policies
• 8% employer pension contribution (Aviva)
• life assurance cover at 3 x annual salary
• health cashback plan (Medicash): employee cover plus up to four dependent children
• 24/7 virtual GP access (UK registered), plus access to Best Doctors
• confidential employee assistance programme (Medicash)
• access to a wellbeing app
• flexible working options including hybrid working, flexible working patterns such as part-time, compressed hours, and more*
• learning and development opportunities including bespoke training and access to LinkedIn Learning)
• commitment to employee health and wellbeing. We have a Menopause Friendly accreditation and are a Disability Confident employer

Dementia UK has an opportunity for a passionate Fundraising Community Coordinator to join our mass participation team. You will play a crucial part in managing the online communities for our month-long Virtual Events and Owned Products, ensuring an exceptional experience for our dedicated supporters. Examples of these events include Walk 31 Miles in May, Time for a Cuppa and Fans vs Dementia.

As a Fundraising Community Coordinator, you will be responsible for first point of contact with supporters in our online communities and inboxes, promptly responding to inquiries to help inspire and uplift fundraising activity.

You will also assist with the development of the supporter experience, including helping to improve fundraising resources, creating FAQ’s and gathering compelling case studies to further drive support. Additionally, you will provide administrative support to the whole team, acknowledging donations, and offering an exceptional experience to our event supporters via SMS, email and social media becoming a fundraising expert within the Mass Participation Team.

We are looking for you to have a proven track record in building positive relationships, and delivering exceptional customer service. You will have experience of following processes and have strong organisational and planning skills. Experience in managing online communities and utilising databases will be highly beneficial.

If this sounds like you, join us now and be part of a team dedicated to making a real difference in the lives of those affected by dementia.

This role will be subject to a Basic DBS check.

Our culture

In addition to a competitive salary and a generous benefits package, we truly value our people. It’s important for us to create a working environment that looks after our workforce to support them in achieving their full potential. You will become part of a diverse and dedicated team who are supported to use and develop their skills. We recognise and value the key role you will play in delivering our strategic plans for the benefit of those living with dementia.

Our staff have a voice. Representatives from different roles and levels across the organisation positively contribute to and lead on our working groups around health and wellbeing, menopause, and equity, diversity and inclusion.

Dementia UK is proud to welcome everyone. We aim for a truly inclusive culture with talented, diverse teams that represent a variety of backgrounds, perspectives, and skills. We celebrate difference and individuality and encourage everyone to join us and be their whole selves always.

Dementia UK is a Disability Confident Employer. 

By applying to join Dementia UK, you acknowledge that in the event you are successful for the role, any offer and your ongoing employment will be conditional on you having or obtaining the right to work in the UK.

*Please note that any decision on flexible working is based on business needs 

We expect this role to attract high interest and may close it before the advertised closing date. To avoid disappointment, we recommend submitting an application at your earliest opportunity.